4.5
Very Good 6360 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Located on the white sand beach of Playacar, a little over a mile from downtown Playa del Carmen
  • The vast palm tree-ringed pool area
  • Sports options (from catamarans to billiards to one introductory scuba lesson!) are covered in the all-inclusive price

What To Know

  • The specialty restaurants have two sittings nightly: 6:30 and 8:45 p.m.
  • Rooms facing the courtyard have nice fountain or ocean views but can get pool and bar noise
  • There’s only one elevator; if mobility is a problem, ask for the ground floor

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Garden oasis on the white sands of Playacar Beach with a palm-lined pool, six restaurants and a long list of outdoor activities

The Lowdown

This three-story, U-shaped resort is set in lush gardens alongside white sand Playacar beach. That means that guests in the 400 rooms and suites can spend the days windsurfing, kayaking, swimming or snorkeling. Pool games are organized in the cross-shaped pool (which also boasts a pool bar), while there are six restaurants to choose from at night, including Brazilian and Japanese eateries. If all the water-sports cause muscle strain, the Jacuzzi or Renova Spa can help.

In the Area

The area around the hotel has its own mall and a celebrated 18-hole golf course, Playacar Golf Club, while the town of Playa del Carmen and its pedestrian main shopping street, Quinta Avenida, is only a 15-minute walk away. But the jewels in the crown of the Yucatan are the remnants of the ancient Mayan cities, both the 13th-century ruins of Tulum, and the lesser known, but also fascinating Coba, each of which is about an hour from the hotel. And naturalists won’t want to miss the biosphere at Sian Ka’an, near Tulum.

How to Get There

Riu Palace Riviera Maya All Inclusive
Avenida Xaman-ha, Mza 9 and 10, L1
Playa del Carmen, 77710 Mexico

Reviews

4.5 Very Good 6360 Reviews
Amazing hotel!!!!!
Reviewed 4 days ago

This hotel is truly amazing. We stayed for 14 nights, had our wedding there and 12 guests.
The wedding was beautiful, great service, the coordinator was very supportive. I would just highlight that the photo services are EXTREMELY EXPENSIVE, you will have to look for an external supplier like we did (paid about 1/3 of their price).

Food and drinks are absolutely great, fancy ingredients, good seasoning, available 24/7.

Service is also perfect! There is always someone willing to serve you and help. The employees are not begging for tips like in other Hotels.

One more good vacation
Reviewed 5 days ago

Hotel is very nice, even it should be remodeling soon. Food were very fresh and many choices. No information about what special food will be every evening at Buffet.Lobby staff were not really helpfull and friendly. Andrea works at lobby bar , she was very friendly and help my husband a lot when he got burn. You should have a bus for guests to go for shopping to the town close to resort/not to tell to use a taxi/. Ocean was very dirty because of seedweeds, staff clean it not every day. Main pool was never open at 8 a.m. like it is say. Towers you should change when you need not only 1 time a day. I hope my comments will be usefull.

Don't miss out on this gem with great old world style
Reviewed 1 week ago

Just left today and can't say enough about this wonderful resort. The staff were gracious and helpful. The food was wonderful, the charm of the resort beings to mind what a beautiful resort should look and feel like. The grounds were meticulously groomed. The rooms were quiet, you could not hear any noise from other rooms.I hear they are doing some refurb and I beg of Riu not to alter the old world charm. I highly recommend this wonderful resort and I work in the travel industry.

Outstanding hotel
Reviewed 1 week ago

We transferred to The Rui Palace as the original hotel we booked was far from satisfactory. From the moment we walked through the entrance there was a wow factor. The main entrance area is absolutely stunning and also has air conditioning so it was lovely and cool.
The food is amazing with so much choice available in the buffet the hardest decision was what to choose. There was never any issue getting a table in any of the specialty restaurants either, which you don't need to prebook. This is a big advantage if you are sightseeing during the day.
The hotel has a large beach area in front of it and you were able to swim in the sea as the seaweed was not an issue here. There was also an abundance of sunloungers around the pool and on the beach and you can get a sunlounger at any time during the day.
The staff here really go the extra mile to ensure guests are happy and they all deserve praise for the excellent job they do. The hotel and grounds are immaculate.
This is the first time we have stayed in a Rui hotel but based on the excellent standards at this hotel we will certainly plan future stays with Rui.
Thank you so much for making our holiday so enjoyable.

Yet another great holiday at this lovely hotel
Reviewed 2 weeks ago

We have been many times and always enjoy this hotel. The staff are so friendly and welcoming and always ready to lend a helping hand when needed.The fascilities are very good and the range of restaurants outstanding. We are always made to feel welcome when we visit which we hope to do again soon.