4.0
Very Good 7853 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bar Dining Drink Eat Hip Luxury property condominium Suite Villa Resort

Overview

Location

When you stay at Hotel Marina El Cid Spa & Beach Resort All Inclusive in Puerto Morelos, you’ll be on the beach and convenient to Dr. Alfredo Barrera Marin Botanical Garden and Artisans Market. This 4-star resort is within close proximity of San Jose Catholic Parish and Sanctuary of Hope and Time Capsule.

Rooms

Make yourself at home in one of the 500 air-conditioned rooms featuring minibars. Rooms have private balconies. Wireless Internet access (surcharge) keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages and facials. You’re sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, an outdoor tennis court, and a sauna. Additional features at this Colonial resort include wireless Internet access (surcharge), concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort’s dining establishments, which include 5 restaurants and a coffee shop/café. From your room, you can also access room service (during limited hours). Relax with a refreshing drink from a poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 11:30 AM.

Business & Travel Amenities

Featured amenities include a business center, express check-in, and express check-out. Event facilities at this resort consist of a conference center and a meeting room. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.

How to Get There

Hotel Marina El Cid Spa & Beach Resort All Inclusive
Boulevard el Cid Unidad 15
Puerto Morelos, 77580 Mexico

Reviews

4.0 Very Good 7853 Reviews
Nice resort but disappointed with their customer service
Reviewed 24 hours ago

I write this as a Platinum member of this resort and have stayed twice within the last 6 months. Very nice facility, good location, excellent room and great food. First visit was great and they sold me, a solid 5 rating. However, this family visit was not what we had hoped it would be. To start there was no communication from the resort on confirming my reservation. I called twice before my scheduled arrival to confirm my arrangements and provided my arrival information. Finally received a call from my assigned concierge two days before departure and she had no information on my arrival so I provided it again. When we got to the Cancun airport there was no one to meet us at the assigned location. Five adults looked for the El Cid folks for 30 minutes and nothing, even with help from the other hotel folks. We took a taxi and dished out $100 USD. Upon arrival we were met by our concierge to get us checked in. We had to wait 45 minutes before anyone was available to check us in as they only had 2 folks working. During the wait I brought up with the concierge that no one was there to pick us up and it cost me $100 to get here. She said she would talk with her supervisor. There was no follow up so I talked to the supervisor the next day. She had no interest in helping me and said they were they had to be there so there is nothing she could do; I got scammed. My word against hers so I let it go. Then we had the mandatory sales meeting required by the contract. The required 90 minutes turned in 3 plus hours where they proceeded to tell me that what I had purchased was inadequate for my travel needs. They continued to press the issue on how I should purchase additional points despite my saying no. We went through 3 different folks telling me what a great deal I was missing out on and finally said it would only cost me an additional $54,000. After my final NO, there played the guilt trip on how much of a deal I’m missing out on and I basically wasted their time. What happened to NO meaning NO??The remainder of the trip was uneventful but the lack of customer service up front and hard sell left a bad impression to a point where I will look at other options before considering returning to the report and a score of only 3. On a final positive note: the butler Adrian was superb in ensuring we had everything the family needed with the room and checking out.

Beautiful Resort
Reviewed 1 day ago

We enjoyed our trip over New Years! This is a great resort for families, but there is also a side for adults only. The service and food is spectacular! Alex in reception is a joy to work with and made sure we had exactly what we wanted from our accommodations: a room with a view and privacy. It was wonderful.

Our first vacation to El Cid.
Reviewed 1 day ago

This was our first trip ever to an all inclusive resort style hotel. We decided to buy the luxury room package, with no platinum level upgrade. It was perfect during our stay of a family of 4, children age 3 and 9. Let me start off by saying the resort is tucked away in Puerto Morelos, away from the noisy, congested hotel life of Cancun. It is 25 minutes south of Cancun and 30 minutes north of Playa del Carmen. Close enough for family activities at any time of day or night. The staff is great and very friendly and always there to help you out. Plenty of activities during the day at the resort for the family. The pools and the grounds are always clean and looking perfect. We stayed in building 19 next to the 2 ponds that have a couple of crocodiles, turtles, and fish in them (it is double fenced for safety, fyi). The room itself was pretty humid. We called the front desk for them to fix, but only tweaked the a/c for a while. But we got used to the humidity; we only used the room to sleep, for we were always out and about. Bring mosquito repellent!! As soon as the sun sets, the vampires come out to suck blood, lol, at the resort or anywhere outside. Wake up in the morning to the sound of local birds singing and iguanas taking in some sun.
We usually dined at the Hacienda for lunch and the Mercado for dinner. Marcos and Miguel are the best waiters. They are buffet style restaurants but with being served most of the time, it did not feel like a buffet. Food is good, different variety, but after eating there 4 days, you kind of get tired of the same food (we stayed there for 7 days, fyi), so mix it up! The $600 credits we were given through the resort are not credits, but coupons to purchase services at the resort. We did not use any of them. There is no free WiFi!! You will have to purchase the WiFi, if you need it.
The beach is beautiful, no problem of seaweed for us. The grounds crew kept the beach pretty clean or attempted to keep it clean during the day. There are rocks in the beach, but if you swim south of the beach, next to the marina, there is a big spot in the beach with sand, no rocks or seaweed, where the water is clear and you can do your own snorkeling. Right in front of the sand volleyball. We saw a couple of baby stingrays, fish, and crabs which was fun.
The resort and surrounding are safe. We had a rental car and traveled up and down the Riviera Maya. Even drove far west to Chichen Itza's pyramids.

Excellent
Reviewed 1 day ago

Lots of fun and great food. Our suite was very nice. The staff was very accommodating and nice. The pool and beach areas were nice. The quality of the food was excellent and we always were able to get the drink we wanted.

Relaxing Rivera Maya,
Reviewed 2 days ago

Close to Puerto Morales if you want to go to town but resort has everything you need. They continue to improve every year. The food is excellent with great variety and the service is the outstanding. Daily entertainment