4.5
Very Good 6871 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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Beachfront Buildings Exterior Grounds Lounge Luxury Pool sky tree Resort condominium building property leisure plaza palm swimming pool leisure centre lawn Villa plant Garden mansion shade colonnade

Overview

Location

With a stay at Platinum Yucatan Princess Adults Only – All inclusive in Playa del Carmen, you’ll be on the beach and convenient to Gran Coral Golf and El Camaleon Golf Club. This 4.5-star resort is within close proximity of 28 de Julio Square and Guadalupe Church.

Rooms

Make yourself at home in one of the 472 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private furnished balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 13 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort’s 6 restaurants, or stay in and take advantage of 24-hour room service. When you are in need of a refreshing drink, visit a beach bar or one of 8 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.

Business & Travel Amenities

Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Planning an event in Playa del Carmen? This resort has facilities measuring 6426 square feet (597 square meters), including conference space. Free self parking is available onsite.

How to Get There

Platinum Yucatan Princess Adults Only – All inclusive
Prolongacion 5ta Avenida
Playa del Carmen, 77710 Mexico

Reviews

4.5 Very Good 6871 Reviews
First time at a Resort
MissRRM23

This was my first resort stay and I traveled with my best friend. We arrived at the resort at 1:30 and we were greeted with champagne and told that we were giving it upgraded room & but we had to wait until 3:00. Check in was smooth but the only problem is our room wasn’t ready at three it was ready at 3:30 and as we were walking up to our room the housekeeper was still in there. The upgraded room looked like the one we originally booked though. Our flight was delayed so we’re really ready to just relax and unwind. But I know from now on to not book my flight until after three or somewhere close. This is a beautiful resort but At check in they forgot to tell us about the main pool one of the other vacationers told us about it on our 2 to last day. This is where all the fun happens. The main buffet is mediocre at best but they have the best french fries so that’s what I lived off of for the five days we stayed there. The buffet room is so hot it made me cautious to eat certain things. I made a deal with myself not to eat any of the sea food products until my last day when they offered a lobster dinners. Although the lobster taste delicious and was cooked perfectly I had diarrhea the rest of the night. Which was traumatic because I knew I had to catch a flight in the morning and no one wants diarrhea on a plane. The buffet made a great steak and so did the rodeo grill. All the staff was extremely friendly and I had no issues with any of them. The spa ladies try to sell you but after a few No thank yous they leave you alone. As you know most of the beaches are covered in seaweed so we did an excursion that allows you to go on a island where it’s not covered. Carlos did a great job of booking our excursions. But if you do book for Cancun Sailing it’s a all day event 8-6 and a lot of stops the free lunch isn’t until 2 which is a long time if the event starts at 8. The drive alone was draining because they pack as many ppl on those vans as possible, If you go into town just now at the store owners will haggle you. All and all I enjoyed my stay.

Great all-inclusive hotel in Mexico
cherrelleb124

For out first time in Mexico, this was an amazing experience! We’ve never experienced such great hospitality. From the moment we checked in I knew we made a great decision coming here! We had a Junior suite with a swim out pool. Our room was clean and beautiful! We stayed here for four days and three nights. Each day we could count on fresh linens and a cool room when we got back from our daily activities. The overall service of each staff member from pool bar to restaurants to housekeeping was at a 10! The food was delicious and the drinks were good! I highly recommend the Rodeo Grill for dinner. Miguel our server was speedy! Our greatest experience was the spa. My Fiancé and I enjoyed the couples spa treatment. Elba and Lauren took great care of us, leaving us relaxed and stress free. Our favorite bartender was Heriberto whom worked on the junior suite side where out suite was located. He was attentive, fast and overall friendly.

I recommend tipping as they work hard and deserve it! It’s safe to use USD if you’re from the states.

This was one of the best trips I w had so far and I thank you all for your impeccable service!

Long Review of Everything We Did/Experienced On Our Babymoon
Kayla_H51912

Sorry guys, but this is a long one...
Ok so I don't normally write reviews because I feel like I'm not terribly good at them. But my husband and I just got back from our amazing 4-night stay and we did a couple things that I haven't seen a ton of reviews about so I wanted to contribute. For reference, we arrived 7/12/2019 and departed 7/16/2019. We went to the resort for a "Babymoon" and as our last chance to relax before our little one arrives in October. I was 6 1/2 months pregnant at the time of our stay. Most of this review will be broken out into sections, because I'm stupid organized like that.

Arrival/Room:
When we arrived, we were greeted very warmly by the bell boys and hotel staff. The gentleman who checked us in also happened to have lived in Minnesota for a time (where we're from) so we chatted with him about that. We arrived about an hour before check-in and thankfully our room was ready. After we were settled, we went down to the buffet to get a late lunch. We arrived about 10 minutes before the lunch buffet "closed" which our waiter advised us of when we sat down. The buffet is actually open 24 hours but during non-peak meal times, they reduce the buffet down to "snacks". So we loaded our plates and managed to get a good lunch in before heading back to our room and hitting the pool. We were in a Platinum Deluxe Suite near the beach and on one of the quiet pools. If you're not looking to party then this is definitely the way to go! It was so relaxing while still being fun with the swim up bar.

The beach:
Now for the dreaded beach/seaweed review... dun, dun, DUNNNN!!! When we were checking in, we asked about the seaweed because I had checked the forums and everyone was complaining about it. The guy at the front desk (sorry I'm terrible with names!) told us that it was really bad at our resort but if we walked 5 minutes down the beach (it took us less than that and I was big and pregnant) we could go to the sister resort next door and it was clearer there. Hubby and I walked down to the beach to get a look when we arrived and I will admit that the seaweed was piled high and there really wasn't access to the water. Employees were working hard to remove it, but there was a ton of it. Apparently, about a week before we arrived they had the largest landing of seaweed in years. I'm talking hundreds of miles long. We're just lucky like that, I guess. As far as the smell... I'm not really sure what all the fuss is about. Yes, it smells. Is it overbearing? Only if you're standing in it, and who does that anyway? Crazy people, that's who. Does it smell like rotten eggs/rotting meat/all the other horrible things people say? No. It smells like algae. Maybe it's because we're from MN, and we deal with algae and lake smell all the time, but it really wasn't that bad. Having a decent breeze also helped. Hubby and I went down to the beach every night to sit in the chairs and listen to/watch the waves come in. When we were in the pool closest to the beach, we would only get the occasional whiff of seaweed and it would pass almost immediately. Also, keep in mind again, I was 6 1/2 months pregnant. Pregnant women are super sensitive to smells and most things are far too pungent for us. If I could easily deal with the odor, then you know it couldn't be that bad. We did end up going to the sister resort beach one morning and it was nice, but the chairs were pretty crowded and there was lots of kids and families running around. We went in the ocean for a bit and it was lovely. It was a bit rocky, but if you move slowly and carefully, you should be fine without water shoes.

The Foam Party:
The foam party happened the second day we were there. This was our first time at the main pool. It was a bit more of a party scene with a younger, drunker crowd (Hubby and I are in our early 30s) and much busier. We managed to find some chairs quite a ways away from the pool and tossed our stuff there before heading back to the pool. The foam party was an absolute blast! It's put on by a local night club called Coco Bongo and there's games, lots of booze, music, and of course tons of foam. Even without being able to drink I had an amazing time. Hubby and I were giggling like kids and having the time of our lives. That being said, in general the party pool wasn't really our scene for a Babymoon and we spent the rest of the stay in the quiet pools.

The Spa:
As much as everyone complains about the spa employees bugging you every 15 minutes, we were only asked once in our entire stay. A simple "No, thank you" was enough to send them on their way. Maybe they are more bothersome at the main pool, I don't really know. Hubby wanted to treat me so I got am 80-minute facial while he had the "fish eating the dead skin on his feet" treatment. He said it tickled like crazy for the first 5 minutes but then you got used to it. Truthfully, I didn't really care if it tickled for the full 45 minutes because his gross, callused feet looked incredible afterward! His treatment was a total of 45 minutes including a foot and leg massage.

Let me tell you this... I've had probably half a dozen or so facials in my life. They're my preferred spa treatment. The facial I got from Hilda was by far and away the best facial I have ever had in my life! The staff at the spa were all so lovely and accommodating and did everything they could to make you super comfortable. I was basically relaxed into a coma. Hilda was very knowledgeable and detailed with my skin. I felt she did a better job clearing out my pores than any other facial I had had before. The total cost for my husband's 45-minute foot treatment and my 80-minute facial came to a little under $200 US which is very standard in the states, so you know you're not getting ripped off. If you feel like treating yourself a little I would HIGHLY recommend the spa.

The restaurants:
I'll break this down into individual places to make it easier. But generally, the food was absolutely fantastic and the service was splendid!

Aroma:
I don't know why I don't see more reviews about this place. I never really saw it on the website so I didn't think about it too much. Boy am I sorry we didn't try it sooner! The theme here, as far as I can guess, is gourmet with a modern twist. The food was spectacular and interesting. Hubby and I each made sure to order different things at each course so we could sample each other's dishes (this is a rule for us in general). By the second course (soup) we didn't want to share anymore! He got the zucchini soup with potatoes and leeks and I got the Pozole with corn of 3 textures. They were both amazing. I'm definitely going to try to make these at home even though I'm sure it won't be as good. For the entree I ordered snapper in (I believe, if I remember right) a Bearnaise sauce and hubby order suckling pig in confit. I can't remember everything we ordered but the food was out of this world. Don't overlook this gem while you're there!
Rodeo:
This is the Mexican/Steakhouse restaurant. The menu has 2 sides, one Mexican and one Steakhouse. Don't be afraid to mix and match! I got a Mexican appetizer, steakhouse soup, steakhouse entree and Mexican dessert. For the appetizer I go the cheese fondue with cactus leaf. Oh boy, this may have been my most favorite thing I ordered the entire trip. It was insanely good! Everyone at the table tried a bit and loved it. The steak I ordered was delicious and beautifully cooked. For dessert, I got the churros with warm chocolate sauce. Oh man, if I could dive into a pool of those, I would die a happy woman.
Tao:
By this point in the trip we had made a few good friends at the pool. One afternoon, we all decided we should go get a hibachi dinner at Tao. Hubby went and made reservation for 8 and we were all set. Fair warning: Tao is very strict that you are not late for your reservation! So make sure that you reserve a time that you know you can make it to. A few of the friends that joined us were from the UK and apparently hibachi is not really a thing where they're from. It was so much fun to watch them experience it for the first time! We had Sandro as our chef and he was great! He was so funny and entertaining to watch! We told him that a few of us hadn't done hibachi before so he made sure to tell them when a big trick was coming up so they could get their phones ready to take pics and video. The sushi that you get as an appetizer was very good and the soup was delicious. The main course was, you guessed it, absolutely delicious. We were all so stuffed by then end we had to waddle out. To be fair, my waddle may have been pregnancy-related, but it was nice not to be the only one for a change!
Yucatan Buffet:
We had the buffet every day for breakfast and lunch and once for dinner on our first night. There really aren't any other options for lunch with the exception of another small buffet at the main pool and I believe Rodeo had sandwiches, though we never tried them. Again the service was great and the food was very good. Of course it's not up to the quality of the a la carte restaurants, but that's pretty much impossible to do with a buffet. The little meat grilling station had excellent small steaks and fish! Lots of people review the buffet so I won't go too into it.

Bars:
We spent most of our time at the swim up bar in the quiet pool near the beach. Every bartender we had was fantastic, especially Humberto. They were all very good at helping me come up with drinks that were yummy without any alcohol. My hubby got to try a number of different cocktails and they were all delicious! I even got to have a small sip of a couple of them. Our favorites were: The Mango Margarita and Mango Tango (virgin or otherwise) with Tajin around the rim. Tajin looks like it will be spicy, but don't worry, if my sensitive northern palate can handle it, you can too. It's more sour than spicy so it balances the mango well. We also really liked the Iguana Margarita (don't worry it only looks radioactive, and isn't overly sweet) and the Platinum Yucatan Cocktail, which had a refreshing, clean flavor to it.

The Wildlife:
The resort does a really good job of keeping the natural beauty of the place in tact, so of course, wildlife tends to hang around. We saw a bunch of iguanas usually sunning themselves near the sidewalks. They tended to hang out in the same places so we were able to start recognizing them by their distinct color/markings/size and we started giving them all names. It became a fun game for us to look for the big chunks we named Oscar, Terrence, and Ernesto while looking for the smaller ones we named Archie and Phil. The Coaties were a little more elusive but even more adorable! The swim up bars tend to close down around 5:00 or 6:00 so the people clear out soon after that to get ready for dinner. Shortly after the bar closed one day, a mama Coati and her litter showed up to sniff around people's drinks looking for fruit and to find any food left around. They didn't have too much luck but they weren't terribly afraid of people so we were able to get some great up-close pictures! Personally we didn't see any monkeys or gators but we talked to a couple people that had seen a monkey or two. All in all, the wildlife was a fun addition to our stay and none of them got in the way.

As for bugs... I had been warned over and over about mosquitoes since I was pregnant and was told that I would be "carried away by bugs" in July. I think I saw a total of 2 insects that may have been mosquitoes and I was bitten a grand total of zero times. To realize just how incredible this is, know that if I tend to have any exposed skin back home, even if I'm wearing bug spray, I get eaten alive. Worse than anyone else I'm around. I don't know why, but there it is. Being at the resort was actually a nice break from scratching bug bites.

Complaints:
Complaints feels like too strong a word for these, but I don't really feel like digging out my thesaurus right now so you all can deal.
It would be nice if the swim up bars could stay open just a little bit later. I understand that they don't want people drinking all into the night, but 5:00 pm seems a little too early to me. Just make sure you get your drink filled before then!
The bed was a little firm for my taste. This is less of a complaint and more of a personal preference. If you like firm mattresses, then you'll be perfectly happy. Again, not a huge deal, but it might be good info for some people.
I'm not going to bother complaining about the beach and seaweed. It's not the resort's fault and they can't control Mother Nature. Honestly, hubby and I didn't even really miss the beach. The pools were fantastic and we had a grand old time regardless of not being able to use the beach.

In conclusion: (I know what you're thinking... "Finally!") we had an absolutely amazing time! The service was just as good as everyone says and even better. Everyone had a smile and was more than happy to help you. The food and drinks were delicious and I already miss them terribly. While the beach was not usable, we still had a great time and the smell wasn't nearly as bad as some people on here would have you believe. We highly, highly recommend staying here!