4.5
Very Good 876 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Free WiFi
  •  Parking On Site
  •  Pool
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
restaurant lighting Bar night

Overview

Location

Hotel Casa Ticul is in the heart of Playa del Carmen, walking distance from Mario Villanueva Stadium Madrid and Mamitas Beach Club. This hotel is within close proximity of Riviera Art Gallery and Quinta Alegria.

Rooms

Make yourself at home in one of the 28 air-conditioned rooms featuring minibars and LCD televisions. Your Select Comfort bed comes with down comforters. Cable television is provided for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless Internet access and concierge services.

Food & Drink

Enjoy a bite to eat at a coffee shop/café, or stay in and take advantage of the hotel’s room service (during limited hours).

Business & Travel Amenities

Featured amenities include a 24-hour business center, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

How to Get There

Hotel Casa Ticul
5th Av Between 38 And 40th Street
Playa del Carmen, 77710 Mexico

Reviews

4.5 Very Good 876 Reviews
Great location
Reviewed 3 months ago

The hotel has a great located on 5th ave., a pedestrian only zone with shops, restaurants and bars and it is one block from the beach. The staff were so friendly and the hotel was really nice with a small pool and a cute lounge area overlooking 5th ave. The hotel was clean, quiet, comfortable beds and the shower had good pressure and hot water. I would definitely stay again.

Over Rated !!!!
Reviewed 5 months ago

What a dump!! This hotel is poorly managed!Huge cockroach in our room! Pillows smelled like dirty underarms! Wifi spotty ! I think many reviews of this place are fraudulent! Don’t stay here unless you’re desperate!! Only good thing? Location!

Koox company has no regard for customers
Reviewed 7 months ago

We booked at Koox Caribbean but were informed at check in that the property was overbooked and that we must go to Casa Ticul. The room at Casa Ticul was nice but the property was under noisy construction and was a mile north of where we wanted to stay. We were refused a refund and our booking company was unable to contact Koox management to get us a refund on a six night stay. We experienced terrible customer service including housekeeping staff that refused to honor our do not disturb notice and constantly rearranged our possessions in the room. We are missing a travel wedding ring and a gift. The desk managers agreed to keep housekeeping out but our room was done anyway. This hotel location is not good since the beaches at that end are few and lacking sand. The long walk down 5th Ave. to better beaches is a horrible gauntlet of aggressive and rude touts every few feet. I recommend avoiding Koox properties.

Friendly hotel
Reviewed 8 months ago

Very friendly and helpful staff, centrally located and close to playa mamitas. We enjoyed our stay and were not disturbed by noice from the streets although we were there in low season. Breakfast and cleaning was ok.

"Stay away from this place"!!!!!!
Reviewed 9 months ago

This is one review I truly feel we must do. After many years of wanting to stay at Hotel Casa Ticul in Playa Del Carmen, we took the opportunity to do so last week. In a word, our experience was HORRIBLE!!!!!!
To keep this review short….
• Booked a Junior Suite through a valued hotel web site.
• Arrived at the hotel to find they did not have our room available. Only had one suite based on the advertisement, and it was given away earlier that day.
• Showed us upgrades that were unacceptable, (dirty spa in one, another room, never used because the balcony faced a under construction wall with an odor of wet sheet rock.
• Asked for a refund, and was told we they would not honor it because we were there and they had other rooms.
The clerk at the desk was pleasant and tried hard to apologize many times for the error. Then came the fun part…the decision had to be made by the manager, who was upstairs and never bother to come down and deal with us face to face. With the majority of my business life dealing with “Customer service”, I would call this CUSTOMER AVOIDANCE!
Luckily we were able to book another hotel on the spot.
This hotel is horrid, doesn’t know how to deal people, sell their product, and advertises rooms they cannot provide.
AVOID THIS PLACE!