4.0
Very Good 17409 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

Located in Playa del Carmen (Xcaret), Occidental at Xcaret Destination – All Inclusive is minutes from Xcaret Eco Theme Park and Xplor Theme Park. This 4-star resort is within the vicinity of Playacar Golf Club and Playa del Carmen Maritime Terminal.

Rooms

Make yourself at home in one of the 765 air-conditioned rooms featuring free minibar items and flat-screen televisions. Rooms have private furnished balconies. Satellite television is provided for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 7 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this resort include wireless Internet access (surcharge), concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the resort’s dining establishments, which include 11 restaurants and a coffee shop/café. When you are in need of a refreshing drink, visit a beach bar or one of 10 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7 AM to 11:30 AM.

Business & Travel Amenities

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This resort has 12594 square feet (1170,29 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

How to Get There

Occidental at Xcaret Destination – All Inclusive
Carretera Federal 307, KM 282
Playa del Carmen, 77710 Mexico

Reviews

4.0 Very Good 17409 Reviews
Just returned~ definitely will return!
Reviewed 13 hours ago

Arrived at the hotel and check in was a bit unorganized. Nothing to annoying, but could have been a smoother process in my opinion. Between discussions of upgrading and check ins - just seemed to take longer than it should. I have not stayed in Rivera Maya region before and normally stayed in Cancun hotel zone. Was in awe with the wildlife that freely roams the property. Was a delight and kids enjoyed seeing the animals as well. Monkeys on our balcony almost every morning in building 18. Alma in bldg. 18 was so nice and friendly. Helpful to show us shortcuts on the trails and give us tips on activities. The beach restaurant buffet was pretty standard, but had the best waiter -Luis. He took care of us all week off and on. He is so happy to make sure your every wish is fulfilled and takes great pride in his work. I had a massage on the beach~ Juan Cruz was amazing. Highly recommend! Antonio at the hotel lobby bar made the best mango tango drinks. And Gustavo at the main swimming pool with the swim up bar was happy to serve and made for fun throughout the day. I’m not highly critical of food but I thought the buffets were standard as you would have anywhere and the speciality restaurants were above average. I was not a fan of the poco taco or pizzeria and the wait staff didn’t jive real well which was obvious making service a obstacle. Not sure if they need additional waiters as they seemed to all be too busy to provide the type of service you expect in Mexico. The nightlife was about right. Lots of variety each night. The hotel grounds are quite large so you will do quite a bit of walking. Rooms were clean. Beds were a bit firm. I did find the swim up bar water fall a bit annoying. As you had to get drenched to get up to the bar. Would have loved to have an opening that didn’t require you getting your head and hair drenched for every drink you wanted or having to cover your drink to exit so it didn’t get drenched with the pool water. The beach inlet area was perfect with plenty of fish to see with a snorkel. We bought the 7 day pass to xcaret park which is a 5 min walk connected to the hotel. We booked that with the hotel when we arrived and it was cheaper than booking elsewhere. Not sure if we actually got our money’s worth from xcaret park, but we did see a show, did the stratosphere ride for the spectacular view, did one river float, snorkeling and paid a fee to do SeaTrech~ which our group enjoyed. Worth the extra money for the SeaTrech. We will definitely go back. Made lots of memories!

Amazing Holiday!
Reviewed 20 hours ago

We returned home from this resort on 6 June after staying there for 10 days. The hotel grounds were beautiful with an abundance of wildlife including spider monkeys, coati's, deer and iguana. Within the grounds you can also find remains of Mayan ruins to explore which we found amazing. The staff were so friendly and helpful including our concierge Pavel and Evie who were always their to make us feel welcome. There was a good variety of food in the restaurants and we loved the buffets especially at the Beach were Julio, Luis and Francisco made our stay even more special. We will definitely be going back.

Restaurants need to improve
Reviewed 20 hours ago

We travelled with friends for a wedding. The hotel is in a forest and it was lovely to see various wildlife unfazed by the human visitors. Our room was excellent, we were in building 21 and the concierge staff, Andres, Mark and Geoffrey were helpful and friendly, we had a couple of minor issues which they sorted quickly and efficiently for us. The hotel has it's own beach and seafront rock pool, with the nearby beachfront restaurant in an ideal location. The hotel has shuttle buggies running on a regular basis, and I have to mention one driver in particular, Moses, who was very friendly and helpful. The Xcaret Park in the hotel grounds has a variety of attractions although is perhaps a little expensive. There are three swimming pools with plenty of sunbeams and towels are provided. The let down for us was the speciality restaurants, the food in the Mexican restaurant was awful and all of them have limited menus. None accept bookings and if you are prepared to wait for a table, you have to wait on a terrace with no air conditioning. There is a dress code for men, no sandals of flip flops and t-shirts or shirts must have sleeves, which is fair enough, however long trousers have to be worn, so track suit bottoms and jeans are acceptable but dress shorts are not - ridiculous! Even more so when women can wear what they choose and I saw several in beachwear and scruffy casual clothes. The hotel management need to review their restaurant services.

Martin Ricketts
Reviewed 2 days ago

We arrived on Tuesday 28th May until the 9th June. The whole experience was a pleasure from start to finish.The food in all the restaurants was good,the staff were very obliging ,the pools were well maintained,under the circumstances no easy task.My only criticism was the wi if situation, having travelled throughout,most hotels offer this at no extra cost,from what I gathered talking to other patrons,it depended from where you came .

Almost perfect...
Reviewed 2 days ago

This was our fourth stay at this beautiful hotel, but our first time staying Royal Level. While it mostly exceeded all expectations, it was let down in a few areas.

Buffet restaurants:
Less choice than previous visits, but what was there was better quality in a lot of cases. Breakfasts were fantastic as always with plenty of variety. Lunch was hit and miss in beach and main buffets. Lunch was better in the snack restaurant above the swim up bar, offering a selection more to the approval of our four year old. Dinners in main buffet offered a good variety most nights. I loved the seafood night and my husband preferred the oriental night. The service was hit and miss in the buffet restaurants. Even though it was great to sit in the special Members Only section, often we were completely ignored by the waiters for drinks, etc. Also on a few occasions they let literally anyone use that area which defeated the point of having it reserved.

A La Carte Restaurants:
This time we only went in the Seafood and Steak restaurants. Seafood was good, but it just seemed odd changing it from the seafront restaurant to the swim up bar restaurant. The old location was a stunning setting and I felt it didn’t have the same feel to it. The steak restaurant was as good as before, but because the steak was just as good in Royal we ended up going there when we fancied steak.

Royal Restaurant:
Fantastic! Slowish service sometimes but the food was amazing!! Too many gorgeous dishes to mention. Also the service from the waiters was exceptional. They were fantastic with our daughter and she loved their magic tricks.

Main Pools:
The main pools were as warm as always and were kept clean and free of leaves, etc. We always easily managed to get sun beds and the pools never felt busy.

Royal Pool:
We ended up mainly using the Royal pool. There was some good shaded areas for our daughter and it was generally quiet. Also the food and drink service at this pool was second to none. My daughter loved having fruit plates brought to her at the pool in the afternoons. This area is starting to look a little shabby in places, with cracked pipes and a lot of pool tiles missing, plus a lot of the lights are zip tied in. Also the decking at the jacuzzi section gets sooooo hot that you could easily get stuck in the pool as it becomes so hot that you would get third degree burns walking on it! There also should be someone keeping an eye on things here. There were a couple of problem older kids here that were running riot for our last couple of days, pulling the lifesaver ring off of the side and using it as a rubber ring, dive bombing in both pool sections and also harassing and essentially stalking and grabbing at the young children. Many staff members walked past during all of this and didn’t do anything about it.

Rooms:
Kept clean and tidy and housekeeping was friendly. Although our friends that we booked with had fruit and wine in their room and we didn’t. They also received towel animals and we didn’t. Also housekeeping kept removing the bathrobes from the room which was really irritating.