4.5
Very Good 1110 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Bar
  •  Free WiFi
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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Exterior Hip Lounge Luxury Pool Tropical tree swimming pool property leisure Resort backyard Villa home hacienda cottage eco hotel porch plant

Overview

Location

With a stay at Be Tulum Beach & Spa Resort in Tulum, you’ll be on the beach and within the vicinity of Cenote Crystal and Tulum Mayan Ruins. This 4.5-star hotel is within the vicinity of Tulum National Park and Temple of the Frescoes.

Rooms

Make yourself at home in one of the 44 air-conditioned rooms featuring iPod docking stations. Complimentary wireless Internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and bathrobes. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Additional features at this hotel include complimentary wireless Internet access, wedding services, and tour/ticket assistance.

Food & Drink

Grab a bite at one of the hotel’s 3 restaurants, or stay in and take advantage of 24-hour room service. Relax with your favorite drink at a bar/lounge or a poolside bar. A complimentary full breakfast is served daily from 7:30 AM to 10:30 AM.

Business & Travel Amenities

Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

How to Get There

Be Tulum Beach & Spa Resort
Carretera Tulum-Boca Paila Km.10
Tulum, 77780 Mexico

Reviews

Lunchtime drop in
AndrewNicolls

So we tried to go for lunch on Sunday and we gave up as the attitude is ridiculous. I have been lots as I live in Tulum but this was silly when occupancies so low . We asked if we could park and they said only for guests, the car park was half empty. When I went to the front desk the girls were sweet if vacant and the front desk manager rather grandly said on this occasion they would let us park and eat despite not staying. We went elsewhere as I do not want to deal with attitude like this.

GREAT!!!!
wesmoore

Absolutely one of the best hotels and experiences i have ever had, this place is amazing, the rooms are wonderful, the food great, the beach and pool and whole atmosphere unbelievable, the people are the best, great customer service top notch.. can’t wait to go back

Nice hotel and great service
MJSToronto2015

This review is based on a hotel that charges over US$ 1,000 per night. So, some of the minor issues that may be acceptable at other places should not happen here.

The check-in process was smooth and our room was ready within a few minutes. The front desk even offered a complimentary welcome drink. They will expect to run your credit card for US$250/day incidentals deposit. At the end of the stay the actual amount is charged.
Remember that all charges are actually made in Mexican pesos, so the amount in dollars that the credit card will charge can vary by up to 5% from the rough estimate at the hotel.

The room we reserved was very nice, with a main floor that covered a living area, an extra mattress at ground level for relaxing and a big bathroom/closet area. The size was more than adequate for our needs. There are heavy curtains all around to keep the light out, as most walls are actually glass. The top floor (accessible by a stair outside the room) has a private pool with jets, couches, lots of green and a net to relax if you are not afraid of heights!

The hotel is “green”, meaning that they strive to keep a low carbon footprint and use natural insect repellents and the such. It is somehow defeated by the fact that Tulum does not have a power grid, so there are diesel generators running 24/7. The room service was good, everything worked and was clean and well maintained.

The front desk service is also good, with a “concierge” being assigned to each room. This person will take care of any needs, reservations and the like. Our stay included a “wet-spa” pass, which we enjoyed with steam rooms, sauna, pools and hot/cold showers.

Breakfast is included, with a good selection of hot and cold plates, juice, coffee and fruits. It can be had in the room or by the beach, enjoying the view and the fresh air. I still don’t understand why they would look cheap by charging extra for a second cup of espresso.

It is not their fault, but the beach was covered with sea weed (Sargassum) during our stay. On one of the days we could see three guys trying to pick it up and wheel-barrow it away, a loosing battle. At this price range we would have expected some heavy machinery to take care of it every night, so at least there would have been a fresh start in the morning. The hotel next door seemed to do that and their beach looked a lot better. We could not use the beach or sea, as the amount of sea weed made it unbearable.

The pools are just a couple of stretches of water that, under other circumstances, would look like decorative fountains. It was the only option available to mitigate the heat. The lounge chairs on the beach were comfortable and clean. There seemed to be enough, so at any time of the day we could go down and find a spot.

The restaurant at the front of the hotel (Ocumare) was good, with great food at reasonable prices. The only objection was that any bottle of wine, nothing too fancy, started at US$ 100+. Still, worth trying.

Bear in mind that everything is extra: from water on the beach (U$10) to food and drinks. A bottle of water, some guacamole and a little salad will be around U$40 when delivered by friendly waiter.

Overall a nice place, well maintained and good service. Given the cost/benefit would we go back? I doubt so.