Mereva Tulum
Fracc. Tankah III M3, Lt.35, Tulum 77760 Mexico
Full view
View all photos(918)918
Room & Suite (213)
Videos (7)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
View prices for your travel dates
Breakfast included
$240
$206
Breakfast included
Get rewarded with One Key
Only 1 left at
$216
Breakfast included
Get rewarded with One Key
Only 1 left at
$216
About
4.5
#44 of 213 hotels in TulumLocation
4.4
Cleanliness
4.4
Service
4.4
Value
4.1
Travelers' Choice
Mereva Tulum is the result of the total transformation of Blue Sky Tulum. Having gone through a full renovation of the property and image, we have kept everything we learned over the years by paying special attention to our guests with a significant improvement in our facilities and our services. Enjoy the perfect getaway with the tranquility, privacy and natural beauty of Caleta TanKah III, a few minutes from Tulum, on the Mayan Riviera. Soft sound of waves will wake you up each morning. Mereva Tulum is a charming 25 rooms boutique hotel, all rooms have the usual comforts and amenities available in luxury properties and the best Wi-Fi connection in the area.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycles available
Children's television networks
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Yoga classes
Bar / lounge
Restaurant
Breakfast available
Breakfast in the room
Complimentary welcome drink
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Canoeing
Diving
Snorkeling
Fishing
Patio
Board games / puzzles
Kids' outdoor play equipment
Highchairs available
Car hire
Taxi service
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Massage chair
Neck massage
Waxing services
Baggage storage
Concierge
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Show more
Room features
Blackout curtains
Bathrobes
Air conditioning
Private beach
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Desk
Housekeeping
Private balcony
Room service
Safe
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
Complimentary toiletries
Hair dryer
Show more
Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Mid-range
Bay View
Languages Spoken
English, Spanish
Location
Getting there
Car recommended
Grade: 44 out of 100
44
Aerodromo de Playa Del Carmen
31.8 mi•
See all flights
Cozumel Airport
34.3 mi•
See all flights
Rental Cars
33 Restaurants
within 5 miles
565Reviews15Q+A85Room tips
Reviews
Traveler rating
- 378
- 98
- 40
- 18
- 31
Time of year
Traveler type
Language
Selected filters
- Filter
- English
Popular mentions
Sort by:
Detailed Reviews
+1
Hotel's Favorite
Beautiful hotel, amazing service, truly almost no words to say how wonderful our stay was.
Early into the trip I asked for a certain restaurant item, to accommodate an allergy. I inquired if a certain preparation and a slight change to the sides (more vegetables) was possible. The server's remark was "Anything is possible". That statement is the overarching attitude of the staff that work here and the approach to guests at this hotel. It made for a most memorable trip as we were touched by the kindnesses demonstrated to us, on a routine and consistent basis.
We stayed here for a week in May 2023 in a beachfront master suite with a patio and a private soaking tub. "We" are a family of two adults and two children, ages 9 and 12. This was the perfect place to relax and spend a week, playing in the sand, swimming and snorkeling in the bay out front (sting rays, conch, urchins, schools of baby barracuda, clownfish, parrotfish, grouper and angelfish all right there out front), reading books in the many hammocks, and taking walks on the beach. One morning, a school of dolphins jumped across the water in front of our hotel room out in the bay. Amazing!
Such great accommodations- The room was clean. The hotel was clean. A queen sized trundle bed pulled out from under our king sized bed for the children. Amenities such as complimentary water and varied beverages, clean towels, extra blankets, and beach towels were swapped out each day. There were complimentary kayak and snorkeling expeditions with equipment (thank you Enrique for teaching my daughter to snorkel) and complimentary yoga on a pier. There's a PADI dive shop just next door. The two pools were clean and a nice relief from the ocean when we needed to keep an eye on our children from the room and patio. There are books, games, and beach toys to check out. Our children kept busy chasing hermit crabs, lizards, trying to crack open coconuts, and gathering shells from the beach and water. The food is exemplary, with a two- course complimentary breakfast every morning, many options for lunches and dinners (try the Mereva platter, the pizzas, the sea bass on plantains, and the poke bowls, and if you ask nicely they will make huge bowls of guac and ceviche for you, which are not on the menu). The servers- Oscar, Miguel, Dionisio, Aaron, and Jose Luis were out of this world gracious and helpful. The food and beverage manager, Miguel, met with me to figure out how to accommodate my allergies and even went into town and purchased bread so I would have gluten free options. They changed out the oil to make GF chips and tortillas. I mean who even does this!? Beyond grateful. The front desk staff- Abigail, Brian and Angeles- were helpful before and during our stay and often inquired if we needed anything. You can go to the restaurants at the nearby sister hotels- Nerea and Alea- great properties as well, quieter and perhaps better choices for adults only, but also awesome staff (often the same staff that would rotate among the hotels, and we were glad to see them everywhere) and there are workout facilities, more piers with hammocks, bodyboards and kayaks, etc.
Pros- Ritz Carlton level service in a beautiful, quiet, small boutique hotel- just 25 rooms and never felt busy
-Amazing views- get the oceanfront suite with a walkout patio, soaking tub and hammock- ask for room number 5- quiet, corner suite with a neighbor on just one side
-Beach on one side, jungle on the other, so cool and fascinating
-Massages on the pier were a splurge and so worth it
-Amazing food with a wide variety of choices as well as a great children's menu- the TRex is a child sized steak dinner with vegetables and mashed potatoes that had my daughter happy and eating like a Princess-returning to the real world at home will be a challenge
-Their willingness to accommodate GF requests for food
-Included free two-course gourmet breakfasts (remember to leave a tip)
-The best skinny margaritas and tamarind margaritas, perhaps on the planet
-Filtered water and ice, we stayed well and healthy and no problems eating and drinking, and we tried everything
-The complementary bottled filtered Mayan Riviera jungle rainwater was just really neat and yummy
-Clean rooms, clean property with constant improvements and cleaning going on around you, but never loud or intrusive
-The personalized attention and kind personnel- you just can't beat the level of service and congeniality of the people that work here
-Snorkel right out the door, you can walk out at least 500 feet into calm, waist and chest-high waters, hours of fun and exploring, just can't be beat
Cons-
-Seaweed on the beach- but really, just ignore it and swim out past it, the water is well worth it
-Having to leave, as seriously no other cons here
Recommendation- it would be nice if the menus were just routinely marked with allergy information such as gluten-free and peanut allergies as examples, so that guests would readily know options
Other tips, not necessarily related to the hotel-
-Check Aviator for two different all-day tours- one is the Tulum ruins, reef snorkel, and cenote day trip. The other is a snorkeling trip with whale sharks, a seasonal, mostly summer event. These were really the only times we left the properties and they were well worth the excursions. Booked through Aviator they were 1/3 to 1/2 less price than when booked through the tour companies offered through the hotel.
-Do take the hotel's recommendation for the travel company for transportation to and from the airport. You are quite a distance from Cancun international airport and do you need air-conditioned, reliable transportation. We chose the private VIP option.
Early into the trip I asked for a certain restaurant item, to accommodate an allergy. I inquired if a certain preparation and a slight change to the sides (more vegetables) was possible. The server's remark was "Anything is possible". That statement is the overarching attitude of the staff that work here and the approach to guests at this hotel. It made for a most memorable trip as we were touched by the kindnesses demonstrated to us, on a routine and consistent basis.
We stayed here for a week in May 2023 in a beachfront master suite with a patio and a private soaking tub. "We" are a family of two adults and two children, ages 9 and 12. This was the perfect place to relax and spend a week, playing in the sand, swimming and snorkeling in the bay out front (sting rays, conch, urchins, schools of baby barracuda, clownfish, parrotfish, grouper and angelfish all right there out front), reading books in the many hammocks, and taking walks on the beach. One morning, a school of dolphins jumped across the water in front of our hotel room out in the bay. Amazing!
Such great accommodations- The room was clean. The hotel was clean. A queen sized trundle bed pulled out from under our king sized bed for the children. Amenities such as complimentary water and varied beverages, clean towels, extra blankets, and beach towels were swapped out each day. There were complimentary kayak and snorkeling expeditions with equipment (thank you Enrique for teaching my daughter to snorkel) and complimentary yoga on a pier. There's a PADI dive shop just next door. The two pools were clean and a nice relief from the ocean when we needed to keep an eye on our children from the room and patio. There are books, games, and beach toys to check out. Our children kept busy chasing hermit crabs, lizards, trying to crack open coconuts, and gathering shells from the beach and water. The food is exemplary, with a two- course complimentary breakfast every morning, many options for lunches and dinners (try the Mereva platter, the pizzas, the sea bass on plantains, and the poke bowls, and if you ask nicely they will make huge bowls of guac and ceviche for you, which are not on the menu). The servers- Oscar, Miguel, Dionisio, Aaron, and Jose Luis were out of this world gracious and helpful. The food and beverage manager, Miguel, met with me to figure out how to accommodate my allergies and even went into town and purchased bread so I would have gluten free options. They changed out the oil to make GF chips and tortillas. I mean who even does this!? Beyond grateful. The front desk staff- Abigail, Brian and Angeles- were helpful before and during our stay and often inquired if we needed anything. You can go to the restaurants at the nearby sister hotels- Nerea and Alea- great properties as well, quieter and perhaps better choices for adults only, but also awesome staff (often the same staff that would rotate among the hotels, and we were glad to see them everywhere) and there are workout facilities, more piers with hammocks, bodyboards and kayaks, etc.
Pros- Ritz Carlton level service in a beautiful, quiet, small boutique hotel- just 25 rooms and never felt busy
-Amazing views- get the oceanfront suite with a walkout patio, soaking tub and hammock- ask for room number 5- quiet, corner suite with a neighbor on just one side
-Beach on one side, jungle on the other, so cool and fascinating
-Massages on the pier were a splurge and so worth it
-Amazing food with a wide variety of choices as well as a great children's menu- the TRex is a child sized steak dinner with vegetables and mashed potatoes that had my daughter happy and eating like a Princess-returning to the real world at home will be a challenge
-Their willingness to accommodate GF requests for food
-Included free two-course gourmet breakfasts (remember to leave a tip)
-The best skinny margaritas and tamarind margaritas, perhaps on the planet
-Filtered water and ice, we stayed well and healthy and no problems eating and drinking, and we tried everything
-The complementary bottled filtered Mayan Riviera jungle rainwater was just really neat and yummy
-Clean rooms, clean property with constant improvements and cleaning going on around you, but never loud or intrusive
-The personalized attention and kind personnel- you just can't beat the level of service and congeniality of the people that work here
-Snorkel right out the door, you can walk out at least 500 feet into calm, waist and chest-high waters, hours of fun and exploring, just can't be beat
Cons-
-Seaweed on the beach- but really, just ignore it and swim out past it, the water is well worth it
-Having to leave, as seriously no other cons here
Recommendation- it would be nice if the menus were just routinely marked with allergy information such as gluten-free and peanut allergies as examples, so that guests would readily know options
Other tips, not necessarily related to the hotel-
-Check Aviator for two different all-day tours- one is the Tulum ruins, reef snorkel, and cenote day trip. The other is a snorkeling trip with whale sharks, a seasonal, mostly summer event. These were really the only times we left the properties and they were well worth the excursions. Booked through Aviator they were 1/3 to 1/2 less price than when booked through the tour companies offered through the hotel.
-Do take the hotel's recommendation for the travel company for transportation to and from the airport. You are quite a distance from Cancun international airport and do you need air-conditioned, reliable transportation. We chose the private VIP option.
Read more
Date of stay: May 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Remy Philippe Cadiere Fischer, Director General at Mereva Tulum
Responded Jul 29, 2023
Dear Jennifer85016, Thank you for such an extensive and lovely review of your stay at Mereva Tulum, your opinion is important to us. We are sincerely happy that you have enjoyed thoroughly the hotel, installations and services as well as the attention of our team, everyone at Mereva strives to deliver great guest experiences and your comments are a great rewards to their efforts. We look forward to welcoming you again, hopefully in a near future. Kind regards
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel is right on the beach and in a nice quiet location with nice views. We stayed in one of the newly renovated rooms which was nice and relaxing. The shower had good water pressure and very hot water. The shore is indeed rocky but there are nice docks and hammocks with steps farther out where you can enter the water to swim. The water is very shallow, mid waist deep, so you can go out pretty far. Many people swam and kayaked. There are plenty of lounging areas with reclining chairs and umbrellas on the beach and by the pools which was a plus. The staff were hospitable except the front desk staff seemed apathetic which was surprising because front desk reception can set the tone for your stay. Cash tips are appreciated. Some recommendations to the hotel are to add luggage racks in the rooms and to include more Mexican cuisine in the dinner menu which is mainly westernized surf and turf type stuff. We enjoyed the Mexican breakfast items. Expect to pay tourist prices for meals here and all the hotel resorts. As mentioned in other reviews you need a car or taxi ($US 20 each way) to go downtown. We preferred to stay further away from the hustle and bustle of downtown and to stay at a private beach instead.
Read more
Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Remy Cadiere, Director General at Mereva Tulum
Responded Feb 29, 2020
Dear domokon, Thank you for taking the time to review you stay at Mereva Tulum, your opinion is important to us. We are delighted to hear that you have enjoyed the room, the facilities and the bay and its beach, Tankah Bay is a secluded treasure steps away from Tulum that still benefits from a great deal of peace and quiet. We apologize if the demeanor of our front desk team appeared to you as less hospitable than the rest of the team. We are a little surprised as we usually receive a much more positive feedback of this team however we have passed on your feedback to Israel, Hospitality Manager for him to look urgently into enhancing the level of service of the front desk department. Based on your and other customers feedback, we have already placed an order for luggage rack to be placed in every room. We are taking note of your comment regarding Mexican cuisine, we probably failed to explain that Mereva's restaurant aims at being more international cuisine focused, including pizza, comfort food and some more refined items while Tz'onot concept, the restaurant at Alea, our sister property located 2 minutes from the hotel, is all about Mexican Signature Cuisine giving our guests 2 different choices and themes for dining. Thank you once more for your feedback, it is such reviews that give us enough material to improve our services. We hope to have the opportunity of welcoming you again sometimes soon. Kind regards
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband I stayed at Mereva Hotel around mid-January to celebrate our anniversary. We loved our stay at Mereva Hotel. The hotel is beautiful, and the staff is wonderful and made our stay very special. Erik, Jose, Moises and others always welcomed us with a smile at the restaurant and always helped us with recommendations on what to do in the area. They were always wonderful. The front desk and room service staff were also always great. Every night they would come by and offer guests chocolates (thank you so much Laura). The hotel is very pretty and relaxing, which was what we truly needed. Some time to relax and rest. Our room had a beautiful view of the water and you could hear the sound of waves. It also had a hammock in the balcony, which I loved and spent a lot time in. The food at the restaurant is delicious. Breakfast is included and it was wonderful. It included toasted bread, jam, butter, unlimited coffee and juice, your choice of an appetizer and main plate. The breakfast is truly amazing. Everything we had at the restaurant was delicious. The hotel has free bikes, kayaks, life vests, and snorkeling gear available for use for their guests. There is also a cenote right across the street from the hotel. The cenote is beautiful. It is called Casa Cenote (a.k.a Cenote Manati). We visited the cenote for 120 Mexican pesos and had a great time swimming. We were able to borrow snorkeling gear at the hotel to visit the Cenote. This hotel is located about 10-15 minutes from downtown Tulum. We rented a car and it was very easy for us to move around and checkout the sites in Tulum. We truly enjoyed our stay at the Mereva Hotel and it was sad when it was time to say goodbye. We hope to be able to visit again one day. Hasta la proxima!
Read more
Date of stay: January 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RemyCF, Director General at Mereva Tulum
Responded Jan 25, 2020
Dear Christine2418, Thank you very much for taking the time to review your stay at Mereva so extensively, your opinion is important to us and in this case a delight to read. We will definitely make sure to deliver our compliments to the, so kindly, mentioned team members and departments. We are happy to hear that you have enjoyed the food at the hotel, we take pride in offering a breakfast included that complements the value of the room and we seek to promote a familiar ambiance in the hotel with a personalized service. The facilities are all though to allow our guests to disconnect and rest, it is great to hear that you have enjoyed them. We hope to have the pleasure of welcoming you again in a near future. Thank you Kind regards
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Where to begin.... i arrived to find the hotel locked and closed, it was late. After knocking a few times I had to walk to the neighboring hotel where i found a security guard passed out laying down on a couch, i had to wake him up. He was kind enough to help me out and wake up the front desk personnel at Mereva for me. Not a good start of my stay to be honest I already felt like I’ve been tricked the location is no where near Tulum which he said was another 15-20 kilometers. We proceeded with checking in and he commented that most of the guest that stay there felt the same and had issues with the dirt road and location. Once we walked into the room it just didn’t live up to what was advertised. The conditions of the room were subpar to say the least. The room was filthy, blood stains in the bathroom, black mold in the shower, ripped and stained towels, dirty fixtures, and more. The gentleman at the front desk said to help ourselves to the complimentary mini bar, it was late we were thirsty i grabbed a water my girlfriend grabbed a coconut water and her coconut water was rank. It was literally fermenting..
I promise I’m not a difficult guest i just want what i paid for. The pics in the advert were old pictures I’m guessing when they purchased the furniture. Everything is run down, beat up and not worth the money or rating. At best this is a 3 star hotel that needs to be deeply cleaned. I booked the room last week at $240 a night last night was $178 a night and now in the $160s.
I do not want to stay there another night. I want to cancel my stay and apply the money i paid for my vacation to another hotel in Tulum. I get once vacation a year and this is ruining my vacation. Please let’s get this handled ASAP i would greatly appreciate it.
I promise I’m not a difficult guest i just want what i paid for. The pics in the advert were old pictures I’m guessing when they purchased the furniture. Everything is run down, beat up and not worth the money or rating. At best this is a 3 star hotel that needs to be deeply cleaned. I booked the room last week at $240 a night last night was $178 a night and now in the $160s.
I do not want to stay there another night. I want to cancel my stay and apply the money i paid for my vacation to another hotel in Tulum. I get once vacation a year and this is ruining my vacation. Please let’s get this handled ASAP i would greatly appreciate it.
Read more
Review collected in partnership with this hotel
Date of stay: December 2019Trip type: Traveled as a couple
Room Tip: Horrible experience
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RemyCF, Director General at Mereva Tulum
Responded Jan 15, 2020
Dear pauldilongo, Let us first clarify, to corroborate the truthfulness of your review, that your stay was from the 9th to the 10th of December 2019, your stay was initially for 4 nights but you decided to leave after one night. The price comparison is for such not aplicable. At the time, the dirt road leading to the hotel was indeed in bad shape, it was fixed around the 15th of December as every year, after the rainy season. The morning of your departure, you talked to the hospitality manager Israel and mentioned to him that the hotel wasn't located where you expected, that your girlfriend wanted something else. You choice was to go to a much more luxurious hotel than ours located in the heart of the hotel zone. You insisted that all was fine and even mentioned first that you understood that your reservation was non refundable and that money wasn't an issue to you. This, while handing your business card stating your assistant director VIP Services position in a hotel in Bahamas. Later on, before your departure you did request a refund for your early departure which was denied again as early departures are non refundable, same as your reservation rate. In no moment did you mention any of the stated in your comment and as a matter of fact, none of it is true: - While our door is closed at night, it is not locked, it is enough to push it to open it. - In addition to a 24 hrs reception, we also count with a night guard. - Tulum is located at 7 km from the hotel, not 15 and our location is clearly indicated in the website where you reserved. - All towels and linen of the hotel were upgraded on the first week of December - Furniture was all upgraded last year (End of 2018), the last photo shoot was taken in November and uploaded on platforms that same month. - Cleaning is done seriously and other reviews can corroborate this. Your review is obviously the result of you not getting the refund you requested and we find it really shameful and unethical from a hotelier to manipulate a review in this direction. Best regards
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We paid $365 per night for one of the beachfront rooms that are on the second floor (I think they’re better than the first floor ones because you have your own private balcony and more privacy). The hotel is small and cute but much too expensive for where it’s located (far from more popular areas of TULUM) The ride over feels a bit sketchy and the area around the hotel is empty and feels desolate. Because of the Seaweed issue in Tulum the beach was basically unusable!! They have men throughout the day working hard at clearing the seaweed from the beach but there’s just too much to handle. You can’t go into the water unless you use the pier, and when you do there are many rocks so going without protection isn’t an option. The water is much too dusty to see anything and the waves are too strong to enjoy it. Luckily they have a small lake just a few feet away from the hotel that you can go to (for $3) and snorkel / swim or Scooba dive. I suggest going later in the day when it’s not so busy.
The food at the restaurant is nice but nothing to write home about, cocktails are definitely lacking in alcohol and you should request a double shot when ordering any drink. Front desk staff were incredibly sweet and helpful but restaurant staff was a bit pushy for tips and very slow with service.
Definitely rent a car if you’re going to stay here, and forget about drinking and driving because it’s too far from any decent bars / restaurants / clubs. WIFI works well all the way to the beach, speeds of about 15mbps down and 5mbps up.
In conclusion I would not recommend it for this price. A hotel like this (in this location) should be $150 a night, but because you can’t really use the beach I don’t see the point of coming here at all.
The food at the restaurant is nice but nothing to write home about, cocktails are definitely lacking in alcohol and you should request a double shot when ordering any drink. Front desk staff were incredibly sweet and helpful but restaurant staff was a bit pushy for tips and very slow with service.
Definitely rent a car if you’re going to stay here, and forget about drinking and driving because it’s too far from any decent bars / restaurants / clubs. WIFI works well all the way to the beach, speeds of about 15mbps down and 5mbps up.
In conclusion I would not recommend it for this price. A hotel like this (in this location) should be $150 a night, but because you can’t really use the beach I don’t see the point of coming here at all.
Read more
Date of stay: April 2022
Cleanliness
Service
Sleep Quality
Room Tip: Second floor rooms are more private
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Remy Philippe Cadiere Fischer, Director General at Mereva Tulum
Responded Apr 8, 2022
Dear yoerez, Thank you for taking the time to review your stay at Mereva Tulum, your opinion is important to us. We are sorry to learn that you did feel the experience was worth the value paid, we do understand that the seaweed situation, particularly the week that you were here was unpleasant and it is throue that it was too much to handle by the 6 persons we had working. We do have a pier that allows our guests to go into the water and supply water shoes to all our guests for protection against the rocky bay bottom. During the first week of april, we had south wiinds which bring seaweed, make the sea murky but you would understand that this is a natural phenomena which is isolated, not a daily thing, and certainly not something that can be attributed to an establishment. Tankah Bay is indeed a secluded bay, located 7 km from Tulum city center, it is a hotel for guests looking for relaxation and contact with nature while having at their disposal the latest technology. It is definitely not a party hotel, nor a place for people looking to party, however it is only a 15 minutes ride to Tulum. We are surprised that you relate location and value, but do not take in consideration the amenities and services supplied to our guests as we do include the following: - kayaks, paddle boards, snorkeling equipment, complimentary Yoga sesions twice a week, complimentary access to the gym, dedicated internet wifi conection with individual antenas per room (limited to 15mb to each guests but with 250 mbs total bandwith), IP TV in your room, streaming service, IP phones, complimentary minibar refilled daily, complimentary nespresso machine and capsules in your room, free 2 course breakfast that can be enjoyed in the restaurant or in the room. The location of the hotel is clearly stated on the agencies platforms, on our website, and Google, we are sorry you did not notice it before booking, we understand you were looking for a different experience involving alcohol, clubs which is different htan what we offer. Kind regards
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A man entered my room after I had showered and unpacked to demand I leave my room and follow him to another. The language barrier and the fact that I was traveling alone gave me no choice but to comply. In doing so I began to understand he wanted me to leave my deluxe oceanfront room and switch to a garden view. When I said nah he explained that my room was for “romance”. After a couple minutes of back and forth he became clear on the fact that the room I checked into was the room I was going to stay in. A couple days later a hurricane rolled in and we needed to leave the property. I was assured the remaining days in my stay would carry over. Today they refused to honor the reservation for the ocean front room I booked or issue a refund. I exchanged messages with someone on property and was befuddled by how rude and unapologetic the person was. After calling the third party I booked through a refund was negotiated. In addition to paying more than if I booked direct overall the value wasn’t there. The property was being renovated while I was there so the noise level was a bit much for a 25 room property. Also it’s pretty far away from much of Tulum in a road that is most often flooded because of its location. Taxi drivers refused to come pick me up or drop me off leaving me to walk a good distance. Obviously if you are a solo traveler avoid this property. I guess it’s understandable they cater to couples but disheartening when an establishment is so rude. Breakfast was delicious but you can get Huevos ranchero just about anywhere in Tulum.
Read more
Date of stay: October 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Remy Cadiere, Director General at Mereva Tulum
Responded Oct 6, 2021
Dear AuntieLaLa85, The first day you arrived having booked through an opaque OTA which gives the hotel the right to assign the room, the front desk agent mistakenly gave you a deluxe and clumsily tried to amend his mistake by changing you of room which you refused, knowing that you were beneficiating of a fantastic deal as you had paid 100 usd for the room. On october 6th, we had to evacuate all our guest due to the hurricane and were ready to compensate by giving you a new complimentary reservation for today as requested, however the mentionned OTA called us saying you were demanding to have a Deluxe room for today and tomorrow, paying again 100 usd. As we have no deluxe rooms available and as we know that you will refuse to stay in the room that corresponds to your reservation, we have told the OTA to refund you for the mentioned reservation and that we will do the same for the night of the hurricane, refund that is currently been processed. We wish you the best, you were treated respectfully throughout your stay and we regret that you have decided to shame our establishment through your review. Best regards
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
While the location is spectacular and the property is overall very nice, the staff is disorganized and they are seriously lacking in the area of customer service. We got a room with a plunge pool and neither the shower in the bathroom nor the plunge pool ever got above luck warm in temperature. We asked to have it fixed several times and nothing happened. The food at the hotel is average at best. If you are going to eat there best to stick either the morning and lunch shift and go out for dinner.
Read more
Review collected in partnership with this hotel
Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Remy Cadiere, Director General at Mereva Tulum
Responded Mar 28, 2020
Dear Jessica S, Thank you for taking the time to review your stay at Mereva Tulum, your opinion is important to us. We apologize for not meeting your expectations during your time with us, we have taken note of your feedback and have been working in enhancing our level of service and comfort. The hot water supply equipment has been fully renovated since your departure and we have coached our team into follow-up procedures to avoid repeating the service delivery you've experienced. Our Executive chef has been briefed of your opinion of the food offer and has also been working in enhancing the quality of the offer. We hope to have an opportunity to welcome you once more in a near future. Kind regards
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Highly recommend Mereva Tulum. The location was perfect for us. The entire staff was very friendly and helpful and accommodating. The grounds are kept immaculately clean with the beaches raked every morning.The rooms were comfortable and the beds and linens amazing. Our included breakfast was perfect!! The food overall was delicious. If you want to spend numerous days in town I would suggest having a rental car ... cabs can get expensive on a daily basis, however are readily available. We did hire a driver for the better part of a day to travel to some different locations. It was well worth the price and the hotel made all the arrangements. I will say though that it really isn't necessary to leave the property on a daily basis as kayaking, snorkeling and fishing are on the property and there are restaurant options within walking distance. I know we will return and highly recommend Mereva Tulum
Read more
Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
+1
My wife and I stayed at Mereva Hotel for 8 days and our experience is very positive. The hotel service is flawless. Our suit was in the ground floor whci had amazing view to Caribbean sea. We enjoyed being close to the sea. The hotel location is very close to many amusement parks and cenotes although its location is perfectly separated from the crowd. Kayaks, paddle boards, bikes, snorkeling masks, life jackets are available whenever you feel to use them. Our room cleaned up twice a day which was very pleasant arriving to our room after a long day.
Overall I am very pleased with our choice and I will definitely consider Mereva in our future trip to Tulum.
Overall I am very pleased with our choice and I will definitely consider Mereva in our future trip to Tulum.
Read more
Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Remy Cadiere, Director General at Mereva Tulum
Responded Mar 28, 2020
Dear soroushg490, Thank you for taking the time to review your stay at MEreva Tulum, your opinion is important to us. We are delighted to read that your stay was up to expectations and look forward to having the opportunity to welcome you once more in hopefully, a near future. THank you Kind regards
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Peaceful beach resort with a fantastic breakfast and lovely staff and comfy beds. Highly recommended
The hotel is charming and the staff were wonderful. Jonathan in reception and Francisco x2 in the restaurant and Jose and Jose Luis in the bar. We had a beach front room which is literally a few paces from the beautiful ocean. The sea is a bit rocky ( fine on a clear day but a bit perilous when the sea is churned up) but wonderful for snorkelling and the hotel provides free snorkelling gear and sea shoes and kayaks. We were there in late Jan / early Feb and it was so quiet we had the beach almost to ourselves and the beds and sun umbrellas were perfect. It’s in the North part of Tulum so not near the main town but we preferred it and we could get a taxi into the main town for around 600 pesos. The cenote opposite was wonderful too. I recommend getting the guide as he takes you through the mangroves and you get to see the resident crocodile Panchito. The beds are super comfy and they supply plastic- free shampoo and conditioner and soaps. The minibar with soft drinks / beer are all free and includes coconut milk and water. There is a small shop next door where you can buy snacks and mixers. The breakfast was included in our price and was exceptionally good with plenty of veggie/ vegan options. It serves until 11 am so we are late every day and skipped lunch. The dinner menu is mainly pizza and excellent salads and fish and is great for the odd night. Highly recommend Cetli ( a 15 min drive) for an authentic Mexican restaurant and the staff are happy to recommend other places. There is a lovely hotel Nevea which is only 5 mins walk which has a great bar and restaurant too. There are two pools that are nice but not heated so I preferred to swim in the sea. There is a massage area on the jetty over the sea. There is an excellent free coffee machine in the room and the bar are happy to give hot water if you want to make your own tea. The black out blinds are really great and the showers are hot. Personally I like thin pillows so if you like a thin pillow then maybe bring your own as the ones supplied are big and thick. Seriously other than that I had a perfect stay. Plenty of plug sockets inside and out. They played nice Mexican music most of the time. The English covers CD was a bit annoying as it was played on a loop but always at a respectable volume. Overall I couldn’t fault it. Clean and comfy and nice sized room and a gorgeous quiet setting. Ideal for exploring Tulum but away from the ultra busy centre.
Read more
Date of stay: February 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi,
The seaweed season has started and it is present on and off depending on the winds and currents.
We have allocated a dedicated team to clean the beach daily and prevent stagnation of the same
There is a covid testing center that is rapid which is right by the hotel, for my results in hours and the hotel has free kayaks to use for its guests which are very fun by the way
Summer K asked a question Apr 2021
Washington DC, District of Columbia38 contributions17 helpful votesHi,
No it is not all-inclusive, only breakfast and activities such as kayak, snorkel equipment, paddle board and bicycle are included in the room rate
Hello Climber33898083519,
Our resort does not have iguanas. There are not common in the part of the coast, you can usually find them in golf courses .
"We are there to relax and decompress so enjoy the ocean and views while waiting for you meals. Have conversations with your loved ones."Read full review
"May want to consider talking some Dramamine before the boat ride if you are prone to seasickness."Read full review
"Use lots of sunblock...Get to the Tulum ruins right at 8:00 to avoid the crowds and most of the vendors. ..Pay extra for the ocean view room"Read full review
…
PRICE RANGE
$200 - $320 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
blue sky yucatan peninsula, hotel blue sky
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulum
NUMBER OF ROOMS
25
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingMEREVA TULUM - Updated 2024 Prices & Hotel Reviews (Mexico)
Frequently Asked Questions about Mereva Tulum
Which popular attractions are close to Mereva Tulum?
Nearby attractions include Tulum Archaeological Site (4.4 miles), Mystika Immersive (4.5 miles), and Tulum Tower (4.6 miles).
What are some of the property amenities at Mereva Tulum?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Mereva Tulum?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mereva Tulum?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Mereva Tulum?
Conveniently located restaurants include Cervecería Tulum Brewery Restaurant, Oscar & Lalo, and Chaman Cuisine.
Are there opportunities to exercise at Mereva Tulum?
Yes, guests have access to a pool, a fitness center, and yoga classes during their stay.
Which languages are spoken by the staff at Mereva Tulum?
The staff speaks multiple languages, including English and Spanish.
Does Mereva Tulum have any great views?
Yes, guests often enjoy the ocean view available here.