4.0
Very Good 4233 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • A sprawling resort on Mexico's Caribbean coast, with Latin America’s only Cirque du Soleil show
  • Counting off all the restaurants, bars and pools you can visit without even leaving (total: 65)
  • Hanging by the hotel’s well-maintained beach or in its lush tropical forest
  • Catching JOYÀ, Cirque du Soleil’s only resident show in Latin America

What To Know

  • Valet parking is available; fees may apply
  • The resort is popular with families
  • Some facilities recently underwent a renovation
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Overview

A hotel at a Rivieria Maya resort with live Cirque du Soleil shows and a Jack Nicklaus golf course

The Lowdown

Isn’t life grand? It sure is at the Grand Mayan, which is located within the larger Vidanta Riviera Maya and where your choice of daily activities is as sweeping as the 530 acres the resort comprises. Sprawling along a stretch of Mexico’s Caribbean coast, the property houses spas, boutiques, a Jack Nicklaus golf course, a theatre for Latin America’s only Cirque du Soleil show and even a water park with its own lazy river. The pools total 27, the bars and restaurants total 38, and the hotels total five – the Grand Mayan being the most popular.
As a guest here, you’ll have the full run of the whole resort, but you might be drawn to what’s right here already. Miles of wooden pathways wind through tropical flora and fauna, palapas shade a Mayan sanctuary pool, and French food is always on the menu du jour, at the Azur bistro. But you’ll probably be most drawn to the beach, whose facilities recently underwent a renovation that left the whole space in even more delightful shape, so you can simply laze here all day and still have a Grand old time.

Rooms and suites

The Grand Mayan’s rooms and suites are spacious and serene. They come complete with a plush king-size bed, plus a Jacuzzi tub in the bathroom. The Master room has a terrace with a view and a LCD TV.

Dining

Between its
five hotels, Vidanta Resort on Riviera Maya is home to 38 restaurants
and bars. Grand Mayan itself houses Azur, a stylish French bistro, but
you can choose from tons of other eateries that serve everything from
burgers to tapas to sushi and stir-fry. Hit Frida’s for cantina-style
apps, or swing by Nektar for Yucatán fare – there are also a taquería
and cevichería, among the tons of dining-and-drinking options.

Spa

The resort houses two spas which are welcome to you as a guest of The Grand Mayan. Brio Spa is French-inspired and includes such facilities as palapas and a fitness centre. Spatium is more exclusive and offers a cutting-edge hydrotherapy annex, with Jacuzzis, cold plunge tubs and even Mexico’s first salt-therapy cabin.

Location

With the full run of the whole resort, you can do pretty much whatever you want, from singing karaoke to playing golf on a James Nicklaus course to learning to make fantastic guacamole. A water park with a lazy river and 27 pools let you splash about to your heart’s content, and miles of wooded pathways allow you to explore the facilities. Kids and teens will also love the respective clubs for them, and guests of all ages will delight in watching JOYÀ, Cirque du Soleil’s only resident show in Latin America. To get to downtown Playa del Carmen, though, you’ll only have to drive 20 minutes, so make sure your exploring doesn’t end at the hotel or at the larger resort.

How to Get There

The Grand Mayan Riviera Maya
Km 48 Carretera Federal
Playa Del Carmen, 77710 Mexico

Reviews

4.0 Very Good 4233 Reviews
Summer vaca
Reviewed 2 days ago

This is a really great and fun place. Lots to do, you really don’t have to leave. It restaurants are decent, and the value is good for the food. It’s expensive to rent water craft on the beach though so go into Cancun for cheaper prices.
All n all a great place if you want to hang out.

Grand Mayan - Vidante
Reviewed 2 days ago

Beware! Stay away! First off this place is feels like a fancy prison. Once you are in, it is hard to get out!
That being said, from the time you arrive, it literally takes over an hour to get to your room. We had to take two trolleys, wait for the trolley to arrive and then walk in the rain for 15 minutes to arrive at our room. When we tried to leave to go out for breakfast, they would question us at the gate asking,

One of the best resorts you can stay at except for the timeshare people.
Reviewed 2 days ago

You won't be disappointed staying at this resort which has everything you could possibly want. A golf course, great spa, 13 restaurants, 18 swimming pools, crocodile and flamingo sanctuary (not in the same compound of course) the rooms are very nicely furnished with full kitchen and a plunge pool on the balcony.

The ONLY thing you need to avoid at all costs is the timeshare meeting. Don't get enticed by whatever free goodies they offer you as its just simply not worth it. They say its only 90 minutes but its always 5-6 hours of your precious vacation time that you will never get back. If you do plan on attending be prepared to buy as they are ruthless in their sales pitches and they will lie straight to your face about what is offered. They sit with you at the free breakfast and get to know you getting you emotionally invested in them so you won't want to disappoint them by saying no to a timeshare.

If you outright refuse to buy they pretend to check you out where you are led to another room where they give you a "survey" on your experience. It's just another timeshare person trying to sell you another timeshare!!! If you just walk out and leave you don't get anything they promised you and after the hours you have already spent with them you are wanting to get something for all your time spent.
Top lies they tell you are:
You can spend all your free Vida dollars they give you on vacations. Truth is you can only spend 15-24% of the VIDA dollars on any item you are purchasing. You would have to buy $50,000 worth of stuff minimum to spend all $5,000 of your "free" vida dollars.
Lie #2 VIDA dollars don't expire. They do expire after a year.
They tell you about First Friday where you can buy more stuff on that day but read online where people complain the site is down on that particular day. Better yet, don't take my word for it, read any review you can about Mayan Riviera Timeshares on Google and pages upon pages of timeshare scams and ripoffs come up. Such a shame that this beautiful resort uses such tactics to ruin an otherwise perfect vacation. Avoid the timeshare meeting at ALL costs.
If you do end up buying remember: Mexican law allows you 5 days to rescind the purchase no questions asked. So you can buy, go back to your room and do the research online on what you have been told and make a more informed decision from there.

Pristine resort
Reviewed 2 days ago

It is a top notch resort but you have to be prepared to pay $11/day/person gratuity and a $7/day parking fee if you rent a car. That changed from the last time we were there two years ago and we weren't happy about the parking change. The chambermaid service was wonderful and the employees were all very accommodating once you got past the promotional pushes.

Excellent Resort, worth the higher prices.
Reviewed 2 days ago

Wow, we were very impressed with this Vidante resort. It is massive with tons of pools and eating options. No need to leave the resort except to do some light shopping for basic food if you like to eat a few meals in your room. Prices in the resort are high but we found the quality to be very good as well. Azur, Gong, Quintos, Nektar, were all excellent. We didn't have a bad meal. You can buy some basics in their mini mart at Jade. Our only issue was the weather which they couldn't control. It rained about 5 of the 7 days and it was torrential rain.
Bring comfortable walking shoes, you'll be glad you did! Wonderful walking paths and boardwalks throughout and you can always take the frequent trams that pass in front of your building.
All of the staff, throughout, were amazingly friendly and helpful. I can't say enough about the staff.
Avoid the timeshare sell at check-in, and they will call your room multiple times a day, every day! Just