4.5
Very Good 866 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Golf Course
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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Overview

Location

Located in Playa del Carmen, Iberostar Paraiso Maya All Inclusive is by the ocean and close to El Manglar Golf Course and Maroma Beach. This 4-star resort is within the region of Tres Rios Ecopark and El Camaleon Golf Club.

Rooms

Make yourself at home in one of the 432 air-conditioned rooms featuring minibars (stocked with some free items) and DVD players. Rooms have private balconies. Cable programming and video-game consoles are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature jetted bathtubs and rainfall showerheads.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can enjoy other recreational amenities including a nightclub and a complimentary water park. Additional amenities at this resort include complimentary wireless Internet access, babysitting/childcare (surcharge), and shopping on site.

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the resort’s 10 restaurants and 2 coffee shops/cafés, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 7 bars/lounges.

Business & Travel Amenities

Featured amenities include a business center, multilingual staff, and luggage storage. Event facilities at this resort consist of conference space and a meeting room. Free valet parking is available onsite.

How to Get There

Iberostar Paraiso Maya All Inclusive
Chetumal Puerto Juárez, Km. 309
Playa del Carmen, 77710 Mexico

Reviews

Michigan Family Vacation
969clarks

We are family of 5 (53, 53, 26, 24, 9) plus boyfriend. Found resort through Delta vacations and would recommend Delta over Apple, Bookit... Our family enjoys all inclusives, and discovered the benefits of the mega resorts last year at Barcelo Punta Cana. We found the Iberostar offered more options than the Barcelo; better drinks, food available on beach, and the fabulous fit-fun gym. We are blessed with Lifetime in Michigan and found the same classes and intensity at Iberostar's Fit and Fun. Instructors Diego, Uriel, and Ema were awesome. The starcamp program appears well organized but our nine year old did not use. He spent the days with the entertainment team. Many thanks to Jennifer, Eric, Humberto and the entire team for the fun in the sun. Service is outstanding throughout the resort. Appreciated the real fruit smoothies blended by Juan and Hugo at the wave pool bar. Food is similar to other inclusives, we found Italian the best, steak and brazilian are recommended. Beach and grounds are perfect, especially the food selection available beachfront; burgers fries, salads, fruit, nachos. Nightly entertainment is vast; shows, family games, laser tag, car racing, never a dull moment. Our only opportunity for improvement is the rooms, the HVAC systems in both our rooms did not work well and were noisy.6170 and 6176. Maintenance attempted to correct during our stay, an update of the equipment and room decor would enhance the resort.

My 30th birthday trip with my family
Maria B

Overall this place was good. We first got a broke down room with the lights broken and no outlet plugins to charge phones etc but they quickly gave us a new room that was better. We went from the 4th through the 8th. My birthday was the 6th. We couldn't get a reservation for the al cart steak house but Angel did a phenomenal ob and still let us eat since we came right at 6. They gave me birthday shot, cake with candle and sang happy birthday to me with a bow made with a napkin in my hair. It was great. Then the nightly cleaning people decorated my bed and gave me a bottle of champagne. They went above and beyond. Also, since we traveled with our kids 2 & 10, there was plenty of kid activities to do. Kids pools, wave pools, foam party, beach activities, nightly entertainment with carousel, bounce houses, etc. My kids had a great time. The steak house was definitely the best food. Other food and buffets were just average. In the plaza mall they did have a good crepe and ice cream shop. Fitness center was great. I will say the mosquitoes are awful. Definitely bring bug spray. Even with the bug spray I still got bit. I have stayed other resorts in Mexico and didn't get eatin alive like I did there with the bugs. Overall it was a good time!

Just ok
Ausra M

This our second time visiting Iberostar paraiso maya. First time we went there was 2013. First good things staff is amazing, grounds are very looked after. Beach is beautiful and they really take care of it. Pools we did not use as we came here for Caribbean sea. There was construction going on so that was a loud. Star club amazing together with staff.
Now the bad ... rooms have not been updated since 2013 or probably since they built the resort and falling appart, they try to keep it clean and nice but things falling apart. In the first room we had ant problem and somekind of weird noise from 4 in the morning. We moved ants did not come back but noise continued and we just got used to it. Some kind of pipe banging or ac falling apart. Anyway so the bigest disappointment was food. We are in Mexico 10th time so I know good food and good choices. We tried all buffets and few restaurants that we were able to book for dinner. If you are lover of junk then its place for you. With fries burgers and other fried stuff on the beach and everywhere else. I did not see good selection of salads. That was really disappointing. The lunch was same almost every day, as well as breakfast. Dinners had more variety but still not many choices. I am gluten and diary free not by choice but allergies. I felt that they tried to do their best with marking products but in maya buffet as well as other , tags were missing especially by the deserts and i got sick one night by eating something had gluten. Another disappointment was baby kitchen that should be definitely included in the price and not charged 50 dol extra for nothing. It is basically facility that you can steam bottles that is only good thing. They had Gerber food but it was unknown vegetable and I was too afraid to give it to my 5 month old baby. She ate avocado that I had to request multiple times. If I knew the situation I would not pay extra for sure.
Staff makes this hotel good, otherwise prepare for a lot of walking as hotel is huge. I like that but my husband was not a fan of it. Another thing that was enoying as soon as we came in for check in we were punshed to join iberostar club their version of timeshare.
Massage prices outrageously high therefore we did not even tried it.