4.5
Very Good 341 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Free WiFi
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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Overview

Location

With a stay at Casa Malca in Tulum, you’ll be on the beach and within the vicinity of Cenote Crystal and Tulum Mayan Ruins. This 4-star hotel is within the vicinity of Tulum National Park and Temple of the Frescoes.

Rooms

Make yourself at home in one of the 41 air-conditioned guestrooms. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with showers feature designer toiletries and bathrobes. Conveniences include a turndown service, housekeeping is provided daily, and cribs/infant beds (complimentary) can be requested.

Spa, Wellness & Premium Amenities

Pamper yourself with onsite massages or make use of the other amenities, which include complimentary wireless Internet access and concierge services.

Food & Drink

Grab a bite at one of the hotel’s 2 restaurants, or stay in and take advantage of room service (during limited hours).

Business & Travel Amenities

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and a safe deposit box at the front desk. Free self parking is available onsite.

How to Get There

Casa Malca
Carretera Tulum-Boca Paila Km 9.5
Tulum, 77780 Mexico

Reviews

4.5 Very Good 341 Reviews
Stunning Views. Striking Art. Friendly Service.
TammyGordon

Stunning views studded with striking art throughout, but the biggest stand out was how friendly the service was. Abraham and Luis took such great care of us and made my friend’s birthday so special. Would definitely recommend for a stay or even just a beach/lunch/dinner visit.

A massive improvement
75_kimi

Stayed 5 nights in August with my family (2 kids) for the fourth year in a row. We have always loved this place but this year as a returning guest we felt a massive improvement if compared to last year which was already almost at the top. I think they have almost reached the perfection in terms of services provided, quality of food, atmosphere, kindness of people working there and perfect combination of pieces of art exposed in the nature...

We were positively impressed by the quality of food at breakfast (buffet has been introduced), quality of fish at lunch (chevice was fantastic), pasta and pizza (even much better than that we have in Italy!!). Honestly prices are not cheap, but I beleive the quality worth the prices they charge for... ingredients are precisely selected between the best in the world and you can feel the right combination of ingredient in every dish they prepare. Simone did a fantastic job in further improve something that was very difficult to improve... Maybe non-alcolic drinks are a little bit expensive.

Guys at the restaurant are very kind and fantastic, I like to spend a few words for Gabriel how helped us in letting our breakfasts be more than fantastic. Elixir and Juan, two very kind a precise guys always smiling and very focused on trying to let us have the top experience we could ever had. honestly a good word should have been spent for all the guys working at restaurant and at the beach..

Front desk guys and concierge (this latest office enforced and renewed) always work with the intent to solve every kind of problem you might have, keeping in mind that you are on holiday and just need to relax, have fun and have the best experience you can in that place.. the manger in charge, Edoardo, if I’m not wrong with the name, is very efficient! Was nice also to meet Jesus again, a very kind and efficient guy...

Beach was kept extremely clean even if there was some (not that much) sargasso, internet connection is super fast and stable now!

As already told to the mangers, the only suggestion we strongly recommend, is to set up a more restrictive policy for the visit of external people. During our stay almost everybody was allowed to stay on the beach and in the pool with only one order at bar or restaurant per person required. This lead, in some days and hours, to affect a little bit our overall experience... we understand casa malca is becoming a must for every person staying in tulum, they come, spend one day in that beautiful place and take some pictures. Probably the success of this resort comes also from the fact that it’s very well know and popular on the social network. During the rest of the year, externals must spend at least some of 40-50 usd per person and I think this is reasonable and fair. As guest (spending a lot to stay in that place per night) we would have liked to feel more exclusivity in terms of places where we can stay on the beach and in the pool if compared to external guests... anyway I’m more than confident these guys will find a solution and the perfect combination to let external people have a great experience at casa malca for a few hours and at the same time let the internal guests experience the proper exclusivity feeling...

casa malca is art, nature and luxury... art should be accessible to everybody in the world, but luxury must come with exclusivity, otherwise it’s not luxury...

We will come back again to casa malca in the near future!

Excellent Service
carucoffi

The service in both the Asian Restaurant and in Philosophy was excellent, and the food was the best we had on our trip to Mexico. Celso Abraham was great when we had a delicious breakfast, as were the rest of the staff. By far the most impressive service we encountered whilst in Mexico. Highly recommend.