4.5
Very Good 1093 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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Exterior Hip Lounge Luxury Pool Tropical tree swimming pool property leisure Resort backyard Villa home hacienda cottage eco hotel porch plant

Overview

Location

With a stay at Be Tulum Beach & Spa Resort in Tulum, you’ll be on the beach and within the vicinity of Cenote Crystal and Tulum Mayan Ruins. This 4.5-star hotel is within the vicinity of Tulum National Park and Temple of the Frescoes.

Rooms

Make yourself at home in one of the 44 air-conditioned rooms featuring iPod docking stations. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and bathrobes. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Additional features at this hotel include complimentary wireless Internet access, wedding services, and tour/ticket assistance.

Food & Drink

Grab a bite at one of the hotel’s 3 restaurants, or stay in and take advantage of 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar. A complimentary full breakfast is served daily from 7:30 AM to 10:30 AM.

Business & Travel Amenities

Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

How to Get There

Be Tulum Beach & Spa Resort
Carretera Tulum-Boca Paila Km.10
Tulum, 77780 Mexico

Reviews

4.5 Very Good 1093 Reviews
amazing hotel
Reviewed 16 hours ago

We just came back from this hotel . I would recommand this hotel to anyone that is looking for a beautiful ,calm ,luxury hotel with superior service. We were there to elebrate our anniversery and when Mariana Lppez the concierge find out she upgreated us to a more beautiful room without us asking for a better room. Anything that we asked for was done and ready within few minutes. Mariana was truly great. All of the staff were great and specialy Miguel, Jiouanhy an d Maraia Garzal at front desk. Amazig beach , with wonderful service. foods just graet. I will recommanding to his hotel .

Magical and Special
Reviewed 3 weeks ago

Firstly, this property is unlike anything we have ever stayed at before. We were literally suspended in what felt like a treehouse! You can chose your specific room at their website - it exceeded our expectations! The property is gorgeous, with cascading pools, gorgeous plant-life, and intermittent incense in large bowls to deter bugs. Also, have I mentioned the rooms are architecturally stunning and are AIR CONDITIONED! We went in May, esta may fuego, and we felt immediate relief in our rooms as well as at the beach. The food is incredible, we ate everything. Perhaps the best part of our experience was the staff and spa. The front desk booked us an amazing excursion with a private cab last minute, our hostess. Norna, would genuinely greet us and seat us wherever we liked with recommendations and would give us little recommendations that would upgrade our stay. The wait-staff was incredible, we were served quickly and our food and drinks were amazing. The property was also located on the Southern end of the strip and offered free bikes to explore the entire strip - it was so easy! PLEASE go to the spa; the Mayan treatment was the best we ever received and we are connoiseurs of massage therapy. We already booked our return stay!

Not enjoyable
Reviewed 3 weeks ago

Having stayed several times at BeTulum we revisited because of the service, the location, the natural beauty, the rooms and above all the quality of the hotel. This time we were there for 3 nights.

We had booked 2 rooms and specifically had asked for 2 different categories but near each other.

This was confirmed when I booked directly with the hotel, but not on arrival. We were separated one into the next door area (sister hotel) while the other in BeTulum.

The staff rectified and moved rooms so we could be in nearer rooms. A few hours wasted while changing rooms.

The other room, magnificent, ocean facing, but the first night the air con wasn’t working. The heat and humidity made it really uncomfortable and the staff needed to strip the a/c back and rebuild it which would take a day or so. After a dialogue, with Samantha, a really excellent team member, great customer care skills, we were moved to another amazing room for the remainder of our stay. That night aircon worked, view great! Oh noooooo, the next night aircon decided to stop working in this room. Again unbearable. The service team came and declared that it would take potentially a long time (day plus) to fix. Daniel the manager apologised profusely and offered a discount and a complimentary massage. Thanks accepted but when you are on,y there for such a short break, compensation doesn’t make the problem go away.

Service remains amazing. The natural beauty is impacted by the tonnes of seaweed that washes up on the pristine white sand. Despite machinery working throughout the day the seaweed keeps getting washed up and it’s a never ending task for the workers. I fear that Tulum will never be the same as the water is now brown coloured.

Good, but.......
Reviewed 4 weeks ago

Tulum is currently undergoing a severe seaweed problem which is covering all of the coastlines including Be Tulum, I'm convinced it's a man made issue, there are various rumours floating around on how exactly this has come to be, Brazilian fertilizer overflow, Toxic SPF, rising sea temperatures, whatever it is, it needs sorting with immediate effect. The people in this city work too hard to have their livelihoods destroyed by this.

The hotel is beyond, great service, not stuffy, idyllic, relaxing and a world away, staff are GREAT, very friendly, attention to detail is beautiful, great food, great drinks, great vibes.

Beautiful, but not for us
Reviewed 4 weeks ago

Preface to this review: We had just stayed at Encantada Tulum which only has 8 rooms, and the service is so good you feel like you are the only customer there, so we came to Be Tulum very spoiled and not prepared for the "scene".

Pros: The property is beautiful, and no matter what type of room you stay in, you will be impressed by the design. I've never had a private plunge pool as part of my hotel room, and I have to say it's a very cool touch. The winding paths through the jungle to get to the beach make you feel like you're in another world, and there are enough attractions near the beach to keep you entertained every day: multiple restaurants, two infinity pools, live music, and a wide variety of beach loungers/beds.

Cons: As noted elsewhere, the service is pretty poor. Even though they seem to have nearly as many members of staff as guests at any given time, they seem to cluster together and only help you when you approach them directly. We faced some issues (in-room speaker was dead, and then a pipe burst above our room), and while they did eventually get ironed out, it took multiple visits (read: nagging) to the front desk on our part to make sure something was being done.

Other: We really did not love how many people here seemed like they wanted to be seen. This is obviously a personal preference, but the amount beach instagram stories and people obviously trying to get attention was a constant irritation to us. Maybe it's because we're no longer in our 20s, but we just wanted to chill out on the beach, not get the gram. I know a lot of people would actually find this a fun environment, so I can't call it a "con", but it was a big turn off for us.