4.0
Very Good 4292 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at El Cid Castilla Beach Hotel in Mazatlan (Zona Dorada), you’ll be convenient to El Cid Country Club Golf Course and Sea Shell City Museum. This beach resort is within close proximity of La Gran Plaza Mall and Plaza de Toros.

Rooms

Make yourself at home in one of the 500 air-conditioned guestrooms. Rooms have private balconies. Wireless Internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Enjoy a range of recreational amenities, including an outdoor pool, a fitness center, and bicycles to rent. This resort also features wireless Internet access (surcharge), concierge services, and babysitting/childcare (surcharge). Guests can catch a ride to nearby destinations on the complimentary area shuttle.

Food & Drink

All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort’s dining establishments, which include 4 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Relax with a refreshing drink from a swim-up bar or one of the 2 bars/lounges.

Business & Travel Amenities

Featured amenities include a business center, a 24-hour front desk, and multilingual staff. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

How to Get There

El Cid Castilla Beach Hotel
Av Camaron Sabalo S N
Mazatlan, 82110 Mexico

Reviews

4.0 Very Good 4292 Reviews
Great
Reviewed 3 days ago

The waiter by the pool bar named Ignacio was very attentive to our needs and when I didn't know what drinks I wanted, he had me try many option which was nice

The entertainer named Ruben was very upbeat and remembered my name after meeting me only once. The Zumba class that he taught was hard but fun at the same time.

I really had a great time at blackjack at night time with the entertainer Emilio, he was very laid back and nice. He was also the bingo announcer and spoke clearly in English to make it easy for me to hear the numbers.

Nice resort for families with children
Reviewed 4 days ago

If you have children, this is the place for you. We did not expect as many to be at the resort since we stayed during the slow time. And I do not agree with allowing children to hang out at the swim-up bar. My husband was sprayed with a water gun by a child for three days before the parent finally intervened. The staff at the swim-up bar was wonderful. Housekeeping did a great job cleaning our room. The grounds were cleaned early every morning. The food was okay. We did end up ordering room service a few times, and it was well worth it.

EL CID CASTILLA- Mazatlan
Reviewed 4 days ago

We had a great time at the El CId! The rooms were clean, bed was very comfortable. The grounds and pool were beautiful and well kept. We had the all inclusive package and every single meal was a treat. There was always something, even for the pickiest of eaters. All the staff, right from front desk to waiters to pool crew to bartenders to room attendants to grounds keepers were very friendly and helpful.

El cid
Reviewed 5 days ago

A little north of the golden zone but once you are at the hotel you may never want to leave. They have everything from pools, out front beach activities, restaurants inside the hotel, great staff friendly people.

Great value
Reviewed 2 weeks ago

We really enjoyed our stay at El Cid this May. There were positives and negatives but overall this was one of the best value trips I've had to Mexico, or really anywhere else.

Pros:
- Beautiful pools. The kids absolutely loved the pool closer to Moro. They jumped off the rocks about a hundred times and same for the slide. We never had any problem finding chairs in the shade. The pool staff really did a great job with pool upkeep and everything was super clean.
- Beach. The best all around beaches I've encountered in Mexico. The sand was soft and fine and the slope into the waves was nice and gentle so the kids had a blast. If you chose to venture further out the break was actually quite large so it was great for the grown ups to boogie board in. I took a few serious beatings (but in the fun way).
- Entertainment. We all really enjoyed the evening shows. I liked that the performances were in the main dining room so the energy was much higher than some resorts I've been to where the theater is tucked out of the way.The activities team, lead by Cesar, was excellent and worked hard to make an inclusive and fun atmosphere for everyone. I was very grateful for their efforts, especially around the pools during the day, and the whole crew should be highly commended. Also, the gentleman who sang during a few of the evening shows was unbelievable.
- Rooms. Simple and clean with great views (we had a "pool view" in the short building overlooking the Moro pool and facing the ocean - highly recommended). The room was a little bit tired maybe but for this price it was just fine.
- Service. There were a few staff members who didn't seem to be enjoying their jobs as much as others but overall the standard of service was very good. The majority were friendly and welcoming and tips really went a long way here. Tip well!
- Location. The area around the hotel was great and I enjoyed walking around. It was an easy taxi journey in the downtown area and we all had lots of fun taking the open air taxis around Mazatlan, which is beautiful and welcoming city.

Neutral:
- Food. It wasn't the worst and it wasn't the best. I was always able to find some tasty dishes at the buffet but overall the food was right in the middle of the road. Nowhere near as good as the Iberostar on the Mayan Riviera but a bit better than the Grand Bahia Principe Tulum, for example.

Cons
- Two tiers. My main complaint was the way they implemented the two tier system. I don't have any problem with resorts offering different levels of service. I've stayed many places that do this. I didn't like how there would be two different bars who stocked the same things and were located nearby each other and one would be available and the other wouldn't be. All it did was make people annoyed. Upgrading to the elite level to simply access an almost identical bar or restaurant seems silly.
- La Pergola Restaurant. As mentioned before the food was fine but the restaurant itself wasn't a place you wanted to spend a lot of time in. The lighting was high-school-cafeteria fluorescent and the tables and chairs went along with that. The other restaurants were so much more inviting and it would be such an easy fix to change the lighting and make the whole place more consistent with a resort atmosphere.

All that being said, it is very hard to beat this resort for value. I have stayed at other resorts that were a good step up in overall quality but never at this price point. For a kid-friendly resort that offers great value and a friendly atmosphere I would recommend El Cid Castilla.