97%
Members Recommend
4.5
Very Good 1296 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • The traditional Mayan Temazcal sweat lodge ceremony at the spa, meant to cleanse the body and the soul
  • The resident spider monkeys
  • Tequila and ceviche tastings in the Library bar

What To Know

  • No kids allowed—this resort is adults only
  • The ocean can be rocky, so wear the provided water shoes
  • Both restaurants close at 10:30 p.m., and room service finishes at 11 p.m.

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Elegant Lounge Outdoors Patio Romantic Tropical backyard outdoor structure home porch Courtyard living room Garden

Overview

Adults-only jungle hideaway and a favorite for romantics thanks to its ultra-secluded villas and beach access

The Lowdown

Despite the Viceroy’s airy, thatched-roofed villas filled with oversized beds and comfy sofas, most visitors spend 99% of their time outdoors, whether it’s frolicking in the turquoise water, sunning themselves on the white sand beach, or simply chilling in the private gardens of their cottages thanks to the outdoor shower, deck, hammock, and plunge pool. The resort’s attitude towards guests is to spoil, pamper, and spoil some more: staff poolside will change the covers on the sun loungers once they get damp, polish your sunglasses, and there’s even an actual soap concierge. Need service in the villa? Just call the butler. Couples will go crazy for all the romantic accents, from private dinners on the beach to massages at the spa to swimming sans bathing suit—why not? —in their private pools.

In the Area

The Viceroy, along with a handful of other high-end resorts, is just north of Playa del Carmen, where party animals will want to head for more vibrant nightlife than they’ll find in the resort community. Less than an hour’s drive north toward Cancún is the glitzy La Isla Shopping Village, home to over 150 stores interspersed with small canals and bridges; the aquarium is worth visiting if you’re traveling with children. A 15-minute drive to the south brings you to the Centro Cultural, which hosts art exhibitions and performances that are well worth seeing. There are several world-class sights a few hours from the resort, like the ruins at Chichen Itza and the Yucatan cenotes, sinkholes once sacred to the Mayans where visitors can go swimming: the hotel can arrange trips to both, as well as horseback riding, deep sea fishing, and various watersports.

How to Get There

Viceroy Riviera Maya
Playa Xcalacoco Frac 7
Playa del Carmen, 77710 Mexico

Reviews

4.5 Very Good 1296 Reviews
Wow! I want to come back!
Reviewed 1 day ago

This place is truly an oasis. Me and my wife got married there and we did not leave the resort during our entire stay which was Wednesday to Sunday. I truly felt like we escaped the world. The resort is in the jungle and it's very private and secluded. You feel like you are part of nature then you walk into your villa and it feels like home. The plunge pools and outdoor showers were amazing. This place really has thought of everything so you don't have to worry about one thing except to indulge yourself and relax. In addition to the accommodations, the staff and service was impeccable. Everyone was friendly and nice. They were attentive without hovering and I never felt like I was not being taken care of. I've stayed at a lot of places and this is the best customer service I have ever had.

Wow! Best service and amazing private villas!
Reviewed 4 days ago

This resort is very special. The staff is beyond wonderful, quick to serve and always with a smile. We stayed on site for the whole trip while enjoying the all inclusive indulgence package. The food was wonderful at each restaurant. Beach and pool service is very attentive. They also serve fun little treats throughout the day and have nice themed dinner nights to change the menus up some. Our Villa was upgraded to a premium for my birthday celebration and adorned with balloons and decor. Very sweet to celebrate with me! The villas are drop dead gorgeous with jungle foliage views surrounding the private plunge pool. They gave us two hand cut soaps which we used each time at our awesome outdoor shower. Never even used the indoor one! Fun little jungle walk to and from the pool was a highlight each day. We also painted a picture together at the painters corner in the jungle and brought home as a souvenir. Fun little touches! The beach was nice, but the water had seasonal seaweed and a tad rocky so we didn’t use it as much as pool for swimming and we are usually ocean lovers. It doesn’t take away from the incredible ambiance this resort offers however. Wonderful resort- highly recommended. Pepe, Fernando, Cesar, Rodrigo, Mario, Jonathan, Guadalupe- we will miss you! Wonderful personalities and fantastic servers. The boutique and young lady working at boutique were also great- she had to special order something for me from an outside pharmacy and it arrived in just a few hours. Great shop selection and not cookie cutter. A must go to resort!

A beautiful jungle resort
Reviewed 4 days ago

Viceroy is a gem of a resort set deep into the jungle. the villas are so very private and you really feel like you are part of nature. Gorgeous plunge pools in each villa. The spa is beautiful and the pool area is amazing. Both restaurants were fabulous and everything we ate was really great. The Service is fantastic!! Some of the prettiest villas I have ever seen.

Very Relaxing , Fantastic Staff
Reviewed 1 week ago

My wife and I had a great week in June in this small iquality hotel .

Only two restaurants but given the varied menu’s and theme nights we were never short of choice and the standard was very high.

The room was excellent , we did hear a little noise from the adjacent hotel but it really wasn’t bad and certainly did not ruin our sleep. Nice beach , quite a lot of seeweed but
we understand it was just the time of year .

The overriding memory was the absolutely brilliant staff and the level of service was really up there with the best we have experience around the world . Special mentions have to made for Victor and Oscar mixing the cocktails , Guadeloupe in the ‘upstairs’ restaurant and Jesus in front of house .

Very Luxurious
Reviewed 1 week ago

This resort is very luxurious. Great place to stay. Quiet, couples retreat feel. If you are looking for a quiet and relaxing get away, this is the place for you. They pamper you the whole time. We had a nice time