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Terrible 5457 Reviews
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This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Massive guest suites that start at around 1,000 square feet
  • A beautiful setting on more than 80 acres of protected mangroves and jungle, with 1,000 feet of white-sand beach
  • Eight dining venues that span the globe, from French to Asian to molecular gastronomy

What To Know

  • Children under 12 are only allowed in certain areas
  • The resort has the largest luxury meeting facility in the Yucatan, hosting up to 3,000 people
  • Spa treatments, airport transfers, certain wines and even Wi-Fi incur additional costs

Amenities

  •  All-Inclusive
  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Suite living room Resort penthouse apartment interior designer Bedroom Modern

Overview

All-inclusive resort near Playa Del Carmen with luxurious accommodations for family, business and romantic vacationers

The Lowdown

Designed to redefine all-inclusive resorts as places of true luxury, Grand Velas Riviera Maya has earned all sorts of industry awards for its sophistication and service. Instead of buffets, the restaurants serve gourmet dinners prepared by chefs from France, Spain and Mexico, and the rooms are stylish in design and massive in space. The premium oceanfront Grand Class Suites are the most romantic of the 491 accommodations and feature plunge pools on their terraces, while the ocean-view Ambassador Suites are family friendly and the Zen Grand Suites are situated close to the conference facilities. All rooms have big windows and breezy tropical vibes with splashes of Yucatan color in bed runners and throw pillows. Best of all, they all come with dedicated butler service.

In the Area

The resort is just five minutes from downtown Playa del Carmen, a charming colonial town filled with galleries and boutiques. Nearby Xel-Ha Park is known as the world’s largest aquarium, with an array of lagoons, inlets and cenotes (freshwater swimming holes) at the mouth of the largest underground river in the world. Here visitors can observe tropical fish, swing on ropes into crystal pools and swim with dolphins. The Xplor Adventure Park has 14 zip-lines, tours in amphibious vehicles through jungles and inside caves and an underground river where visitors can swim among stalagmites and stalactites.

How to Get There

Grand Velas Riviera Maya – All Inclusive
Carretera Cancún-Tulum KM 62
Playa del Carmen, 77710 Mexico

Reviews

Unbelievable stay
Shura G

Me and my family were celebrating a milestone birthday this week and I wanted to note how exceptional and amazing this resort is. From greeting us on the first day until the min we left, the hotel Grand Velas accommodated every single ask we has. Our pre-arrival concierge katja grimmit was able to make all the necessary accommodations regarding rooms, restaurants and activities in advance of our arrival.

As soon as we arrived, our onsite concierge Diana Sanchez Was with us from morning to night asking if we need anything at all. She was very flexible and nice even when we needed to make changes at the last minute. She provided an exceptional service during our stay.

Great thanks to Luis Vargas who was responsible for arranging cocktail hour and dinner celebration.

And to top it all, I would like to extend a SPECIAL thank you to the amazing chef at sEn Lin
Restaurant- Chef ‘Light’ Wayu Wattanakamin who created the amazing dinner for our guests who came to celebrate with me. It was truly an experience dining at this restaurant.we were treated as royalties while dining there.

We stayed at the Ambassador, rooms were huge, cleanliness was exceptional.
Pools and beach was cleaned every second, drinks were served very quickly.
We were treated like kings and queens at the pool and beach area. As soon as some seaweed appeared, multiple people were cleaning it right away.

Staff was very friendly, breakfast and dinner at the Azul restaurant was WOW!!!!
Drinks very top quality, bartenders and servers were great.
Everyone was sooo attentive, polite and always smiling. Me and my guests will definitely return to Grand Velas Riviera Maya.

Overall stay was unbelievable !!!

Second Visit
660claym

This was our second visit to the GV. We loved it just as much as the first visit. The service is top notch. All the food is good but I love a great breakfast. Azul is breakfast with a beautiful view. Chakka was good but our least favorite for dinner. We are not fans of Mayan food, is and acquired taste. The Zen pool is truly peaceful.

Excellent Views and Location
1_Los_Angeles

The staff was extremely attentive. Upon arrival at the resort, we received a welcome cocktail and a shoulder massage to loosen us up for a week of relaxation. The restaurants and foods choices were excellent. The service was good.