The Scotsman Hotel
What We Love
- A traditional, elegant stay in a historic building, right in the heart of the city, with breakfastThe central location between Edinburgh's Old and New Towns
- Indulging in exquisite Aveda treatments at the sleek spa
- Trying out a few single malts in the hotel's wood-paneled bar
What To Know
- Free WiFi
- There is nightly turn down service
- The hotel has a unique stainless steel pool and luxurious onsite spa
- The hotel is located right across from the Waverley train station
- Free WiFi
- Parking On Site
With a stay at The Scotsman Hotel, you’ll be centrally located in Edinburgh, steps from Fruitmarket Gallery and City Art Centre. This 4-star hotel is close to St. Giles’ Cathedral and Greyfriars Kirk.
Make yourself at home in one of the 72 guestrooms featuring minibars and DVD players. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Spa, Wellness & Premium Amenities
Make use of convenient amenities, which include complimentary wireless Internet access and wedding services.
Food & Drink
Enjoy a bite to eat at a coffee shop/café, or stay in and take advantage of the hotel’s 24-hour room service. Quench your thirst with your favorite drink at a bar/lounge.
Business & Travel Amenities
Featured amenities include express check-in, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 8 meeting rooms available for events.
How to Get There
Visited this hotel last week. It seems to have changed owners. Found the staff were clueless, it’s like going into one of those G1 units. No focus on training or any product knowledge. Quite poor for such grand surroundings.
5 years ago I stayed at the Scotsman hotel and had an amazing experience, on travelling back to edinburgh I was excited to stay there again with my family. The arrival was good however after that the stay we experienced was just a series of disappointments. The room although spacious and clean was uncomfortable with a hard mattresses. Our room 306 was directly under the kitchen/restaurant and hence was noisy. The quality of the food was a let down also, the breakfast was a basic spread of average quality and when I ordered from the kitchen a burnt offering was provided. In the main restaurant the seating is uncomfortable and we had to keep stopping the unattentive staff for condiments which were missing and repeat drinks orders. Within the hotel there is no where to relax such as a bar/lounge area which is staffed. Overall I found the whole stay highly unsatisfactory for the price they charge, I left feeling tired and I am frustrated that the is no complains procedure available on their website.
My first visit to Edinburgh and we chose an excellent hotel. Service was excellent and we were on our honeymoon. They upgraded our rooms upon check in and helped us with all our luggages. There was a particular staff, old gentlemen who made our stay with Scotsman really special and wonderful. With its prime location and wonderful decor, you cannot miss this opportunity to stay here. They are currently doing their renovation so i'm not too sure how it will affect the entire operation but i will still recommend this place!
I write this review feeling very sad that this hotel is now totally off our to stay places in this beautiful city . We have stayed several times in past years and I did not even bother to check trip advisor as I thought there was no reason as we always loved the Scotsman . How wrong we were , there is very little customer service, we felt as if we were not priority as guests .
Our room was well situated but quite possible one of the noisiest rooms as a window would not close next to our beds creating draught and obvious noise . This room was renovated 2 months ago , so what happened to the window which wouldn’t close ?
We asked for room service , the menu is so minimal , no choice hardly unbelievable for a 5 star hotel . I think I expected the normal Scotsman service we had come to love and it is no longer here , different attitude completely , certainly not 5 star service .
Sorry The Scotsman but we will not return
We sent this review directly to The Scotsman the day after we returned asking for their response before we posted and giving them a right to reply - to date we have still had no reply hence us now sharing this.
In response to your email regarding feedback from our stay at The Scotsman recently we thought we would respond to you directly firstly rather than publish straight to Trip Advisor, in order to give you a chance to reply.
We checked in on Friday 9th November for a two night stay. Check in was adequate (no welcome on the door, offer to help with suitcases etc). I then mentioned that we had had an email from the hotel advising us to request the complimentary turn down service which we duly did. The man on the other reception desk (who up until then had taken no notice of us or even acknowledged with an hello) told us in no uncertain terms that that was not a service offered by the hotel. I did say that I had an email stating it was on offer but again was told it was not hotel policy. Not a major problem and off we went to our room. However, on reflection we felt that it hadnt been dealt with very courteously and so on our way out I showed the email to the man just to show that we had indeed received such a thing. My gripe, to be honest, was not that we had to turn down our own bed! but the fact that we were made to feel as though we were being demanding and were also embarrassed as to how we were being spoken to. Not once were we offered an apology - all that was offered was that he would take it up with the management For front of house we were very surprised at the lack of politeness.
Our room (306) was perfectly pleasant, very nice touch with the whisky and teacakes and a good size room. The bathroom, although a good size was very difficult to have a shower without flooding the room as much as we tried not to. We also were expecting the designer toiletries which are stated on the website to be included but we only had a shower cap and vanity pack. We thought maybe when the room was cleaned following day it may have been an oversight and the toiletries would be available then. This was not the case. In fact the following day when we returned the bed had been remade, but badly - one of the cushions left on the floor and barely straightened up the duvet. The wine cooler from the previous day was still on the table with the melted ice water in, no new teacakes (sadly) and also no replacement teabags. We asked for some more on our way out that evening and returned later to find a plate with 5 round teabags and a packet of weekabix ? We are still struggling to make sense of this and if it was indeed meant as a not so subtle insult….
The following day we had breakfast at The Grand Cafe which is such a beautiful room and a real pleasure to sit in. However, we were sat in a booth with no menus whilst we watched the waitress sit others and gave menus to straight away. We finally managed to get hold of the menus and ordered coffees and full Scottish breakfasts. Sadly - the coffees were cold as was the breakfast and items were missing off three of the breakfasts. One of our guests ordered his slightly later which appeared with all items on it and also hotter. Unfortunately we needed to get to Murrayfield and so had to just accept it as it was. Very disappointing though.
On our last day we had breakfast in the hotel. We arrived around 10.15am - there was plenty of fresh fruit, cereals etc and we were offered coffee and toast straight way. Sadly, once again the coffee was cold. When we went to the hot food buffet the bacon was quite fatty and dry, barely any mushrooms, black pudding or scrambled eggs left and once again, everything was cold. As we were eating the chef then brought out fresh produce - and this must have been around 10.45 - there were only 3 other couples in the room so seemed unnecessary at that time if breakfast finishes at 11.00am?
We have been coming to Edinburgh regularly and have stayed at The Witchery, The Caldedonian, The Balmoral, The Hilton and a few others and so wanted to try The Scotsman as it is such a beautiful building, great location and we were vey much looking forward to our stay. We had high hopes as everywhere else we have stayed we have been warmly welcomed and thoroughly enjoyed our stay. Sadly this was not the case with yourselves.
We were very disappointed after having such high hopes for our stay at The Scotsman.
Customer service seems sadly lacking throughout - our next stay will be at The Witchery where nothing at all was too much trouble and also delivered with a smile