4.5
Very Good 7173 Reviews
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What We Love

  • À la carte meals, 24-hour room service, most alcohol, and live entertainment are included in the Jetsetter rate
  • Free classes, ranging from yoga to tango to tequila tasting
  • Kid-friendly perks like a kids camp and arts and crafts workshops
  • Book by December 22, 2015 and up to two children 12 and under stay and eat for free from August 9 to December 22, 2015 (limit one child per adult; other restrictions apply)
  • Book by January, 2016 and up to two children 12 and under stay for free from May 1 to December 22, 2016 (black out dates: July 9 to August 20, 2016; limit one child per adult; other restrictions apply)
  • Bookings for stays from May 1 to Dec. 22, 2015 will receive $550 in resort credit (for stays four - six nights) or $1,500 in resort credit (for stays seven nights and over); Resort Credit is per room, per stay, some restrictions may apply. The last day to use the Resort Credit is Dec 22, 2015
  • Bookings for stays from May 1 to Dec. 22, 2016 will receive $550 in resort credit (for stays four - six nights) or $1,500 in resort credit (for stays seven nights and over); Resort Credit is per room, per stay, some restrictions may apply. The last day to use the Resort Credit is Dec 22, 2016

What To Know

  • Reservations are required for à la carte restaurants; breakfast is buffet-style
  • Most rooms are set back from the beach behind the pools and mangroves, so ocean views are at a distance
  • The resort shares restaurants, bars and entertainment with the adults-only Paradisus La Perla

Amenities

  •  All-Inclusive
  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Lobby restaurant living room

Overview

Family-friendly all-inclusive with 14 restaurants, an indoor/outdoor spa and a prime spot on the Playa del Carmen beach

The Look

At the entrance of Paradisus La Esmeralda, soaring purple walls and oversize modern sculptures make a big impression — befitting a hotel with 488 guestrooms and 14 restaurants. The look is bold enough for Vegas, but the spacious, beachy atmosphere creates a family-friendly vibe. Fronting the entire complex, a row of mangroves gives the white sand beach a natural feel.

Bed and Bath

The resort’s sprawling atmosphere continues into the modern guestrooms, which start at 517 square feet and each of which has a private balcony or terrace. Sliding glass doors let in the Caribbean light, and the modern bathrooms have rain showers and deep tubs. Finished in a tan and orange palette, the setting is relaxing, but it’s by no means unplugged: In addition to plasma TVs and iPod speakers, every room has its own WiFi router with free service. Room upgrades add unique extras such as a private heated pool in the Paradisus Jr. Suite Swim Up, or access to a balcony soaking tub and a personal butler in the Family Concierge wing.

Beyond

La Esmeralda is a playground for children and adults alike. The kids pools are filled with pirate ship slides and a floating obstacle course. Their grown-up counterparts have swim-up bars, half-submerged daybeds and thatch-roofed Bali beds for shaded lounging. Parents can drop off youngsters for activities at the kids club and then head to the 20,000-square-foot Yhi Spa for a couples Swedish massage. A daily roster of activities ensures that there’s also plenty to do as a family, with sushi making in the afternoon and Michael Jackson and Coco Bongo shows at night. There are two breakfast buffets (one of which is adults-only), and another eleven restaurants offer excellent à la carte options for lunch and dinner to please foodies and picky eaters alike. Don’t miss the tuna ceviche at the Latin fusion Fuego, or the tempura ice cream at the Japanese Bana.

In the Area

Paradisus guests get discount tee times at the seaside Grand Coral Riviera Maya Golf Course, designed by Nick Price. On-site travel agents can arrange daytrips to the remarkably well-preserved Mayan ruins at Tulum and Chichen Itza, or a snorkeling excursion to a cenote in a cave. A half-hour stroll along the beach brings you to Fifth Street, the main drag of Playa del Carmen. Snack on dark local chocolates at Ah Cacao as you browse the colorful craft stalls there.

How to Get There

Paradisus Playa del Carmen La Esmeralda All Inclusive
5th Av., Playa del Carmen
Playa del Carmen, 77710 Mexico

Reviews

Very family-friendly resort
MikeA2026

We stayed in a swim up junior suite. It had everything we could want for my wife and I and our two young buys. And when something was needed, a simple call got us what we were missing. The concierge service was nice to have...a direct line via WhatsApp to a personal attendant. The water park was amazing! Everyone there was so nice, and pleasant. Jovana especially stood out. She was great with my 5 year old...always a smile for him, and she really made it a point to make sure he was OK.

The restaurant selections were good. There were reviews about the coffee being bad, but we didn't experience that.

Will try others first.
Rafael T

The breakfast needs to change, it was the same everyday. Also, on the dinner reservations are very hard to get one at a convenient time. Every time you want to go out of the hotel the only option is by taxi and it's really expensive, or rent a car would be the other option A shuttle would be nice, at least if it's just to get the city bus. They don't offer free transportation from the Airport. For me me it was just an average resort, i would stay there if the rates are low, but would definitely look for other options first.

Excellent hotel, trading a little on reputation and should remember that the customer comes first
Vicky C

Overall a good holiday.  This is our fourth visit, having not been for 5 years so it was interesting to see how the hotel has changed. The family concierge is an excellent idea if you are traveling with kids. Our butler, Oscar, was extremely helpful. The nursery is good but the carers don't interact much with the kids. The kids club, however, is excellent and our son adored it.

Our 2 year old daughter has food allergies and this impacted our holiday to a degree.

SAFETY TIP: when it rains the floors, which are highly polished tiles, become lethal.  People were falling and we saw several injuries.

Here's what I just sent to the hotel when they asked for feedback:

1. If you ask for advance notice of allergies and what to prepare for the room, i.e. cot, please do something with this information!  We arrived to find none of what we had been asked to advise of prepared. It would have been good to be able to meet with a chef ad give some ideas of what our daughter can / can't eat. We have had this in other hotels and it has worked well.

2. Front of house in restaurants are organised with sharing allergy info and being prepared.  However the kitchens are NOT!  Food is not separated, labelled, there are no options or information for allergy sufferers or those with dietary restrictions and, most importantly, THE CHEFS DO NOT CARE! We are made to feel like an encumbrance.  The only exception to this was the chef at Bana Family, who stood out for his excellent care.

3. The new menu in Passion is AWFUL! The service is excellent, however the servings of wine are way too small for the huge cost of the accompanying flight of wine.  Some of the courses were lovely but in general we felt that the chefs had created an overly complicated menu that may have meant something to them but was completely lost on customers.  In particular the desert where every element was entirely tequila-flavoured was frankly disgusting.

4. Stop the awful pressure selling of the Melia club / circle products. You lie to get customers to attend and then pressure them into buying a product that is poor quality and poor value.  It shows no respect for your customers and demonstrates that you have no belief in the quality of your own product.

5. The people who walk around the pools trying to sell 'free photo shoots' to customers EVERY.SINGLE.DAY, ALL DAY! Just stop that, it's awful and it takes away from the experience of enjoying the hotel.

6. If you are really a family-friendly hotel you should offer more services that are actually helpful to families.  For example we would have traded in having fish-food left in our room for the facility of a potty for our toddler as we didn't want to have to pack one in our suitcase.