4.5
Very Good 8534 Reviews
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What We Love

  • À la carte meals, 24-hour room service, most alcohol, and live entertainment are included in the Jetsetter rate
  • Free classes, ranging from yoga to tango to tequila tasting
  • Kid-friendly perks like a kids camp and arts and crafts workshops
  • Book by December 22, 2015 and up to two children 12 and under stay and eat for free from August 9 to December 22, 2015 (limit one child per adult; other restrictions apply)
  • Book by January, 2016 and up to two children 12 and under stay for free from May 1 to December 22, 2016 (black out dates: July 9 to August 20, 2016; limit one child per adult; other restrictions apply)
  • Bookings for stays from May 1 to Dec. 22, 2015 will receive $550 in resort credit (for stays four - six nights) or $1,500 in resort credit (for stays seven nights and over); Resort Credit is per room, per stay, some restrictions may apply. The last day to use the Resort Credit is Dec 22, 2015
  • Bookings for stays from May 1 to Dec. 22, 2016 will receive $550 in resort credit (for stays four - six nights) or $1,500 in resort credit (for stays seven nights and over); Resort Credit is per room, per stay, some restrictions may apply. The last day to use the Resort Credit is Dec 22, 2016

What To Know

  • Reservations are required for à la carte restaurants; breakfast is buffet-style
  • Most rooms are set back from the beach behind the pools and mangroves, so ocean views are at a distance
  • The resort shares restaurants, bars and entertainment with the adults-only Paradisus La Perla

Amenities

  •  All-Inclusive
  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Lobby restaurant living room

Overview

Family-friendly all-inclusive with 14 restaurants, an indoor/outdoor spa and a prime spot on the Playa del Carmen beach

The Look

At the entrance of Paradisus La Esmeralda, soaring purple walls and oversize modern sculptures make a big impression — befitting a hotel with 488 guestrooms and 14 restaurants. The look is bold enough for Vegas, but the spacious, beachy atmosphere creates a family-friendly vibe. Fronting the entire complex, a row of mangroves gives the white sand beach a natural feel.

Bed and Bath

The resort’s sprawling atmosphere continues into the modern guestrooms, which start at 517 square feet and each of which has a private balcony or terrace. Sliding glass doors let in the Caribbean light, and the modern bathrooms have rain showers and deep tubs. Finished in a tan and orange palette, the setting is relaxing, but it’s by no means unplugged: In addition to plasma TVs and iPod speakers, every room has its own WiFi router with free service. Room upgrades add unique extras such as a private heated pool in the Paradisus Jr. Suite Swim Up, or access to a balcony soaking tub and a personal butler in the Family Concierge wing.

Beyond

La Esmeralda is a playground for children and adults alike. The kids pools are filled with pirate ship slides and a floating obstacle course. Their grown-up counterparts have swim-up bars, half-submerged daybeds and thatch-roofed Bali beds for shaded lounging. Parents can drop off youngsters for activities at the kids club and then head to the 20,000-square-foot Yhi Spa for a couples Swedish massage. A daily roster of activities ensures that there’s also plenty to do as a family, with sushi making in the afternoon and Michael Jackson and Coco Bongo shows at night. There are two breakfast buffets (one of which is adults-only), and another eleven restaurants offer excellent à la carte options for lunch and dinner to please foodies and picky eaters alike. Don’t miss the tuna ceviche at the Latin fusion Fuego, or the tempura ice cream at the Japanese Bana.

In the Area

Paradisus guests get discount tee times at the seaside Grand Coral Riviera Maya Golf Course, designed by Nick Price. On-site travel agents can arrange daytrips to the remarkably well-preserved Mayan ruins at Tulum and Chichen Itza, or a snorkeling excursion to a cenote in a cave. A half-hour stroll along the beach brings you to Fifth Street, the main drag of Playa del Carmen. Snack on dark local chocolates at Ah Cacao as you browse the colorful craft stalls there.

How to Get There

Paradisus Playa del Carmen La Esmeralda All Inclusive
5th Av., Playa del Carmen
Playa del Carmen, 77710 Mexico

Reviews

4.5 Very Good 8534 Reviews
Family fun
Reviewed 14 hours ago

LA esmeralda is great for family..the kids club is superb....front desk check was smooth and Itzel really helped us get a great room. Thank you. The only issue which is our of the hotels hands is the beach was unusable due to rotting seaweed....which was a huge disappointment ...however the pools we're great. Also there are no ocean view rooms.

Great Hotel
Reviewed 18 hours ago

Great Hotel. Lots do to with Family. Food was good. Service was good. Make your reservations for the restaurants as soon as possible. Pool are was nice. Hotel staff always say hello and willing to answer questions.

Highly recommend.
Reviewed 2 days ago

This was a last minute trip and we were so pleased with this resort. This is our 6th trip to Mexico but our first time here at Paradisus La Esmeralda. We didnt come with young kids but didn’t have a problem being on the family side. You can go over to the adult side (La Perla) or find your spot at the family side. There are so many choices for dinner and on the 4th day wanted to change our dinner reservation for the next day. They put us on a wait list and the next day we got our request. The restaurants are by far the best! There are many choices and a couple restaurants that do not require reservations.
The staff work so hard to make your vacation perfect. They were all very nice and professional and all of them spoke English. The staff remembered our names and would greet us. Gabriel gave us a tour and helped to make our reservations. Irvin would check up to make sure we were doing well and see if our needs were met. Josefina made the perfect coconut martini.
The Spa. We go away every year and enjoy our massages while on vacation. This spa was glorious. YHI Spa exceeded our expectations.
The resort is clean, you see them maintain the grounds, pool, rooms, etc.
We aren’t beach lovers and was told by others who recently returned from a trip to MX that this year the beaches were pretty bad and more seaweed than usual. That being said, we didn’t bother checking it out. Plenty to do by the pool.
If you have children then this resort is perfect. The kids club was indoors in air conditioning with full glass walls. Looked very organized.
I could go on and on about how wonderful this resort is. Our next trip to MX will definitely be back here. Maybe to La Perla side but we know we can’t wait to return. Thank you for a wonderful week.

Awesome experience
Reviewed 2 days ago

Our stay at Paradisus will always be a memorable one. The staff is friendly and there is no chance of any complaints .It was our first trip to Mexico and we would definitely love to visit again. The ambience of the hotel is amazing and my kids had a blast.

Very disappointing
Reviewed 2 days ago

My family and I stayed your resort Paradisus La Esmeralda from July 5th - July 12th . My parents and other family members stayed from 7th to 14th of July. In total there were 14 of us. We were celebrating 4 birthdays that week.
This is my second time in the Paradisus, as I Stayed in La Perla 4-5 years ago, and loved the experience back then. This time was a total nightmare!!!
I booked my rooms through a travel agency a month or two prior to the trip. The agency made sure to notify the hotel that we needed two rooms next to each other. I arrived at the hotel and the two adjacent rooms that I requested were located in different buildings, on different floors. I then spent two hours of the beginning of my vacation speaking to three different people to make sure we would have two rooms next to each other. I offered them money to upgrade if necessary, but I was told there are no rooms in the entire hotel at all. After all the time spent I spent trying to resolve the issue, I got two rooms in the same building on different floors. I was promised one of two rooms in entire resort with joining doors between the rooms the following day. So, I had to move the rooms the following day, but I had to check out by 12pm and get the room by 3 pm. I had to complain to the management to make sure could I move out of the rooms when the other two rooms are available. After another hour spent discussing the issue in the lobby, I finally received the two connecting rooms. Why do I need to complain to the management to explain to them that the kids are by the pool and might need to have rooms available just in case they need to change clothes and take showers. I cannot check out and check in and be without rooms for 3 hours. This should've have been offered to me by the management and not me wasting my time explaining the reasons behind it. By the way, those were not the only rooms in the hotel with joining doors between them, as I noticed most of the rooms in the hotel has those joining doors between two rooms. My sister and my parents also had to switch their rooms as the rooms they requested were not given to them at the time of arrival. They both had to upgrade and move the following day to a different rooms.
First day, I started making restaurant reservations for my family. I asked the lady (Martina) to make sure not to put us outside only to keep us indoors always. Out of seven nights she only got me 3 restaurants and the 4th one I reserved for Passion, which I must pay to eat in. I asked her if she had anything as we had 5 kids and 9 adults. She said only at 6 pm or at 10:30 pm. I told her how am I going to feed the kids at those hours, all she could do is smile. It turns out that two of the reserved restaurants were booked on the terrace or outside. I had to complain/pay money to the host for my family to be seated indoors.
I didn’t see not one show with my family this time around as we didn’t know which shows and what time they were running, I glanced one night at the ending of “The Lion King” show toward the end of it and it was ALL in Spanish. I requested schedule of activities for the week not one staff member knew of anything and we were told to download an APP to view the scheduling. Both of my older kids downloaded which didn’t work properly the first time. We had to go the lobby/guest services for us to redownload and view it.
It seemed all the shows were starting very early around 7-7:30pm, you had no entertainment for the kids by the pool in the 8 days we were there I only saw once a show with the pirates for 25 minutes and once someone put a big speaker by the bar with some music playing for 30-45 min. as I said NO Entertainment. The only thing for kids was a Kids Club, where kids staid and played games, video games and walked out to the pool for 15-30 min at a time. This was the only entertainment for kids. But we didn’t bring kids to be in a day care for 8 days, we bring kids to these resorts for them to enjoy and have fun.
Half of the staff didn’t speak or understand English language. I called Room express to request my father needed a wheelchair to take him to the restaurant to eat with us. 15 min later I called my parents room and asked if the wheelchair came to pick my father up. My mother told me they brought scissors instead of wheelchair. The following day I called room express again Gentlemen said he doesn’t understand English and told me to call later.
Beach is swamped with seaweed and black smelly stuff, very dirty. Pools were not clean as well: hair, cups, very murky color. Out of 8 days we were there we were told not to swim in the pools 1-2 hours 3 times because of the cloudy weather.
On the 6th day I reserved Passion restaurant for 4 people. I wanted for mine and my sisters kids and grandparents to enjoy and eat at Vento restaurant. I came up to make reservations and the lady reserved 5 seats out of 10 in Vento. How absurd is that? This is a family vacation and I did the appropriate thing, by making reservations ahead and the best solution you provided was to split my family up, and go to different restaurants. Especially when my group was made up primarily of children. That is absolutely unacceptable. When we got to the reservation desk, the hostess tells me she reserved for 5 people and not 10. I said why are we splitting the family up she says there is no more space. She then put them on waiting list and told me to come back after 2 pm, I came after 2 pm and she tells me nothing can be done. I said please see if something can be done, she says let the other 5 go to buffet or the Market restaurant. So at this point, you have my family broken up into three different restaurants, for a family meal, on a family vacation. I went to speak to management and passed by guest services by the lobby and asked one of the ladies where is the management she points to the main entrance where the bell boys are standing, I then come up to them and ask them where is the management he asks for what reason. Why do I need to explain to the bell boy why I need to speak to management? Now, I am beginning to get frustrated that I am being run around in circles. Next, the Guest Services woman runs to me and tells me that the first one miss understood and thought I was looking for a “Main Entrance” and NOT The MANAGEMENT. She sat me by the table and tells me she will try to fix it. 1 hour later I come back she tells me someone will call my room to confirm with the reservation. Someone did call and told me they will place my family members at 9pm instead of 8 pm they had reservations. I said no problem and Thank you. At the time I am finishing my dinner at Passion when I get a phone call from my daughter telling me they are not on the list to be seated. I got ahold of a host and she says nothing can be done, I told her I am sitting at Passion now and please take care of it, she says no. I then run to the other side to Vento the lady looks at me knowing that I am upset says I will see what I can do. Are you kidding me. I told her I am here fixing your mess while I am paying for the dinner which I am not eating. Obviously, they received horrible service that night. Waitress couldn’t handle 10 people at all. Messed up the orders.
The same evening before getting the bill at Passion restaurant, I mentioned to management that we were supposed to have 15% discount, he told me no one told him anything about it. I had to show management the WhatsApp conversation on my cellphone for them to go and discuss to get me 15% discount. I am not sure why the staff don’t call or email the restaurant to advise that there will be 10 people seated and guest will be getting 15% discount before. Staff should communicate this information ahead of time so guests will just have to enjoy their time and not having issues at the restaurants.
After dinner at Passion we noticed a disco by the Bar behind the Market Restaurant, so we went to Vento to pick up the kids from their dinner we come back Disco is closed and they are packing. It was literally 15 min.
As I said there are no schedules anywhere to know where and what time activities begin and end, there was nothing to do after 10 pm. So, we always had to go to the room and watch TV.
At one of the breakfasts, my kids went ahead to get the seats for 14 people in the buffet, I come in and my daughter tells me we have 3 different tables, I ask the host my daughter requested 14 seat table. She says I must take care of other guests, but I asked her she was one of your guests why you didn’t take care of her before you started helping others. Service in the buffets not so great either, we needed to ask few different people to get us coffee or drinks, one of the morning we waited 15 min to get a drink on the table.
I took all 14 people to the Cozumel to swim at the beach as we couldn’t use the beach we paid for. All in all, I spent an extra $1000 for car services, boat, food and entry fee to the beach so everyone could enjoy their trip to Mexico.
The night before we left, my wife fell and twisted her foot in Italian Restaurant on her birthday. Not one of the restaurant staff came by and offered to call for help or at least bring an ice-pack. I had to go and request for a medic to come and check my wife’s leg and get an ice-pack.
The day I checked out, I left one of the passports in the room, luckily my sister was still at the resort and she made sure to pass it to the cab driver to send it to me. I am surprised that the management didn’t even offer to help when she asked if anyone can help. I called the cab driver I used day before to deliver the passport to me in the airport.

In short, I paid good money for 4.5-star hotel, to be on the beach, pool have entertainment and drink. We had NO beach to swim at, almost NO Pool, NO entertainment, No shows, poor service, poor communication and no sympathy shown by management. I will never step my foot in this hotel again and I will make sure everyone I know does not stay at your resort.