Viceroy Riviera Maya
What We Love
- The traditional Mayan Temazcal sweat lodge ceremony at the spa, meant to cleanse the body and the soul
- The resident spider monkeys
- Tequila and ceviche tastings in the Library bar
What To Know
- No kids allowed—this resort is adults only
- The ocean can be rocky, so wear the provided water shoes
- Both restaurants close at 10:30 p.m., and room service finishes at 11 p.m.
- Free WiFi
- Parking On Site
Despite the Viceroy’s airy, thatched-roofed villas filled with oversized beds and comfy sofas, most visitors spend 99% of their time outdoors, whether it’s frolicking in the turquoise water, sunning themselves on the white sand beach, or simply chilling in the private gardens of their cottages thanks to the outdoor shower, deck, hammock, and plunge pool. The resort’s attitude towards guests is to spoil, pamper, and spoil some more: staff poolside will change the covers on the sun loungers once they get damp, polish your sunglasses, and there’s even an actual soap concierge. Need service in the villa? Just call the butler. Couples will go crazy for all the romantic accents, from private dinners on the beach to massages at the spa to swimming sans bathing suit—why not? —in their private pools.
In the Area
The Viceroy, along with a handful of other high-end resorts, is just north of Playa del Carmen, where party animals will want to head for more vibrant nightlife than they’ll find in the resort community. Less than an hour’s drive north toward Cancún is the glitzy La Isla Shopping Village, home to over 150 stores interspersed with small canals and bridges; the aquarium is worth visiting if you’re traveling with children. A 15-minute drive to the south brings you to the Centro Cultural, which hosts art exhibitions and performances that are well worth seeing. There are several world-class sights a few hours from the resort, like the ruins at Chichen Itza and the Yucatan cenotes, sinkholes once sacred to the Mayans where visitors can go swimming: the hotel can arrange trips to both, as well as horseback riding, deep sea fishing, and various watersports.
How to Get There
Seven weeks before an international trip, the Viceroy emailed us and abruptly canceled our reservation, citing "renovations." On review of trip advisor, the property had already been closed for four weeks by the time we were notified. We had planned work absences, plane travel, etc. around this trip, and are understandably frustrated. We will not be frequenting any of Viceroy's global properties given their profound lack of professionalism and consideration.
Booked this months in advance as a special treat all the way from New Zealand. Arrived to find the hotel locked and not a person in sight. Discovered they had transferred our booking to another hotel. As we had been in Cuba with no contact discovered a very ambiguous message through Expedia. The Viceroy didn’t even have the integrity to contact us directly or arrange transportation transfer or even clear communication. However the silver lining was that the transfer was to the Banyan Tree who were incredible and we gave 5 out 5 unlike the viceroy who gets 1 for their extremely poor effort and that we were out of pocket.
We arrived on August 31 for an anniversary trip and when we arrived we were told we had to leave because of a land dispute with the landlord and the neighbor. They wanted to send us to a lower end Hotel so we called America Express and booked Nizuc in Cancun and the staff was fantastic! They went above and beyond for us to make our stay wonderful. We ran into John Travolta and his family there so it wasn’t a bad trip.
Funny thing about telling us we had to leave the driver that took us to our new resort I asked what he was going to do with his time off he said he was booked solid for the weekend at the resort. They obviously were overbooked.