4.5
Very Good 1890 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • The Jetsetter rate includes daily buffet breakfast, free WiFi and gym access
  • Rooftop infinity pool and bar with Caribbean views
  • Within walking distance of Playa del Carmen nightlife
  • Weekend pool parties with a DJ
  • Free yoga on Monday, Wednesday and Fridays from 6 to 7 p.m.

What To Know

  • Children 14 and under are not permitted
  • The hotel is two and a half blocks from the beach
  • Some rooms have street views (and soundproof windows)
  • Loft Suites have peekaboo showers
  • Palm at Playa opened in December 2012
  • A $5 service charge per night will be collected at the Jetsetter checkout

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Dining Drink Eat Luxury property Suite home living room condominium cottage Villa

Overview

Boutique beauty in the heart of Playa del Carmen with a restaurant, sexy rooftop bar and infinity pool

The Look

Less than three blocks from the Caribbean Sea’s cerulean waters, Palm at Playa celebrates its Mexican heritage with colorful Ticul tilework and local art. A giant mural of Ixchel, the goddess of fertility, by Lou-Andrea presides over the first-floor outdoor lounge, which is flanked by water and palm trees.

Bed and Bath

The 69 air-conditioned guestrooms feel more like apartments, offering at least 645 square feet of space. All feature wet bars, a lime-green accent wall, tile floors, wall-mounted flat-screen TVs, iPod docking stations and low-slung platform beds. The accommodations cater to couples, and Loft Suites up the sexy factor with peekaboo double glass rainfall showers in the middle of the room. The toiletries are Yucatan herbal bath products and include organic Mayan honeybee soap.

Beyond

Located on the ground floor of the hotel, Aroma a Cilantro serves up classic Yucatan dishes such as marinated pork with handmade tortillas, refried beans and sauce. But the real draw here is the swanky rooftop infinity pool, which is ringed by cushioned chaise longues. Set up shop here for an afternoon, knock back a few margaritas, go for a dip, or sun yourself on one of the daybeds in the pool (although our favorite spot is the overwater hammock). The weekends can be sceney, with a DJ spinning all afternoon. The rooftop also offers guests an enormous hot tub, a small fitness center, a spa with two treatment rooms and a bar that offers a killer two-for-one happy hour.

In the Area

The Palm at Playa is right around the corner from bar- and restaurant-lined Fifth Avenue, Playa del Carmen’s busiest pedestrian thoroughfare. Go for the shrimp tacos and spicy verde sauce at La Floresta (between Constituentes and Juarez streets) or the basil martini wood oven pizzas at Piola (Calle 38 between Fifth and First avenues). For a different kind of nightcap, order a decadent hot chocolate at La Casa del Chocolate. Join European sunbathers at Mamita’s Beach Club, where you can rent an umbrella and a couple of chaise longues, order drinks and while away the day on the beach. Once you’re properly rested, tour the seaside Mayan ruins in nearby Tulum, about an hour’s drive from Playa del Carmen.

How to Get There

The Palm at Playa
8th Street between 5th and 10th Avenue
Playa del Carmen, 77710 Mexico

Reviews

4.5 Very Good 1890 Reviews
Awesome
Reviewed 23 hours ago

I stayed at this Hotel for 4 nights to meet my parents and the stuff is very friendly, everything is very clean, the Concierge Sandra is amazing and the rooftop with the pool is super nice. I really enjoyed my stay there

Best Customer Service
Reviewed 4 days ago

the location of this hotel is perfect! right near bars, shops, restaurants, and most importantly: the BEACH! All of the staff at this hotel were amazingly helpful from the moment we arrived until the day we left =(. Sandra was willing to help the bachelorette party i was with any way she could, from calling cabs for us, to offering to give us wake up calls!

The rooms were BEAUTIFUL! They were clean, comfortable, and filled with anything we might need. Rooftop pool & bar area was awesome! Food could have been better.

Overall, this place was great and I'd definitely stay here again!

Excellent customer service, excellent amenities, excellent location, beautiful hotel
Reviewed 5 days ago

A few years ago my husband and I fell in love with Playa del Carmen and have often come here (2x a year). I have stayed in numerous hotels in the area as well as Cancun. We are frequent travelers and have stayed in numerous hotels in the US, Europe and Asia and I can say that The Palm at Playa has given us the best hospitality and customer service experience.

First, the location is perfect. It is a 5 minute walk from the beach and 5th Ave. There are numerous bars and clubs but the room was really quiet. The check in process was easy, front desk gave refreshing towels upon check in to freshen you up after a long day flying. Room was already assigned, as I have entered the room our name is already pre written in one of the paper media sitting near the phone. Bottled water was provided as well as a fresh fruit plate which was perfect, after a horrible delayed flight we were so hungry and thirsty!

The room is very quaint, clean and modern, bed and pillows are comfortable and toiletries are provided as well as a beach bag with beach towels in it and bath robes. The facility is nice, roof top pool is gorgeous, equipped with full staff and bar.

What shines the most here is the customer service they provide. Breakfast is included with fruit, drinks and choices of American, Continental and traditional Mexican. All were delicious and our server Samuel and Alfredo were very polite, and quick.

During our 5 day stay Sandra Lopez at concierge assisted us with transportation and she was very familiar with prices and recommended us fun things to do in the area. She’s very friendly and helped me print out last minute tickets to Xcaret.

The Palm at Playa, you have gone above and beyond with the outstanding customer service you provided, this is a very memorable experience that we will never forget and I will definitely be back along with my family soon.

Not sure if this has been brought up before but a small refrigerator would be a good addition to the room and better internet service but this didn’t at all affect the pleasant stay that we had.

Great hotel, great personnel
Reviewed 1 week ago

This hotel is perfectly located, walking distance from 5th avenue and the beach. The rooms were perfect! All the employees were awesome, specially Concierge Sandra Lopez and Rosy Cordova. We had a lovely experience. We would definitely recommend this place. Its a little expensive, but worth it.

Great Time
Reviewed 1 week ago

The hotel was clean and modern. The rooms were spacious and airy. You can’t beat the location. It’s a block away from the beach and in the center of 5th Ave. Lots of restaurants, shops and clubs...footsteps away. My husband and I had our room in the front of the hotel which can be really loud at night because of the bars ( make sure to request a loft in the back if your a light sleeper). We talked to the front desk about switching our room to the back of the hotel and Sandra (one of the managers) went out of her way to accommodate us. The customer service at the Palm is superb. Thank you Sandra!