4.5
Very Good 19567 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Mayan-inspired treatments at the spa with a traditional temazcal steam hut
  • Each of the 513 suites has its own terrace or balcony and a Jacuzzi for two
  • Myriad romantic offerings, from couples massages on the beach to private candlelit dinners

What To Know

  • This is an adults-only resort; children under 16 are not permitted
  • There are private cabanas on the beach, but the beach itself is not private and receives a lot of foot traffic
  • No golf course on-site, but guests receive discounted tee times to Playacar Golf Club, about 10 minutes south

Amenities

  •  Adults Only
  •  All-Inclusive
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
sofa Suite Bedroom white penthouse apartment

Overview

Spanish-colonial style sets a romantic vibe at this couples-only resort in Playa del Carmen

The Lowdown

Wood beamed ceilings, wrought-iron chandeliers and opulent marble floors reference Spanish-colonial architecture at this couples-only retreat, located on a cabana-lined beach in the heart of the Riviera Maya. The 513 spacious suites are more like private apartments, featuring double Jacuzzis and private terraces or balconies with garden or ocean views; some come with their own semi-private pool or bar. When you’re ready to leave your suite, you can arrange to scuba dive or snorkel, play a round on the rooftop tennis court, lap in the olympic-size swimming pool or relax with a Mayan-inspired mud treatment at the eco-holistic spa. Choose among a handful of restaurants, ranging from an upscale gourmet Mexican-French fusion restaurant to an intimate Spanish tapas joint. Follow dinner with a nightcap at the Cigar Bar, where you can enjoy hand-rolled imported cigars and a variety of Mexican tequilas.

In the Area

Beachside taco huts, leafy cocktail spots and late-night discos are all within a short stumble away from the resort’s prime location in downtown Playa del Carmen. Dance the night away to ’80s rock and Motown at Tequila Barrel (between 10th and 12th streets), or kick back with the young set at La Fé (5th Avenue and 26th Street). Work up an appetite? Don’t miss the shrimp tacos with the spicy verde sauce at La Floresta (between Constituentes and Juarez streets) on the southbound service road just underneath the Highway 307 bypass. For traditional Mexican, try Carboncitos (4 Norte, between 5th and 10th avenues), where the people-watching is as good as the flank steak burrito and jumbo margaritas. Must-orders at the Italian-owned Piola (Calle 38 between 5th and 1st avenues) include the wood-oven pizzas and basil martinis, served in an intimate garden two blocks from the beach. A trip to the Riviera Maya is not complete without seeing the ancient Mayan Ruins of Chichén Itza, the seaside structures of Tulum and the jungle-fringed peaks of Coba.

How to Get There

The Royal Playa del Carmen All Inclusive Spa & Resort
Av. Constituyentes No. 2
Playa del Carmen, 77780 Mexico

Reviews

4.5 Very Good 19567 Reviews
Absolutely ghastly. Avoid !
Reviewed 19 hours ago

Hilton took over this property at the end of 2018 and are 'rebranding' it. Into what
I have no idea, but there is none of the 'sophisticated relaxation' promised on their website.
Reading other reviews it appears to have gone downhill big time.
There is nowhere to relax peacefully as if at the main pools you get blasted with music and 'fun activities' all day.

There is a smaller pool in another part of the grounds which I was told was the quiet area, but it is anything but that. It has been taken over by a party of guests who shout, scream and swear at each other all day. They start drinking at 11am and are there until that bar closes at 11pm. The noise level gradually increasing.
Despite complaining many times to the bar staff and hotel management about this anti social behaviour, they have totally failed to address the problem. Why should a small minority of guests who are oblivious to the effect that their behaviour has on other guests and show no consideration to others, be allowed to spoil it for everyone else?

I have been a loyal Hilton Honors Gold member for many years and feel badly let down. Perhaps they are rebranding the hotel as an 18-30 style downmarket resort as it now has that feel about it. I can't wait to leave.

The US $300 resort vouchers are a joke. Probably an incentive to attract bargain hunters and get people to turn a blind eye to the extensive building work and noise from the construction. You can not spend them like cash as they are spread over activities and meals I don't want. You have to spend at least $90 to get $30 off at one restaurant, and a pool foam party is really not my scene, despite the $25 discount.

The suites are very nice and large and generally staff around the hotel and very friendly, which are the only redeeming features.

I won't be coming back here and am seriously considering never staying in another
Hilton again.
Badly done Hilton!

STILL PARADISE
Reviewed 19 hours ago

As members of Real Club, we returned to this resort that was recently taken over by Hilton (formerly The Royal) to see what has changed. The resort remains gorgeous, the staff is amazing and our eleven days there were perfect. Mother Nature is taking a toll on the beach but we have been assured this is being addressed by all the resorts with the government.

Special shout outs to the Real Club Members Staff with the steady hand of Marcelo at the helm of member services team, Entertainment Team Victor, Sergio, Tony, Andres and Kevin, Fitness Center Juan (love the yoga) and Carlos, the Spice Breakfast Staff Jose Garcia, Sayra, Reynaldo, Israel, Javier, Adan, Liuvia, Lucianao, Nahum, Francisca, Areli, David, Lenin, Christian and Jose, Mario Fernandez, Chefs Plate Chef Mariana, Carlos, Gaby, Luis, Jorge, Omar & Jesus, Maria Marie's, Sommelier Carlos Jimenez and Marcos Masa, Aqua Spa Gilda and Angie, Lobby Bar guys and gals especially Raul and the Pool staff. You are ALL ready to make every day extra special.
Finally, meeting the new boss, Manuel Perez, who treated us like family. We will be back again.

Anniversary weekend!!
Reviewed 2 days ago

This trip was beyond amazing, the Hotel, staff, entertainment personnel, Food....everything was more than what we could have imagine. The entertainment personnel Andres. Galvan, Sergio, Tony, Victor, Kevin, Aglin, Stacy, Sheyla, Paco, Ricki. Miguel the pool bantender, from saying a simple Hello, to making your favorite drink or food. Simple espectacular. You won't be dissatisfied. They are going to make your trip one you will remember forever.

Hilton PDC
Reviewed 3 days ago

Everyone was friendly, the food was amazing and the service was great! The beach is nothing impressive but the pool and entertainment makes up for it greatly. The nightly shows in the lobby are phenomenal!

Amazing week in Paradise!
Reviewed 3 days ago

If they dont have it at the Hilton Playa Del Carmen, you probably dont need it. From the.minute we his the driveway the staff was amazing! Check in with Cristhyan & Dulce was seamless as was check out! The staff was friendly and covered our every need and the food was amazing! This was our first all inclusive and it went well beyond our expectations. The pool staff is energetic and engaging, the nightly entertainment was beautiful and fun! When you are here you feel like everyone is a part of your community. Highly recommend. Adults only