4.5
Very Good 18145 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Direct beach access
  • Bulgari toiletries in all guest rooms
  • An on-site jogging trail
  • Private rooftop plunge pools in the duplex suites

What To Know

  • None of the resort’s restaurants accept reservations
  •  The menu at the Miile Spa includes a traditional Mayan Temezcal steam bath
  • The property offers 24-hour in-room dining
  • Adventure options here include introductory scuba classes

Amenities

  •  Adults Only
  •  All-Inclusive
  •  Bar
  •  Concierge
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.

Overview

Sprawling Mediterranean-style, adults-only all-inclusive with eight restaurants, ten bars, six pools, and romance aplenty

The Lowdown

Unlike its peers, this sprawling Caribbean getaway—an elegant blend of stucco, tile, and marble—is unapologetically kid-free. Swim-up suites are especially lavish, with four-poster beds and furnished patios, but for a truly VIP experience, upgrade to the Excellence Club, whose benefits include express check-in, a premium in-room minibar, and fresh fruit and flower delivery. However, you’re doing something very wrong if you spend most of your time holed up at this seafront paradise, where the extensive on-site activities includes snorkeling, kayaking, water polo, and even Spanish language classes. If you’re seeking a more epicurean experience, be sure to restaurant-hop between its ten very diverse choices including Basmati (contemporary Indian), The Lobster House (a beachfront option), and Agave, where the Mexican plates are often accompanied by a live mariachi band. Because it caters solely to grownups, the property also boasts an array of watering holes, which range from poolside umbrella cocktails to more sophisticated options such as a cigar bar, a Parisian lounge, and a tapas joint.

In the Area

The resort is just a 20-minute ride from Cancun International Airport. With the beach at your doorstep, you most likely won’t be traveling too far once you’re here. For a change of scene, head to My Paradise Beach Club in Puerto Morelos (ten minutes by car), a laidback tropical hangout that draws crowds for its imaginative cocktails and tasty Mexican-Carib accompaniments. If you’re feeling especially ambitious, ask the resort to help organize a jungle tour: you’ll steer your own two-person speedboat while zipping through the nearby Nuchupte Lagoon and have the option to snorkel through the world’s second largest coral reef.

How to Get There

Excellence Riviera Cancun
Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342
Puerto Morelos, 77580 United States

Reviews

Best. Spa. Ever.
Sarah B

Amazing stay at the Excellence Riviera Cancun. The service was excellent all around--the staff were always friendly and helpful. Pleasantly surprised at the quality of the food. The best spa experience of my life. Included with your massage is a one-hour hydrotherapy session--don't skip this. Would definitely recommend and return!

Overall everything was spectacular (a couple of cons)
Erinp7913

Just got back from 5 nights at Excellence and overall we were extremely happy with our time there. The best part of the whole resort is the staff. They happily filed every single request we had. There were definitely a few stand outs: Jorge at the pool bar (Blue) was so attentive and remembered all our names -there were a lot of us. Wilber, a waiter around the lazy river, left is wanting for nothing. He checked on our group of 16 consistently for 2 days straight. He brought extra beers, he would just show up with food around the time he thought we might be hungry, he would find us along the lazy river to deliver drinks we had ordered. Finally, Christian, the activities director, is one of those people who makes every person feel like they are his friend. He is perfect for his job in that way and clearly had fun -though not sure he gets enough sleep as he is making sure people have fun all hours of the day. The entertainment every night was so much, felt like a party all the time. The most fun was the silent disco, I haven’t danced that hard in years.

The resort is gorgeous and people are constantly cleaning. Yes, three is seaweed on the beach but they are cleaning it all day. ALL DAY. They start at one end and move to the other, when they finish they go back the other way. It looks exhausting.

We did a huge dinner one night at Spice and Moses took great care of us and was able to help set up a birthday party for the 3 of us who were celebrating our birthdays. I literally ate cake and sushi for dessert, heavenly.

Ok, so why not 5 stars? The food was good - but it wasn’t out of this world. Yes, I’m a food snob. All the reviews talk about how amazing the food was and I thought it was fine. Also, I wouldn’t recommend the tapas restaurant, they served us severely undercooked chicken. I also didn’t love the bed and pillows in the room. I thought the bed was too hard, but my wife loved it.

Birthday/ couple getaway
Karenvee15

We had great experience in this hotel. Everyone are very helpful and nice. Would recommend this place. I already miss this place. Loved the hibachi and the lobster house. Pools are great lazy river awesome