Grand Velas Riviera Maya – All Inclusive
What We Love
- Massive guest suites that start at around 1,000 square feet
- A beautiful setting on more than 80 acres of protected mangroves and jungle, with 1,000 feet of white-sand beach
- Eight dining venues that span the globe, from French to Asian to molecular gastronomy
What To Know
- Children under 12 are only allowed in certain areas
- The resort has the largest luxury meeting facility in the Yucatan, hosting up to 3,000 people
- Spa treatments, airport transfers, certain wines and even Wi-Fi incur additional costs
- Free WiFi
- Handicap Accessible
- Kids Club
- Parking On Site
- Room Service
Designed to redefine all-inclusive resorts as places of true luxury, Grand Velas Riviera Maya has earned all sorts of industry awards for its sophistication and service. Instead of buffets, the restaurants serve gourmet dinners prepared by chefs from France, Spain and Mexico, and the rooms are stylish in design and massive in space. The premium oceanfront Grand Class Suites are the most romantic of the 491 accommodations and feature plunge pools on their terraces, while the ocean-view Ambassador Suites are family friendly and the Zen Grand Suites are situated close to the conference facilities. All rooms have big windows and breezy tropical vibes with splashes of Yucatan color in bed runners and throw pillows. Best of all, they all come with dedicated butler service.
In the Area
The resort is just five minutes from downtown Playa del Carmen, a charming colonial town filled with galleries and boutiques. Nearby Xel-Ha Park is known as the world’s largest aquarium, with an array of lagoons, inlets and cenotes (freshwater swimming holes) at the mouth of the largest underground river in the world. Here visitors can observe tropical fish, swing on ropes into crystal pools and swim with dolphins. The Xplor Adventure Park has 14 zip-lines, tours in amphibious vehicles through jungles and inside caves and an underground river where visitors can swim among stalagmites and stalactites.
How to Get There
We just concluded our 3rd visit to Grand Velas over the past three years and always leaved impressed. Grand Velas Riviera Maya is a perfect combination of superior high end service and pampering of adults with a myriad of fun activities for kids.
Someone who has always gone above and beyond for us during our visits is Amy Negrete, guest service manager. Ms. Negrete is a very hard working, warm and friendly individual who always goes out of our way to make us feel welcome every time we are there. My kids have grown close to her and look forward to spending time with her during our visits.
In addition, we were happy to see Pedro from Azul having been promoted to manager of Azul. He is extremely hard working and friendly and attentive to our needs. He made sure we were well taken care of during our meals there.
We have visited many high end resorts but the kids often end up getting bored. They love Grand Velas so we booked again next year ......
While the resort and restaurants were among the best we’ve experienced in Riviera Maya, the beach in mid-April 2019 was unswimmable. In the course of our 7 day visit we could not go into the water due to the sharp rocks and large bolders/jettys throughout the hotel's beach. The hotel concierge and management agreed they needed to replenish the sand on the beach to hide the rocks, but that only happens once per year in Sept/Oct. For my family specifically, we selected this resort because we love swimming in the ocean and therefore feel our vacation goal was not achieved. No where in the hotel photos or reviews was there mention of this so we were shocked and disappointed. If you enjoy swimming in the ocean, this resort is not for you.
Our 5th year at grand velas and it is always the Same enchantment - even though it was spring break the place is still heaven on earth and remains quiet in some places. The restaurants are simply amazing for an all inclusive and the staff is exceptionally friendly - specials thanks to Michel Mustiere, Mario Humberto at Chaka for an unforgettable parilla - and Cocina de autor, Piaf are macaron Michelin like - amazing week. We are already looking forward our 6th year in 2020!
Booking process. Went straight thru the website and dealt w/Aldo. He was terrific. Respectful, attentive, and dealt with the changes we had in our reservations. He handled our dinner reservations before the trip & arranged for transportation to/from the airport. The process was easy.
Rooms - Zen Family Suite - 2 bdrms. Beds were comfortable. Mini bar was stocked (included). Balcony was serene. Rooms were spacious. Everything was clean.
Resort: The resort was fully booked, but never felt crowded -it is huge with ample space. No issues with bugs.
Pool/pool bar: We got there early each morning, never had an issue w/seating. The staff was amazing - attentive, always made sure we had food/drinks. A shout out to Isidro Mendoza for going above & beyond to make sure we had a wonderful time. Bar shrimp tacos are amazing. Try the lemonada sen - not on the menu but is a delicious cocktail! The pool was never crowded and always clean.
Food: for an all inclusive resort, it was the best we have encountered. The Chaka buffet was consistently delicious. We also dined at Azul, Lucca, Frida, & Sen Lin. They were all delicious - from signature cocktails, to appetizers to meals. Room service was also great & runs 24 hrs/day.
Boutique: overpriced. Remember to bring your own sunscreen, aloe, etc.
Concierge: He said hi when we arrived and showed up 1x during our trip. When we asked to change dinner reservations, he was unable to help.
Visiting Grand Velas was our first experience with an all inclusive. We were super impressed. The resort was beautiful, the food was delicious and the service was amazing. We had a terrific family vacation and highly recommend Grand Velas!