4.5
Very Good 10865 Reviews
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What We Love

  • À la carte meals, 24-hour room service, most alcohol, and live entertainment are included in the Jetsetter rate
  • Free classes, ranging from yoga to tango to tequila tasting
  • Kid-friendly perks like a kids camp and arts and crafts workshops
  • Book by December 22, 2015 and up to two children 12 and under stay and eat for free from August 9 to December 22, 2015 (limit one child per adult; other restrictions apply)
  • Book by January, 2016 and up to two children 12 and under stay for free from May 1 to December 22, 2016 (black out dates: July 9 to August 20, 2016; limit one child per adult; other restrictions apply)
  • Bookings for stays from May 1 to Dec. 22, 2015 will receive $550 in resort credit (for stays four - six nights) or $1,500 in resort credit (for stays seven nights and over); Resort Credit is per room, per stay, some restrictions may apply. The last day to use the Resort Credit is Dec 22, 2015
  • Bookings for stays from May 1 to Dec. 22, 2016 will receive $550 in resort credit (for stays four - six nights) or $1,500 in resort credit (for stays seven nights and over); Resort Credit is per room, per stay, some restrictions may apply. The last day to use the Resort Credit is Dec 22, 2016

What To Know

  • Reservations are required for à la carte restaurants; breakfast is buffet-style
  • Most rooms are set back from the beach behind the pools and mangroves, so ocean views are at a distance
  • The resort shares restaurants, bars and entertainment with the adults-only Paradisus La Perla

Amenities

  •  All-Inclusive
  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Lobby restaurant living room

Overview

Family-friendly all-inclusive with 14 restaurants, an indoor/outdoor spa and a prime spot on the Playa del Carmen beach

The Look

At the entrance of Paradisus La Esmeralda, soaring purple walls and oversize modern sculptures make a big impression — befitting a hotel with 488 guestrooms and 14 restaurants. The look is bold enough for Vegas, but the spacious, beachy atmosphere creates a family-friendly vibe. Fronting the entire complex, a row of mangroves gives the white sand beach a natural feel.

Bed and Bath

The resort’s sprawling atmosphere continues into the modern guestrooms, which start at 517 square feet and each of which has a private balcony or terrace. Sliding glass doors let in the Caribbean light, and the modern bathrooms have rain showers and deep tubs. Finished in a tan and orange palette, the setting is relaxing, but it’s by no means unplugged: In addition to plasma TVs and iPod speakers, every room has its own WiFi router with free service. Room upgrades add unique extras such as a private heated pool in the Paradisus Jr. Suite Swim Up, or access to a balcony soaking tub and a personal butler in the Family Concierge wing.

Beyond

La Esmeralda is a playground for children and adults alike. The kids pools are filled with pirate ship slides and a floating obstacle course. Their grown-up counterparts have swim-up bars, half-submerged daybeds and thatch-roofed Bali beds for shaded lounging. Parents can drop off youngsters for activities at the kids club and then head to the 20,000-square-foot Yhi Spa for a couples Swedish massage. A daily roster of activities ensures that there’s also plenty to do as a family, with sushi making in the afternoon and Michael Jackson and Coco Bongo shows at night. There are two breakfast buffets (one of which is adults-only), and another eleven restaurants offer excellent à la carte options for lunch and dinner to please foodies and picky eaters alike. Don’t miss the tuna ceviche at the Latin fusion Fuego, or the tempura ice cream at the Japanese Bana.

In the Area

Paradisus guests get discount tee times at the seaside Grand Coral Riviera Maya Golf Course, designed by Nick Price. On-site travel agents can arrange daytrips to the remarkably well-preserved Mayan ruins at Tulum and Chichen Itza, or a snorkeling excursion to a cenote in a cave. A half-hour stroll along the beach brings you to Fifth Street, the main drag of Playa del Carmen. Snack on dark local chocolates at Ah Cacao as you browse the colorful craft stalls there.

How to Get There

Paradisus Playa del Carmen La Esmeralda All Inclusive
5th Av., Playa del Carmen
Playa del Carmen, 77710 Mexico

Reviews

Returning for the 10th time!
Sheralin P

Excellent service from truly genuine people that want to make your experience wonderful and memorable. 10th time here. Excellent, clean and friendly! Truly genuine people that want to make your experience wonderful and memorable. We are a family of 4 with 2 children ages 6 and 2. We highly recommend a swim up as long as you have children who are strong swimmers. We have also booked family concierge and the heated pool is nice if you have children and are traveling January through March. I can not SAY ENOUGH about the ladies in the baby club. Yessina, Irina are wonderful! They remember my daughters every time we come back. The kids club is amazing as well. When we are at the kids pool and see the staff and kids from the kids club visit they are always engaging and at the same time keeping them safe. Big THANK YOU to Chef Enrique!!! I have some dietary restriction. He made it happen and the staff made sure I had what I needed for lunch by the pool to make my stay enjoyable. All the food from room service was great, not dry. 1 or 2 times it took longer than expected but that's understandable during some of the busier times we visited but still the food was hot and excellent. With all this being said my recommendations are...
Book your dinners ASAP. Take advantage of the daycare! Drop your children for a few hours and visit the adult side for a few hours!! Ask Marcos (bartender with a friendly smile) for the "Marcos margarita" we will see you soon, my friend!!

Breakfast served with a sales pitch
Alexandra C

The regular price resort let’s you into one pool. The “Royal Service” is for the higher priced people and they have their own restaurants, pool, and areas that basic service packages aren’t allowed into.
One pool and one pool bar are great but for such a big place, I feel like they could have opened more more of the pools to the regular folk. You’re kind of stuck at the pool the whole time since the seaweed takes over all of the Playa beaches!

You pay for everything. You want the good coffee, a nice cabana, better tequila, room service? You pay...

You’re sold at every corner. Literally, you turn around and they’re selling you tequila tasting, the spa, their time share program, etc. The DJ at the pool party was handing out coupons for a club in town.

The Guacamole was Holly Guacamole brand.
One buffet for breakfast and lunch, then options for dinner. Food was sub par...

Not many events for adults such as movie, dancing or cooking. Lots of stuff to cater to kids. 1 bar area only at night to hang out.
We sat through the time share and got 2 free massages. Then, when booking the massage, they gave me the wrong time so by the time we got there we were rushed through a 30 minute soft massage.

Amazing family vacation
RuthnJared

We had the best time at Paradisus La Esmeralda. Our butler, Oscar Rangel, was amazing. He rearranged dinner reservations for us when one of our excursions ran a little late. Made our kids feel so special with the bubble baths and fish food and all the goodies he brought for them. My mother in law's birthday was so great. Oscar had balloons, roses, champagne, and cake delivered as a surprise for her and it really made her day. The resort is beautiful but please watch out for wet floors. They get very slippery when it rains. The buffet was delicious! I miss the fried plantains. The hibachi restaurant was hands down our favorite. Our kids loved it! We also took advantage of the free photo session and ended up purchasing a photo package because they turned out so beautiful. Our vacation was pretty spectacular. We hope to be back next year and hope Oscar will be our butler again.