The Carlton Hotel
What We Love
- A traditional, four-star hotel in the heart of Edinburgh, with breakfast and dinner optionsThe gracious hospitality, sure to make you feel right at home
- Winding through the cobbled streets and climbing the lofty summit of Edinburgh Castle
- The Carlton Hotel's great proximity to the city's many cool boutiques and restaurant
What To Know
- There's a health club with an indoor pool, gym and spa treatment rooms
- Grab a bite off the brasserie menu at the Bridge Restaurant
- The hotel overlooks Edinburgh's Royal Mile
Superbly located in the heart of Edinburgh Old Town, The Carlton Hotel provides a stylish four-star city stay. It overlooks the Royal Mile and is close to Princes Street and Edinburgh Castle, giving you perfect access to all the hippest shops and restaurants, as well as the city’s most historic sights.
Relax in the chic lobby, or enjoy drinks in the spacious comfort of the bar. When you’re tired of sightseeing or hitting the shops, there’s a health and leisure club with an indoor swimming pool, a gym and treatment rooms. Make sure you wind through the cobbled streets – they’re even better after dark, when Edinburgh’s spooky walks are a specialty – and conquer the summit of Edinburgh Castle, then down a cheek-rosying cocktail before you settle in to your plush room for the night.
Stay in a traditionally styled Standard or Premium room in this 189-room hotel. Standard rooms have a TV, refrigerator, hair dryer, safe, 24-hour room service and complimentary Wi-Fi access. Some have views of Arthur’s Seat. Two advantages of a Premium room are additional space and lovely city views.
The Carlton Hotel offers a wide choice of breakfast options. For an easygoing brasserie menu, visit the Bridge Restaurant. Light bites are set out every evening in the Bridge Bar. Dine on the seasonal menu and sample tipples from the wine list.
Edinburgh is an interesting city and luckily, a small one, so it’s easy enough to get around on foot, as long as you can handle a few hills and steps here and there. The Carlton Hotel is well located for exploring the city; it overlooks the Royal Mile and is set adjacent to Waverley railway station. Out in the historic center, many shopping and fine dining opportunities beckon, as do many other local attractions, including Edinburgh Castle, the Palace of Holyrood House – the Queen’s official residence in Scotland – The Real Mary King’s Close (hidden beneath the Royal Mile), Edinburgh Dungeons and the city’s parkland Zoo.
How to Get There
Visited for a Prosecco afternoon tea deal. No complaints about the service or quality of the food. However, the venue had all the atmosphere of a Travelodge. It didn’t help that right beside us delegates of a company trading session were having a coffee break answering phones etc.
The sandwiches and cakes were good though.
Hilton Carlton is my go to hotel when I'm working in Edinburgh. The moment I walk in to reception, I'm greeted with friendly staff. I'm here often and they remember me, especially in the breakfast room. Warm and welcoming by the fantastic staff doing a great job at breakfast time. Keep up the great work.
Stayed here in a room for 3 in the new wing!!Was best exercise ever cause the walk to and from the room was excruciating -up steps,down steps,up some more...then down a corridor that felt isolated from hotel-quiet though.
The lift was clearly a warehouse lift which didn't feel like a hotel-in great need of some paint.Disabled lift from one set of steps to the next wasn't working which meant carrying 15kg suitcases up and down said stairs-endurance test really.
Water in room took ages to heat and toiletries were sparse to say the least-we shared 1 shower gel between 2.
Keys stopped working so the hike began up stairs downstairs etc
This hotel cost £500 per night-definitely not in league of beautiful Balmoral few hundred yards away
Staff in bar were pleasant-and location is great!
Look around -plenty of great hotels for similar prices!!
We spent one night here when we were in town to go to the theatre. Check in was quick and efficient and helpful staff. Our room was spotless and had a comfortable bed and a well equipped bathroom. Room service was quick.
There was only diet sugar on the coffee tray.
Unfortunately there seemed to be a constant droning noise throughout the night which kept me awake till 4am, it was possibly something to do with the air con/heating or perhaps we were near a plant room? We told the staff at checkout and she didn't hesitate to remove our breakfast charge which was much appreciated
Apart from that we were most impressed and would have no problem in recommending the hotel.
Booked a king junior suite, with a not an unreasonable expectation of a degree of refinement. Was taken on a long hike up stairs then behind the kitchens, past meeting rooms to a back staircase with dirty carpet and in need of a hoover. Arrived at the room, which was in a clean and modern corridor, to find an odd shaped room with the sofa facing the bathroom, no partition as shown in the photos, with the bed right beside the door. After some discussion we elected to stay put on the basis it was so far from reception it might be quite quiet.
Daily journey back and forward meant stairs galore, dodging staff dealing with meeting rooms, and practically climbing over delegates to get to breakfast.
Then the errors:
Room for three, towels and toiletries for two. Asked twice before it was sorted.
Asked three times for sofa bed to be made up with no action. Arrived back at room at 12.30am still not made up. In fairness the night staff sorted it in a flash.
Key stopped working, no explanation as to why.
Key stopped working a second time with no explanation. This time I counted how many times the receptionist clicked her mouse to activate my key - 37.
Room service tray from another room sat in corridor for three days, with cheese on it.
I left this hotel frustrated and disappointed. The receptionist did not enquire if I had enjoyed my stay.
Did I complain - No. I am just never going back there again. I expect more of a Hilton but don’t expect to have to spell out the obvious deficiencies of a hotel to its management, I’ll reserve that for fellow travelers so they can make their own decision.
The only positives were the friendliness of the staff and the executive lounge. At least Scott, Meagan and other staff serving in the exec longe understand attention to detail and high standards.