5.0
Excellent 1154 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Rate includes all meals, alcohol, 24-hour room service, an in-room liquor dispenser and a stocked minibar
  • Soaking in the mosaic-tiled plunge pool or in the hot sauna at the swanky 11,000-square-foot spa
  • Add-on perks in Concierge Level rooms, including an espresso machine, a pillow menu and petit fours at nightly turn-down
  • Bookings for stays from July 1 to Dec. 23, 2015 will receive up to $1,500 in resort credit; resort credit is per room, per stay, some restrictions may apply, contact the resort for more details

What To Know

  • Playa del Carmen has a party vibe that may keep serenity seekers on the resort grounds
  • Although the beach is not private, there is a small section of loungers with waiter service that are reserved exclusively for guests
  • If your stay will be impacted by a hurricane, Palace Resorts will provide a certificate for unused nights. Terms and conditions apply; please contact the hotel for more information

Amenities

  •  All-Inclusive
  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Beachfront Bedroom Scenic views Suite property living room home condominium Villa cottage flat Modern

Overview

Elegant beachfront resort with three restaurants and a stylish spa, on a lounger-lined beach in Playa del Carmen

The Look

Shinny marble floors, granite countertops and wooden leather-bound furnishings fill the five-story Palayacar Palace Resort with modern European elegance. Check in at the open-air lobby, a dual-level interior courtyard with a Japanese rock garden and breezy public areas. Hallways that lead to guestrooms keep the serene vibe going with ambient music by artists like Brian Eno and Phillip Glass.

Bed and Bath

The 209 rooms and suites procure a minimal white-on-white style from cool tiled floors, kingsize beds and small patios or cubelike balconies. Most rooms have ocean views and Jacuzzi tubs big enough for two, and all are equipped with flat-screen TVs, DVD players, iPod docks, discreet minibars and liquor cabinets. Although petite, marble bathrooms have modern vessel sinks and glass-encased showers stocked with CHI bath products. Standout features in Concierge Level rooms include L’Occitane bath amenities, an espresso machine, nightly petit fours at turn-down and a decadent pillow menu.

Beyond

Each of the resort’s three restaurants is amazing in its own right. Go for fine Italian dining at Terrazza, Mexican fusion at the casual Café del Mar and Japanese food at the chandelier-strewn Momo No Hana. Afterward, sip cocktails from the lobby’s Cielo Bar or from the Aqua Bar at the crescent-shaped pool, which overlooks the Caribbean. Elsewhere, you can swing your way through 18 holes at the nearby par-72, Robert von Hagge–designed golf course. Back at the resort, stretch out in a yoga or Pilates class at the swanky mosaic-tiled spa, equipped with artfully crafted wet and dry saunas, a cold plunge and a coed massage pool, and six treatments rooms.

How to Get There

Playacar Palace All Inclusive
Fracc.Playacar Bahia del Espiritu Santo
Playa del Carmen, 77710 Mexico

Reviews

5.0 Excellent 1154 Reviews
Amazing 2 weeks
Reviewed 4 hours ago

AMAZING HOTEL!
All the reviews are 100% true!
Great to meet the famous Perla !
EVERY member of the resort team was super friendly! Service was outstanding
Food was fabulous!
Foam Party great fun!
Entertainment staff made the days by the pool so enjoyable

No complaints whatsoever from us !

Great Family Vacation
Reviewed 7 hours ago

We are having a great experience at PlayaCar Palace Hotel.
The food is delicious, the service is great, the entertainment is amazing for children and adults especially the art wine and cheese with Cain is excellent, I highly recommend this class very nice to unwind and relax while you can have a glass of wine, grapes and cheese, love it.

Excellent Vacation
Reviewed 1 day ago

My husband and I recently visited Playacar Palace for the first time in five years and we absolutely loved our stay there! Our Diamond Concierge Paola Bautista Nunez gave us exceptional service! Our room was amazing!
We can’t say that enough about the staff from Eder, our Pool Concierge to Daniela, our waitress by the pool, to Pedro, our waiter for our Italian dinner and also Christina and Jessica of guest services made our stay pleasurable and wonderful!! Thanks to all of you and the rest of the staff😊

This is by far a wonderful resort!
Sincerely,
Barbara P.

Perfect Family Holiday
Reviewed 1 day ago

Just back from the most amazing 2 week holiday. We loved everything about this resort. As many other reviewers have stated it’s the staff that make this hotel they are the most hard working & friendly team I’ve ever encountered. They are all fab but I would like to mention some people that made our holiday extra special.

Entertainment Team - Fania, Cain, Pepe & Rodrigo. We enjoyed the lazy games, crazy games & water volleyball. Special thanks to Fania who was great with my daughter allowing her to take part in paddle board yoga & paddle boot camp on the days it was not busy. She loved these classes & was sad when she was unable to join in when it was busier & just adults.
Also thanks to Cain for the bracelet making & pebble painting both of these were great. Cain is a wonderful artist & the pebble painting on our last day was a great end to our holiday.

Kids Club - Brenda, Ilse & Mara. My daughters have never been in a kids club but wanted to try it & had a great time. Brenda, Ilse & Mara are lovely girls who are great with the children & make it so much fun for them. Thank you for your hard work.

Pool Bar - Juan, Benito, Giuseppe & Jenovani. All of these guys were great especially Juan who my husband enjoyed talking to Juan is a lovely man.

Pool Snack Bar - All this team work really hard especially the chefs who seem to always have orders on. We were served mostly be Carmelito who was great.

Pool Waiters - This team work all day so hard keeping everyone with drinks & snacks & are always happy & smiling. Excellent service from Herlim, Keyla & Sylvia.

Lifeguard - Ignacio was always around for a chat another great guy.

Pool Concierge Eder - It was relatively quiet our 1st week but very busy the week leading to Easter & I was impressed with how Eder made sure everybody had beds & umbrellas & were happy.

Spa - The Spa was excellent we were really impressed. Great service from Jessica & one of the best massages I’ve had from Carolina.

Luna Lounge & Lobby Bar - Great service from Paulina & Lucely

Last but not least the restaurants. The food here is amazing.
Cafe Del Mar - We had breakfast & lunch here each day but only dinner here once. We received excellent service from Portfirio, Demonico & Israel. Also great were Edgar & Marcos. Mayuly also amazed me every day with the number of orders she calmly juggled on the grill with a smile.
Brazilian - We only had dinner here once & it was good. Great service from Oscar & Antonio.
Bocelli - We ate here 4 times & thought it was really good. Excellent service by Ricardo & Pedro with Antonio always on hand to ensure we had everything we needed. Antonio was extra attentive to our daughter bringing her extra Parmesan cheese & would always chat to us if we saw him around the resort.
Momo - This was our favourite restaurant we went to the Hibachi twice & main restaurant 5 times. The food was consistently excellent. The staff here were fab - Miguel, Jesus, Luis, Erik, Lili, Alejandro, Victor, Marysol, Ruben & Aurelio. The star of the show here for us was Antonio. An excellent waiter & lovely man. He was so friendly & kind to our family. Thank you Antonio & Momo.

Finally thanks to Fabiola Vacation Planner who helped us use our resort credits to book trips to Tulum & see the Dolphins. She also recommended an additional trip with Aventuras Maya which ended up being the best trip we made.

Shows - The nightly shows were top quality we enjoyed the Breakdance, Circus, Fire show & Sand Art.

Foam Party - Thanks to everyone involved in this what great fun.

Hopefully I’ve managed to mention everyone in this review. A first class hotel in a fab location you’ll love it. We hope to return one day

Fantastic people with comfortable rooms and great food
Reviewed 2 days ago

A friend and I just returned from a fun filled week at Playacar Palace in Playa Del Carmen. To start we were greeted at the airport with private transportation by a gentleman holding a sign with our name on it. Once at the resort Paola (our Diamond Concierge) greeted us cocktails we like and a snack of gluten free nacho's. She got us all checked in and reviewed all the fun we had lined up to do. With her excellent advice we removed some of the over stuffed activities we thought we would be able to do. She is a smart cookie!! She was available to us anytime throughout our stay to assist with anything we could possibly want or need. Edgar was our pool concierge and set us up with excellent accommodations at the pool. We enjoyed water aerobics and lounging while watching all the pool activities. Later that day we went for our mani/pedi's. Dulice was fantastic and while being so friendly and helping me with some of my Spanish, did a great job on my fingers and toes.

One day we went over to Cozumel on the ferry and swam with the stingrays and a shark. Both Pedro (our guide) and Mauri (our photographer) did a great job.

Our longest day was a trip to Chichen Itza and Cenote Maya. Our guide Raphael and driver Victor took really good care of us and were very knowledgeable. We spent 2-3 hours exploring the ruins while the day turned very hot. After, we were taken to Cenote Maya where we ate lunch (provided and good), and repelled into the cenote. Once under ground you could zipline into the water as well or just swim and enjoy the healing waters. This is an all day trip and you return very tired. We had room service that night and relaxed on our balcony with a bottle of wine.

The next day we relaxed and enjoyed a Royal Citrus massage. This is only offered at Playacar Palace and so worth it!!! Ines did a fantastic job and Theresa was great assisting us with lockers and the pre-spa experience.

Next we went back over to Cozumel and did a snorkel trip with Chacchoc Tours. These guys are great!!! My friend was just learning how to snorkel and when she had a problem, the captain of the boat was quick to come to her aid and get her back on the boat safely. I got lots of great pictures and have memories to last a lifetime.

After all the adventures this far, we decided we needed more pamper time so we headed back to the spa. At this time Theresa noticed I was pretty sunburnt from the day before and she worked with my massage therapist to alter my scheduled massage to aloe vera one instead. Cudo's to Theresa for going above and beyond what she needed to do. She saved my back!!!

All the food was prepared for me seperately to prevent cross contamination as I have celiac disease and they didn't want me to be exposed to gluten in any fashion. They take these types of situations very serious. So while I couldnt enjoy all the food on the menu, I knew I was safe eating what they prepared for me. And let me say they would fix me anything I wanted. Chef Maroky (not sure of spelling) was superb and did an outstanding job. For our diamond dinner we were served by Carlos and Ruben. They were wonderful and we enjoyed a lively conversation about wine. Breakfasts at Cafe Del Mar were so good. I couldn't get enough of the fresh papaya and mango. Our wait staff there were the best and I already miss Sotero, Yesenia and Dionicio. Antonio did a great job helping us choose what to eat at MOMO's. I had octopus that was to die for!!! During our diner at Shabu Shabu, we enjoyed fresh shrimp, tuna and beef with the soup made at the table. This is a fun experience if you haven't tried it before. I will do it again for sure!! If you like risotto, specifically parmesan risotto, you won't find it better than here! Like I said, the chefs took really good care of me!

You might ask about nightly entertainment...let me reassure you; you will be entertained. One night we saw a circus show. Another night there were 3 Tenors. There was a Michael Jackson show and what I enjoyed the most was a sand art show. WOW was that fantastic. I wish I could share my videos with you.

When it came time to leave, Paola checked us out, gave us hugs and wished us a safe trip home. She also added to come back home soon, she will miss us. If you are looking for a personable resort, this is the place to be. The rooms are always clean, the beds comfy and the views are awesome!

The only draw back I can share is that the seaweed is a problem on the beach.