4.5
Very Good 12838 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • All meals and drinks (non-alcoholic and domestic alcoholic) are included the Jetsetter rate
  • Five pools with swim-up bars and water slides
  • Nine restaurants — each specializing in a different cuisine
  • Access to a private white sand beach

What To Know

  • Kids activities are scheduled daily; there’s also a teen lounge and disco
  • Heaven, a resort within the resort, is an adults-only enclave with its own private beach
  • Rock Spa has 75 treatment rooms and a lavish Old World appeal
  • The state-of-the-art fitness center’s multiple daily classes begin at 8 a.m.

Amenities

  •  All-Inclusive
  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Exterior Grounds Modern Tropical leisure building Resort night plaza shopping mall sign

Overview

Sophisticated all-inclusive beach sleep 25 minutes south of Playa del Carmen, with five pools, nine dining options, a spa and a music lab

The Lowdown

Located on a prime stretch of sandy Caribbean shoreline about 25 minutes south of Playa del Carmen, the Hard Rock Hotel Riviera Maya delivers a fun yet sophisticated beach escape, and the all-inclusive rate means everything from the in-room top shelf liquor cabinet to the nightly entertainment (think live DJs and headliners) to the kids club is included. All guestrooms have a beachy aesthetic, with rustic planks serving as headboards, natural stone lining the wall near the hydrospa tub and burnt orange accent walls. Other nice amenities include espresso machines (in some rooms), purified water and hammock-strung balconies. There is no shortage of activities, either. Relax beside one of the five pools, paddle up to one of the swim-up bars, carve out an afternoon at the 75-room spa, get dolled up at the beauty salon or see what it’s like to DJ or star in a band at the music lab. Each of the nine restaurants serves a different type of cuisine; try Ipanema’s for true Brazilian dishes cooked fresh over a fire, Pizzeto for brick oven pizza and pasta à la carte, and Zen for Asian specialties that include teppanyaki. Work off all the calories with a class (starting daily at 8 a.m.) at the state-of-the-art fitness center.

In the Area

With so much to do on-site, there’s little reason to leave the resort, but if you’re interested in learning more about the region, the Hard Rock arranges tours of Chichen Itza — one of the New Seven Wonders of the World — where you’ll see the 70-foot pyramid and Temple of Kukulkan. You can also go for a swim in a cenote, explore an underground river or book a tour of Tulum, a bit farther south, the site of a pre-Columbian Mayan walled city.

How to Get There

Hard Rock Hotel Riviera Maya – All Inclusive
Km 72, Carretera Cancun-Chetumal
Puerto Aventuras, 77710 Mexico

Reviews

4.5 Very Good 12838 Reviews
Great stay -- IF...
Reviewed 3 hours ago

I was amazed by the Hard Rock Riviera Maya. It's an incredible property -- and it's made for a party. And, that might turn some folks off. For example, the band playing during the day at the pool near my room was so loud, it was tough to even carry on a phone conversation with my office back in States. Now...if you're here on vacation, that's no problem at all. If you're making a short stay while on a business trip or attending a conference, it may not be for you. My room was wild (a staircase led to a second floor balcony that overlooked the pool), the food was good, the staff (especially the concierge) was super-helpful. This can be a great stay -- if you don't mind the rock 'n roll vibe. (But, why else would you choose a Hard Rock, right?)

Fab Trip to Hard Rock, Riveria Maya
Reviewed 11 hours ago

Just returned from a 10 night stay at this hotel with 3 families. 6 adults, 3 kids and a teenager. The hotel and grounds are spotless. The majority of staff were very friendly. Our room was overlooking the pool with slide in Hacienda side- it was spacious enough but could have done with more drawer space for clothes. The jacuzzi was a novelty, used once and would have preferred more storage than the bath, but just in our opinion.
The biggest downside for us was the hotel bar and the extremely loud music in the lobby area. There was only one small sports bar in the family side of the hotel and it was busy at night so service wasn't always great, no comfortable seating and it was cold and airy- so after dinner we went back to our rooms. There was normally loud music on, that some seem to enjoyed but it was so loud you couldn't enjoy a conversation.
The waterpark was great for the kids, Rectangle obstacle and indoor trampoline were also fab especially when hot or rainy for kids- annoying you need to pay for them though.
As we were staying on the family side we would normally not have been allowed to use the restaurants in the Adults Only side, but due to Mexican holidays we were, which was great. They were awesome. Our fav restaurants in the resort were Zen, Toro, Ciao and Le Petit Cochon,.
The staff were all great, in particular: Oti and Paco in the Market went out their way every day to accommodate 10 of us for breakfast & often lunch. Bryan in Toro was fantastic and then we saw him again in Le Petit Cochon and although wasn't our server went out his way to make sure everything was ok. Lizandro in Le Petit Cochon was fab. Brandon & Jose at the poolside bar kept us hydrated in soft drinks & not so soft drinks all day every day. Seis cerveza por favor Brandon!
A fab relaxing holiday enjoyed by us all. Thanks to you all for making it enjoyable.

Family Spring Break
Reviewed 19 hours ago

We stayed on the Hacienda side (Heaven side is adults only). Overall a great music themed all-inclusive resort that really pays attention to details and service. Rooms were nice with a stocked mini fridge and bar. Hammock on the balcony was nice for lounging. Bathroom/sink/shower layout allowed our family of 4 to have multiple people use it at once. Pool was a good size with a slide and some water features. Kids liked it so much we actually never made it to the water park. Lots of activities day and night. For drinkers, top shelf alcohol is available, just ask. Rock memorabilia in the lobbies was awesome. Even better, my daughter got to check out a Fender and play which made her trip. I used the spa for a massage which was very professional and relaxing. Staff was super friendly and attentive. The only reason I am not giving an excellent rating is the food. The buffet restaurant and the pool area food was fantastic, but when you made dinner reservations the experience felt rushed one night and the food wasn't much better than the buffet. Kids want to go back again.

Great service
Reviewed 1 day ago

Great hotel . Excellent service all around . We stayed for a week and it was incredible. The food was amazing the restaurant were really near and clean . The room service was surprisingly fast thanks Fernando luquin for the great service . We went dinner to zen and the food was amazing the hostess cristy was always so nice and she had a big bright smile all the time For us zen was the best of the restaurants but all of the others were equally good .

family vacation
Reviewed 2 days ago

all my family had a great week in here. the water park is a lot of fun along with pool and beach. we loved le petit cochon and zen. the rooms were very clean and confortable. the staff is very friendly and ready to attend every need.