What We Love
- The Greg Norman-designed golf course
- Afternoon beachside tapas, and the tequila library for late nights
- Hopping into a golf buggy and zipping around the resort
- Being ferried to your suite in a motor launch (many rooms have private docks)
What To Know
- There’s lots of seaweed in the water and, despite the staff’s best efforts, on the beach
- Some suites rest on stilts above the lagoon; these have swim-up access
- Free WiFi, bottled water, and fruit
- Free WiFi
- Golf Course
- Kids Club
- Parking On Site
Rather than deal with the spring-break craziness of Cancún, savvy travelers head instead to the Riviera Maya to trade beer cans for craft cocktails and cookie-cutter hotels for modern design and thoughtful amenities. The Rosewood Mayakoba, where every room is a suite and has its own private deck and heated plunge pool, delivers this complete change of pace. Staff greet guests with a welcome tequila, then follow up with almost eerie prescience, devoting considerable time to considerate gestures like leaving soft cloths for cleaning sunglasses in the rooms and refilling your ice water poolside every half hour. This is a resort that spoils you: rooms have Nespresso machines, there are foot showers for washing sand off your feet, and the spa delivers slippers in your size. The beach isn’t private, so expect foot traffic while sunbathing, but there are three pools. An aperitif at the Agave Azul Sushi & Tequila Bar, an open-air space that edges out over the lagoon with views of the mangroves, is a must, and there are weekly tequila tastings (from 100 different labels). Don’t miss the mezcal.
In the Area
The Rosewood is in the Playa del Carmen resort community, and guests can borrow hotel bikes to cycle the nearby nature trails or to stop into the other resorts situated nearby. Less than a hour’s drive north toward Cancún is the glitzy La Isla Shopping Village, home to over 150 stores interspersed with small canals and bridges; the aquarium is a favorite for those traveling with children. A 15-minute drive south brings you to the Centro Cultural, which hosts art exhibitions and performances that are also well worth seeing. Several world-class sights are a few hours from the resort—the Rosewood can arrange trips to both the ruins at Chichen Itza and the Yucatan cenotes (sinkholes once sacred to the Mayans) where visitors can go swimming.
How to Get There
Wow! The Rosewood Mayakoba is hands down the best hotel I've stayed at. Be prepared to pay for it though. However, you'll feel beyond taken care of and everything from rooms to the grounds to the food, and most importantly, the service is top notch. The villas are gorgeous and the surrounding grounds are lush and breathtaking. It was evident that each member of the staff is empowered to fulfill every request from the hotel's guests. When one of the members of my family fell ill, the staff spared nothing to make sure that we felt taken care of, from accompanying us to the hospital to bringing food to us when we were there. The spa is aso wonderful. If you can, go to the Rosewood, you won't regret it.
The resort is awesome. The staff is constantly trying to make your life easier while there. From packing and unpacking to drinks and or lunch on the beach to daily head massages on the beach to a steady flow of food and drinks.
The kids club is near the beach. You can check the kids in at 9 and check them out at 5. They just added an adults only area for the adults to get away from the kids.
During the high kid season, there are nightly programs for the kids, so it is date night every night.
Every room has its' own private pool, in addition to the six pools on the property.
We're not sure how they manage this, but every return visit to the RM is more fabulous than the last. It explains why we continue to return. We visited last Thanksgiving and decided to make a Spring time trip as well. We were not disappointed.
Our room was once again ready when we arrived at 9.30am. A feat unto itself if you travel much. The minute we arrived on property, we were greeted at the car door by the Guest Relations Manager, Jose Maria. He is AMAZING! This was not the first time we have had the pleasure of his assistance. As soon as I stepped out he was there with a hug and a loud "Mrs. xxx, I didn't expect to see you again so soon. Welcome home". I could live here, truly.
We had requested our favorite villa style, which is surprisingly the lower costing non-over water villa. But we were happily upgraded as returning guests to one of the recently renovated over water villas. They wanted to get our opinion of the new room.
The renovated outdoor living area is awesome and very comfortable. It used to be a little on the small side, which is why we prefer the regular room with the upper private sun deck for more outdoor space. All the updates were beautiful, tasteful, and local. The wet areas remain amazing and luxurious. We chose to have a lunch and a breakfast at our big dining table for the ease. And the room service delivery took less then 20 minutes. Amazing!
The housekeeping attendant managed to get in and out almost every time without us even knowing she was around. Our butler was helpful and even arranged for an extended checkout time without our having to request it. We planned to but he beat us to it.
The beach has been enlarged in the last year and continues to be soft and white. If you have traveled to a beach destination in the last 18 months, then you are aware of the seaweed issue that is plaguing all our beaches. This beach is no different. They make huge efforts to keep it clear, but as in most areas, it is a loosing battle. BUT, they continue to fight it. The water is Mexico...greens and browns. Not clear or blue (go to
he Bahamas for this). The sound of the surf is lovely and the service is un-reachable by any other property. Even the neighboring Banyon Tree, which is lovely and we did stay there once. But Rosewood is superior on all fronts.
At Thanksgiving, the new adult area was not quite finished and we were looking forward to seeing and using the area. It is beautiful, as I would expect nothing less. There are three small pools, large covered "living" areas, tons of variety for seating styles and places. The wait staff is absolutely superior to anything you will find anywhere else. The food and drinks easy, delicious, and abundant. Saturday at 1pm is a great time to be on this beach as it is "champagne 'o clock". Who doesn't love "free" champagne.
We once again did the small outdoor family style La Ceiba dinner. It is only a couple times a week, so reserve your spot, at least once! It is in the gorgeous herb garden under a giant lit tree. We did this dinner last time and because of that, almost didn't do it this time. It is very expensive (about $225 per person). But the food is unique, plentiful, and top quality as are the drink choices. Everything is well planned and a few upper level staff join in and dine with you. Jose Maria is a favorite attendee of many returning guests. You get to speak with the head chef who also loves to pour cocktails.
This hotel is ridiculously expensive and saving money once you get on property can not be one of your concerns. The best way to make full use of it, is use all the amenities and services. Use your butler, accept all the offerings on the beach (fruit, ice cream, cocktails, sun glass cleanings, head rubs...).
I was bragging to Jose Maria that I felt that I could ask for anything and they would find a way to manage the request. I joked that I might ask to have dinner with a flamingo one time. He didn't blink and said, "but of course". I laughed and said you think you could pull that one off? He laughed and said "of course, you didn't state the size or breathing ability of the flamingo". I honestly believe there is no request they won't kill themselves trying to accomplish.
This is why we will continue to return, again and again.
2nd visit. Amazed by the exceptional service from reception to private butler to every single person working at the resort: smiles, availability, warmth, prompt answer to any request. And then there is the Mayakoba grounds: stunning, a mix of raw preserved nature with perfectly groomed hotels surrounding. The rooftop suite is wonderful with a glorious view on the ocean, accessible via boat on the canal (magical) but also walking, biking (with your private bikes)... the inside decor is warm, cosy, super comfortable with perfect amenities. A great deal of efforts are made to make everything more environmentally friendly. Several restaurants and swimming pool. An adult only area with a bit of “hipstery” look.
The food is diverse and delicious. The margarita : perfect!
Will come back
The experience we had at Rosewood Mayakoba was absolutely incredible. Every staff member we met was friendly, accommodating, and professional. The accommodations were gorgeous - as well as clean, spacious, private, and romantic. The food options were amazing and absolutely delicious. We can't stop telling our friends and family about this experience and are already planning our next trip back.