4.5
Very Good 9873 Reviews
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What We Love

  • À la carte meals, 24-hour room service, most alcohol, and live entertainment are included in the Jetsetter rate
  • Free classes, ranging from yoga to tango to tequila tasting
  • Kid-friendly perks like a kids camp and arts and crafts workshops
  • Book by December 22, 2015 and up to two children 12 and under stay and eat for free from August 9 to December 22, 2015 (limit one child per adult; other restrictions apply)
  • Book by January, 2016 and up to two children 12 and under stay for free from May 1 to December 22, 2016 (black out dates: July 9 to August 20, 2016; limit one child per adult; other restrictions apply)
  • Bookings for stays from May 1 to Dec. 22, 2015 will receive $550 in resort credit (for stays four - six nights) or $1,500 in resort credit (for stays seven nights and over); Resort Credit is per room, per stay, some restrictions may apply. The last day to use the Resort Credit is Dec 22, 2015
  • Bookings for stays from May 1 to Dec. 22, 2016 will receive $550 in resort credit (for stays four - six nights) or $1,500 in resort credit (for stays seven nights and over); Resort Credit is per room, per stay, some restrictions may apply. The last day to use the Resort Credit is Dec 22, 2016

What To Know

  • Reservations are required for à la carte restaurants; breakfast is buffet-style
  • Most rooms are set back from the beach behind the pools and mangroves, so ocean views are at a distance
  • The resort shares restaurants, bars and entertainment with the adults-only Paradisus La Perla

Amenities

  •  All-Inclusive
  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Lobby restaurant living room

Overview

Family-friendly all-inclusive with 14 restaurants, an indoor/outdoor spa and a prime spot on the Playa del Carmen beach

The Look

At the entrance of Paradisus La Esmeralda, soaring purple walls and oversize modern sculptures make a big impression — befitting a hotel with 488 guestrooms and 14 restaurants. The look is bold enough for Vegas, but the spacious, beachy atmosphere creates a family-friendly vibe. Fronting the entire complex, a row of mangroves gives the white sand beach a natural feel.

Bed and Bath

The resort’s sprawling atmosphere continues into the modern guestrooms, which start at 517 square feet and each of which has a private balcony or terrace. Sliding glass doors let in the Caribbean light, and the modern bathrooms have rain showers and deep tubs. Finished in a tan and orange palette, the setting is relaxing, but it’s by no means unplugged: In addition to plasma TVs and iPod speakers, every room has its own WiFi router with free service. Room upgrades add unique extras such as a private heated pool in the Paradisus Jr. Suite Swim Up, or access to a balcony soaking tub and a personal butler in the Family Concierge wing.

Beyond

La Esmeralda is a playground for children and adults alike. The kids pools are filled with pirate ship slides and a floating obstacle course. Their grown-up counterparts have swim-up bars, half-submerged daybeds and thatch-roofed Bali beds for shaded lounging. Parents can drop off youngsters for activities at the kids club and then head to the 20,000-square-foot Yhi Spa for a couples Swedish massage. A daily roster of activities ensures that there’s also plenty to do as a family, with sushi making in the afternoon and Michael Jackson and Coco Bongo shows at night. There are two breakfast buffets (one of which is adults-only), and another eleven restaurants offer excellent à la carte options for lunch and dinner to please foodies and picky eaters alike. Don’t miss the tuna ceviche at the Latin fusion Fuego, or the tempura ice cream at the Japanese Bana.

In the Area

Paradisus guests get discount tee times at the seaside Grand Coral Riviera Maya Golf Course, designed by Nick Price. On-site travel agents can arrange daytrips to the remarkably well-preserved Mayan ruins at Tulum and Chichen Itza, or a snorkeling excursion to a cenote in a cave. A half-hour stroll along the beach brings you to Fifth Street, the main drag of Playa del Carmen. Snack on dark local chocolates at Ah Cacao as you browse the colorful craft stalls there.

How to Get There

Paradisus Playa del Carmen La Esmeralda All Inclusive
5th Av., Playa del Carmen
Playa del Carmen, 77710 Mexico

Reviews

4.5 Very Good 9873 Reviews
Absolutely loved it
Reviewed 15 hours ago

My friends my husband and i stayed at Paradisus Esmeralda, at the family section, since we arrive the bellboys Javier and Ezteban treated us like royals they helped us with our luggage and send us to the check in area, at the front desk Alberto was so helpful he even manage to put our rooms close to each other, after that we met our concierge Victor from club Meliá he was so cool and cheerful, he took us on a tour,he gave us every tip possible and even offer us so free massages in exchange of some quick information about the hotel, after that our first day we met luis at the pool towels area we had a amazing chat about mayan culture, he knows everything about playa del carmen, he was so nice and helped us get a free cabana at the pool, but our mayor highlight would be Maria jurado from guest services she was an absolute angel,she is the person you should reach if you want something done, reservations, pharmacy it doesn't matter Maria does everything in her hands to make you happy, at the water park (which is for kids but is the only place with heated water) Marisela is the best chef ever so kind and quick to help you.

Besides the service the food is amazing, drinks are extremely good except for the weird lemon they use in the cocktails, pools are nice but they need to be heated at times, reservations for restaurants suck and sometimes you end up going to the buffet for several days if it wasn't for Maria that would have been our case.
Overall good resort but don't expect too much from the beach area.
We will definitely come back.

Family vacation
Reviewed 15 hours ago

Hotel and beach very good, the rest just average compared to
other resorts same rating. The staff at the pool was helpful in getting more chairs for us.
The food was good at the international buffet, the restaurants were very hard to get into.
Advise not to go during spring break or busy times, they cannot handle the crowds.

were very hard to get
reservations and not explained at all. the pools designed for little kids. teenagers not any activities.

Paradisus paradisiaco
Reviewed 16 hours ago

Best food and best drinks!!! Excellent food and top of the line drinks. Have been to Cancun/playa del Carmen all inclusive hotels before, but Paradisus had the most gourmet food! Be careful with extra charges

Nice family resort
Reviewed 18 hours ago

We enjoyed our stay in family concierge. We traveled with another family and our 11 yr old boys loved the water park, and Karla who worked at the water park really did a great job having fun with them! Honestly we didn’t spend any time on the beach, and you can’t see the beach unless you go down the walkway through the mangrove, but we are more pool people. The resort is very pretty and clean. Drinks were good and we enjoyed most of our meals.

A Family Vacation to Remember
Reviewed 20 hours ago

My family and I had an amazing time at this resort! We traveled with my husband and two children (1 and 3), my brother and sister in law, and my parents. We had three beautiful, clean and very accommodating swim up rooms. Jose, from family concierge, surprised us each day with special things for us and the kids. He gave the kids adorable kid-sized robes and slippers, sand toys, hats, t-shirts, backpacks, and even baby shampoo, bath wash, baby lotion, sunscreen and kid toothbrushes and toothpaste. He also gave the kids fish food after seeing them admiring the fish one morning. They felt so special! In addition, he had special surprises for us each day which included chocolate covered strawberries and champagne, a bubble bath filled with balloon sea creatures (which the kids loved), a cheese platter, and a chocolate high-heel with wine.
Ricardo was another major attribute to our fun stay at the Paradisus. He was very attentive and served us drinks and food pool-side. It didn’t take long for him to learn our names and our drinks. He even greeted us one day with waters and potato chips for the kids before we even placed an order! When we left on our departure flight, my son looked out the window before take off and said, “bye Mexico, bye turtles and fish, and the man who brings us our drinks (aka Ricardo Munoz)”. So clearly, he made an impact on even a 3 year old. We truly had an amazing time!