4.5
Very Good 866 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Mayan-inspired treatments at the spa with a traditional temazcal steam hut
  • Each of the 513 suites has its own terrace or balcony and a Jacuzzi for two
  • Myriad romantic offerings, from couples massages on the beach to private candlelit dinners

What To Know

  • This is an adults-only resort; children under 16 are not permitted
  • There are private cabanas on the beach, but the beach itself is not private and receives a lot of foot traffic
  • No golf course on-site, but guests receive discounted tee times to Playacar Golf Club, about 10 minutes south

Amenities

  •  Adults Only
  •  All-Inclusive
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
sofa Suite Bedroom white penthouse apartment

Overview

Spanish-colonial style sets a romantic vibe at this couples-only resort in Playa del Carmen

The Lowdown

Wood beamed ceilings, wrought-iron chandeliers and opulent marble floors reference Spanish-colonial architecture at this couples-only retreat, located on a cabana-lined beach in the heart of the Riviera Maya. The 513 spacious suites are more like private apartments, featuring double Jacuzzis and private terraces or balconies with garden or ocean views; some come with their own semi-private pool or bar. When you’re ready to leave your suite, you can arrange to scuba dive or snorkel, play a round on the rooftop tennis court, lap in the olympic-size swimming pool or relax with a Mayan-inspired mud treatment at the eco-holistic spa. Choose among a handful of restaurants, ranging from an upscale gourmet Mexican-French fusion restaurant to an intimate Spanish tapas joint. Follow dinner with a nightcap at the Cigar Bar, where you can enjoy hand-rolled imported cigars and a variety of Mexican tequilas.

In the Area

Beachside taco huts, leafy cocktail spots and late-night discos are all within a short stumble away from the resort’s prime location in downtown Playa del Carmen. Dance the night away to ’80s rock and Motown at Tequila Barrel (between 10th and 12th streets), or kick back with the young set at La Fé (5th Avenue and 26th Street). Work up an appetite? Don’t miss the shrimp tacos with the spicy verde sauce at La Floresta (between Constituentes and Juarez streets) on the southbound service road just underneath the Highway 307 bypass. For traditional Mexican, try Carboncitos (4 Norte, between 5th and 10th avenues), where the people-watching is as good as the flank steak burrito and jumbo margaritas. Must-orders at the Italian-owned Piola (Calle 38 between 5th and 1st avenues) include the wood-oven pizzas and basil martinis, served in an intimate garden two blocks from the beach. A trip to the Riviera Maya is not complete without seeing the ancient Mayan Ruins of Chichén Itza, the seaside structures of Tulum and the jungle-fringed peaks of Coba.

How to Get There

The Royal Playa del Carmen All Inclusive Spa & Resort
Av. Constituyentes No. 2
Playa del Carmen, 77780 Mexico

Reviews

Amazing Service..Renovations limited the amenities..will return once completed
kellytrip813

to begin with, the service ,as usual, was absolutely outstanding! We are owners and were not informed of the massive renovations which was very disappointing as i used a good bit of my membership to bring our large group of 18 to my favorite resort..i think good customer service should invite all of us to return at a large discount or reimburse my weeks i had to use for half a resort...that being said .... our group can have a good time anywhere.. the renovation noise was subdued by the pool music during the day and the pool staff is so fun and entertaining they really work hard to get you all involved and enjoy yourself.. our personal Butler Arturo!!! took care of our needs every day and was so very attentive to our group ..getting all 18 of us together for dinner is not an easy feat! we had excellent service with last year's Butler David as well.. i highly recommend them both! Our room attendants both Aracely and Yaneth we so sweet and thoughtful..Pool service was amazing Antonio Martinez and Manuel kept our drinks full and even suggested new drinks for us all to try..never an empty glass:) The swing bar bartenders were awesome as well.The Taco chef at Rincon(our favorite restaurant) was a very hard worker and works under extremely hot conditions! he was great.. i do have to give a bad review to the hostess at the mexican restaurant at Panama Jacks.. Lucy was unbelievably rude and we had to really argue and push to get our tables.. she said the guests of Panama had first priority..Lucy did not handle us well at all and should not be in customer service..
all in all the impeccable service far outweighs the construction ..i do believe we should have been informed of these renovations and i think Hilton should make things right with all the clients that were not informed and spent a very coveted weeks vacation to only receive half a resort,,the lobby that is under construction is what is very much missed...there isn't a nighttime place to congregate with friends.. the center garden should have a bar and seating at all times not just for shows..that would help fix the problem of where to go at night...it is fun to walk the streets of Playa but a late night hangout should be made available at the resort..looking forward to completed renovations and hearing back from Hilton!

Beautiful property ruined by RENOVATIONS
Blaine B

This is a great resort that is under a major reno. You can not escape the noise, workers and limitations on the property. There is no mention of the renos on the web site or when you book. Should be done by December 2019. They should refund me. Book elsewhere if you can!

We will be back
heathercpe

We loved this location and the service was excellent. One of our favorite people was Laura at the pool. She memorized the drinks we wanted and kept our drinks full. She was pleasant and attentive. Marcos, our waiter, made dinner a delightful experience. By the time we left, we felt like we needed to come back to see our new friends and, yes the sunshine doesn't hurt in bringing us back either. They have a shorter stretch of beach if you are coming only to stay on the beach but the resort, staff and dining were excellent. We are excited for the construction to be complete because we will likely be able to rate this 5 stars at that time.