4.5
Very Good 218 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Free WiFi
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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Overview

Location

With a stay at Casa Malca in Tulum, you’ll be on the beach and within the vicinity of Cenote Crystal and Tulum Mayan Ruins. This 4-star hotel is within the vicinity of Tulum National Park and Temple of the Frescoes.

Rooms

Make yourself at home in one of the 41 air-conditioned guestrooms. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with showers feature designer toiletries and bathrobes. Conveniences include a turndown service, housekeeping is provided daily, and cribs/infant beds (complimentary) can be requested.

Spa, Wellness & Premium Amenities

Pamper yourself with onsite massages or make use of the other amenities, which include complimentary wireless Internet access and concierge services.

Food & Drink

Grab a bite at one of the hotel’s 2 restaurants, or stay in and take advantage of room service (during limited hours).

Business & Travel Amenities

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and a safe deposit box at the front desk. Free self parking is available onsite.

How to Get There

Casa Malca
Carretera Tulum-Boca Paila Km 9.5
Tulum, 77780 Mexico

Reviews

4.5 Very Good 218 Reviews
Wonderful experience
Reviewed 4 days ago

We visited casa malca with our 3 year old daughter during a trip to Tulum in July. As soon as we walked in we felt welcomed. We spent the day by the pool and we were looked after by a gentleman named Israel. He was great! Very attentive and passionate. I would definitely recommend visiting this beautiful hotel and spending the day!

Amazing Day Pass
Reviewed 6 days ago

My husband and I went to Tulum in late July/ early August, and unfortunately it was during the crazy seaweed boom. Our hotel did not have a pool, so we searched TripAdvisor for a good place to spend the day by a pool since we couldn't really get in the water. When we arrived at Casa Malca, we knew we made the right decision. The space is incredible! We ordered a few tapas, and they were just as incredible as the cocktails. Israel was with us all day, and I'm not exaggerating when I say our drinks were NEVER empty! He was so, so good. We asked him what we should do that night, and he told us about some local parties going on, and while we ended up doing something else, we were super grateful for the recommendation. It was the perfect day!

Very good beach service
Reviewed 7 days ago

We didn’t stay here but stayed for beach service every day. Very worth it! Great service, great food, amazing drinks, good vibes. Ask for Carlos to take care of you. Best server in the entire beach area.

Lovely but some problems
Reviewed 1 week ago

First the bad:
My wallet was stolen by the pool. Only guests and employees were there. Given that someone ran with my card to a bunch of 7-Elevens and convenience stores in the local town and made small charges I suspect it wasn't a guest. I told someone, who I think was the manager. He laughed but I never heard an apology. Anyway, I understand that it's hard to guarantee security in Mexico, but you, reader, should keep in mind that the place is not secure. My girlfriend also had a pair of shoes go missing by the pool. Never showed up.

Lots of seaweed on the beach and in the water. You basically can't swim there. The hotel had a bunch of workers trying to clean the beach but the effort was futile. Many tons of seaweed dumped onshore every day... This also meant that all of the guests were crowded aroused the pool. We had great trouble getting a seat by the pool. That was pretty disappointing since our goal was to relax by the pool or beach...

Service was nice, but slow. Ok for vacation.

Dinner at the restaurant was really bad. We both left our plates half-finished.

Ok, that being said...I did still like the place! It's truly beautiful and well-positioned on the beach. The staff was all very friendly. The pool is lovely. Our room was quite spectacular and comfortable. The art was entertaining eye-candy.

Overall, keeping in mind what I wrote above, it's a very nice place. Of course it was $800 per night, so it ought to be, haha.

I'd recommend it to a friend.

Angel was an angel....Thank you!
Reviewed 2 weeks ago

This is a wonderful way to spend the day in the humidity of Tulum......the pool and beach area are beautiful.

I didn't stay at the hotel but I visited twice. Although security may resist letting you in, and there is a minimum spend of $50.00, it is well worth it.

My server Angel was just that, heaven sent...on my second visit I was by myself and he made a spot near the pool just for me! He constantly checked to make sure I was ok and new to keep the drinks coming. I mostly hung out at the pool but there are Cabanas on the beach.

Make sure you don't miss the secret underground pool!
Apparently this was one of Pablo Escobar's estates and the decor in the main house is unmatched!

Enjoy!