Playacar Palace All Inclusive
What We Love
- Rate includes all meals, alcohol, 24-hour room service, an in-room liquor dispenser and a stocked minibar
- Soaking in the mosaic-tiled plunge pool or in the hot sauna at the swanky 11,000-square-foot spa
- Add-on perks in Concierge Level rooms, including an espresso machine, a pillow menu and petit fours at nightly turn-down
- Bookings for stays from July 1 to Dec. 23, 2015 will receive up to $1,500 in resort credit; resort credit is per room, per stay, some restrictions may apply, contact the resort for more details
What To Know
- Playa del Carmen has a party vibe that may keep serenity seekers on the resort grounds
- Although the beach is not private, there is a small section of loungers with waiter service that are reserved exclusively for guests
- If your stay will be impacted by a hurricane, Palace Resorts will provide a certificate for unused nights. Terms and conditions apply; please contact the hotel for more information
- Free WiFi
- Kids Club
- Parking On Site
- Room Service
Shinny marble floors, granite countertops and wooden leather-bound furnishings fill the five-story Palayacar Palace Resort with modern European elegance. Check in at the open-air lobby, a dual-level interior courtyard with a Japanese rock garden and breezy public areas. Hallways that lead to guestrooms keep the serene vibe going with ambient music by artists like Brian Eno and Phillip Glass.
Bed and Bath
The 209 rooms and suites procure a minimal white-on-white style from cool tiled floors, kingsize beds and small patios or cubelike balconies. Most rooms have ocean views and Jacuzzi tubs big enough for two, and all are equipped with flat-screen TVs, DVD players, iPod docks, discreet minibars and liquor cabinets. Although petite, marble bathrooms have modern vessel sinks and glass-encased showers stocked with CHI bath products. Standout features in Concierge Level rooms include L’Occitane bath amenities, an espresso machine, nightly petit fours at turn-down and a decadent pillow menu.
Each of the resort’s three restaurants is amazing in its own right. Go for fine Italian dining at Terrazza, Mexican fusion at the casual Café del Mar and Japanese food at the chandelier-strewn Momo No Hana. Afterward, sip cocktails from the lobby’s Cielo Bar or from the Aqua Bar at the crescent-shaped pool, which overlooks the Caribbean. Elsewhere, you can swing your way through 18 holes at the nearby par-72, Robert von Hagge–designed golf course. Back at the resort, stretch out in a yoga or Pilates class at the swanky mosaic-tiled spa, equipped with artfully crafted wet and dry saunas, a cold plunge and a coed massage pool, and six treatments rooms.
How to Get There
We stayed at the Playacar Place as guests of our son and D-I-L, who are Diamond Members. As Diamond Members, you get pampered and treated like kings and queens. The resort is not as grand as The Sunrise or The Grand at Moon Palace, however the service staffs are excellent, attentive and accommodating, almost like family to you, making your stay so very enjoyable. The hydrotherapy and body massages at the spa is therapeutic, relaxing and great! Special mentions go to Paola in administration and Dionocio at the buffet restaurant. The beach is really nice, and so is the pool. Overall, a really relaxed and enjoyable experience!
We are VIP members with Palace and this is our 3rd time staying at the Playacar property. Perla and Daniela, at the pool, have made our experience this year fantastic! They have truly gone above and beyond, everyday, to make our vacation enjoyable!
My wife and I are Palace Resorts VIP members and have been to most Palace properties. We went to Playacar for the first time in May 2018 to experience the adjacent city atmosphere of Playa Del Carmen.
The dining was exceptional. My wife is a celiac (gluten free) and the restaurant staff made sure that we had a great dining experience. Mateo, the restaurant floor manager, discussed the various restaurants and prepared the wait staff for our visit. We've been to many Palace Resort restaurants and Playacar's Italian restaurant was the BEST gluten free meal my wife has ever had. The wait service at both the Italian and Asian (Momo) was superb. The chefs knew exactly how to modify their offerings to meet my wife's gluten free requirements. We were saddened to find out that we could not eat at the Mayan restaurant, since it's very small kitchen they have no ability to segregate their gluten items from non-gluten items. We were thankful that Mateo described the situation. Heck, we could eat every night at the Italian restaurant and be extremely happy.
The staff was gracious, as we have found with all the Palace Resort properties. Whatever the formula is that Palace uses to train and keep employees, it works really well. We felt valued and respected. Bravo.
One item that was not to our liking was the layout of the hotel's interior that emphasized an open air environment in the hallways and common areas. Rooms, the nightclub, and 4 out of 5 restaurants were enclosed and air conditioned. However, the rest of the resort was exposed to the outside air, so if it happened to be a humid day (or night), you were hit with humidity the moment you left your room. As a result, on humid nights, we stayed in the nightclub.
The resort's location next to the ferry dock is certainly convenient for going to Cozumel but if the wind is blowing from the east, you can sometimes smell the diesel exhaust of the ferries (perhaps a poorly tuned boat engine), especially if we sat on the beach, not so much if we were sitting on the pool deck behind the glass screens. The beach has the typical seaweed line, like you get at Moon Palace. Not a surf beach. You can easily step over the seaweed line, so not really a problem.
[Not a Playacar Palace issue but noteworthy] Lastly, when leaving the resort to walk along the nearby 5th ave, where all the shops are located, some of the mom & pop shop merchants have "representatives" that approach you and chat with you to get you into their store. While this is not uncommon behavior for Mexican/Cancun merchants, the ones on 5th ave target people wearing the Palace wrist bands and make you believe that the "representatives" are Palace waiters or bellboys, in an attempt to create a connection with you. Most likely they are NOT Palace employees. We heard the same sad "I live with my grandmother" story multiple times. We walked on 5th the first day we arrived, before we met with any Palace waiters, so we knew that none of them actually met us at the Playacar Palace resort. So beware and be strong.
This year marked our eighth return to the Playacar Palace and I think that after the remodeling we were more excited to return than ever. The size of the hotel is intimate – it seems like everybody knows everybody. The staff at Playacar treat us like family and many remember us from prior visits. We were excited to return this year to see the upgrades after the remodeling. We booked up a different restaurant every night, each one a unique experience. From the moment we checked in, Paola made all of the reservations, gave recommendations, and accommodated all of the changes to the original plans plus changes to the changes. She was also very patient with my Spanish and helped me make the changes to be grammatically correct. Abigail in guest services, a long time friend, helped to make our stay there wonderful.
There was Shabu Shabu, Japanese style hotpot, a romantic table with a nearly private server, Ayanei, who was very helpful since it was a new experience for us. Alkimia had been redone and was served at a table for 10. Wine pairing to each of the courses could not have been better. Lahna, the tequila cellar restaurant was amazing. Each course was a traditional Mayan recipe and our servers Madeline and Cesario told the story of each course. A tequila pairing could be made of each course and added a finishing touch. The Brazilian Grill served up slices of grilled meat, pork, chicken, chorizo, beef until we had to tell the server that we could not eat another bite… then he brought the desert menu. Dining at each of these restaurants is a must do! The other nights we ate at restaurants that have been standards at Playacar. There is the teppanyaki grill and Mario still puts on a great show and interject humor into each dinner that he prepares. Also in Momo, the Asian restaurant we were pleased to see Jonathan the manager and Marisol the hostess. The Italian restaurant Terraza was a great spot to get a steak. Our servers Raphael and Pedro saw to every need and made our meal there very special. I recommend checking out each of the restaurants and it’s often necessary to make reservations as quickly as possible.
We spent a lot of time at the pool. Conversation with other guest was easy and we met some very nice people there. The pool bartenders are amazing. Carolina might be one of the newest, but she is one of the best! The other bartenders, Benito, Joel, Herlin, Juilian, Carmen & Guilermo all worked hard to make sure that everyone got exactly what they wanted. And special thanks to Reyna, Josaphina, Eder, Daniela Sylvia, Sandra, and Keyla who worked tirelessly to bring drinks and food from the snack bar.
Breakfast. Easy to dawdle and just take in the beauty of the Caribbean. Nearly every day we were greeted by Elizabeth who worked hard to make sure that every detail was just right. Sometimes inside, sometimes outside but Olivia found us a table wherever we wanted to sit. Olivia was another one of the staff who remembered us from past visits. Inside, Porfirio worked hard to make sure we had whatever we wanted. Cappuccino routinely arrived without needing to ask and nothing was a problem. Outside it was Dionisio. Polite, great conversation and made us iced coffee with tequila cream (yum, ask him for one).
The lobby bar is a wonderful place for a quiet drink when there isn’t a show going on. I tried a variety of tequilas and Francisco would always give me tastes until I found one that I liked. And the lobby bar servers, Juan, Paulina, Roger, Felipe, and Ivonne are right there for any requests.
It’s the service here that brings us back time after time. We see the value of our membership and that is why we come to Playacar.
First time staying at Playacar Palace. I have been to other Palace resorts and, being a travel agent, multiple resorts in Mexico and the Caribbean for work and for fun.
The hotel greeted us with a welcome drink and a fresh flower for my wife. Check in was easy, room wasn't ready when we got there around 11am but they emailed us when it was. Rooms have been renovated and were nice and clean. I love the rain showers and the Palace whirlpools that comes in their rooms. Beds are soft and comfy. Good selection of in-room liquors and they have Anheuser Busch brand beers in the mini-fridge. Snack bar was restocked everyday. On our anniversary we were given a lovely turn down service and a special chocolate treat.
For those people that have been hearing online of staff doing terrible things to guests at some resorts, Playacar Palace has in place measure for guest safety. The staff would not enter my room with me and my wife in it, until they had asked for permission to come in and permission was granted. They also left the door open for the entire time that they were in the room. That went for the bellman, room service, etc.
Found the food quality to be very good. Smaller buffet so not overwhelmed by food choices. The Brazilian steakhouse has good quality meats. The Italian was good. (I saw a cook making fresh pasta before dinner so it wasn't store bought noodles). My wife liked the Asian restaurant here more than she liked the one at LeBlanc (that's saying something). Great waiter Alberto and manager Jonathan helped me out a lot. Our favorite was the Lahna Restaurant with authentic Yucatan food and the waiter Cesareo was very attentive to us.
Room service was very quick and the menu is on the TV so look there when figuring out what food (from the huge list) of what to order.
The beach was nice and the sand soft. Always was able to find a chair with umbrella on the beach. The beach service was good and food/drinks came often. There is seaweed but its everywhere in Riviera Maya and the staff did as much as they could to bury it in a timely manner. The pool was clean and the swim up bar service was quick.
Nightly shows at 9pm were top notch with performers brought in each night to entertain the guests. No hokey shows here.