4.5
Very Good 13210 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • All meals and drinks (non-alcoholic and domestic alcoholic) are included the Jetsetter rate
  • Five pools with swim-up bars and water slides
  • Nine restaurants — each specializing in a different cuisine
  • Access to a private white sand beach

What To Know

  • Kids activities are scheduled daily; there’s also a teen lounge and disco
  • Heaven, a resort within the resort, is an adults-only enclave with its own private beach
  • Rock Spa has 75 treatment rooms and a lavish Old World appeal
  • The state-of-the-art fitness center’s multiple daily classes begin at 8 a.m.

Amenities

  •  All-Inclusive
  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Exterior Grounds Modern Tropical leisure building Resort night plaza shopping mall sign

Overview

Sophisticated all-inclusive beach sleep 25 minutes south of Playa del Carmen, with five pools, nine dining options, a spa and a music lab

The Lowdown

Located on a prime stretch of sandy Caribbean shoreline about 25 minutes south of Playa del Carmen, the Hard Rock Hotel Riviera Maya delivers a fun yet sophisticated beach escape, and the all-inclusive rate means everything from the in-room top shelf liquor cabinet to the nightly entertainment (think live DJs and headliners) to the kids club is included. All guestrooms have a beachy aesthetic, with rustic planks serving as headboards, natural stone lining the wall near the hydrospa tub and burnt orange accent walls. Other nice amenities include espresso machines (in some rooms), purified water and hammock-strung balconies. There is no shortage of activities, either. Relax beside one of the five pools, paddle up to one of the swim-up bars, carve out an afternoon at the 75-room spa, get dolled up at the beauty salon or see what it’s like to DJ or star in a band at the music lab. Each of the nine restaurants serves a different type of cuisine; try Ipanema’s for true Brazilian dishes cooked fresh over a fire, Pizzeto for brick oven pizza and pasta à la carte, and Zen for Asian specialties that include teppanyaki. Work off all the calories with a class (starting daily at 8 a.m.) at the state-of-the-art fitness center.

In the Area

With so much to do on-site, there’s little reason to leave the resort, but if you’re interested in learning more about the region, the Hard Rock arranges tours of Chichen Itza — one of the New Seven Wonders of the World — where you’ll see the 70-foot pyramid and Temple of Kukulkan. You can also go for a swim in a cenote, explore an underground river or book a tour of Tulum, a bit farther south, the site of a pre-Columbian Mayan walled city.

How to Get There

Hard Rock Hotel Riviera Maya – All Inclusive
Km 72, Carretera Cancun-Chetumal
Puerto Aventuras, 77710 Mexico

Reviews

4.5 Very Good 13210 Reviews
Great Vacation and even better Butler Pamela
Reviewed 4 hours ago

I'm a little late with my review being that my trip took place from May 29th - June 5th but better late than never. This was my second time here and this time was a perfect romantic getaway for my girlfriend and I. As amazing as the the resort and staff are, nothing was better and more helpful than my amazing butler Pamela. She made sure that we have everything we needed and would check in on us regularly to ensure we were enjoying our stay. She also ensured to book our beach cabana's and pool chairs as well as making dinner reservations for us every night. This was my first time having a host and Pamela went above and beyond to make sure my trip was a memorable one. Thanks to her and the entire staff at the Hard Rock Rviera Maya I'll be looking forward to booking my next trip back here.

Fantastic as Always
Reviewed 2 days ago

I never write reviews but after the outstanding services I Received at the HRRM I felt obligated to commend this resort. I am a Palace Premier owner and I have been going to this resort since it was Owned by Palace . I booked 3 rooms for 7 people and I stayed a second week on my own . I contacted Elias Herrejon who I had the pleasure of meeting on my last trip he was fantastic helping to set up two Birthday and a Anniversary celebration. He also helped me with room assignments because two of our group had disabilities.
From Maria at the French Restaurant to Bernardo at the Rock Spa store and all of the servers from the beach to the restaurants it was an amazing trip .
The resort was busy but not one service was impacted it was as if we were the only ones there .i have traveled to numerous island destinations but I return here year after year because you will never meet a nicer and more efficient staff.
I highly recommend this resort especially for families .

Great place for family vacations.
Reviewed 2 days ago

Overall HR Hotel is a great place to enjoy vacations with Family, employees are super attentive to any need you may have, rooms are spacious and super clean, pools and all shows are great.
Food is so delicious, we definitely are planning to go again.

Amazing hotel! Highly recommended!
Reviewed 2 days ago

We just returned from a 7 day, 6 night stay on the heaven (adults only) side of the resort. This is our third time there and each time is better than the time before. The staff is outstanding, accommodating and friendly, the resort is super clean! The food is great, the spa is wonderful and there are so many fun poolside activities and other entertainment around the resort. The resort grounds are beautiful also. We did not leave the resort at all so I cannot comment on that but truly this place is great. We will definitely go back in the near future.

Less than stellar experience
Reviewed 3 days ago

Outdated check in and restaurant reservation procedures. Had to stand in line every day for at least 15 minutes to make dinner reservations and there would be one person at the desk working and there were very limited reservations at the restaurants unless you were a member. Every day was told a different dinner reservation policy depending on who I spoke to. Never had to pay for bali beds at any of the other 4 mexican resorts that we have stayed in. Even when I was going to pay for a bed, there were none available for the entire 9 days of my stay. Poor exterior wi-fi. Only briefly told about resort, but not informed of all the amenities the resort had. We saw a lot of other people being given tours. We felt that by staying at a well-known named resort like the Hard Rock, it would have been more up to date with the times. Other mexican resorts we've stayed in you could make dinner reservations from your room or on the first day you arrived for the entire week. You also were given a ipad to check in and the process only took several minutes.