4.5
Very Good 3962 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Massive guest suites that start at around 1,000 square feet
  • A beautiful setting on more than 80 acres of protected mangroves and jungle, with 1,000 feet of white-sand beach
  • Eight dining venues that span the globe, from French to Asian to molecular gastronomy

What To Know

  • Children under 12 are only allowed in certain areas
  • The resort has the largest luxury meeting facility in the Yucatan, hosting up to 3,000 people
  • Spa treatments, airport transfers, certain wines and even Wi-Fi incur additional costs

Amenities

  •  All-Inclusive
  •  Babysitting
  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pet-friendly
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Suite living room Resort penthouse apartment interior designer Bedroom Modern

Overview

All-inclusive resort near Playa Del Carmen with luxurious accommodations for family, business and romantic vacationers

The Lowdown

Designed to redefine all-inclusive resorts as places of true luxury, Grand Velas Riviera Maya has earned all sorts of industry awards for its sophistication and service. Instead of buffets, the restaurants serve gourmet dinners prepared by chefs from France, Spain and Mexico, and the rooms are stylish in design and massive in space. The premium oceanfront Grand Class Suites are the most romantic of the 491 accommodations and feature plunge pools on their terraces, while the ocean-view Ambassador Suites are family friendly and the Zen Grand Suites are situated close to the conference facilities. All rooms have big windows and breezy tropical vibes with splashes of Yucatan color in bed runners and throw pillows. Best of all, they all come with dedicated butler service.

In the Area

The resort is just five minutes from downtown Playa del Carmen, a charming colonial town filled with galleries and boutiques. Nearby Xel-Ha Park is known as the world’s largest aquarium, with an array of lagoons, inlets and cenotes (freshwater swimming holes) at the mouth of the largest underground river in the world. Here visitors can observe tropical fish, swing on ropes into crystal pools and swim with dolphins. The Xplor Adventure Park has 14 zip-lines, tours in amphibious vehicles through jungles and inside caves and an underground river where visitors can swim among stalagmites and stalactites.

How to Get There

Grand Velas Riviera Maya – All Inclusive
Carretera Cancún-Tulum KM 62
Playa del Carmen, 77710 Mexico

Reviews

4.5 Very Good 3962 Reviews
Superb! It rocked.
Reviewed 2 days ago

It wasn’t just great. It was superb. We stayed for 7 nights at the Zen with our 8 year old son till Feb 6. Thanks to Karen for keeping an eye on us. We looked at our vacation that way: You can go to GV & keep fantastic memories of your stay for years to come or you go another resort, pay less & risk having your great trip spoilt by a few service let down such as the ones you read on trip advisor reviews. In a nutshell, maintenance, room cleanliness, food quality, staff training, courtesy all hit high marks. No lineups anywhere whether it’s at the front desk, bars or restaurants. In case, you think your expectations are not met (i am not talking about your expectation of having a zipline built between Ambassador & Zen), they have plenty of staff on hands to help you. Through the day, you get asked at least 1 or 2 times by management/concierge how is your stay & if there is anything you need.
The kids club extraordinary staff & flexible hours (open 9 am till 11pm) allowed us to try almost all the restaurants & go on a date night every day. The GV culinary experience is incredible. At the top of the list is the 8 course surprise tasting menu at Cocina de autor. There is an optional wine pairing. Eduardo the Sommelier & offers wines from all around the work but also Mexican wines (we liked Sala Vive sparkling, Nicole rosado). That's your chance to try as many Mexican wines as possible. The other restaurants were great too. The staff is very professional. They all carry themselves well: synchronize service, promptly served water, wine, bread. They also offer a little stool for ladies' purse. They also have live music players in the evening: the harp player at Piaf was just incredible so was the voice of the Mexican lady singer at Frida. Breakfast rocks as well: Thanks to Alberto at Chaka. What went beyond my expectation also was the Azul lunch/dinner buffet experience: dishes are top quality (great fresh vegetables, beef, lamb, sushi, langostinos, shrimps, cheeses, desserts). Staff held the doors for you everywhere & they will even your plate from the buffet to your table (especially for my son). You have to try it. Without exaggerating, the dining experience at GV is much better than so many pricey restaurants I have tried in Toronto, Paris, New York... or even Italy. Great cuisine & attitude.
We did the bike tour + eco tour under the escort of Christian: took part in the Mayan ceremony done by 2 elegant Mayan ladies. Sand Beaches are very well maintained

BEST CUSTOMER SERVICE AND FOOD EVER!!
Reviewed 3 days ago

For someone who has lived in many parts of the word and traveled to 31 countries I and my husband were blown away by the Grand Velas staff and everyone working in the resort. This is the first time we write the review online. Ever. But even the best review would not do justice to the attention, warmth and care we were showered. We rarely ever drink and eat once a day, even so all inclusive was the way to go---there was no worry about anything... Well just a few small things were not to our liking, but those were soon forgotten. Whenever you walked on their beautiful grounds you were greeted like royalty and treated as such. We were the most impressed with the Frida's restaurant. The food was 7 stars. Art and taste combination was out of this world. Antonio and Victor- our waitors made us feel like the most important guests. And we kept on ordering almost everything off the menu---unforgettable culinary experience! With two chefs in the family and raising five children food was always important, but here it had a different dimension, almost another sensory perception. i never liked Mexican food. Well, until I tried almost every creation at Frida's. Each and every meal was mouth watering. It was Louvre on the plate! Piaf was another spectacular French restaurant-- a must try when you get there. The service and artistry is truly 5,6,7 stars. And the tasting surprise menu on Coucina de Autor was a lovely delight. Dont leave the resort without eating their creations. Our butlers Alan, Karla, Mirllam(forgot her German name) were beautiful and one of a kind souls. Wow... You made my 50th birthday and our 29 wedding anniversary truly special! If the resort would include the spa as an all inclusive package--wow --the whole world would come there!

Beautiful Resort, had such an amazing time - not long enough!
Reviewed 4 days ago

This is truly a 5 star resort. All you can eat and drink, big beautiful rooms, lots of giant infinity pools. A short walk from the beach. 6-7 unique restaurants on the grounds.

I went for a private event, and we had a group rate which included meals at the restaurants but no spa sessions.

The only thing that I was not 100% happy about here was that you had to pay to access the steam room.

For the price I paid (around $3000 for 3 days) I expected to be able to use the steam room and spa pool.

There's lots of activities on the beach. Included in your stay is snorkelling lessons!

The staff here was amazing, they were all smiles all the time! The staff would pre-empt empty drinks. Such amazing service here - they were always wanting to keep us satisfied and satiated! Drinks were flowing and the staff would bring you a refill when you were getting empty.

Karaoke at night, dinner on the beach, I had a really great time.

It's not too far away from the airport. About a 30 minute drive. Seemingly a safe area.

I've never stayed at a place like this before, and I've been traveling to some really nice spots in the last few years. I think the thing that sets this place apart was how helpful and happy the staff were.

The room was beautiful, patio that opened up steps from the pool. Everything was about 25% bigger here. The room was great.

great but...
Reviewed 5 days ago

service was fantastic, trip was amazing and every person i encountered was friendly and made my stay very enjoyable and relaxing - room was great however it had a musty smell that could not be ignored as we had to move rooms due to the smell, the staff made the transition as easy as possible considering the circumstances and the next room we moved into had a musty smell but not nearly as strong but still had a smell.

Amazing Place To Visit
Reviewed 5 days ago

Resort was great! Food was excellent! Service was top notch with very friendly staff. Great location with easy access to Playa! Would recommend this resort to anyone looking to go to Riviera Maya. Enjoyed the entire experience.