4.5
Very Good 6943 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Beachfront Buildings Exterior Grounds Lounge Luxury Pool sky tree Resort condominium building property leisure plaza palm swimming pool leisure centre lawn Villa plant Garden mansion shade colonnade

Overview

Location

With a stay at Platinum Yucatan Princess Adults Only – All inclusive in Playa del Carmen, you’ll be on the beach and convenient to Gran Coral Golf and El Camaleon Golf Club. This 4.5-star resort is within close proximity of 28 de Julio Square and Guadalupe Church.

Rooms

Make yourself at home in one of the 472 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private furnished balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 13 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort’s 6 restaurants, or stay in and take advantage of 24-hour room service. When you are in need of a refreshing drink, visit a beach bar or one of 8 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.

Business & Travel Amenities

Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Planning an event in Playa del Carmen? This resort has facilities measuring 6426 square feet (597 square meters), including conference space. Free self parking is available onsite.

How to Get There

Platinum Yucatan Princess Adults Only – All inclusive
Prolongacion 5ta Avenida
Playa del Carmen, 77710 Mexico

Reviews

4.5 Very Good 6943 Reviews
Absolutely stunning!!
middlesex509

First time in Mexico and this hotel was amazing. Everyone & I mean everyone was so welcoming. Room was superb (2045) it was a swim out room & was cleaned to a very high standard every day. Fruit & towel arrangements were left on the bed most days. Food was probably the best we have had in any hotel before, even the buffet was very good. We liked that you could go to any of the al cart restaurants as much as you wanted. All the waiters were just brilliant especially Benenitico who always was so lovely & friendly. The entertainment staff work extremely hard all the time & there was plenty of things to do round by the pool, (if you want quiet then sit by the pool near the restaurants) we had so much fun joining in all the games. Foam party is a must! Yes there was seaweed on the beach but if you walk along to the sister hotel next door it’s cleared away by the men on the beach. It doesn’t stop you going into the beautiful warm sea.
We loved our first time in Mexico & this hotel just made our holiday even better. We will be back!!

worst hotel in PDC...
Keith H

Travel to Mexico all the time, great experience until this hotel. Booked Adults only and we asked for a quiet room, They put us right in front of the main pool, with blasting music all day and screaming drunks. Now 20 years ago this would be ok. They said they cant move us as 3/4 of hotel is empty. This would explain the restaurants that were on a revolving close rotation. We planned to be gone during the day anyway, until my wife became sick. We had to stay in the room till the antibiotics kicked in, but she could get no sleep due to the pounding music a few feet away. Asked to move again explaining the situation. No, was the answer, so we left 10 minutes later, forfeiting our 14 day package (we only stayed 5) driving to the airport and bought tickets on westjet as sunwing said they couldnt change or package (even for a fee) it was a good decision to leave.....don't go here....read....believe the reviews.

Disappointing
Edward M

Well i have stayed at this hotel several times over the last couple of years and decided to go again in August, Unfortunately this time we were really disappointed with our visit, on first arriving the smell of sea-weed was stomach churning, all through the main bar right up to the main reception, our room smelled awful to the point were we were moved the following day to room 5202, we agreed to move rooms on the condition that the air-conditioning was fixed in room 5202 due to the control unit on the wall being stuck on medium and the room was at an average temp of 24 to 25 degrees. I left it for 24hrs to give the guys time to fix but unfortunately i had to go down to reception on 2 occasions were i unfortunately had to deal with the concierge (EDGAR) i tried to explain that it had been agreed with the manager "Ricardo" that because the air-con was stuck on medium the room was not cool enough and he would turn the temp down to 19, this in turn would cool the room to a constant 22 degrees were we could sleep in this temperature, on 2 occasions i had nothing but excuses from EDGAR stating the the aircon could not be turned down as the complete system would collapse to which my answer was rubbish, I found this man completely RUDE, OBNOXIOUS and completely unhelpful, this is when i complained directly to Ricardo who then went on to instruct maintenance to turn the aircon down which they did so that night, My wife and i had a good nights sleep in our relatively cool room and went for breakfast the following morning, on returning from breakfast a short time later, we found the maintenance manager and his colleague coming out of our room, when we asked what they were doing they quickly scurried away, we entered our room only to find that they had turned the aircon back up to what it was originally therefore our room was back up to 24 to 25 degrees, I went straight down to our conciege again to complain only to receive the same arrogance again from this man, I waited until the night manager "Ricardo" was back on shift at 15:00hrs and spoke to him aswell as our TUI Rep who quickly sorted out the issue. Following this we still had the issue with the seriously revolting strong smells coming from the seaweed which was now piling up 4ft high and 4ft wide on the beech, (not exadurating we put pictures on the princess Facebook page to try and get a response) we asked when it would be cleared, they stated that it was done every day!!!! so when we pointed out that we had been there for 9 days and nobody was clearing the seaweed they stated that it was done when all guests were in bed!!!! complete lies!!!! my wife put pictures of this un-usable beach full of seaweed on their own Facebook page to see if we could get a response but nothing happened!!!! up until the day we left the seaweed just got higher and higher and when the wind turned towards the hotel it was awful, we could not use our balcony at times due to the smell.

After about a week or so my wristband was falling apart and fearing that it may break and i would lose it, and the hotel would charge me for a new one as stated when we 1st arrived, I proceeded to the front desk and spoke with ENRIQUE showing him my wristband and said that i could do with a new one as this one was about to fall apart, I was completely shocked when he took my wrist turned it around viewed the wristband and said "Whats wrong with it" i did laugh and say look at it could i have a new one please to which his answer was "NO THERES NOTHING WRONG WITH IT I AM NOT GIVING YOU A NEW ONE" I was absolutely gob-smacked i was asking for a 25p plastic wristband as my original one was falling off my wrist, I then told ENRIQUE that i would not be paying for a new one when this one breaks!!!! it actually broke a couple of days later but i just carried it around with me!!!

I also pointed out that the Lifts were not working again, this we had reported several times along with other guests, to which their answer to one guest on the 3rd floor who suffered with arthritis, "WALK DOWN TO THE SKYLIGHT RESTAURANT GET THAT LIFT UP TO THE 3RD FLOOR AND THEN WALK ALL THE WAY BACK OVER THIS WAY TO GET TO YOUR ROOM" this was probably a 5 to10 minute walk for someone reasonably fit, never mind someone suffering with arthritis

Summary

Concierge Edgar, Completely Rude and Obnoxious and did nothing but lie!!!
Desk Manager Enrique, Completely Rude, Obnoxious and arrogant!!!!

Night Manager Ricardo, Excellent, thank you for all your efforts.
Bellboy, Julio, you are a credit to yourself and so helpful Thankyou.

Unfortunately my family and i will not be returning to this hotel again, we were booking for christmas and new year but have decided on another recommended hotel in playa.

To the General Manager of the Princess,

How could so much go so wrong in just a few months???? this WAS a great hotel....