4.5
Very Good 6529 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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restaurant

Overview

Location

With a stay at Riu Palace Mexico All Inclusive in Playa del Carmen (Playacar), you’ll be close to Playacar Golf Club and Xcaret Eco Theme Park. This 4-star resort is within close proximity of Playa del Carmen Maritime Terminal and Yucatek Divers.

Rooms

Make yourself at home in one of the 434 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Dip into one of the 4 outdoor swimming pools or enjoy other recreational amenities including a health club and an outdoor tennis court. Additional amenities at this Art Deco resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort’s dining establishments, which include 6 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 4 bars/lounges.

Business & Travel Amenities

Featured amenities include complimentary wired Internet access, express check-in, and express check-out. Free self parking is available onsite.

How to Get There

Riu Palace Mexico All Inclusive
Avda. Xaman-Ha, Manzana 3, Lote 4
Playa del Carmen, 77710 Mexico

Reviews

4.5 Very Good 6529 Reviews
Mexico heaven
Pauline C

My friend and myself have just returned from 2weeks of heaven at the Riu palace ,from first arriving to leaving it was a pleasure to be here ,rooms lovey and clean although we were disappointed with view of walkway n not pool or gardens as requested,every meal was well catered for with a great choice,we never ate in the restaurants as the buffet had such a good and varied menu ,excellent service from santoya a d nelci on morning and also santoya and Juan Carlos on evening,we were treated so very well ,entertainment for us was very poor so we went to Riu tequila but drinks a d service were very poor ,tequila has lost its great entertainment vibe too as not as good as previous visit ,the piano bar staff were outstanding ,you never had to ask twice as your drink was always served before you were finished,Julio,Omar and anmal were so attentive,can’t recommend this hotel enough ,fabulous

MUCHAS GRACIAS, RPM
rivmaymex

My wife and I have recently returned from 12 great days at the Riu Palace Mexico. We really enjoyed being around the great staff there and we certainly were well taken care of. This was our 10th trip in the last 8 years, so we knew nearly all of the staff there.

From the moment that we arrived and were greeted with "Welcome Home" by Manuel at the front door, we knew that it was going to be special.

The friendly Front Desk crew welcomed us and after a refreshing drink and quick, check in, we were off to the Don Julian for breakfast. It was only 10 a.m. We were greeted by old friends, Raul, Joaquin, Rafael, Carlos, Mendez, Noe, Hermino, Josephina and others. They all remembered us from past visits. They all took good care of us for the 12 days there at breakfast, lunch and dinner. Other waiters and waitresses at dinner included, Saul, Eddy, Ricardo, Fabiola, Ruth, Maria and some others who I can't remember names of. They kept the drinks coming for you and kept the table cleared of empty plates and glasses. They all work very hard to care for the guests. Tip them well, they deserve it.

The food at the RPM is absolutely fantastic. We ate once at the Italian Restaurant and was well taken care of by Raul, Jose Luis and others. It was a really nice dining experience. The other nights we dined at the Don Julian. The variety and quality of food is so great, that we hated to go to any of the other restaurants. The new Executive Chef, Rudolfo, has really picked the quality and presentation of food up a notch. It was amazing to see the ice sculptures, watermelon carvings, fruit, cheese, vegetable and seafood displays at dinner nightly. You could see guests going around taking pictures of the displays to capture memories of this place. Some of the Head Chefs, including Oscar, Carmito, Mauro and others were constantly cooking special dishes and seeing that all of the cooking stations were kept well supplied. There is such a large variety of food that no one should complain about not being able to find something to eat.
The desserts and freshly sliced fruit was a good finish to all the meals and you had plenty of choices to pick from. Let's not forget the ice cream at lunch and dinner. That was a must for us.

The Entertainment team, headed up by Oscar, worked really hard to keep all the guests entertained. Whether it be around the pool, beach or theater at night, they were all very active. We really enjoyed the water aerobics with Alberto and Ana every morning. The shows were very entertaining at night also.

The bar staff kept the drinks flowing all day and night. Patricio''s crew, Hiram, Luis, Angel, Omar, Axel, Germaine, Anmiel and others worked real hard to keep you well supplied with a fresh drink. Your glass won't be empty long before another one comes. They all deserve to be tipped.

Our room was always kept clean, with plenty of towels and towel art. The mini fridge was kept well stocked daily.

We met some really nice folks from the UK, France, Argentina, Mexico and Hungary. We really enjoyed visiting with all of them, whether around the pool, restaurants or the Bar Cubana at night.

Many thanks to Director, Francesca, Sub Directors, Alex and Francisco for their warm welcome. They do a fantastic job at the RPM and are well liked by the employees. We also had a chance to visit with Miguel at the RPRM one day. He also came by the RPM one night and visited with guests. Everyone seemed to remember him, as there were many guests that are repeat visitors there.

We were treated well by all of the employees at the RPM and can't wait to go back again next year. Thanks to all of you, it was an enjoyable visit.

Great hotel, just don't go with TUI!
Sophie E

My very long and detailed review of RIU palace Mexico:

1. Food and drink:

The food at the hotel was brilliant. There was plenty of choice and the themed restaurants were like actual restaurants. The Italian and the Steakhouse were the best, but tip in the steakhouse, both times we went they overcooked the steak a bit, so if you are med-rare go for rare instead, and so on. I also found that they took more people than they could handle at the steakhouse, which sometimes meant very long wait times. The krystal restaurant was good and so was the Chinese. We didn’t bother with the Mexican due to seeing poor reviews. The lunchtime guacamole restaurant by the pool was lovely – they usually made fresh tacos and there was always fresh guac, Chinese, pizzas, pastas, salads etc. A lot of people in the reviews suggesting that Riu palace Riviera Maya was better, but we ate there for lunch and it was poor and very little choice compared to palace Mexico.

The palace hotels are also they only hotels where you get drinks service at the pool. This was really good, and meant you didn’t have to keep going to the main bar or sitting at the pool bar.

The written cocktail menu is limited, but they will make you pretty much anything you want. It’s a shame they don’t advertise this as we didn’t realise until midweek, when I was missing out on some of my favourite drinks!

2. Rooms and hotel

We had no problems with our room, other than a shocking view of a roof and a wall from the balcony. However, this is Tui’s fault for lying to us and not the fault of the RIU staff. The room was clean and had the fridge restocked every day, and there were optics a nice whirlpool bath in the middle of the room, and a very nice shower. You can also get free room service 24hrs a day. I think the rooms are better suited to couples, not sure if I’d call them family appropriate. So many people in the reviews moaning about how worn out the rooms are – yes they could do with a lick of paint and some new tiles, but if you spend that much time in your room whilst on holiday for it to be a problem, then you really need to revaluate whether a holiday in Mexico is really for you. Surely just stay home?

The hotel itself is really nice, again, maybe needs a lick of paint here and there, but generally is so nice and the maintenance staff were constantly working hard in the hot sun to fix and clean things. We visited the riviera maya hotel up the road and the pool area was much more run down and grubby than the Mexico. There’s plenty to do so you’d never be bored if you were an activities person.

3. Resort

The resort was nice and was good to be able to use all the other hotels. There was good nightlife at RIU Tequila over the road, although it was a bit tacky over there. It’s a 45 min walk or a 120 peso (£4.50) taxi ride to 5th avenue, which has shops like zara etc or just local shops and food places. I would avoid eating and drinking on the main strip as we bought two icecreams which came to £14, and 2 cocktails which came to over £20).

Generally the resort is very safe and quite nice but not overly exciting.

4. Beach

The beach at the front of the hotel is quite nice, however, the seaweed can get pretty bad. The hotel staff work really hard to clean this, but sometimes its impossible. There is also sometimes huge waves which makes it pretty unpleasant to swim in so I would avoid this generally.

For nice beaches, head to Tulum for the day, or if you are into snorkelling, visit Akumul beach. For about £30pp you have a private tour guide who will take you into the sea and show you turtles, sting rays and reefs. They are so certain you will see a turtle that they will refund you your money if you don’t. The beach is much nicer here and there are lovely restaurants to eat along the beach, so you can spend the whole day here. We got a bus from 5th avenue, but I would recommend getting a taxi straight from the hotel, as the bus was hot and crowded, and wasn’t hugely different in price, especially if there are a few of you.

5. Trips

DON’T. BOOK. WITH. TUI. It's an absolute rip off, and they will literally use the same tour operators as the locals. Head into 5th avenue and get your trips for ¼ of the price. We made some friends who went on a Tui trip to Xcaret – the tourguide spoke in Spanish and didn’t tell them what time they needed to be back at the bus, meaning the bus drove off without them and they had to get a taxi home. We also heard of people who booked coco bongo with TUI, and didn’t get picked up at all as they weren’t told they were supposed to wait outside starbucks up the road.

We went on a Chichen Itza tour where you also visited a Mayan town and swam in a cenote. It was a good trip for $50, but it was a very long day and very hot, so I would not recommend taking children.

We booked coco bongo with the coco bongo reps at the pool. It's very expensive but worth going to for the experience. My suggestion would be to splash out on a good deal, as we still paid a large amount of money and got very poor and uncomfortable seats. The show is brilliant though.

There are plenty of other trips and we heard great things about xcaret etc.

6. Tipping

Generally tipping around 20 pesos (80p) is fine, but obviously alter depending on the situation. We didn’t realise how big the tipping culture is, and ideally would have budgeted a little more for this. The staff work really hard so it's definitely good to tip them, but some people tipped on every round of drinks, which I found a little silly being an all-inclusive hotel.

Overall it’s a lovely hotel and you will have a good time, as long as you’re not ridiculously picky or high-maintenance! The staff are great, the food is lovely and the resort is nice and relaxed.