4.0
Very Good 17798 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
curtain function hall wedding ceremony ballroom restaurant wedding reception Resort palace mansion

Overview

Location

Located in Playa del Carmen (Xcaret), Occidental at Xcaret Destination – All Inclusive is minutes from Xcaret Eco Theme Park and Xplor Theme Park. This 4-star resort is within the vicinity of Playacar Golf Club and Playa del Carmen Maritime Terminal.

Rooms

Make yourself at home in one of the 765 air-conditioned rooms featuring free minibar items and flat-screen televisions. Rooms have private furnished balconies. Satellite television is provided for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 7 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this resort include wireless Internet access (surcharge), concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the resort’s dining establishments, which include 11 restaurants and a coffee shop/café. When you are in need of a refreshing drink, visit a beach bar or one of 10 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7 AM to 11:30 AM.

Business & Travel Amenities

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This resort has 12594 square feet (1170,29 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

How to Get There

Occidental at Xcaret Destination – All Inclusive
Carretera Federal 307, KM 282
Playa del Carmen, 77710 Mexico

Reviews

4.0 Very Good 17798 Reviews
Amazing Vacation
kirstinbates

Great staff, beautiful place. The snorkeling at the Xcaret park was so cool and we saw a huge stingray while doing it. The swim up bar at the pool was awesome as well, enjoyed Pedro, he was great! Must go, we will be back!

Occidental Resort
Cynthia H

The resort is definitely beautifully thought out and planned. You literally feel like you’re in the jungle with the monkeys in the trees, iguanas on the pavements, and all the birds throughout the resort. My issue is with the room, the sheets were not changed up until we noticed and complained, and even then we were 5 days into our stay. The “mini bar”, was sub par and the drinks were not always replenished, they only provided us with TWO daily towels and our family was composed of FOUR, so we scrambled for towels and had to pay for extra. We had to pay for WiFi too, which is ludicrous seeing that we payed for an all inclusive resort, you’d think it’d be included. The food from the buffet was not good, the beach club restaurant was the one we went to when we had a chance and most of the time we went into Xcaret and had to pay for the restaurants there and return during the night when the resort specialty restaurants opened, and even then we had to wait over 30 minutes. The shows were amazing and the staff was nice most of the time, except the girls in the Xcaret stores, which weren’t so friendly. There’s a lot to do, we stayed for a week and boredom never struck, if you don’t like to walk, this isn’t the resort for you, as everything is spaced out and maze like.
* A huge thank you to MARK, over in the information booth, he was a huge help throughout our stay. He went above and beyond and showed us around the resort, when we were “lost” he walked us to our destination, gave us information on the expansion of the resort, let us know about the beach club, made sure that we had what we needed in our room, and was very attentive to our needs throughout our stay. Definitely made our overall experience that much better, gracias por toda la ayuda it really made a difference!

Beautiful Resort
Traveler587050

Super nice resort with lots of wildlife. The lagoon was incredible. Fun and refreshing, nice for our 11 year old too. We saw a lot of sea life while snorkeling. We had a large group and the staff was very accommodating. Looking forward to our next trip!