97%
Members Recommend
4.5
Very Good 507 Reviews
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This Hotel meets our standards
Our editors have been here and it has met our standards

What We Love

  • Playa del Carmen's Fifth Avenue shops are just blocks away
  • Mayan chocolate body wraps at the on-site spa
  • Abundant free in-room drinking water
  • Sipping margaritas beneath at Indigo Beach Club as the sun sets
  • Enjoy a meal or cocktail at one of three restaurants: Indigo Beach Club, Imprevist, or the newest, Plank

What To Know

  • Swimming is better at beaches a few blocks to the north
  • Parking is tight on the street, but Maya Villa offers free underground parking
  • Free WiFi

Amenities

  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Grounds green property backyard Courtyard home living room Villa swimming pool flower plant

Overview

The Review

Maya Villa Condo Hotel & Beach Club is in the heart of Playa del Carmen, walking distance from Quinta Alegria and Nuestra Senora del Carmen Catholic Church. This 4-star condominium resort is within close proximity of Pier Navega and Central Square.

Make yourself at home in one of the 17 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. Your bed comes with down comforters and Egyptian cotton sheets. Digital programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as laptop-compatible safes and separate sitting areas.

Pamper yourself with onsite massages, body treatments, and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including an outdoor pool and a fitness center. Additional amenities include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).

Enjoy a meal at a restaurant, or stay in and take advantage of the condominium resort’s room service (during limited hours). Relax with your favorite drink at a bar/lounge or a beach bar.

Featured amenities include express check-in, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.

How to Get There

Maya Villa Condo Hotel & Beach Club
1 Avenida Norte Entre Calle
Playa del Carmen, 77710 Mexico

Reviews

4.5 Very Good 507 Reviews
Several steps above other properties we viewed and stayed in.
Reviewed 2 weeks ago

I spent, well, WAY too much time on this trip sweating out details of housing. It was a strange trip with a mix of dental tourism, and introducing a dear friend to our favorite foreign country. We stayed in 'another complex' the first few nights for the dentistry, and spent our days exploring other options including Maya Villa. I had exchanged emails with them, and a couple of phone calls, but felt they just weren't being competitive in the depressed September market. The combination of hurricane season and the crazy sargassum invasion left literally hundreds of properties to pick from, and it was truly overwhelming. Still, I kept coming back to unit 409 at Maya Villa because it fit our needs so well. After inspecting the unit, my little group made it pretty clear that this was where they wanted to be. When I called back I found that they price had shifted down a little more, and that put us over the top, and we booked 7 nights. For the impatient, we are exceptionally satisfied with our stay. For those that like detail, here comes a long one.
Booking experience - I found everyone I dealt with to be knowledgeable and helpful. Lythai (Lee-tie) was the champion that closed the deal. The website is very helpful, and the photos were spot-on true to life, unit by unit. These units are owned by individuals, and I'm sure there is some variance in quality, and perhaps some that are not managed by the Condo Hotels group. I can tell you that you can expect quality from those managed by them (and booked on their website).
Arrival - The lobby (aka recepcion) is actually about 4 buildings back north at the Porto Playa property, just up the stairs to the right. If I was told about that in advance, I missed it. We had visited with Felipe before, so we knew the drill. Be prepared for a lengthy check in process with lots of clicking about on the computer, a security deposit, and being issued a dizzying array of cards (discount, spa, and towel), keys (safe, room door, garage chip), and helpful paperwork. The entrance is very low key, and hard to spot from a car. The easiest thing to see is the large awning for the attached cafe (Imprevist, affiliated with the hotel). The hotel entry is right next door to the right. The next door would be the spa, and the next the unmarked entrance to the parking garage. WARNING - The garage is protected by a residential style garage door, and it requires that you acquire a 'chip' from the office to be able to open it yourself. This can make arrival awkward, or so you might think. There is a guard posted 24 hours, and every time we had something to carry, they pitched in, and were well worth a tip here and there. They also had the chip for the garage. The garage seems awfully small for the building, but there was never more than one more car there. There are only two spots marked "large vehicle" which is what we needed for our rental mini-van. There were 4-5 more marked for small cars. The whole thing is tight, so be on your best game maneuvering in. Some acrobatics are required to touch your 'chip' to a sensor from the drivers seat as well. The garage is very well lit, though the stairs going up to the room areas are a little spooky.
Common area - This property has a very unique 'winding pool'. The photos might lead you to think that it is a 'lazy river', but it is not. At one end, closest to the front gate, is the public jacuzzi. From there the pool winds through the property (really only about 50 steps from end to end), and widens at the end to a dramatic waterfall. Combined with the lush gardens, it made for a dramatic, and pleasant arrival. Fair warning, the waterfall did make conversation outside on that end of the building difficult. It was never intrusive in the room, but those in the pool would raise their voice to be heard over it.
Arrival at our room (409) was all the way back, on the ground floor. The order was pool, sitting area (table and 4 chairs) and sliding glass door to the room. The lock is pretty fiddly, and takes practice to work. Presumably key cards don't work well with sliders. We got the hang of it. To the right was another sliding door, leading to the smaller bedroom (with two twin beds). To the right of that room was the stair case to rooms upstairs. It's important to mention stairs, as there is no elevator. You simply can't get in this place without negotiating at least some stairs.
The big sliding doors opened to a room that was already cooled for us, and spotless. It's become a habit on arrival to try to find something that is not clean, but I couldn't find a thing. The only negative in the whole place from an appearance standpoint was the cushions on the (concrete base) sofa had worn fabric, but not in an extreme way. Every last detail throughout from there seemed "near new". There were a couple quirks that came up later, but they were all manageable, and attended to promptly by the staff.
So the living room has a large flat screen TV. We actually never turned on the cable (we use a streaming service), so I can't report on that. I can say that the wifi was basically flawless all week. That might have been a function of the place being so empty though. We never saw more than one or two rooms occupied while we were there. The aforementioned sofa is huge, wrapping around two walls. There is a functioning landline phone (which reached 24 hour service immediately). From there was the sliding glass door to the rear patio with jacuzzi and seating area and two lounge chairs. Back inside, there is a nice prep island, and a well equipped kitchen. The only fail here was the fairly new looking dishwasher that didn't wash well at all. We think the soap dispenser was defective, but the maids will gladly do the dishes for you. The refrigerator was large, and worked great. 4 burner stove, oven, toaster oven, and microwave. There was a water dispenser that had both hot and cold water. There isn't an icemaker, but the staff will bring you ice on request. Be aware that the bags they bring are much smaller than you might buy in a store, basically the size of a large grapefruit. We needed a lot, so we just bought some at one of the many nearby mini-super stores. We found every implement/pot/pan that we needed except a pot holder. We used a towel, and it's a good time to bring up towels.
Towels - For such a nice place, they have a huge focus on towels. We felt that there were nowhere near enough towels provided, but there is an important distinction. Many people like us come to a property like this planning to not have daily service, or none at all. Each restroom came equipped with enough for two people to take one bath. When you consider that the kitchen had no dish towels (paper was provided though), pot holders, and there is a mini bar in the hallway, jacuzzi, and it's very hot and humid... Well we were constantly running out. We discovered the washer/dryer, and it seemed to work fine except it too forever... and I mean forever to dry clothes. We at first thought it was a clogged lint filter, but I finally figured out how to check it, and it was nearly clean. I now suspect that the dryer worked on 110V which automatically means at least twice as long to dry. A wash dry cycle with 4 towels was right at 2 hours, and the towels were NEVER dry on the first run. Sometimes it took two additional dry cycles of an hour or more to get them dry. Lesson learned - We'll plan to swap towels with maids every day, if not more often. Speaking of the maid service, they have a handy spinning sign at the front door you can set to tell housekeeping what service you desire, with several options. Trash was another issue. I called to see where we should put, but the phone rep said to just set it outside the room and they would get it. They did, but I wish they had larger containers, and a place I could take it myself (and extra bags in the room). There was no backup on other supplies (toilet paper, paper towels, soaps), but they gladly brought whatever you needed very quickly.
Room comfort - The AC worked very well through out. Each room had a ceiling fan as well, and everything was in great condition. There was plenty of hot water, and all the fixtures worked well. We wish the showers had a more pleasant shower head, as the provided one kind of sprays everywhere, and it is difficult to set the temperature before getting in. The restrooms were very well lit (a rarity in Mexico we've found) and comfortable. The master bed (a king) was very comfortable, and plenty of pillows were provided. The lighting was plentiful and versatile. We LOVED this condo, and will definitely ask for it again next time. The only negative was one night a family with small children moved in upstairs and it was a little loud for a time. We NEVER heard any club noise from 5th avenue in the room. Sleeping was easy. One note on the back patio - The rooms above all have patios hanging over yours, so privacy in the jacuzzi is not as much as you might like. We never saw anyone 'peeking' but busier times might require more modesty. Also, all of the above porches have drains that empty out onto your patio floor. We never had a hard rain, but we wondered if it would get messy if we did. There was some nice greenery on the patio as well, and that helped you ignore that a wall from the next building was right there. On to other services.
Condo Hotels management - This terrific company manages several properties. I think you get privileges at each. We walked over to check out the pool at Porto Playa, and it is very nice, lots of sun. We never used it though, as it appeared there was no public restroom to use there. I think the El Faro is another. Also, the Indigo Beach Club is affiliated with the hotel. It is located about 1.5 blocks away down a pleasant street. The food, service, and drinks were all very nice, but the prices seemed pretty extreme compared to other choices. You do get a 15% discount, but I think the prices were inflated by at least that much. There are some values and promotions, but they were quite confusing to us. We ordered room service through them one night. Two hamburgers, and corn skewers were $36.00USD plus tip. We didn't spent too much time there because the beach was in such sad shape with the seaweed. We're praying that the Caribbean gets a break from that scourge soon. My companions at at Imprevist a couple times and were very happy, and called the portions huge. One at Plank, the other affiliated outlet, and also had great reports on the upscale place about a block away. We made the rounds of others on the eateries that offered a discount to the property, with mixed results. We liked Di Vino a lot, and others not so much. We also found several places that would give us 15% with the card even though they weren't on the list. It is worth noting that unless you take one of the rooftop condos, this property does not have a common rooftop. Perhaps one of the sister properties does, but we didn't find it. We yearned for a nice rooftop sunset spot (with a bar). Most had substantial cover charges or minimums that we found.
I'm sure I missed a bunch, but we loved our stay, and hated to leave. Thanks to Condo Hotels and Maya Villa for a wonderful stay.

Has everything for a good price
Reviewed 3 weeks ago

Great apartment where everything works and great staff. There was no hot water and low water pressure the first night but they quickly had someone come the next morning to fix both issues. The location is close to the nightclub area but there was enough sound insulation to sleep comfortably. Fully equipped kitchen with all amenities. The pool is small but we were allowed to go to the neighbouring apartment complex pool, which is bigger and nicer. The imprevist has great breakfast. Would stay here again.

Love Maya Villa
Reviewed 4 weeks ago

Excellent hotel condo, excellent rooms, excellent location, excellent breakfast, excellent staff, excellent gym. Excellent Playa del Carmen. I hope I can return soon to the fantastic Maya Villa.123456

Very nice private and secure condo
Reviewed 1 month ago

I stayed at Maya Villa, it's everything I was expecting, except a little damp, but how it cannot be it's 5 minutes walk from the Caribbean sea)). Nice and clean, reception is friendly and available 24/7. Gym is good and could be useful, I was there only once)). Location - around the corner from downtown of Playa Del Carmen - Avenida - tourist main street.. But - it was quiet enough ( cannot hear a thing inside) even 3 biggest dance club were near by. Another great addition - any condo from entire CondosHotel complex can use Indigo beach club - excellent place for relaxion unfortunately beach is not for usage (many small boats and a LOT of seaweed on the beach) - only viewing... and if you're not staying in the same condo-complex that attached to the club, you cannot use it's pool, which is understandable but what's a point to be on the beach during HOT day and not be able to cool off???

Very Nice place to stay
Reviewed 1 month ago

Good place to be. Everything was fine, and the only thing i would change would be the hours available to use the pool from the hotel.The hotel is nerby the beach, and the personal was very helpful all the time. Also very near the 5th avenue