4.5
Very Good 1103 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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Exterior Hip Lounge Luxury Pool Tropical tree swimming pool property leisure Resort backyard Villa home hacienda cottage eco hotel porch plant

Overview

Location

With a stay at Be Tulum Beach & Spa Resort in Tulum, you’ll be on the beach and within the vicinity of Cenote Crystal and Tulum Mayan Ruins. This 4.5-star hotel is within the vicinity of Tulum National Park and Temple of the Frescoes.

Rooms

Make yourself at home in one of the 44 air-conditioned rooms featuring iPod docking stations. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and bathrobes. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Additional features at this hotel include complimentary wireless Internet access, wedding services, and tour/ticket assistance.

Food & Drink

Grab a bite at one of the hotel’s 3 restaurants, or stay in and take advantage of 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar. A complimentary full breakfast is served daily from 7:30 AM to 10:30 AM.

Business & Travel Amenities

Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

How to Get There

Be Tulum Beach & Spa Resort
Carretera Tulum-Boca Paila Km.10
Tulum, 77780 Mexico

Reviews

The service staff is what makes this place amazing!
drc3rd

We had the pleasure of enjoying dinner on the beach at Be Tulum. First of all, the staff from the front desk to the groundskeeper, to the bartender, and finally to our server was absolutely the best we have ever experienced. Our server, Carlos Ramirez is the secret weapon at Be Tulum; he is so awesome that we actually went back the next day to eat again and specifically asked for him. Carlos knew the menu like he was the chef and made superb recommendations. We really enjoyed the tuna steak and the vegetable tacos. There was a lot of thought put into the seasonsings and it made the tastes explode in your mouth (in a good way). You absolutely must try the restaurant at Be Tulum and ask for Carlos!

Fantastic Service!
NicoleJen73

After reading several reviews just before our arrival, I wasn't expecting more than a pretty place with good food. I have no idea how anyone could feel the service was sub-par here. I travel a lot. I love personal attention, friendly staff and great service. Be Tulum delivered every single day.

Our coffee and breakfast was more efficient than most places I've stayed at. I never felt the food (or the precious coffee) took too long. In fact, it was the opposite. Drinks on the beach were served with a smile. We felt well taken care of without being hovered over. The front desk was on it anytime we asked for assistance or recommendations. House-keeping was thorough and chose times when we were out of the room to clean.

Tulum, over-all, is a pricier destination. So yes, you will spend money, but it's just like what you would spend in US.

Though our room did not have a water kettle for tea or coffee, when we called room service for hot water, it arrived very quickly. Don't hesitate to choose this hotel. I can't imagine staying anywhere else on the strip.

Phone was sollen from our private area. Keep all belongings with you at all times
B9779CApeterk

Hotel concept, design, location, rooms are extraordinary and certainly worth the money spent (we stayed in villa 402). But. Do not expect service, Be Tulum is more like super exclusive Bed and Breakfast type of hotel. Think they feel strong monopoly position in premium segment and are not inclined to deliver premium service, why would they, people still come because premium is in scarcity here.
Lots of little things we did not like on the service side that irritate: there was no EU adapter at reception (taken by other hotel guests) so they got one for us and wanted to charge 25 USD; recommended restaurants in Tulum which were super retail type of central location restaurants (did not match our request of the restaurant type); did not know what is happening in town in terms of recreational program/events -had to squeeze info by making them look it up in the internet; were not listening what we want from excursions/not very aware re excursions - said we cannot go to national park alone (Punta Allen as one of destinations there) and need guide to escort us there – offered private tour, of course. Well, that is not true, guide is not obligatory to go to the park; sauna - first they say its free for 1 hour, then at the SPA reception they say we cannot use it unless we book a massage, then at hotel reception they say it is possible only during certain time slots.

No major defaults, but fails come one after another and overall impression is that personnel is not informed, is too relaxed and is in nirvana mode together with the guests (I wish !).

Sadly, my cell phone was stolen, left it outside the room next to our private swimming pool in our private area before going to bed and in the morning it was bye bye....should have warned that this happens here. Instead, upon check-in we were told that everything we leave at the hotel territory will be collected and returned. Someone from reception followed with comments later that all staff was checked and no phone was found- as if I care about the process.

Overall conclusion: probably worth visiting for a short stay, just anchor yourself towards absence of service (for that price tag), keep your stuff inside the room.