4.0
Very Good 16986 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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Overview

Location

Located in Playa del Carmen (Xcaret), Occidental at Xcaret Destination – All Inclusive is minutes from Xcaret Eco Theme Park and Xplor Theme Park. This 4-star resort is within the vicinity of Playacar Golf Club and Playa del Carmen Maritime Terminal.

Rooms

Make yourself at home in one of the 765 air-conditioned rooms featuring free minibar items and flat-screen televisions. Rooms have private furnished balconies. Satellite television is provided for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 7 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this resort include wireless Internet access (surcharge), concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the resort’s dining establishments, which include 11 restaurants and a coffee shop/café. When you are in need of a refreshing drink, visit a beach bar or one of 10 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7 AM to 11:30 AM.

Business & Travel Amenities

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This resort has 12594 square feet (1170,29 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

How to Get There

Occidental at Xcaret Destination – All Inclusive
Carretera Federal 307, KM 282
Playa del Carmen, 77710 Mexico

Reviews

4.0 Very Good 16986 Reviews
First timers, Royal Club, Loved it ALL
Reviewed 3 hours ago

Such a great place to stay, relax, and explore. 2 teens, 1 tween, 2 adults. All employees were pleasant, from landscapers to waiters to desk staff, the property is well cared for. We ate most meals at the Royal Club and tried most of the others. We’d love to come back. Weren’t pressured to buy anything or attend anything... we just had a wonderful week. Go for the unlimited Xcaret access, that is a fantastic place to enjoy. We loved learning more about Mexico!

Wedding of the year in xcaret Occidental mexico
Reviewed 6 hours ago

My daughter n her now husband booked this hotel for their wedding . 24 of us came on holiday together , mostly family. It was outstanding , the rooms were amazing , food n cocktails . Everything was amazing. Staff most helpful n very polite. Breakfast buffet was my favourite , looked forward to breakfast, over looking the beach. It was so good I never wanted to leave. Now suffering just lag , n back to work I go , thankyou xcaret I hope to see u again one day

Stunning place
Reviewed 6 hours ago

We were a party of two seniors, two adults and two kids. We had a great time. Took the all-in option and the food was generally very good with a wide choice available. My biggest niggle was the lack of wifi which is increasingly available free at most reasonable standard hotels nowadays. The Occidental charges for wifi access which I think is a mistake on their part. If you like wildlife, you'll see lots of it walking right past you.

Disappointed
Reviewed 20 hours ago

Very substandard for what is supposed to be a 5 star hotel. The quality of the food, drinks and accommodation is more fitting of a 3 star hotel. There are no way near enough sun beds to accommodate the volume of people staying.

Mixed Feelings
Reviewed 2 days ago

As a family of 3 we have spent 11 nights at Occidental Xcaret.

The pros are this, on arrival the welcome was fantastic, luggage taken from us and on our room before we got there, the helpfulness of the staff at reception was brilliant - repeated on check out, the rooms are very clean and spacious- we had a deluxe room, cleaned every day, we upgraded to the unlimited package so room was restocked with drinks each day, the wildlife is simply amazing, be careful of the monkeys trying to get into your room if on level 3 (if doors left open!), the pool was always clean as was the beach, staff mostly happy and happy to help, eat breakfast at the beach buffet - lovely views. Make use of a Xcaret being on your doorstep, there is a cut through near the beach and one in the lobby we bought unlimited passes and quite often had the underground rivers/kids world to ourselves for the first 45 mins - brilliant, as it does get busy. The speciality restaurants are nice, food was much nicer than the buffets and I liked that you couldn’t pre book, the wait was never longer than 20 minutes. There’s a shuttle bus should you need it to get around the resort always frequent.

The downsides unfortunately are these, the loungers both at the pool and beach are ridiculous, you have to be up and out before 730am to get a bed, towels can be left all day with nobody using them, whilst guests shouldn’t do this you literally have no choice, there simply isn’t enough beds.
The beach isn’t so bad as obviously you can sit on the sand but there is no where
else around the pool.
The majority of staff on the resort are friendly but you will be asked to attend a VIP meeting, apparently this is a very hard sell - we declined all meetings and ‘free gifts’ under advise of our rep.
No access to ‘First Club’ or ‘Royal Level’ pools and with no explanation as to why simply told not access, this leaves you with three pools, one being the swim up bar which can be quite loud/people drinking in the pool, so on occasions not suitable with children.
The buffet bars are repetitive and the food tends to be served luke warm however there are always two areas that serve freshly cooked food, I was the unlucky one within the party with three days of illness - this seemingly seems to be common, I personally think this is more the drinks in the day as the cups are at best swirled out with tap water and reused (sit at the bar in the day and you’ll see for yourself) these are used in the lobby however you can request a glass in restaurants.
No WiFi unless your happy to pay for it and only one device!
The dress code for men - long pants in the speciality restaurants, this is bonkers — apparently this is for smartness, tracksuits and women wearing short shorts are acceptable though.
The entertainment is available from 9.30 each night with a kids club before, it’s ok at best.
As you leave the information desk in your building will beg you to leave good reviews even if not spoke to you much for your stay.

The resort is a nice resort, just some small changes would make this a much better place, overall we have had a lovely holiday.