Viceroy Riviera Maya
What We Love
- The traditional Mayan Temazcal sweat lodge ceremony at the spa, meant to cleanse the body and the soul
- The resident spider monkeys
- Tequila and ceviche tastings in the Library bar
What To Know
- No kids allowed—this resort is adults only
- The ocean can be rocky, so wear the provided water shoes
- Both restaurants close at 10:30 p.m., and room service finishes at 11 p.m.
- Free WiFi
- Parking On Site
Despite the Viceroy’s airy, thatched-roofed villas filled with oversized beds and comfy sofas, most visitors spend 99% of their time outdoors, whether it’s frolicking in the turquoise water, sunning themselves on the white sand beach, or simply chilling in the private gardens of their cottages thanks to the outdoor shower, deck, hammock, and plunge pool. The resort’s attitude towards guests is to spoil, pamper, and spoil some more: staff poolside will change the covers on the sun loungers once they get damp, polish your sunglasses, and there’s even an actual soap concierge. Need service in the villa? Just call the butler. Couples will go crazy for all the romantic accents, from private dinners on the beach to massages at the spa to swimming sans bathing suit—why not? —in their private pools.
In the Area
The Viceroy, along with a handful of other high-end resorts, is just north of Playa del Carmen, where party animals will want to head for more vibrant nightlife than they’ll find in the resort community. Less than an hour’s drive north toward Cancún is the glitzy La Isla Shopping Village, home to over 150 stores interspersed with small canals and bridges; the aquarium is worth visiting if you’re traveling with children. A 15-minute drive to the south brings you to the Centro Cultural, which hosts art exhibitions and performances that are well worth seeing. There are several world-class sights a few hours from the resort, like the ruins at Chichen Itza and the Yucatan cenotes, sinkholes once sacred to the Mayans where visitors can go swimming: the hotel can arrange trips to both, as well as horseback riding, deep sea fishing, and various watersports.
How to Get There
We arrived on August 31 for an anniversary trip and when we arrived we were told we had to leave because of a land dispute with the landlord and the neighbor. They wanted to send us to a lower end Hotel so we called America Express and booked Nizuc in Cancun and the staff was fantastic! They went above and beyond for us to make our stay wonderful. We ran into John Travolta and his family there so it wasn’t a bad trip.
Funny thing about telling us we had to leave the driver that took us to our new resort I asked what he was going to do with his time off he said he was booked solid for the weekend at the resort. They obviously were overbooked.
We arrived at the VICEROY for our Honeymoon on Aug 31st.
Only to be told that we were not allowed to stay at the VICEROY due to a land dispute and other reasons... they all seemed suspicious to say the least. They tried to put us in a substandard hotel and get rid of us very quickly it seemed. We suspect they were overbooked.
We have to argue our point for around 30 Mins to get them to put us up in a hotel of our choice for one night which eventually they agreed to, this was again stressful on our honeymoon but then we have to rebook our honeymoon and thankfully the ROSEWOOD accommodated us and made our honeymoon extra special.
Before staying at VICEROY they took 50% deposit of our stay in March from my account. They have still not refunded me and its over 1 week since our attempted stay with VICEROY.
To be treated like this on your honeymoon by such a prestigious hotel is beyond disgusting and the worst experience of our lives. We usually stay at the VICEROY hotels around the world and we will certainly NEVER be staying at the Riviera Maya location when there are so many other hotels who are offering better service/treatment.
I have had to contact AM EX now to take of the matter as they are still not giving me back my deposit after I have contacted them every day since we were refused to stay... I would expect something offered by VICEROY to make up for this matter however, I am sure they will not do anything apart from being disappointing...
We had been going to the same resort in Mexico for the last few years and decided to switch to Viceroy. I was a little nervous since it was a lot smaller but we ended up really loving the low key feel of it. The food was great and the service and staff were amazing.