4.5
Very Good 1044 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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Exterior Hip Lounge Luxury Pool Tropical tree swimming pool property leisure Resort backyard Villa home hacienda cottage eco hotel porch plant

Overview

Location

With a stay at Be Tulum Beach & Spa Resort in Tulum, you’ll be on the beach and within the vicinity of Cenote Crystal and Tulum Mayan Ruins. This 4.5-star hotel is within the vicinity of Tulum National Park and Temple of the Frescoes.

Rooms

Make yourself at home in one of the 44 air-conditioned rooms featuring iPod docking stations. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and bathrobes. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Additional features at this hotel include complimentary wireless Internet access, wedding services, and tour/ticket assistance.

Food & Drink

Grab a bite at one of the hotel’s 3 restaurants, or stay in and take advantage of 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar. A complimentary full breakfast is served daily from 7:30 AM to 10:30 AM.

Business & Travel Amenities

Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

How to Get There

Be Tulum Beach & Spa Resort
Carretera Tulum-Boca Paila Km.10
Tulum, 77780 Mexico

Reviews

4.5 Very Good 1044 Reviews
The most perfect hotel, could not recommend more
Reviewed 2 weeks ago

The most dreamy and perfect hotel you could ask for. In summary, service was impeccable, food was delicious and all the rooms are gorgeous. The tour they organised to Chichen Itza with Bushmans I couldn’t recommend more. You have to do it!!
After reading some of the reviews about bad service from trip advisor, I was slightly apprehensive about coming. From some of the reviews below, we seemed to be staying in a different hotel. The front of house staff could not have been more helpful and friendly and the restaurant staff by the beach were faultless.
The whole atmosphere of the hotel I feel in love with. Everything was decorated so well.
We ate lunch by the restaurant on the beach every day, and every plate I ordered was delicious. Breakfast was also amazing, there was healthy choices, Mexican choices and then more hearty breakfast like avocado on toast and eggs Benedicts. We also had dinner here a few nights which was amazing!
They use a company called Bushman photography and they do loads of tours. We did one of them, and it really was a special trip.
Top tip: If Be Tulum is too expensive, their sister hotel Nomade is next door and half the price and (obviously not as nice) is really cute.
Only two complaints are firstly that their yaan wellness spa are so unfriendly and their massages are so so expensive. Massages on the beach (about a 5 min walk away) are better and 1/5 of the price. Secondly, their posh restaurant. It’s so expensive and not worth it, so many other better restaurants that are cheaper (Hartwood, Gitano etc)

Very good but overrated price
Reviewed 2 weeks ago

Don’t get me wrong this is a beautiful hotel and great location, but agree with other travelers, it’s overrated and there are a lot of good hotels too.

When I first got they gave me a noisy room in almost the street then I had to ask for an upgrade and then was much better.

The food and service are very good!

Completely overrated. NOT a five-star property, and it's mostly due to the front of the house.
Reviewed 1 month ago

We were coming to Tulum for a wedding and booked four nights at Be Tulum. We later decided to extend our stay at the beginning so that we could see Chichen Itza and the cenotes, but Be Tulum had no room and we checked into a different property for two nights.

We arrived at Be Tulum fresh from an excursion to Chichen Itza and wearing bathing suits and t-shirts. The receptionist's first question, asked in a condescending tone, was, "Did you go straight from the airport to the jungle?" We explained that we'd been there for two days. There was no one to assist us with our luggage.

Our bags didn't arrive in our room for over an hour, despite calling the front desk twice to ask where they were.

Upon arriving home one evening, hungry, from a party, my husband asked at the desk to have a bottle of wine and an order of french fries delivered to our room. The response was, "Call Room Service." We went back to our room and did, but no one answered. We tried calling the front desk, which was continuously busy. I had to walk back to the front desk (which required getting dressed again) and demand they send the wine and food, at which point, the five people behind the desk seemed intensely interested in my anger and overly but not sincerely apologetic.

My next interaction with them came when we asked to arrange spa treatments. We were told to walk across the street and ask at the spa. Later on, I needed a bandaid. The man behind the desk assured me, "No problem," but when I retuned to get one, another employee said, "Oh, no. We don't keep bandaids at the hotel." When I asked what hotel doesn't have a First Aid kit, I was met with a wan smile.

Our experience with room service was also inconsistent. After specifically asking for warm milk and hot sauce with breakfast, neither arrived. This happened more than once. When clearing a tray from our room, a wine glass smashed on our deck, and it was left there until we pointed it out to someone.

Dining at the beach was pleasant, but the service was obnoxiously rushed. We had barely started our appetizers when our entrees were deposited in front of us. Likewise, plates were cleared before we were finished. The waiters also continuously pushed Mexican wines, although none were available to taste, only by the bottle. White wine and rose, meanwhile, when ordered, required at least half an hour of chilling down.

On our last night, I wanted to wake up early the following day to see the Tulum ruins. I needed to pack in order to do it, but when I tried to retrieve my wallet and passport from the safe, it started making a loud beeping noise and would not open. When I was finally able to summon someone to help, they stopped the beeping but said the master key for the safe was unavailable until morning, and I therefore missed out on seeing the ruins because I needed to be sure my passport was retrieved from the safe.

Upon check-out, my husband asked the front desk to print out our boarding passes, as his phone was broken. He was told to email the concierge to request this, but when he called to check with the concierge, he was told that there was no such email address at the property.

The locals on staff were absolutely lovely, attentive and deserve an A+. As for the rest of the staff, many of whom were Argentinean, they deserve a solid F. This was not an issue of a language barrier, either, as I speak Spanish, My impression was that the front of the house was manned by snotty Upper Class Juniors from Recoleta in Buenos Aires and the Lomas in Mexico City.

As for design, our room was elegant but far too dark. The light switches were impossible to figure out, and there was a strange use of space; much of it was wasted. There were no hooks in the bathroom for bathrobes (which were frayed) or clothing. The bath products were heavily scented (a pet peeve). There was insufficient lighting on the paths, and the foot bath at the entrance to our room almost broke my ankle more than once. More alarming, there was a distinct odor of mold or mildew in our room.

Perhaps worst of all, when paying the exorbitant prices they charge (at least $700 per night, up to several thousand), everything was a la carte.

I would recommend this property to no one, and for the record, I am a travel writer by profession and am well acquainted with what a 5-star resort should (and shouldn't) do. I was there with a large contingent of friends for the wedding, as well, and many of them reported similar experiences. This place is completely overrated and not at all worth the money.

Disapointing very noisy not worth the money
Reviewed 1 month ago

Junior Suite #19 was super noisy from the restaurant nearby starting its supermarket style music at 7.30AM.
No way to escape this audio diarhea till 11.00pm.
So fo not expect to sleep between 7.30am till 11.00pm.
Junior suite accoustic protection is non existant. Its like the window are open.

For thd resr beach and location is worth the visit.

Boho Magic
Reviewed 1 month ago

Be Tulum is amazing! The staff was fantastic - we had to leave early for a family emergency and they made us sandwiches and fresh fruit with bottled waters since we had to miss breakfast. I can't wait to go back!