La Bellasera Hotel And Suites
What We Love
- Convenient Central Coast location between LA and SF with easy access to the area’s 200+ wineries
- Pampering spa offers facials, body treatments, scrubs and hot stone massages
- Sunny pool deck with a fountain, whirlpool and firepit
What To Know
- Located next to the freeway, so there’s occasional road noise
- Book ahead for the popular live jazz night at Enoteca Restaurant & Bar each Thursday
- Fitness room is small but well-equipped
- Free WiFi
- Handicap Accessible
- Parking On Site
Set in one of California’s fastest growing wine regions, La Bellasera Hotel & Suites makes a comfy base for exploring Paso Robles’s more than 200 wineries. The hotel’s Italian- and Mediterranean-inspired design extends from the terracotta-tile-topped main building to the heavy stone walls and enormous white columns in the lobby. Guestrooms are simply done up in cream, mint and beige shades, with king beds, dark wood furnishings and tile bathrooms with standalone showers. Some rooms have sofas and gas fireplaces, and Whirlpool Suites have deep soaking tubs tucked into the corner of the bedroom. The destination Enoteca Restaurant & Bar is a favorite for Central Coast specialties like coconut crusted halibut, local sausage, and fig and gorgonzola flatbread. For sybarites, the spa offers pampering treatments from organic grape seed body scrubs to massages with lavender and patchouli oils, and there’s an outdoor swimming pool for daytime lazing between winery visits.
In the Area
An up-and-coming wine destination, Paso Robles is home to more than 200 wineries spread across 25,000 acres. Sample Bordeaux, Rhône and Zinfandel varietals at standout wineries like San Antonio, Vina Robles and Eberle, or follow the Pacific Coast Wine Trail or Back Roads Wineries of Paso Robles. For golfers, the Paso Robles Golf Club or River Oaks Golf Course are a short drive away, or get a dose of history at the hilltop Hearst Castle or Paso Robles Pioneer Museum.
How to Get There
The LaBellasera property was enjoyable and comfortable. We booked only one night online and then decided to stay an extra night and the staff was very accommodating. Our room was quite large and in good order. Staff was friendly and service orientated. Overall a very nice stay in the Paso Robles area, right in the middle of the vineyards along route 46.
This hotel may have periods where it is worth the money to stay there but it certainly wasn't for my recent weekend stay. Three friends and I booked two rooms--spending almost $2000 for two "suites." It was the absolute worst customer service experience I've ever experienced.
First off, the rooms are just ok, a bit dated and tacky and had the customer service been better, I wouldn't have cared. The big problem is the maintenance and cleanliness. After being forced to wait over two hours to check-in (despite requesting early check-in) we arrived in rooms at 5:30 pm to rooms that hadn't been cleaned properly and had visible mold and staining in the shower of one. The other hadn't been vacuumed and had water rings on the table. We were told by one employee that they were understaffed with housekeepers for the day so they had "borrowed" them from the hotel across the street. I don't blame the housekeepers, they were obviously overworked and tired. But again, not the standard you expect when paying $400/night for a room.
The pool was filthy all weekend. The top was never skimmed so you literally swam through dead bugs. Towels and dishes remained on the pool deck for hours and we had to ask for clean towels. What we got were small, scratchy gym towels. The whirlpool didn't work properly with just half the jets operating.
The room's phones didn't work and when we alerted the front desk about it we were told that "maintenance isn't here until Monday."
The worst part of all of this was that requests for help were literally ignored and promises they made to return a call or get updates not followed through on. Front desk was manned by very young, inexperienced staff that had no clue how to treat customers. We asked to speak to management twice and both times were told no one was on duty. There was one helpful staff member and I regret that I can't give her name but I lost the bc she gave me. She was literally the only person we spoke with who cared at all that we were having a terrible experience.
We ate one meal at the hotel--breakfast on Sunday--it was cold and uninviting despite the restaurant being almost empty. At that point, we gave up and left. Instead of the leisurely day by the pool we had originally planned we just wanted out of the hotel.
Finally, calls to the hotel to request some sort of discussion about this awful stay have been ignored. An email was returned with a promise to call--no call ever came. I have no idea if they are in the middle of management issues, a change of ownership or what, but I'd advise staying far away from this property. There are plenty of other options--this one doesn't deserve your business.
The bed was very comfortable and the room was spacious with a sitting area. The bathroom had nice lights under sink so that it was easy to locate during the night. The outdoor hot tub was very relaxing at the end of the day.