4.5
Very Good 6360 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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restaurant

Overview

Location

With a stay at Riu Palace Mexico All Inclusive in Playa del Carmen (Playacar), you’ll be close to Playacar Golf Club and Xcaret Eco Theme Park. This 4-star resort is within close proximity of Playa del Carmen Maritime Terminal and Yucatek Divers.

Rooms

Make yourself at home in one of the 434 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Dip into one of the 4 outdoor swimming pools or enjoy other recreational amenities including a health club and an outdoor tennis court. Additional amenities at this Art Deco resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort’s dining establishments, which include 6 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 4 bars/lounges.

Business & Travel Amenities

Featured amenities include complimentary wired Internet access, express check-in, and express check-out. Free self parking is available onsite.

How to Get There

Riu Palace Mexico All Inclusive
Avda. Xaman-Ha, Manzana 3, Lote 4
Playa del Carmen, 77710 Mexico

Reviews

4.5 Very Good 6360 Reviews
Great Stay
Reviewed 4 hours ago

Just returned a few day ago from a two week stay at this hotel. Over the years I have stayed in many Riu Hotels and this one is up there as one of the best.

The rooms are a good standard with excellent air conditioning. The decor is a little strange and the refurbishment which took place five years ago has been done with some cheap nasty furniture. But overall your not in the room a lot and the beds are really big and comfy.

The food is excellent and such a good standard for an all inclusive hotel. We tried all the restaurants in the evening and I would probably recommend the steakhouse and krystal. The buffet was of such a good standard that we were more than happy to eat here.

Breakfast was excellent the selection of food was amazing - Mango , raspberries etc as well as a great selection of hot items.

Lunch was not a great affair very busy and repetitive clearly the budget goes on breakfast and dinner. This hotel really could do with an a ĺa carte restaurant for lunch, opening the Mexican with a small buffet and a build your own taco counter isn't great. The Yucatan and Playacar both have an Italian a ĺa carte.

The pool area and beach are stunning there s obviously a few desperate bed hoggers that reserve their beds at some stupid time in the morning because they have such a boring existence however it's not a problem as theirs loads of beds on the beach. My only issue with laying on the beach is the bar service. Around pool drinks requests are taken individually however on the beach they just keep coming around with trays of random drinks rather than taking drinks orders.

The entertainment in the hotel is just plain terrible. Riu have been using a Micheal Jackson act for over 8 years now and it's getting a bit boring. Apart from one other act with a group of lads singing which was pretty good, during our two week stay we all thought the shows were just a waste of time and something you d associate with a holiday camp.

Other facilities are generally very good with the exception of the gym, which as usual with Riu is filled with a load of random junk. Riu send your gym fitters to the Royalton Riviera Cancun  and just copy it.

Although I have mentioned some negatives I really did enjoy visiting this hotel. The staff are generally excellent, food overall excellent, bar service great and rooms serve their purpose with great aircon which always scores high for me.

Relaxing fortnight with friends
Reviewed 12 hours ago

Flight out was excellent. Around an hour transfer. Very tight legroom on the coach. Hotel staff perfect. Food was the best we have had in an all inclusive. Drinks good brands and wide choice. Pool facilities very good. Entertainment as good as cruise ships.
The gym was air conditioned but small with limited numbers of machines and no leg weight apparatus.
All in all an excellent holiday. We will go again.

Another very nice visit!!
Reviewed 1 day ago

We were at the Riu Tequila with friends and moved over for the second part of our trip.

My wife broke her ankle earlier and the Front Desk personnel were very nice and gave us an upgrade room on the bottom floor closer to the pools.

This was our fifth visit and we enjoyed it but we did have a tragedy earlier which put a damper on this part of our trip.

It was nice to see some of the staff, Lena in the Lobby bar with always great service, Raphael was always around smiling and shaking your hand. Really nice guy who greeted us at the buffet. He has a limp and connected with my wife because of her situation.

We ate lunch most times at the lunch bar near the beach. We sat in the section more to right when you first enter. A really nice lady always served us but can’t remember her name. All the staff were very nice I’m not good with names.

We ate supper mostly at the buffet considering my wife’s situation. Always lots to choose from.
We did go down to Riu Playacar for lunch one afternoon and sat in Willie's section. . Always great service.

Love the pool bar at RPM and also got in the swim up bar a couple of times to cool down. Love the better Tequila at RPM.

Nice resort and I highly recommend it.

Beautiful resort
Reviewed 1 day ago

Went there for a week vacation and all I can say is wow. The resort was lovely. The rooms were very clean the hotel was clean the food was very good and the selection of food was also very good. The staff were very friendly. It was nice to be able to have access to the resort next door as there was a younger crowd there and more lively activities. Overall I would recommend this resort for couples, families and people who just want to relax in luxury.

Excellent property
Reviewed 2 days ago

We enjoyed our week at the Riu Palace Mexico. The hotel was beautiful, the service was excellent and the staff were very helpful and friendly. There was an excellent variety of food in the buffet. We enjoyed the daily aqua fit class run by Anna. I would certainly recommend this hotel and look forward to returning one day.