The Palm at Playa
What We Love
- The Jetsetter rate includes daily buffet breakfast, free WiFi and gym access
- Rooftop infinity pool and bar with Caribbean views
- Within walking distance of Playa del Carmen nightlife
- Weekend pool parties with a DJ
- Free yoga on Monday, Wednesday and Fridays from 6 to 7 p.m.
What To Know
- Children 14 and under are not permitted
- The hotel is two and a half blocks from the beach
- Some rooms have street views (and soundproof windows)
- Loft Suites have peekaboo showers
- Palm at Playa opened in December 2012
- A $5 service charge per night will be collected at the Jetsetter checkout
- Free WiFi
- Parking On Site
Less than three blocks from the Caribbean Sea’s cerulean waters, Palm at Playa celebrates its Mexican heritage with colorful Ticul tilework and local art. A giant mural of Ixchel, the goddess of fertility, by Lou-Andrea presides over the first-floor outdoor lounge, which is flanked by water and palm trees.
Bed and Bath
The 69 air-conditioned guestrooms feel more like apartments, offering at least 645 square feet of space. All feature wet bars, a lime-green accent wall, tile floors, wall-mounted flat-screen TVs, iPod docking stations and low-slung platform beds. The accommodations cater to couples, and Loft Suites up the sexy factor with peekaboo double glass rainfall showers in the middle of the room. The toiletries are Yucatan herbal bath products and include organic Mayan honeybee soap.
Located on the ground floor of the hotel, Aroma a Cilantro serves up classic Yucatan dishes such as marinated pork with handmade tortillas, refried beans and sauce. But the real draw here is the swanky rooftop infinity pool, which is ringed by cushioned chaise longues. Set up shop here for an afternoon, knock back a few margaritas, go for a dip, or sun yourself on one of the daybeds in the pool (although our favorite spot is the overwater hammock). The weekends can be sceney, with a DJ spinning all afternoon. The rooftop also offers guests an enormous hot tub, a small fitness center, a spa with two treatment rooms and a bar that offers a killer two-for-one happy hour.
In the Area
The Palm at Playa is right around the corner from bar- and restaurant-lined Fifth Avenue, Playa del Carmen’s busiest pedestrian thoroughfare. Go for the shrimp tacos and spicy verde sauce at La Floresta (between Constituentes and Juarez streets) or the basil martini wood oven pizzas at Piola (Calle 38 between Fifth and First avenues). For a different kind of nightcap, order a decadent hot chocolate at La Casa del Chocolate. Join European sunbathers at Mamita’s Beach Club, where you can rent an umbrella and a couple of chaise longues, order drinks and while away the day on the beach. Once you’re properly rested, tour the seaside Mayan ruins in nearby Tulum, about an hour’s drive from Playa del Carmen.
How to Get There
We had an oversized apartment style room at the Palm. It also had an absolutely fantastic balcony with a hammock. The rooftop bar and pool were so relaxing and we spent more than a few hours up there drinking cocktails. The breakfast was excellent and the staff were sooo good. Highly recommend a stay at Palm and the only negative was that we were not there long enough!
Most impressive was the staff. We quickly found the roof top bar and staff very accommodating. Carlo, Saul and Antonio took great care of us each time we appeared. Samuel at breakfast, along with hector, the manager were great. The shining star of the hotel and our stay was the concierge, Sandra. Sandra does more than her job. She has a passion for what she does and that shows in the help that she provided us during our stay. She went way past above and beyond for us and that along with her magical personality was the best part of our trip to playa.
Great hotel with pool and jacuzzi on the roof top. Close to the Main Street, the beach and the bus station. Clean and very friendly staff. Great breakfast! No WiFi in our room though.. only in more expensive ones
What a wonderful hotel and reasonable priced. The service is excellent from Miguel and his staff at the front desk to the restaurant with Hector and staff and especially to Sandra Lopez the best concierge in Mexico. The roof top bar is amazing and the service out of this world.
If you are heading to Playa for a break this the place to go.
There are so many positive parts to the hotel, the staff are incredible and go out of their way to help and make you feel welcome. Rooms are immaculately clean and nice treat of chocolates each evening. The rooftop area is stunning with a fab pool and jacuzzi. Breakfast in the restaurant downstairs was also delicious.
However two things really let down the stay. Firstly the noise, it’s not the hotel fault but the noise from the bar opposite is terrible. Every night at full volume until 5am, I’m a heavy sleeper and this was too much even for me. Appreciate it is a party town but for a nice hotel it’s a real shame. If can get a quiet room it’s definitely worth it.
Secondly the WiFi, it doesn’t work in the rooms at all but in the common areas is incredibly slow. This should be better in a hotel of this standard.
Overall the place could be fantastic but a couple of things spoilt the stay.