-1.0
Terrible 1126 Reviews
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Amenities

  •  Free WiFi
  •  Gym
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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All-inclusive Beach Dining Eat Sea plate restaurant dinner lunch brunch dining table banquet function hall Party rehearsal dinner supper set

Overview

Location

With a stay at Iberostar Grand Hotel Rose Hall All Inclusive in Montego Bay, you’ll be on the beach and close to Greenwood Great House and Cinnamon Hill Golf Course. This 5-star resort is within the vicinity of Rose Hall Great House and The Shoppes at Rose Hall.

Rooms

Make yourself at home in one of the 130 air-conditioned rooms featuring refrigerators and iPod docking stations. Rooms have private balconies. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a nightclub, an outdoor pool, and a spa tub. This resort also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the resort’s 4 restaurants and 2 coffee shops/cafés, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 4 bars/lounges.

Business & Travel Amenities

Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Event facilities at this resort consist of a conference center and meeting rooms. Free self parking is available onsite.

How to Get There

Iberostar Grand Hotel Rose Hall All Inclusive
Rose Hall Main Road
Montego Bay, Jamaica

Reviews

Loved it here
teeteemomies

We were treated like royalty the moment we stepped onto the property. Everything was so clean and smelled amazing, including the public restrooms! The room was spacious and well appointed. I loved the oversized balcony complete with a sofa, coffee table and swing. All of the employees were kind and helpful. They smile and greet you as you’re going about and ask if you need assistance with anything.

We ate the Japanese restaurant, regular table, not hibachi. I found the menu at the tables to be more to my liking. The lobster tempura was delicious! I also enjoyed the steakhouse and Jamaican. The lobster at the Jamaican restaurant was huge and seasoned well. The buffet was delicious as well. I honestly did not have a bad meal here and I should mention there is food EVERYWHERE! You will not go hungry.

I’d like to recognize the following employees:

Barrington gave a warm welcome at the check in desk and gave us the most amazing suite. In fact, it was better than what we originally wanted, which wasn’t available.

Clive is awesome! He made us the most delicious coffee drinks every morning in the lobby bar with a smile and cheerful attitude.

The star friends, Rickey D, Smiley and Hashtag kept us laughing daily. Great guys!

Tevin, oh my God, Tevin! He worked in the lobby bar late in the afternoon and made what became my favorite drink, the espresso martini. It’s made with freshly ground beans! I made it a daily habit to go see Tevin for my fix every evening before I headed in to shower from the beach and get ready for dinner. He made it so good, that I didn’t want anyone else to make it for me. If Tevin was with another customer, I’d wait! Very talented young man.

Do not miss Anthony the Cake Chef! He comes around the pool daily around 4:00pm with the most delicious desserts. This man’s cakes were better than any dessert I had in any of the restaurants.

The negatives I have are minor, but worth mentioning. I had to ask 4 times for a robe as there was only one in the suite and finally received it a few days after check in. The same 4 times I asked for the robe, I also asked for our safe to be fixed. It never worked from the moment we checked in. Unfortunately it was never done and I didn’t feel like asking a 5th time. We carried our valuables around with us. May not have been the smartest thing to do, but I had nowhere to lock them up. Lastly, I urge you to do something about the drug dealers on the beach. They were harassing everyone to buy drugs, making sexual comments to women and very intimidating. They were on the property late in the evening and without lights on the beach, it was very scary. I did not feel safe.

I had an amazing time at this resort. I was so sad when my bracelet was cut off during checkout. I will definitely return.

First Timer-Great Vacation!
Tammy H

This was my 10th visit to Jamaica and 1st time staying at the Iberostar. We were originally booked at Iberostar Suites, but quickly;y found out that the Grand was a higher end. We were able to upgrade on the spot and were immediately whisked over to the Grand which is just a quick cart ride. I LOVED the resort. We were in room 5024 which had a direct view to the pool and just a few steps away from the dining and beach. I loved the proximity to everything. Pros: Lots of food options, friendly staff, clean beaches and water, plenty lounge chairs, and great evening entertainment. Cons: If coming back to the building late or going to your room from the entertainment area, the pool is very dark at night and I felt a little unsafe. Also, the Butler was nice but we did have to ask for a few things such as stocked mini fridge, iron, extra towels, and fridge replacement. The dinner reservations were hard to get if booking when you get there. You will also have to get up early to claim a great chair at the pool. This isn't a big deal if you rise around 7 am. I had a really great time.

Okay, but I don't think I'd return.
OGGrumplestiltskin

Disability Access:

My traveling companion is physically handicapped - she uses a wheelchair for getting around but is able to walk and stand for short distances. We requested a handicap accessible room, but upon checkin were told that all of their accessible rooms are king beds only - so that was suboptimal but we made it work. The bathrooms in the room have no grab bars, either by the toilets or in the shower. Showers are also not outfitted with any kind of chair / sitting area. We were able to request and receive a shower chair—but it was extremely unstable (i.e. if you held onto the back, it wobbled) and with the lack of grab bars, it made showering difficult. Additionally, the shower controls were on the opposite side of the shower from where the (handheld!) shower head was, so you had to go back and forth if you realized the water was too hot or cold. The room itself was large enough to accommodate a wheelchair, but we found the closets very difficult to maneuver, since the doors are heavy, but there is a small chest of drawers that’s wheelchair-friendly. The safe and in-room fridge are also accessible, as is the outdoor patio/balcony.

The hotel itself:

It’s a beautiful property, with lush palm trees and grand staircases. The pool area is beautifully lit at dusk (but is genuinely dark at night so please walk carefully across the little bridges if you’re coming back from the beach too late). There are crickets and tree frogs making weird noises, so if you’re a city kid, don’t be too freaked out. The evening activities all ended before 11, so even though I was near the pool and its activities, it never impeded my sleep.

The store options are a bit limited - there was a typical hotel souvenir store that sold t-shirts and hats, and a small casino with machines. There was also a small setup of handicrafts twice a week by the pool, and during beach party night. That’s… about it. There are stores nearby if you want to scratch your shopping itch, but I was surprised there were so few on-site options—but maybe I missed them?

The Rooms and Housekeeping:

I went with another couple, so I got to see two different room styles - mine was a handicap accessible room with a pool view, and theirs was an oceanfront king room. Both rooms were nice - someone mentioned the hotel felt like it was due for an upgrade, but I didn’t particularly feel that in the rooms. The carpeting outside was in rough shape, but once I close the door, who cares? The beds weren’t anything spectacular, but the fact that I was able to request and get super soft fluffy pillows was a huge bonus.

Housekeeping was really hit or miss for me. One night, turndown service just never showed up - we got back to the room after dinner at 1030 and the “day” decorative pillows were still on the bed. We were pretty tired, so we just threw them over the edge and onto the other side of the room. When we mentioned it to our friends the next day, they’d had turndown service.

They were very generous with the towels which is sooo rare—two women use a lot of them and I never had to track down more after I mentioned it during my first day conversation with the butlers/housekeeping.

In the showers, they had wall-mounted dispensers, but on day 2 both the shampoo and bodywash were empty—they weren’t refilled during the entire stay. At one point, my travel companion squeezed the bodywash and the entire dispenser fell off the wall — that was also not reattached and simply sat on the counter for the rest of our trip. There were so many weird little inconsistencies in the bathrooms as well—our friends had a hairdryer in the room, but we didn’t. Neither of us had a soap dish. We had a shave kit, they didn’t—they had a comb, we didn’t, etc. We were able to request these things be brought, but it was a hassle to call and wait and finally get it 30m later.

Bring an extension cord! There was only one plug in the room that was easily reached, and it was across the room. The telephone does have an integrated charging system didn’t work during our stay.

Butler Service:

Also super hit or miss. We had a constantly rotating staff, as our butlers each had scheduled time off, so we kept getting bounced around. I was frustrated that I had to keep asking for things—for example, I asked for bread to be brought to the room and left there, but when I got back, there wasn’t any—so I asked the (now evening butler) if he could bring it, and he said it wasn’t available but he’d leave a note with concierge for the morning crew to bring it at 9. Again, it wasn’t brought, and I had to ask a third butler for it. I asked if it was possible to have a fan brought in, they told me it was no problem at all and that it would be in my room shortly—but I had to ask three days in a row if it was still going to arrive or if I should just buy one at a local store. (The rooms were perfectly cool - I like a colder room than my friend and wanted to be a good roommate.)

That said, they were able to arrange for a special birthday banner and a birthday cake to be brought in to the room, along with a bottle of champagne, and that made a special day more special. I’m just not sure if they really did that, or if a note was just given to housekeeping—just not sure what value they added for me.

Beach:

The beach was perfectly cleaned, even when I went out at 7AM for a morning swim. The sand varied between rocky and powdery (more rocky towards the watersports area, more powdery towards the Iberostar Club area) and there were some areas with sea grass. The water was warm and lovely, and I didn’t have a problem getting a chair no matter what time of day it was, though I sometimes had to walk down the sand a bit.

There were ever present salesmen of trinkets and ganja, both on foot walking the beach and in kayaks (very creative) in the water, but they were mostly unobtrusive, and left you alone if you were vocally disinterested. Appreciated that there was water set up under a tent on the sand, but wish there had been more consistent drink service—it took a while.

There are mosquitoes! Bring bug spray! They will ravage you!

The Pools:

Y’all, this is the primary part of my unhappiness during my trip. I was at the pool bar in the middle of the day, and there was another guest who was clearly too intoxicated to continue being served. I know that we’re all adults, and we all need to make good choices, but she had that pre-puke face (she literally kept turning away and covering her mouth), and she kept falling off her stool at the pool bar—at one point going face down for several seconds. I alerted the bartender, but she continued being served. I notified the lifeguards that she kept falling into the water, but they refused to help us even get her out of the pool. It wasn’t until she stumbled getting out of the pool that they intervened. I recognize that they may be concerned about guest complaints at not being served or being asked to leave, but it was EXTREMELY concerning to see that (what was at least to me) an obvious safety risk was being totally ignored.

Anyway, the pool bar was lively! The drinks were strong, the bartenders were friendly. Try the mini-beers if you’re heading there—they’re great. There were quieter pools (the volleyball pool was my favorite, if only for the fun of watching the game) and the pool furthest from the bar was the most relaxed, good for swimming and floating. The hotel does have little yellow rafts you can use in either the pool or the ocean, and it was super convenient to not need to whip out my own float.

The pool staff (outside of what was detailed above) was great—the women working the towel cabana especially so. During our stay, we had rain every day in the early afternoon, and at one point my companion was under a cabana, but didn’t want to get soaked by the rain, and the pool staff brought over umbrellas so she could get herself inside. That was a really great touch.

The entertainment staff was also great, with both active (beach volleyball!) and passive (in-pool bingo!) activities to do. If you don’t already know how to do the Wobble or the Cupid Shuffle, you’ll have it down by the time you get home.

Of special sanitary note, this is the only resort I’ve been to where I personally saw the chlorine and other chemicals being regularly (i.e. more than once a day) checked. I also saw them scrubbing the sides of the pool very early one day, and they closed the pool for an hour or two while they were doing a chemical cleanse, which is always great to see.

The Food:

I have dietary restrictions that make me a fussy pain in the ass, and even I was able to find adequate-if-not-great food at every meal. Top rated by everyone else was the Surf & Turf; I liked the Italian, but I always like Italian. Reservations were always required for dinner, even when the restaurants were half empty. The lobster, I’m told, was succulent and well-cooked at every restaurant (and we went to all of them except the french restaurant).

Definitely go to the dinner on the beach - no, it’s not table waiter service, but it’s still a good time. If you don’t want to have dinner on the beach, have dessert and watch a show on the sand.

Go to the Jamaican restaurant and eat the Coco bread for me. Smuggle some home in your luggage for me. I will literally pay you to do this. I was also able to have french fries brought to the room for breakfast, so that was pretty fantastic.