4.5
Very Good 1528 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Free WiFi
  •  Gym
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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Overview

Location

When you stay at Desire Riviera Maya Resort All Inclusive – Couples Only in Puerto Morelos, you’ll be close to Crococun Zoo. This 4-star resort is within the vicinity of Ojo de Agua Beach and Puerto Morelos Reef.

Rooms

Make yourself at home in one of the 114 air-conditioned rooms featuring minibars. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After a day at the private beach, you can enjoy other recreational amenities including a nightclub and a health club. Additional features at this resort include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at a restaurant, or stay in and take advantage of the resort’s 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 4 bars/lounges.

Business & Travel Amenities

Featured amenities include express check-in, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

How to Get There

Desire Riviera Maya Resort All Inclusive – Couples Only
Carretera Puerto Morelos KM 27.5
Puerto Morelos, 77580 Mexico

Reviews

4.5 Very Good 1528 Reviews
Great atmosphere. Excellent staff
Reviewed 2 days ago

We have been staying at this resort for over 14 years. Still top notch with quality staff. We had to cancel our trip back in September due to the hurricane and the hotel staff was very accommodating to our misfortune and did everything they could to help us out and rescheduled.

Love this resort!
Reviewed 2 days ago

We are a couple in our upper sixties and had a fantastic time here. Will definitely return. The playroom seemed cold and uninviting...needs a makeover and didn’t look like the picture on website. Activities were fun and the resort staff are some of the finest we have ever experienced.

Desire RM!
Reviewed 2 days ago

Our 3rd straight year!...They always provide top notch services!! Our last night's meal at Suki's was spectacular!! Many thanks to our server Israel for arranging a very special & memorable meal (and special kudos to chef Jesus)!

Horrible food ruined our trip from a food allergy
Reviewed 3 days ago

We notified the Hosts about a food allergy and every day the food was presented to us and in the restaurant we dined at. After a bad food allergy attack and going into anaphylactic shock and taking an epipen, the dining manager and food staff people said they would remove the vegetable form all restaurants. Not done. They even lined up all the food staff in front of us with the head chef and apologized for the problems. Nothing changed. It was a 9 day trip filled with allergic reactions and our worse time ever. And the sad part is we used up our last 4 free nights from our membership. We went over Thanksgiving and have not heard a peep out of them and our first lousy review was removed or not posted. The only great thing about this trip was seeing old staff there and the service form the staff that recognized us and tried to make everything OK for us. They all knew the problems we had with a food allergy. So we are going back in April and it better be better or I am selling my membership and never going again.

The pool step may literally kill you, otherwise it's great!
Reviewed 3 days ago

What a headline right? The entire stay overall was great, and the food and service were excellent. The resort is a little pricey unless you can score some deals and go at off-peak seasons. The only complaint we really have was two-fold. One a serious issue, and the other just a nuisance.

After speaking with multiple guests (including premier members), several people have slipped on the top step of the pool getting into it. A couple of people told me that a person hit their head and died, but I cannot verify this of course. However, others being injured was common. Early in the morning on our second day, a thin slimy film had developed. My foot went out from under me and I fell flat on my back and split my elbow open when it hit the ledge of the pool bracing my fall. It required stitches and antibiotics. I was an inch away from hitting my head on the ledge, so this experience could have been monumentally worse. Also, this was before any alcohol for the day so that wasn't a factor, and I'm young and fit so it was not a physical limitation. I will say their medical team did a good job at patching me up and every manager came over to assess the situation. They put out a yellow wet caution cone that stayed for the remainder of our stay as a warning to others. The resort just needs to anchor a mat to the top step of the pool or change the tile surface. This is a known problem they've neglected to fix. From what we were told by other guests, similar issues occurred going down the stairs from the Jacuzzi. They eventually fixed that by placing small mats on each step for grip. So just be careful until they actually do something about this safety hazard.

The other issue was the reserving of the chairs with staff. You have to do so by 8am or all the good ones with full sun are taken. Never experienced this at other resorts. Although we see how owning a chair for the day prevents fights, if you're not using it all day long, it prevents others that could. Not sure what's the best solution here. In addition, they keep half of them reserved for premier members. The elite vs the newbie peasants I guess. So again, a nuisance, but not a deal breaker. Others may like this approach, and they have to offer some type of perks for becoming a member. So we get it, just didn't care for it as first timers.

The disco was fun and the nightly entertainment was decent. The beach suffers from occasional sea weed dumps, but they work hard and semi-fast to clean most of it up. Otherwise it's nice and quiet with a bar. Overall worth a stay.