4.5
Very Good 6676 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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Beachfront Buildings Exterior Grounds Lounge Luxury Pool sky tree Resort condominium building property leisure plaza palm swimming pool leisure centre lawn Villa plant Garden mansion shade colonnade

Overview

Location

With a stay at Platinum Yucatan Princess Adults Only – All inclusive in Playa del Carmen, you’ll be on the beach and convenient to Gran Coral Golf and El Camaleon Golf Club. This 4.5-star resort is within close proximity of 28 de Julio Square and Guadalupe Church.

Rooms

Make yourself at home in one of the 472 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private furnished balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 13 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort’s 6 restaurants, or stay in and take advantage of 24-hour room service. When you are in need of a refreshing drink, visit a beach bar or one of 8 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.

Business & Travel Amenities

Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Planning an event in Playa del Carmen? This resort has facilities measuring 6426 square feet (597 square meters), including conference space. Free self parking is available onsite.

How to Get There

Platinum Yucatan Princess Adults Only – All inclusive
Prolongacion 5ta Avenida
Playa del Carmen, 77710 Mexico

Reviews

4.5 Very Good 6676 Reviews
Great overall resort
Reviewed 2 days ago

My background (white, 50 yr old female, probably 10th inclusive stay (Ixtapa, Puerto Vallarta, Jamaica, Dominican Republic). From Michigan. Travel with the hubby <3

Overall excellent resort
FOOD: Buffet options above average, usually hot enough. Plenty to choose from. Restaurants have great food, good size portions, tasty desserts. Must remember these arent US restaurants but definitely above chain restaurant meals. Slow experience...enjoy the food & time. No reservations needed unless you want the hibachi experience. Early means less wait (all have a bar) and men are required to have pants & closed toe shoes (can be casual). Beach bar food was delish (burgers, nachos, wings, ribs). Room service takes 45-1 hr. But pizza was warm when it arrived.

ROOM: we had a first floor swimout room #2019. Farther away from buffet but had afternoon sun. Pretty patio furniture but so uncomfortable. Bring a cheap blow up raft for cushion. (Or grab a better chaise out back). Waitresses walked both beach & room pool areas to provide drinks. Bring a nice insulated mug & lots of singles). Towel clips would be helpful as well. King bed was soft with a foam topper. Small sofa & table-chairs set in room. Nice separate tub. 2 sep shower heads in large shower stall. Toilet room separate too. There was a small coffee maker, blowdryer, large umbrella, safe & closet. Very little dresser drawer area. Plentiful outlets & 2 USB Outlets & clock radio speaker. Floors slippery. Fridge stocked. I asked for diet & got it. We did tip daily for room. Cute towel animals on bed daily. Nice makeup mirror for the old blind lady (me) too! Keep patio clear of food & drink remnants(cute critters will join you).

RESORT: Main pool seating area small, little shade & busy. We never sat there as we chose the beach. Beach area had many shaded options, chairs available almost always. Save prime spots by 10am. Great service for drinks. Seaweed an issue for first 4 days but they worked diligently to remove manually & with tractor. There was a clear & clean area to swim. Many showers to rinse off at. Kayaks & paddle boards avail. Appear to always improving resort. 2 other resorts available to use but we didnt bother. Very safe experience.

WIFI: pretty good except on beach. It will kick you off occasionally so you need to log back in.

STAFF: very nice. Always say ola. Happy environment.

STORE: extremely pricey. $4 float was $22US. Knock off Immodium $24.

WISHFUL IMPROVEMENT: coffee & pastry set up at Rodeo restaurant in morning (walking to buffet was a pain).
Two egg-omelet stations. Daily resort overview (restaurants, where to get towels, beaches, bars) upon arrival or when visiting sister resorts.
Tile walkways are very slippery when it rains (poor choice of flooring and should either be coated or replaced).
Provide American Salsa & improve italian tomato based sauce (needs to be more tomato based & more spices) jarred Prego or Ragu would be 100% better.

SPA: i had an amazing 80 min mixed massage with Karen. She even braided my hair at end. She knew her stuff! $110 US with discount because I booked within 24hrs of arriving. I didnt use Spa amenities but I could have gone back anytime.

BRING / PREPARE:
Sunblock-A lot (spray & lotion) too windy on beach to use effectively
Chapstick
Heavy moisturizing lotion
Good hair conditioner
Hat
Large beach bag (carry towels +
Large travel mug with reusable straw
Small umbrella (got caught 2x on beach w/o it, got soaked.
Salty & sweet snacks. (Tortilla chips arent salted) store items are crazy $. Pringles, chex mix, m&ms & licorice were enjoyed.
Meds (imodium, laxative, pain relief, antacids, sinus, benadryl, antibiotic & antihistamine cream, bandaids)
Nail clipper & files
Small scissors to round off the edge of wristband (have it put on loose to begin with).
Matches or room deodorizer for bathroom.
Several swimsuits. Not everything dries)
Plastic garbage bags for dirties & wet stuff coming home.
Ziplocks for keeping beach stuff sand free & beauty products from ruining clothes if damaged during trip.
Watch
Speaker if you want your own tunes.
Thin beach towel to reserve your spot.

Bottom line: I'd return in a heartbeat.

Rocky Check-In Experience & Broken A/C Unit
Reviewed 2 days ago

Overall our stay at Platinum Yucatan Princess was okay - decent amenities, average food and a very rocky check-in experience.

Main reason for my 2 star review? The first room we were given required repairs (and the hotel knew about it). We arrived at the resort around 5pm, checked in and were brought into our room. 2 minutes after we arrived (we hadn’t had the chance to look at our room properly) we received a knock on the door from maintenance saying that they needed to fix our A/C. The A/C was leaking and there was a massive puddle on the ground. We were first made aware of the issue when maintaince arrived at our room, so I called the front desk to inquire why we were provided a room that needed repairs. When I called the reception, they made excuses, tried to transfer me to concierge and claimed they didn’t know we checked in. Instead of receiving an offer to provide us with another room right away, and an apology for the mix up, the staff made up excuses about “not knowing we checked in.” After 1 hour, they transferred us to another room because they couldn’t fix the A/C issue right away. Honestly, I expected significantly better service when checking into a 5 star resort.

Aside of that hiccup, we received decent service in the restaurants. I would highly recommend eating at Rodeo Grill (the food at other dinner restaurants were mediocre).

As a side note, if you plan on going out on an excursion that includes swimming, I recommend bringing a towel from home. Towel service does not begin until 8am, which is usually after the pick-up time for most excursions.

A good place to relax.
Reviewed 5 days ago

>Most of the people at this resort are very nice and friendly Especially, Sunday from the Concierge. Sunday is super nice, help and funny. He is very helpful if you need anything he is able to help. He would do an awesome job as an ambassador!

Nice surrounding environment for walking, swimming and going down to the beach. Swimming pool super clean and clear. Would have been nice if we got a walk out suite instead of the second floor. Lots of afternoon pool activities.

They give you a nice opportunity to walk to other two resorts to look around and eat at their resturants. Loves the food at Aroma. The food at the buffet is not bad. I would not recommend the Las Olas or La Fondue restaurant does not taste that good.

Love the night entertainment, very interesting and different every night. Is what I look forward to everynight.

Absolutely loved it!!!
Reviewed 6 days ago

Spotless...gourmet meals...friendly staff...no kids...friendly happy vacationers, mostly Canadians and very safe and secure. We forgot our room card in the room and security were the only ones to let us in and only did so after verifying with numbers on our resort bracelets!
We loved loved loved this place. Would totally spend another bit of money to do the swim out.
The food...especially the Japanese restaurant around the grill...was superb! Even the buffet was great!
Some of the things people may find reason to complain about...seaweed...Cancun is experiencing a seaweed issue but the resort does everything it can to clear it everyday! The water is rocky...I would just walk 200 ft to the other princess where its sandy. Problem solved!
One pool...so go lay by the beach! LOTS of loungers! And they have the best bar b q grill shack by the beach. Best chicken and wings ever!

If you dont like the excitement around the pool..which starts around 2, just ask to get a room on the opposite side. We absolutely loved watching the pool activities (laugh!!!!) So want a swim out on the pool side.

Would go back to this resort in a heart beat. About 40 min from airport but sunwing rep kept us entertained!

Nice Resort
Reviewed 6 days ago

Nice adult only resort, beach was full of seaweed everyday so stayed mostly on the family resort side which was almost seaweed free daily. The ala carts where walk-up except men need to wear slacks and close toed shoes, sometimes you might have to wait for a table if your in a big group.

Make sure you go to your tour representative the next day to hand in your return bus form as we forgot and returned it on day 5 and was not greeted very well and almost scolded that we did not return it the next day.

Pools were very well maintained and clean, room was very clean and no issues except some mold but you are close to the ocean so to be expected. The floors in the rooms get slippery when you have your AC on and then keep both doors open. We stayed on the 3rd floor which was nice. The bed was a little hard and we found out that the people we came with all had a different softness of beds and us having the hardest.

Resort staff and entertainment staff where very good, the only issue i had was i found a drink i liked at one bar and at another bar they did not know how to make it, so if you like a certain drink make sure you find out how to make it to tell another bar tender.

Freshly made tacos where one of my favorites at the buffet.