4.5
Very Good 6251 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Beachfront Buildings Exterior Grounds Lounge Luxury Pool sky tree Resort condominium building property leisure plaza palm swimming pool leisure centre lawn Villa plant Garden mansion shade colonnade

Overview

Location

With a stay at Platinum Yucatan Princess Adults Only – All inclusive in Playa del Carmen, you’ll be on the beach and convenient to Gran Coral Golf and El Camaleon Golf Club. This 4.5-star resort is within close proximity of 28 de Julio Square and Guadalupe Church.

Rooms

Make yourself at home in one of the 472 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private furnished balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 13 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort’s 6 restaurants, or stay in and take advantage of 24-hour room service. When you are in need of a refreshing drink, visit a beach bar or one of 8 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.

Business & Travel Amenities

Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Planning an event in Playa del Carmen? This resort has facilities measuring 6426 square feet (597 square meters), including conference space. Free self parking is available onsite.

How to Get There

Platinum Yucatan Princess Adults Only – All inclusive
Prolongacion 5ta Avenida
Playa del Carmen, 77710 Mexico

Reviews

4.5 Very Good 6251 Reviews
Nice resort with good food but...
Reviewed 12 hours ago

My husband and I stayed 5 days at PYP and enjoyed our vacation for the most part. The positives were the delicious food at the buffet, there was lots of variety so you never felt like something was missing or you wanted more. We ate there almost every meal and the service was fantastic too. We stayed in a swim out room, which was lovely and we would highly recommend. If you want a quite building, then go for building 1 as we were the furtherest away from the main “party” pool and had lots of privacy and quite time. It was only less than a 5 minute walk to the restaurants so wasn’t a big deal. The only issue is they should have more towel exchange places around so you don’t have to make sure a long walk to get fresh towels.

Now our biggest complaint is the air conditioning in the rooms. It is basically non-existence as the A/C should be working to take out the dampness in the room. It blows out cold air but everything is damp and disgusting. You end up sleeping in a soaking wet bed and it is so uncomfortable, feels like you are in a tent outdoors with cold air blowing. Nothing ever dries inside either so bring lots of bathing suits if you don’t want to be in a wet suit the next day. The furniture and fixtures are really also showing a lot of wear and tear. They should be fixing these things to reflect that PYP is a 4-5 star resort. Even around the resort, things are not as good as they should be, like the missing tiles in the pool, walls around the resort are scuffed and broken, etc.

Other than the A/C and the general up keep of the rooms/resort, we thought PYP was good overall. But those problems were too huge to ignore and the A/C made our nights extremely uncomfortable (the fact that they won’t do anything about it is completely incomprehensible. The A/C is set at 22 and that can’t he changed at all!!). We’re here for a relaxing vacation and we value or rest and sleep so that was just awful being waken up each night in cold sweat and soaked sheets. If you’re ok with that, then this resort may be a good choice.

2nd time at the hotel
Reviewed 2 days ago

We enjoyed our first stay that much me and the boyfriend decided to book the same hotel again 3 years later. we stayed at the beginning of June for 10 days. Adults only all inclusive.
We upgraded from last time from deluxe to platinum suite. The room was lovely and always cleans. There was always someone from house keeping making sure we had enough towel most days even after our room had been cleaned.
All the staff were lovely and couldn't have done more for you. from those working in all the different restaurants,to the drinks waitress at the sunbeds. Always made to feel welcome.
The full body massage was fantastic! I would suggest booking within the first 24 hours as you get 50% off.
Plenty of different restaurants within the hotel and there's 3 at the princess hotel next door however you will need to book 24 hours in advance with the conceige. (seafood, swiss and french) We did wonder over but only thought of the restaurant needed a reservation not all of them apart from the buffet restaurant.

We would definitely recommend the skylights restaurant the food and service were amazing!! You do pay separately as its not included in the all inclusive and its charged to your room. Lovely fine dining experience. It did rain that evening and we were sat right on the edge of the balcony however it was not an issue being moved further in but still staying outside. Only thing we wish about this restaurant was if you paid like £20 supplement to dine once a week it would have been much better. Only open fri - sun in the evening.
Plenty of entertainment on in the evening as well as activities and shows within the area.
Recommend coco bongos nightclub, no matter what your age its a very good show with lots of singing, dancing and acrobatics.

There is an environment fee to pay around 200 pesos roughly £10 to help with protecting the sea turtle nests on the beach and keeping the gardens nice. There was a lot of seaweed on the beach and the tide had come in quite a lot. But we didn't mind as there were quite a few staff working really hard in the heat trying their best to clear it all with their shovels and wheel barrels.

Weather was lovely, hot and sunny for the first 8 days. Then the last 2 days it was raining constantly which was abit of a bummer but can't help that.

Great stay and a HUGE thank to all the staff there.

Laid back luxury
Reviewed 3 days ago

The Yucatan Princess Adults only hotel is a very well laid out, clean and modern hotel. The rooms are large and well equipped with extra large beds, walk in wet rooms, adequate wardrobe and storage space and very good air con and a mini bar and selection of spirits also available (all included). The hotel is linked to the neighbouring hotel of the same group which is much larger. The restaurants are very good on the resort and the buffet restaurant is open 24 hrs each day with very good food choices. There are 6 separate restaurants other than the buffet including Italian, Asian, European and a ranch style grill. The pool facilities are either the main pool with swim up bar and entertainment or if you want a quieter position the rooms with swim up pools offer a more relaxed location. Pool service for drinks is regular so no need to worry about going to the bar. Fantastic resort with excellent staff. Only slight downside would be the evening shows, not the best we’ve seen, but a very minor downside.

Fantastic time 👌
Reviewed 4 days ago

The hotel is modern & presented immaculately, the gardens are gorgeous & the variety of restaurants in the evening are top class. The staff played a huge part in our stay, Desyi our beach waitress , Daniel & Debbie at the buffet, and my lovely Lilian at the Italian which was our favourite eatery all provided the best of services.
The beach is not the best v rocky and a huge amount of seaweed that washed in every day but the crew worked so hard to clear it, just a bad patch but if you walk to the left of the beach bar and into the next complex it's much better & great for snorkeling.
The drinks were top quality brands , cocktails & coffee's all freshly made.
DO NOT LISTEN to the negative reviews which are mainly made by the American clients, some people just cannot be pleased! they are totally not deserved.
We can't thank all of you enough for your hard work and smile's during our stay 😁

First time All Inclusive
Reviewed 4 days ago

This was the first trip to Mexico for myself and my girlfriend as well as our first all inclusive and we loved it! We booked the swim out room (3001) and it was in the corner by the main pool. Room cleanliness was great as was the housekeeping service and the air conditioning was very welcome when the heat got too much. Pool server always came around to offer us drinks which were great. The most common phrase I get from people when booking an all inclusive was that the properties are great "but the food could be better" I have to disagree, the food was awesome. Tao was the best restaurant as it was entertaining as well as tasty as the food is made right in front of you. Rodeo grill also had a tasty sirloin steak. Unfortunately it rained for the final 2 days of our stay but there always seemed to be things to do, they even showed the world cup games in the theatre which was a big plus! I had no run ins with people trying to sell time shares and I didn't see them around at all actually. Staff were always friendly and saying hi whenever you walk past. All in all this was a very positive first All Inclusive experience and I am excited to return next trip!