Park Hyatt Shanghai
What We Love
- Bird’s-eye panoramas of the historic Bund promenade and the Pudong district
- Cocoon-like rooms start at 592 square feet and feature floor-to-ceiling windows
- Immense bathrooms come with heated travertine floors and Acca Kappa toiletries
- Located in the heart of the Lujiazui business district
What To Know
- Free tai chi classes take place every morning at 8 a.m. in a courtyard by the pool
- Efficient and diligent concierge desk
- The refined atmosphere is best for couples or solo travelers; families may feel out of place here
- Free WiFi
- Handicap Accessible
- Parking On Site
- Room Service
Occupying 14 floors of the 101-story Shanghai World Financial Center, the Park Hyatt is one of the world’s highest hotels, but it floats serenely above this frenetic city of 24 million. Designer Tony Chi has created a minimalist masterpiece that puts guests in the heart of the Lujiazui business district, within minutes of museums and such marquee attractions as the Bund. Museum-worthy pieces from the private contemporary art collection of Japanese real estate mogul (and owner of the 1,614-foot structure) Minoru Mori are displayed prominently throughout, but the jaw-dropping views from the floor-to-ceiling windows take center stage.
Bed and Bath
The guestrooms are simply furnished but generous in size (starting at 592 square feet), with comfy beds, Ming-style chairs, espresso machines and flat-screen TVs. The blackout curtains (something you might not see in Shanghai’s other luxe hotels) and espresso machines are a nice touch. Rainfall showerheads, separate tubs and heated floors lend a spa-like feel to the bathrooms.
Head to the 100 Century Avenue restaurant to sample an eclectic mix of Western, Chinese and Japanese fare, or enjoy European-style dishes in the Dining Room, where the fiery orange shagreen walls and olive leather chairs offer a little more panache than the rest of the hotel does. Bar Level 87 is an intimate watering hole set around a leather-lined circular bar, you can take your dancing shoes up to the Music Room bar, the highest nightclub in the world, which has a resident DJ and live music. For the wellness-minded there’s a 24-hour fitness center and an infinity pool up on the 85th floor, and free one-hour tai chi classes are on offer each morning. For a little more pampering, book the destress muscle release treatment at the Water’s Edge spa and drift off into a reverie. Modern-day Shanghai will feel far away.
In the Area
The tree-lined streets of the French Concession are the city’s most charming and evocative. Only a few blocks long, Anfu Lu is filled with boutiques and cafés. Our picks: Kava Kava Home for traditional furniture in bright hues, Japanese designer Mayumi Sato’s eponymous boutique, and Baker & Spice for a quick pick-me-up. Beijing is China’s arts capital, but Shanghai is catching up. Housed in a historic building restored by British architect David Chipperfield, the Rockbund Art Museum mounts major shows by Chinese artists. California native Brad Turley’s tiny Goga lures fellow chefs with its Pacific Rim fare. Check out his rooftop space, Hai, next door.
How to Get There
Starting with general, the overall experience was five star I prefer to break up each category as some areas of the hotel are better than others. Being a regular at Hyatt’s I selected the Park over the other options such as the Grande to experience what should be a superior offering. Firstly, the Hotel is an experience being the in the 10th highest building in the world the hotel is well designed architectural, sophisticated, elegant and inline to what is expected off a hotel of this type. The hotel is well finished, has strategic placed art works with lots of Dark woods and feature walls. Facilities are excellent especially the Pool and gym on the 85th floor were both are a good size and well equipped.
Check in - overall was okay but not at a level that I expected. Was surprised from the lobby that I was not offered to have my bag brought up which did not worry me but was a service I expected to be offered. You come into the hotel at the lobby level on the ground floor. The concierges are at this level and its modern and elegant entrance. Due to regulations in China certain items are not provided, on this list I selected two items the loafer which I always use at Hyatts and shoe mites for my shoes, but these were never delivered to the room.
This comes onto staff overall, they are pleasant, curious and try to be helpful. On occasion you find staff members that might come across a little abrupt and military like. This occurred once when going to the pool the staff member standing at the entrance snapped “can I help you” in abrupt manner that made it awkward when walking in for a swim, I responded I just want to use the pool. Some of this communication is most likely still related to the Chinese culture. Some staff are happy to say they don’t have English and will grab other stuff members.
The Room is excellent in size and design. The only issue it can be a little dark in places due to all the woods which did not worry myself. Restaurants were excellent which I will review separately.
My only issue and suggestion would be on one of the nights when I went to the music room for a drink after dinner. On the Friday night I had no issues and enjoyed a few drinks while listening to live music. On the Saturday night I went to the music room to be told I can not come in at 930pm and have to come back at 10pm I was a little confused but came back after 10pm. When I got there, I was presented with a line of people entering the venue and then was charged a cover charge to enter the bar. I mentioned to the staff I stay here, and I was never told that there is a cover charge for the bar they said you still must pay. I remember looking at the event calendar at the hotel and there was only a wedding and there was no information on this event. From a guest point of view providing this information to guest would be useful that a special event is on and they are welcome to attend (also letting them know it’s a white party as well to dress appropriate).
From a positive after I walked in a Hyatt staff member must have noticed my comment about paying when I am a hotel guest, Adrien Piot solved the issue (I grabbed his card for helping me) he asked me if I paid and said no you should not pay and grabbed my cash back and returned it to me. He then presented a drink card for the inconvenience. Overall, he did good job and did explain the parties target the local Xpats in Shanghai and I mentioned to him letting guest know about special events would be handy.
Great hotel and would be happy to stay here again.
Stunning views, great (also in terms of size) rooms, decent pool, gym and fitness area. Add good breakfast selection and proximity to business locations and you get a great hotel. Service and concierge were very helpful.
Since my last reviews of PH Shanghai, there have been minor improvements to the shower facilities and also the brightness of the rooms/shower area in my last few visits (4 times). Service of hotel staff is high quality and housekeeping at top notch.
An area for improvement is for them to take note of guest's advance request on the hotel booking.