4.0
Very Good 16459 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
curtain function hall wedding ceremony ballroom restaurant wedding reception Resort palace mansion

Overview

Location

Located in Playa del Carmen (Xcaret), Occidental at Xcaret Destination – All Inclusive is minutes from Xcaret Eco Theme Park and Xplor Theme Park. This 4-star resort is within the vicinity of Playacar Golf Club and Playa del Carmen Maritime Terminal.

Rooms

Make yourself at home in one of the 765 air-conditioned rooms featuring free minibar items and flat-screen televisions. Rooms have private furnished balconies. Satellite television is provided for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 7 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this resort include wireless Internet access (surcharge), concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the resort’s dining establishments, which include 11 restaurants and a coffee shop/café. When you are in need of a refreshing drink, visit a beach bar or one of 10 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7 AM to 11:30 AM.

Business & Travel Amenities

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This resort has 12594 square feet (1170,29 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

How to Get There

Occidental at Xcaret Destination – All Inclusive
Carretera Federal 307, KM 282
Playa del Carmen, 77710 Mexico

Reviews

4.0 Very Good 16459 Reviews
Amazing property...Royal Level Restaurant service VERY slow
Reviewed 16 hours ago

The resort is so beautiful and we were treated like royalty in the royal level. The only complaint is that the service in the royal restaurant was very slow and it took forever to get each dish. They really need to improve on that, especially when paying so much more for the royal level access.

Great stay and great resort
Reviewed 18 hours ago

If you are looking for a great place to relax on a beautiful resort, this is your place. The staff continues to go out of their way to make you feel very welcome. They go the extra mile to show you why you want to stay here. Rooms are great, pool was even better. Never had a bad meal. If you need something, just ask. Tip your staffers and they take very good care of you. Will return again. There was a major issue with the sea weed coming into the bay at the beach club, but the staff never quit trying to make it go away. Even had staffing in the middle of the night to try and get it cleaned up. Everyone has a smile on their face and greet you authentically. Well done Occidental!

Royal Level stay
Reviewed 1 day ago

If you are looking for R&R this is the place to go, I would highly recommend the Royal Club rooms - staff was spectacular. Our room was so nice on 3rd floor, the restaurant was the absolute best - and the food was 5 star!

Best holiday to date
Reviewed 1 day ago

Can safely save my favourite holiday and hotel to date topping Florida. An amazing clean friendly place. On arrival we were checked in, quickly and efficiently. The hotel staff made us drinks and made talk with us and we were shown to our rooms with help from the bell boy.

The pools and beach are some of the best I have ever seen. The lifeguard who we made friends with took me and my brother out to swim with the turtles and stingrays. All the staff were so welcoming, and informative and always made everything personal.

Me being a fussy eater i was worried food maybe an issue for me in Mexico. It wasn’t an array of everything you can imagine. I would recommend the Chinese restaurant for dining. The steak house wasn’t the best. Was cold when we went.

Overall an amazing resort only major downside being no WiFi, without having to pay a bomb for it. I WILL BE BACK ! ❤️

The good the bad & the ugly - an honest review
Reviewed 1 day ago

I just returned from a 5 night 6 day stay at Occidental Xcaret. Here is my honest review, and some helpful tips that I had wished I had known before arriving:

1. LOCATION: This is a very natural jungle type resort with lots of wildlife (monkeys, coati, iguanas, some other things that looked like a large guinea pig, etc). This is NOT a beach resort. Although it is on the water, you will not find a sandy beach along the water. They have a small man-made lagoon but it's pointless because it was filled to the rim with nasty brown seaweed the entire time we were there. Not swimable. Smelled like low tide. We asked a waiter if it's always filled with seaweed, and he reluctantly told us yes, it is. The rest of the water along the shore line is made of rocky coral, so not swimable, but pretty. The only exception to this is if you are a Royal level guest (which we were), in which case you can find a small bit of beautiful sandy shore near the gazebo behind the Royal restaurant. There are also beautiful sun beds to rest in, and there were always some available. The water in this section is BLUE and clear, and was the best water we found anywhere at this resort. It pays to be Royal level just for the water.

2. FOOD: The food was standard buffet food, but apparently guacamole and chips is a scarce commodity at this resort. It took me 3 days to figure out that you can only get guacamole at the "snack bar buffet" which is open from noon to 4pm by the large party pool. You can also get a small bit of guacamole at the Royal restaurant at lunch time, or at the Mexican restaurant. As a vegetarian, I found plenty of options. Many of the food items have signs and some have a "vegetarian" marker on them, so I knew they were safe. The snack bar buffet at the large party pool had veggie burgers, fries, salads, chips, guacamole, fruit, etc. The other two buffets had ample options too. We ate at the Mexican restaurant (I had a very sad bowl of rice with 5 pieces of thin zucchini on it), but at least they had guacamole. The Italian (Mediterranean) restaurant was all out of the eggplant parm, but they made me a veggie risotto and it was excellent, and hot. The chinese restaurant was also decent but only for the starters (I had the spring rolls and a vegetarian sushi roll), as my main course was basically a scoop of fried rice with veggies in it. We hit the buffet right after eating here. There are no spoons at the buffets. Eat your ice cream (or rather frozen ice milk) with a fork quickly before it melts. Service seemed to be slow all around. It's much quicker to get up and get your own beverage than to wait 10 minutes for the waiter to bring you one (and we were Royal level). The Royal restaurant was nice because it was a relaxed dining experience, but the food was always lukewarm at best. The Royal breakfast had a small buffet with a few basic options (waffles or pancakes, sausage, bacon, eggs, fruit, berries, granola, cereal, yogurt, cheeses, etc) and you could also order off the menu. No matter which you pick (we did both daily), the food was always room temperature - never hot. Perhaps they need more kitchen help in the Royal restaurant.

3. ROOM: Our room was a Royal suite room, so it was beautiful and the bathtub was one of the things that brought me to this hotel. The day we arrived it was POURING rain for 1.5 days, so there was not a lot do to, so I decided to indulge in the beautiful marble jacuzzi bath and watch a little netflix, but the water came out yellow. I'm not a princess by any means, so I tried to be optimistic and let it run for quite some time to get the yellow out, but even by the next day it was still yellow. The girls at the reception were very apologetic and moved our room to another building also within the Royal section (smaller room but I wanted clean water so we moved). We checked the water first, and although it seemed ok, it turns out that water was also yellow, so oh well. The reception desk again apologized and compensated my husband and I with a complimentary couples massage at the spa which was nice. The Royal rooms come with a fruit bowl, which apparently is not commonly used for human consumption, but to feed the monkeys that are outside. They post signs to not feed the animals, but who can resist a monkey reaching out to you for a banana.

4. BARS / ALCOHOL: This resort does a good job of hiding the bars as best they can. This is the 4th large Mexican all inclusive resort we've been to and this was the hardest one to find a drink at. The bars are not centrally located, and seem to be hidden in weird places, perhaps to make it harder to get a drink? I don't know, but it was an odd layout. Royal level gets better liquor.

5. STAFF: All of the staff were friendly and accommodating. The employees are all very hard working and happy to help you in any way. All of the staff were happy to greet you with "Hola" whenever you walked anywhere. We're from New York, so we're used to people who just ignore you, so it was very nice to be greeted everywhere. Wonderful people.