4.0
Very Good 10541 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

Located in Playa del Carmen, Grand Riviera Princess All Suites Resort & Spa All Inclusive is in the entertainment district and convenient to El Camaleon Golf Club and Gran Coral Golf. This 4-star resort is within close proximity of 28 de Julio Square and Guadalupe Church.

Rooms

Make yourself at home in one of the 674 air-conditioned guestrooms. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 12 outdoor swimming pools, a nightclub, and a water park (surcharge). Additional features at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the resort’s dining establishments, which include 9 restaurants and a coffee shop/café. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 9 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.

Business & Travel Amenities

Featured amenities include a business center, express check-in, and express check-out. Planning an event in Playa del Carmen? This resort features 5425 square feet (504 square meters) of event facilities. Free self parking is available onsite.

How to Get There

Grand Riviera Princess All Suites Resort & Spa All Inclusive
Prolongacion 5ta Avenida
Playa del Carmen, 77710 Mexico

Reviews

4.0 Very Good 10541 Reviews
Third stay at Grand Riviera Princess
Reviewed 10 hours ago

I returned to Grand Riviera Princess for a friends/family vacation on April 7-17, 2019 for the third time! This resort was just as amazing the third time around and of course it did not disappoint!

Not only was it because of the amazing resort, food, drinks and hospitality that had geared myself to return to this resort, but it was also because of the amazing friends I had made during my past two times staying at this resort. In particular, a few friends that I would like to mention would be Erick, David, Jasson, Victor, and Rod (all part of the entertainment/animation team). It was so great see some familiar faces and it was evident that they continue to go the extra mile to ensure guests are always having a great time! I believe our vacation would not have been as enjoyable without them! Each of them were as I had remembered from my previous visits: extremely friendly, kind, hard working and always had a smile on their faces! In addition to the entertainment/animation staff, the staff all around the resort (at the buffets, ala cartes, bartenders/servers all around the resort, housekeeping, guest services, and maintenance) exceeded our expectations as they were all friendly, efficient and outstandingly helpful! Just to name a few, I would like to recognize Hector and Dario (waiters from the Mamma Mia ala carte), Javier (waiter at the Riviera Buffet) and William and Damian (bartenders at the main pool bar). These individuals are such hard workers and are simply amazing!

I hope to return to this resort for the 4th time, and I definitely would recommend this resort to anyone who is looking for a relaxing/fun getaway!

Beautiful Resort
Reviewed 1 day ago

The resort is incredible. Clean and well cared for. The room was good and the bed was comfy. It would have been nice if we could have turned the A/C to a lower temperature, I'm not sure I believe its reading. The food is okay, nothing to spectacular, but the taco grill by one of the pools is probably the best by far. The beach was reasonably well cared for, lots of seaweed right now, but was cleaned up regularly. Overall a very pleasant experience.

Currently staying here
Reviewed 1 day ago

Was worried as there are lots of negative reviews. Currently staying here now . I see People just like to complain about everything! We are enjoying our stay so far. Check in fast, rooms clean and comfortable staff very friendly. Food ok. Lots of pools. Huge resorts 10 min walk from rooms to food. Yes long walk nothing to complain about though we’re enjoying the beautiful walk. Only negative mark people saving there damn chairs as early as 6:00 am not to see them all day. Hard to get a good spot as there all taken by 7:00 errr.

So far so good.

Platinum not worth it, save your money and go somewhere else
Reviewed 2 days ago

Horrible! Got there and they said the computers were down and couldn't log us in. for 3 days we couldn't make reservations at restaurants or get into our rooms. We had to wait for security to come on a bike from the main lobby to open our doors. 45mins wait minum each time. When we suggested they keep a security guard at the Platinum to let people in or even get a room service key they declined. What was worse is they didn't seem to care. No rush, a murmured apology and that was it. Absolutely horrible first 3 days. The rest of the vacation was nice with lots of buffets, nice beach, lots of big pools so you were never crowded but hard to get over the horrible start. Oh and the "private pool" for the Platinum has 6 Cabana beds and 2 dozen chairs and fills up by 7am so don't hold your breath.

Full transparency is always best!
Reviewed 2 days ago

We arrived at the resort at 11 am & they could not give is our room until 3 pm! It was a long first day & very frustrating since we were travelling with my elderly Mother-in-Law & our 8 month old baby. On the flip side, we checked out & left the resort at the end of the week at 6:50 am. Surely when the cleaning come in at 8 - 8:30 am, they could have cleaned a room & had it ready for us! In addition, there was a rampant outbreak of 'Foot & Mouth disease' virus going around. A lot of the children & babies at the resort contracted it. The resort staff were well aware that this outcome & chose to keep it a secret from guests! It was not until mid-week that another mother informed us about the outbreak. In the meantime, our son had been in the baby pool all week sharing his toys with other children & babies. Sure enough, the second last day of our trip, our baby developed a fewer & contracted the foot & mouth virus. The last two days were very unpleasant dealing with his conditions, constant pain & sleepless nights. If they resort had at least warned us, we could have taken some additional precautions. I'm not impressed with this resort given the above considerations. If you plan on visiting this resort over the next couple of months, be forewarned.... foot & mouth disease is a real live issue & the staff will not tell you about it!