5.0
Excellent 6904 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Free WiFi
  •  Golf Course
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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Overview

Location

When you stay at Iberostar Grand Hotel Paraiso All Inclusive in Playa del Carmen, you’ll be on the beach and convenient to El Manglar Golf Course and Maroma Beach. This 5-star resort is within the region of Tres Rios Ecopark and El Camaleon Golf Club.

Rooms

Make yourself at home in one of the 310 air-conditioned rooms featuring refrigerators and iPod docking stations. Rooms have private balconies. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature jetted bathtubs and complimentary toiletries.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 2 outdoor swimming pools. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort’s 6 restaurants, or stay in and take advantage of 24-hour room service. While enjoying a refreshing dip in the resort pool, you can order your favorite drink at the poolside bar.

Business & Travel Amenities

Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Event facilities at this resort consist of a conference center and meeting rooms. Free valet parking is available onsite.

How to Get There

Iberostar Grand Hotel Paraiso All Inclusive
Ctra. Chetumal - Puerto Juárez, Km. 309
Playa del Carmen, 77710 Mexico

Reviews

5.0 Excellent 6904 Reviews
Nothing but the best
Reviewed 20 hours ago

Our group of friends decided to visit Mexico for the first time. Our travel agent Milley, recommended us IBGP since apparently everybody loves it. Milley, you were right, Iberostar Grand Paradiso rules!! Everything is simply outstanding! We felt like royalty since we arrived. Our bellboy Richard was extremely friendly and professional. Guadaloupe, our maid was so eficient during our stay, she cleaned everything perfectly. We were on building 72 and 73. The building is just lovely, decoration is really chic and the lobby garden with its beautiful painted roof is over the top. Butlers in main building were fantastic, special thanks to Alberto, and Marianne, who kept all of us rooms in order. I know, I know, my friends and I were a challenge but you managed it amazing. Our concierge Adriana made it right trying to get all our dinner bookings set. thank you my dear! you were a sweetheart. Star Friends were okay, (we expected more but its fine) for a resort this category. Cocktails and shots so tasty. Jummy! Thank you Alejandrro, Luigy and Nelvy. You guys are f*** awesome! Please don't forget to tip everybody as they surely deserve it. They work so hard!! Highly recommend this place. see ya next time!

Best AI so far beating out Secrets, Couples, Live Aqua Cancún
Reviewed 1 day ago

Individual things may be better at other AIs that we’ve stayed at (for example the beach at Couples Swept Away in Negril), but overall this place is my favorite so far. Already scheduled to come back in 8 months. All around excellent, food, hotel, location, facilities etc, if you can’t have a good time here, I can’t imagine where you would - found the staff, and other guests, great to be around.

Best Honeymoon Ever!
Reviewed 2 days ago

The Iberostar Grand hands down made our honeymoon experience an unforgettable one. From the beauty of it's Caribbean beachfront property, all-inclusive luxury, and let's not forget our awesome butler Victor and their friendly staff for making us feel pampered to the max. This trip was definitely one for the books. We will be back for sure.

Not as Grand as previous visits
Reviewed 2 days ago

This was our 3rd stay the Grand in as many years. Lovely room overlooking the quiet pool. This time we found the service and standard of food was not as good as before. We encountered quite a few problems but as soon as we had a meeting with Alfredo and subsequent meetings with Laura, all our grievances were listened to and resolved, in fact Laura went way beyond the call of duty and we cannot thank her enough for the professional way she handle our complaints. We were treated so well and the food and service were restored to their usual high standard. If you do have any problems, don't wait until you leave and then air your complaints on Trip Advisor, the management will always do their best to help.
Daniel, Lucero, Dario, Yulisa and Ana in the Lobby Bar are amazing. Octavio works so hard and is so happy and helpful if you have and food allergies or preferences. Aaron (Hi sweetie ! ) is a fabulous Starfriend. The staff are all great and friendly but there were a number of trainees in the buffet which led to lots of problems.
Don't miss the Zumba on the beach at 3.30 every day with Adriana, she is so good and full of energy.
Thanks for a great holiday, we will be back for a 4th time, the 12 hour flight is definitely worth it !

Paradise - A Dream Come True
Reviewed 3 days ago

This was our first time at an Iberostar Resort and we are now part of their family. A special Thank you to Charlie, Mar, Victor and entire staff for making our vacation so very special. The service was excellent, housekeeping was impeccable, grounds breathtaking and every employee went above and beyond. From the massages, dinners, dancing, drinks - you must ask for Cobix's Specialty Drink at the pool bar, So Refreshing!!. Our room overlooked the ocean and was so romantic! I thank you for the beautiful flowers, wine, champagne, and drawn jacuzzi tub surrounded with rose petals. I can not wait till next years vacation.