Blue Sky Tulum
- Free WiFi
- Handicap Accessible
- Parking On Site
When you stay at Blue Sky Tulum in Tulum, you’ll be on the beach and convenient to LabnaHa Ecopark Adventures. This 4-star hotel is within the vicinity of Cenotes Sac Actun and Dos Ojos Cenote.
Make yourself at home in one of the 9 air-conditioned rooms featuring minibars and LED televisions. Rooms have private furnished balconies or patios. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Spa, Wellness & Premium Amenities
Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. This Mediterranean hotel also features complimentary wireless Internet access, concierge services, and wedding services.
Food & Drink
Enjoy a meal at a restaurant, or stay in and take advantage of the hotel’s room service (during limited hours). Quench your thirst with your favorite drink at a bar/lounge.
Business & Travel Amenities
Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
How to Get There
We spent 4 nights at this hotel, 2 out of 4 nights we did not have electricity and air conditioning for more than 12 hours. Electricity and Air Conditioning are basic amenities in 2019 in most of the countries in our beautiful world, needless to say we are beyond disappointed. Mind you, hotel room nightly rates were not cheap, so I cannot justify 2 nights without electricity as, "I got what I paid for". Management was impossible to find and talk to. Reception staff kept on referring us to the manger. For the two nights we did not have electricity, we were promised 50% credit by one of the receptionists. Credit was NEVER issued. Customer service does not exist at this place. Please understand that I am writing this negative review for management and reception staff only.
First, let me start off by saying that I really wanted to rate this review as a two-star but because of their friendly restaurant staff and the cleanness of our room, I opted for a three. We paid for one of the nicer rooms, facing the pool and the ocean, so the view was quite nice also. But for the price we paid, I expected more. So much more.
First, the beach cannot be used. The seaweed piles up in large piles and sits there smelly throughout the entire day. The hardworking (and friendly) staff that's designated for cleaning it up can only do so much.
Second, the front desk staff is usually absent and if you're looking for a quick answer, it may be 10 minutes before someone shows up.
Third, the electricity went out two consecutive nights in a row for more than 12 hours each night. That means, our wall mount air conditioner did not work for two consecutive nights and mornings. And while I grew up in Florida with humidity and heat, I have never been more hot and uncomfortable than in Tulum - without the A/C. We were unable to sleep! Not to mention, unable to navigate around the room without the light and/or use our personal electronics. Upon speaking to the front desk staff about the issue, they were barely (if any) apologetic. We didn't say much after the first night because, heck things happen, but after the second night we did. I also asked to speak to management, yet he was nowhere to be found. After we checked out, I've asked for management to get in touch with me about the above issue, yet I hadn't heard back until I reached out 3 or 4 times, requesting some sort of understanding, apology, and compensation for our two final nights. Fabiola from the front desk finally reached out, assuring us we'll get 50% of our last two nights credited, yet never followed through or issued a refund. I've e-mailed her and called multiple times.
Last, the hotel is close to the city center, which some may enjoy, but it is far away from everything else! All of the nice shops, cafes, hotels, cenotes are all far away. Had we known this, we would've paid for a hotel in that area and stayed there. The amount of money we spend on taxis is more than we have spent on anything else.
Overall, I'd come back to Tulum but I would not stay here.
My wife and I spent 5 days at Mereva Tulum and loved it. Very pleasant, accommodating staff. Our oceanfront room was great, only a few steps to the beach. Two very nice pools, quiet and peaceful. All of our meals were very good, nice breakfast included with the room. We did eat one dinner at Mereva’s sister hotel, Alea Tulum, and it was just ok. Other than a morning trip to the ruins we really did not leave. Also, there was a very nice cenote minutes away. We’re going definitely returning!
We enjoyed our stay at Mereva by Blue Sky very much! It is a shame that the beach is affected by the see weed! Despite that, the boardwalk is very pretty and picturesque. The masseuses at this hotel are great as well. The complimentary breakfast is good too. We were very impressed by the Nespresso machine in our room. The location of this hotel is also very convenient - about 20-30 mins from all the major attractions in the area like the Tulum ruins, Aktun Chen Cenote, etc. There is a small Cenote across the street from the hotel - Cenote Manatis. Nice emerald green Cenote! Perfect place for a nice dip after a long hot day at the ruins.
My wife and I stayed at Blue Sky Mereva for a week long vacation. Everything at the hotel (service, food, rooms) was excellent. It’s right on the beach and the hotel has plenty of lounge chairs to soak up the sun on. The staff truly bent over backwards to make the guests happy. We especially loved Erik from the restaurant who was incredibly fun to talk to and made us feel at home.
I would recommend renting a car if you plan on site seeing while staying there. It’s really far (in terms of walking distance) from the main highway and taxi fares will add up.