4.5
Very Good 6231 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Located on the white sand beach of Playacar, a little over a mile from downtown Playa del Carmen
  • The vast palm tree-ringed pool area
  • Sports options (from catamarans to billiards to one introductory scuba lesson!) are covered in the all-inclusive price

What To Know

  • The specialty restaurants have two sittings nightly: 6:30 and 8:45 p.m.
  • Rooms facing the courtyard have nice fountain or ocean views but can get pool and bar noise
  • There’s only one elevator; if mobility is a problem, ask for the ground floor

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Buildings Elegant Exterior Lounge Luxury Modern Pool tree sky Resort water swimming pool property leisure building palm condominium resort town caribbean Villa Water park Lagoon mansion swimming

Overview

Garden oasis on the white sands of Playacar Beach with a palm-lined pool, six restaurants and a long list of outdoor activities

The Lowdown

This three-story, U-shaped resort is set in lush gardens alongside white sand Playacar beach. That means that guests in the 400 rooms and suites can spend the days windsurfing, kayaking, swimming or snorkeling. Pool games are organized in the cross-shaped pool (which also boasts a pool bar), while there are six restaurants to choose from at night, including Brazilian and Japanese eateries. If all the water-sports cause muscle strain, the Jacuzzi or Renova Spa can help.

In the Area

The area around the hotel has its own mall and a celebrated 18-hole golf course, Playacar Golf Club, while the town of Playa del Carmen and its pedestrian main shopping street, Quinta Avenida, is only a 15-minute walk away. But the jewels in the crown of the Yucatan are the remnants of the ancient Mayan cities, both the 13th-century ruins of Tulum, and the lesser known, but also fascinating Coba, each of which is about an hour from the hotel. And naturalists won’t want to miss the biosphere at Sian Ka’an, near Tulum.

How to Get There

Riu Palace Riviera Maya All Inclusive
Avenida Xaman-ha, Mza 9 and 10, L1
Playa del Carmen, 77710 Mexico

Reviews

4.5 Very Good 6231 Reviews
Not quite a 5 this time.
Reviewed 1 day ago

My wife just lovers the Riu Palace Riviera Maya!! This was our 5th visit. Everything was wonderful except I didn’t feel the food was up to previous standards. Staff was excellent as always. We must single out one employee in particular. Rosario Mendez Gomez is just wonderful. Not only does he remember us from past visits but he treats us like family and my wife like a queen. How lucky you are to have such a wonderful employee in your service. While an update is a good idea we hope there is not to great a change.

Beautiful hotel and best staff ever!
Reviewed 2 days ago

Very classy hotel. The other hotels within this group in Playacar have been remodeled to an purple/silver/chrome modern look. I prefer a little tradition and class. Upon arriving for our 10 night stay, we were greeted by Roman at the front desk. I knew I had arrived when he brought out my tropical drink. Roman was very pleasant and upbeat and took exceptional care of us and our accommodations. I should mention Ebber, our driver from the airport, was very pleasant as well. We arrived for our stay at the end of february and stayed through the beginning of march. The weather was perfect, mid eighties everyday. The ocean was its distinctive turquoise blue. The grounds were impeccable.

Our first stop after a long day of traveling was the Lobby Bar. There we met Adriana. She made us a special drink handmade and hand mashed with love. The Lobby Bar would be a frequent spot to meet up with friends before dinner or a nightcap before bed. In the evening was Claudia and there was always a piano player and a view over the courtyard to sit and people watch.

Our room was perfect. It was spacious and had plenty of storage. We had a king bed and a veranda that looked over the ocean and another resort. We could have gotten a courtyard view but this was actually more quiet to sit and have coffee and watch the sunrise. The lighting was good and plenty of long mirrors for dressing. I could say the bed was a bit hard but that would be nitpicking and everyones preference is different. The bed was clean and had plenty of pillows. Our room was immaculate everyday, a new little towel animal with tropical flowers and our refrigerator was always stocked. I wish I could remember our housekeepers name. While there was a keurig type coffee machine in our room, my husband went down to the sports bar and got a fresh coffee, ground and brewed to ones preference, and brought it up. Amazing coffee and a highlight!

We ate many a meal at the buffet. I was surprised it was not more decorated with carvings of fruit or ice or butter etc. but the food was good, hot and plentiful. Breakfast is our signature meal. We sit with friends for nearly two hours while we drink mimosa's and coffee with kahlua and discuss our day. We sat at the same table everyday and Lydia was always ready for us with drinks and a decorated table. She knew what we wanted before we asked. Lydia was truly a highlight. Breakfast had all the staples we needed. Lunch was typically at the buffet closer to the ocean and again, the food was good. There we met Carlos who did everything to make sure we were comfortable and taken care of. Evenings at the buffet would consist of themes, mexican, seafood etc. The buffet was not fancy but there was always a selection to choose from and it was the staff that made it great. We met Mendez at the buffet. He was a supervisor and we saw him for nearly every meal. He became a good friend and one we knew we could count on for any issue. I can't say enough about Mendez. Other staff was Jessie, Joussia (ho-sway), and Erik. Excellent, attentive service. They rotated between the two buffets and were a welcome sight everyday. Through out the day and other settings, we would be recognized by the staff and approached to see if everything was alright or if anything could be better.

There were four specialty restaurants; Mexican, French, Steak and Brazilian. I have to say I was pleasantly surprised. We have been traveling for years and these were some of the best we have eaten at. I had a filet at the Steak place and it was perfectly done. The Brazilian was a meat lovers dream. Mendez worked at the Mexican place and was home the night we were there. To our suprise, he had informed his staff we were coming and our table was decorated and ready for us. We felt like royalty even though he was not there.

We spent most days at the pool. There we met Viktor. Talk about energy and hard work, he literally had a skip in his walk. He was fun to watch. There was always a spot for four of us with no "chair reserving" with towels. Our daily water aerobics was lead by Christian. He was also very hard working, spiritual and made us work our butts off. We met Jesus by the pool as well. When Christian was gone he ran the aerobics. We took long walks on the beach and were able to access the other Riu hotels this way. Streetside, there was a nice marketplace with a lot of different shopping. It was a five minute walk. There was also some drinking and eating places but it was not affiliated with the hotels so that was on your own. Walking into Playa del Carmen was a twenty minute walk and felt very safe. Many people were walking and biking so always someone around. We ate some tacos at a street vendor that were amazing. We watched them being cooked up on the spot. This was two blocks off the main drag but again, very safe. BE AWARE of a scam we ran into though. Various times on main street we were approached by someone that knew, or inquired about, the hotel we were staying at. They acted like we should recognize them and it was their day off so culture states they help family members out in town. Then they would tell you what shop was their family business. We never felt threatened or uneasy mind you, it was just a scam to get you to buy from their establishment. Not cool. They picked us out by our armbands.

Lastly, the entertainment. It was a bit lacking. There wasn't as much going on in the afternoons at the pool or in the evenings in the courtyard as other resorts we've stayed at. Twice there was a blackjack tourney. Earlier in the evening there was music under the gazebo in the courtyard. That was usually pretty good and enjoyable to sit with a cocktail and listen. Often people got up and danced. The evening show didn't start until 9:30 pm at night. There was not a lot of variety. The best night was a local Mexican band. They were incredible. There was karoake one evening and that was fun. It was just average folks getting up and singing, no professionals which made it all the more fun. Santos, Enrique and Jonathan were the supervisors in the evening (ask Enrique about his bird calls). They ran a tight ship. Abner was our main server in the evening. We looked for him because of his great smile. Jesus always approached us as well and we had many good conservations.

To sum it up, the staff really made this trip. The weather was perfect, food was good and all around relaxing. I would highly recommend this place.

Two women on a girls trip LOVED every minute of it
Reviewed 2 days ago

This was my third visit to Riu Palace Riviera Maya, and maybe the best. The rooms and grounds were beautiful, as always. This was my first encounter with the dreaded seaweed, but the staff worked tirelessly to stay ahead of it. One morning, we walked along the beach from a neighboring property and could visibly tell which beaches weren't a Riu property, because the seaweed wasn't being tended to so diligently. Very impressive.
The staff was above and beyond accommodating and welcoming. Omar, with Other Services, recognized me from a previous trip and Oskar (at the pool) made us feel like rock stars poolside as he rearranged a few chairs to squeeze us in front and center. German also took great care of us at the pool. Many lazy hours were spent by us 2 40-something women, drinking way too sweet drinks in the warm Mexican sunshine.
We felt perfectly safe at the resort, and we even walked downtown during the day for some souvenir shopping. We really enjoyed the buffet (the flank steak is delicious) and for the first time, I got a chance to enjoy Mexican themed night in the buffet and had the best tacos ever.
All the staff were so generous with their time and knowledge of the area, and graciously allowed us to take many many pictures of them in action. Jonathan, a beverage supervisor, gave us a little special attention in the evenings while we enjoyed the shows, and his attentions had us giggling like school girls. Allan always had smiles for us during the shows, and Carlos took great care of us in the buffet for breakfast and lunch.
I had a special request for Tecate Light to be stocked in our mini-bar in the room, and by midweek, that request was fulfilled (frowned upon glass bottles and all). Every little step the staff took at this resort left us feeling well taken care of and doted upon. Thank you to the beautiful housekeeper (I am so sorry I forgot her name, room 98, 11 March- 17 March, who not only kept our room spotless, but also decorated the room so beautifully with a surprise birthday bouquet and balloons from my family.
We'd love to return, but truly TRULY hope the renovations don't erase too much of the old world charm the hotel has. Thank you again, all the staff at RPRM, for providing us with such an excellent vacation.

Anjelica and Daisy

5 day, 4 night stay
Reviewed 5 days ago

While older, this hotel is well maintained and very clean. The grounds are lovely and most importantly the beach is beautiful. The crystal clear ocean water was like a pool and easy to swim in. We visited three of the hotel dining rooms - Japanese, Fusion, and Mexican specialities - in addition to the main buffet. If you like sushi, the Japanese dining was delicious. The wait staff in the dining rooms, buffet, bars, pools, etc were all extremely friendly and eager and happy to serve you. I would definitely recommend this hotel and its location.

Amazing!!!
Reviewed 5 days ago

This place was great! Right away at check in Roman was great and accommodated our requests of having rooms close to each other and near the pool. If you need two rooms and are able to get them next to each other it has a shared main door that you can close and make it like a large 2 rooms suite. Or you can ckose your room doors if you only need one room. The pool was very large and had a separate infinity pool right next to the main pool. Also a swim up bar. The drinks were flowing fast and pours were strong. They also had plenty of variety and drinks for the kids as well.
The food at the buffet was great. My parents at the Japanese restaurant, and said it was not very good. We ate at the Brazilian steakhouse, and it was pretty good, but still preferred the buffet. I did hear good things about chilis the steak house but we never made it.
The entertainment crew were incredible! Very good with the kids, good with poolside fun and games and keeping everyone laughing and enjoying themselves. But not in an obnoxious way if you just want to lay out by the pool and relax. There also plenty of chairs on the beach, there was no struggle to find chairs.
The water is beautiful in front of the resort as you can see in the pics. We rented jet skis from right there on the beach.
If your looking to go on excursions I suggest you speak to JJ at sunwing In the main lobby. We got an unbeatable deal with them!
If you have an questions let me know. It's still really fresh in my head. They are about renovations I till Dec. But if you can sneak in before they renovate I highly suggest it!
Also their serving staff very attentive and on top of drinks and refreshments, as well as in the restaurants and buffet. They were very fast!!!!