5.0
Excellent 984 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Rate includes all meals, alcohol, 24-hour room service, an in-room liquor dispenser and a stocked minibar
  • Soaking in the mosaic-tiled plunge pool or in the hot sauna at the swanky 11,000-square-foot spa
  • Add-on perks in Concierge Level rooms, including an espresso machine, a pillow menu and petit fours at nightly turn-down
  • Bookings for stays from July 1 to Dec. 23, 2015 will receive up to $1,500 in resort credit; resort credit is per room, per stay, some restrictions may apply, contact the resort for more details

What To Know

  • Playa del Carmen has a party vibe that may keep serenity seekers on the resort grounds
  • Although the beach is not private, there is a small section of loungers with waiter service that are reserved exclusively for guests
  • If your stay will be impacted by a hurricane, Palace Resorts will provide a certificate for unused nights. Terms and conditions apply; please contact the hotel for more information

Amenities

  •  All-Inclusive
  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Beachfront Bedroom Scenic views Suite property living room home condominium Villa cottage flat Modern

Overview

Elegant beachfront resort with three restaurants and a stylish spa, on a lounger-lined beach in Playa del Carmen

The Look

Shinny marble floors, granite countertops and wooden leather-bound furnishings fill the five-story Palayacar Palace Resort with modern European elegance. Check in at the open-air lobby, a dual-level interior courtyard with a Japanese rock garden and breezy public areas. Hallways that lead to guestrooms keep the serene vibe going with ambient music by artists like Brian Eno and Phillip Glass.

Bed and Bath

The 209 rooms and suites procure a minimal white-on-white style from cool tiled floors, kingsize beds and small patios or cubelike balconies. Most rooms have ocean views and Jacuzzi tubs big enough for two, and all are equipped with flat-screen TVs, DVD players, iPod docks, discreet minibars and liquor cabinets. Although petite, marble bathrooms have modern vessel sinks and glass-encased showers stocked with CHI bath products. Standout features in Concierge Level rooms include L’Occitane bath amenities, an espresso machine, nightly petit fours at turn-down and a decadent pillow menu.

Beyond

Each of the resort’s three restaurants is amazing in its own right. Go for fine Italian dining at Terrazza, Mexican fusion at the casual Café del Mar and Japanese food at the chandelier-strewn Momo No Hana. Afterward, sip cocktails from the lobby’s Cielo Bar or from the Aqua Bar at the crescent-shaped pool, which overlooks the Caribbean. Elsewhere, you can swing your way through 18 holes at the nearby par-72, Robert von Hagge–designed golf course. Back at the resort, stretch out in a yoga or Pilates class at the swanky mosaic-tiled spa, equipped with artfully crafted wet and dry saunas, a cold plunge and a coed massage pool, and six treatments rooms.

How to Get There

Playacar Palace All Inclusive
Fracc.Playacar Bahia del Espiritu Santo
Playa del Carmen, 77710 Mexico

Reviews

5.0 Excellent 984 Reviews
RIP Playa del Carmen Beach
Reviewed 16 hours ago

Well this is the beach picture from 13 months ago and this is what We got: NO BEACH. Someone said this is a cycle here with erosion however I am very alarmed and chose the venue based on the picture with an actual beach

The staff makes the difference
Reviewed 1 day ago

This was our second visit to Playacar and all of the staff were wonderful.The cleaning crews were always working on something; the place is sparkling. The food was always fresh and delicious. There was always room at the pool. The rooms are pretty soundproof even when the pool area would get loud. On our anniversary there was a bottle of champagne and special dessert left in the room for us. A great place to relax but also close to many of the activities (Tulum, Xelha, etc) and walking distance to 5th Avenue and the Cozumel Ferry. For anyone wanting to visit Playa del Carmen, I would highly recommend staying at Playacar.

Feels like coming home to family.
Reviewed 1 day ago

We always decide to return to Playacar Palace each year as the staff are fantastic and it feels like we have come home to visit. We especially enjoyed the location of our walk out suite, which provided easy access to the pool, beach and restaurants. The staff truly make us want to return. Each department works together as a team to provide good service and make great effort to provide an enjoyable vacation experience. Kudos to manager David Rubio who leads by example through lending a hand to staff and has encouraged teamwork. Some of the staff who deserve mention include: Bell men: Carlin and Leonardo; Reception: Carmen and Fernando; Guest Services: Elvira, Jessica and Cristina; PVP: Francisco and Fabiola; Beverage Service: Francisco, Benito, Silvia, Laura, Paulina, Perla, Carmen, Ulyses; Daniela, Roger, Juan & Gaby; Pool Concierge: Edar; Asian: Lina, Luis and Diego; Buffet: Frances, Profirio, Dionicio, Leticia and Israel; Italian: Pedro, Marysol and Sommolier Carlos; There are many more we may have missed and many behind the scenes who deserve acknowledgment.

So RELAXING and the staff are AMAZING!!
Reviewed 1 day ago

Just returned from our second trip to the Playacar. We truly love this resort. For some it may be small but us there are a lot of options. We were unable to go to Cozumel because the day it was planned was pretty stormy. However, we made the best of it and went to 5th Ave. Got caught in the rain.....but in Mexico it kinda makes you feel like a kid again playing in the puddles. We were SOAKED when we got back but it made for a ton of memories. The new tour of Coba was great for our group as there were (12) of us traveling together. Some of us were still recovering from injuries and couldn't go but still enjoyed the pool for the day.

Just wanted to give a HUGE shout out to some of the AMAZING STAFF that make this place so special. Perla our pool waitress was always there when you needed her. She has such a great personality an we loved talking with her everyday. Joshua and Jose always made the pool and shows fun. And we all had fun with them all week long. Israel in the buffet took care of us almost every morning. He is the most respectful awesome guy!! He made us feel so special all week......Even made me a special Iced Chocolate Milk! LOVE YOU ISRAEL (he also took care of us 3 years ago when we where there). Reya in the lobby bar.......OMG....she is so funny and ready to take car of all your needs. Mario the Hibachi chef......WE LOVE YOU SOOOOOO MUCH!! You made our Valentines dinner so special. We will always chose to have dinner with every time we come to Playacar. Thank you for remembering all of us. You are so entertaining and so personable. Aracelli in the spa..........she went above and beyond both of my massages. I am not used to having to wear to much sun screen when we normally come to Mexico in late fall. Well I need to wear it in Feb. During my member massage she did with aloe instead of oil and when I had a Holistic massage also with her later in the week she also used aloe. She is so amazing with her pressure and working on those knots. Last but most definitely not the last as there are many more.....Our housekeepers.....They were away on point with anything we needed.

I would recommend this resort to everyone looking for small but only in size because its large on personable and awesome service!!

Mexico 2019 Trip
Reviewed 2 days ago

My trip to Mexico was great. We stayed at Playacar Palace. The staff I encountered were top notch. Here are some of the people who made my trip even more relaxing and enjoyable.
Perla- pool waitress,
Joshua, pool staff
Israel- cafe de mar,
Carolina- lobby bar,
Reya- lobby bar,
Mercedes- spa,
Javier- check in,
Mario- hibachi chef,
Nancy-spa