3.5
Average 536 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at Crowne Plaza Resort Mazatlan in Mazatlan (Marina Mazatlan), you’ll be close to Cerritos Beach and Mazagua Aquatic Park. This beach hotel is within close proximity of El Cid Country Club Golf Course and Witches Beach.

Rooms

Make yourself at home in one of the 90 air-conditioned rooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with down comforters. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, including a 24-hour health club, an outdoor pool, and a steam room. Additional amenities include complimentary wireless Internet access, concierge services, and a hair salon.

Food & Drink

Grab a bite at one of the hotel’s 2 restaurants, or stay in and take advantage of 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar. Full breakfasts are available daily for a fee.

Business & Travel Amenities

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and meeting rooms. Free valet parking is available onsite.

How to Get There

Crowne Plaza Resort Mazatlan
Calzada Sabalo Cerritos 3110
Mazatlan, 82100 Mexico

Reviews

3.5 Average 536 Reviews
It was a beach and a miss.
Reviewed 1 month ago

The beach is the highlight....
3 nights in 3 more to go and still no body wash after the first night. No washcloths, hand towels provided after asking three staff members.
Was told massages are 2 for 1.
700 is the cost for one and its 1400 for two, that's not two for one. Was also told no reservation needed at the spa when I went in around 3pm was told reservation was needed and they were booked come back tomorrow. Drinks are inconsistent as is the cost.
Some fixtures are in a bad state. The beds are firm, very firm no fluff at all (I personally like this) and the fitted sheets are very rough, don't slide a knee or an elbow to fast or you will have sheet burn? Is that a thing?
For how far north we are more amenities would help ease all the taxi and pulmania costs.
Important note, there is a lot of good food to be found in Mazatlan but there is no fridge or microwave available to you.

the accommodation
Reviewed 2 months ago

the property is in poor shape the service was great but the accommodation was very poor phone not working,no phone on the bedroom, no tv in the living room, no safe deposit to lock our documents,door that do have security locks on doors the food was not at all tasty

Horrible!
Reviewed 4 months ago

I came with my parents to spend 5 days away from the city and all the stress. My mom has a knee problem and my dad just had a heart problem, well we were on the 16th floor, there was just ONE elevator, they keep promising that they are fixing it but it seems that they have been promising since they open. The power went off! So we are “trapped” on the 16th floor without any ac, or elevator, fun stuff huh? The people that work in the hotel are super nice! The pool and the beach are beautiful! But the rooms and the fact that they keep lying about IMPORTANT stuff it’s a HELL NO!

Why I left Park Royal
Reviewed 4 months ago

There are many reasons why I left such a trashy Hotel Reason 1 Rooms: The first time I entered the room the floor was sticky the bathroom had fungus in it the showers weren’t cleaned the sink was sticky and not thoroughly cleaned the bedsheetsv weren’t changed when we came in the sheets had hair and dirt the pillows were very dirt The first time I entered the room the floor was sticky the bathroom had fungus in it the showers weren’t cleaned the sink was sticky and not thoroughly Cleaned the tables were also dirty and had stains The service was not that well we had called to clean the rooms and a couple of hours later we came in in the rooms were not cleaned it was a little wipe on the sink and that’s it the best she’s were still the same and they were not changed they only did the blankets and did not change the bedsheets nor the pillows I felt really disgusted to the point that I didn’t want to sleep and I have to put a trash bag on top of my pillow and sleep on it the amount of how they don’t care about cleaning this really Disappoints me I was expecting good cleaning list and good service to come but I was disappointed with such trash Adding on the bed sheets pillows blankets all smelled really bad it smelled like it hadn't been cleaned in days. I felt like a Publix restroom with cleaner them then this trash that I am living in I’d rather live in a restaurant then live in that hotel honestly worst experience ever for me I never had encounter such disappointment I was having high hopes and expectations about this hotel. Reason 2 The second reason why I left this trashy hotel was because of the elevators the elevators take very long to wait for so I suggest to go up in the stairs either an elevator was broken or the other and was in service the elevators at this hotel are the worst elevators I’ve encountered in my experienc The second reason why I left this trashy hotel was because of the elevators the elevators took very long to wait for so I suggest to go up on the stairs either an elevator was broken or the other and was in service the elevators at this hotel are the worst elevators I’ve encountered in a hotelAll these reasons led me to check out I own originally planned to stay for seven days but I checked out on the first day because of how lack of service and cleanliness it lacked.

Condo was good, hotel was horrible.
Reviewed 5 months ago

My family and I stayed in one of the condos, but this review is for what we experienced from the hotel. When you see the reviews from people about the elevators not working...believe them. Taking your bags up 11 flights of stairs is not fun. We were there for 3 nights... we had to take the stairs on 3 occasions. We even got briefly stuck in one of the small passenger elevators. Getting stuck in a small hot box with no air conditioning, during July is not safe. The hotel really needs to address the elevator situation. On the plus side, the views were amazing. Our condo was clean. Hotel is close to marina. There is a convenient store close by that has most things. BUT, I would not stay there again due to the elevator situation.