Viceroy Riviera Maya
What We Love
- The traditional Mayan Temazcal sweat lodge ceremony at the spa, meant to cleanse the body and the soul
- The resident spider monkeys
- Tequila and ceviche tastings in the Library bar
What To Know
- No kids allowed—this resort is adults only
- The ocean can be rocky, so wear the provided water shoes
- Both restaurants close at 10:30 p.m., and room service finishes at 11 p.m.
- Free WiFi
- Parking On Site
Despite the Viceroy’s airy, thatched-roofed villas filled with oversized beds and comfy sofas, most visitors spend 99% of their time outdoors, whether it’s frolicking in the turquoise water, sunning themselves on the white sand beach, or simply chilling in the private gardens of their cottages thanks to the outdoor shower, deck, hammock, and plunge pool. The resort’s attitude towards guests is to spoil, pamper, and spoil some more: staff poolside will change the covers on the sun loungers once they get damp, polish your sunglasses, and there’s even an actual soap concierge. Need service in the villa? Just call the butler. Couples will go crazy for all the romantic accents, from private dinners on the beach to massages at the spa to swimming sans bathing suit—why not? —in their private pools.
In the Area
The Viceroy, along with a handful of other high-end resorts, is just north of Playa del Carmen, where party animals will want to head for more vibrant nightlife than they’ll find in the resort community. Less than an hour’s drive north toward Cancún is the glitzy La Isla Shopping Village, home to over 150 stores interspersed with small canals and bridges; the aquarium is worth visiting if you’re traveling with children. A 15-minute drive to the south brings you to the Centro Cultural, which hosts art exhibitions and performances that are well worth seeing. There are several world-class sights a few hours from the resort, like the ruins at Chichen Itza and the Yucatan cenotes, sinkholes once sacred to the Mayans where visitors can go swimming: the hotel can arrange trips to both, as well as horseback riding, deep sea fishing, and various watersports.
How to Get There
We discovered during our stay that half of the Viceroys beach area is available to the neighboring hotel to utilize as well as for the general public to use. We also were informed that the restaurants were open to anyone (kids included) to make a reservation and come too. Not just those staying at the hotel. Although we only experienced an issue with “outsiders” on the beach & in the Resturant’s on one of our 7 days it was and is more than a little disheartening thinking that should we come back the Viceroy beach area and/or resturant's could be completely utilized by the public. In addition we also heard that the hotel may no longer be adults only and although we love children one of the reasons why we choose this particular hotel is because we enjoy the quiet & serenity. Unless we get some reassurance that the public isn't going to take over the Viceroy beach area or hotel facilities I am not sure we will book another trip there again. As a sidenote we were all inclusive and discovered once we got there that there were restrictions we weren’t made aware of ahead of time. I feel these restrictions should be plainly listed on their website. We absolutely love staying at this hotel and were devastated to find out this perfect place has been overrun by the public/government red tape and the owners are selling out by opening it up for all ages.
Will get to the point by pointing out the cons first since it might be important for some:
1.The beach is unusable since this is a “rocky beach”. They do give you shoes to wear but you will bang your knees against the rocks if you plan on going into the water and swimming . Playa del Carmen are rocky beaches - photos will not portray that so please do research if you love going into the water.
2. From 8pm to 11pm there is blasting club music from the hotel next door. Which ever part of the hotel you are in you will hear this.
3. Each villa comes with a plunge pool. I don’t see the point of this. It looks like a jacuzzi/ hot tub but it’s far from that. It’s cold water. They warm it up for you but it’s just very very luke warm water- do not except a hot tub kind of effect, again-not sure why this plunge pool of cold water is there.
4. They say the pool is heated but it’s not.
5. Spa does not have hot water coming from the showers and has the tiniest jacuzzi you have seen.
Very nice service, everyone is so polite and so well mannered. They really strive in keeping you happy.
Really nice spacious rooms and a lot of privacy.
Spa has a really nice well kept steam room.
Food is decent and they try their best to accommodate your taste and diet in case you have restrictions. By the way, maybe this is all over Mexican resorts, but you will have to pay 16% for service and 15% for government tax on top of everything you get.
The way they greet you once you arrive is so special. They gift you with home made soaps.
The entire resort has minimal villas so it’s quiet, private and definitely not like the mass market resorts.
The beach chairs and the service near the pool and beach are impeccable.
I would recommend this place for couples who want privacy within a very natural habitat where you won’t even hear your neighbors.
Viceroy Riviera Maya has become our absolute go to spot for a quick respite from the crazy pace of Houston. The staff is the most accommodating we have ever encountered. Rooms are great and food is spot on. Can't think of any reason to not return and sooner than later.
If you are looking for Hotel in Playa Del Carmen with great rooms, nice pool and good food, Viceroy is the place. Edgar at the Pool is still the top guy when it comes treating guests with focus and dedication around service.
We have been back for two days and are already planning to return next year. This place is simply stunning and the level of service is exceptional.
The staff at the resort go above and beyond in every interaction. We received amazing attention at the pool and the beach. Whenever our drinks were almost empty, they would be magically refilled, when we looked a little hot a cold wet towel would appear to cool us down or a frozen fruit popsicle would appear. My sunglasses were looking a little blurry, all of a sudden someone would appear to clean them for me. This was next level service and we loved every minute of it.
The one surprise that made me the happiest was that our butler noticed that I was coloring by pool, that evening when we returned to the villa to get ready for dinner a large canvas, paint, and brushes had been set up on our private patio. This was such an unexpected gift and so thoughtful for the hotel to provide. I am not an artist, but it felt so good that they would notice that I was coloring that morning. Truly amazing.
We had the standard luxury villa (#40), which was still incredible. Our pool was very private and we loved having breakfast on our patio every morning. The bed was very comfortable and we loved the outdoor shower. The housekeeping staff is fantastic and our room was spotless every day.
The food is exceptional for breakfast, lunch, and dinner. We had purchased the mayan indulgence package, so all of our food and beverages were included. This is definitely the way to go and in the end was a huge money saver. We ate room service for breakfast every day, the Coral Grill every day for lunch, La Marea for dinners. Best items on the menu - Azteca Cake for breakfast! woah, this is amazing and a must try. Shrimp Tacos and Lime Soup for lunch. Dinner get the Suckling Pig Confit as an appetizer, and then share the Kurobuta Poc Chuc (pork chop) and one of the fish specials. Finish with the chocolate fondant cake and churros! Love!
Our last morning we lucked out by seeing a whole squad of monkeys in the trees! What an amazing sight and it was so much fun to watch them swinging around.
If you are looking for a party spot, this is not it. Nobody talks to you or tries to be your best friend. The pool was so quiet and most people were either napping or reading.
The only slight negative we experienced loudish hotel next door. It was not a huge issue for us but there is some noise that spreads over to the Viceroy haven. It really just helps to remind you of how lucky you are to be where you are.
We have already started to plan our next stay in November 2019.