4.5
Very Good 6768 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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Beachfront Buildings Exterior Grounds Lounge Luxury Pool sky tree Resort condominium building property leisure plaza palm swimming pool leisure centre lawn Villa plant Garden mansion shade colonnade

Overview

Location

With a stay at Platinum Yucatan Princess Adults Only – All inclusive in Playa del Carmen, you’ll be on the beach and convenient to Gran Coral Golf and El Camaleon Golf Club. This 4.5-star resort is within close proximity of 28 de Julio Square and Guadalupe Church.

Rooms

Make yourself at home in one of the 472 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private furnished balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 13 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort’s 6 restaurants, or stay in and take advantage of 24-hour room service. When you are in need of a refreshing drink, visit a beach bar or one of 8 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.

Business & Travel Amenities

Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Planning an event in Playa del Carmen? This resort has facilities measuring 6426 square feet (597 square meters), including conference space. Free self parking is available onsite.

How to Get There

Platinum Yucatan Princess Adults Only – All inclusive
Prolongacion 5ta Avenida
Playa del Carmen, 77710 Mexico

Reviews

4.5 Very Good 6768 Reviews
4th visit to Mexico 1st visit this property
Reviewed 2 days ago

I'll make this quick....* may 16th-19th *

Swim out rooms are worth the upgrade, we used the pool often because we could not use the beach which was already expected from the reviews I did read ahead of time. It does seems like the seaweed issue in Mexico is get worse by the year.

Buffett wasnt that great, but it was really good at the sister property for lunch,and the restaurants have really good food options at night.

Ants were all over my bathroom, even on the toilet which was kind of annoying to check the seat first before using it because an ants wld get on you. I complained but maintenance never came and sprayed. I ended wiping down everything everyday with Clorox wipes I had in my travel bag.

Entertainment was cool, I enjoyed the Micheal Jackson Tribute... overall this was a nice resort... not the best level off All inclusive but I had fun for the most part.

EXCELLENT VACATION
Reviewed 2 days ago

What can we say about this resort that hasn't already been said. We stayed as a couple 6 - 16 May 2019. To anyone who is a first time traveler, please don't pay attention to all of the negative reviews and/or comments. There wasn't a problem anywhere, from the time we check into the resort till the end of our stay. The check-in staff were friendly, courteous and willing to go out of their way to make us welcome and comfortable.

All of the restaurants, including the Yucatan Buffet were absolutely outstanding in the diversity of menus and the fantastic quality of the food!! Whatever other people have said about the lack of food quality or diversity, don't know what they're talking about. There was always fresh fruit, omelets, yogurt, a variety of cereals, and various hot items that were always kept replenished and fresh. Be it breakfast, lunch or dinner, there was always something different on the menu each day. We never had a bad meal or poor service during our entire stay.

And, the hotel staff were also amazing, from the housekeepers to the servers at the restaurants and bars. In particular, we would like to thank these staff in particular:

Rosember - Yucatan Buffet Breakfast server
Martin - Daytime Swim up Pool Server
Ruby - Our Housekeeper
Daniel - Plaza Bar Evening Bar Tender
Abihail - Yucatan Buffet Morning Hostess
Bryan - Yucatan Buffet Breakfast Server.

First time to Mexico ...
Reviewed 3 days ago

This was my first time to Mexico and we chose this resort bc friends had gone and enjoyed it .. they did warn us about the beach and I have to say that being beach people; it was hugely disappointing. There was so much seaweed that the ocean really was not able to be accessed and the smell was deplorable. Granted they have staff on the beach daily with tractors but there is just way too much to be able to get rid of it. We were able to sit at the Riviera next door which is a sister property and it was better albeit still lots of seaweed.

The staff at the resort is amazing and so friendly. They go out of their way for you. Big shout out to Bryan at the buffet ... Diego-Go Bell Services ... Angie, Beto and others in the Activities ... amazing people and Englsh is not an issue! the only staff person I did not really like or care for was Daisy who is a server and a bit rude.

The food was fantastic at all the restaurants including the buffet. They made me a special meal one night as I had missed the seafood night - the chef was GREAT! as was our waiter ... they did this on their own .. I was so flattered...

We had a room in block 2000 ground floor and had a swim out .. the room was amazing as was the pool and both were always clean. We had some issues with our safe and ants and they came right away and took care of it. Very accommodating .. being that close to the party pool - be forewarned that if you are close to the party pool ... it can be loud but you learn to tune it out .. play your own music or partake!

The entertainment was really great ... the dancers and activities crew worked really hard and were amazing!

The weather was awesome ... no rain and there were no bugs. Lots of quoti which are the Mexican version of Canadian racoons and lots of iguana which I think is very cool. The grounds were always kept so beautiful and lush with workers out every day ...

Be prepared to tip ... US cash is preferred albeit we had both Mexican pesos and US $$.

Main pool - you have to get out early to put your towel on a lounge chair as they do not have enough ... I do not like doing that and they need to look into having more chairs for people. I have been to other resorts where you never had to do that - that is my preference.

All in all it was a great vacation but to repeat; being beach people and not being able to enjoy the beach was a huge disappointment. This is something your travel agent needs to really make you aware of ... not sure I would be back to Mexico because of the seaweed issue.

Beach Covered in Seaweed - May 16th, 2019
Reviewed 4 days ago

The Hotel itself is amazing, excellant staff, grounds and accomodations. The food was actually very good at the various restaurants we tried.

We were very suprised how pleasant the staff were, every one that we dealt with had a smile. Obviously management coaches their staff on how to make the experience positive.

The grounds are very well maintained and clean, again management is doing something right.

The beach was our only disappointment, the seaweed is about 2 feet thick, so not once did we get to swim in the ocean. (One of our primary reasons for going there.)

Our vacation provider, Air Canada Vacations, booked us at this hotel knowing very well that the experience would be less than anticipated, very disappointing.

I would go back to this hotel but not from May to August, the seaweed season according to hotel staff.

Good if it's your first
Reviewed 5 days ago

This is a good resort if you are on a budget or if it is your first time at an all inclusive. The food is decent, the management is less than desirable, the upgrade to a swim out room is really worth the minimal up charge compared to other resorts. The rooms were always clean, the drinks plentiful, entertainment team was great. As for the beach it is a bit of a walk but very clean, not such a great choice if you want to drink and relax on the beach (again the walk). Overall if you're looking for a decent price, great pool time, and fun this is the place for you. Keep in mind you are a good 20 minute ride to 5th avenue or any where really.