What We Love
- Financial district location near San Cristobal Hill and the presidential palace
- Choice of four restaurants, with grill favorites at 2920, Italian fare at Pasta & Basta, and Japanese fusion at Temple
- Top fitness amenities, including an indoor swimming pool, well-equipped gym and spa room
- Staffed business center is open from 7 a.m. to 11 p.m.
What To Know
- Request a room in the newer Club Tower for a more modern style, separate lobby and updated amenities
- There’s a fee to use the fitness center (around $8 per session) and WiFi ($20 per day)
- Pets are not permitted
- Light sleepers should request a high-floor room away from busy Avenida Vitacura
- Parking On Site
Overlooking Avenida Vitacura in Santiago’s buzzing financial district, the InterContinental Santiago is a 377-room business traveler favorite set in three high-rise towers. The two main buildings have a traditional style, from a light-flooded lobby with a stained glass ceiling to simple guestrooms done in beige shades. In contrast, the Club Tower has a more contemporary look, with a vertical living wall garden in the small lobby and a modern slate and cream palette in the 81 guestrooms. On the dining front, guests have their pick of grill favorites at 2920, Italian fare at Pasta & Basta, and Japanese fusion dishes at Temple, as well as a hearty breakfast buffet each morning and room service that’s available 24/7. There’s also a low-lit cocktail bar, Benatino, where the standout drink is Santiago’s signature pisco sour. For active types there’s a well-equipped gym (staffed Monday to Friday from 7 a.m. to 9 p.m.) and indoor lap pool, while spa lovers can book a massage in the single treatment room.
In the Area
In Santiago’s central financial district, the hotel is within walking distance of the cafés and boutiques that line Avenida Providencia, as well as the big brand stores at the Costanera Center mall. For a culture fix, the city’s sculpture park and Bicentennial Park are a short walk down Avenida Andres Bello, while the presidential palace, Plaza de Armas and National Museum of Fine Arts are clustered in the city center, just a 10-minute taxi ride away. For a slice of local life, head to boho Lastarria and wander the the tree-shaded streets, and book in advance for a table at Casa Lastarria, an artsy spot in a grand 1930s building. Save a morning for checking out the beautiful gardens and buildings and monuments in Cerro Santa Lucia Park.
How to Get There
Everywhere you check in, you are presented paperwork documenting what you will be charged. They go over the charges and have you sign on the dotted line. Evidently, not at Intercontinental Santiago. They will come up with some bogus charges and not tell you about them until they show up on your credit card statement. How do you rectify this? It's almost impossible because the person that checked you in will claim that you were told about all the charges. When you ask for the documentation - they say there is none. It's their word vs. yours. What happens if you'd like to speak with the hotel manager? Silence. They won't even give you the hotel manager's contact info or name. You can't even contact the hotel manager. Other than that though, the property is a lovely property.
But be careful after you get home from your trip - you'll probably find some bogus charges appearing on your credit card bill.
Having issues with billing at this time, which is sad because we had a great time at the property. I am Platinum status with IHG. We arrived early, around 8am and asked if we can check in. They said it'll cost $100 to check in before noon. We declined and asked if we can leave our stuff and go tour the city, which they allowed. When we came back to check in later (around 1pm), we asked if we were eligible for any upgrades as a Platinum member. We were told that we can have a room upgrade or free club lounge access. We chose the free club lounge access. We only stayed for one night. When we got back home, there was a charge for $55.
We asked them what the charge was for, and they said for the club lounge access. Then they connected us with the lady that checked us in. She said the offer was club lounge access for a charge. I think that would be something we'd remember. I asked her for the paperwork that we signed agreeing to pay for the charge for the club lounge access. She said only documentation is the check out folio that she can provide us.
That doesn't sound right. Everywhere I've been, upon check in, they'll have you sign paperwork if you're agreeing to some sort of upgrade that you're being billed for.
So this is a warning for others... Be aware of upgrades that they offer you. Ask if you're going to be billed for it. They won't have you sign any type of paperwork, they'll just charge it to your check out folio.
My third Intercontinental, but my first since joining Tripadvisor. I expected, and got, slick 5 star plus service. This is the smart end of town and as such you are looked after, albeit sacrificing the chance to see a bit of real Chile/Santiago in the process. I ended up here because a late itinerary change to a holiday moved my route home through Santiago rather than Buenos Aires as a result of the gridlock there caused by the G20 summit. My gain! The room was huge, comfy and silent in spite of the main road outside. The air conditioning, which I try not to use anyway, was a tad noisy when it had to be on, and the bath/shower was due an overhaul, but they were only the tiniest of drawbacks. Breakfast was sumptuous and varied and I left wishing I'd had more than the one night here.
Lovely modern hotel, beautiful large room and bath. Cleaning services were very late in the day - 3 pm or later - so this was inconvenient. Construction noises were also very intrusive preventing any afternoon rest. They must be upgrading upper floors?
A nice included breakfast.
We were with a group which included WiFi, but we could see the hotel does charge up to $16/day extra for WiFi otherwise.
Good location, walking to restaurants and a big local shopping mall.
There is a coffeemaker and Tv in the room.
Concierge was helpful in locating a nice restaurant.
Our room, 408, had views of local condominiums.
During the past three years I have been staying at the Intercontinental for business. The service is second to none. Having travelled Latin America extensively, I must say that the service at Intercontinental is one of the best I have found. They are attentive and fast. Keep it up!