5.0
Excellent 7116 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Free WiFi
  •  Golf Course
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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Overview

Location

When you stay at Iberostar Grand Hotel Paraiso All Inclusive in Playa del Carmen, you’ll be on the beach and convenient to El Manglar Golf Course and Maroma Beach. This 5-star resort is within the region of Tres Rios Ecopark and El Camaleon Golf Club.

Rooms

Make yourself at home in one of the 310 air-conditioned rooms featuring refrigerators and iPod docking stations. Rooms have private balconies. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature jetted bathtubs and complimentary toiletries.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 2 outdoor swimming pools. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort’s 6 restaurants, or stay in and take advantage of 24-hour room service. While enjoying a refreshing dip in the resort pool, you can order your favorite drink at the poolside bar.

Business & Travel Amenities

Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Event facilities at this resort consist of a conference center and meeting rooms. Free valet parking is available onsite.

How to Get There

Iberostar Grand Hotel Paraiso All Inclusive
Ctra. Chetumal - Puerto Juárez, Km. 309
Playa del Carmen, 77710 Mexico

Reviews

5.0 Excellent 7116 Reviews
Exceeded expectations!
Reviewed 16 hours ago

This was our first trip to the Yucatan Peninsula, our first all-inclusive and our first visit to an Iberostar property. The property is exceptionally beautiful, it is like what I would think a palace to look like. We stayed at one of the oceanfront rooms and that was roomy and beautiful, also very quiet. The staff was everywhere to make you feel welcome as well as to be there should you need anything at all. We had a concierge named Daniel who was so accommodating and helpful. I'm usually not one to ask for anything and my husband doesn't ever like anyone to go out of their way. All we had to do was to mention that something would be nice and it was done, from a bottle of tequila, to prosecco on ice..twice! If we were running late for a shuttle Daniel would grab a golf cart and get us there in time while radioing ahead to expect us. The other staff was just as helpful. There were shows in the theater every night that also were very entertaining. The performers were very talented and we had a great time. Most of the meals were delicious with just about anything you could think of to eat. The only disappointment I had was all the seaweed in the ocean and conditions making ocean swimming a bit of a drawback, the red swimming flag was up most of the time, however that was not the fault of Iberostar! Someone at the property said that June and July the ocean is much more calm and swimmable. Also, precaution, if you get a card under your door for going to get a welcome package, be advised that you will be asked to meet with someone about becoming a member. My husband was far too polite and could not say no to the nice lady we were talking with and we ended up going to a 1 1/2 hour talk that turned into a 3 hour talk. We also had never heard one of these presentations and were a bit curious but not interested. We did say we were not interested from the beginning but they said to please just listen and our minds would be changed. Most of the people we spoke with were very nice and accepting of our "no thank you" answer, except for the last person named Ivan. Do yourself a favor if you are not wanting to buy a membership, just say no to the first person you meet with and walk away and don't feel bad about it! Even with that experience, we had a terrific vacation and would not hesitate to go back, bringing friends or family.

Just us 3
Reviewed 18 hours ago

My daughter informed us about Iberostar resorts and we then started staying at Iberostar resorts ourselves (husband and I) for our vacations. This April, my mom, daughter and I decided to take a trip to Riviera Maya, Iberostar Grand Paraiso. I’ve stayed here with my husband last year and we had a fab time. The food is superb offering variety for all and the staff is top notch. The rooms are very comfortable and the views of the property itself are breath taking! This resort is for adult families, friends and couples. The only con I would say is that they don’t offer as many pool entertainment activities as the other Iberostars specifically in Punta Cana, where as this is more for relaxation. The staff made us feel like family here and some even recognized me from last year which made us feel special. They are treated us like star and went over and beyond to accommodate my 91yr old mother!
We have to give recognition to the following staff members who showed us outstanding service every moment..every day:
Asael-Bell boy who should be promoted to Manager since he is so dedicated to customer service, Mario Velasquez-head waiter who catered to our every needs, Maya-pool bar waitress, Asael-our waiter who is awesome and kind, Aaron and Salin from the star team, Humberto-towel concierge, Mirna-towel concierge, Lucero-main lobby bar waitress, Alejandro-mixologist bartender, Augustin-waiter, Sergio- waiter, Jonaton- pool bar waiter,Humberto& Alberto- pool bartenders, Sergio-front concierge, Angelica-Iberostar Maya concierge, Fernando-towel concierge, Orlando- star-team, Carlos- star entertainment who is phenomenal, and Consuelo-pool waitress.
Our vacation is memorable because of all the above Iberostar team!!! Thank you kindly.... you will all be sincerely missed.

Excellent experience
Reviewed 1 day ago

I thought four days at the hotel was going to be enough...... moreover.. I though I was gonna be bored without any plans schedule of leaving the hotel. I WAS FAR FROM THE TRUTH... what a great experience we had... they have activities all day long, great shows... and attentive staff... the food was also really good. Next time I will stay more than a week... that's for sure.

I want to give special thanks to the animators staff: Aaron, Oscar, Cesar and Julio which were really amazing and fun people.

Good experience except...
Reviewed 1 day ago

This was our first stay at the Grand, we had always stayed at the Maya which is a step down. It was very classy and exquisite but I was disappointed about a couple things. The lobby area which includes the bar and some of the restaurants was not air conditioned or it was set at a high temperature. It felt like it was 80 plus degrees which is uncomfortable for me. I’d like to be able to enjoy a/c besides the time I’m in my room.
The other issue I had was on numerous occasions I waited a long time to get a drink at the pool bar. I feel like i spent too much of my vacation waiting for someone to wait on me at the pool. It was very frustrating.
Aside from those two issues the resort was wonderful. It’s a beautiful resort with wonderful staff and the food was awesome. We had a great week and plan on going back next year.

A week isn't long enough!
Reviewed 1 day ago

Just returned and have to say this was one great trip. All and I mean all of the staff go out of their way to make sure that your every need was attended to. The food is out of this world. We found the Italian restaurant was our favorite. The buffets were the best we have been to at a resort with both top notch quality and quantity. Everything was very clean everywhere. Our butler Victor was continually asking us what he could do for us and if we needed anything. We spent most of our time at the tranquillity pool for rest and relaxation.We were in building 72 and slept like babies every night in a very comfortable king bed. We will return again to this wonderful paradise.