4.5
Very Good 6325 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Golf Course
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

Located in Playa del Carmen, Iberostar Paraiso Maya All Inclusive is by the ocean and close to El Manglar Golf Course and Maroma Beach. This 4-star resort is within the region of Tres Rios Ecopark and El Camaleon Golf Club.

Rooms

Make yourself at home in one of the 432 air-conditioned rooms featuring minibars (stocked with some free items) and DVD players. Rooms have private balconies. Cable programming and video-game consoles are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature jetted bathtubs and rainfall showerheads.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can enjoy other recreational amenities including a nightclub and a complimentary water park. Additional amenities at this resort include complimentary wireless Internet access, babysitting/childcare (surcharge), and shopping on site.

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the resort’s 10 restaurants and 2 coffee shops/cafés, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 7 bars/lounges.

Business & Travel Amenities

Featured amenities include a business center, multilingual staff, and luggage storage. Event facilities at this resort consist of conference space and a meeting room. Free valet parking is available onsite.

How to Get There

Iberostar Paraiso Maya All Inclusive
Chetumal Puerto Juárez, Km. 309
Playa del Carmen, 77710 Mexico

Reviews

4.5 Very Good 6325 Reviews
Beyond expectations
Rcopala

We brought my wife's parents down here for their 50th wedding anniversary. They thought it was paradise. My 10 year old son was calling it the best vacation after one day. The rooms were wonderful, the resort was gorgeous, the food was fantastic. The beach was nice but we would not rank it at the top. Too many rocks in the water and there was a lot of seaweed. Despite the issues with the beach, the resort and amenities made up for those issues. There was plenty to do for the kids and unfortunately, we did not take advantage of all there was to do for them. The pool kept them very busy. While here, we also did a family discovery dive which was on the resort property. That too was an amazing experience. We will be back.

Don’t risk it
Cshelt-1

I came here with my family for our first vacation out of the country. Got food poisoning in the first 24 hours and came home. Rooms are a dump unless you pay for the upgrade and the food quality standards are no good. Beach is no good since the sargassum has invaded and my poor kids got sick too. I was very scared to be sick and in Mexico. The staff said it happens just sleep it off. Took me a month to recover. Had trip insurance but it only covered 40% of the total cost so we are out money for round trip airfare (we left Wednesday and came back Friday ... yes it was that bad). When my kids started complaining I got scared.
Even if I didn’t get food poisoning the resort is too big, it’s not busy, hard to navigate and my 5 star room included blood on the sofa. Go to a smaller resort that can maintain itself and please don’t risk taking your kids here. My dream vacation was a nightmare and took all the money I had for vacation and it’s gone.

An Updated Honest Review of Iberostar Paraiso Maya from a couple of 40-somethings and their Two Kiddos
travlinandyjr

Let's preface our review by telling you that we travel all over but go out of our way to head back to the Rivera Maya every summer for our official Summer Vacation. We travel with our two children ages 8 and 5.
This was our 5th trip to the Paraiso Complex and our second stay at the Iberostar Paraiso Maya. We believe in being brutally honest and we welcome your questions.
Travel dates were July 7th to July 15th, 2019.
This was the first time we arrived in the afternoon. Our flight landed into CUN at about 4:45PM into T3. This was the busiest we had every seen customs and immigration. I would estimate it took about an hour to get from the plane to the shuttle. It was pretty cool to see skateboarder Tony Hawk in the customs line with us.
Cancun Shuttle did an outstanding job as always getting us to the Paraiso Complex in a timely and safe manner. It was about a 30 minute ride.
Upon arrival, we were surprised to see nobody waiting in line for check in. We were greeted with the pleasant lobby smells that are unique to the Maya. We were checked in and without even requesting an upgrade, we were informed that we were being upgraded from a standard junior suite to a superior junior suite with a pool view. For several years now, we have noticed that we do not ask for upgrades, whether at the Paraiso or somewhere else, and we get an upgraded room.
We boarded the cart and were whisked away to building 61. Our room was on the third floor. Upon entering the room, the kiddos were super excited to see a clear, unobstructed view of the main pool. They were ready to jump in right then and there. The room had a king size bed and a sofa bed that was converted to a bed. This worked out perfectly with two small children. We had upgraded toiletries and a beautiful and clean room overall. I will take this opportunity to thank our housekeeper, Carmen. She did an outstanding job at keeping our room in perfect condition each day. We took care of her each day and she definitely took care of us. We were never dissapointed.
I have to mention that they still ask you to go over to the timeshare (aka lobby concierge) to get your discount coupons if you are eligible. Some of the coupons are handy. If you are going to have a photo shoot with adventure photos, there is one there. There is also one for spa services and for the casino if you are heading there. They will try to get you to commit to the "welcome breakfast" to receive your "free gift." As usual, we are not there to sit in on a presentation so we politely pass. You will receive an occasional phone call or note under your door which we just ignored.
Here is where we will start being honest about our trip. The grounds are starting to show their age a little. I was able to confirm that they have started a room remodel project at the Maya and that the Lindo has had many of its room already remodeled. There are only a handful of rooms that have been remodeled at the Maya. We did not get to see them but I know that there are some pics here on TA. Our room was in great condition. I am not complaining about anything.
The pool area had alot of fountains that were not functioning. The fountains in the main pool between the pedestrian bridge and the pyramid were not working. The waterfall near the pool shop was not working. These are features that make the pool experience that much better. The kiddos definitely wanted to get splashed by the pool fountains and didn't get to experience that this time. Bottom line for us however, we would not let this ruin our trip at all. These are very minor details but they are signs of age.....like when you start getting your first wrinkles.
The pool bar "Las Rocas" was amazing as always. One of the main reasons we keep coming back to the Paraiso complex is because of its employees. We were happy to be greeted by Javier, Filiberto and their third partner (sorry we forgot his name). These guys do an amazing job at remembering you, taking care of you and making sure you have an enjoyable time. Since we are talking about bars, we also have to say that the crew at the wave pool "Las Olas" was also on point! Eliver, Pablo and Fanny were also doing an outstanding job! We missed our friend David from the wave pool bar but were so happy when we walked up to the beach bar and were immediately recognized and welcomed by David! The bartenders and servers mentioned are amazing and hardworking. They are one of the big reasons we keep coming back! If you are a Tom Collins drinker, make sure you ask for one. Fresh lemonade with gin....absolutely amazing. If you have never tried the Tom Collins, try it. It is really refreshing in the hot weather.....just be careful....it will sneak up on you. Other great drinks included the rum punch, margarita's, pina coladas, daiquiris, etc. Don't forget that they do not have straws here anymore. Consider bringing your own insulated cup and straw. All the cool kids are doing it now.
Food was really good as usual. We ate at the steakhouse twice. Our first visit was excellent. They have converted the steakhouse to a completely a la carte restaurant. There is no more pre-meal buffet. Honestly, this is a great move for us. We used to hate filling up on the pre-meal food before the main course. Freshly baked bread is really good with the accompanying dipping sauces. The fried empanada appetizers were hot and tasty. Rib-eye was cooked excellent. The sides were also delicious. The kids enjoyed fried mozerrela, spaghetti and french fries. (every restaurant has kid friendly options). House wine was pretty good. My wife is picky with wine and she did not complain. We did not do deserts. Forgot our first server's name but he was excellent. Our second visit to the steakhouse was not as great. The food was very good but about halfway through the meal, our server completely disappeared and we were left unattended. After about 30 minutes of nobody checking in on us, we decided to leave. We were very surprised about this. We don't like to complain unless something is very bad. We chose not to say anything and ended up heading over to the buffet for a few more snacks .
The Mexican Restaurant "El Fogon" was very good. This restaurant still has the pre-meal buffet. There are alot of little snack type foods in the buffet. Be careful not to fill up or you will leave your main course on the table. Unfortunately we can't remember what we had for dinner but we can say that we enjoyed it. The kiddos enjoyed breaded chicken and fries.
The buffet was very good. We cannot complain about any of the food. Servers were excellent. Food was always hot and the variety was very good. If you can't find something to eat then there is something wrong with you. Our only complaint is about the guests themselves. It was horrible to see people wait for a fresh tray of a food item to be put out and then see them stack the entire tray onto a plate and walk away while others were waiting for the same thing. Pretty selfish. No fault of the hotel at all. Unfortunately we also saw some guest go as far as to throw a steak back at a cook after complaining that it was not cooked properly. The guest made a complete fool of themselves and it was nice to see so many guests stick up for the cook and tell the guest to calm down and stop being disrespectful.
Even though the restaurants are really good, we still enjoy heading out to the plaza/shopping center for dinner. We start off by heading to the diner and getting chicken and fries (Are you seeing the pattern yet?) for the kiddos. We then walk over to Takitos and let the taco feast begin. We definitely like the remodel of the taco shop. You need to try all the salsas. No limit on the tacos and service is quick. Very very good.
Once you are done with tacos, head over to the coffee shop and the ice cream shop for desserts. The kids hit the candy shop for cotton candy and gummy candy. Of course after eating all that sugar, they needed to burn off some energy. They enjoy the kids playground and the carousel. They also enjoy heading over to the Galaxy disco to dance for a little while before it becomes adults only. Before you know it, they tire out and we take the walk back to the room to call it a day.
We only got to experience the circus show on this trip and we must say we were quite impressed. Shows still start late, about 9:30PM.
We ventured over to the Beach/DelMar side as we always do. We enjoy the pools on the other side. This year we actually let the kids do some painting at the shop on the DelMar side. Prices are reasonable when you take into consideration all that is being done. We learned that you paint your own crafts but then Javier takes the items home and adds some embellishments. He then adds the clear coat and bakes them in an oven before bringing them back to the resort to turn them back over to the guests. You can haggle a little with the prices but honestly, I think the prices are worth every penny once you find out how much work the staff puts into each item.
We did have lunch at the Beach buffet. The variety did not seem to be as great as it is at the Lindo Buffet but it was ok. This location is also not air conditioned but that did not seem to be too big of an issue. There was a really nice breeze coming through.
Back to the pools. The Beach/DelMar pool and the Lindo/Maya pool were great. Pools were fairly clean and I did not notice any craziness. There was an unfortunate "Code Brown" situation on one day which resulted in the Lindo/Maya pool being closed for the late afternoon (about 5PM) but we watched as they did what needed to be done through the afternoon and evening to get the pool back open the following day. The wave pool is loads of fun as always! This was the most full we had ever seen the resort. We do not like to get up at 6am to put our towels on chairs. We usually get up when we get up and go find what we can. We don't need 4 chairs right in front of the pool. We just need a place to set our stuff. We are not heading out to sit in a chair all day, you can find us in the pool! With that said, we had never had an issue getting a chair around 10 AM on prior visits. This time unfortunately, we had a hard time finding anything. Again, one chair to set our stuff down was sufficient and we would usually just ask someone if we could take one of the chairs they were obviously not using. Never had an issue with someone giving one up. By the way, it was nice to see that the Lindo/Maya upgraded their towels. The old blue ones are gone and have been updated to teal with designs of turtles, sharks, hibiscus flowers and some other design that I can't recall. They still work on the towel card system so don't lose them (towels or cards) or you will have to pay.
The kids pool (aka pirate ship) is still going strong. The large bucket on top does not fill up as much as it used to in order to cause the big splash but it is what it is. There were several spouts on the ship that are not working as well as the animals in the pool that no longer splash. Our kids did not seem to mind as there are still lots of spouts and splashes to keep them cool.
We did go into Playa del Carmen a few times. A taxi will run you $25.00 US. We have learned in the past and on this trip that it is cheaper to pay in pesos. There is a shuttle that you can pay for through the hotel but we prefer to go on our own schedule.
We ventured to the Island of Cozumel this time around and visited the Iberostar Cozumel. Arrival at the property was very nice. We were greeted and given our bracelets to enjoy the entire property. The resort is pretty small. There were no chairs available at the pool but once again, we asked someone if we could have one of the many chairs they were not using and we were able to get one. The buffet restaurant is identical to the Beach/Del Mar buffet. It is small and not air conditioned. We decided to visit in hopes that we could go into the beach but unfortunately it was way too rocky for us to venture in. We wanted to try the beach in Cozumel because unfortunately the beach at the Paraiso complex was murky. This was the first time we did not experience the clear blue water that the area is known for. There were a few days of sargasso free water but the water was still brown. There were other days where you could see the waves of sargasso coming an and within 30 minutes it would just take over the beach.
Wife had a massage at the pool location. She said it was great. She described it as being painful but that was what she had asked for in a "deep tissue massage." She said the end result was very relaxing and wanted me to remind everyone that you need to tell your masseuse how much pressure to utilize. She was pleased. The poolside massage included a visit to the water circuit at the main spa. She did not take advantage of this.
This was our first visit to the new kids club known as Starcamp. We took the kids one night and we were allowed to enter the indoor playroom with them. We were very amazed at the variety of activities for them to do. They did not want to leave. The facility was clean and I did not see anything that would have caused me to be concerned as a parent. We did go back on a second occasion and learned that it was "No Parents Allowed" night. We let the kiddos go in and the wife and I decided to wait at the entrance and check emails. Needless to say, the kids didn't bother checking on us until it was time for them to leave due to closing. We saw lots of kids crying as they said their goodbyes to the staff which is a very good sign of how much fun they were having. Staff was very friendly. We did not leave our children at the Starcamp during the day. We like to spend time together as a family and not ditch the kiddos.
We had our annual photo session with the crew at Adventure Photo. We were saddened to hear that our favorite photographer Viktor will soon be leaving after many years. They still have many talented photographers to do the shoots. Prices have gone up a little but our opinion is that it is still worth what you pay. Even a place like JCPenny will end up charging you more for a photo shoot and prints by the time it is all said and done. Our photo book and large canvas print will be shipped to our home back in the US. We received our digital copies on a USB drive. We were also happy to find out that our photos from last year were still on file. This was important because the USB we received last year had become corrupted. Our previous photos were uploaded onto a new USB at no charge and given to us as well.
The grounds are still kept very beautiful. It is very clean. There are many colors and smells that are indicative of being in the riviera maya. You will see lots of wildlife to include coatis, raccoons, peacocks, cats, birds, etc. The resident cats love a good belly rub. Don't belly rub any of the other creatures though.
Overall, the Paraiso Maya has been our favorite of all the hotels on the property. The grounds shared by the Maya and the Lindo are showing their age but we do not let that discourage us from coming back. The real reason we keep coming back is because of the staff. The Javier's, Filiberto's, Eliver's, Fanny's, Pablo's and David's of the resort are what bring us back. It is like coming back to see our second family. From check-in to check-out, the staff is very professional and very welcoming and accommodating. A broken fountain or waiter that disappears on us is not enough for us to give the Paraiso Maya anything less than 5 stars. We look forward to coming back again.
We welcome any questions you may have about the Paraiso Maya and the Iberostar Paraiso Complex.