4.5
Very Good 12587 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • All meals and drinks (non-alcoholic and domestic alcoholic) are included the Jetsetter rate
  • Five pools with swim-up bars and water slides
  • Nine restaurants — each specializing in a different cuisine
  • Access to a private white sand beach

What To Know

  • Kids activities are scheduled daily; there’s also a teen lounge and disco
  • Heaven, a resort within the resort, is an adults-only enclave with its own private beach
  • Rock Spa has 75 treatment rooms and a lavish Old World appeal
  • The state-of-the-art fitness center’s multiple daily classes begin at 8 a.m.

Amenities

  •  All-Inclusive
  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Exterior Grounds Modern Tropical leisure building Resort night plaza shopping mall sign

Overview

Sophisticated all-inclusive beach sleep 25 minutes south of Playa del Carmen, with five pools, nine dining options, a spa and a music lab

The Lowdown

Located on a prime stretch of sandy Caribbean shoreline about 25 minutes south of Playa del Carmen, the Hard Rock Hotel Riviera Maya delivers a fun yet sophisticated beach escape, and the all-inclusive rate means everything from the in-room top shelf liquor cabinet to the nightly entertainment (think live DJs and headliners) to the kids club is included. All guestrooms have a beachy aesthetic, with rustic planks serving as headboards, natural stone lining the wall near the hydrospa tub and burnt orange accent walls. Other nice amenities include espresso machines (in some rooms), purified water and hammock-strung balconies. There is no shortage of activities, either. Relax beside one of the five pools, paddle up to one of the swim-up bars, carve out an afternoon at the 75-room spa, get dolled up at the beauty salon or see what it’s like to DJ or star in a band at the music lab. Each of the nine restaurants serves a different type of cuisine; try Ipanema’s for true Brazilian dishes cooked fresh over a fire, Pizzeto for brick oven pizza and pasta à la carte, and Zen for Asian specialties that include teppanyaki. Work off all the calories with a class (starting daily at 8 a.m.) at the state-of-the-art fitness center.

In the Area

With so much to do on-site, there’s little reason to leave the resort, but if you’re interested in learning more about the region, the Hard Rock arranges tours of Chichen Itza — one of the New Seven Wonders of the World — where you’ll see the 70-foot pyramid and Temple of Kukulkan. You can also go for a swim in a cenote, explore an underground river or book a tour of Tulum, a bit farther south, the site of a pre-Columbian Mayan walled city.

How to Get There

Hard Rock Hotel Riviera Maya – All Inclusive
Km 72, Carretera Cancun-Chetumal
Puerto Aventuras, 77710 Mexico

Reviews

4.5 Very Good 12587 Reviews
Like Returning Home!
Reviewed 10 hours ago

This was our third trip to HRRM, while our check in wasn't as smooth as normal and one room out of our four had a serious mold issue everything else was awesome as always! Our favorite place to gather for the evening was the Sun Bar where Andy, Julio (who we first met at the Heaven Bar) Roberto, Ovando, ,Miguel, Noe and Jorge .... any many others I may have missed made each night a blast! Sadly some of our past friends JC and Manuel were not working that week at the Sun Bar but we did manage to track them down for a quick hug and a few drinks! While the Heaven Lobby is nice.....the Hacienda Lobby is where to be at night!
We rented Bali beds for a few of the days we were there Alex, Damian and Panama took awesome care of us. Starting the mornings off with a mimosa in a Bali bed is the way to go!
My son tried scuba lessons with Jade and now wants to take lessons at home! She did a great job with him. The new water park was a hit with all the family members! Great addition HR!
Our most memorable dinner was with Sammy at Cio, while they could not do the "flaming cheese wheel" he still made sure our dinner was great!
My son and I had the pleasure of Ibarra at the spa, doing our massages. Def the best I have had at the resorts! And a special thanks to Richard and Lety at the Vacations Planner desk in the Hacienda Lobby, they both were a great help getting our party of 8 organized on a few excursions and putting up with our confusion and chaos lol
Overall the property looked as good as ever. The obstacle course looks like it had been updated a bit. The guys worked constantly to keep the Sargasso out of our way and off the beach. The food overall was good, maybe even a bit better than our last visit.
It might be a bit before we return but the main thing that will ALWAYS influence our choice for the next trip will be the people of HRRM. They all seem to really enjoy their jobs and the guests. The place is great but the people are what make it beautiful. And as always, a special thanks to Elias who works endlessly to ensure our family is happy and enjoying our visit. Thank you!

Hard Rock Riviera Maya.....completely Rocks
Reviewed 15 hours ago

All inclusive hotel with plenty for families on the hacienda side and a fantastic adult only theme on the heaven side. The food alone at any one of the hotels nine restaurants was absolutely incredible

Amazing Extended Weekend
Reviewed 1 day ago

The resort was amazing. Beautiful, clean, everyone was very friendly. The pools were incredible. The rooms were nice. I found the beds to be very comfortable. There was something wrong with the phone in the room. When trying to call room service I couldn't barely hear the person on the other end. The service at the pool bar was at times pretty slow, even when not busy. The buffet meals were just ok.

Nonstop Action
Reviewed 1 day ago

If you have adventurous kids and want nonstop things to do- I highly recommend Hard rock riviera maya!!! The Woodward is just an added bonus!
I would give the food 4 stars and the room 3 stars but the excitement the place brought my 5 kids I would definitely return!!!

They rock it!
Reviewed 2 days ago

Great service, wonderful location, fantastic facilities and attention to details!!
The environment made me feel happy, the riviera maya location is WOW, plus the effort they made to create a unique environment with music, aromatherapy, decoration... every single detail :)