4.5
Very Good 11342 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • All meals and drinks (non-alcoholic and domestic alcoholic) are included the Jetsetter rate
  • Five pools with swim-up bars and water slides
  • Nine restaurants — each specializing in a different cuisine
  • Access to a private white sand beach

What To Know

  • Kids activities are scheduled daily; there’s also a teen lounge and disco
  • Heaven, a resort within the resort, is an adults-only enclave with its own private beach
  • Rock Spa has 75 treatment rooms and a lavish Old World appeal
  • The state-of-the-art fitness center’s multiple daily classes begin at 8 a.m.

Amenities

  •  All-Inclusive
  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Exterior Grounds Modern Tropical leisure building Resort night plaza shopping mall sign

Overview

Sophisticated all-inclusive beach sleep 25 minutes south of Playa del Carmen, with five pools, nine dining options, a spa and a music lab

The Lowdown

Located on a prime stretch of sandy Caribbean shoreline about 25 minutes south of Playa del Carmen, the Hard Rock Hotel Riviera Maya delivers a fun yet sophisticated beach escape, and the all-inclusive rate means everything from the in-room top shelf liquor cabinet to the nightly entertainment (think live DJs and headliners) to the kids club is included. All guestrooms have a beachy aesthetic, with rustic planks serving as headboards, natural stone lining the wall near the hydrospa tub and burnt orange accent walls. Other nice amenities include espresso machines (in some rooms), purified water and hammock-strung balconies. There is no shortage of activities, either. Relax beside one of the five pools, paddle up to one of the swim-up bars, carve out an afternoon at the 75-room spa, get dolled up at the beauty salon or see what it’s like to DJ or star in a band at the music lab. Each of the nine restaurants serves a different type of cuisine; try Ipanema’s for true Brazilian dishes cooked fresh over a fire, Pizzeto for brick oven pizza and pasta à la carte, and Zen for Asian specialties that include teppanyaki. Work off all the calories with a class (starting daily at 8 a.m.) at the state-of-the-art fitness center.

In the Area

With so much to do on-site, there’s little reason to leave the resort, but if you’re interested in learning more about the region, the Hard Rock arranges tours of Chichen Itza — one of the New Seven Wonders of the World — where you’ll see the 70-foot pyramid and Temple of Kukulkan. You can also go for a swim in a cenote, explore an underground river or book a tour of Tulum, a bit farther south, the site of a pre-Columbian Mayan walled city.

How to Get There

Hard Rock Hotel Riviera Maya – All Inclusive
Km 72, Carretera Cancun-Chetumal
Puerto Aventuras, 77710 Mexico

Reviews

4.5 Very Good 11342 Reviews
Hard Rock Fun
Reviewed 2 hours ago

There were 11 of us visiting Hard Rock in January and it is a beautiful place. We did have a problem with one of the restaurants however, we ordered wine and our waiter told us that is was 500 pesos or $100 US dollars. We understood we had to pay the 20% tax also and we were fine with that. When we went to check out they had charged us $500! We talked to 3 different people about this, one with more authority than the next, supposedly and they were no help at all. This never got resolved and we had to pay the price!
Overall the experience was good but this one experience put a sour note on the entire trip. Just make sure you know if they're talking American dollars or pesos when you're signing something to your room. one price but when we got it it was $400 more than we thought it to be. We have been to this resort many times and it is always the same, if you have a problem there's never anyone that can fix it. You'll talk to many people but you just get the runaround.
The rooms are good, food is above average and location is beautiful!

Great times with friends!
Reviewed 16 hours ago

The Hard Rock Heaven has a lot of wonderful qualities mostly it’s the staff being very attentive, polite and friendly. Grounds were extremely clean as was our room. Nice touch on the plates of sweets at turn down but 9 out of 10 times if we didn’t get back to the room immediately, the plates always had these very small bugs all over the food. I hate bugs but I just took the plate and placed it outside our door...not a biggie...it’s the tropics.
What we found this resort lacked was entertainment. It’s the Hard Rock so we assumed every night would be some kind of musical entertainment and not cheesy like Elvis. The band was supposed to start one evening at 10pm. They started their “testing check check” at 9:30 but by 10:15p. there was no evidence they were going to play any time soon so we went to bed. Ironically, on the family side it was loud and kicking with entertainment so we went there a few evenings. Besides the crying kids, lol, it was at least something. But once you entered back to Heaven it was like a mortuary...dead silence.
Food was good but not always great at the restaurants but plentiful as you won’t go hungry. The French restaurant was a standout as far as food quality and service but what we enjoyed daily, and by far the best, was the outdoor grilled food by the pool! All 8 of us enjoyed it and had zero complaints.
This was our second time to the resort as we went many years ago when it was The Aventura. The food was amazing then and I gained almost 12lbs....this time only 2lbs so that speaks volumes. What I truly missed was the Mexican food they had when it was Aventura. I didn’t recognize any of the Mexican dishes at the Mexican restaurant so I was extremely disappointed. I think what I was looking for was TexMex maybe? Tacos? Burritos, enchiladas? I was so looking forward to getting my fill on those foods and had to settled for a burrito at the airport on our way home. Im sure it was authentic Mexican but it never hit the spot for my cravings.
We go yearly to a different Caribbean resort and never to the same place twice except this time because when it was The Aventura it really stood out but as the Hard Rock it just blended with our other travels.
All in all our group of 8, one being our travel agent/friend, had a wonderful time together and made many great memories so the lack of entertainment and my Mexican food was not a big deal in the long run.
You just can’t beat the beauty of this resort and the great service we received! It would have received 5 stars had I come home 12lbs heavier. Lol...rant over about missing my tacos, fajitas and burritos!

Average at best - room service horrendous
Reviewed 2 days ago

Stayed for 11 nights with my wife and the property and grounds are beautiful with fantastic views . Staff at the facility work extremely hard and make a real effort , they are the real jewel of the place. groundstaff and cleaners are non stop , friendly and present the property in a positive light

Rooms are clean and have all the mod cons , very relaxing...except for the 4am collection of room service...not ideal!!

What let’s this place down from others I have stayed at across the world is that attention to detail..Room service was frankly dreadful..worse than IHOP . cold food and when reported we got a ...shrug. This also happened when we received raw vegetables in TORO..we didn’t kick a fuss...just said grilled vegetable should be cooked... again no feedback or customer service. For a supposed 5 star experience ...not good enough.

My feeling is as it’s all inclusive they have the money so if you complain , what’s the worse..you don’t come back but footfall isn’t an issue.

We had a nice time in all as laid on a beach with my loved one is what I wanted...the holiday wont stay in my memory for long as it was the fast food version on a 5 star experience.

Romantic Dinner
Reviewed 2 days ago

Francisco from romantic dinners was great. He took very good care of us. Could not have asked to have a better dinner and experience. Francisco was very nice and was always making sure we were having a good time. We were very happy.

Disappointed
Reviewed 3 days ago

After reading such great reviews on this hotel, I was disappointed in many things during our recent stay. For starters, you now need reservations for all the restaurants (except the buffet). You can only make rsvp for two nights at a time so this means standing in a line every other morning to make your dinner reservations. Not what anyone wants to do on their vacation! I've been to Mexico 9 times and do not consider myself a picky eater but my whole family did not like any of the restaurants other then Zen (which was very good). After trying them all once, we just ate at the buffet the last few nights. Not what I usually like to do after having a buffet for breakfast and lunch. Also 5 of the 7 of us got the stomach bug which is again something I have not experienced before in all my times in Mexico. Service in restaurants was awful. Two hours for dinner with kids and not the friendly service that I'm accustomed to in Mexico. Towel game is played every morning at the pool which is normal but most seats are gone by 8:00 am and 60% are rsvp for members. I also had pool manager (George) tell me that you can only hold seats for 30 min. so when I asked if I could take any unoccupied seats after 30 minutes he said "oh no". Apparently I just couldn't hold seats! Also not enough towels. Rain storm came through and everyones towels got wet and we were told there were no more towels for the day. Really?? Evening entertainment was fine but day time entertainment was terrible for a family resort. All the day time entertainment was in a pool off of the main pool so unless you were checking the schedule and walked over to that area, you would have no idea anything was going on. No entertainment team walking around getting kids involved. Also, you had to go to the front desk everyday to get the schedule for the day. Why is this not delivered to your room like every other resort I've ever been to? Very inconvenient. Extremely noisy hotel. We were along the outskirts of the hotel so it didn't bother us too much but you could hear someone walking from one end of the hall to the other from inside your room.

While there were obviously many things that we were disappointed in, overall we made the most of it and had a great week. The resort itself is beautiful and the bartenders at the pool are amazing and make up for the lack of service everywhere else (Brandon and Bryan were awesome!!) Although the beach is more lagoon style, we actually enjoyed it and found it nice not to have all the waves. We had no problem using our resort credits. The guys enjoyed golfing, the spa was great and we did an excursion (Mayan Extreme) and had a blast. Our tour guide Marcel was awesome! Lomas Travel also did a great job with our transfers to and from the airport and a shout out to TripGuy.com for booking our trip and making sure everything ran smoothly.