4.5
Very Good 903 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Located in charming Old Town Santo Domingo
  • Pool and fitness center
  • Cigar bar with local cigars and cocktails

What To Know

  • Near the National Pantheon, National Palace, and U.S. Embassy
  • Internet access is available
  • Gourmet French fare at on-site La Residence

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Classic Courtyard Grounds building arch Architecture hacienda stone brick home mansion palace ancient history court colonnade

Overview

16th-century estate transformed into a luxe boutique sleep, with a topnotch cigar bar

The Lowdown

Set in the heart of Old Town Santo Domingo where hip bars and restaurants are sent in historic buildings, Hostal Nicolas de Ovando offers 104 rooms and suites in a colonial or contemporary style. Colonial rooms have canopied queen-size beds, high ceilings, and original stone window benches for looking out at the city. If you’re looking for a more modern sleep, book the sunny (smaller) rooms in the contemporary annex. On-site restaurant La Residence combines French tastes and preparations with an international flair, and the Ciabo Bar directs you to the finest Dominican cigars, the perfect accompaniment to a Caribbean rum.

In the Area

History buffs love Old Town Santo Domingo, as it’s truly the New World’s first town. It is home to one of the new world’s first streets (Calle Las Damas), its first fortress (Ozama fortress), the stunning Catedral Primada de América, El Alcázar de Colón (Diego Columbus’ house) and El Museo de las Casas Reales (Museum of the Royal Houses). At the latter, find a museum in an original Spanish Palace with tons of exhibits outlining the area’s colonial heritage.

How to Get There

Hostal Nicolas de Ovando Santo Domingo – MGallery Collection
Calle Las Damas Cuidad Colonia
Santo Domingo, Dominican Republic

Reviews

4.5 Very Good 903 Reviews
THE BEST HOTEL EVER!!!
Reviewed 5 days ago

A piece of Diamond in the colonial zone. Rooms are beautiful. The restaurant is good can be better I enjoyed a lot with staff Jesus very helpful and very positive when i told him i never gonna book a flight the same day "he booked for me" thanks so much for make my stay unforgettable in ciudad colonial and i'm planning to return soon.

Not the same since Hodelpa took over
Reviewed 5 days ago

We have visited Nicolas de Ovando every year for the last 4 years. It has been our winter getaway destination and our base hotel during our yearly travels to Dom. Rep.
It saddens me to say that our last stay on February-2018, was probably our last.

There are two names that I would like to mention, Francisco and Eudy, thank God that they are still at Nicolas de Ovando. They are two wonderful employees, they will always help you -with anything and everything!- or find the person who can help you and stay with you until you are helped. Thank you, Francisco and Eudy, for all the times that you have gone above and beyond to serve us, since we became regular yearly guests at Nicolas de Ovando. We will miss you :(

Pros:
The hotel is still beautiful despite the unaesthetic changes recently made to the reception area and the darker interior colors chosen for the general areas. As of February-2018, there were not structural changes to the gorgeous building.
The cleaning staff does a good job at keeping the rooms and common areas clean.

The location is just perfect, right in the heart of the Colonial City. You can walk to many great restaurants and bars. And there is a strong "tourist police" presence in the area, so it is 'safe'.

Cons:
Most of the wonderful staff that used to make this hotel so welcoming, is gone. Apparently, due to wages cuts and increase work load, implemented by the new owners, Hodelpa.

Rooms are starting to look tired: broken electric outlets, broken lamps, missing lightbulbs, stained tables, smoke detectors with very bright blinking lights on the ceiling right above beds.

The once welcoming reception staff has been replaced by inexperienced, condescending and poorly trained personnel. This is particularly damming to the hotel, as the reception desk usually sets the mood for what you would expect from the rest of your stay in any hotel. If we had not been traveling with our toddler, we would have gotten back in our car and would have looked for different accommodation. But our little one was tired, hungry and very cranky, and we were exhausted.

We had selected -as always- a contemporary double room with a double bed. The colonial rooms tend to be too small to accommodate a baby crib, a stroller and our luggage. The new person at the front desk argued with us that because we booked with Expedia -which we didn't, we booked through American Express- the selected room couldn't be guaranteed. After much argument and the much-appreciated intervention of the bellman, Francisco, who thankfully managed to reason with the young man, the front desk finally gave us the room that we have booked and which by the way, was available.
Then it came the rate argument, front desk claimed that since we "have requested an upgrade" to a contemporary room our rate was now higher (uf!). After calling Amex to reconfirm our selected room and rate, and, once again, the intervention of another member of the staff, we were finally led to our contemporary room, as previously booked through AMEX.

The next day, we spoke with the manager, a young woman, she was nice and apologized on behalf of her staff. That afternoon, we found a tray of cheese and a bottle of wine in our hotel room. Nice gesture, but we were already too disenchanted with Hodelpa.

The breakfast buffet is good, standard international hotel. The morning restaurant staff is friendly and accommodating.

Dinner staff not so great, neither is the menu :(. You better off dinning at any of the many good restaurants within a short walking distance from the hotel.

Vacation means relax, be calm, be happy, the last thing we want to do while vacationing, is to argue with unreasonable, condescending, poorly trained staff.

EXCELLENCE
Reviewed 3 weeks ago

Very lovely and beautiful spot. After late flight what a great pleasure to be welcomed warmly with a smiling and extremely helpful staff.
Even just before 5.00 am in the morning Sam Reyes at the desk, at the time of beauty sleep has helped me wonderfully and very efficiently with the smile.

Fun, Beautiful, & Great!
Reviewed 4 weeks ago

I had such an amazing time. With special thanks to Wester Ramirez, David Amador, and Olga Arias! They were very welcoming and understanding. The rooms are beautiful and there are so many things to do in the area. I would definitely recommend! 10/10!

Our experience in Santo Domingo
Reviewed 4 weeks ago

We recently stayed at Hotel Hopelpa Nicolas de Ovando in Santo Domingo. The hotel lived up to our expectaions to 100% wonderful inviroment, helpfull and knowlagable staff, very very clean and fantastic breakfast. next time we stay in Santo Domingo Hodelpa Nicolas de Ovando will be first on our list to book.