4.5
Very Good 6096 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Golf Course
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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Overview

Location

Located in Playa del Carmen, Iberostar Paraiso Maya All Inclusive is by the ocean and close to El Manglar Golf Course and Maroma Beach. This 4-star resort is within the region of Tres Rios Ecopark and El Camaleon Golf Club.

Rooms

Make yourself at home in one of the 432 air-conditioned rooms featuring minibars (stocked with some free items) and DVD players. Rooms have private balconies. Cable programming and video-game consoles are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature jetted bathtubs and rainfall showerheads.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can enjoy other recreational amenities including a nightclub and a complimentary water park. Additional amenities at this resort include complimentary wireless Internet access, babysitting/childcare (surcharge), and shopping on site.

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the resort’s 10 restaurants and 2 coffee shops/cafés, or stay in and take advantage of 24-hour room service. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 7 bars/lounges.

Business & Travel Amenities

Featured amenities include a business center, multilingual staff, and luggage storage. Event facilities at this resort consist of conference space and a meeting room. Free valet parking is available onsite.

How to Get There

Iberostar Paraiso Maya All Inclusive
Chetumal Puerto Juárez, Km. 309
Playa del Carmen, 77710 Mexico

Reviews

4.5 Very Good 6096 Reviews
April 2019
Reviewed 2 days ago

This was my 3 Iberostar resort, first time at the Maya. This resort is beautiful and very, very large. Be prepared for long walks to everything. They have golf carts but you do not want to have to order one to go to every meal,etc. All the rooms are junior suites and very nice with comfortable beds. It is very difficult to get lounges near the main pool after 8 am. We always found some near the lazy river. Really enjoyed the lazy river. The specialty restaurants do not serve the appetizers or deserts to your table you have to go to the buffet for these and in one instance had to use the main buffet.The first time we went to the Japanese restaurant it was amazing, the food and presentation. The second time left a great deal to be desired in all regards. The grounds are stunning with lots of wildlife and tropical plants. Some evening shows are better than others. You share the pools, theatre, and most restuarants with Lindo guests. The beach could be beautiful, there was a lot of sea grass and it was only ground up with the sand until day 13 when they finally started to rake and pick it up. I have been to other resorts where they would rake and pick up daily. I found this not to be up to Iberostar expected standards. The workers work very hard, however housekeeping while cleaning our room each day was always short of one supply or another.It took 3 days and multiple people being asked for us to get robes and slippers. One sink drain stopper broken and never fixed just pulled out of sink and left.
No directory in room and took days to be told it was on the TV only to find info not complete there. Face clothes were rarely replaced in room. Had to ask or chase the carts only to be told in 5 min. Apparently staff did not understand english as they were never sent. Finally got some and had to hide a few of them to get us to our last day.Few other little things I will not mention. We did not let this ruin our vacation. However it was not up to the standards I have experienced before and have come to expect from the Iberostar brand.

Enjoyable spring break in Mexico
Reviewed 3 days ago

We just got back from a 6 day / 5 night stay at the Iberostar Maya in Riviera Maya. We really enjoyed the stay as did our 10 and 6 year olds. We were in building 63. We were given a ground level floor but really like having the drapes open while in the room and there were loungers at the "private" pool behind our building that looked directly into our room. Luckily we were able to move to the 3rd floor. Property was really well maintained except for the fountains which strangely weren't on much of the time. Staff was friendly and helpful. We heard rumors about a "labor strike" at a few of the restaurants while we were there and noticed managers and other senior staff clearing the tables instead of the usual wait staff, so maybe it was true. I hope their demands were met - the staff works very hard! Sargassum seaweed on the beach was not great and the water was choppy much of the week. But the beach shack was my husband's favorite place for a quick lunch by the sea. Hotel room was large and plenty big enough for the 4 of us. We had two double beds and one child slept on the sofa. Cots were also available. Close to the airport. Felt safe walking around all times of day and night. Kids club was clean and fun.

Nice Resort - Honest review of Star Prestige and Amenities
Reviewed 3 days ago

My family and I along with another family arrived at the Iberostar Paraiso Maya last Wednesday, April 17, 2019 for our annual April School Vacation trip. We are currently staying in building 62 my family and I are in on the third floor and we have 2 more days here before we head home to Boston.

We have stayed at many all-inclusive resorts around the world and I’m certainly not one of those people looking for negative things to complain about on my vacation, I always make the best of it no matter what. With two days remaining here are my opinions and suggestions for families looking to stay here:

Tip: There are no straws at this resort. All frozen drinks come in a plastic cup. I’m perfectly fine with no straws to help the environment but they should at least serve drinks with paper straws. We asked yesterday if they did have paper straws and they said yes they would bring us 2 but they never did. I suggest bringing your own cold mug with straw for pool and beach drinks. Also, they do a 20 minute scuba class at the main pool, they teach you the basics and you actually scuba dive around the pool, that was really fun and everyone enjoyed that a lot. Definitely check that out.

1. Star Prestige (SP) - we always upgrade to the VIP package offered at every resort, we paid approximately $1,000 extra for SP here at Iberostar. Absolutely not worth it, not even close. The only perks we have received have been a private lounge with a bar and some cookies and cheese for check-in, an additional wine list to choose from at dinner and a roped off section at the beach, that’s it. We are in the same type of room as a regular booking no additional amenities and certainly not a SP concierge to assist you with getting seats at the pool or anything extra for that matter.

2. Pool - I’m writing this review sitting at the pool. If you’re looking for cabanas or private areas there are none here, I’m unsure if there are at the adults only hotel on this property. First huge problem is towels. When you arrive you are given a towel card. Basically you are allowed one towel per person and you have to give your ticket to the towel shack to get a towel and when you leave the pool or want to go to the beach you have to go return your towel to get your ticket and then when you get to the beach you have to go get another towel and repeat the same process over. Who wants to go on vacation and have to worry about towels, I certainly don’t and it’s ridiculous that as a guest on vacation I am responsible for my pool towel. There are absolutely no exceptions at the towel hut either, if you forget your towel card you’re not getting a towel. Next bars, there is one bar in the pool and one over the bridge. I’ve drank a lot less this trip because the drinks are not very good, even if you ask for higher end rum or vodka they’re just okay. Fine for spring breakers but not for adults who want to enjoy a nice frosty drink at the pool or beach. In 5 days at the pool and beach I’d say maybe 5 times a wait-staff has come to ask us if we needed a drink. Simply there are hundreds of people at the pool and 1 or 2 wait-staff walking around. I just go get my own drinks every 30 mins or so. None of the water sprayers are working, the “wave pool” is not an actual wave pool it’s actually a toddler pool with a water-fall that makes little ripples in the water. The lazy river is just a circle pool that takes about 5 minutes to go all the way around nothing special at all, the kids went once and they were done with it.
3. Star Camp - this resort has an ap with all of the daily activities for kids listed (capture the flag, treasure hunts, etc) this was one of the reasons we chose this resort so the kids could have fun. So far they have cancelled almost every activity. ( it has not rained either) Yesterday I left the pool and took all the kids to the star camp for a hieroglyphs expedition and 15 minutes later they called for us to come get them as the staff went on break and cancelled the activity. This morning at the pool, same thing, our kids keep looking forward to these activities but they never happen.

4. Room - standard room, nothing special, clean and tidy small college dorm refrigerator. A Nespresso machine with one pod. If you want coffee when you wake up you have to walk to either the breakfast buffet or the hotel lobby. Beware that when you leave the room there is a motion sensor that shuts all the power off including A/C, it happens when I’m in the shower and no one is walking around the room, so it’s hot when you get back from beach or pool. Also, A/C is only on bed side of room so bathroom and closets side is always hot and A/C does not run continuously, it cycles on and off. The balcony is nice seats 4 and has a bathing suit drying rack, view is of all trees. Building 61 and 62 are closest to the main pool.

5. Food - the best food I’ve had at any all-inclusive resort. All positive at every restaurant that we’ve eaten at as well as buffets for lunch, breakfast and dinner the wait staff is very courteous and tentative. Best dinner we’ve had so far would be the Japanese hibachi if you like Hibachi this is a must. Only drawback to dinner is the reservation times. You either have to eat very early or very late most of our reservations have been at 8:30 PM even when we have requested 7:30 and we’ were told it was unavailable only to find an empty restaurant when we arrived every single night. We made all of our dinner reservations while we were checking in to the resort there were not many options for reservation times but I suggest doing this as we had a very difficult time changing on reservation.

Overall - I have found that most people at this resort act put-off when you kindly ask for something minimal. While I’ve been here I’ve had to bark at a few people because they were simply rude and not very kind or accommodating when we needed a ride in a cart. If you’re looking for a high-end VIP level resort where you can just relax and have your needs tended to like dinner reservations, pool seating, beach seating, extra water, towels, cocktails brought to you, cabanas etc as you would expect from a VIP package this is not the resort for you.

We have had to hunt down extra waters, ask multiple times for a golf cart to take us to dinner on the other side of the resort, being served an expensive glass of scotch at dinner in a plastic cup and having to go ask for a real glass, having to get up at 7AM everyday (my wife) to go put your stuff at the pool so you can have a chair, asking multiple times for things that they honestly just forget about and never bring back etc.

Simple things that should be plentiful at a resort in Mexico where the temperature is over 85 degrees and have been at every resort I’ve ever stayed at where people are constantly in the pool or ocean to cool off or drinking alcohol like ice, bottled water, paper straws and towels are hoarded and when you ask for these things you’re made to feel like you’re asking for something extra that you’re not supposed to have.

All in all, It’s a nice, clean and secure resort. If you travel to resorts like this you’ll understand what I mean when I say “all the same issues you deal with at any basic resort where families have to fend for themselves”

If we didn’t pay a fair amount extra for the star prestige package or had upgraded to other resorts VIP packages and had loved those places and came here with the expectations of how those resorts treated us and the added amenities we received for upgrading I feel that we would expect exactly what we’ve received thus far.

I have added a few photos of our chairs at the pool today, the chairs in the pool and at the edge to show you what to expect for seating at the pool. As I said there are no cabanas or day beds.

I hope this review is helpful

A group of 24 of us fantastic time
Reviewed 4 days ago

A group of 24 of us visited March 19th-26 stayed at the iberostar parasio maya we had a fantastic time.rooms were spacious an very clean.The Maya an the lindo have a fantastic manger her name was ANGELICA she had everything waiting for us when we arrived it was a very smooth check in.All are dinner reservations were made.The food in the specialty restaurants was fantastic the Japanese was our favorite.The swim up bar had great bartenders FILIBERTO was the best.You will love the snake bar it has a giant snake hanging an Rudy was our bartender a great guy.Then at the fish tank bar be sure to visit Jose any tourist info you need he is very knowledgeable an a great bartender.This property is absolutely beautiful you won’t be disappointed.

Fantastic Family Vacation
Reviewed 1 week ago

We stayed at this resort from April 6-15th, 2019 and we were a party of 6 including three children. The resort was fantastic. Food was amazing with a great selection. Rooms were spacious and service was excellent. Beach is beautiful and long. Sand was soft and no rocks in the water. Great place for children with lots of activities. Star Camp for kids was excellent. Our kids loved it. Wave pool was a place the children did not want to leave.
You must go early to reserve seats on the beach but you cannot leave them empty for a long time as they will be taken away.
Great service on the beach was from Argelia who always had a great smile and provided great service with our drinks. She worked very hard to ensure we were served at all times. Ruben and Julio at the COCO Bar on the beach were great bartenders. Very quick service.
Enjoyed our stay at this beautiful resort and will come back!!