97%
Members Recommend
4.5
Very Good 1459 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • The traditional Mayan Temazcal sweat lodge ceremony at the spa, meant to cleanse the body and the soul
  • The resident spider monkeys
  • Tequila and ceviche tastings in the Library bar

What To Know

  • No kids allowed—this resort is adults only
  • The ocean can be rocky, so wear the provided water shoes
  • Both restaurants close at 10:30 p.m., and room service finishes at 11 p.m.

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Elegant Lounge Outdoors Patio Romantic Tropical backyard outdoor structure home porch Courtyard living room Garden

Overview

Adults-only jungle hideaway and a favorite for romantics thanks to its ultra-secluded villas and beach access

The Lowdown

Despite the Viceroy’s airy, thatched-roofed villas filled with oversized beds and comfy sofas, most visitors spend 99% of their time outdoors, whether it’s frolicking in the turquoise water, sunning themselves on the white sand beach, or simply chilling in the private gardens of their cottages thanks to the outdoor shower, deck, hammock, and plunge pool. The resort’s attitude towards guests is to spoil, pamper, and spoil some more: staff poolside will change the covers on the sun loungers once they get damp, polish your sunglasses, and there’s even an actual soap concierge. Need service in the villa? Just call the butler. Couples will go crazy for all the romantic accents, from private dinners on the beach to massages at the spa to swimming sans bathing suit—why not? —in their private pools.

In the Area

The Viceroy, along with a handful of other high-end resorts, is just north of Playa del Carmen, where party animals will want to head for more vibrant nightlife than they’ll find in the resort community. Less than an hour’s drive north toward Cancún is the glitzy La Isla Shopping Village, home to over 150 stores interspersed with small canals and bridges; the aquarium is worth visiting if you’re traveling with children. A 15-minute drive to the south brings you to the Centro Cultural, which hosts art exhibitions and performances that are well worth seeing. There are several world-class sights a few hours from the resort, like the ruins at Chichen Itza and the Yucatan cenotes, sinkholes once sacred to the Mayans where visitors can go swimming: the hotel can arrange trips to both, as well as horseback riding, deep sea fishing, and various watersports.

How to Get There

Viceroy Riviera Maya
Playa Xcalacoco Frac 7
Playa del Carmen, 77710 Mexico

Reviews

4.5 Very Good 1459 Reviews
Vacation like royalty
Reviewed 11 hours ago

The resort was better than described. My husband I enjoyed the privacy and intimacy of the villa with the personal plunge pool, hammock, outdoor lounging bed, and outdoor shower. We took advantage of the 80-minute massage, which were performed by very well-trained therapists, were in an amazing outdoor setting with a waterfall creating a relaxing and soothing atmosphere. The property offered small pockets in the jungle to allow one to express themselves through painting or writing or mediating. The staff was most attentive. We did not want for anything. The requests we made were met with enthusiasm and respect. Even though there were only two restaurants on the property, the menus were extensive, and we enjoyed delicious meals. We look forward to visiting Viceroy Riviera Maya again!!!

Unwind and Relax
Reviewed 1 day ago

My partner and I came to get away from Los Angeles and enjoy the beach and relax. The standard villa was roomy and the private plunge pool was great to cool off after spending a few hours at the beach. The grounds are incredibly clean, the breakfast was satisfying and the dinner at the restaurant were top quality. The best part of staying here was the friendly staff and their hospitality. Everyone knew our names, food allergies, room number and best of all my birthday. Thank you Viceroy and thank you Sandra for making our little getaway memorable.

Excellent!
Reviewed 5 days ago

Excellent ambiance & service. Great food. Great service. Very clean. Very relaxing. Great swinging beds! Great memories! Will stay here again. Worth every single penny! Best memories of Mexico Ever! I felt like I was in the middle of the jungle & on the beautil Gulf!

The staff is truly one of a kind!
Reviewed 7 days ago

I wanted to extend a heartfelt thank you for giving my wife and I the opportunity to visit your beautiful resort this past weekend! All I can say is… Wow! The resort and amenities in itself were incredible, but it was the staff members that sent it over the top. I can’t speak highly enough about the kindness, hospitality, and service we were shown. Edgar was so welcoming upon our arrival and continued to check on us throughout our stay. It was apparent that he truly cared for every guest on the resort. Additionally, the wait staff was fantastic. Pepé, Eddie, and Caesar in particular took great care to make sure that we were comfortable and enjoying our time on the resort. We were blown away by all the personal touches and attention to detail. It will be my pleasure to send our clients to Viceroy in the future at my highest recommendation.

I hope to see you again soon!

Amazing anniversary experience at Viceroy Riviera Maya
Reviewed 1 week ago

My wife and I have a fantastic vacation with fabulous food, friendly and professional service, and a very romantic bungalow setting for our wedding anniversary. I'd highly recommend this private, hide-away resort to any couple looking for a great, relaxing, and pampered get-away.