4.5
Very Good 1341 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Thompson Hotels’ first Caribbean outpost in a prime Playa location on restaurant- and bar-lined Quinta Avenida
  • The vast 30,000-square-foot roof deck, with an infinity pool, submerged loungers, cabanas, a bar and a restaurant by the team behind Catch, in New York’s Meatpacking District
  • Guestrooms have a sophisticated Midcentury Modern look courtesy of Mexico City designers Niz + Chauvet
  • Some of the 92 guestrooms have private terraces furnished with custom daybeds

What To Know

  • Free WiFi
  • Downtown location, just a five-minute walk from the beach
  • Quinta Avenida is Playa del Carmen's party central

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
property living room home condominium Suite Villa cottage

Overview

Thompson Hotels' Caribbean debut in downtown Playa, with a glam ’50s look and huge roof deck

The Lowdown

The first Caribbean outpost from design-loving Thompson Hotels, the Playa del Carmen promises a sophisticated Midcentury Mexican style, large guest rooms, and a 30,000-square-foot roof deck for lounging, dining, drinking, and dancing. Mexico City designers Niz + Chauvet are behind the smart style, which uses local materials and includes bespoke furnishings by Mexican craftsmen. All of the 92 guest rooms have beds dressed in sateen covers, craft cocktail bars and gourmet minibars, free WiFi and (in many rooms) private terraces furnished with custom daybeds. Most rooms overlook Playa’s streets, but some have partial views of the Caribbean. For even better scenery, head up to the sprawling 30,000-square-foot roof deck for 360-degree views of downtown and the blue sea beyond. This sure-to-be-a-hotspot playground has an infinity pool, sunken loungers and cabanas, a cocktail bar and food by the seafood experts at Catch, in New York’s Meatpacking District.

In the Area

The Thompson Playa del Carmen is on a prime patch of Quinta Avenida, Playa’s frenetic main thoroughfare. There are curiously few good Mexican restaurants, but you’ll find local specialties at Maiz de Mar, Almirante Peche and the hip Plank. For beach time (until the Beach House opens), nab your lounger early at Mamita’s Beach Club or arrive after dark for a dance party on the sand. For a dose of retail therapy, Quinta Avenida favorites include Narcisa and La Bikineria. Away from Playa, make the one-hour drive to hip Tulum for culture at the ancient Mayan ruins; top eats at Hartwood, Posada Margherita and Zamas; and eco-adventures in the Sian Ka’an Biosphere Reserve.

How to Get There

Thompson Playa Del Carmen
5th Avenida Norte Por 12
Playa Del Carmen, 77710 Mexico

Reviews

4.5 Very Good 1341 Reviews
Not worth the price
Reviewed 5 hours ago

Pool staff were rude, unhelpful and slow. They made us feel uncomfortable during our entire stay and we didn’t enjoy ourselves at all. They lied to us about beds being reserved by the pool, which we later understood from reception that it is not possible and got a bottle of wine to our room as an apology.

Highly recommended!!
Reviewed 1 day ago

We visited the Hotel Tomson in Playa del Carmen, a very nice hotel and the pool is beautiful and clean and the staff services are courteous, nice and quick and the employee Arturo served us and was very nice. Highly recommended for all ages a pampering and fun vacation! It is highly recommended !

Excellent hotel
Reviewed 2 days ago

The hotel is top notch in service and quality. It's in the heart of the action where everything is within walking distance. Bars, restaurants and shopping was readily available. The rooms were excellent with comfortable beds.

Weekend in Playa de Carmen
Reviewed 2 days ago

We went for 4 nights to Playa de Carmen. We went in a big group for a wedding. We stayed at the main house at first bummed out because most of the guest were staying at the Beach house on the beach. Once we saw the hotel and the pool on the rooftop we knew we made the right decision. We had the worst beach experience because the water was so ugly around the time we went. We left to a day trip in Isla de Mujeres and had a beach day there. The experience in the pool for the main house was phenomenal. Everything is nearby restaurants, bars, shops, and more. The staff was so phenomenal there was not one bad employee there. They greet you every moment from walking into the location from arrival to when checking out. Bringing your bag downstairs to holding your bags if needed so you can still do what you have to do. The cleanliness, friendliness, of the staff was great. I never had a moment without water, towels, because this was replaced everyday. This place made my experience of Mexico one in a million. Definitely will be back one day and recommend it to anyone. The front desk to me was the best ever!! Especially one of the taller girls in the front desk very sweet!! Kudos to the training of this establishment.

The best experience ever!
Reviewed 2 days ago

Some friends recommend on this place.
I came with my friend for a the day pass and we
had a great time !
The service was absolutely incredible ! The food was delicious and the pool was very clean !
The manager Jose Bazaldua and the waiter Edgar Silva were very nice and make a good time! The security guy Leiser was very nice too! Thanks Thompson I will come back soon.