97%
Members Recommend
4.5
Very Good 1422 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • The traditional Mayan Temazcal sweat lodge ceremony at the spa, meant to cleanse the body and the soul
  • The resident spider monkeys
  • Tequila and ceviche tastings in the Library bar

What To Know

  • No kids allowed—this resort is adults only
  • The ocean can be rocky, so wear the provided water shoes
  • Both restaurants close at 10:30 p.m., and room service finishes at 11 p.m.

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Elegant Lounge Outdoors Patio Romantic Tropical backyard outdoor structure home porch Courtyard living room Garden

Overview

Adults-only jungle hideaway and a favorite for romantics thanks to its ultra-secluded villas and beach access

The Lowdown

Despite the Viceroy’s airy, thatched-roofed villas filled with oversized beds and comfy sofas, most visitors spend 99% of their time outdoors, whether it’s frolicking in the turquoise water, sunning themselves on the white sand beach, or simply chilling in the private gardens of their cottages thanks to the outdoor shower, deck, hammock, and plunge pool. The resort’s attitude towards guests is to spoil, pamper, and spoil some more: staff poolside will change the covers on the sun loungers once they get damp, polish your sunglasses, and there’s even an actual soap concierge. Need service in the villa? Just call the butler. Couples will go crazy for all the romantic accents, from private dinners on the beach to massages at the spa to swimming sans bathing suit—why not? —in their private pools.

In the Area

The Viceroy, along with a handful of other high-end resorts, is just north of Playa del Carmen, where party animals will want to head for more vibrant nightlife than they’ll find in the resort community. Less than an hour’s drive north toward Cancún is the glitzy La Isla Shopping Village, home to over 150 stores interspersed with small canals and bridges; the aquarium is worth visiting if you’re traveling with children. A 15-minute drive to the south brings you to the Centro Cultural, which hosts art exhibitions and performances that are well worth seeing. There are several world-class sights a few hours from the resort, like the ruins at Chichen Itza and the Yucatan cenotes, sinkholes once sacred to the Mayans where visitors can go swimming: the hotel can arrange trips to both, as well as horseback riding, deep sea fishing, and various watersports.

How to Get There

Viceroy Riviera Maya
Playa Xcalacoco Frac 7
Playa del Carmen, 77710 Mexico

Reviews

4.5 Very Good 1422 Reviews
The Best
Reviewed 2 days ago

We visited in April of 2018 and the experience was amazing. This is a boutique hotel with impeccable service and not one of the large impersonal resorts up and down the coast. The food was excellent and the accommodations better than described. The staff upgraded us to an ocean front villa next to the pool which exceeded all of our expectations. We are coming back again in May to do it all over again.

Anniversary treat
Reviewed 4 days ago

For those wishing to escape the hustle and bustle of everyday life this is the place private secluded villas relaxing atmosphere amazing staff who all help towards creating a very special break would love to have stayed longer!

Absolute heaven and MUST STAY in Riviera Maya!
Reviewed 6 days ago

I am obsessed with this gorgeous paradise and will be back! The service is above and beyond from the friendliness of every staff member to the care that they take of the property and you. They really make sure you are having the best time. The food and drinks are incredible! Loved every meal we had and I would highly recommend to do the all inclusive! They would change up the menu and even the seating so you felt like you were at a different place each night which I really appreciated all the extra efforts they made to never make you feel like you had the same meal. The villas are another level, all separate and very private so you feel you are in your own oasis. Loved our private pool that we swam in at least twice a day and the outdoor shower/ giant tub makes you feel like you have your own spa. The spa you can go to daily which I HIGHLY recommend as it is beautiful. We loved the steam shower and they even had daily scrubs to use which I thought was a lovely add on. You can tell everyone loves working here and I could write a 5 page essay about the most amazing time we had here. I would look no further and know you will have the best trip here!

Exceptional is the word
Reviewed 1 week ago

My experience at the Viceroy was the most enjoyable relaxing time I have ever had. The Villas are amazing and private. The staff is out of this world, word cannot describe. I have never been taken care of in such a way. The staff makes you feel like royalty. One amazing place!

Simply the BEST
Reviewed 2 weeks ago

We booked the hotel for my husband's 60th birthday. This place is THE BEST for an adult, couples vacation to get away from the world and enjoy time together. From our first step on the property, we felt relaxed and taken care of. The front staff was incredible. There was no waiting in line to check in with all that frustration. Our stay started peacefully with a Mayan blessing, tour of the grounds and ending in our room when they completed the check in. The room was feather free, as requested, and decorated for the birthday celebration with balloons and a 'cake' made from towels. It started the weekend off right.
The cabana was beautiful - secluded and private with each entry down winding pathways through the jungle. The bathroom with the outdoor shower and soaking tub were only made better by the bars of home maid soaps. The plunge pool was the perfect temperature. I immediately claimed the hammock. And it all was made better wearing the freshly ironed linen robes. There was little reason to leave......but for the beach!
Walking to the beach and pool, we were impressed as staff quietly moved to one side and stopped as we passed. It was a very nice touch.
The pool bar staff were incredibly accommodating to my husbands food restrictions. The chef even came out to introduce himself and assure every kitchen staff was aware of the preferences when preparing the food! All the drinks were made with fresh juices - no mixes. The pool service was perfect, there when needed but never hovering.
It was great to not have to worry about reserving a poolside or beach seat, there was always a place to be just as wonderful as the others. That really reduced the stress and frustration we had at other resorts.
We read of complaints about the noise from the resort next door. It was obnoxious. But as long as you are not in room #26, it can be ignored for the most part. It did not impact our enjoyment.
There is plenty of beach to walk and it is beautiful to look at, but this is not the best beach for swimming. The pools make up for this completely.
Our stay was during big seaweed and wind, but the staff worked diligently to clean it as possible. Mother Nature and the ocean.
Overall - for a couples' vacation to relax, unwind and spend quality time together - I have been no place better. This is the place. If you want to party with friends, bring your children,and be entertained, this is not your place, go next door.