Very Good 1862 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • The Jetsetter rate includes daily buffet breakfast, free WiFi and gym access
  • Rooftop infinity pool and bar with Caribbean views
  • Within walking distance of Playa del Carmen nightlife
  • Weekend pool parties with a DJ
  • Free yoga on Monday, Wednesday and Fridays from 6 to 7 p.m.

What To Know

  • Children 14 and under are not permitted
  • The hotel is two and a half blocks from the beach
  • Some rooms have street views (and soundproof windows)
  • Loft Suites have peekaboo showers
  • Palm at Playa opened in December 2012
  • A $5 service charge per night will be collected at the Jetsetter checkout


  •  Bar
  •  Free WiFi
  •  Gym
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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Dining Drink Eat Luxury property Suite home living room condominium cottage Villa


Boutique beauty in the heart of Playa del Carmen with a restaurant, sexy rooftop bar and infinity pool

The Look

Less than three blocks from the Caribbean Sea’s cerulean waters, Palm at Playa celebrates its Mexican heritage with colorful Ticul tilework and local art. A giant mural of Ixchel, the goddess of fertility, by Lou-Andrea presides over the first-floor outdoor lounge, which is flanked by water and palm trees.

Bed and Bath

The 69 air-conditioned guestrooms feel more like apartments, offering at least 645 square feet of space. All feature wet bars, a lime-green accent wall, tile floors, wall-mounted flat-screen TVs, iPod docking stations and low-slung platform beds. The accommodations cater to couples, and Loft Suites up the sexy factor with peekaboo double glass rainfall showers in the middle of the room. The toiletries are Yucatan herbal bath products and include organic Mayan honeybee soap.


Located on the ground floor of the hotel, Aroma a Cilantro serves up classic Yucatan dishes such as marinated pork with handmade tortillas, refried beans and sauce. But the real draw here is the swanky rooftop infinity pool, which is ringed by cushioned chaise longues. Set up shop here for an afternoon, knock back a few margaritas, go for a dip, or sun yourself on one of the daybeds in the pool (although our favorite spot is the overwater hammock). The weekends can be sceney, with a DJ spinning all afternoon. The rooftop also offers guests an enormous hot tub, a small fitness center, a spa with two treatment rooms and a bar that offers a killer two-for-one happy hour.

In the Area

The Palm at Playa is right around the corner from bar- and restaurant-lined Fifth Avenue, Playa del Carmen’s busiest pedestrian thoroughfare. Go for the shrimp tacos and spicy verde sauce at La Floresta (between Constituentes and Juarez streets) or the basil martini wood oven pizzas at Piola (Calle 38 between Fifth and First avenues). For a different kind of nightcap, order a decadent hot chocolate at La Casa del Chocolate. Join European sunbathers at Mamita’s Beach Club, where you can rent an umbrella and a couple of chaise longues, order drinks and while away the day on the beach. Once you’re properly rested, tour the seaside Mayan ruins in nearby Tulum, about an hour’s drive from Playa del Carmen.

How to Get There

The Palm at Playa
8th Street between 5th and 10th Avenue
Playa del Carmen, 77710 Mexico


4.5 Very Good 1862 Reviews
Perfection at Playa
Reviewed 1 day ago

This small boutique hotel was a delightful place to stay. The entire staff was friendly and so helpful. We could always count on concierge, Sandra‘s advice and helpful hints for successful days with our 84 year old Mother.

Palm beyond experience travel scam
Reviewed 4 days ago

I went to downtown cozumel and I met juan canto with GL tours he promised a 8 hour fishing trip for 4 for 300usd with a 50 usd deposit as long as i would attend a 1.5 hour presentation for beyond experience travel club. We agreed and i did attend the presentation at the palm hotel in playa de carmen. I did not choose to purchase. The following day i waited for him and he never showed up. It took a long while to get in contact with him but when i did He said the boat showed up but left because no one was there. I was there 10 mins early and there was no boat. He told me to reschedule for the following day and i did for 2 reasons one he had my deposit and 2 i know things happen but i try to give people a chance and since we would be in the island for a week i didnt see a problem. The second day comes again no one showed up at the pier. He turned off his phone and i have yet to hear from him. Im now very glad i did not purchase the travel package. Now i can see how deceitful they can be . I will continue to post and repost my experience so that others will not be taken advantage of by juan canto, GL tours , beyond experience, and the palm hotel in playa de carmen who they represent. Its sad when come to a travel destination and get taken advantage of it makes us not want to ever return, tourism is what makes cozumel and coastal cities in mexico.

Boutique Hotel in the Heart of Playa Del Carmen
Reviewed 6 days ago

THe Palm is a great boutique hotel just steps away from the hustle and butsle of 5th Avenue. The staff is amazingly friendly and welcoming. The inner courtyard is relaxing and almost zen and gives you a quite relaxing space to escape the streets if you wish to do so. The roof top pool and deck has amazing views of the city and the ocean, you can grab a cocktail at the bar, cool off in the pool or grab a bite in one of the many lounge areas.

The rooms them selves are nicely appointed while not over the top they are spacious with big showers comfortable beds and hammocks on the patios to again relax and unwind. Overall for being just 2-3 blocks from the beach and steps away from all of the great Bars, Restaurants and Shopping on 5th Ave The Palm at Playa is a very tranquil and relaxing boutique hotel with everything you could need on your next Vacation.

Beautiful Place To Stay
Reviewed 2 weeks ago

My stay at the Palm was exactly what I needed! The hotel itself is so close to the beach, and almost right on the 5th st market which was perfect for me. The rooms were very comfortable and always clean. The food was also so good! I really enjoyed all of the options within the hotel! It’s close to night life, and as a solo traveler, that was perfect. I loved that I could here music from my room- it got me out and about during the evenings!

The hotel staff was amazing and made for such a lovely stay! So friendly and accommodating. I stayed for 5 days, and spent a fair amount of time on the roof by the pool, which was beautiful. The bar staff was always on top of making sure I had everything I needed- I can’t say enough about how great everyone was.

Sandra in concierge was so helpful, she booked my tour for me with NS Tours and kept in contact with them and me so I knew where to be and when, and followed up with me to make sure I was happy with my tour- she also was so helpful at checkout (since I had to leave at 2 am) she had a lunch prepared for me since I would be missing breakfast. So so great.

I highly recommend a stay with the Palm at Playa- the hotel and staff exceeded my expectations and made for a great first time trip to Playa Del Carmen! Thank you guys so much for making my trip!

Best Place in Playa Del Carmen
Reviewed 2 weeks ago

If you not going to stay at an all inclusive resort this is definitely the best place to stay in Playa Del Carmen. The hotel is lovely, the position is perfect and as many have mentioned the staff are incredible. Particular mention of Sandra again as she cannot do enough to help you.
You will definitely not be disappointed if you stay here,