5.0
Excellent 1918 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • The Greg Norman-designed golf course
  • Afternoon beachside tapas, and the tequila library for late nights
  • Hopping into a golf buggy and zipping around the resort
  • Being ferried to your suite in a motor launch (many rooms have private docks)

What To Know

  • There’s lots of seaweed in the water and, despite the staff’s best efforts, on the beach
  • Some suites rest on stilts above the lagoon; these have swim-up access
  • Free WiFi, bottled water, and fruit

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Golf Course
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Luxury all-suite retreat with personalized butler service, on a mile-long beach along the Riviera Maya

The Lowdown

Rather than deal with the spring-break craziness of Cancún, savvy travelers head instead to the Riviera Maya to trade beer cans for craft cocktails and cookie-cutter hotels for modern design and thoughtful amenities. The Rosewood Mayakoba, where every room is a suite and has its own private deck and heated plunge pool, delivers this complete change of pace. Staff greet guests with a welcome tequila, then follow up with almost eerie prescience, devoting considerable time to considerate gestures like leaving soft cloths for cleaning sunglasses in the rooms and refilling your ice water poolside every half hour. This is a resort that spoils you: rooms have Nespresso machines, there are foot showers for washing sand off your feet, and the spa delivers slippers in your size. The beach isn’t private, so expect foot traffic while sunbathing, but there are three pools. An aperitif at the Agave Azul Sushi & Tequila Bar, an open-air space that edges out over the lagoon with views of the mangroves, is a must, and there are weekly tequila tastings (from 100 different labels). Don’t miss the mezcal.

In the Area

The Rosewood is in the Playa del Carmen resort community, and guests can borrow hotel bikes to cycle the nearby nature trails or to stop into the other resorts situated nearby. Less than a hour’s drive north toward Cancún is the glitzy La Isla Shopping Village, home to over 150 stores interspersed with small canals and bridges; the aquarium is a favorite for those traveling with children. A 15-minute drive south brings you to the Centro Cultural, which hosts art exhibitions and performances that are also well worth seeing. Several world-class sights are a few hours from the resort—the Rosewood can arrange trips to both the ruins at Chichen Itza and the Yucatan cenotes (sinkholes once sacred to the Mayans) where visitors can go swimming.

How to Get There

Rosewood Mayakoba
Carr Federal Cancun
Playa del Carmen, 77710 Mexico

Reviews

5.0 Excellent 1918 Reviews
Luxury Mexico at its Best
Reviewed 1 day ago

‭We stayed here back in February and had a fantastic week away from the Northeast cold! The Rosewood Mayakoba family of staff are warm and gracious. I genuinely believe they love working at the property and want guests to experience nothing but the best. These people are very good at what they do. They 100% have earned their top standing amongst best of class resort rankings and reviews. We originally booked for 4 nights but liked the property so much we extended for 1 night, and then (one day later) added yet another night. We needed to change rooms as a result of the extended stay (not a problem when our butlers Alberto and Frank were in charge) so had a chance to experience a few different room choices. ‬

‭Rooms:‬
‭Deluxe Lagoon Suite: Our original booking and our favorite. The best choice for our family of 4 (my husband, myself and our 2 boys, ages 3 and 5). I loved the one level layout with two toilets, outdoor shower and the orientation of the plunge pool. The suite felt very private. Late evenings in the plunge pool overlooking the lagoon were magical.‬

‭Beachside Lagoon Suite: Night 5 we stayed here. Beach location could be ideal for many but the layout, with only one toilet and fact that there was another suite above us felt less private and special.‬

‭Rooftop OceanView Suite: On our last night we needed to move to the suite above our previous beachside suite. Again, proximity to beach may be ideal for many and we certainly enjoyed that aspect but this suite is definitely geared towards couples. The rooftop terrace, with hammock and plunge pool overlooking both lagoon and ocean was lovely. But the suite configuration was less than ideal for a family. My 3 year old slipped and fell down the steps after getting out of the plunge pool on the roof. ‬

‭Kids overall: Rosewood properties consistently impress our kids with room amenities, kids menus and warm hospitality throughout the property. We had babysitter two nights and they kids enjoyed. I dropped the kids at the kids club a few mornings while my husband and I worked out. The kids also popped in a few afternoons to help themselves to games, etc for 20-30 minute clips. The staff were really nice and flexible with what and how my kids wanted to take advantage of the kids club.‬

‭Spa: My husband and I both had massages and we agreed they were out of this world. The facilities were best of class.‬

‭Bikes: Bikes are only available for ages 12 and older. Initially a little bit of a bummer for my guys, who ride bikes at home. They got over it quickly. I biked around the Mayakoba complex most mornings while the rest of the family slept in. ‬

‭Safety: Given the current news about violence in Mexico, I want to point out that we felt totally safe on our trip. We took 2 day trips, one to Tulum and another to the ruins (via regular cab who works for the myokoba complex) and never once felt in fear of our safety. Also, rest assured the overall Myokoba complex, like many complexes we saw, is a walled compound with guarded gate. The Rosewood property within the Myokoba complex has an additional layer of security and a second gate. The guys at the Rosewood gate greeted me by name when I biked on/off Rosewood grounds during my morning bike rides. Also, at the airport on arrival, we were greeted by a Rosewood representative who led us to our hotel transportation, which was a giant Escalade with very thick glass and a beefy, albeit very friendly, driver. And at our departure Rosewood had a personal liaison accompany us thru airport check-in, ect until we went they security.

‭If you are looking for a fantasy Caribbean or Mexican beach vacation I highly recommend! This place is one of the best. ‬

Once again blown away! Unbeatable service
Reviewed 2 days ago

Our family of 25 (ranging from 18 months to 70+ years old) returned to Rosewood Mayakoba in June after an amazing stay last year. We asked to stay at the exact same rooms we did last year. It is starting to feel like home now :)

Sadly it rained non stop during our 6 night stay. But the staff went completely out of their way to Make sure we had a great time. They set up camping tents in the rooms for the kids to sleep in, decorated the rooms’ tub with bubbles and animal shaped balloons and set up a private room for us with a pool table, board and video games, big screen for movies and world cup matches and lots of yummy food and drinks.

Many many thanks to José Maria and Jessica from Guest relations and Cesar and Ekaterina our butlers who made sure our stay was extra special. I highly doubt it we would be so looked after at another hotel.

The kids club is great, the restaurants are all delicious and have good service, the spa is superb, the beach is much bigger and nicer after last year’s rennovations and the plunge pool in our room had the perfect temperature. It was warm enough for our 3 year old to go swim in at 7 am every day as soon as he woke up.

It is a very family friendly hotel but yet you dont feel or see the kids everywhere if you are on an adults only plan.

My only recommendation—— i would LOVE to see the beach Cabanas with plunge pools and the champagne bar they have at the beach at the Rosewood in Los Cabos (another beautiful property), plus the big screens they set up at night at the beach for movie watching under the stars. I have not seen that elsewhere and thought it was amazing.
And adding another restaurant would be great!! The property is so nice that you will really not want to léave it! But eating at the same 3 restaurants May get boring if you stay there for a week (even though the food is delicious!). Do not bother going to the restaraunts at the other hotels in Mayakoba- except for saffron at the Banyan Tree.
So Thank you rosewood Mayakoba once again for making sure we had an unforgettable family vacation!

One of the best hotels we have stayed in!
Reviewed 4 days ago

Look no further-the Rosewood Mayakoba is heavenly! Beautiful location, gorgeous rooms, excellent food and service second to none! The rooms are a very nice size and if that isn't enough the bathrooms are over the top gorgeous-indoor and outdoor shower and a sun deck on the roof. The property is really big but we had beach cruisers to ride around the property which was super fun!! And if all this wasn't enough what really struck us was the impeccable service from every single employee on this property to the butlers to the waiters at the beach-everyone knew our name and was friendly and helpful. We have traveled quite a bit and have not come across service this amazing in all our travels. I highly recommend this property to anyone-for family trips, couples trips or even girls trip.....the Rosewood Mayakoba can accomodate any situation. PS and the Spa is stunning as well!!

Amazing resort, service and 5 Star all the way!!! Incredible Honeymoon 9 nights.
Reviewed 1 week ago

Our travel agent suggested the Rosewood as we were looking for something very special for our honeymoon. After reading so many terrific reviews we decided to go big and book a 9 night stay in March 2018. It was 9 days of total bliss, unbelievable service that I can’t even begin to list everything. It started upon arrival with personal checkin service and then being driven to our villa by boat. We loved the personalized service from our Butler’s Johanna & Juan. They did so many little things to make our honeymoon special. The resort ground are so serene and beautiful. We loved riding our bikes all over and down to the beach. But there are golf carts everywhere to take you if you don’t want to walk or bike. You arrive at the beach and they greet you there, carry your beach bag and set you up on the beach with your fabulous cushioned beach loungers, cold ice buckets with water. Did I mention the Evian spray misters that are chilled for you too.

They do “pop up” events and other free “amenities” throughout your stay. Ice cream stand set up on the beach, fruit cups to go up by the spa, free wine & cheese tasting events and our favorite was the free head massage complete with cucumbers on the eye while laying by the pool. Again, total bliss!!

We stayed on spa island in a 2 story spa villa. Even though this is the farthest from the beach we loved it! We could walk right outside our door to the spa pool and our favorite part is no kids allowed in the spa villas. I will say we really did not see a lot of kids around the resort much while we were there.

Staying here is not cheap, food is expensive and so are drinks. But, that being said we will for sure return again, and again. It is just that special of a place.

My cost saving suggestions: if they have a dining package that might be good to do. I also suggest that you buy some liquor in the cancun airport before arrival at the resort to have some for in your room.

Riviera Maya Luxury
Reviewed 1 week ago

I did a ton of research before I decided on the Rosewood and it was absolutely the best decision. The hotel is IMPECCABLE! First the service - every single employee we met was beyond helpful and sweet and genuinely dying to make your stay the BEST possible. As soon as you walk onto the beach you are shown to a gorgeous chair, and handed a fluffy towel, and rushed over bucket of iced bottled water and Evian spray! I mean, how awesome is that?!! Our suite came with a butler who was on call 24/7 - the Rosewood has an app that makes communicating with them at anytime a breeze and they took the most amazing care of us! The entire resort was beautifully maintained. At night, the candles, lanterns and fire pits give the Rosewood a magical feel. Our suite was gorgeous, and so incredibly comfortable. You are given bicycles when you check in (if you desire) and can use them to get around the resort! I absolutely loved it!!! And the beachfront restaurant and their main fine dinning restaurant Casa Del Lago were fantastic! Fresh, yummy food with gorgeous presentation! We had friends that were staying at another resort nearby and when they came to pick us up at the Rosewood their jaws hit the floor - and they couldn't believe how incredible our suite and the hotel was. We are already trying to see when we can go back!