5.0
Excellent 1120 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Located on the white sand beach of Playacar, a little over a mile from downtown Playa del Carmen
  • The vast palm tree-ringed pool area
  • Sports options (from catamarans to billiards to one introductory scuba lesson!) are covered in the all-inclusive price

What To Know

  • The specialty restaurants have two sittings nightly: 6:30 and 8:45 p.m.
  • Rooms facing the courtyard have nice fountain or ocean views but can get pool and bar noise
  • There’s only one elevator; if mobility is a problem, ask for the ground floor

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Garden oasis on the white sands of Playacar Beach with a palm-lined pool, six restaurants and a long list of outdoor activities

The Lowdown

This three-story, U-shaped resort is set in lush gardens alongside white sand Playacar beach. That means that guests in the 400 rooms and suites can spend the days windsurfing, kayaking, swimming or snorkeling. Pool games are organized in the cross-shaped pool (which also boasts a pool bar), while there are six restaurants to choose from at night, including Brazilian and Japanese eateries. If all the water-sports cause muscle strain, the Jacuzzi or Renova Spa can help.

In the Area

The area around the hotel has its own mall and a celebrated 18-hole golf course, Playacar Golf Club, while the town of Playa del Carmen and its pedestrian main shopping street, Quinta Avenida, is only a 15-minute walk away. But the jewels in the crown of the Yucatan are the remnants of the ancient Mayan cities, both the 13th-century ruins of Tulum, and the lesser known, but also fascinating Coba, each of which is about an hour from the hotel. And naturalists won’t want to miss the biosphere at Sian Ka’an, near Tulum.

How to Get There

Riu Palace Riviera Maya All Inclusive
Avenida Xaman-ha, Mza 9 and 10, L1
Playa del Carmen, 77710 Mexico

Reviews

RE-OPENING SOON! Completely renovated!!
MelissaM7222

We just returned from a week at a sister Riu property a bit down the beach because this property was closed for renovations. This resort will re-open the second week of December. It will have the new modern interior look of the other Riu properties nearby. They tore down the spa and exercise room and added 60 more guest rooms near the beach. They have built a permanent grill structure near the beach for burgers and hot dogs on the beach (like the other Riu properties). We will visit next year. We are not fans of the updated room decor and layout with no separation between bedroom and bathtub/bathroom. But we don't spend much time in the room. We will miss the Old World Spanish charm of the beautiful lobby, but we don't spend but a few minutes in the lobby. I hope they left the gazebo and all the courtyard architecture that makes the outdoor area so romantic and charming in the evenings. The staff here was top notch so I hope many of the same people return to make everyone's visit special. And the beach is just outstanding, which is why we return every year. We learned they put out nets to keep the seaweed offshore and we encountered very little to no seaweed in the water during our stay last week at Riu Palace Mexico just down the beach a bit. This is a great improvement as our last several trips we encountered so much seaweed we did not want to enter the water at all. Looking forward to hearing what snowbirds have to say about the renovations!

Dream Family Vacation
Mickeygirl1

We stayed her with family. We had to book two rooms and as stated on their website the rooms we thought they would be adjoining but they weren’t. They were about 3 rooms away which wasn’t too bad because our kids were between 16 and 20 so we asked that in room alcohol be removed. The resort is a little dated but word is they were getting renovation in the fall of 2019. The staff are very friendly and accommodating. The food and ambiance was wonderful as well as the nighttime entertainment. Staff was very helpful in setting up our excursions. Close enough to walk into Playa del Carmen to shop. This was our third stay at a Riu property in Mexico and we have already booked a stay at Riu in Aruba for 2020, Riu is that good!

Fabulous
Cwroach

The Rooms are clean. Ocean view is a peak-a-boo through the palm trees.
The food and drinks are good.
The grounds are well maintained.
Swim-able ocean.
Convenient Resturant locations.
No reservations needed.
Good customer service.
I would stay here again.