5.0
Excellent 6923 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Free WiFi
  •  Golf Course
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

When you stay at Iberostar Grand Hotel Paraiso All Inclusive in Playa del Carmen, you’ll be on the beach and convenient to El Manglar Golf Course and Maroma Beach. This 5-star resort is within the region of Tres Rios Ecopark and El Camaleon Golf Club.

Rooms

Make yourself at home in one of the 310 air-conditioned rooms featuring refrigerators and iPod docking stations. Rooms have private balconies. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature jetted bathtubs and complimentary toiletries.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 2 outdoor swimming pools. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort’s 6 restaurants, or stay in and take advantage of 24-hour room service. While enjoying a refreshing dip in the resort pool, you can order your favorite drink at the poolside bar.

Business & Travel Amenities

Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Event facilities at this resort consist of a conference center and meeting rooms. Free valet parking is available onsite.

How to Get There

Iberostar Grand Hotel Paraiso All Inclusive
Ctra. Chetumal - Puerto Juárez, Km. 309
Playa del Carmen, 77710 Mexico

Reviews

5.0 Excellent 6923 Reviews
Excellent hotel and people
Reviewed 8 hours ago

My coworkes and I had such a great time during our staying in the Grand Paraiso. We had a lot of fun enjoying the pool and the beach, as well as playing and participating in the activities that the entertainers provide. Julio was such fun and great guy who motivated us to join all the activitates and made us had a great time altogether. I hardly recommend this hotel as it is beautiful and all the people working at the hotel are very friendly and professional. Thanks for such a great time!

Amazing
Reviewed 8 hours ago

We stayed at the hotel for a week and it is excellent how they treat people. All the people smiling all the time, especially the animation guys. Very cheerful and enthusiastic. Especially the animation of Julio Iglesias. Very attentive and polite, the best holidays.

Beautiful resort, amazing staff.
Reviewed 9 hours ago

Lovely, relaxing resort with the friendliest, most accommodating staff. Couldn’t believe how stunning the entire place was. Nicest resort I have ever visited. Everyone from the consierge to the serving and kitchen staff to the entertainment team were kind, friendly and genuinely accommodating. Julio Iglesias and the entire entertainment team were a lot of fun and had great activities for everyone like volleyball and other games by the pool and at the beach. I would highly recommend this resort. Such a lovely trip.

The Best Yet!!!!
Reviewed 10 hours ago

Let me start off this review by saying I want to go back – RIGHT NOW!!! I seem to say this with most of my reviews of the Grand, but I truly think this has been the BEST YET!!!!
I will say overall for the Grand (not sure if this is the same at all the Iberostar hotels), but your ability to find people with the customer service skills they have is absolutely OUTSTANDING!!!!! I only wish people in other countries had even HALF the customer service skills that the Iberostar employees have! Even after trip #9, it still blows me away.
Our trip started before we even got there. There is a wonderful young lady, Karina; who has taking over organizing as the Quality Manager for the Grand. She’s the one behind the scenes that books are your reservations for dinners, etc. Just WOW!!!! She’s amazing. Not only was she able to get us all the restaurants/times that we wanted, I got to meet her face to face on Day One. And she wasn’t even supposed to be there. She was going on vacation that day to Mexico City to visit family. But she hung around the hotel to meet my hubby and I, then I suspect she rushed to the airport to catch her flight. Way to go Iberostar – I think you have a rising star in this lady.
There is no better feeling then stepping out of the transfer and seeing a smiling face – from either Ricardo, Hector, Jorge, Arturo or Eli (my apologies if I have missed any names . . .). This time we had Eli greet us – with that big smile of his. I so so love all these guys. Got the double take, smile and hug from both Ricardo and Hector when they saw us, as we had only been there 7 weeks beforehand. Kinda makes you feel special.
We were greeted at the check in by the lovely Paola. She’s such a wonderful, kind young lady. Again, that customer service just shines through. I will say, however, I do miss my Grecia – but we walked down to the Del Mar to see her, but I miss that big grin of hers every day that we would walk by the front area. I got to spend some time to get to know Laura G this time. What a wonderful wonderful lady. Not sure if I was stalking her or she was stalking me, but we seemed to be in the same place at the same time a lot – pool, gym, hallways, you name it. She’s a fabulous addition to the IGP team!
When we were there in December, there were a few wrinkles, that I had not seen before. Some of the food didn’t seem as tasty or fresh. BUT I don’t know if that was just an off week, or there were other people that noticed, cuz I tell ya, this time the food was fabulous. Only thing I missed were the chocolate covered strawberries in our room  We went to two of the a al carte restaurants – Toni’s and La Brisa (3 x’s). Both are amazing. I think this time at Toni’s was the best I’d ever had. My husband said the same thing. The food was what we always order, but it was just so damn good this time.
Although we don’t use the services of the Butlers and Concierges very much – we’re pretty low maintenance people, I do love to talk with them to get to know them a bit better. Unfortunately Victor was not in our area this time, BUT I did get to see him a few times and catch up. Henri was there for the last couple of days – with that big smile of his – always asking what he can do for assistance. Marco was great as well. I have to tell you though, once of the Butlers impressed the hell out of me. Mauro Flaxo. We only had met Mauro in December when we were there – he was our butler for maybe a day. Well, this time around, he was in the main building – my hubby and I are walking to the bar one night and hear a huge “Hola Mr and Mrs Deschamps, how are you?” How the hell do they remember the names of people they only meet once!! Just wow. That brings me to one person that I want to make a special mention of – new to the Concierge team. Ivan Melpad. Ivan started at the Grand in late 2018. We met him (or I should say saw him) in December when he was part of the entertainment team. When we got there this time, a HUGE smile on his face welcoming us. I kept thinking why do I know this face – he wasn’t a concierge, why do I know him. Then it dawned on me. So when I was talking to him I mentioned that I remembered when he was part of the E team and that I remembered he had gone to school to become a teacher. The biggest proudest smile came over his face – it so warmed my heart. There’s that customer service again. This young man is another star – he will make an absolutely amazing butler I suspect – especially if he’s trained by the Three Musketeers – Victor, Henri and Mauro!
Almost done, promise!!!!
One of the groups of young men that are absolutely wonderful people and good friends are who I consider my FIVE boys – Eduardo, Alejandro, Luilly (Rhapsody Bar) and Daniel and Armando from the Lobby Bar. I challenge anybody to make drinks the way these boys can. I try to stump them every time with some type of new tequila concoction – and everything they make is AMAZING!!!! This time I got to try a cucumber tequila drink (THANK YOU Luilly), an Avocado tequila drink (THANK YOU Alejandro), and of course other special tequila drinks from Daniel and Eduardo. But Daniel I gotta tell you, I think Armando has you beat on the Sangrita – Sweet Jesus it was delicious!!! All to say, you guys are freakin awesome!!!!
And last, but certainly NOT LEAST, I want to give a HUGE shoutout to the Golf Guys – Luis, Wilberth, Teo, Miguel, Raúl, Sergio and Arturo (Julio and Raúl missed you this time, hopefully you will be there next time). You couldn’t get a better bunch of gentlemen to look after you at a golf course. It is an absolute pleasure for us to see these guys year after year. I can’t say enough about them. They all better still be there when we are back for our next trip.
All to say, if you are considering going to the Iberostar Grand Paraiso, don’t hesitate, just go!!!!! You won’t find better customer service anywhere – I challenge you to try!!!! Can’t wait to get back to my home away from home for trip number 10!

Miss Amanda
Reviewed 12 hours ago

We have had an AMAZING time!!! Food, Drink, Entertianment and Staff are top notch. We eat and play like King and Queen! Staff at pool keep us entertained all day. So much fun. Julio Iglesias made sure were taken care of and accessed all activities!! Emillio at the beach restaurant chatted with us for ages about my fave...WINE. He is great. Thanks to everyone!!! LOVE THIS PLACE.