Omni Puerto Aventuras Beach Resort
What We Love
- Daily full American breakfast is included the Jetsetter rate
- Private setting within a yachting community
- Expect resort amenities without resort crowds
What To Know
- Nights are quiet, but Playa del Carmen’s clubs are a short drive (20 minutes) away
- Expect some noise in the street-facing que
- Beach is lined with sandbags to protect against erosion
- Mosquitoes love the jungle setting — bring bug spray
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
Tucked between a yacht-filled marina and a meandering golf course, this 30-room hideaway has hammocks and Jacuzzis in all its breezy rooms. It packs a white beach, snorkel-worthy water and palapa pool bar into the mix, for a blissful Riviera Maya stay without cars or crowds. All of the rooms and suites, whether facing the sea, the marina or the garden, have a good-size balcony or terrace with a Jacuzzi, a white cotton hammock and a two-seat couch. Showers with glass doors that open to the outdoors are great fun, especially under starry skies. Besides the two pools, surrounded by padded blue lounge chairs, the palapa-shaded Piña Colada Jacuzzi Beach Bar caters to adults, while baskets filled with beach toys and an adjoining kiddie pool keep the little ones busy. There are four restaurants, including El Xenote, which serves Yucatan specialties like fish baked in banana leaves.
In the Area
Beyond the creature comforts, the Omni Puerto Aventuras is surrounded by the Yucatan’s natural beauty. Yachts and sailboats sway in the marina beside dolphins and sea turtles and at the beach, the on-site dive shop offers boat rides to nearby coral reefs swarming with sea creatures. Or you can hook a marlin with Puerto Aventura’s Sportfishing’s yachts, which depart from the marina. For golf lovers, the nine-hole Puerto Aventuras Golf Course winds through the property, and you can check out the booty from an 18th-century shipwreck at the Museo CEDAM, a small nautical and underwater museum in the commercial center at Puerto Aventuras.
How to Get There
We visited for a family wedding. I cannot say enough about the hotel, the staff, the amenities or the beach area. We can not wait to book another stay! I would like to mention two stall members whose efforts stood head and shoulders above the rest during by stay. First, Antonio, who was our daily server for breakfast. His friendly smile and prompt, efficient service set the tone for our entire day,! Second, Juan Carlos, who served us our cocktails and sushi daily while we were at the pool or the beach. Once again, he was professional , friendly and prompt! We will be back!
Been staying at this hotel for nearly 10 years. It has been one of the highlights of our yearly trip. However, we missed last year (2018) and what a difference from 2017. The hotel is badly in need of renovation. Chunks are missing out of multiple tiles throughout the lobby, halls, and rooms. Our jacuzzi didn't work, the water shut off in the middle of my shower (and frequently throughout our trip during the nights), the brackets for the door to the bathroom were loose (wasn't sure if it would hold or not), and our safe didn't work upon arrival (they couldn't get it to work either & had to replace it).
Added to all this was the problem with the Sargassum seaweed on the beach. Out of 8 days there, only half were free enough to enjoy the water. Surely there is a better and quicker way to deal with this problem than with rakes, pitchforks, and black trash bags. Boats towing nets could move it to unused areas, and even modern equipment could dispose of this seaweed much quicker and more efficiently.
The gentleman who cleaned our room (206) was outstanding!!!
So sad to write such a negative review for what was a lovely place to stay.
Just came from Omni Puerto Aventuras after a 2night stay. Nice setting. When we registered the lady barely looked at us. Customer service was lacking. The basic principle of a smile and “Happy to see you attitude” was not there. The room was big and comfortable. The Service at the Xenote (was good but somewhat slow). One server, Cruz, shined above the rest. You should have more like him. The beach, we understand that sargassum is a problem now but the hotel next door had a 6 person crew that cleaned their area immaculately. OMNI had a 2 person crew but the cleaning was not at all like the neighboring hotel but it should. Service at the beach was “missing in action”. The bartenders were under the palapa and no service was given to the people on the beach. Nothing compares the service at Omni Cancun which is TOP NOTCH.
It could have been better but they need to improve in their customer service. Should bring their staff to Omni Cancun for some customer satisfaction training.