4.5
Very Good 3146 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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Overview

Location

With a stay at Riu Palace Mexico All Inclusive in Playa del Carmen (Playacar), you’ll be close to Playacar Golf Club and Xcaret Eco Theme Park. This 4-star resort is within close proximity of Playa del Carmen Maritime Terminal and Yucatek Divers.

Rooms

Make yourself at home in one of the 434 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Dip into one of the 4 outdoor swimming pools or enjoy other recreational amenities including a health club and an outdoor tennis court. Additional amenities at this Art Deco resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort’s dining establishments, which include 6 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 4 bars/lounges.

Business & Travel Amenities

Featured amenities include complimentary wired Internet access, express check-in, and express check-out. Free self parking is available onsite.

How to Get There

Riu Palace Mexico All Inclusive
Avda. Xaman-Ha, Manzana 3, Lote 4
Playa del Carmen, 77710 Mexico

Reviews

One of Our Favorite Beaches!
MelissaM7222

We just returned from a one week stay Nov 02 - 09. This was our sixth trip to stay at a Riu in Playacar. What makes this place is the beach! We had beautiful weather with only a few rain showers. They have installed seaweed nets which really makes a huge difference. The last couple years we were unable to swim in the water due to the large amount of seaweed. It also made walking on the beach difficult. I am glad they solved this problem or we would have been looking for a new beach spot! We are not fans of the modern decor throughout the hotel and rooms. And the room layout is odd with no separation between the bed, bathtub and sink area. It is impossible to use the bathroom during the night without waking the other person. We also found this property to be unusually loud. Walls are thin between rooms and we had a crying baby next door the first two days and nights. Thankfully they checked out after that. Also the doors are right on the hallway so you can hear anyone passing by and talking or rolling their suitcases at any time of the night or morning. Also the music from the evening entertainment area could be heard from inside our room. It is usually done by 10 pm or so. If you have small children you will need to get them to sleep before the music starts! I always travel with ear plugs and I was glad I had them!! Overall the personal service here was not what we are used to from other Riu properties. From room cleaning to waiters at meals we were disappointed. We found a couple waiters that were quite attentive so we always tried to sit where they were working. We will be going back to Riu Palace Riveria Maya next year (it was closed for renovations). I am not sure we would return to Riu Palace Mexico mainly because of the disappointing service and the noisy room.

Great Holiday..
lisarad01

We travelled as a family of 4 for 10 nights October/November 19 and I have to say we all had the best holiday ever. My daughter is 16 and my son is 8 and there was so much for them to do in the day and the evening. Special thanks to Alan, Joe and Anna in the entertainment team who really made our holiday. All of the entertainment team work so hard putting on shows and organising evening events, they really are a credit to the hotel. The white party at the tequila hotel was amazing and we all had a laugh at the silent disco. We watched the ABBA and greatest showman and they were really good shows put on by the team. We were lucky enough to be there for Halloween and we also celebrated the Mexican festival day of the dead. It was amazing..

The waiting staff at the bars and the restaurants are always happy and go out of their way to remember your name and your favourite drinks etc .. I wish I could name all of the staff at the hotel as they are all fantastic.

The beach area was spotless and didn’t see any seaweed for the whole time we were there.. The waters are crystal clear and lovely and warm to swim in.

The grounds are highly maintained and it’s a pleasure to walk around the complex. The bellboys on arrival are also lovely and go out of their way to help you. You can see that everyone employed by Riu have pride in their work and are very welcoming.

This was our first time to stay at a Riu and I have to say I am impressed.. The cleanliness is second to none, our rooms got cleaned everyday with new sheets and towels by Giovanni. The only very small niggle with the rooms that we had was that they had a kind of damp feel every now and then. I didn’t mention anything to reception and I wouldn’t make a complaint about it as I just put it down to the humidity of the country, it didn’t spoil our holiday in any way shape or form. I am definitely returning to Mexico and I would definitely stay at the Riu Palace again.

Thank you to everyone at Riu Palace who made our first holiday in Mexico a special one ????

Relaxation
Cooney70

About an hour transfer from the airport by coach this hotel is in Playacar a gated community that felt quite safe because of the security to get in. The hotel itself has a nice kerb appeal and once inside its quickly apparent this is a nice hotel with modern decor. Check in was smooth with friendly helpful staff (Jose was excellent) and as we made our way up to the room my heart started to sink slightly. I may be being over critical but the corridors needed redecorating as they were tatty with scuffed paint and the hotel room doors look like they have been undercoated but not painted properly. As a supposed 5 star resort the lack of maintenance in this area is poor and gave me a negative impression of the hotel. Room was spacious(2092) but again we had a few issues,not major but irritating that the room and facilities are not checked before new customers occupy it.Toilet flush broke after 1 flush,phone was broken,shower leaked onto tiles in room,patio doors rusty and need replacing too. What i will say is maintenance turned up within 30 mins and fixed toilet and phone but i ended up just putting towels on the floor to stop water from shower trickling into room. Gripes out of the way things started to improve when we went to eat as i thought the food was excellent.From the buffet restaurant to the A la carte restaurants we were very impressed (Big shout out to Abraham in Don Julian who was different class at breakfast every morning) the food was far superior to Moon Palace last year . Thought the beach was superb and far exceeded our expectations as the beach at Moon palace is poor with tons of seaweed and here there was none although it could be seasonal as last year was June as opposed to late Oct this time around. If you choose to do watersports use the people affiliated to the hotel as they are safer and properly insured. Dont pay more than 50 us dollars for 30 mins of Jetski and likewise dont pay more than 100 us dollars for parasail (2 people). Whilst on the beach you do get people selling tat but they dont hard sell and a quick 'No gracias' and they move on. What i wasnt happy with was some of the cigar sellers offered me and my 17yr old daughter cocaine after we declined the cigars but this happened only once and we did see police arresting one of these guys later in the holiday. Pool area was clean and tidy although both pools are quite small which didnt bother us as beach was so good. Gym is small but well equipped and my wife enjoyed the yoga classes with Anna who was enthusiastic and fun and who works very hard and is a credit to the hotel. You get access to the other Riu hotels next door (Yucatan & Playacar) and the one across the road (Tequila) but so glad i picked Riu palace mexico as although its good to see the other hotels you will be glad to get back to your own.Tequila is good for the sports bar which has all the premier league football but if you go at night its like the Jeremy Kyle show with brits who think its a competition to drink as much as they can in the shortest amount of time. Overall we had a great relaxing holiday but think the hotel could do better with regard to maintenance if they really want to get the Five stars instead of the 4 it is now. Would i come back...Yes !