4.5
Very Good 18821 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Mayan-inspired treatments at the spa with a traditional temazcal steam hut
  • Each of the 513 suites has its own terrace or balcony and a Jacuzzi for two
  • Myriad romantic offerings, from couples massages on the beach to private candlelit dinners

What To Know

  • This is an adults-only resort; children under 16 are not permitted
  • There are private cabanas on the beach, but the beach itself is not private and receives a lot of foot traffic
  • No golf course on-site, but guests receive discounted tee times to Playacar Golf Club, about 10 minutes south

Amenities

  •  Adults Only
  •  All-Inclusive
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
sofa Suite Bedroom white penthouse apartment

Overview

Spanish-colonial style sets a romantic vibe at this couples-only resort in Playa del Carmen

The Lowdown

Wood beamed ceilings, wrought-iron chandeliers and opulent marble floors reference Spanish-colonial architecture at this couples-only retreat, located on a cabana-lined beach in the heart of the Riviera Maya. The 513 spacious suites are more like private apartments, featuring double Jacuzzis and private terraces or balconies with garden or ocean views; some come with their own semi-private pool or bar. When you’re ready to leave your suite, you can arrange to scuba dive or snorkel, play a round on the rooftop tennis court, lap in the olympic-size swimming pool or relax with a Mayan-inspired mud treatment at the eco-holistic spa. Choose among a handful of restaurants, ranging from an upscale gourmet Mexican-French fusion restaurant to an intimate Spanish tapas joint. Follow dinner with a nightcap at the Cigar Bar, where you can enjoy hand-rolled imported cigars and a variety of Mexican tequilas.

In the Area

Beachside taco huts, leafy cocktail spots and late-night discos are all within a short stumble away from the resort’s prime location in downtown Playa del Carmen. Dance the night away to ’80s rock and Motown at Tequila Barrel (between 10th and 12th streets), or kick back with the young set at La Fé (5th Avenue and 26th Street). Work up an appetite? Don’t miss the shrimp tacos with the spicy verde sauce at La Floresta (between Constituentes and Juarez streets) on the southbound service road just underneath the Highway 307 bypass. For traditional Mexican, try Carboncitos (4 Norte, between 5th and 10th avenues), where the people-watching is as good as the flank steak burrito and jumbo margaritas. Must-orders at the Italian-owned Piola (Calle 38 between 5th and 1st avenues) include the wood-oven pizzas and basil martinis, served in an intimate garden two blocks from the beach. A trip to the Riviera Maya is not complete without seeing the ancient Mayan Ruins of Chichén Itza, the seaside structures of Tulum and the jungle-fringed peaks of Coba.

How to Get There

The Royal Playa del Carmen All Inclusive Spa & Resort
Av. Constituyentes No. 2
Playa del Carmen, 77780 Mexico

Reviews

4.5 Very Good 18821 Reviews
Amazing location, beautiful hotel that need update
Reviewed 9 hours ago

The hotel are in the perfect location. The food menu are good but need update to be more actual. Room and site still great but need update compare to newest hotel. At night, the hotel lack of animation and they have no place to dance. But you are in the heart of Playa Del Carmen where you can find many many place to go at night outside of hotel. So if you like to wake-up early, be in a calm environment and sleep early in a traditional (old fashion) all inclusive 4.5 star, you will be happy. If you like something new and have a lot of experience of travelling to resort, maybe you would not be fully satisfied. Also, there where part of the hotel that was under renovation with the new owner (Hilton) when i was there at the end of december 2018. If your first priority is beach, you have to know that the beach in front are full of rock that hurt your feet. The best beach area i know this far in this area are Playacar resort.

Great Place, Great Resort and amazing staff!!
Reviewed 10 hours ago

We got married at the Hilton Playa del carmen on 28.11.19 and had the wedding of our dreams.

Half of my guest stayed at Panama (those who had kids) and the rest stayed at Hilton Playa del carmen (adults only). We had a fantastic time, my guest loved the beautiful resort and all the amenities.

This was our 3rd year visiting both hotels and the service has always exceeded our expectations. I like to thank Paola Tovar (my wedding coordinator) as she was always welcoming, attentive, so organised and just the perfect person to plan our wedding.
The waiters on my wedding day Jorge Canul, Kevin Angel, and Juan also did an amazing job.

Both resorts are in an excellent location (2 blocks away from the 5th avenue), which makes your stay in Playa a lot more fun and relaxed.

One of the main reasons we come back to the Hilton and Panama Jack every year is because of the staff. Each time we have returned, the staff remains the same with a few new faces each year. Not only has this allowed my husband and I to build friendships with the staff, but they are always friendly and welcoming.
I would also like to thank;

Jenifer -Brazilian restaurant at Panama Jack
Francisco - Front Desk Panama Jack
Alejandro - Restaurant Ventanas Panama Jack
Joaquín - Restaurant Ventanas Panama Jack
Mariano - Restaurant Ventanas
Blas Escamilla - Front desk Panama Jack
Mayela Rodríguez - Front desk Panama Jack
Freddy Gómez - Bellboy Panama Jack
Alberto Cortez - Bellboy Panama Jack
Gabriel vaquerizo - Bellboy Panama Jack
Aaron Pat - Bellboy Panama Jack
Carlos Alberto Vargas lagunas - Club Real Panama Jack
Erika - Coffee shop Panama Jack

Thanks again to everyone and we'll see you this year again :
Ale & Pablo

Ritz Carlton Service with Hilton Prices!
Reviewed 12 hours ago

My husband and I decided last minute to book this trip for Thanksgiving week. We had a ground floor, pool view which was perfect coming to / from the pool.
From the moment we arrived, we were treated like royalty! We were given bottles of water, a wet hand towel to wash our hands, and hand sanitizer as we waited for our luggage to get off of our van. We then were offered a margarita and escorted into a private office to check in (we are Hilton Honors Gold members).
We were escorted throughout the entire property and then to our room and shown all of the amenities including how to order room service.
We especially loved the breakfast buffet in the morning and the Asian restaurant in terms of dining.
My husband especially loved that the main Syril for restaurants, bars, and shopping are less than 1/4 mile from the resort. We always felt safe and there were tons of other American tourists. We will absolutely be back!

Just OK
Reviewed 19 hours ago

I had to think long and hard before writing this review! First of all after a long journey a good check in is so important as a first impression of a hotel - in our case it was slow and needs to be improved! Restaurants were fine with very good service from all employees. The drink situation was ridiculous - we enjoy an evening drink and it was so difficult to find premium liqueur - how the Hilton thought it was appropriate to give low quality alcohol (names we had never heard of) was pathetic. We ended up purchasing our own alcohol from 5th Avenue!! Totally unacceptable from a first class hotel! I have reported my findings to our Travel Agent since returning home - I can only hope the Hilton take heed of complaints and DO something about it!!! I would however like to give the hard working wonderful staff 5 stars - you are all amazing and I hope the Hilton appreciates each and every one of you.

Fabulous resort
Reviewed 21 hours ago

We just got back from the Hilton Playa Del Carmen and we had a fantastic time. We loved all the amenities , especially the awesome spin classes with Carlos and the great Aqua aerobics with Tony, Sergio and Danny. After all that exercise we enjoyed the delicious food in all of the restaurants, we never had to make a reservation and the choices and quality of food in all of them were great. The whole resort is so well looked after and it is close to 5th Avenue so you can stroll and do a little shopping. Finally, the staff, no matter what their role was were all friendly, polite and couldn't do more for you. I would definitely recomend it and would love to go back.