4.5
Very Good 10296 Reviews
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This Hotel meets our standards
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What We Love

  • À la carte meals, 24-hour room service, most alcohol, and live entertainment are included in the Jetsetter rate
  • Free classes, ranging from yoga to tango to tequila tasting
  • Kid-friendly perks like a kids camp and arts and crafts workshops
  • Book by December 22, 2015 and up to two children 12 and under stay and eat for free from August 9 to December 22, 2015 (limit one child per adult; other restrictions apply)
  • Book by January, 2016 and up to two children 12 and under stay for free from May 1 to December 22, 2016 (black out dates: July 9 to August 20, 2016; limit one child per adult; other restrictions apply)
  • Bookings for stays from May 1 to Dec. 22, 2015 will receive $550 in resort credit (for stays four - six nights) or $1,500 in resort credit (for stays seven nights and over); Resort Credit is per room, per stay, some restrictions may apply. The last day to use the Resort Credit is Dec 22, 2015
  • Bookings for stays from May 1 to Dec. 22, 2016 will receive $550 in resort credit (for stays four - six nights) or $1,500 in resort credit (for stays seven nights and over); Resort Credit is per room, per stay, some restrictions may apply. The last day to use the Resort Credit is Dec 22, 2016

What To Know

  • Reservations are required for à la carte restaurants; breakfast is buffet-style
  • Most rooms are set back from the beach behind the pools and mangroves, so ocean views are at a distance
  • The resort shares restaurants, bars and entertainment with the adults-only Paradisus La Perla

Amenities

  •  All-Inclusive
  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Lobby restaurant living room

Overview

Family-friendly all-inclusive with 14 restaurants, an indoor/outdoor spa and a prime spot on the Playa del Carmen beach

The Look

At the entrance of Paradisus La Esmeralda, soaring purple walls and oversize modern sculptures make a big impression — befitting a hotel with 488 guestrooms and 14 restaurants. The look is bold enough for Vegas, but the spacious, beachy atmosphere creates a family-friendly vibe. Fronting the entire complex, a row of mangroves gives the white sand beach a natural feel.

Bed and Bath

The resort’s sprawling atmosphere continues into the modern guestrooms, which start at 517 square feet and each of which has a private balcony or terrace. Sliding glass doors let in the Caribbean light, and the modern bathrooms have rain showers and deep tubs. Finished in a tan and orange palette, the setting is relaxing, but it’s by no means unplugged: In addition to plasma TVs and iPod speakers, every room has its own WiFi router with free service. Room upgrades add unique extras such as a private heated pool in the Paradisus Jr. Suite Swim Up, or access to a balcony soaking tub and a personal butler in the Family Concierge wing.

Beyond

La Esmeralda is a playground for children and adults alike. The kids pools are filled with pirate ship slides and a floating obstacle course. Their grown-up counterparts have swim-up bars, half-submerged daybeds and thatch-roofed Bali beds for shaded lounging. Parents can drop off youngsters for activities at the kids club and then head to the 20,000-square-foot Yhi Spa for a couples Swedish massage. A daily roster of activities ensures that there’s also plenty to do as a family, with sushi making in the afternoon and Michael Jackson and Coco Bongo shows at night. There are two breakfast buffets (one of which is adults-only), and another eleven restaurants offer excellent à la carte options for lunch and dinner to please foodies and picky eaters alike. Don’t miss the tuna ceviche at the Latin fusion Fuego, or the tempura ice cream at the Japanese Bana.

In the Area

Paradisus guests get discount tee times at the seaside Grand Coral Riviera Maya Golf Course, designed by Nick Price. On-site travel agents can arrange daytrips to the remarkably well-preserved Mayan ruins at Tulum and Chichen Itza, or a snorkeling excursion to a cenote in a cave. A half-hour stroll along the beach brings you to Fifth Street, the main drag of Playa del Carmen. Snack on dark local chocolates at Ah Cacao as you browse the colorful craft stalls there.

How to Get There

Paradisus Playa del Carmen La Esmeralda All Inclusive
5th Av., Playa del Carmen
Playa del Carmen, 77710 Mexico

Reviews

4.5 Very Good 10296 Reviews
Service with a smile
Reviewed 16 hours ago

I just have to give my stellar review to our favorite Bellman Antolin. Talk about service with a "genuine" smile. He readily picked us come and assisted on site, and was a wealth of information of places to visit off site... Thank you Antolin for being you..

Lluvia was an amazing help during our stay!
Reviewed 1 day ago

Lluvia offered excellent support and service during our stay in order to ensure our family had an amazing time. We appreciated her professionalism, warm demeanor and prompt responses to our questions. Thank you for everything Lluvia!

Another great stay!
Reviewed 1 day ago

My family has vacationed at this resort in Family Concierge 3 times now. We love this resort and have only great things to say!!
We stayed in a one bedroom master suite swim up this time and it was plenty of space to spread out for my family of 4.
Highlights were... Olio (family concierge exclusive) for breakfast and lunch and FC pool.
Demetrio took excellent care of my family yet again this time as well as Alejandro!! We just love them both. Ricardo and Jonas set up an awesome poolside lounger. Our butler was Ivan again this trip and he worked behind the scenes all week to make sure every detail was taken care of for all of us. Even when I forgot to book my kids for dinner at kids club one night I found out he’d already done it! He made Father’s Day special for my husband and did all the usual like a treasure hunt for the kids and special bubble bath. FC lounge has yummy snacks and sweets, drinks and great nespresso coffee all day:) I love Zumba at this resort and Hugo at the gym is the best!! Also thank you Joshua and crew for keeping my Zumba going by the pool. My boys enjoyed kids club most evenings. Staff there was great. All of our food was great at every restaurant we visited!! &our YHI Spa treatment was nice as well. Snorkeling and catamaran off the beach were fun little resort excursions. Lucy is really amazing with kids ask for her if you have little ones. My boys also learned to dive with her. My kids also loved the new water park! Great addition. If you decide (and they will ask you...) to go on a Melia Circle tour request Alexander Garcia:) we liked him a lot!
A Couple small negatives...1. slight changes to FC have been made if you’ve been here in the past so you should be aware. I’d Book through Melia rewards for the benefits you are used to. We did, so our time was as amazing as ever!
2. The Beach isn’t great &the seaweed is really smelly. It’s an issue in the whole area and the poor folks here are doing the best they can. If you are coming here solely to lay on the beach then don’t bc you will be disappointed. But once you are in the water or taken out beyond the seaweed it doesn’t smell one bit and it’s gorgeous:)

The Market Restaurant is amazing!!
Reviewed 1 day ago

The market restaurant at Paradisus La Esmeralda in Playa del Carmen is amazing!!! A Brazilian style restaurant with lots of meat!! Food was great but service was greater!! 5 star to our waitress Romina and Carlos! Excellent team!! They treat us like royalty!!

Blended Family Vacation
Reviewed 2 days ago

Resort was nice. Food was ok. Bana restaurants were delicious. The resort made special accommodations for our group as we had 31 guests total and wanted to enjoy at least one meal together. The renovated waterpark was nice although it's pretty deep. You need to be tall or be able to swim or you will need a life jacket or arm floats.