4.5
Very Good 292 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Free WiFi
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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Overview

Location

With a stay at Casa Malca in Tulum, you’ll be on the beach and within the vicinity of Cenote Crystal and Tulum Mayan Ruins. This 4-star hotel is within the vicinity of Tulum National Park and Temple of the Frescoes.

Rooms

Make yourself at home in one of the 41 air-conditioned guestrooms. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with showers feature designer toiletries and bathrobes. Conveniences include a turndown service, housekeeping is provided daily, and cribs/infant beds (complimentary) can be requested.

Spa, Wellness & Premium Amenities

Pamper yourself with onsite massages or make use of the other amenities, which include complimentary wireless Internet access and concierge services.

Food & Drink

Grab a bite at one of the hotel’s 2 restaurants, or stay in and take advantage of room service (during limited hours).

Business & Travel Amenities

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and a safe deposit box at the front desk. Free self parking is available onsite.

How to Get There

Casa Malca
Carretera Tulum-Boca Paila Km 9.5
Tulum, 77780 Mexico

Reviews

4.5 Very Good 292 Reviews
Heaven on earth.
Reviewed 4 days ago

This place is heaven on earth. We stayed for three nights in March for our honeymoon and were met with warm service, a great ocean front room and a beautiful beach. The service on the beach was literally perfect - friendly, not too much, not too little. Food (sushi, pizza, tacos, breakfast) all superb.

Yeah it’s insanely expensive - it makes NYC or Tokyo look cheap - but whatever. That’s Tulum.

Rooms were immaculate (though please less imported water, more filtered local! Paying $6ea at breakfast/rooms for bottled water is unnecessary for a 750/n hotel)

We would have extended our stay if it wasn’t booked out. It’s that good.

Yes there is seaweed. Same in Playa. At least Malca does their best to clean it. Wasn’t much of a problem. The water is turquoise and warm.

BYOW
Reviewed 5 days ago

BRING YOUR OWN WATER!

OK - first things first: Tulum is officially past its prime. Too many man-buns. Too many selfie-taking, self-absorbed people trying too hard to be cool. Too many bartenders self-identifying as "mixologists" with their ridiculous cocktail shaking antics. Too much seaweed on the beach (Google this before you book - it's a big problem). Too much road traffic. Too much fecal matter - you can smell it everywhere (Google that too).

Now - just a few particulars on Casa Malca. The whole hotel was "nice enough", but at US$600+ per night, I was expecting more than "nice enough". The rooms themselves are pretty simple - just a tarted-up concrete bunker - but functional. The beach, restaurants and common areas are simple, pretty and pleasant. The staff is nice and friendly, but like everywhere else in Tulum, no simple service is ever offered without expectation of a tip (in fact the "free breakfast" is actually about $6/person as a mandatory propina is added). You want a good spot on the beach - gonna cost you.

As for the food and beverage - the included breakfast was top-rate, but get this: water is not included. If you want water at breakfast you have to pay for it. Yes, water. Apparently some genius in management at Casa Malca identified H2O as a profit center. So if you want more than the daily rationing of 2 tiny bottles of Acqua Pana, then you will have to pay. And pay dearly.

FYI - It's hot in the tropics and you will probably want water.

Clean but Loud property, with rude customer service
Reviewed 6 days ago

Look at the pictures closely. There is not a real roof. It is a straw roof with an outdoor bathroom. They do not have real concrete walls which means it is so loud! Over the weekend, they have a club right next door and you hear loud pounding music until 3 am. The breakfast staff was great, but the front desk staff was very rude. We had asked for water bottles and it took them 6 hours to get them to us. The resort has sand everywhere so you sand all over your shoes. The beach has seaweed. It is not a relaxing resort. They do keep it clean

Amazing dinner
Reviewed 2 weeks ago

We dined here for dinner - two moms and teenage daughters. Enjoyed incredible cuisine and the surrounds were so grand and unique it made for a very special experience. Highly recommend enjoying a meal here and would love to return to stay at the resort. We all left intrigued and wanting more!

Disappointed
Reviewed 2 weeks ago

The location of the hotel is beautiful and stunning but you do not get the service one can expect from a hotel with such a price tag.

When we checked in late at night the room was full of mosquitoes and it took a long time until someone would come and help and spray.
We left early one morning for a sightseeing trip and asked if we could have coffee and toast (or something similar) for breakfast before we left. It was not possible to arrange this even though I had asked the evening before. When calling room service in the morning they offered me a hamburger or Cesar salad but nothing for breakfast.
We wanted to rent bicycles to go to town but these could not be arranged.
One of my dresses needed ironing and I was told that such a service they do not provide. I had to ask 4 times until I was brought an iron.
The food in the restaurants was very good but service was extremely slow.
Overall a great hotel that needs improvement if they want to charge such amounts.