Le Reve Hotel & Spa
What We Love
- Rate includes a welcome drink upon arrival
- The white sand Xcalacoco beach, within strolling distance of your room
- The top-notch cuisine at Merlot
- Riviera Maya location makes for easy access to ancient Mayan sites and nature parks
What To Know
- The hotel recently became family-friendly (it's no longer adults-only)
- Rooms are on the small side, but the beach is your backyard
- There is a $10/day fee for WiFi
- Adults Only
- Free WiFi
- Parking On Site
On Mexico’s Riviera Maya, between the megaresorts in Cancun and eco-villas in Tulum, Playa del Carmen is the beach town of choice for romance and relaxation — qualities taken to heart at honeymooner-favorite Le Rêve. Between the jungle and the gin-clear Caribbean Sea, the resort’s thatched-roof buildings, palm-dotted grounds and large pool evoke an appropriately beachy vibe while letting the region’s natural good looks take center stage.
Bed and Bath
Intimate and private, each of the resort’s 25 suites has a special flair: Colorful Mexican tiles play against dark wood, bright-white comforters are tossed with tropical flowers, and bathrooms get a beachy vibe from wicker accessories. No matter your suite’s aesthetic, the sparkling Caribbean is never far from view. Bump up the privacy factor by booking a thatched bungalow with your own personal pool. Greet the morning with a double dip: Acclimate with a splash in the plunge pool, then walk a dozen paces to the sea for a saltier swim.
The resort’s Merlot restaurant builds its menus around locally produced ingredients, which include tangy ceviche, grilled fish and salsas made with tropical fruits. For couples, the resort excels at wedding and honeymoon packages, with a full-time wedding coordinator and plenty of special services, like nighttime tiki torches and breakfast in bed.
How to Get There
We had travelled extensively around Mexico staying at many hotels and Hicenda's by the time we reached this poor excuse for a hotel.
The room was clean enough and had a balcony with good view of the sea.
The bed was a small double uncomfortable with a mattress that was lumpy squashed in the wrong size of bed frame.
There was no mini fridge in room so no way to keep the essential bottle of cold water. No coffee or tea making facility provided a standard feature in all Mexico hotels we stayed at. Water bottle provided for first night to use to wash our teeth but not replaced unless one US dollar is paid each time.
The dinner menu food choice was limited and so badly prepared that is caused a night of violent sickness. The wine was expensive at 35 USD for a below average bottle. The hotel is located far from town which meant a 300pesos taxi fair each way to the town center. Adding an extra 600 pesos to your dinner bill which we had to do on subsequent nights to avoid more food poisoning.
The breakfast was the worst compared to what we got at any hotel, stale bread and pastry and coffee is what you got as included anything else is at an extra cost.
Items on the limited lunch menu had ran out by 1pm making it even more limited.
Service quality was inconsistent with some staff with particularly poor attitude. The hotel beach is located right next to the public beach so loud music and picnics near by is to be expected . But this also provides the only protected area for swimming segregated from the jet skies which regularly came across. While the beach is sandy the entry into the sea is rocks and tons of seaweed making the beach at hotel unusable. Unfortunately the pool had stagnant areas which is not hygienic for swimming. Wifi access which is standard across all the places we stayed at in Mexico was an additional charge in this hotel. The water taps did not work so didn't get any hot water, This was not fixed despite complain to reception staff. Though they did replace the stained towels they provided. This a bad joke of a place which wasted days from our valuable holiday time
*WARNING* Read before Booking!
Old hotel surviving on a fumes of a former glory! Short story: Book somewhere else, you can find so many batter places for same money!
Service: 3/5 - non personal, slow (it took them 1,5 hour to cook tacos) Tacos Karl! In Mexico!
Location: 3/5 - Far from any restaurants or places. You need car or a cab to get out. Even nearest grocery is 20 mins walk.
Beach: 1/5 - Rocks, Rocks, Seaweed, Rocks. Next to abandoned construction site and public beach! and Surprise, Surprise overcrowded Public beach is BETTER! but still is only 3/5. Huge Sand bag barriers are visible and create a disturbing scene of a construction site not a beach.
Food: 3/5 - regular food. nothing special. stale chips with guacamole. Same menu every day! the only good think its not a buffet. All inclusive option is NOT worth it! you will spend less if order just separate! Also some alcohol is NOT included in ALL INCLUSIVE Package!
Room: 1/5 its old, poor maintained. Its like Cuban hotel with 2,5 stars! Old and mismanaged decor. Old elements. Poor renovation. Stained towels and bed sheets! Paid WIFI! in 21 century Karl!
Downsides: Pool is old and they have only 3 near pool chairs and only 1 bin bag! ONE! Rooms are old and poorly maintained! No WIFI, No Fridge! Slow service! Empty Hotel. The only other guests were timeshare members! No Activities! Neighboring construction site!
Le Reve seemed to have excellent reviews and our expectations were high. We were extremely disappointed.
Negatives: The hotel was NOT as advertised online. The rooms and all facilities were dated and required a renovation. The bed sheets appeared to be stained. There was a lingering sewage smell in the bathroom.
There was a lack of chairs/lounge chairs on the premises by the pool. The pool was in need of maintenance.
Only one restaurant option along the beach at another establishment. Only one restaurant at the hotel.
A/C unit was bulit-in overhead above the bed. It was very loud making it difficult to sleep.
Abandoned property next door or unfinished construction.
Public beach nearby the hotel, which was overall decent but very crowded. The beach leading up to this hotel was rocky. Impossible to enter barefoot.
The continental breakfast (part of the european plan) was awful. Stale bread and jam.
Wi-Fi connection was not included in the cost of the room or the all inclusive package. It was extra $160 pesos per day.
Positives: Quiet. (The hotel felt deserted. It was us and about 9 other people, most of whom were part of a timeshare arrangement)
The breakfast (as part of all inclusive option) was very tasty. However, the all inclusive option was not worth it as it would cost us the same amount of money if we paid for each meal on the spot.
Conclusion: Poor quality hotel. Overpriced. I do not recommend it to anyone. Spend you hard earned money elsewhere.