5.0
Excellent 824 Reviews
Jetsetter Verified
This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Rate includes all meals, alcohol, 24-hour room service, an in-room liquor dispenser and a stocked minibar
  • Soaking in the mosaic-tiled plunge pool or in the hot sauna at the swanky 11,000-square-foot spa
  • Add-on perks in Concierge Level rooms, including an espresso machine, a pillow menu and petit fours at nightly turn-down
  • Bookings for stays from July 1 to Dec. 23, 2015 will receive up to $1,500 in resort credit; resort credit is per room, per stay, some restrictions may apply, contact the resort for more details

What To Know

  • Playa del Carmen has a party vibe that may keep serenity seekers on the resort grounds
  • Although the beach is not private, there is a small section of loungers with waiter service that are reserved exclusively for guests
  • If your stay will be impacted by a hurricane, Palace Resorts will provide a certificate for unused nights. Terms and conditions apply; please contact the hotel for more information

Amenities

  •  All-Inclusive
  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Beachfront Bedroom Scenic views Suite property living room home condominium Villa cottage flat Modern

Overview

Elegant beachfront resort with three restaurants and a stylish spa, on a lounger-lined beach in Playa del Carmen

The Look

Shinny marble floors, granite countertops and wooden leather-bound furnishings fill the five-story Palayacar Palace Resort with modern European elegance. Check in at the open-air lobby, a dual-level interior courtyard with a Japanese rock garden and breezy public areas. Hallways that lead to guestrooms keep the serene vibe going with ambient music by artists like Brian Eno and Phillip Glass.

Bed and Bath

The 209 rooms and suites procure a minimal white-on-white style from cool tiled floors, kingsize beds and small patios or cubelike balconies. Most rooms have ocean views and Jacuzzi tubs big enough for two, and all are equipped with flat-screen TVs, DVD players, iPod docks, discreet minibars and liquor cabinets. Although petite, marble bathrooms have modern vessel sinks and glass-encased showers stocked with CHI bath products. Standout features in Concierge Level rooms include L’Occitane bath amenities, an espresso machine, nightly petit fours at turn-down and a decadent pillow menu.

Beyond

Each of the resort’s three restaurants is amazing in its own right. Go for fine Italian dining at Terrazza, Mexican fusion at the casual Café del Mar and Japanese food at the chandelier-strewn Momo No Hana. Afterward, sip cocktails from the lobby’s Cielo Bar or from the Aqua Bar at the crescent-shaped pool, which overlooks the Caribbean. Elsewhere, you can swing your way through 18 holes at the nearby par-72, Robert von Hagge–designed golf course. Back at the resort, stretch out in a yoga or Pilates class at the swanky mosaic-tiled spa, equipped with artfully crafted wet and dry saunas, a cold plunge and a coed massage pool, and six treatments rooms.

How to Get There

Playacar Palace All Inclusive
Fracc.Playacar Bahia del Espiritu Santo
Playa del Carmen, 77710 Mexico

Reviews

5.0 Excellent 824 Reviews
Our first time at playacar palace
Reviewed 11 hours ago

Loved loved loved this resort. Top notch staff, followed by their first class service. Special shout out to AUSTIN "JT" aka the best bartender! He made my stay extra special by going above and beyond. I was never without a drink and was introduced to some amazing cocktails. I truely made a friend there! It wouldn't have been the same without your above and beyond service Austin!! ♥️♥️

Would go back in a heartbeat
Reviewed 1 day ago

We love this place so much that we we have gone back 3 times in the past year. The hotel, the Spa, food, beach and approximity to 5th ave is all great, but what makes this place fantastic is the staff. We love seeing the familiar faces and the great welcome that we get. They get to know you on the first couple of days and they truly make your vacation a relaxing experience compared to none other. Abigail, Icinio, Meyra, Edgar are just a few names to mention and not to forget the kids club staff. Everyone goes above and beyond to make sure you are taken care of while enjoying paradise.

Parisa
Vancouver, BC

Didn't want to leave.
Reviewed 1 day ago

We had a wonderful week in Playa del Carmen, and a wonderful stay at the Playacar Palace. We were so spoiled. The food was incredible. So many other resorts have buffets that are so-so. The buffet here is top notch. The serving plates were small so that the food was fresh all the time. (Some buffets we've seen have large serving platters that sit there for hours. These were always fresh.)
Our room had a full window that opened to the ocean so we could listen to the surf all night if we wanted to.
The staff was incredible, friendly and made you really feel welcome. We were greeted with a smile and a "buenos dias" or "hola" by every employee we crossed paths with--every one, every time! We really felt cared for and special.
The spa was like no other in helping you feel pampered. We walked out of there on a cloud!
We did not have to worry about anything. They helped us arrange tours, transportation, provided daily and evening entertainment, provided containers for box lunches for days when we left the resort, and did not overwhelm us with timeshare sales requests. We politely declined our membership "update" and they did not harass us after that--so refreshing!!
We were able to walk to 10th Ave. shopping and town square, as well as to the ferry to Cozumel, which we did for the day. On the 2 nights we walked down to the town square, there were all kinds of activities going on, street vendors, food carts, a show with dancing and drumming. Lots of things to experience.
We will be back. :-)

Playacar Paradise
Reviewed 2 days ago

We keep going back to Playacar Palace for a totally relaxing vacation from the stress and strain of work. Starting the day in the Del Mar cafe with its variety of breakfast options. Our server, Isreal, knew what coffee we liked, how we liked it and had it ready almost before we sat down. Letica, our omelet maker, was engaging and sweet on top of making wonderful custom ingredient omelets. Pool time was so helpful in making us forget our worries. The day flew by with the congenial service from Silvia our pool attendant to Francisco (Sr.) the pool bartender. We felt so comforted by our friendly and helpful lifeguard, Ignacio and security attendant, Ernesto. Also, for making all of our cares disappeared was the hydro pool and spa services. We used the hydro area for sauna, steam, hydro pool and Jacuzzi free of charge almost daily to relieve some of my body’s aches and pains. Of course, the three massages we booked were the icing on the cake for melting away our strains both mental and physical. Daily walks along the beach were so enjoyable. Lastly, dinner was always a culinary delight. Our favorite restaurant was the Italian restaurant called Bocelli. There is such a large variety of many delicious entrees to choose from. Both Francisco and Rafael tended to our every need and desire. Just writing and thinking about our wonderful trip has me already planning our next trip back to the most pleasurable Playacar Place.

Playacar Palace Dec 2 to 12, 2018
Reviewed 2 days ago

Just left from another fabulous visit to Playacar Palace.

The reno's of last year are wonderful. We were there last year just days after they opened and not everything was finished, not the case this year. New elevators were also installed.

The staff as always made us feel so welcomed and did whatever they could to make our stay pleasurable.

Isreal and Edgar at Cafe del Mar in the morning with Bailey's for the coffee and mimosas. Isreal spoiled me with cold "special" coffee at lunch. Olivia was promoted to captain and was there at all the restaurants making sure everything was perfect. Antonio the manager in the Italian restaurant made sure we had our favourite rose wine during our stay.
Pauline in the lobby bar in the evenings made me my requested recipe beverage.
Eder our pool concierge made sure we were comfortable from the sun moving our umbrella as needed daily, the life guard also helped with this task.
The entertainment staff were just that, entertaining. Fania, Jose (Pepe) and Cain with his paint with wine and cheese class he provided making artists of all of us and the others on the entertainment team.
Susanne in the beauty salon did an excellent job once again with my hair cut and colour.

The evening entertainment and the nightly shows are fantastic. They do a great job.

I highly recommend this hotel. As it is a smaller property with 201 rooms you do not get lost in the large number of people. They call you by name, remember your likes for drinks, where you like to sit at the pool or restaurant.