4.5
Very Good 1122 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Free WiFi
  •  Parking On Site
  •  Pool
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Overview

Location

A stay at Playa Palms Beach Hotel places you in the heart of Playa del Carmen, walking distance from Quinta Alegria and Nuestra Senora del Carmen Catholic Church. This beach hotel is within close proximity of Pier Navega and Riviera Art Gallery.

Rooms

Make yourself at home in one of the 39 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. Rooms have private furnished balconies or patios. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include laptop-compatible safes and minibars, and housekeeping is provided daily.

Spa, Wellness & Premium Amenities

Relax and unwind with massages and facials. You can soak up the sun at the private beach or enjoy other recreational amenities, which include an outdoor pool. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and wedding services.

Food & Drink

Take advantage of the hotel’s room service (during limited hours).

Business & Travel Amenities

Featured amenities include dry cleaning/laundry services and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

How to Get There

Playa Palms Beach Hotel
1st Avenue Bis
Playa del Carmen, 77710 Mexico

Reviews

4.5 Very Good 1122 Reviews
Really disappointing
Reviewed 1 day ago

We stayed here for 3 nights and wish we booked somewhere else, for the price we paid the experience was terrible. We booked an extra 2 nights on our way to Playa but after arriving we spoke to reception staff 3 separate times to organise leaving a day early. We went ahead and booked rooms in Tulum to get away. They then charged us for the extra night when we checked out. We booked a new place in Tulum and only did so after checking with the staff, we would have stayed the extra night if any other the staff we spoke with told us this- the seaweed problem causing the beach to be unusable isn’t the hotel’s fault, their staff causing us to loose $300 USD is totally within their control. Even the manager who spoke English didn’t care that this was the staff’s fault.

The rooms weren’t great- The wifi in my room on the 3rd floor didn’t work at all. The “breakfast included” is a few pieces of fruit and toast- if you want actual breakfast food it costs extra. They have said they advertise photos on their website on other 1 star reviews- I don’t think they should be able to advertise that breakfast is include on a 3rd party site- it’s misleading. You also miss the fruit and bread if you’re not awake when they knock on your door early in the morning, so don’t plan on a sleep in. I don’t know how this hotel has a 4 star rating and price tag?

The beach can’t be used for swimming and the pool is very small, you have to go out to find an atmosphere. If you’re looking for a beachside hotel with good service, look elsewhere- there’s plenty of options in town or further down the beach for a similar price. I rarely bother complaining unless I’ve been completely ripped off. A mediocre hotel, amenities that don’t work, a beach you can’t swim in and staff that don’t understand long term word word of mouth over short term profit.

Spend your money elsewhere

A great value
Reviewed 6 days ago

Stayed at the Playa Palms for 8 nights for a solo dive trip to Playa del Carmen.

The hotel has a great location, and is very attractive.

The room was clean, but needing a refresh on some features.

The employees were great and fun to be around.

If you are looking for an upscale hotel, this is not it.

However, if you are looking for a good bargain, this is the best place.

Horrible
Reviewed 2 months ago

Filthy Beach nasty hotel dirty smells like mildew horrible place to vacation disgusting breakfast False advertisement The hotel is disgusting definitely not a good place for vacation never never go to that horrible place again

Awesome!!! Best vacation ever!!
Reviewed 2 months ago

I recently had the pleasure of staying at Playa Palms Beach Hotel in Playa Del Carmen. My entire experience from start to finish was incredible. I booked through a third party service and decided on the hotel because of the pictures they had on their site. I was not disappointed. From the moment I checked in until the moment I checked out the hotel staff was kind, helpful, and attentive. My room was a beautiful studio on the second floor with a large balcony that had a table and a hammock. The air conditioning was ice cold. The rain shower had amazing water pressure. The bedding was high thread count cotton. There were plenty of towels. One of my favorite things in the room was the N'espresso machine. I immediately ordered one when I came home. The hotel is a smaller boutique hotel that caters to solo travelers, families, or couples. There is a pool that runs right through the center of the hotel grounds which was a great place to cool down after hanging out at the hotel's private beach. Even the temperature of the pool was right on point. As if all these things weren't enough, the hotel also provided room service at a reasonable price. I had tasty dinners brought to my room in a timely manner every night. Make sure and get the coconut smoothie, it is the best. If you are interested in shopping 5th ave is two short blocks away. Personally, I preferred hanging out at the hotel. As I mentioned, the staff was absolutely lovely. I want to thank the following staff members for their kindness. Belen, Acollany, Andrea, Fabian, Mariana, Carlos, Jorge, Cassandra, Julia, and Daniel. All these people in one way or another helped in making my stay memorable. I loved the Playa Palms Beach Hotel. It looks exactly like the pictures and then offers you so much more to help create a delightful vacation. I can't wait to go back. So much fun!

Wonderful Stay, start to finish!
Reviewed 2 months ago

This was my first trip to Playa del Carmen and I am so glad we selected this hotel. The location is perfect. It is very close to the shopping/restaurant area but extremely quiet and peaceful.

Ours was a third floor apartment with a bedroom and pull out couch. We were surprised to see a full kitchen with a large refrigerator and dining table. The unit was sparkling clean and the cleaning staff was amazing. We so appreciated the cute towel animals left on the bed each day. The entire staff was incredible with the best service I have had anywhere.

The hotel does not have a restaurant but it is really not needed. Free breakfast was delivered each morning to our darling balcony (with a hammock). Other items are available throughout the day including beach service. Everything was so reasonably priced.

The pool was so beautiful and cold!

Thanks to the entire staff for making our trip so enjoyable. We will definite be back. I can't imagine staying anywhere else in Playa!