4.0
Very Good 13130 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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property Suite Resort Bedroom flat bright

Overview

Location

Located in Puerto Morelos, Ocean Coral & Turquesa – All Inclusive is by the sea and close to Crococun Zoo and Ojo de Agua Beach. This 4-star resort is within close proximity of Puerto Morelos Reef and Puerto Morelos Town Square.

Rooms

Make yourself at home in one of the 591 air-conditioned rooms featuring minibars and LCD televisions. Rooms have private furnished balconies. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Bathrooms have shower/tub combinations and hair dryers.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 4 outdoor swimming pools, you can spend some time at the private beach. This resort also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). If you’d like to spend the day shopping, you can hop on the shuttle (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort’s dining establishments, which include 9 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Relax with a refreshing drink from a poolside bar or one of the 5 bars/lounges.

Business & Travel Amenities

Featured amenities include a business center, express check-in, and express check-out. Event facilities at this resort consist of a conference center and meeting rooms. Free self parking is available onsite.

How to Get There

Ocean Coral & Turquesa – All Inclusive
Super manzana 12, Lote 1-05
Puerto Morelos, 77580 Mexico

Reviews

4.0 Very Good 13130 Reviews
Great vacation
Reviewed 2 hours ago

We recently visited this resort for a quick getaway and to attend the wedding of a family friend. The resort is fairly clean and we were given a room with a King size bed, that we requested, so we were happy with our room. The walls seemed to be kind of thin in the rooms though and we could hear people talking in the hall outside our room. Also, the couple above us got really drunk one night and ended up in a big fight that everyone in our block could hear. That was not pleasant to say the least.

The food at the restaurants and buffet was tasty. The service at the Terrazio Italian restaurant was a bit slow but otherwise, we had great food experiences. The food was plentiful and there is plenty to eat for any diet... vegetarian, gluten-free, etc. We loved the Mexican restaurant. The servers in the restaurants were always friendly and efficient.

There is hotel staff in the lobby that are trying to sell some kind of time share and they were annoying. We avoided them all week and were lucky that we didn't have to deal with them but others were cornered. I realize they're just trying to do a job but they were super annoying. The hotel could do without these sales people for sure.

The entertainment was pretty good. The staff was very friendly and danced their hearts out for the evening shows. The Lion King was our fave and Grease was also really fun. They did a good job at the pool side getting people involved in the sports/games. The life guards were great at supplying towels and bandages when required. Thumbs up. Some people were looking for nightly dancing, like a disco, and there isn't anything like that here. We turn in around 11 every night because we want to get up early to enjoy the day, so the lack of night life wasn't an issue for us.

Our hotel advisor was very good and was helpful in letting us know how to get around to see the sights and do some shopping.

The one downer about the resort that we came across is, there was smoking everywhere. Most resorts that we stay at have designated smoking areas but not this resort. People were smoking pool side, outside the restaurants, walking around, on the beach and even smoking hookahs in the lobby. It was not pleasant sucking in this second hand smoke and I'm now stuck with my allergies acting up. If you're a non-smoker and/or have allergies, I'd say stay away from this resort. There are others out there with smoking areas.

Otherwise we had a great vacation and enjoyed the wedding and our stay. Very relaxing.

Worst all-inclusive experience I've ever had
Reviewed 3 hours ago

Quick points on why I gave one star:
- Terrible service: phones never answered, no acknowledgement at desks, hostesses rude and inconsistent
- Privilege upgrade does nothing
- Constantly being up sold to premium services, photos, etc.
- Gluten free food isn't actually gluten free
- Lack of activities for young adults (trying to pay? sorry, this place shuts down at 11 p.m.)
- Ridiculous reservation system: I have never had so much trouble trying to eat at an all inclusive
- Never any pool chairs

From the moment we booked this place we had problems.

Beginning three months before our stay, we emailed them four times. We didn't receive a response, and we should have taken that as a hint for the level of service we would receive. This meant we couldn't verify gluten free options for a celiac in our group, and we couldn't arrange to use the free shuttle—we booked a separate service on our own for a few hundred dollars instead.

We arrived at about 1 p.m. We knew we wouldn't be able to check in, but as Privilege guests, we didn't expect to wait 40 minutes to be told our room wasn't ready and to come back at 3 p.m. — not a problem, we'll come back. We went to the Privilege lounge and waited it out and returned at around 3:30 p.m., only to wait 45 minutes again. There was a lady standing around with a clipboard doing absolutely nothing and greeting no one. The line was completely self-managed by guests, which meant no one was actually in a line. The desk would just call out to whoever was closest.

After we got to our room, finally, we made an attempt to make dinner reservations. That's apparently something only Privilege guests can do. After being hung up on with standard guest services and calling back without an answer for about 15 minutes. I tried the front desk number. It rang busy (it never stopped being busy the entire stay). After that, I spent 20 minutes with the Privilege services line just ringing. No one ever answered, and again, no one EVER answered this line during our stay.

We eventually figured out that the Privilege line connected to the Privilege lounge, which very rarely had someone sitting at the desks. We would be having cocktails and the phone would be ringing off the hook, either ignored or because no one was at the desk.

So continuing on with our attempt to make reservations, we went to the restaurant to make them. The restaurants all say they don't take reservations, but they all ask you for one when you show up. We eventually learned we had to go to the Privilege lounge to make reservations, and then we were told they only take reservations in the mornings. So we ate dinner at 9:30 after traveling all day.

This was a great start to a seven day stay.

Continuing on with the food issues, we had a celiac in our group, and let me tell you that eating salad and pineapple for a week straight will drive people to a breakdown... on vacation. This property would label items as gluten free and then clearly contaminate them. Making gluten free omelets on the same surface they're heating English muffins for eggs benedict. Toasting gluten free bread on the same surface that normal buns are toasted on. Not using oil instead of soy sauce, etc. We took a Nima tester and found gluten in absolutely ridiculous places like steak. One desert was made specifically for us and labeled as gluten free. It had cake crumbs on the bottom of it. All of those are EASY to fix with proper training and care, but instead, some of the people in our group went hungry, sad and angry for days. It would be better to just say they don't offer anything than to make a show out of how (un)friendly they are about dietary restrictions.

We eventually figured out we could order premium tier liquor. We just asked one day and they said yes. That greatly improved the quality of our drinks. Instead of drinking 15 rum and cokes to feel a buzz, you needed two.

The Privilege areas aren't actually privileged. Every day we would see people without Privilege bands at the special pool and beach. Nothing was ever done about it.

I will say that the pools are pretty nice. They're spacious, and they're clean. However, there were NEVER any pool chairs. We were there for a week. The practice of getting up at 7 a.m. to put a towel out is in full force here. Nothing was ever done about this either.

Beach service was seldom. We would see a server (the same guy for the entire Privilege beach) every 45 minutes. He would come, ask for our drink order and be back in 45 minutes with subpar drinks. 45 minutes later he would be back to take our empties and ask if we wanted more. 45 minutes later he would show up with drinks, and so on.

We had to ask for more toilet paper in our room, as it wasn't replaced when we ran out. During the entire stay, housekeeping also never replaced the body wash. We made it clear we were out, and that didn't matter. The Privilege towels you receive with your room on the first day are the only ones you'll ever get. Cherish them, because after you leave them on the floor thinking you'll get clean ones, you won't.

We had four rooms total — four couples. One of the beds broke in one room, and no one showed up to fix it for 36 hours... we fixed it ourselves.

H10 needs a lesson in hospitality. We worked more on this vacation than we would have at home... just to get attention from wait staff and housekeeping. We're sorely disappointed by this property, and we won't be back. If this property is any indication of how other H10 properties run, I would stay away from them, too.

Ocean Coral & Turquesa
Reviewed 5 hours ago

What a beautiful resort. Everyone was so friendly and the resort was very clean. We were treated with complete respect and kindness by all the staff. We had so much fun with Chef Marco and Jaime at the Sensai Restaurant. The sand is so beautiful and it is taken care of everyday. If you have kids they just opened up a fun area for kids. We would love to go back there again.

!!
Reviewed 17 hours ago

My family and a couple of my friends recently just visited this hotel. I have to say I’m very impressed, the rooms were quite sizeable, there was an enormous amount of daily food option in the buffets and on site resturaunts. I do have to say though the entertainment team they have there is one of the best I’ve experienced, Andy, Christian and Alejandro made our stay even better, we all left with three new friends and I would like to thank them for making our trip one of the best!!

Very disappointed
Reviewed 19 hours ago

We went to this resort for a much needed sun and fun quickie vacation. From the moment we arrived at the resort all they did was sell me upgrade room. Upgrade your plan to the better part of the resort. It was all about money. Then I was turned over to a woman that started her sales pitch hard for their time share. She was so rude. I had a bad taste in my mouth within an hour of arriving. The only good thing I can say is I liked the room. The food in every restaurant was not good. At all. We ordered room service for breakfast and the all inclusive resort charged me. The drinks at the bar tasted weird. The beach was very rocky and not nice at all. The staff was so rude when we checked out. I would never go back there ever and I would stay in Cancun or somewhere where the beach is the gorgeous green blue that you want. This resort was the worst