5.0
Excellent 1372 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Rate includes all meals, alcohol, 24-hour room service, an in-room liquor dispenser and a stocked minibar
  • Soaking in the mosaic-tiled plunge pool or in the hot sauna at the swanky 11,000-square-foot spa
  • Add-on perks in Concierge Level rooms, including an espresso machine, a pillow menu and petit fours at nightly turn-down
  • Bookings for stays from July 1 to Dec. 23, 2015 will receive up to $1,500 in resort credit; resort credit is per room, per stay, some restrictions may apply, contact the resort for more details

What To Know

  • Playa del Carmen has a party vibe that may keep serenity seekers on the resort grounds
  • Although the beach is not private, there is a small section of loungers with waiter service that are reserved exclusively for guests
  • If your stay will be impacted by a hurricane, Palace Resorts will provide a certificate for unused nights. Terms and conditions apply; please contact the hotel for more information

Amenities

  •  All-Inclusive
  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Beachfront Bedroom Scenic views Suite property living room home condominium Villa cottage flat Modern

Overview

Elegant beachfront resort with three restaurants and a stylish spa, on a lounger-lined beach in Playa del Carmen

The Look

Shinny marble floors, granite countertops and wooden leather-bound furnishings fill the five-story Palayacar Palace Resort with modern European elegance. Check in at the open-air lobby, a dual-level interior courtyard with a Japanese rock garden and breezy public areas. Hallways that lead to guestrooms keep the serene vibe going with ambient music by artists like Brian Eno and Phillip Glass.

Bed and Bath

The 209 rooms and suites procure a minimal white-on-white style from cool tiled floors, kingsize beds and small patios or cubelike balconies. Most rooms have ocean views and Jacuzzi tubs big enough for two, and all are equipped with flat-screen TVs, DVD players, iPod docks, discreet minibars and liquor cabinets. Although petite, marble bathrooms have modern vessel sinks and glass-encased showers stocked with CHI bath products. Standout features in Concierge Level rooms include L’Occitane bath amenities, an espresso machine, nightly petit fours at turn-down and a decadent pillow menu.

Beyond

Each of the resort’s three restaurants is amazing in its own right. Go for fine Italian dining at Terrazza, Mexican fusion at the casual Café del Mar and Japanese food at the chandelier-strewn Momo No Hana. Afterward, sip cocktails from the lobby’s Cielo Bar or from the Aqua Bar at the crescent-shaped pool, which overlooks the Caribbean. Elsewhere, you can swing your way through 18 holes at the nearby par-72, Robert von Hagge–designed golf course. Back at the resort, stretch out in a yoga or Pilates class at the swanky mosaic-tiled spa, equipped with artfully crafted wet and dry saunas, a cold plunge and a coed massage pool, and six treatments rooms.

How to Get There

Playacar Palace All Inclusive
Fracc.Playacar Bahia del Espiritu Santo
Playa del Carmen, 77710 Mexico

Reviews

5.0 Excellent 1372 Reviews
Terrific Family Resort
BethV556

We last visited Playacar Palace five years ago. This time we returned with 8 other family members - some of whom had never been to Mexico. Playacar Palace is a terrific small resort right on the beach and located next to Playa Del Carmen’s Fifth Avenue.

It’s unfortunate that the sargasso has turned the beautiful beach into a brown mess however the resort has been updated and no one seemed to mind. The pool is lovely and the restaurants are good. It would be good if there was one more restaurant option however recognize it’s a small resort. The food in the Italian was excellent however the service was very slow. Especially with young kids. The kids especially loved the teppanyaki restaurant Momo and the adults did too because the food was superb.

The 8 year olds loved the kids club, the pool and all the daily activities including volleyball and water polo.

As with most palace resorts the service was amazing. Every day our diamond pool concierge Eder took great care to reserve our lounge chairs and ensure the floats were ready for the kids. Carolina makes terrific cocktails, Angelina cleaned our room each day, Perla took good care of us in the evenings at the lobby bar and Israel & Edgar proved nice service at breakfast every morning. Tania and Paola, our diamond concierges worked hard to make sure every member of our family was happy - even under some difficult circumstances.

Playacar Palace is a great small resort for families of all ages.

Friendly, relaxing and clean
Elizabeth W

Everyone at Playacar Palace made you feel welcome. Family of four with teenagers is abit challenging. Perfect relaxing atmosphere with a variety of entertainment on an evening. Holiday with ages 14 & 16 yrs Girls was easy as they met a group of friends by the day time activity. Outstanding service from Perla contreras Rodriguez at the bar but also Mario-Raul Bersain was extremely friendly and helpful with our arrival and departure. All the food was delicious our favorite returant was Momos which provided the friendly service reflected throughout the hotel as well as exquisite food. Overall a small but perfect resort made for equally perfect family get away we enjoyed every moment of it even with bickering teenagers that couldn't bring our experience down. I would reccomend this Hotel and would definitely go back again.

Amazing!!
Theway1988

We had the most amazing experience here back in July. We were treated like family and were given the best experience possible. Best food by far and entertainment was above and beyond. The serve there was spectacular! Best spa! The travel team was great and very informative. Analy gave the most amazing facials. Israel was well accommodating, Yesenia was very helpful, Felipe was great with the excursions. We will be returning next year to the same hotel. Best experience by far!