Dollywood’s DreamMore Resort
What We Love
- The indoor pool, plus all the activities and entertainment
- The Southern eatery, featuring comfort-food favorites, served family-style
- Exploring Pigeon Forge and Gatlinburg, two of the Smokies' best destinations
What To Know
- If you didn't catch the reference in the resort's name, it is owned by Dolly Parton herself
- Guest rooms are done up in southern style, with country-inspired artwork, burlap fabrics and weathered wooden accents
- Free shuttle service to/from Dollywood
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
Have an elevated stay at Dollywood’s DreamMore Resort, the luxurious, year-round retreat dreamed up by Ms. Parton herself. While the resort and nearby country-music mecca are known for all things Parton, DreamMore is just as dreamy in the off-season, when Dollywood shuts down, and it’s all about the natural beauty and world-class recreation of the Smokies. You can spend your days touring Pigeon Forge’s mountains and visiting Bavarian-style Gatlinburg. When you’re not taking the town or the mountains, let the resort show you its unique brand of Southern hospitality.
Loaded with Southern charm and rustic details (think country-inspired
artwork and burlap fabrics), the rooms and suites invite you to make a cup of coffee and make yourself at home. Take a dip in the indoor pool, sample the delicious comfort food that’s served family-style at Song & Hearth, pick a rejuvenating massage from the spa’s sparkly pink menu, or relax over a fire pit for some storytelling. Or, do it all. At a resort so abundant in activities, inside and out, you’re always invited to change your direction.
In the Area
From your Smoky Mountains base, you can explore surrounding Pigeon Forge, a popular destination of dinner shows, unique shops, outlet malls and activities galore. Nearby Gatlinburg is a quaint Bavarian-inspired town in the Smokies that’s also worth a visit, with outdoor adventure, museums, shops and dining of its own.
How to Get There
This was my second visit to the Dreammore Resort., and I did have a couple hiccups this time that I didn't have before. However, the front desk was very understanding, and went above and beyond to do what they could to help. I went with some friends, and I paid the first night with my AAA discount. They were paying the second night using their gold card season pass discount. When we checked in., they asked for the card that made the reservation. They didn't even mention putting the balance on this card, or even a pending hold for that matter. They didn't mention what card would be paying the balance. I asked if they needed to see the card that would be paying upon check out and she said no. OK., we went to the pool, the park, had a great time., The spa was wonderful. Ask for Michelle and get the hot stone., It was by far one of the best I have ever had. Poolside food service is excellent,, and the nightly music with Anthony was great. I could have listened to him all night. Pool and hot tub were top notch. We enjoyed the fire pits and meeting new friends from all over. Everyone we met was so friendly. My teenage grandchildren enjoyed the pool, the smores, I just can't say enough good things. Here is my first hiccup: We were blessed to have free passes to the park by an employee. I went to guest services at the resort., showed her the free passes, and asked where and when I could pay and get season passes, and the price. She told me where to go and the price. I went there after spending the day at the park, and the ticket exchangewas closed and they sent me to 3 separate places to change these tickets. Was very poor customer services. Also, the price guest services at the resort quoted me was far from the price it was going to actually cost me. If I had know the true price, I wouldn't have wasted my time finding the ticket booth and standing in line. I had to go the the main gate, no perks for the resort at this time of the day. I went back to the front desk at the resort and let the manager know my problem. She was very apologetic and gave me a meal voucher for my trouble, which was very nice. another Hiccup I had was my credit card. Remember upon check in, they said no charges until check out. I had tried to use this credit card at the park earlier, and it wouldn't go through. I called Visa and I had a charge for the room, the second night, on my Visa. Even though the front desk told me it was a pending charge ( I asked about this when letting her know about the ticket fiasco) and she kept saying it was a pending charge that was never even mentioned upon check in. Visa said it was a full transaction. The next hiccup came when we were checking out., remember I said a friend was paying the second night and she has the gold season pass. They refused to honor it., stated we had to mention it upon check in, but nobody asked, and I even let them know someone else was paying for the second night. So when you check in, make sure you tell them if you have the gold season pass to use the discount, and also beware because it does charge your card. Finally they said it would come off your card, if you paid with another card upon check out. Very frustrating to say the least. I let them know that guest services at the park told me that the resort guest services gave guests wrong info all the time., so those two service teams need to get together with correct information. Even with these problems., I would stay here again if I was going to the park. I'm not sure I would stay here if I wasn't going to Dollywood. The perks for Dollywood make it worth it., the private gate, the private trolley that runs all day., the fast passes......the food at the resort it good., but it is very expensive.
This was probably one of my favorite vacations I have ever been on everything was clean peaceful and having a trolly take you back and forth to each of the Dolly theme parks took such a load off we got to swim in a indoor pool and a outdoor pool I definitely want to go back for another vacation
We had the most amazing stay at this hotel, my husband and I were both celebrating our birthdays, and delighted we chose this friendly hotel.
Jamie on the front desk was so professional and friendly, as were all the staff,they couldnât do enough for us. the rooms were fabulous looking out onto the smokey mountains, and the food was amazing, I would definitely recommend this hotel, and I definitely go back.
We found the DreamMore resort to have similarities to Dollywood in that it seemed like it started off with a 'less than stellar' plan. For example, Dollywood is built around an old school theme park originally from the 1960's. While the historic nature is pretty cool, it is also a little clunky. You can make up for a lot of quirky with excellent service and the Dollywood team does that well. At the hotel, you quickly realize that parking is quirk number one. There are two major lots, one that is immediately adjacent to the lobby, and the other is around (and well downhill) from the lobby. If you are one who needs to access your car a lot, this is your place. Another would be the lack of balconies. The resort is placed up on a hill, with a fairly stunning view, particularly from the rear of the building. Instead of balconies for the guests to enjoy this, they have a very utilitarian facade not unlike your average Hampton Inn, including the endless scar of typical "through the wall" air conditioners. So enough with the negativity. We had a ball here, and will definitely return. We were pulling our small camper when we arrived, and the bell/valet staff leapt to not only help us unload, but to give me excellent assistance on where I could park the two piece rig. The bellman beat my family to the room, and provided excellent service with one exception. I have grown to appreciate a bellman that offers to get our first bucket of ice. It serves two purposes: 1, to allow us to have a celebratory beverage immediately upon our arrival, and 2. it gives us a moment to think of anything else that we might like to ask the team member about options at the hotel, or recommend a restaurant. It takes just a minute or two, and I really appreciate it. This gentleman didn't offer, and when I asked about "where is the ice?" he simply pointed me down the hallway instead of offering. Not a big deal, but i noticed. Our room was a family suite, though I think they vary in design. Ours had a single King bed, and two bunk beds. The bunks were just inside the front door, with the bathroom and wet bar separating the two areas. I thought I saw photos of another style where the bunks were only separated by a small partition. The drawback to the design we had was that you didn't really have a social area at all. Also, the kids (teenagers) reported that the bunks weren't comfortable, and the air conditioning had trouble reaching them. Otherwise, we were pleased by the other amenities of the room. The real star of the property is the resort pool, which meanders about, and even has a mini 'lazy river' path that has extra jets to push you along. We had to ask where the jacuzzi was. It is nestled behind the rock features of the main pool. The tub was huge, and could probably seat 60-70 people (if they REALLY liked each other). And, by some miracle, there was a sign about the tub being closed to those under 16. My 6' tall 14 year old fudged, and was never bothered, but we did see some parents intentionally ignoring the rule and allowing their kids to romp in there. There is poolside service from the bar and restaurant, and our late evening 'fast food' meal was tasty and well served. Prices were reasonable for the setting, but far from cheap. We did have one hiccup that night. We had intentionally delayed our evening meal to have it by the pool with the kids, based on the understanding that the pool was open to 11, and the kitchen would cook until 10. We very casually 'raised the flag' on our table at about 830, and were promptly served. The waiter brought the check uncomfortably fast, and it caught me off guard. I made mention of it, and he said he was sorry, but they were closing down. The early go seemed to surprise him as well. We would have been screwed had we not ordered right when we did. There is a professional, and very attentive lifeguard team, and I was impressed with their diligence. We had a minor issue when I asked one of the guards about my (properly contained) beverage at poolside. The young man stated quite clearly that "Yes, that's fine as long as it isn't glass". A few minutes later another gent, clearly a supervisor of the guards asked me to move my drink away from the pool, due to 'contaminating the water' concerns. Now I mix mine a little strong, but I don't think they rise to the level of a 18 month old's swim diaper. Regardless, I was happy to comply with the rules, but disappointed that the team hadn't shared the policies clearly. To be fair, the pool had only been reopened a couple weeks before, so much of the staff is new. We only ate the aforementioned poolside fare, and snacked in the little counter service place. We had ice cream that was excellent. I assume it is a regular thing, but we were given a $10 gift certificate for a couple of the food venues because we refused maid service during our stay. I love policies like this, not only for the nice perk, but for the reward of not having the housekeeping staff knocking at our door. We always conserve towels, and it is great that the hotels recognize that their guests save them money by being green. We used the free shuttle to Dollywood, and service was excellent. There is a 'quirky' side to the queue for the buses, as it was clearly an afterthought, but the team kept it safe and pleasant. You get dropped right at the gate (a 'private' gate not nearly as busy as the main one), and can shave a large parking fee ($18 I think it was) off your day. You also get the "Time Saver" pass which gets you up to 10 opportunities to skip the bulk of the line. The same service can be purchased for (I think) $36 per person. So our group of 4 would have around $150 or so saved. Between the parking and time saver, this hotel is actually an excellent value. Yes, you can stay a LOT cheaper on the main drag, but you will blow 2 hours of your day just getting to and from the park (counting the extensive walk or shuttle ride you face). If you appreciate being "whisked" right to the door, and skipping lines, the resort is the best place to stay. I sure hope a major remodel in the future includes adding some balconies to this great property.
Our family of eight stayed five nights with kids ranging in ages 2-8. Very friendly staff. Clean rooms, and the grounds are beautiful. They have a spa that my granddaughters think is a must to do every trip and they love the pool area. There is a splash pad for the little ones along with a playground area. There is an indoor pool and a arcade. They have room service, pool side service, DM pantry that offers baked goods, sandwiches, ice cream, Starbucks coffee and pizza. A buffet style restaurant that serves breakfast and dinner that was fantastic the Thursday night we ate there. Perks for staying here were free shuttles to both Dollywood and Splash Country that runs every 15 minutes. Free time saver passes that can be used at Dollywood the length of your stay. My two y/o granddaughter loved the complementary pink lemonade that is served from 4-6 in the lobby and the nightly s’mores out by the fire pit. In my opinion DreamMore is the best place to stay in Pigeon Forge.