5.0
Excellent 2199 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Free WiFi
  •  Golf Course
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

When you stay at Iberostar Grand Hotel Paraiso All Inclusive in Playa del Carmen, you’ll be on the beach and convenient to El Manglar Golf Course and Maroma Beach. This 5-star resort is within the region of Tres Rios Ecopark and El Camaleon Golf Club.

Rooms

Make yourself at home in one of the 310 air-conditioned rooms featuring refrigerators and iPod docking stations. Rooms have private balconies. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature jetted bathtubs and complimentary toiletries.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 2 outdoor swimming pools. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort’s 6 restaurants, or stay in and take advantage of 24-hour room service. While enjoying a refreshing dip in the resort pool, you can order your favorite drink at the poolside bar.

Business & Travel Amenities

Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Event facilities at this resort consist of a conference center and meeting rooms. Free valet parking is available onsite.

How to Get There

Iberostar Grand Hotel Paraiso All Inclusive
Ctra. Chetumal - Puerto Juárez, Km. 309
Playa del Carmen, 77710 Mexico

Reviews

Beautiful Resort. Amazing Service!
HappyTravellerfromTO

This resort is beautiful. We stayed at the Oceanview Front Suite area. The grounds are well kept. Our room was always clean and proper. I'm a foodie and I must say the food is amazing! Food taste great and presentation is impressive. I'm even surprised that their wine selection is pretty decent. What made our vacation here special are the workers behind the scenes. We came down in October 2019 for my birthday celebration. We were introduced to our butler Mariana Andrade. She is exceptional and pays attention to details and requests. She went above and beyond making our stay a memorable one. A few times she just surprised us with beautiful arrangements of flowers in our room and a cold bottle of champagne. When we ran into a problem (not related to the resort) she went out of her way to figure things out for us and making sure that we are taking care of. Mariana's level of professionalism was super impressive. Thank you Mariana for caring and making our stay a memorable one.

I also would like to thank Reuben the butler who was also super informative. He was very helpful and accommodating to our needs at all times. He was very professional, well-spoken with an awesome personality! Thanks Reuben!

Itzel was also a very helpful representative. Thank you so much for helping us with our needs!

Asael thank you for making sure my husband and I get to places in the resort and back safely. Thank you for your friendly nature.

From the Front Desk thank you Jonathan Gutierrez for comforting us and giving us advice when we ran into trouble. Your professionalism and caring nature is greatly appreciated.

Tony the DJ at the Mixology Bar did such an awesome and entertaining job with the Karaoke Nights! We didn't expect we would have such a blast but wow the crowd loved it every single time we went. We hope that the management would add a few more hours for the Karaoke Night as the older crowd since to appreciate it. I have to say I'm impressed that the hotel installed a JBL sound system for the karaoke system, top notch!

Wherever we went, all of the bell boys, bartenders, servers, waiters and chefs (which I wish got to thank personally) were all amazing and professional. They were all helpful, caring and respectful at all times.

We also spoke to Laura from Public Relations. She came forward to us at the lobby to make sure that she acknowledges our concerns outside the resort. Thank you for your professionalism and caring manner. It is greatly appreciated. Hopefully it will be addressed in the future somehow. There was also another female manager at the front desk who was very supportive and acknowledged our concern. Again, we thank her for caring and for her professionalism. I apologize for not remembering her name.

The only negative thing I have to say is I wish the sales representative Cecilia who approached us to look into the Prestige Membership was less aggressive. She handed us over the schedule for our dinner reservations according to what she said "she can only get". Not even asking what we prefer. Guess what, we canceled all of her dinner reservation arrangements and our intelligent butler Mariana Andrade made it all happen for us "according to our preferences"! Now that is someone who knows how to operate an excellent 5 star customer service! So thanks again Mariana.

Cecilia needs to learn to cue in that we are there to enjoy our vacation and for her to have the common sense to understand not to try and take too much of her guests' time. When someone is calling us at 8:30 in the morning to get us to come and listen to a membership after we had a tiring night is unacceptable. We saw her at the front lobby again at one point and we mentioned we had a devastating experience outside the resort, she still continued to try and talk us to looking into the Prestige Membership when we clearly already said a few times on the phone and in person that we are not interested. We understand she's trying to do a job but when you lack common sense to stop bothering your guests after a devastating experience is just pure lack of compassion and professionalism. This approach cheapens the 5 star luxury hotel. Re-train... It's a shame because everyone else are honestly professional. You can't have these sales reps spoiling the resort's image. Class is important.

I wish I remembered everybody's name because they all deserve to be recognized for all their hard work. What makes this resort great is the professionalism of the hard working people in every department. When you have people who care about their job then everything falls into the right place from food, entertainment, experience, accommodation and service.

Other than that WE LOVE IBEROSTAR GRAND PARAISO!

Always Grand
LGMartig

Just taking a moment while on vacation to recommend the Grand if you are looking for relaxation and excellent service look no further. This is our sixth visit we were welcomed home by old friends, Richardo, Henri, Daniel , Myrna and Adrianna . Excellent service from all 5 of these top notch staff members . The resort is at capacity which is great to see.

Another great trip to Paradise
Linda S

This was our second trip to the Grand Paraiso but definitely will not be our last. The beach was gorgeous, the rooms stunning and the staff even better. It’s amazing how we never feel a grain of sand on our feet in our room or anywhere indoors. Berta and all the cleaning team are great. Butlers, Manuel and Daniel were always helpful. Tania at the concierge desk in our building had an answer to every question.

Don’t forget to say hi to Ricardo at the bell desk. Ricardo is top notch and always had a driver and cart for us for wherever we wanted to go around the resorts. He always made us feel so special.

The drinks were amazing. Alejandro, Daniel, Luigi and Dario in the lobby bar and Rhapsody Mixology bar are the absolute best. I drank the best drink ever which included real passion fruit, habanero syrup, tequila and orange juice with a tajin rim. Omg is all I can say. Humberto, Rodrigo and Luis at the pool bar never disappointed.

Most of all a huge shout out to our Star Friends. These people make it their mission to make you feel at home and always cared for. It was great to see Sailin again this trip. She’s such a Rock Star! Tsunami’s smile lights up a room. She could always be seen around the pools and beach and a joy to chat with. Nicole worked hard daily engaging us in guessing games and keeping our hopes up in winning a prize. Oscar - what can I say, the best pool bingo caller, show MC and all around entertainer. We were also absolutely thrilled to witness the release of 150 baby sea turtles to the ocean during our 7 night stay. What an incredible experience. Whether it was walking the beach, relaxing in a palapa by the beach, relaxing in the gorgeous huge (now party again, thank goodness) pool, eating fabulous food and drinking top shelf adult beverages, this resort knows how to take care their guests. It was hard to leave. Adios Mexico, until next time.