4.5
Very Good 18384 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Mayan-inspired treatments at the spa with a traditional temazcal steam hut
  • Each of the 513 suites has its own terrace or balcony and a Jacuzzi for two
  • Myriad romantic offerings, from couples massages on the beach to private candlelit dinners

What To Know

  • This is an adults-only resort; children under 16 are not permitted
  • There are private cabanas on the beach, but the beach itself is not private and receives a lot of foot traffic
  • No golf course on-site, but guests receive discounted tee times to Playacar Golf Club, about 10 minutes south

Amenities

  •  Adults Only
  •  All-Inclusive
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
sofa Suite Bedroom white penthouse apartment

Overview

Spanish-colonial style sets a romantic vibe at this couples-only resort in Playa del Carmen

The Lowdown

Wood beamed ceilings, wrought-iron chandeliers and opulent marble floors reference Spanish-colonial architecture at this couples-only retreat, located on a cabana-lined beach in the heart of the Riviera Maya. The 513 spacious suites are more like private apartments, featuring double Jacuzzis and private terraces or balconies with garden or ocean views; some come with their own semi-private pool or bar. When you’re ready to leave your suite, you can arrange to scuba dive or snorkel, play a round on the rooftop tennis court, lap in the olympic-size swimming pool or relax with a Mayan-inspired mud treatment at the eco-holistic spa. Choose among a handful of restaurants, ranging from an upscale gourmet Mexican-French fusion restaurant to an intimate Spanish tapas joint. Follow dinner with a nightcap at the Cigar Bar, where you can enjoy hand-rolled imported cigars and a variety of Mexican tequilas.

In the Area

Beachside taco huts, leafy cocktail spots and late-night discos are all within a short stumble away from the resort’s prime location in downtown Playa del Carmen. Dance the night away to ’80s rock and Motown at Tequila Barrel (between 10th and 12th streets), or kick back with the young set at La Fé (5th Avenue and 26th Street). Work up an appetite? Don’t miss the shrimp tacos with the spicy verde sauce at La Floresta (between Constituentes and Juarez streets) on the southbound service road just underneath the Highway 307 bypass. For traditional Mexican, try Carboncitos (4 Norte, between 5th and 10th avenues), where the people-watching is as good as the flank steak burrito and jumbo margaritas. Must-orders at the Italian-owned Piola (Calle 38 between 5th and 1st avenues) include the wood-oven pizzas and basil martinis, served in an intimate garden two blocks from the beach. A trip to the Riviera Maya is not complete without seeing the ancient Mayan Ruins of Chichén Itza, the seaside structures of Tulum and the jungle-fringed peaks of Coba.

How to Get There

The Royal Playa del Carmen All Inclusive Spa & Resort
Av. Constituyentes No. 2
Playa del Carmen, 77780 Mexico

Reviews

4.5 Very Good 18384 Reviews
BEST VACATION
Reviewed 10 hours ago

This was my first time at this resort and will not be my last, let me start by saying this resort is so amazing and they really go out of there way to make you happy. The rooms were spotless and not a bug to be seen as this is so important to me. The food was amazing as well I especially would like to make note that Francistgo from El Med restaurant is an employee who made our trip every morning we were greeted with a smile and one day asked for steak for lunch and there was none but he sent someone to go get us steak and everyday we came for lunch he had a ribeye waiting for us...talk about going the extra mile. The Royal if you are reading this review you really do have an amazing server and he would be the reason we come back .

The perfect honeymoon location apart from everyone wanting to extract as much money out of you as possible
Reviewed 19 hours ago

The Royal is truly a wonderful place for a special holiday! We didn’t want to leave. As per other reviews I can confirm that the staff are incredibly dedicated, helpful and friendly.

I would recommend this hotel based on its outstanding variety of food, activities, location and quality in terms of accommodation and cleanliness.

There is only one draw back to this hotel and I’m sure it’s equally as bad everywhere! We just felt that everywhere we went people were trying to squeeze every dollar out of our pocket, we took 2k spending money with us so we weren’t by any means on a cheap budget and could afford to do as much or as little as we wanted in the 2 weeks we spent there.

I can understand outside the hotel with the constant badgering to buy things but I even found it inside our hotel, which isn’t appealing when you spend 7k on a holiday and just want to relax on your honeymoon!

We had it at the dinner tables, by the pool with trips and spa services, and even when we were coming to and from the hotel in the lobby there was a group of people who tried to get your attention and suck you in to by time share (the new equivalent) this lady in particular managed to reduce me to tears on my honeymoon and made me want to go home with her personal questions and interrogation of my exact movements and plans for the day when I told her I didn’t want to join!

Another occasion was on arrival after a 10 hour flight and pretty much 24 hours of travelling to get there, we arrived boiling hot, tired and hungry wanting nothing more than a shower and a cold drink. Unfortunately we were subjected to a 20 minute sales pitch on special offers only available if we booked now (things like special dinners, private room massages etc) not what you need at check in at all! Beyond that nothing was explained very well and it was just frustrating to deal with.

It’s still the best hotel by far, I just wish they would relax on the hard sell and let you decide what you want to spend your money on and take no for an answer!

Excelent service
Reviewed 20 hours ago

We were a group of seven people. The service Is superb, love everything about this hotel. Is our third time in playa del Carmen and this property is by far the best hotel we have ever visited. All the restaurants are excellent but, again ... Best of all: the staff! Many thanks to all the people that made our vacation so unforgettable!

Magnificent
Reviewed 23 hours ago

We visited the Royal last week and had a magnificent time. This is our second trip.
Pros
Maria Marie’s is really a very fine restaurant with upscale food choices. The staff is well trained and very service oriented. Karen Lopez was especially great at managing reservations
Asiana is a great restaurant for lunch and dinner
Guadalupe at the pool helped us through a difficult situation with a guest and she kept everyone calm
The staff to guest ratio is high so the service is phenomenal
The pool
Cons
Pelicanos lunch menu is terrible. Too many fried items. Need to change menu more frequently
Need more umbrellas at the pool. It is a fight everyday to find a little shade

Other than these small things we will be back to this fabulous resort

Absolutely Amazing
Reviewed 1 day ago

From the very first moment we arrived at the hotel all the employees were outstanding! They were all very respectful and generous and didn’t hesitate to help us whatsoever. If you decide to stay at the Royal, Antonio and Daniel are excellent people to go to with any questions if you need any information about activities/shows/or any other events happening each day at the resort. Everyone was amazing and I would 100% recommend this gorgeous resort for your place to stay.