4.0
Very Good 15930 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
curtain function hall wedding ceremony ballroom restaurant wedding reception Resort palace mansion

Overview

Location

Located in Playa del Carmen (Xcaret), Occidental at Xcaret Destination – All Inclusive is minutes from Xcaret Eco Theme Park and Xplor Theme Park. This 4-star resort is within the vicinity of Playacar Golf Club and Playa del Carmen Maritime Terminal.

Rooms

Make yourself at home in one of the 765 air-conditioned rooms featuring free minibar items and flat-screen televisions. Rooms have private furnished balconies. Satellite television is provided for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 7 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this resort include wireless Internet access (surcharge), concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the resort’s dining establishments, which include 11 restaurants and a coffee shop/café. When you are in need of a refreshing drink, visit a beach bar or one of 10 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7 AM to 11:30 AM.

Business & Travel Amenities

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This resort has 12594 square feet (1170,29 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

How to Get There

Occidental at Xcaret Destination – All Inclusive
Carretera Federal 307, KM 282
Playa del Carmen, 77710 Mexico

Reviews

4.0 Very Good 15930 Reviews
Honest opinion
Reviewed 1 day ago

Base on my experience I was totally dissatisfied with the accommodation. The distance to walk everywhere was unbearable. Going to the beach was a chore. I don’t have any more words to write. This is a survey. DDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDD.

Let Down By Incessant Timeshare Selling!
Reviewed 1 day ago

Our holiday was booked through Thomas Cook and we stayed in a standard room.

Some reviews on here are from those who stayed in timeshares / Royal Club apartments and so the reviews can get misleading as they have separate facilities.

We stayed in Block 19 and our room overlooked the pool. Lovely view but the music around the pool is unnecessarily loud and so relaxing in our room throughout the day couldn’t happen. I would suggest asking for a room at the rear which will be much quieter.

There are concierges assigned to each block and immediately, they try and get you on a tour of the Royal Club apartments / timeshares. Luckily, I had read reviews on here beforehand and knew this would happen. They try everything to get you on a tour - free bottle of tequila, free taxi rides etc. You also need to pay a small refundable deposit to secure the tour. We politely declined after being hounded by phone calls & knocks on our room. Totally overbearing and unnecessary. From speaking to other residents, they were being sold these tours in very misleading ways and they prey on customers who are laid back on holiday and happy to go along with things. Thankfully, by day 3, our concierge got the message that we weren’t interested. Should you have to put up with that?! Definitely not. The situation needs to be urgently addressed.

Food - Breakfast buffet was very good, quality better in the main restaurant than by the sea although the view there is breathtaking. No restaurants required reservations for dinner which was great. Our favourites were the Mediterranean and the Steakhouse. One restaurant was closed every evening, presumably because the resort was quiet.

Room - Very clean and tidy although did smell of damp at times. Didn’t bother us too much. Minibar with water, soft drinks and beer. Bed was huge and very comfortable. No noise from other residents and the cleaning staff were very quiet and efficient.

Resort - Beautiful place to walk around. One massive swimming pool which can be used by everyone (there is another swimming pool which can only be used by members). Pool bar is nice although the waterfall you need to walk under to get there is annoying. There were always enough loungers. Pool party every Saturday with foam machine which is good fun. The gym is fantastic, well equipped and not busy. Spa looked lovely but very overpriced. $45USD for 7 days of WiFi is extortionate! Luckily we didn’t need to use it.

Location - Ten mins taxi ride into Playa Del Carmen (250MXN). Recommend Coco Bongo for a crazy night out! Good location for all the parks. We took a taxi to / from Xel Ha which was 550MXN each way. Hotel is 50mins from Cancun Airport.

Overall, we really enjoyed our stay but as I’ve said, hounding customers for a timeshare tour is ridiculous and brings down the quality of the hotel.

Great Resort with amazing grounds!
Reviewed 1 day ago

I just returned from a 3-night bachelorette party weekend here and it was great! The buffet food and the Mexican restaurant on site were great, however the steakhouse wasn't anything special and every time we tried to go to the Asian restaurant they appeared to be saving tables even though we were told there was no reservations. I had an AMAZING massage with Ada at the spa and would recommend a deep tissue massage with her to anyone. The pools were great, I just wish the bars stayed open past 6:00PM. The rooms were big and clean, however the TV was very outdated and hooked up to an old school antenna. All in all, the resort is beautifully surrounded by lush rainforest filled with monkeys and birds that say hello throughout the day.

Overall Package
Reviewed 2 days ago

Thema Occidental at XCaret supplies a perfect overall package. Great rooms, food, Meeting rooms & Bars located in incredible nature. It was easy to relax between Meetings and to geht together in the evenings. Great place for a conference.

Relaxing
Reviewed 2 days ago

We stayed at the Royal level, we were treated like royalty! Everything was great! Worth every penny!We had great service everywhere from Aldo,Efren and Omar from the restaurant to Cesar serving us at the pool. The concierge staff was great too, Marimar,Mitzi and Paola! Rodrigo, the driver and bus boy was great as well! The maids were even nice too! The room service was super, we were made to feel very special!