Terrible 13473 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • All meals and drinks (non-alcoholic and domestic alcoholic) are included the Jetsetter rate
  • Five pools with swim-up bars and water slides
  • Nine restaurants — each specializing in a different cuisine
  • Access to a private white sand beach

What To Know

  • Kids activities are scheduled daily; there’s also a teen lounge and disco
  • Heaven, a resort within the resort, is an adults-only enclave with its own private beach
  • Rock Spa has 75 treatment rooms and a lavish Old World appeal
  • The state-of-the-art fitness center’s multiple daily classes begin at 8 a.m.


  •  All-Inclusive
  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Exterior Grounds Modern Tropical leisure building Resort night plaza shopping mall sign


Sophisticated all-inclusive beach sleep 25 minutes south of Playa del Carmen, with five pools, nine dining options, a spa and a music lab

The Lowdown

Located on a prime stretch of sandy Caribbean shoreline about 25 minutes south of Playa del Carmen, the Hard Rock Hotel Riviera Maya delivers a fun yet sophisticated beach escape, and the all-inclusive rate means everything from the in-room top shelf liquor cabinet to the nightly entertainment (think live DJs and headliners) to the kids club is included. All guestrooms have a beachy aesthetic, with rustic planks serving as headboards, natural stone lining the wall near the hydrospa tub and burnt orange accent walls. Other nice amenities include espresso machines (in some rooms), purified water and hammock-strung balconies. There is no shortage of activities, either. Relax beside one of the five pools, paddle up to one of the swim-up bars, carve out an afternoon at the 75-room spa, get dolled up at the beauty salon or see what it’s like to DJ or star in a band at the music lab. Each of the nine restaurants serves a different type of cuisine; try Ipanema’s for true Brazilian dishes cooked fresh over a fire, Pizzeto for brick oven pizza and pasta à la carte, and Zen for Asian specialties that include teppanyaki. Work off all the calories with a class (starting daily at 8 a.m.) at the state-of-the-art fitness center.

In the Area

With so much to do on-site, there’s little reason to leave the resort, but if you’re interested in learning more about the region, the Hard Rock arranges tours of Chichen Itza — one of the New Seven Wonders of the World — where you’ll see the 70-foot pyramid and Temple of Kukulkan. You can also go for a swim in a cenote, explore an underground river or book a tour of Tulum, a bit farther south, the site of a pre-Columbian Mayan walled city.

How to Get There

Hard Rock Hotel Riviera Maya – All Inclusive
Km 72, Carretera Cancun-Chetumal
Puerto Aventuras, 77710 Mexico


Roberto the Heaven Bartender

The heaven bartender Roberto is one is the most amazing bartenders at the whole resort. He went above and beyond daily to ensure my drinks were fresh and my very difficult friend was well taken care of. He doesn’t ever use the word “no” and will do anything to ensure you have a great time. I have drank in a lot of bars, and let me tell you Roberto is one of the best bartenders in the world! Highly, highly recommend going to see him at the Heaven Bar! He makes the best drinks! You don’t have a hair on your rear if you don’t have a drink by Roberto! #hardrockriveriamayarules


Hard Rock Rivera Maya, Service, Honesty, Integrity and Professinalism Rock!

Hard Rock Rivera Maya is an excellent, trustworthy resort I would recommend to anyone.
During our stay my wife misplaced her wallet by the Convention Center. Noticed it missing a few hours later. Our bellhop guided us to Public Relations, security was contacted, her wallet was found and returned to us intact…Great Team Effort!
The resort is beautiful, the service is super and the entire staff friendly and accommodating.

A week to Remember

We booked this trip to celebrate a friends wedding. Everyone on the resort provided excellent service. Samuel brought our bags to the room and took us between hotels in the golf cart. Samuel was great and we appreciated his company on the short rides. (We went back and forth between the adult side and family side a few times.)The wedding was amazing next to the water. The rooms are huge and spacey. The restaurants were amazing. Italian was my favorite. They had late night snacks at both adult and family hotels at night. There were shows in the lobby as well. My favorite part about the trip was the pool side service from a young man named Erasmo aka "Drake". We had a huge party and he made sure the service was excellent. #HardRockRiveriaMaya #Erasmo