4.5
Very Good 10597 Reviews
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This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • À la carte meals, 24-hour room service, most alcohol, and live entertainment are included in the Jetsetter rate
  • Free classes, ranging from yoga to tango to tequila tasting
  • Kid-friendly perks like a kids camp and arts and crafts workshops
  • Book by December 22, 2015 and up to two children 12 and under stay and eat for free from August 9 to December 22, 2015 (limit one child per adult; other restrictions apply)
  • Book by January, 2016 and up to two children 12 and under stay for free from May 1 to December 22, 2016 (black out dates: July 9 to August 20, 2016; limit one child per adult; other restrictions apply)
  • Bookings for stays from May 1 to Dec. 22, 2015 will receive $550 in resort credit (for stays four - six nights) or $1,500 in resort credit (for stays seven nights and over); Resort Credit is per room, per stay, some restrictions may apply. The last day to use the Resort Credit is Dec 22, 2015
  • Bookings for stays from May 1 to Dec. 22, 2016 will receive $550 in resort credit (for stays four - six nights) or $1,500 in resort credit (for stays seven nights and over); Resort Credit is per room, per stay, some restrictions may apply. The last day to use the Resort Credit is Dec 22, 2016

What To Know

  • Reservations are required for à la carte restaurants; breakfast is buffet-style
  • Most rooms are set back from the beach behind the pools and mangroves, so ocean views are at a distance
  • The resort shares restaurants, bars and entertainment with the adults-only Paradisus La Perla

Amenities

  •  All-Inclusive
  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Lobby restaurant living room

Overview

Family-friendly all-inclusive with 14 restaurants, an indoor/outdoor spa and a prime spot on the Playa del Carmen beach

The Look

At the entrance of Paradisus La Esmeralda, soaring purple walls and oversize modern sculptures make a big impression — befitting a hotel with 488 guestrooms and 14 restaurants. The look is bold enough for Vegas, but the spacious, beachy atmosphere creates a family-friendly vibe. Fronting the entire complex, a row of mangroves gives the white sand beach a natural feel.

Bed and Bath

The resort’s sprawling atmosphere continues into the modern guestrooms, which start at 517 square feet and each of which has a private balcony or terrace. Sliding glass doors let in the Caribbean light, and the modern bathrooms have rain showers and deep tubs. Finished in a tan and orange palette, the setting is relaxing, but it’s by no means unplugged: In addition to plasma TVs and iPod speakers, every room has its own WiFi router with free service. Room upgrades add unique extras such as a private heated pool in the Paradisus Jr. Suite Swim Up, or access to a balcony soaking tub and a personal butler in the Family Concierge wing.

Beyond

La Esmeralda is a playground for children and adults alike. The kids pools are filled with pirate ship slides and a floating obstacle course. Their grown-up counterparts have swim-up bars, half-submerged daybeds and thatch-roofed Bali beds for shaded lounging. Parents can drop off youngsters for activities at the kids club and then head to the 20,000-square-foot Yhi Spa for a couples Swedish massage. A daily roster of activities ensures that there’s also plenty to do as a family, with sushi making in the afternoon and Michael Jackson and Coco Bongo shows at night. There are two breakfast buffets (one of which is adults-only), and another eleven restaurants offer excellent à la carte options for lunch and dinner to please foodies and picky eaters alike. Don’t miss the tuna ceviche at the Latin fusion Fuego, or the tempura ice cream at the Japanese Bana.

In the Area

Paradisus guests get discount tee times at the seaside Grand Coral Riviera Maya Golf Course, designed by Nick Price. On-site travel agents can arrange daytrips to the remarkably well-preserved Mayan ruins at Tulum and Chichen Itza, or a snorkeling excursion to a cenote in a cave. A half-hour stroll along the beach brings you to Fifth Street, the main drag of Playa del Carmen. Snack on dark local chocolates at Ah Cacao as you browse the colorful craft stalls there.

How to Get There

Paradisus Playa del Carmen La Esmeralda All Inclusive
5th Av., Playa del Carmen
Playa del Carmen, 77710 Mexico

Reviews

4.5 Very Good 10597 Reviews
La Esmeralda at Paradisus
keaganCO

My family and I just spent 5 days at La Esmeralda. It couldn’t have been better. The rooms were very clean and each night there were slippers and chocolates by our beds. The entire staff was very gracious and eager to make our stay the best ever. All the wait staff were exceptional but Mario at Mole was beyond exceptional. He had a wonderful sense of humor, made certain our needs were met before even asking. Alejandro Mondragon at the front desk was also exceptional. He went out of his way to solve a couple of questions we had. If you are planning a family vacation I would rate this a 6 out of 5.

Paradisus Mostly Delivered For Our Family - Again!
Inquisitive19

Overall:
Consider this ... our family was back at Paradisus for the 2nd time in 3 years, something we have never done with any other place. I am not one that posts a lot of reviews but this place was exactly what we were looking for with our 7-year old son. You don't necessarily come to Paradisus if you want a beach and that's the only way you define your vacation. But they have got too many alternatives to the beach so that you can have a delightful time.

Pros:
Modern and beautifully maintained property that is super clean which matters to us. More than enough activities are offered for the whole family that are mostly part of the all-inclusive experience. Of course, if you want to simply relax, you can't go wrong here. Pools and the Pirate Ship offer plenty of memorable moments and I would highly recommend the swim-up suites which we love. Think your patio leading to your private seating in the water with your favorite adult beverage under a sunny blue sky. The new water park was a very smart move by Paradisus and we spent a lot of time there. In early August, the park never felt busy and it was a ton of fun with gushing water and many slides including a terrific separate area for the very little ones. Bars at the park and at the pools offered plenty of non-stop goodness. You could never go wrong with Mole and our family loved The Market. La Palapa was perfect for an adult only evening with a good Cabernet and grilled Octopus. Our suite was very modern and the staff did a terrific job keeping it clean.

Cons:
We did not really use the beach and it's a hit or miss with the Sargussum. However, the restaurant reservation process, if you want meals during regular evening hours, remains a mess here unless you are signing up for family concierge. Look, I completely understand that this is a business which is trying to sell the family concierge service for an upcharge. But having empty tables at a lot of these restaurants while not allowing others to enjoy the experience is a little short sighted. For example, we were told that Olio was simply not available for our family unless we wanted to eat dinner after 9 PM.

Thanks to:
The wonderful Paradisus Staff ... they are kind, attentive and always there. Adrian at the lobby bar next to Bana, Mario at Mole, Fabiola and Laura at reception, Juan and Alejandro at Market, All the Staff at the water park and Sunrise bar, Juan Cruz our room attendant, Marco at La Palapa .. these are special people.

Fabulous hotel, lovely staff.
KLH68

The hotel is fantastic, the staff are very attentive and helpful. Our room is very nice, it's cleaned more than once a day and the mini-bar is kept stocked up.

Two things could improve paradise, lable the vegetarian food in the buffet more clearly and turn down the music by the pool. We would rather listen to Mexican music or silence than loud European pop music.