4.5
Very Good 12119 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • All meals and drinks (non-alcoholic and domestic alcoholic) are included the Jetsetter rate
  • Five pools with swim-up bars and water slides
  • Nine restaurants — each specializing in a different cuisine
  • Access to a private white sand beach

What To Know

  • Kids activities are scheduled daily; there’s also a teen lounge and disco
  • Heaven, a resort within the resort, is an adults-only enclave with its own private beach
  • Rock Spa has 75 treatment rooms and a lavish Old World appeal
  • The state-of-the-art fitness center’s multiple daily classes begin at 8 a.m.

Amenities

  •  All-Inclusive
  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Exterior Grounds Modern Tropical leisure building Resort night plaza shopping mall sign

Overview

Sophisticated all-inclusive beach sleep 25 minutes south of Playa del Carmen, with five pools, nine dining options, a spa and a music lab

The Lowdown

Located on a prime stretch of sandy Caribbean shoreline about 25 minutes south of Playa del Carmen, the Hard Rock Hotel Riviera Maya delivers a fun yet sophisticated beach escape, and the all-inclusive rate means everything from the in-room top shelf liquor cabinet to the nightly entertainment (think live DJs and headliners) to the kids club is included. All guestrooms have a beachy aesthetic, with rustic planks serving as headboards, natural stone lining the wall near the hydrospa tub and burnt orange accent walls. Other nice amenities include espresso machines (in some rooms), purified water and hammock-strung balconies. There is no shortage of activities, either. Relax beside one of the five pools, paddle up to one of the swim-up bars, carve out an afternoon at the 75-room spa, get dolled up at the beauty salon or see what it’s like to DJ or star in a band at the music lab. Each of the nine restaurants serves a different type of cuisine; try Ipanema’s for true Brazilian dishes cooked fresh over a fire, Pizzeto for brick oven pizza and pasta à la carte, and Zen for Asian specialties that include teppanyaki. Work off all the calories with a class (starting daily at 8 a.m.) at the state-of-the-art fitness center.

In the Area

With so much to do on-site, there’s little reason to leave the resort, but if you’re interested in learning more about the region, the Hard Rock arranges tours of Chichen Itza — one of the New Seven Wonders of the World — where you’ll see the 70-foot pyramid and Temple of Kukulkan. You can also go for a swim in a cenote, explore an underground river or book a tour of Tulum, a bit farther south, the site of a pre-Columbian Mayan walled city.

How to Get There

Hard Rock Hotel Riviera Maya – All Inclusive
Km 72, Carretera Cancun-Chetumal
Puerto Aventuras, 77710 Mexico

Reviews

4.5 Very Good 12119 Reviews
Fabulous Vacation
Reviewed 3 hours ago

Was there for the Cancun Jazz Festival in October. Everything was wonderful! We stayed "in Heaven". Absolutely loved the rooftop terrace and jacuzzi! All services were top notch and the food was wonderful in every restaurant and room service as well! We were especially impressed with the special care and attention we received by Josefina, Tere and Eduardo at the Los Gallos Restaurant. Spa services were superior! Kudos to the Chef of Le Petit Cochon -- the duck was divine! One small
problem is that we didn't feel that there was enough setting in the restaurants for all the people in the resort! Sometimes a wait even with reservations. Can't wait to get back there next year!

Awesome week!
Reviewed 3 hours ago

Of the Hard Rock Resorts I’ve visited as a legendary member this is my favorite, and it has gotten better since our last visit in 2016. The restaurants are fabulous, especially Le Petit Cochon Love the beach area—it’s small but the water is beautiful and I enjoyed being able to snorkel thru the inlets and wade out and see fish schooling through. Most rooms, at least on the upper levels, seem to have a view. I like having the option of staying on the Heaven (adults only) side, and still visit the family (Hacienda) side for shows, restaurants, pools, etc. Can’t wait to bring the grandkids— there are many activities for kids young and old, including a great Kids Club, and even more now especially with the opening of Woodward (trampolines, BMX, skateboard, Ninja Obstacle course), and soon to open water slides! For adults, the spa, with hydrotherapy, massage, facials, body wraps & many more treatments are a don’t miss. With resort credits, the cost is cheap enough to have several during your stay. An extra special word of appreciation to the following staff members: Connie our personal assistant was absolutely incredible! Waiters Bryan & Daniel at Le Petite, beach butler Sophia, pool server Juanjo, entertainment staff DJ Warrior, Samurai, and manager in training Manuel, breakfast server at Ciao Gaby (sweetest smile ever), grill cook Monica (amazing how many orders she can keep going at one time!), therapists Candy, Guadalupe, and Consuela, and all the rest of the staff whose names I’ve forgotten but who worked hard to make our stay memorable. Thank you all!

Nice relaxing vacation
Reviewed 18 hours ago

I am writing this review a few months after our stay at the Adults Only Heaven side of this resort. My husband and I stayed here February 2018 and had an absolutley fabulous time! From the food, service, terrace room upgrade, nightly entertainment and relaxing Rock Spa I don’t have any complaints!
We just booked a return trip for April 2019 to the Hacienda side with our two boys, aged 13 and 9. Though it will be a different experience than our ‘kidless’ one I have no doubts it will be exactly the vacation we are all looking for... can’t wait!!!

Another Great Time at HRRM
Reviewed 3 days ago

The food just gets better and better every year here and so does the wine menu. Although the restaurants all have the same names at the Hard Rock hotels the food served at this HR is top notch. They have a great selection of vegetables, fruit, breads and meat. I like that I don't have to leave the pool to get lunch, they bring it right to you along with fresh drinks. I like to make all of my spa reservations and any outings prior to arrival so I can have everything scheduled. The pools and the sandy water inlets were beautiful and clean as always. The service is always great here and you never have to wait for anything. The staff makes sure that you have water, drinks, etc. whether you are at the pool or having a bite to eat. Tips are certainly appreciated.

1st Visit and won't be the last!
Reviewed 3 days ago

We came to Hard Rock for Closer to the Sun. We actually arrived a day ahead of time to get to check out the resort. Check-in was extremely easy. We were early so we needed to wait for our room. We didn't mind, as it gave us time to see some of the resort. This place is gorgeous!!! The layout is great and it was very easy to walk to and from both resorts. We grabbed some lunch by the pool. I loved the variety of food throughout the entire event. Ipanema was delicious. The meats were cooked very well and the salad bar was clean and set up very well. We had a perfect room, with a beautiful view. The bed was comfy and the space was perfect for the 2 of us. We appreciated all the small details, from the towel animals to the small chocolates left daily on the bed for us. The staff was phenomenal. Everyone was very friendly and greeted us when passing. The staff was very professional and polite through the entire event and made sure that we had everything that we needed. Omar was incredibly helpful the entire time! The pools were nice and the lagoon was fun too. There is always something to do or you can just relax and do nothing. If you can, check out the Rock Spa. Massage was incredible! We came for the Closer to the Sun event and we are certainly glad that we did. This place is beyond amazing and I would recommend it to anyone!