Riu Palace Riviera Maya All Inclusive
What We Love
- Located on the white sand beach of Playacar, a little over a mile from downtown Playa del Carmen
- The vast palm tree-ringed pool area
- Sports options (from catamarans to billiards to one introductory scuba lesson!) are covered in the all-inclusive price
What To Know
- The specialty restaurants have two sittings nightly: 6:30 and 8:45 p.m.
- Rooms facing the courtyard have nice fountain or ocean views but can get pool and bar noise
- There’s only one elevator; if mobility is a problem, ask for the ground floor
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
This three-story, U-shaped resort is set in lush gardens alongside white sand Playacar beach. That means that guests in the 400 rooms and suites can spend the days windsurfing, kayaking, swimming or snorkeling. Pool games are organized in the cross-shaped pool (which also boasts a pool bar), while there are six restaurants to choose from at night, including Brazilian and Japanese eateries. If all the water-sports cause muscle strain, the Jacuzzi or Renova Spa can help.
In the Area
The area around the hotel has its own mall and a celebrated 18-hole golf course, Playacar Golf Club, while the town of Playa del Carmen and its pedestrian main shopping street, Quinta Avenida, is only a 15-minute walk away. But the jewels in the crown of the Yucatan are the remnants of the ancient Mayan cities, both the 13th-century ruins of Tulum, and the lesser known, but also fascinating Coba, each of which is about an hour from the hotel. And naturalists won’t want to miss the biosphere at Sian Ka’an, near Tulum.
How to Get There
The hotel is nice the building is a little old but they were closing for renovations so improvements will be made. The location is fantastic. The restaurants were great and all the staff was very nice and knowledgeable.
This was our first trip to Mexico and also our first ever stay at a RIU. We liked the hotel's location in Playacar - it felt very safe. We also liked being able to visit the other RIU hotels along the road.
Firstly, what many other people have commented on, is that the hotel is well overdue a refurbishment. This is a very impressive hotel structurally. We loved the colonial feel to the hotel. The rooms were always very clean but you can tell that they need modernising. There was an issue with noise from other rooms to the side and from above also. The pool area wasn't good to be honest - lots of missing tiles, sand on the bottom of the pool, lights hanging out and my son did cut his finger on the edge on one on the pool tiles. Refurbishment works are imminent for the whole hotel and the plans sound impressive - I just hope that they don't make the hotel TOO modern and keep a lot of its existing character. We used to sit on the loungers on the beach so we could sit under the trees - the only problem with this was the constant touting of the beach sellers. On one day I even got offered marijuana and cocaine!! The hotel really does need to stop this from happening. I go there to relax, not to be pestered all the time.
Only other point to note was the birds that get into the buffet restaurant and fly around. It didn't happen everyday but I didn't like this when it did happen - it got bird dropping on me twice!
Now for the good bits :-). Firstly, the staff in this hotel are absolutely brilliant. From the entertainment staff - to the staff in the bars - to the guys who bring you drinks around the pool/on the beach - and not forgetting the exceptional staff & managers in the restaurant - YOU GUYS ARE AMAZING. Nothing was ever too much trouble for any of them and they all go out of their way to make sure your happiness is key. It was our daughter's 18th Birthday whilst we were there and what they provided for our evening dinner that day was top class. Thank you for everything to did for her!
The hotel rooms and public areas are spotlessly clean. We loved the reception & piano bar area. The gardens that you walk past down to the pool/beach area are lovely. There is a vast array of food on offer in the buffet restaurant - something for everyone in there. We did try some of the other restaurants in the hotel. The Brazillian was good, the Mexican not so. The steak I had in the in Chillis restaurant on our final night was the best in many, many years (shame we didn't try this restaurant out sooner) - so I give this a huge recommendation!
This is a really, really nice hotel but it does cost quite a bit more that the other RIUs in this area. I can only think that after the refurbishment works have been completed in December that it will be even better. I just hope that I get another opportunity to come back.
Excellent Hotel, food, facilities, beverages, fine dining restaurants, polite and kind staff... Nothing lacking. Although very pricey, worth a second visit ! However the excursions were rather expensive, and also the scorching July Sun decided we enjoy the resort to the fullest !