4.5
Very Good 5288 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Nine restaurants and six bars to choose from
  • A 13,000-square-foot Dreams Spa
  • Private beachfront location
  • READ MORE: 72 Hours in Tulum

What To Know

  • Swim-up rooms are not as close to the beach and restaurants as those without direct pool access
  • Ground floor rooms can get some noise from the foot traffic across the resort
  • Garden view rooms tend to be quieter than pool view rooms

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

All-inclusive resort near the ancient Mayan city of Tulum, with nine restaurants, mega spa and a private beach

The Lowdown

Set amid 44 acres of gardens, this 432-room resort is full of the latest in modern creature comforts. Nine restaurants let guests feast on Mexican, Japanese, or French cuisine, to name just a third of the options. Then they can grab a drink at one of six bars, including a swim-up bar, sports bar, poolside bar, lounge, and even a spa bar. There are even nightly performances by the pool. But while the contemporary, man-made attractions of the resort are impressive, its natural wonders border on awe-inspiring, with two miles of white-sand beaches and coral reefs offshore.

In the Area

You don’t have to look too far to find the area’s main attraction: Dreams Tulum is named for the oceanfront ruins of the ancient Mayan city, Tulum. But why stop at the ruin in your own backyard? The hotel can arrange excursions to the pyramids of Chichén Itzá, which have been called one of the seven wonders of the world, or to swim in the sacred underground pools of the cenote route. And for excursions that blend the ancient local culture with modern adventures, guests head to Xel-Ha park to swim with dolphins; or to Xcaret archaeological theme park to play ancient Mayan ball games. And for those who can’t go for a week without golfing, Dream Tulum guests have free entrance to the Riviera Maya Golf Club.

How to Get There

Dreams Tulum Resort & Spa All Inclusive
Carretera Chetumal-Puerto Juarez km 234
Tulum, 77780 Mexico

Reviews

4.5 Very Good 5288 Reviews
Went above and beyond!
Reviewed 2 days ago

Alex at Unlimited Vacation Club upgraded our room, got us a day pass to Secrets Akumal, and gave us tons of tips for exploring Tulum. Paulina at Secrets Akumal got us food even after the restaurant closed. What service! They went above and beyond. My only wish is that they had a more options for beer and wine.

Pretty average all round
Reviewed 2 days ago

The grounds it’s self are beautiful, the rooms are old with cracked walls and floors. The food options are average- the buffet is mass produced and the other restaurants are okay but have dress codes. The pool area is busy. I was under the impression that there was an adults only pool which isn’t the case. The massages are over priced and not good. They also tried to over charge us when we left which was irritating especially after a very mediocre stay. For a ‘honeymoon suite’ they could have done a bit more than just put a few snacks on the table... pretty poor effort. I’m sure there are many other places in Tulum that wouldn’t disappoint you- look around first!!

Greatttttt
Reviewed 3 days ago

The entertainment team made my visit so much fun, ricky and victor were super fun and made me feel comfortable like I’ve never felt in any hotel!!!
Omar from the smoothie bar, one of the greatest employees!! And all the guys from sugar bar were super chill and always so caring! Teddy from the Asian cuisine made the bestttttttt Japanese food I’ve ever tasted!
Luis from coco café bar always made me laugh!!
Great trip, great team, great hotel, coming back again for sure!!😍😍😍

Mixed Feelings
Reviewed 3 days ago

Firstly yes the weather was rubbish...six days of unbroken rain...the beach was full of seaweed which the in-house team battled manfully all day in vain to clear it thus it rendered going in the sea not an option....the beach is pretty disappointing overall....well the hotel....it's not luxury...if you want true luxury go to Dubai or Singapore...it's more three stars at best ...the gardens overall along with the reception area are lovely and welcoming and beautifuly manicured
..the rooms are tired,dull and need freshening up..the preferred club is austere and a bit grim....the food overall is excellent...down side too many guests not dressing for dinner or following dress codes...think baseball caps and shorts...I'm not a snob but we made an effort....other drag is the hard sell of Vacation club on arrival and at one of the planned breakfasts..upside we trousered the 350 dollars vouchers post meeting despite not even remotely intending to buy..mfair play to the staff involved it's not a totally unpleasant experience and those involved were respectful and courteous...but still can do without it on my holiday.....the big selling point at Dreams is the truly wonderful staff...they are a joy..special.praise must go to the following...apols for and spelling issues! Hopefully they will get the credit they deserve...Eduardo ..spa and reception...great guy very personable! Dante reception and concierge,Uriel? In the preferred club,Desirae? In the rendezvous and preferred club! A real star! Ulrias? Lovely charming lady in front of house in the world cafe...the wonderful gaudeloupe,Anne and we'll.i forgot! The three loveliest ladies ever in the Coco cafe! The best coffee! Montano the trainee in the sushi bar! Great guy! Diego despite having to sell us vacation club was charming and engaging! All the staff are a real credit to this hotel! We had mixed feelings about our time there and yes the drinks were watered down and not great quality but it's a family hotel.and definitely not a romantic destination...overall they try hard and we left sad to go and with good memories overall

Our family vacation
Reviewed 3 days ago

Took an hour and a half to check in. The front desk was a night mare. Our boys room the A.C. or mini fridge didn't work. They didn't seem to concerned until I requested a refund and move to another resort.
My daughter had ordered strawberries and champagne delivered to our room . That finally arrived a day before we left. The beach was full of seaweed. That was something they couldn't help. The resort itself is ok. I wouldn't recommend it.