4.5
Very Good 10387 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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Overview

Location

With a stay at Azul Beach Resort Sensatori Mexico, by Karisma in Puerto Morelos, you’ll be on the beach and close to Crococun Zoo. This 4.5-star resort is within the vicinity of Puerto Morelos Town Square and Artisans Market.

Rooms

Make yourself at home in one of the 435 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Rooms have private balconies. Cable programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a nightclub, and a complimentary water park. Additional amenities at this resort include wireless Internet access (surcharge), babysitting/childcare (surcharge), and an arcade/game room. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort’s dining establishments, which include 6 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. When you are in need of a refreshing drink, visit a poolside bar or one of 7 bars/lounges, or 3 swim-up bars. A complimentary breakfast is included.

Business & Travel Amenities

Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Planning an event in Puerto Morelos? This resort has facilities measuring 4166 square feet (387 square meters), including a meeting room. Free self parking is available onsite.

How to Get There

Azul Beach Resort Sensatori Mexico, by Karisma
Carretera Cancun Puerto Morelos km 27.5
Puerto Morelos, 77580 Mexico

Reviews

4.5 Very Good 10387 Reviews
BEST holiday ever! 5* Staff - shout out to Alfonso Sanchez (Sales manager) & Francisco velazquez(waiter in spoon)
Reviewed 11 hours ago

Had such an amazing holiday. Me and my partner came in May for 2 weeks. Hotel is beautiful smells beautiful and so clean. All food is amazing & drinks and you can have as much as you like. You also get welcomed with a fresh towel to freshen up & a glass of prosecco and cases taken to our STUNNING room. The staff made our holiday Alfonso Sanchez (Sales manager) & Francisco velazquez (waiter in spoon & pizza dude) are a credit to the company! And I hope they get recognised by there managers for what they do! Alfonso is a very helpful, lovely guy who helped my partner plan our proposal on the pier on the beach.He couldn’t help us enough, he made it perfect, we went for lunch with him and we couldn’t thank him enough. Francisco was also our waiter on the night my partner proposed to me and sometimes our waiter in spoon and pizza dude and he is such a friendly, polite man, he spoke to us the whole of holiday checking we’re ok. We hope to see them both when we come back next year!!!! Also Alex (kids entainer) considering we don’t have kids he still managed to make a lot of effort with us!

Everything was perfect, also thanks for tui for always looking after us.

Anniversary Holiday
Reviewed 13 hours ago

The hotel is very nice and the staff are very hardworking and happy. However as there is clearly a focus on time share guests in the Premium Area, this block can get double booked! So unfortunately we didn’t get the swim up room with jacuzzi and other benefits as paid for. So this did spoil our holiday. Tui however did put us in the Adult only block with a swim up room but without outside jacuzzi and other benefits. This was good but not perfect.

Amazing Holiday, Hotel Lovely, Will Be Returning
Reviewed 15 hours ago

This hotel is amazing, from the moment we got here to the day we left. We stayed here for 2 weeks from the 5th May. Firstly have to mention the sporting activities, there were plenty to do here, which my partner loved! which is why a massive shout out goes to Diego, Alex, Fernando, Linda and Cristina who were always so happy and helpful. We even booked a trip to Coco Bongo through Diego which was amazing, this included the entire evening itself and how organised the booking/transport was!

The pools are lovely, clear and blue they never looked dirty! Getting a drink was never difficult and we were in walking and swimming distance from a swim up bar and bar on foot.

Food is great, plenty to choose from and for someone who can be on the fussy side i managed to find something to eat every night in the buffet restaurant 'spoons'. The italian restaurant is also great,would recommended.
Room was perfect, always clean and the maid gave the room a little personal touch with various towel animals each time the room was made up. We have a lovely view of the pool and also the sea.

Overall, all the staff here are very polite and friendly, there is nothing bad we have to say about the holiday we had, we are already thinking about returning next year:)

Staff can’t do enough for you!
Reviewed 18 hours ago

Stayed in the Sensatori in May 2018 for 2 weeks with my parnter. On arrival greeted with a glass of champagne and suitcases taken to your room. Rooms were very big in size and cleaned daily. Mini fridge was topped up every day. Drinks consisted of Sol and two other beers. Also had cans of Coke, Sprite and Fanta i believe put in the fridge daily also. Staff were very polite throughout the whole stay and couldn’t do enough for you. My one gripe would be i didnt feel that there were many staff that would walk poolside offering drinks as these would sometimes take well over 30-45 mins to arrive.

Special mention also to the TUI team who were great throughout our whole stay and helped my partner when she was not well.

Would definitely return to this hotel!

Lovely Hotel, Brilliant Staff, especially James and Luis, would be 100% apart from the seaweed
Reviewed 1 day ago

My wife and I traveled to Mexico for 2 weeks at the Azul Sensatori Cancun, the hotel is spotless all the staff work so hard to keep everywhere clean and tidy, the food on a whole was great, although we had 2 average meals at Sienna the Italian restaurant, which was a disappointment as my father was Italian and I was hoping for much better.
Topaz the Tapaz restaurant was amazing we had 3 brilliant meals there and would of had more if we had been there longer.
Zavaz the Caribbean bistro is great for Breakfast, Lunch and Dinner they do a mean steak for dinner and great burgers for lunch.
Zocolo the mexican wasn't bad although if you order chicken wings make sure to order a side of salad, rice and beans.The BBQ on the beach is also a must.
Spoons the buffet restaurant has a large choice and can be used all for every meal.
We stayed mostly on our Bali bed on the beach, the biggest disappointment for both of us was the seaweed, prior to going I had read a few reviews mentioning the seaweed but nothing prepared us for the smell, the hotel do try their best to clean it up and around 6-10 men work so hard everyday but unfortunately it's a force of nature and keeps coming back, we didn't let it spoil our holiday but if you want clear waters then it's not the hotel for you.
The staff are amazing they all say hello whenever you walk past them and smile all the time even in the heat.
We had some brilliant chaps looking after us on the Premium side, Luis and James they are a credit to the hotel and we would return just to see them again, both deserve pay rises as they look after guests very well.
All the TUI reps at the hotel were great as well, very helpful and informative they do you proud TUI. We had a great 2 weeks nothing was too much for any of the staff, drink and food was endless. Thank you all at Azul Sensatori for making our stay so special, enjoy the towel art pictures.

Don't forget to try the afternoon tea in the foyer at 4pm everyday.