4.5
Very Good 9576 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

Located in Puerto Morelos, Now Sapphire Riviera Cancun All Inclusive is on the waterfront and close to Crococun Zoo and Ojo de Agua Beach. This 4-star resort is within close proximity of Puerto Morelos Reef and Puerto Morelos Town Square.

Rooms

Make yourself at home in one of the 496 air-conditioned rooms featuring iPod docking stations and free minibar items. Rooms have private balconies or patios. 32-inch LCD televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms have complimentary toiletries and bidets.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional features at this Colonial resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort’s dining establishments, which include 7 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. When you are in need of a refreshing drink, visit a swim-up bar or one of 5 bars/lounges, or 2 poolside bars.

Business & Travel Amenities

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Puerto Morelos? This resort has 8295 square feet (771 square meters) of space consisting of conference space and a meeting room. Free valet parking is available onsite.

How to Get There

Now Sapphire Riviera Cancun All Inclusive
Super Manzana 11, Manzana 9, Lote 10
Puerto Morelos, 77580 Mexico

Reviews

4.5 Very Good 9576 Reviews
Our favourite hotel to relax and to get the best service
Reviewed 1 day ago

This is our 5th time in this hotel in the past 4 years, the reason we always come back is because the service and the food are just incredible. I have never been treated like this, you just feel pampered all the time, however we have to give special mentions to some people that made this better than ever:

The ones that make us return every time:
-Enrique the captain at the Italian restaurant Cibu
-George at the Lemon grass

Some new faces that went out of their way to make everything special:

-Isahy at the Lemon Grass
-Enrique Martinez bartender at the Lemon Grass

Fabulous
Reviewed 1 day ago

Just returned from a brill 2 week stay at this resort, I was gutted to leave could have easily stayed longer! First time ever I would willingly go back to the same hotel.

We had a standard tropical view room in block 11, room was clean and comfortable with loads of space. Spent all of the hotel time at the main pool (sadly the seaweed situation kept us off the beach but they work very hard to clean it, I’m not a beach fan anyway) enjoying the atmosphere and the sun. The Entertainment team were brilliant - Luigi, Isaac, Omar, Ivan, Karla, Katherine, Jonathan etc were so fun, we enjoyed watching the games and made to feel very welcome. Refugio & Francisco behind the bar worked so hard.

We also took part in the Cigar making which was really informative & the sushi making - both loads of fun at at 4.30pm it was a great way to spend a day in the sun.

Had great food every night, no bad meals at all. The Blue Water Grill was a little slow in the day but a very minor comment.

All staff spoke great English and could not have been more helpful. Highly recommend this hotel I’d return today if I could!

Amazing, great holiday.
Reviewed 2 days ago

I stayed at Now Sapphire for 2 weeks with my boyfriend. The food at the a-la-carte restaurants were amazing!! We went mostly to them instead of the buffet, as we found the buffet was lovely, but the quality of the a-la-carte was amazing, so we felt we may as well go there if we can, not once did we struggle or got turned away from there for being too full. Also room service was great!! All the staff were so lovely, and not once did we get pestered for a tip. The bar staff round the pool bar were so lovely, and always tried to remember your name and your drink. The entertainment staff were always on point, and there were funny games which happened during the day. They were always asking if we wanted to join in in any activities during the day, which were good and broke the day up a lot. Issac, luigi and Katherine were friendly and helpful, and always seemed genuinely interested in a chat and how our holiday was. The resort itself was amazing, very clean and attention to detail when it came to cleaning was great. Would 100% recommend. The only issue we had was the amount of seaweed at the beach, but that’s something the hotel are trying to tackle, with people sweeping up the sea weed every morning (poor people) but they’re fighting against nature, but honestly it didn’t affect our holiday at all. It was still lovely, and we both had an amazing time.

Fantastic Vacation!
Reviewed 2 days ago

This resort was 5 stars from beginning to end. The service was always great and we were greeted with a smile everywhere we went. We did not have any issues, but I'm sure if we had, they would have been addressed quickly and professionally. The staff was always respectful and cheerful asking us what they could do to make our stay more enjoyable.
The food at this resort has got to be some of the best I've had at an all inclusive and there were so many options.
We loved the non-reservation system for the a la carte restaurants allowing us flexibility with each day. We did have to wait for a table a couple times but we were given a pager and went to enjoy the live music and a drink in the large lobby.
The one time we chose to go to the blue water grill for lunch and found the wait was a bit long, but we learned that we wouldn't do an a la carte for lunch and just went to the buffet or the barefoot grill which suited us just fine as lunch options the rest of the week.
The night time entertainment was always enjoyable and well done. I loved the live music in the lobby.
We never had trouble getting a pool chair (we were there the beginning of may) and the staff were good about clearing chairs that had been unattended for long periods of time.
The seaweed on the beach was a bit of an issue, but the staff worked around the clock to help clear it. I really mean around the clock. from sun up to down, they were out there clearing the beach of the seaweed that just kept coming. we are not big beach loungers so this was not an issue for us.
We saw a few weddings while we were there for the week and we could tell the staff work hard to make it perfect for the couple. There was a destination wedding of 250 guests when we were there and this got pretty busy and loud around the pool, but there is the other pool for preferred members that can be used for a more quiet space I suppose although we did not upgrade to the preferred membership.

Great vacation
Reviewed 2 days ago

Everything about the resort was great, the staff is attentive and accommodating, the check in process was easy but still took till 2:30 to get room even though check in was at 10:30 a.m., rooms are very clean and maintained well during the stay with cleaning stocking of bar and turn down service at night, food was great except for and undercooked steak the food was incredible. Great resort.