4.5
Very Good 5981 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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restaurant

Overview

Location

With a stay at Riu Palace Mexico All Inclusive in Playa del Carmen (Playacar), you’ll be close to Playacar Golf Club and Xcaret Eco Theme Park. This 4-star resort is within close proximity of Playa del Carmen Maritime Terminal and Yucatek Divers.

Rooms

Make yourself at home in one of the 434 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Dip into one of the 4 outdoor swimming pools or enjoy other recreational amenities including a health club and an outdoor tennis court. Additional amenities at this Art Deco resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort’s dining establishments, which include 6 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 4 bars/lounges.

Business & Travel Amenities

Featured amenities include complimentary wired Internet access, express check-in, and express check-out. Free self parking is available onsite.

How to Get There

Riu Palace Mexico All Inclusive
Avda. Xaman-Ha, Manzana 3, Lote 4
Playa del Carmen, 77710 Mexico

Reviews

4.5 Very Good 5981 Reviews
Destination Wedding
Reviewed 4 days ago

Absolutely beautiful resort! We couldn't have asked more, the staff was incredibly kind and accommodating. Jose the front desk staff was AWESOME!! He offered us a great suggestion to take our guest to Coco Bongo which was an amazing time. We hosted 64 guest and the resort and staff were fully capable of making sure all our guest had a wonderful stay. Our wedding coordinator Melissa was Phenomenal! Her communication was great! Any questions or requests we had she responded very quickly and concisely. She was thorough in planning our special day! She was also extremely kind and helpful the day of our wedding. We will definitely return to this resort! Thank you Riu Palace Mexico! Kris & Lily

Riu Palace mexico holiday
Reviewed 5 days ago

Amazing place just returned from a 11 night holiday with my wife at the riu Palace mexico and I can honestly say that we had a fantastic time, the staff were awesome, food was great and the whole atmosphere was amazing. The staff at the hotel were lovely they just couldn't do enough for us. We have stayed at a few riu Palace hotels around the world but this was our favourite.

Absolutely amazing... Everything
Reviewed 6 days ago

This hotel is beautiful. From initial impressions when you arrive, to when you check out to leave. Rooms are large, modern and airy, air conditioning is brilliant, I fact we had to turn it off a few times. Main buffet restaurant served fabulous food at breakfast and dinner - I defy anyone to not find something they like. Same again at lunch. Nice and quietish by the pool bar (possibly need a second CD). Fridge in room was kept stocked well.

Situated in the gated community of Playacar we felt safe at all times including when we went in to Playa Del Carmen.

Went on our own excursion to Akumal and snorkelled off the beach. Saw 2 green turtles and lots of other sea life, including a Ray. Don't do the trip if you just want to snorkel, get a taxi from the lobby. Cost 400 pesos (£17) each way. Coco bongo is a must. Can't explain how great a night it is but just go! Book with Gilberto by the pool. It's cheaper than Tui.

For other trips see Ritchie also by the pool.

We had an amazing holiday.

Only let down was the beach. Through no fault of anyone other than mother nature, the seaweed had been stirred up during a storm at sea and was pretty awful in the beach and in the sea. They were doing their best to clear it but it just kept coming.

Highly recommended.

What a nice surprise
Reviewed 6 days ago

Stayed here 23rd May to 6th June first time in a RIU, first time in Mexico.
BTW just to let you know the airport is an absolute nightmare.

The Playacar complex is gated, and is as safe as they come, having said that I felt perfectly safe in Playa del Carmen at 3 am (city boy).

Hotel check in was quick and easy, we were given a free room upgrade, it was my wife’s birthday while we were away, so it’s not just the returning regulars who get the perks, much appreciated.

The RIU Palace seemed to have a greater variety of nationalities, which was a good thing.

Our room overlooking the fountains on the third floor, was large, comfortable, modern and spotless. Over the two weeks stay I have never seen so much towel art.
At 60 years old the open plan bedroom / bathroom was wasted on me, not a pretty sight creaking into action first thing in the morning, but I guess young honeymooners will love it.

The Riu Palace Mexico is a large affair, constantly being cleaned and manicured. Having visited the other RIU’s on the Playacar complex this is the best one by a long way.

The pools are clean and safe, and there is always some form of activity in progress. The beach is lovely, unfortunately a tropical storm over Cuba gave us really bad weather for the first few days, which I’m sure led to the huge amounts of seaweed. Again, a small army moved into action with shovels and a couple of small tractors to clean it up no problem after all it’s only seaweed. Spent every day on the beach.

The food at the buffet restaurant was good, constantly being replaced or topped up, a lot of it cooked to order. There is an awful lot of choice here and even the fussiest eater will find something they like each day. Didn’t try the other restaurants apart from the steak restaurant (which was fine), as we just didn’t feel the need. I put 6lbs on in two weeks, be warned.

Entertainment is the standard holiday affair, a local group, a singer, a show by the entertainment staff, with the bar staff and waiters replenishing you drink as soon as you get low it’s a pleasant evening. It all quietens down at 11pm.

Now the staff, maybe it was my imagination but there appeared to be at least five times the number of staff at this hotel compared to the others, all keen to please. Not a single one will pass by without saying hello, good morning, or asking how you are, and they don’t stop, working morning, noon and night and always cheerful. Now maybe you shouldn’t single anyone out, but I have to mention this unsung hero, Myria dispensing the towels every day, in that hut, in that heat, what a delightful young lady.

Of course, I would recommend the RIU Palace Mexico, tip well and enjoy.

Amazing vacation
Reviewed 1 week ago

I have never written a hotel review. Having said that I could not let this opportunity go to sing the praises of the RIU palace Mexico. If you like the short story, here you go: This is by far the best vacation my wife and I have ever taken. We are already planning on a return trip at our first opportunity. You cannot go wrong with the RIU Palace Mexico. If you are considering a trip, do not hesitate, this resort will not disappoint.
Now if you are a detail type person, I will try to list the high points, and I only have one complaint and it is not a complaint, more like a suggestion.

Entertainment: The entertainment crew at the Palace Mexico are an amazing group of energetic and fun young people that really work hard to make their guests have an enjoyable time. Oscar, Angie, Joe, Alan, Nicole, and Alberto are some of the friendliest and warm folks you will ever meet. They pour their hearts into their jobs. From morning to late in the night, these fine people are there giving it their all. The nightly shows are of good quality and entertaining. My least favorite was the circus themed show, but I’m being discerning in an attempt to give a fair and honest review. The activities throughout the day included happenings for many a varied interest such as: yoga, Spanish lessons, pool foam parties, bingo, water aerobics, beach soccer (even for the kids), volleyball, ice cream social, bocce ball, and several more. These activities even helped us meet new friends from around the globe!

Bar and staff: These guys work themselves to death all day to cater to the refreshment needs of the guests. From the pool bar to the piano lounge area, to the nightly show bar, they never stop. Jose, Anmiel, and Luis stood out for us and really were great to us. I don’t drink alcohol, but those that do said the drinks were fabulous. Even when I ordered water, they still catered to my order as if it were the most elaborate drink that they make.

Front desk: The check in and check out procedures were smooth and flawless and the complimentary juice at check in is amazing. The front desk staff were eager to help if you have any questions or needs during your stay. They speak multiple languages, and even spent time trying to help me learn.

Housekeeping: I cannot say enough about the housekeeping staff. I had to come back into my room while housekeeping was in our room and the young man cleaning was on his hands and knees scrubbing our shower. The room was kept immaculate and even our phone cords were rolled up neatly; attention to detail is important. Nothing was taken from our room and we did leave several high end items out in the room. Some of the other guests did have some items taken during their stay so I always recommend locking up valuables. The Palace administration did take care of the guests that lost their valuables, so the travelers were not disappointed by the Palace’s effort to make the problem right.

Building and grounds: The grounds are kept immaculate and are beautiful. The staff are out cleaning sidewalks and pool decks every morning before guests start arriving at the pool. The outside lights were being cleaned as we were departing. This place is kept perfectly. The buildings are starting to show a little age. The electrical receptacles in our room needed to be replaced as the plugs were loose in the receptacles. Other minor building maintenance issues were noticed, but nothing worth complaining about or writing here as they make absolutely no difference in your stay.

Food: The quality of the food is amazing. Everything that I ate was delicious. There were some foods in particular that I still feel were the best I have ever eaten. My friends and family made fun of me because I ate the blue cheese with every meal. I have never tasted blue cheese that was as creamy and rich as at the RIU Palace Mexico. There were several foods that were the same way. The fruit selection is awesome and some of the freshest and most delicious we have ever eaten. The juice selection in the morning is awesome. There is something for everyone at the buffet every morning and night. My only complaint is that the staff in the buffet dining hall were not as attentive as we expected. Most meals we had to ask for refills on drinks and sometimes we would leave and would not have gotten the drink refills etc. that we were needing. That is my only real complaint, and that seems petty when I look at all the positives! I literally gained 10 pounds while here for the week!

Spa services: My wife and sister-in-law used the spa services on the beach and loved the experience!

Overview:
• Best vacation ever!
• All the resort staff bent over backwards to assist every guest!
• The staff were appreciative to have every guest stay at the facility!
• No request ever seemed to be a bother, but rather an opportunity to help a friend!
• Best food ever!
• Beautiful facility in a beautiful location!
• New friends discovered (from around the globe)!
• Total relaxation!
• Constant pampering!
• Planning to return!

I would say we are very pleased with our choice to stay at the RIU Palace Mexico and I believe you will be too.