Iberostar Grand Hotel Rose Hall All Inclusive
- Free WiFi
- Parking On Site
With a stay at Iberostar Grand Hotel Rose Hall All Inclusive in Montego Bay, you’ll be on the beach and close to Greenwood Great House and Cinnamon Hill Golf Course. This 5-star resort is within the vicinity of Rose Hall Great House and The Shoppes at Rose Hall.
Make yourself at home in one of the 130 air-conditioned rooms featuring refrigerators and iPod docking stations. Rooms have private balconies. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
Spa, Wellness & Premium Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a nightclub, an outdoor pool, and a spa tub. This resort also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.
Food & Drink
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Grab a bite to eat at one of the resort’s 4 restaurants and 2 coffee shops/cafés, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 4 bars/lounges.
Business & Travel Amenities
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Event facilities at this resort consist of a conference center and meeting rooms. Free self parking is available onsite.
How to Get There
I can't give them an excellent score this time, but I hope I will be able to in the future.
I am starting off with the pros and cons. You can read more detail below if you’d like.
-The rooms are a good size
-The bathrooms are huge
-The water pressure in the shower was good
-The balcony on the ocean front room is large and the view was lovely. We were on the second level, so I know the view would have been nicer from a higher floor.
-The darkening curtains are fantastic (con: at least three nights we awoke to light because they weren’t closed well)
-There are a good number of restaurant
-There is a 24-hour bar
-There is ample storage space. Although one of the closets is slightly awkward.
-The new phones are nice. They include a 4 headed charger attachment to change various types of devices and a clock/alarm system.
-There was a 55” flat screen TV with a decent channels and picture quality.
-The lobby area ladies room always had hand towels, it was clean, the toilet water pressure was good, and the air freshener system worked well.
-The pool bathroom was kept clean considering the amount of traffic and there were always paper towels. The air conditioning was ample, so you got a chance to cool down when you stopped in. The water pressure wasn’t always the best.
-The included golf is a plus. (Down side was being told by a caddie each person has to pay a $20 tip on top of the $40 per person caddie fee already paid. We always tip but like to decide what we tip based on the service.)
-They broke larger U.S. bills (money) into smaller U.S. bills. That was very convenient and appreciated for tipping.
-Most employees made us feel welcome.
-On some occasions the communication really left something to desired. We didn’t feel some of the service was on par with previous visits.
-It felt as though service was slower than on past trips.
-The fixes in our shower weren’t done well. I always recommend shower shoes. There were a number of cosmetic blemishes in the bathroom. It’s time for some rehabbing/remodeling.
-The jets in the jacuzzi tub were in bad shape. The discoloration/chipping did not make me want to use the tub
-The Nespresso coffee maker sounds like a mini jackhammer. You won’t sleep while your mate makes coffee.
-The clanking of plumbing coming from other rooms was annoying.
-When you request a bottle of liquor, you are not able to get well known brands. Even when told by a butler we could get shots of our desired liquor in our room that didn’t end up being true. We had to go to the bar and bring shots of our desired liquor to our room.
-We had an issue with smelly plumbing in our bathroom and it took five days before steps were taken to rectify the issue. I think it was really only done after one of the butlers was there when the smell was at its peak and he smelled the odor. One of the butlers had told me to call when the odor was there. I don’t see why this was the case before trying something.
-All of the staff members we encountered greeted us or responded when we greeted them, but oddly there were a few who made us feel like we were an inconvenience. This is a fairly upscale resort, and definitely not inexpensive, so no guest should feel this way.
-There were a few loud groups present. They didn’t save it for the beach/pool area. It also spilled into the reservation dinner restaurants.
Lovely Employees Encountered:
-Doyia: We encountered her in The Galleon Surf and Turf and Kiniro Japanese Restaurants in the evening and the buffet during the day. It was sweet that she remembered us from previous visits. She was always very welcoming and caring and she always had a smile to share. She just had a great disposition.
-William: He is a bellman. He remembered us from past visits. He is a really courteous person. He had our bags in our room before we even knew we’d been assigned a room. When we came up to ask if our room was ready he was standing there to tell us we didn’t have to bother with going back to the check in desk because he had us taken care of. He even waited for our friends and ensured they got to their room with their luggage. Every time we ran into William he had a warm smile on his face and a handshake or a hug. He even called our room the day before we were leaving to set up a time to come pick up our bags. This is what good service looks like.
-Barrington: We’d usually get checked in by him, but he was not present during our process this time. We did see him later in the evening and he greeted us with his usual big smile and he added a hug. Each day we saw him we received a welcoming greeting.
-Jordan: pool waitress - When she was on duty there was always service with a sweet demeanor and a smile. She checked in with us often so there wasn’t a reason to walk up to the pool bar unless we wanted to stretch our legs. A few times we were able to have short chats. She was just a nice lady and made you feel like you were being cared for.
-Chantelle (I hope I spelled it correctly): Aqua Bar waitress - She was just so sweet, and she had a spectacular attitude and way of looking at life. It seemed like not too much brings her spirit down. She was wonderful at remembering our drink choices. She’d make the drinks table side which was greatly appreciated because you were sure to get your drink just the way you wanted it. She made us feel comfortable and welcome. She made sure to say she hoped we’d be back.
23 Jun 18
-I was told a Room upgrade request would be put on our file. When we arrived there was no mention of the upgrade so I asked about it. The young lady didn’t sound as though she knew what I was talking about, so she checked on it and verified there should’ve been an upgrade notation. She said a room wasn’t available so go have lunch and check back later. When we finished lunch we returned and ran into bellman William who said we were all set, and he’d already taken our bags to our room. We were waiting for some friends to get their room so William waited for them also. He escorted all of us.
-The lunch wasn’t as good as it was on past visits.
-Port Maria’s was a bit disappointing. We wanted the lobster, which was on the menu, but the waiter told us they didn’t have any. He didn’t mention it was due to fishing restrictions and there was no notification insert in our menu as we later found at other restaurants. We regrouped and ordered the lamb chops. The waiter returned to say they didn’t have lamb chops. I ordered the steak, medium. I got an over cooked, tough steak. When I let a staffer know the steak was bad I was told Port Maria doesn’t have the best steak.
-We returned to our room and found a bottle of champagne chilling. We were getting ready to partake when my husband saw a piece of paper.
It was a letter to someone else indicating the champagne was an apology for something that went wrong during their check in process, so we did not drink it. The following day we let our butler know about the issue. He took the champagne and looked at the letter and said they’d try to find out who Ms. Brown was so they could get the champagne to her.
24 Jun 18
-The Cornwall buffet still had a pretty good omelet according to my husband. Breakfast was decent, but many of the food items did not look as appealing as they had on past visits.
-We went to the concierge to get the discount coupons offered at booking. While there Ava informed us we didn’t have dinner reservations past tonight, 24 June. I told her I’d sent our ten-day dinner reservation request before we arrived and the PR Dept representative confirmed receipt and stated our first two nights reservations were confirmed and they would schedule the remaining reservations when the new schedule opened. I also told Ava I informed our butler, Twain, the same thing last night and I showed him the schedule I emailed to the PR Dept. She said I should check with our butler because there was nothing in the system.
-We went to sit with our friends at the buffet restaurant by the beach. They asked if our dinner reservation was for the surf and turf restaurant. I told them I knew the restaurant was Galleon but wasn’t sure of the fare. I asked one of the waiters if Galleon was surf and turf. He said he’d never heard of Galleon. He said he’s been working at the resort for years and the surf and turf restaurant is just called “surf and turf.” I went to the reception desk where I ran into Barrington and he confirmed Galleon is in fact the surf and turf restaurant. The employees should know the restaurants, at least those who work in a restaurant.
-We spent the afternoon at the pool with friends and it was relaxing. One of the chefs came around with sweet potato pudding and ice cream. That was a tasty treat as we sat at the edge of the pool.
-While returning to our room we ran into our butler. Before I could ask he indicated the PR Dept wanted to speak with me about our reservations. He said he’d have them call me. Earlier the butler told us we couldn’t get a bottle of Grey Goose citron vodka, but we could get shots of it. I asked him if the Grey Goose citron vodka had been delivered. He then said it wasn’t delivered because we have to be in the room to receive it. He knew we were headed out when we requested the vodka and nowhere in the conversation did he say we needed to be in the room.
-About 20 minutes after speaking with the butler, Jo Dane the PR manager called. She told me they couldn’t find the email with the info for our reservation requests. She said they sent an email asking me to resend the reservation requests. I told her I received email from her office until the day prior to arriving at Iberostar and I got no such request. She told me the request was sent Saturday. I told her we arrived Saturday so I don’t know why they’d email me. This isn’t an indication of stellar service. I found my dinner request list and gave her the desired restaurants and dates. She said she couldn’t book our last 2 or 3 days of reservations yet, but she’d note the requests and make them as soon as she could.
-I was expecting correspondence from someone. Around 9 pm I received a text from the sender, the correspondence had been sent to the hotel. When we arrived in our room around 11 pm the correspondence was sitting in the room. That’s a good service experience.
25 Jun 18
-Dale, our butler, check on us. I asked about getting a driver for a few hours and he offered a suggestion. I asked him to have the Grey Goose citron vodka sent to the room before we left. He said we could get shots and he’d have room service deliver it. I also told him we sporadically get a rotten egg smell. He said he didn’t know what that could be and said to call when I smell it again. Not sure why this was the response.
-Room service came, but she came with regular Grey Goose vodka. She said the regular was what was on the order. She said they don’t have the citron flavor and if I want it I’d have to pay for it. I told her I didn’t want what she brought and she left.
-I’d requested a pen. A short time later Dale, the Butler, delivered the pen. While here he asked if I received the vodka. I told him room service didn’t bring what I requested. He said he specifically requested the citron and he’d check with room service. He returned to say room service is currently out of the citron flavor. This is not what the young lady told me. He asked if everything was okay and I told him it was becoming less okay each day.
-Our party wanted to go off grounds to shop and eat. Chadwick, the bellman, made sure we were hooked up with transportation. He was very cordial.
-The staff in the PR office emailed some documents I needed sent out.
-We went to Aqua Bar, the lobby bar, to have a drink. I ordered a daiquiri. When it was delivered I asked for a straw. The waitress said she’d get one. She returned to say she didn’t see any straws and to take my time with the drink. I later saw a posting indicating they were trying to do away with straws. The waitress should have mentioned this fact. I understand trying to lessen your footprint on the environment but let us in on it.
26 June 18
-They had a martini bar on the balcony outside of the Aqua bar. We didn’t have this on past trips. The starfruit martini was tasty. The service was random and pretty slow.
27 June 18
-I told Travis, the butler, we didn’t want any diet beverages or Coke and we wanted only Sprite. He noted it on his electronic tablet and said it would be taken care of.
-I let Twain, the butler, know about the rotten egg smell. I told him it was coming from the shower drain. He said he’ll tell maintenance. I told him my husband was staying in the room so send them later.
-PR office staff had a document delivered that I’d been sent from home which I needed to sign and return. I ruined the doc and went to ask for another copy about 3:40 pm. I was told they delete the email once printed. It makes sense they don’t keep your personal documents. I let them know to expect another copy.
-I went to the pool around 3:45 pm. Surprisingly I sporadically saw a waitress in the 2 hours I was there. That’s not the norm.
-Around 4:40 I went to get the document at the PR office. I was told it was sent to my room. At 6:20 pm I returned to the room and my husband said nothing was delivered. Much later someone in the PR Office said the document was not delivered because my husband had the do not disturb sign on the door. I can understand them not disturbing him. But the misinformation was annoying. The butler had it.
28 Jun 18
-I went to the PR Office to have something emailed. While there I reported the issue with the smelly and now also backing up shower. The young lady was calling the butler when she saw someone from maintenance and asked him to check on this.
-When we returned to our room about 5:35 pm we found the diet beverages were still on the refrigerator where I put them and the non-diet Sprites weren’t there. We were also met with the rotten egg smell from the shower. If someone from maintenance came, we could not tell.
-About 5:45 pm I spoke with Travis and mentioned we still didn’t have the beverages we requested yesterday morning and the odor was still present. I asked for the snacks to be replenished. I also asked to exchange my husband’s repeat visitor shirt for a larger size and Travis kindly obliged.
-About 5:55 pm Travis stopped in to say the refrigerator would be restocked and he’d have the snacks replenished. I told him I did not know if maintenance had come earlier, but it still smelled. I had him check out the odor. He said he’d get someone to pour something down the drain. I told him we need to get ready for our 7 pm dinner reservations. He said he’d ask the refreshment stocker and maintenance to come quickly. I asked if he recalled we only wanted Sprite and he said yes.
-About 6:02 pm Travis returned. He said the restocker and maintenance should be on their way. I reminded him we have 7 pm dinner reservations. I asked if he could call to push the reservation time back. He only said we have a 15 minute grace period. I told him they would need to come quickly if we were to make it by 7:15 pm. I let him know our dinner reservations for Sunday and Monday weren’t made. He said he’d check, but they might not be able to make them until Saturday.
-About 6:09 pm the restocker came. She had 1 Sprite, 2 Cokes and 1 orange pop. I explained it should be all Sprite. She said that wasn’t on the order. I specifically reminded the butler we only wanted Sprite and he acknowledged this. I asked about the snacks and she said that wasn’t on the list either. All I could do is shake my head. I asked her to come back with the missing items after we left for dinner because we were running late.
-About 6:16 pm someone came to pour a substance down the shower drain. The smell isn’t gone, but it’s been dulled.
-The beach party was a fun time. They had reggae music, a contortionist, dancing/acrobatics, games and an audience participation segment. They had a full bar set up and there were a few people set up selling their crafts. You should definitely check this out.
29 Jun 18
-The smell from the shower drain was not as bad this morning and the shower didn’t back up.
-When Travis stopped by to check on us, before I could say anything he asked about the odor. I told him it was a bit better but not gone. I told him we needed more of the solution poured down the drain. He said he’d have maintenance take care of that.
-The pianist/singer at the Aqua Bar was entertaining. We tried to wait for him to return from his break to hear more, but we didn’t know when he was returning so after about 35 minutes we left.
30 Jun 18
-The lunch time beach party with steel drums was nice. This is the time to get your fresh coconut water. Some folks had a little rum added, but I like it just as Mother Nature made it. They also had a small buffet set up along with tables right at the beach.
-Kiniro, Japanese Restaurant, was good tonight. Palmar was our chef at the teppanyaki table, and again he was very entertaining. You should see the teppanyaki show at least once.
July 01, 2018
-Twain did the morning check in and refreshed our ice bucket.
-We returned to our room at 5:20 pm to find neither of our key cards work. Fortunately the housekeeper was near and let us in.
-Yesterday I reminded the butler we needed our Sunday and Monday dinner reservations made. The reservation requests were supposed to be on record with Jo Dane’s Staff at the PR Office. The butler still asked where and when we wanted to dine. I gave him the selections, each with a 7 pm time. Today as we were preparing for dinner I looked at the reservation confirmation to find only one of the reservations was made at the correct time and it wasn’t tonights. When the butler dropped off the confirmations he never mentioned a time was different from our request. You should divulge if something is different from what was requested.
-Galleon, the surf and turf restaurant, was good again. We weren’t real hungry so the chef was kind enough to allow us to split a steak. We still had plenty of steak to satisfy us when the sides were added.
July 02, 2018
-This was a peaceful and relaxing day.
-I went to the pool early. A couple of employees were climbing trees and getting coconuts. They were nice enough to give me one. It was the best coconut water I’ve had thus far.
-We went to dinner at Es Palau and had a nice meal. Dale, our butler, notified them of my husband’s birthday so they had a special dessert prepared for him after our meal. That was nice.
July 03, 2018
-The checkout process was nice and smooth.
-We had a quick breakfast at Cornwall and then we sat in the lobby until our driver arrived to take us to the airport.
All in all, the pros outweighed the cons. I don’t feel they lived up to their reputation and potential. Communication has a major impact on your level of enjoyment and that was the case here. I know they can do better because we’ve experienced it. I haven’t given up on them, but I do hope these types of experiences are not repeated. They are a high-end resort with a high-end price so they should treat all guests accordingly.
The butlers were nice and had good personalities.
I saw various improvement projects going on in some common areas. They were trying to keep up with the wear and tear issues. Where I believe work is needed is in the rooms. Of course I’m basing this on the room we had this time and a bit on the room we had on the last trip. The room, mainly the bathroom, was not in a condition that screamed high end resort.
Don’t take this as a call to skip this resort. You should give them a try. Everyone has an off day so I figure a resort can have off time too.
Try The Pelican restaurant. It was a lovely surprise find.
This review is specific to the gourmet restaurant Es Palau and, more specifically, the staff members Dennise and Sanieka as well as all of the staff working in the kitchen on the night of July 15th. We arrived at 9pm for our 830 reservation because an excursion we were on got back to the resort much later than expected. Despite the restaurant being closed to new seatings past 830, the staff took us in anyway and showed us an amazing time. Everyone was so pleasant and accommodating even though we were putting them out. The food was also incredible and we decided to go back again the next night to try some more. Overall, we were so impressed with the entire experience that we just wanted to send a particular thank you and compliments to everyone who worked in the restaurant that night. You’re all amazing and made our experience wonderful!
This was my wife & I second time at this resort and it by far exceeded our expectations. We traveled 5/26 to 5/31, and the reason for our trip our wedding, which was absolutely incredible from every single aspect. We traveled down and brought 43 of our closest family & friends to spend this vacation with us. Every section below I will give 5 stars but want to just share a few of the memorable experiences that will bring us and our family/friends back again in the for seeable future.
-The resort is a 5 star resort and it totally exceeds our expectations in every aspect. The cleanliness of the rooms, pool, beach, restaurants, lobby and shared areas was incredible. The amount of things you can do is more then you can accomplish in a single week. You will need to come back multiple times just to see all this resort has to offer.
-The rooms at this resort should be rated more than 5 stars. The room itself is exceptional from the bed, decor, view and feel. We have a king bed at home but this king bed was just mind blowing how comfortable it was. You have a pillow menu which allows you to try a different pillow every single night to get the best sleep you can only dream of!!
-You get personalized Butlers (day and night) who are some of the most genuine people you will meet. They go/went out of their way to give you a memorable experience and just put you in complete bliss. They are very prompt in addressing any questions you may have but also provide you with that little extra that you will not realize how much you miss until your home :(
-Every restaurant has its own unique blend of Jamaican style cuisine mixed with whatever you are in the mood for. Every single meal from room service, buffets and formal dining was perfect. There is always something for everyone on the menu and you will be blown away by how much care and preparation went into every single item we ate and/or saw.
-The drink are top shelf selection which by far just sets them apart from many other resorts. You also have your own personal café bar with fresh made espresso, cappuccino and any other drink you can imagine. The coffee and drinks inside the actual room itself are just a step above all other resorts.
The wedding planning experience
-The wedding planner we worked with via email for around a year and half prior to going down and meeting face to face was exceptional. She was more than accommodation to any recommendation we suggested always trying to enhance us and our guests experiences. There was never any silly question as the response time via email was within 2 days of a request. That right there will set this resort apart from all others where others, from what I have heard, are not very accommodation.
-Once we arrived down at the resort we met with our wedding coordinator the very next day. We had a few meetings that were limited to 30-60 minutes depending on OUR questions in that case would go as long as we needed. All details we discussed via e-mails were exceeded when we did the walk through and got to actually see how incredible the experience would be. Anyone looking forward to getting married abroad in the future and the first words out of my mouth are IBEROSTAR GRAND ROSE HALL Jamaica.
The actual wedding
-The wedding itself went perfect with every single aspect of it having all expectations exceeded. The actual wedding was on the beach which was perfect. The minister who we met with the prior was great, treated us with the care where we will always remember how personalized the ceremony was. The set-up of the beach from the actual ceremony to cocktail hour at sunset was perfect. One of those experiences that you always see in a movie and wish that was your day, well we got the opportunity to have that for ourselves, and share the memories with our closets friends/family.
-The reception was in the Port Maria beachfront restaurant where we had the outside beach surrounding it and the whole establishment. We ordered the buffet style food for this and not 1 person had anything negative to say about the food. The food was perfect with a chef cooking things that were being served but would Taylor the actual pieces to the guests requests. The atmosphere for the reception was perfect, we actually ordered a big 4 hour bon-fire to be outside on the beach. Whether you were sitting down by the fire or inside dancing on the dance floor the fire added an extra element that will forever be in all who attended memories!
-The serving staff, management who oversaw the event and the DJ were incredible. We gave the DJ a list of songs our guests did pick as well as allowed him to play their own mix which was awesome. Every single staff person who was there made the night one of the greatest nights anyone could ever ask for and you will forever be in our hearts for the respect & generosity you showed us all.
The management staff of resort & resort staff
-The management of this resort knows how to run a resort and deserve an award year after year for how perfect everything is/was. Having such a personable management team was awesome because they were always around, whether by the pool, beach or wherever you were making sure that everyone's experience was world class. I was so surprised to find out one of the individuals who we always saw and was always going out of their way to accommodate all individuals was the Assistant GM. He was a world class person who would stop at nothing to ensure all parties with us and everyone else at the resort was having the time of their life. This is something that I was lucky enough to experience and will look forward to us speaking/meeting again in the future!
-the entire staff that works for this resort I feel must have been hand selected from a large pool of candidates. Each and every single person who works at this resort carries a great amount of pride in the work they do and providing an exceptional experience for all who attend. There was not 1 person working who was not looking our for all guests best interest and would go out of their way to accommodate each persons request, no matter what it may be.
The STARR friends group
-The STARR friends group was by far one of the most memorable takeaways I can say from this resort. Every single day they would go out of their way to ensure each and every person around was having the best time. One thing I abs loved about that experience was that they would allow people to get out of their comfort zones by trying something new which in turn gave that person a positive memory they will never forget. This group of individuals was more than personable as they were just amazing in every single aspect. This group works very hard from having folks try new activities, to putting on plays, entertaining all and always going out of their way to make you smile. Leaving the resort was extremely hard not just because of the beauty, elegance and experience but because I sincerely miss every single one of the STARR friends. They made our & guests experience one of the greatest times we will ever have (until we come back again) and will forever hold a place in all of our hearts.
-Just to put it out there since I do not want to mention any names (for professional reasons) I will just throw out there ~~~my BANANA~~~.........~~~our group was POKEMON, BIG HEAD, SCOOBY DOO, MURPH DAWG ~~~~
**Next time we come down trust me Volleyball will be more of a 21-10 us!
-The activities that the STARR Friends were doing on a daily basis were just awesome. Everyone got to experience many new things and try stuff that put them out of their comfort zone. This was an awesome experience because you were always meeting new folks due to the activities. I believe the group of STARR Friends and activities they were offering should by far set themselves miles above the rest. I will be looking forward to many more in years to come.
-The other activities this resort offered was so inclusive that you will need many visits to actually do all. The best part about this is you will not be upset about going back and you will always be looking forward to your next visit.
I could literally go on for days and days about how incredible this whole experience was for my wife & I but most importantly for all guests who went out of their way to attend. The memories we were able to create from our short time here are ones that we can forever remember and always look forward to the next time we are there and new memories we will create.
Overall if anyone ever has anything other than "WORLD CLASS" then I honestly believe something is wrong with them. This resort, its staff, management and anything associated with it was just unbelievable. I can confidently say to someone who will be planning on going here in the future (which I highly recommend), to fantasize about the absolute PERFECT vacation and time you can have. Then take that fantasy and time is by 1 million because that is how much your expectations will be exceeded and you will continue to come back time and time again.
Personally when looking at other resorts in Jamaica or the islands in general I do not see any other place I would want to go. We have been at this resort 2 times, 5 years ago and just the other month and the only thing I can say is our expectations were exceeded each time. Everyone went out of their way to make this experience unforgettable for ourselves as well as all of our guests.
Thank you all very much for providing us the time of our lives and I/WE look forward to coming again, getting our expectations exceeded and making more lifetime memories with all of you as part of it!!
We had such a relaxing time here. All the staff was extremely sweet but Denise from the club was the best. She treated us like family from the moment we met.
The food is pretty good the only downfall is that if you want to go to a restaurant onsite you have to make a reservation in advance.
I'm really looking forward to being there but I have been trying to book my vacation with the resort and they haven't gotten back to me with the information I give them in over a month! I have limited availability for this vacation and if they dont get back to me soon i might not be able to go anymore and i was really looking forward to it