The Palm at Playa
What We Love
- The Jetsetter rate includes daily buffet breakfast, free WiFi and gym access
- Rooftop infinity pool and bar with Caribbean views
- Within walking distance of Playa del Carmen nightlife
- Weekend pool parties with a DJ
- Free yoga on Monday, Wednesday and Fridays from 6 to 7 p.m.
What To Know
- Children 14 and under are not permitted
- The hotel is two and a half blocks from the beach
- Some rooms have street views (and soundproof windows)
- Loft Suites have peekaboo showers
- Palm at Playa opened in December 2012
- A $5 service charge per night will be collected at the Jetsetter checkout
- Free WiFi
- Parking On Site
Less than three blocks from the Caribbean Sea’s cerulean waters, Palm at Playa celebrates its Mexican heritage with colorful Ticul tilework and local art. A giant mural of Ixchel, the goddess of fertility, by Lou-Andrea presides over the first-floor outdoor lounge, which is flanked by water and palm trees.
Bed and Bath
The 69 air-conditioned guestrooms feel more like apartments, offering at least 645 square feet of space. All feature wet bars, a lime-green accent wall, tile floors, wall-mounted flat-screen TVs, iPod docking stations and low-slung platform beds. The accommodations cater to couples, and Loft Suites up the sexy factor with peekaboo double glass rainfall showers in the middle of the room. The toiletries are Yucatan herbal bath products and include organic Mayan honeybee soap.
Located on the ground floor of the hotel, Aroma a Cilantro serves up classic Yucatan dishes such as marinated pork with handmade tortillas, refried beans and sauce. But the real draw here is the swanky rooftop infinity pool, which is ringed by cushioned chaise longues. Set up shop here for an afternoon, knock back a few margaritas, go for a dip, or sun yourself on one of the daybeds in the pool (although our favorite spot is the overwater hammock). The weekends can be sceney, with a DJ spinning all afternoon. The rooftop also offers guests an enormous hot tub, a small fitness center, a spa with two treatment rooms and a bar that offers a killer two-for-one happy hour.
In the Area
The Palm at Playa is right around the corner from bar- and restaurant-lined Fifth Avenue, Playa del Carmen’s busiest pedestrian thoroughfare. Go for the shrimp tacos and spicy verde sauce at La Floresta (between Constituentes and Juarez streets) or the basil martini wood oven pizzas at Piola (Calle 38 between Fifth and First avenues). For a different kind of nightcap, order a decadent hot chocolate at La Casa del Chocolate. Join European sunbathers at Mamita’s Beach Club, where you can rent an umbrella and a couple of chaise longues, order drinks and while away the day on the beach. Once you’re properly rested, tour the seaside Mayan ruins in nearby Tulum, about an hour’s drive from Playa del Carmen.
How to Get There
Booked us in a room next to a rock band that played until 4am! Upon complaining they gave us ear plugs. Wouldn't move us, allegedly booked full. Next day they mysteriously had rooms clean and ready? Now we are in ping pong hell between the hotel (we had to check out) and the booking agent. They have my money and I'm told; "they are working on it!"
Good: The view from the rooftop ; the big pool ; the spacious rooms ; the breakfast variety ; the comfy bed ; the spacious bathroom, free parking garage ; located in the middle of Party Playa
Bad: The unprofessional staff (needed to contact / remind front desk 4 times to get something done) ; the noise level (had a room on first floor but could hear the music coming from the rooftop as if the DJ would have been in our room) ; No noise limitation to sound coming from the street, you can hear EVERYTHING from the street until middle of the night (2am) making it hard to get some sleep ; rooms advertised for 2+ people actually only have one king bed, addl. guests (3 or 4) need to sleep on the sofa, which is NOT a sofa bed. ; rooftop charges cannot be charged to the room, only after some unfriendly discussions with the staff ; slow & unstable wifi connection
Great room, fantastic and friendly staff, inexpensive. The room was large, modern and clean. It's close to the 5th Avenue area - which feels like a giant Fraternity Party - but if you get a room on the back side of the hotel you're well insulated from the noise. There is free parking - but there really isn't a need for a car - everything is within walking distance and any tours have pick up points nearby. The concierge Sandra hooked us up .. specifically making sure we're getting a good deal on our excursions. Great restaurant (with breakfast included) - roof top pool and bar were really a treat. I can't wait to go back!
We were dropped off after leaving Merida and took a 4 hour drive to arrive in Playa Del Carmen for a 3 night stay from Wednesday, Jan 9th to Friday, Jan 11th. Was so excited to arrive; we were a group of 6 from Montreal.
Sandra, the sweetest concierge, was waiting down in the basement where they have the drop-off. Bags were brought up promptly by bell staff in the elevator, and then we checked in with Miguel who was top tier. My cousin and I were brought to our original rooms, but we were not satisfied, and asked if we could pay premium to move rooms. So we each received a new separate room.
**Important to note there are two buildings: Building # 1 right along calle 8, and Building # 2 more in the gardens of the hotel.**
Miguel was amazing and charged us peanuts for an upgrade...of course we agreed to be exposed to the nightly music as we were in the Building # 1 right along the street. Seeing as I went out on the Wednesday and Friday night this was ok and I was also on 3rd floor.
Thursday night I stayed in, so heard the music until 4 AM. Friday actually the music plays until 6 AM at Murcielago at the corner in front of pharmacy, so beware. But with a bit of alcohol in system, it's not too bad. Wednesday and Thursday until 4 AM.
But both my cousin agreed to this condition of moving to superb rooms in Building # 1. Showers are gorgeous you can fit 4 people in, double sinks, living room area, king size bed so comfortable, I must say the rooms are OUTSTANDING. Recall: these are upgraded rooms we paid for. But even the regular room looked very nice (original ones we booked).
The roof top pool was great, with good service and the music is very nice electro house/some top 40s house too well mixed on playlist.
Location of hotel is excellent at calle 8. You are so central with 5th avenue right by. Can walk easily to all bars and hotel roof tops from Palm Playa. Night desk also very helpful to book taxis and actually took note of GUEST NAMES departing and room # for security reasons. Total security in town with tons of Policia federal and municipal all throughout 5th avenue.
Overall, superb experience, and already planning next trip to Playa in the next 6 months as the VALUE for Canadians is unreal versus comparing going to Florida or Bahamas for example.
Thank you so much to Miguel and Sandra again. Sandra even booked us the full day activity package at Xelha and arranged the transport. Five star staff.
Justin Hagen/Mark Hagen & Family
Montreal, QC Canada
We booked a room for three people for one night.
Upon arrival the bed for the third person was not prepared. We had to call room service at least for times and ask at the counter in person until the staff brought sheets etc.
The party on the pool deck was so loud that’s you couldn’t watch tv.
Be prepared for a short night during the weekend.
The room itself was spacious and nice.