4.5
Very Good 9345 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
sky water Beach Nature Coast Sea shore Resort cape panorama walkway

Overview

Location

Located in Puerto Morelos, Now Sapphire Riviera Cancun All Inclusive is on the waterfront and close to Crococun Zoo and Ojo de Agua Beach. This 4-star resort is within close proximity of Puerto Morelos Reef and Puerto Morelos Town Square.

Rooms

Make yourself at home in one of the 496 air-conditioned rooms featuring iPod docking stations and free minibar items. Rooms have private balconies or patios. 32-inch LCD televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms have complimentary toiletries and bidets.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional features at this Colonial resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort’s dining establishments, which include 7 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. When you are in need of a refreshing drink, visit a swim-up bar or one of 5 bars/lounges, or 2 poolside bars.

Business & Travel Amenities

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Puerto Morelos? This resort has 8295 square feet (771 square meters) of space consisting of conference space and a meeting room. Free valet parking is available onsite.

How to Get There

Now Sapphire Riviera Cancun All Inclusive
Super Manzana 11, Manzana 9, Lote 10
Puerto Morelos, 77580 Mexico

Reviews

4.5 Very Good 9345 Reviews
Good All Inclusive
Reviewed 19 hours ago

Now Sapphire Rivera Cancun All Inclusive

Me and my girlfriend stayed at Now Sapphire Rivera Cancun (all inclusive) in Puerto Morelos, Cancún, for 1 night on March/2019.

The hotel is generally very good and has great facilities with many restaurants and nice pools.
The pool area is wonderful and the atmosphere felt very relaxing and fun. But they overbook the place and don't provide enough pool-beds; we were there at 8:00am and all the beds were taken or saved already.

The people working in the hotel gives you a great service, except of the beach bar and waiters in the pool area; they take 1 hour to deliver your drink, and if you go to order directly in the beach-bar they get angry and tell you that you should wait for your waiter instead 🤷🏼‍♀
One thing that the hotel is missing is a jacuzzi with hot water which would improve my impression of the hotel.

The beach area is average and nothing special. If you really like white sand beaches and transparent water you should choose another option in Zona Hotelera instead.

One nice detail we loved was the chess table under shade, which we enjoyed a lot. Very good idea to have chess table in an all inclusive.

My girlfriend had to wait for 30 minutes standing in a line in order to book the Japanese tepanyaki restaurant, which pissed her off a lot. She was almost exploding with anger when she returned without an appointment after all the waiting. That experience didn’t feel like a 4 star all inclusive hotel. Here you really need to step up your game and increase the service level.

One thing we liked was the Elvis Presley show in the night. It was fantastic!!!

Generally a good all inclusive but you cannot campare it to Secrets The Vine or other more luxurious alternatives.

Welcome Home
Reviewed 19 hours ago

As soon as you arrive, your bags are taken by the bellboys and you are offered a nice, cool, facecloth to wipe your face. You are then directed to the front desk where you check in and are given a blue-coloured (sapphire) drink and they tell you, "Welcome Home."

At this point you will be taken to your room, but if you've arrive early in the morning, you room will not likely be ready quite yet (as was in my case this time - we arrived to the resort at 9am) so if you like you can use one of their hospitality rooms to change clothing and then proceed about your day. Our room was ready by noon, even though check-in is not until 3pm.

The rooms themselves are lovely. I find the beds and the pillows comfortable. There is a little sitting area with a couch and coffee table, and all rooms as far as I know have some sort of balcony. If you get a tropical view, you will most likely be looking into some palm trees, or if you get an ocean-view, of course you will be looking at the ocean. Air conditioning works well. At first when I got there this time I was thinking the rooms were a little humid, but it wasn't until I checked the thermostat a little closer and found it wasn't actually set on air-con, just the fan. Rooms are very clean. You get housekeeping in the morning/early afternoon and a turndown service sometime after 5pm. We get an oceanview room and one of my favourite parts is the jetted tub. I fill it with bubble bath and sip on some champagne or a coronita before I get ready for dinner.

The beaches are clean and well-kept. The sand is lovely - smooth and white. The water is that Carribbean blue/turquoise. The only issue that seems to pop up is there seems to be a large buildup of seaweed every time we are there. Resort staff work tirelessly to scoop it up into wheelbarrows and haul it somewhere to the edge of the resort. This particular visit, though, there was a lot on our first day or two, but by the end of the 10 day trip it was much contained. Could have something with the barriers it looks like they have put in place since the last time I was there. I am assuming they were just put in recently as they did bring more of the tubing out and were working on it one day while we were there. The ocean is still swimmable and people still do spend lots of time out there as it is lovely and you can be served drinks by staff until 5pm.

I prefer to spend my days at the pool. Here, the entertainment staff keeps you busy with options to participate in Zumba, water aerobics, volleyball or basketball in the pool, or water polo. Don't forget the crazy game every day at 3pm where the team gathers folks to compete in games such as relays, musical chairs, name that tune, pushup competition, throw the frisbee through the target, etc.

If you are lounging by the pool you are served drinks as you sit, my favourite servers at the pool this year were Jose and Allan. They introduced themselves to us and had smiles all day long and they were quick to bring us what we asked for.

I spent a lot of time at the splash bar with Francisco, Pedro, Wilberth, Jesus, and Refugio. Oh, the fun we had! We had them making us all kinds of good shots and drinks (my go-to drink became the blackberry daiquiri). Sometimes I would turn around and my almost empty drink was replaced with a new one without me asking. They are very efficient, super entertaining and very friendly. I really think they made my vacation this year.

After the crazy game my travel partner and I would usually leave the pool area and head down to the Sand Bar at the beach where we would be served by bartenders Antonio and Cesar. It is lovely to sit on the swings and feel the breeze off the ocean on your hot skin, while sipping on a well-made cocktail of your choice. This is also where we would have our daily shot of tequila (vitamin T, as I like to call it).

After that, we return to the room to shower for dinner. Now Sapphire has 5 places you can choose to eat for dinner. I love it because you do not have to make reservations for anything (except if you wish to do the hibachi, then you need to have reservations), unlike other resorts where you have to get up early and wait in line and try to pick 3 places and nights where you want to eat there. Here, you can do what you want, when you want (you may have to wait a little while, but they give you a buzzer which you can take with you to the lobby bar so you can visit and have cocktails or watch the show as you wait).

The food is wonderful. I love sushi from the Lemongrass, lobster bisque from Paramour, mushroom soup from Cibu, and the chowder from Bluewater grill. The rest of the food is great, too. Normally I'm not a soup person, but for some reason I always choose their soup as part of my meal at this resort. The buffet has different themes each night too. One night will be Italian, Asian, or Mexican, etc. They also have a small kids selection with things that kids like to eat like grilled cheese, chicken fingers, or pasta. Lots to choose from. You won't go hungry.

Another thing I enjoyed is that when you walk up to request a table and often again when you place your order, they ask you if you have any food allergies.

After dinner you are free to enjoy the show. They have a different one every night in the theatre. They also have live music before and after in the lobby most nights. I like the way this is done as everything is centred around the open-air (covered) lobby. It's a central hub where you can easily find and meet people and nothing is too far away. I usually perch myself at the end of the bar and watch Carlos, Maurice, and Roberto mix drinks with effortless efficiency.

After all is said and done, I usually see Carmen in the Coco Cafe for something sweet or a late night snack. Oh goodness she is a darling. I always look forward to seeing her when I come back.

Things to improve upon. This list is quite petty and short:
1. I really missed having smoked salmon at the breakfast buffet. I looked forward to having it for a month prior to visiting as we don't get good smoked salmon where I live. I went to the buffet multiple times and was disappointed it was unavailable. However, I still found plenty of good things to eat so I did not go without.
2. That is all.

I really enjoy this place. It's not too big, not too small. It's just right. Everyone is well trained and they really do try to provide you with the best experience. I spoke to multiple people this year who have visited before, and they feel the same that I do. If you have that many people returning, you have to be doing something right.

Thank you to everyone at the Resort for making this yet another unforgettable experience!!!

For more photos and videos, questions/comments/concerns, please find me: Facebook @poutineandpinotnoir
Instagram @poutineandpinotnoir
Twitter: @Poutine_PN

This Sapphire sparkles brilliantly
Reviewed 21 hours ago

This is a well run, efficient resort, that has an energetic and attentive staff. Food is good quality and tasty. It is also fun and relaxed and the entertainment constant.
Suggestions:
if you can afford it, get the preferred package overlooking the beach. At breakfast at ‘Market’ ask for the MARDO & LUIS section and this dynamic duo will begin your day with energetic, fun attentiveness. Forget mosquito spray as I never saw any. Walk about at night; this is an very safe environment. TIPS ARE NOT NEEDED! But, if you can afford it, and anyone going here can, tip generously as the unfailingly friendly, hard working staff of locals from Cancun will appreciate it. (the wages in Quintana Roo are atrocious) Learn but a few, very basic words and numbers in Spanish; it’s easy and fun & both you and they get a kick out of your efforts. There are always picayune points to vent but few here. Your money and time are well spent here.

Annual Winter Getaway
Reviewed 1 day ago

Been to 6 different All inclusive in Mexico,all were great;buildings and grounds,activities,shows ,food,drinks,beach,pool staff,cleanliness,convenience,safety,etc.Loved them all,but Now Sapphire was my favorite.Staff is amazing,beach and pool service is best I’ve seen,Especially Lemmy,price is right.One last thing,if you can afford a winter vacation to the Caribbean,tip these people,ALL of them

Superb in all asects!
Reviewed 2 days ago

This place is wonderful in every way! This is the first time my husband and I have been to Now Saphire and we will most certainly be returning! Major shoutout to Lemmy at the pool, the standard of service and friendliness is a big part of why we want to return. The food is amazing, and not having to make reservations is a big plus.