5.0
Excellent 7343 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Free WiFi
  •  Golf Course
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

When you stay at Iberostar Grand Hotel Paraiso All Inclusive in Playa del Carmen, you’ll be on the beach and convenient to El Manglar Golf Course and Maroma Beach. This 5-star resort is within the region of Tres Rios Ecopark and El Camaleon Golf Club.

Rooms

Make yourself at home in one of the 310 air-conditioned rooms featuring refrigerators and iPod docking stations. Rooms have private balconies. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature jetted bathtubs and complimentary toiletries.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 2 outdoor swimming pools. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort’s 6 restaurants, or stay in and take advantage of 24-hour room service. While enjoying a refreshing dip in the resort pool, you can order your favorite drink at the poolside bar.

Business & Travel Amenities

Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Event facilities at this resort consist of a conference center and meeting rooms. Free valet parking is available onsite.

How to Get There

Iberostar Grand Hotel Paraiso All Inclusive
Ctra. Chetumal - Puerto Juárez, Km. 309
Playa del Carmen, 77710 Mexico

Reviews

5.0 Excellent 7343 Reviews
GREAT HONEYMOON!
Jessica N

We are very late in posting this, but had to make sure we sang the praises of the amazing staff at Iberostar Grand Paraiso. My husband and I got married in November of 2018 and didn't get to take our honeymoon until June, when we spent six nights at this resort. We normally go on vacations to hike and camp once a year, but for our honeymoon decided we wanted a traditional, relaxing beach vacation. While we were worried about the weather, it was perfect. Not a cloud in the sky, nice and hot, and no storm or rain at all. We had read reviews about having to hurry to get chairs in the morning, but we had no issues in June. We got the same cabana by the pool every day around 8 or 9 AM.

One of our favorite parts of the resort was the activities. We're not good at sitting still, so during the mornings we really enjoyed being active. The hotel's activities' staff does an amazing job of keeping you up and moving periodically with fun games. Adrian recruited us for sand volleyball on day one and we had a blast playing every morning. He always recruited us for different sports and activities throughout the day, and we really enjoyed them. One morning we took a bike tour, which we strongly recommend, and Orlando was an awesome tour guide. It was great to see all the other buildings on the property, which featured more natural fauna and wildlife. Jonathan played a lot of pool volleyball with us in the afternoon, and lots of other activities' staff was always organizing fun and games around the activity pool.

When we weren't doing activities, we were in a cabana out of the sun or in the pool at the bar. Rodrigo is an excellent bartender who took good care of us. Maya was a server by the pool who checked in frequently, and always made sure we had plenty of cold water in reusable plastic bottles after we asked. Humberto also provided excellent service.

In terms of the food and rooms, they were wonderful. The room was comfortable and extremely spacious compared to what we are used to. The many options for food were great. Booking at restaurants was a little difficult, but we usually went to the buffet anyway and enjoyed it.

Thank you again to all the amazing staff who gave us such a luxurious experience for our honeymoon - we greatly appreciate all you do, and will be back again!

Five star celebration
JFlemming

I will definitely be back to the Iberostar Grand. The service is 5 star for sure. Wonderful staff. They try really hard to anticipate your every need. Anything you ask for is taken care of immediately. My friend broke the strap on her bag and went looking for some glue or tape to hold it together. Clearly that's not the way they do things here because in rushes Niko with needle and thread and sews the thing back together. Good as new. Now that's service.

This place is absolutely magical and I am so glad I found it.
pluierouge

What a seriously fantastic resort. When we booked, I did not realize that this resort is part of a HUGE property where there are in fact several Iberostar properties (and you have access to all of them!). You can seriously spend an entire day wandering the property since its enormous.

From the time we checked in to the time we left everything was a dream (and if it wasn't - it was remedied IMMEDIATELY). We were dropped off midafternoon by our airport transportation and presented with cold towels and welcome drinks. Our luggage was swept away to be sent to our rooms. The check in process was a breeze and then we meet with additional staff who explained some activities and gave us coupons. I was totally confused when I was presented with the enormous map that showed all the properties and then the map of properties in other cities we could visit. Spoiler alert - we barely left our property like the lazy blobs we are at heart.

Our butler Geraldo (Gerry for short) met us shortly after we got to our room to ask our needs, explained features of the room, and to see if we had any preferences for the mini bar. He was super friendly, patient, and helpful! He was a dream to work with the entire trip (bc I wanted a million bottles of water every day). We first set up by downloading the app, wandering around our own property, finding the pools, booking appointments at the spa, meeting the concierge to make dinner reservations, wandering to the pyramid, and ultimately getting lost at one of the other properties and following the beach back to us. I was also pleased with our choice of the resorts (if you are looking for only adults – look no further).

The main pool is super lovely! It's huge and there are plenty of chairs and cabanas to go around. There are also little pool floats you can grab and a swim up bar. To give the resort credit there are activities to keep you entertained ALL the time. The main pool always has a bit of hub bub in the afternoon with games, fitness, classes and more. The entertainment team (called the star team) is truly incredible. They go out of their way to make sure you are having a great time, and try to encourage you to try things. Daniel, Orland, Tsunami, Maribel, and literally every single person is awesome. Watching people try to fun across floating foam panels and catch a hat without falling in the pool was the single most entertaining thing I’ve seen in ages.

We honestly spent most of the time of our vacation lounging at the pool, reading books, floating around, attending the entertainment and eating at all the great restaurants, but there are many more activities for you to partake in (water sports, snorkeling, kayaking, sailing, etc.). We also did attend some of the fitness classes and visit the gym (both of which were great). The water cycling class is fun but actually kind of hard (I'm glad I got a good work out in), the aqua fit yoga class was also such a great and different activity. Estella (the instructor) was great, and the water aerobics are very fun. The spa is lovely (a bit warm) but welcoming. The local gym is located inside. We also got a basic massage there and it was fantastic.

The restaurants were all delicious! We visited Bella Vista every morning for breakfast and while we pondered ordering room service, we always wanted all the buffet options. For lunch we would often go to La Brisa or grab what they were cooking outside by the pool (paella was SO good, burgers are of course an easy meal, and you can always make you own nachos). The buffet options were always GREAT. If they didn't have something you needed, they would go out of their way to find it for you, and they were really good about ensuring your dietary restrictions were met. There were always options of salad ingredients, mixed little salad things, breads and spreads, lots of protein and veggies that were pre made (they often changed themes), fresh grilled proteins, and huge dessert bars. I got spoiled by asking for freshly grilled shrimp and lobster all the time. There is one day they do an internation buffet at night and it was seriously a delicious sensory overload with so much yummy food. The other restaurants were great too. We went to Haiku, L'Atelier, and La Brisa. The teppanyaki table at Haiku was super fun and engaging, L'Atelier had really cool gastronomy, and La Brisa had great seafood. Room service is also super easy to order through the app and arrived super quickly!

My favorite entertainment event was the fire show. I thought it was so fun and took a million videos. The entertainment in the coliseum venue was all really thoughtful and I wish it was packed out all the time! The circus show was just a feat of athleticism and entertainment. My jaw was on the floor the whole time. The star team tries so hard.

Also! Last but never least the cleaning staff is wonderful, polite, and does a great job. They also always say hi and ask how you are and do a great job are somehow figuring out when you are gone to clean the room and do turn down service.

I seriously feel like I said "wonderful, magical, amazing, great" in this review a million times, but I mean it all. I don't have enough nice things to say about this place and how accommodating and wonderful they are. It's like everyone was trying to ensure you are having the best time, you feel like a friend, and you want to come back. You could probably ask for everything you wanted and they would find out a way to make it happen.

I want to go back right now! Go here you will love it!