4.5
Very Good 6265 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
restaurant

Overview

Location

With a stay at Riu Palace Mexico All Inclusive in Playa del Carmen (Playacar), you’ll be close to Playacar Golf Club and Xcaret Eco Theme Park. This 4-star resort is within close proximity of Playa del Carmen Maritime Terminal and Yucatek Divers.

Rooms

Make yourself at home in one of the 434 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Dip into one of the 4 outdoor swimming pools or enjoy other recreational amenities including a health club and an outdoor tennis court. Additional amenities at this Art Deco resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort’s dining establishments, which include 6 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 4 bars/lounges.

Business & Travel Amenities

Featured amenities include complimentary wired Internet access, express check-in, and express check-out. Free self parking is available onsite.

How to Get There

Riu Palace Mexico All Inclusive
Avda. Xaman-Ha, Manzana 3, Lote 4
Playa del Carmen, 77710 Mexico

Reviews

4.5 Very Good 6265 Reviews
Good first impression
Reviewed 16 hours ago

Check in staff really helpful and friendly
Room good size really clean and well presented
However room faces rear side of hotel and view is not good from balcony so I would recommend ensuring you get an inward facing room
Only been here a couple of days but food choice and quality is excellent
Will write a full review when holiday complete

Beautiful Place
Reviewed 3 days ago

I can't really fault this hotel. From the moment we arrived, the staff were so friendly! We got a welcome drink and a congratulations as it was our honeymoon (it was a nice touch because we'd just had a week at the Riu Cancun where we got married and got a pretty hostile check in from them, no congrats and no welcome drink). We knew when we arrived here that it was going to be great, just because of the instant friendly welcome and how nice it looks inside!

The pool area is great - good mix of lively and quiet time. Beach on the doorstep of the hotel which is beautiful. There is a lot of seaweed upon entry to the sea but how can anyone complaint about something natural? They do their best to minimise it too.

The standard of the drinks was fantastic! Great swim up bar. The food was amazing too - we tried nearly all of the restaurants. The snack bar is also pleasantly and surprisingly nice and you can just grab a bottle of champagne from there when you like!

Rooms really pretty too and spacious.

Make sure you check out the hidden hammocks to the left hand side immediately down from the pool before you reach the main beach! Great relaxing spot that we only discovered 2 days before we left. Also, the indoor jacuzzis are great (and you're kind of outside too as they're pretty open). A must try!

My favourite restaurant was the Italian however all were great. The Japenese restaurant didn't blow me away but the service was so great, you actually forget about the food! :)

If you want a nice meal out one night - go to "Alux" - it's a restaurant in a cenote (you can just have drinks too). Make a reservation. Tell them you're celebrating something special and they'll give you a great table. Taxi didn't cost much there - under £10 each way. Definitely worth it though for something a little different.

The ONLY reason I wouldn't stay here again is that after visiting Playacar, Tulum and Cancun, I actually love Cancun area the most. Also, I missed having a pool that overlooked the beach and I am a sucker for a much bigger pool (although don't get me wrong, this hotel has 3 nice pools!).

Thanks for an amazing stay! We were recommended this hotel by a friend so it shows that recommendations truly work and I will recommend to others planning to visit Playacar.

Perfect New Year
Reviewed 3 days ago

What can I say about this hotel that hasn't been said already? Excellent hotel, excellent food, excellent staff.
Lovely spacious rooms and bathroom. Comfortable beds. Nice and clean and well maintained.
The food in the main restaurant was fantastic never had to wait for food to be cooked.
The staff in the buffet restaurants, the bars and beach staff were all friendly, courteous, and very helpful.
The beachfront is spectacular. Beautiful white sand. Issue with seaweed the first week cleared by staff by 10 am.
Set in an excellent location with a wonderful beach and is very safe to walk around. The fact we could visit the other five Riu hotels was a bonus.
We'll be going back again in May for another two weeks in this great hotel.

The Best Food, Service & Beach!
Reviewed 1 week ago

We were there the first week of December, and there was never an issue with the seaweed while we were there. The beach was the best beach I have been to in Mexico! There were plenty of beach chairs and no problem finding a shady spot for those that prefer to stay out of the sun. The water was beautiful and clear (while we were there) and you could walk out quite far before it became deep.

It is a great beach if you enjoy long walks on the beach, and one day we walked into Playa Del Carmen. On the way back we walked the road through the gated community of Playacar. It was a beautiful walk back and we found it seemed faster walking the road vs. the beach. One of the bonuses of staying at the Riu Palace was that you could visit any of the six Riu's, all within walking distance which included drinks and lunch. You had to eat dinner at the Riu you stayed at though. On our walk back from town we stopped at the Riu Palace Riviera Maya for a drink which was nice! There was also a little shopping centre along the way, across from the Riu Playacar about a 5 min walk from our resort.

The food was the best we have had at any all inclusive resort! Previously, the best was at the Royalton Riviera Cancun. They had a very large variety of food at the buffet with higher quality meats, cheeses and fruits, and everything was kept hot that should be hot! I believe Thursday night was Gala night at the buffet and they even served lobster tails, among other seafood and prime rib etc. Loved the 24 hour room for convenience when you just felt like a snack. Some days there was even ribs and wings that were very good and also kept hot. The chef would come in often to check the foods and keep it fresh! You could also help yourself to wine, champagne, and spirits, as well as coffee, tea, hot chocolate, etc.

The coffee shop was a nice touch as well with a variety of coffees and desserts. They made the best cappuccino's!

The main buffet was closed during lunch and the large buffet by the pools and beach was open daily and also included a large variety of food! One thing, I really liked about it, was as long as you had a cover up and shoes on, you could just walk in and pick your table and not have to wait to be seated! While we were there, they were building a beach bbq with easy access from the beach or the pools!

The service was excellent here, from front desk service to poolside service! Every single server was friendly, including the maid service. They were always smiling and we never had to wait long for drinks! All the drinks were great as well. They all seemed to really enjoy their jobs here. The man (I forget his name) at the main buffet, greeting everyone was so friendly, always with a big smile on his face! Very welcoming!

The room was very comfortable and modern. We were on the main floor with a King size bed. It was not two beds pushed together to make a King like some have said, but we were told the upper floors had the beds pushed together. We always had plenty of hot water no matter what time of day! There is a whirlpool tub in each room. Always clean towels, toiletries etc. Every service at this hotel was perfect! There was a well stocked bar fridge, along with an alcohol dispenser on the wall. We were surprised there was not a mildew smell at all in our room, which is usually the norm at many resorts.

The free wifi was great throughout the resort!

This was not a party place (at least not while we were there).The disco was at the Riu Tequila across the street! The Riu Palace Mexico was the perfect place to relax! This was our first time at a Riu and we are very happy we chose the Riu Palace Mexico and will definitely return.

2019 wedding party
Reviewed 2 weeks ago

Wow is all i can say we booked through a travel agent who recommended this place and were not disappointed . They provided all the entertainment we could ask for with all the wedding arrangements and on top of that a palace is what we thought we were staying at ..The views and all the activities provided by their very friendly staff was amazing ..food was good top line booze and all the amenities were great ..would gladly stay again in the future ...