4.5
Very Good 6467 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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restaurant

Overview

Location

With a stay at Riu Palace Mexico All Inclusive in Playa del Carmen (Playacar), you’ll be close to Playacar Golf Club and Xcaret Eco Theme Park. This 4-star resort is within close proximity of Playa del Carmen Maritime Terminal and Yucatek Divers.

Rooms

Make yourself at home in one of the 434 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Dip into one of the 4 outdoor swimming pools or enjoy other recreational amenities including a health club and an outdoor tennis court. Additional amenities at this Art Deco resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort’s dining establishments, which include 6 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 4 bars/lounges.

Business & Travel Amenities

Featured amenities include complimentary wired Internet access, express check-in, and express check-out. Free self parking is available onsite.

How to Get There

Riu Palace Mexico All Inclusive
Avda. Xaman-Ha, Manzana 3, Lote 4
Playa del Carmen, 77710 Mexico

Reviews

4.5 Very Good 6467 Reviews
Great hotel shame about decline of the beach
Reviewed 1 day ago

This is our second visit to this hotel, the first time in 2013. I understand the hotel is closing in August for a refurb. Personally besides a few "tired" looking areas the hotel is as lovely as we remembered. Rooms spacious, comfy beds, cleaned daily with well stocked fridge, coffee machines and optics. Staff friendly, attentive, gardens immaculate, food varied and good quality. The only reason I have given a 4 is the sad decline of the beach. No longer prestige white sands and gorgeous water to swim. Lots and lots of seaweed. The whole shoreline as far as the eye can see is covered in it as is the first few feet of the sea. When trying to clear it it is been left in huge smelly piles on the beach. I have been told this problem has been building for a few years due to sea temp rising etc. I appreciate this is not the hotels fault but if we had been aware of this we would have perhaps looked elsewhere.

Great Trip
Reviewed 2 days ago

Riu Palace Mexico is my favorite of all of the Riu's in Playacar. We have stayed in all of them except the Lupita. All the staff are great and very friendly. The food at the buffet is really good. We did try the Steakhouse, and found the service was a bit slow. The salmon was very good. The rooms were made up every day and never had a problem.

The servers around the pool and beach sure do work hard.

We enjoyed our week at this Riu VERY much!

We will be back!

Fantastic Place
Reviewed 2 days ago

Just had 2wks in this hotel and loved it Staff are great entertainment good felt relaxed Food and cleanliness are excellent . The hotel is brill and the staff work hard to ensure you have a good holiday We were not happy with our first room but they changed and upgraded us . When sat on the beach the staff are constantly bringing 🥤 to you . Love this place .

Very good Riu standard as always
Reviewed 3 days ago

I’m currently writing at the end of our stay at the Riu Palace Mexico in Playacar, Playa Del Carmen. We are a family of 4 with 11 month old twins. It’s our 3rd Riu palace stay through Tui (previous stays at Puerto Vallarta and Dominican Republican) but more notably our 1st away with the twins.

This palace is what I would describe as a modern palace, still keeping some of the grand features traditional with the original Riu palace but now with a very slick, stylish finish.

The hotel lobby, dining rooms and entertainment are all very nice, comfortable areas to spend time in. Service is of a high standard which is what we have come to expect from a palace and we have not been disappointed. I don’t think I have waited more than a couple of minutes before being offered a drink.

Food at the hotel is absolutely fine. The buffet does have a very wide choice and is well presented to cater for all. It has personally got a bit repetitive during my 14 night stay but that’s not really a criticism. We have only used the main dining room for buffet due to it being simpler to use with young children, so am unable to give an opinion on the alternative dining options that are available. The only thing I would suggest the hotel do, is give clearer signs to what the food is. It is sometimes unclear or inaccurate e.g. meats in sauces but with no description.

The rooms are nice, clean and to a good standard. There is an open plan living/bedroom/bathroom arrangement with only doors separating the walk-in shower and toilet. So if you are not part of a couple or family, you may take this in to consideration as possibly intrusive to some. We did find that rooms at this hotel only come with a view if interior facing or at the end of the buildings U shape. There is a very slight pool view, but I don’t believe there is a sea view as the buildings are not tall enough and there are a lot of palm trees in between. The interior view is of the beautiful fountains but exterior rooms unfortunately just face neighbouring hotels rooms and are a little dark and dull in my opinion. Interior facing rooms do come at a premium of more than $400 which with a little fuss I was able to get discounted by 50%, so it’s always worth asking.

The hotels grounds are very large and a lot of walking has been required from this holiday. This hasn’t been too much of an issue for us but I do not see this hotel as being modern in terms of its wheelchair access. The hotel entrance/lobby bar/reception is a floor above the hotel pools, restaurants and the hotel only has 2 lifts based in the lobby area. Unfortunately this creates quite a detour each day in order to get to restaurants in the morning or back to the room in the evening and needing the stroller for the twins at all times. The lift is also very small with the stroller literally only just able to squeeze in with 1 adult. We have found that we have covered more than 5km each day in getting around due to needing the lift. The hotel should consider a ramp access or large lift at the stairwell leading down from the lobby and also at points further down the building closer to the pools.

A couple of members of staff I would like to highlight for appreciation of their great work and attention,especially when it came to our twins. Nelcy at breakfast was great! Extremely attentive and helpful and a credit to the hotel. The same also can be said for Francisco, who always made sure that we are happy during our meals and would create a positive distraction for the kids. All of the staff have been great though. They are all courteous, polite and friendly and look to offer a high standard of customer service.

A couple of other bits worth mentioning. The wi-if at the hotel is the best I’ve had and is strong throughout the whole hotel.

We spent time at all 5 Riu’s in Playacar - highlights for us were the White Party at Riu Tequila, incredible atmosphere! The kids pool at Riu Tequila was also our preferred pool to use as had better shade and more for kids such as slides and water features.

We also enjoyed the infinity pool at Riu Palace Riviera Maya but we are told that this won’t be there for too much longer as it is also getting the ‘modern’ makeover.

The pools at this ‘modern’ Riu are ok, there is no wow about them. I’m surprised that they are leaving the infinity pool for the new 4 pool structure. It’s tidy but a little dull in my opinion. The pools here are also very warm due to the constant warm weather and offer little heat relief which will please some I know but disappoint others.

Overall we’ve had a very good family holiday. I probably wouldn’t return but only as this hotel does not really suit our needs as a family. I personally preferred the Riu Palace in Puerto Vallarta when on a couples holiday and for a family holiday I would probably stay at Riu Tequila. Both of which are also considerably cheaper stays.

Good visit but can be better
Reviewed 3 days ago

We stayed here in end of April,first week May. Apart from room and pool bar area everything is 5 star. The rooms are outdated and surely needs upgrading although our room were cleaned twice a day which was great. The pool bar area is good however the tiles in pool are broken and water seems not cleaned. The staff is brilliant and quality of food is great. The krystal,steak house and cake bar lobby is great. Again the staff everywere at this resort is brilliant and make your stay memorable. This is not a european 5 star standard resort just because of room standard and quality of pools but again I dont mind recomending this place due to attitude of staff.