4.0
Very Good 10805 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

Located in Playa del Carmen, Grand Riviera Princess All Suites Resort & Spa All Inclusive is in the entertainment district and convenient to El Camaleon Golf Club and Gran Coral Golf. This 4-star resort is within close proximity of 28 de Julio Square and Guadalupe Church.

Rooms

Make yourself at home in one of the 674 air-conditioned guestrooms. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 12 outdoor swimming pools, a nightclub, and a water park (surcharge). Additional features at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the resort’s dining establishments, which include 9 restaurants and a coffee shop/café. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 9 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.

Business & Travel Amenities

Featured amenities include a business center, express check-in, and express check-out. Planning an event in Playa del Carmen? This resort features 5425 square feet (504 square meters) of event facilities. Free self parking is available onsite.

How to Get There

Grand Riviera Princess All Suites Resort & Spa All Inclusive
Prolongacion 5ta Avenida
Playa del Carmen, 77710 Mexico

Reviews

Unacceptable check-in times
Jmy60763

While I had a decent time at this resort when I visited, I had to wait long hours to check in, while seeing others around get very upset at similarly long check in times. I am amazed to see that they have not resolved their check-in problems to date. There are reviews on Trip Advisor going back to 2015 where people complained about excessively long check-in times at this resort. The fact that they have not resolved this issue 4 years later reflects very poor management and incompetence in rectifying a basic issue. Check-in is supposed to be a brief, painless process. This hotel is by far the worst hotel I have visited in my entire life when it comes to checking in patrons. I was planning to visit them again, but cannot endure the check in frustration; it ruins your trip to start it off like that.

Family holiday for 15
Neil706

We went for two weeks in July with extended family and had a great time.
Check in and checkout and reception staff in general were dreadful, expect long queues and frustration which really needs sorting out.
The rest of the staff from gardeners, to waiters to cleaners were amazing, friendly and helpful. If it were my hotel I would send the reception staff to work on the gardens.
Rooms were spacious and clean if a little tired, but the included mini bar and free safe were very welcome.
Lots of pools with swim up bars but very little shade round the pools. Despite other reviews, tiles were constantly being replaced.
The beach was a much better option for us, plenty of shade and a lovely breeze, waiter service for drinks and the seaweed problem was cleared daily.
Buffet restaurant had plenty of choice, food was hot and tasty.
The speciality restaurants, we tried them all, the best night with hats and tequila and good food was the Mexican. The best food was in the Italian. The Chinese, Fondu and steak restaurants were mediocre at best.
All out teenagers loved the 24 hour sports bar with plenty of choice for fast food made to order and fantastic air conditioning.
We booked a couple of trips from the guys selling on the beach, which we found better value than in the hotel.
There was plenty of entertainment, the foam party on the beach was good fun.
In all we had a great time and would recommend

Nature and Beauty at this excellent hotel
2TheMama2

Beautiful sunrises at 5.45 on the beach. We loved looking out for the Families of Coates, deer and monkeys within the hotel grounds. Varieties of lizards small and very large! Pools for all kinds of vibes, lively and peaceful. We were in a junior suite which I must say could have done with more colors other than brown and beige, but that said was very clean an comfortable with a gorgeous view of a pool and manicured grounds. We loved walking around this place so much Beauty to see. Sadly the beach has lots of seaweed and with the best will in the world is impossible to clear although there are men out there constantly removing it. If you wade through the seaweed at the shoreline you can find clear patches. It is shallow for quite a way out. Sometimes it can be a bit smelly too. There are plenty of shades on the beach, however MESSAGE TO MANAGEMENT: you must provide more shades around the pool areas, there just aren’t enough. People get up in the dark to go out and reserve the limited shades. There are plenty of sun beds all day available but without shade.
The buffet restaurants and themed restaurants were all delightful, we really liked the Fondue. Cocktails service at the sun beds was superb. We always tip with 1 dollar bills and is always appropriated. The Fantasy pool bar is understaffed in the busy afternoons good luck getting a drink at 3 pm there but hop into one of the other pools and you’ll have no problem. The sports bar is large with a great vibe and fantastic air conditioning which is welcome on the humid evenings.
A special mention to Rosario who looked after us well at the pool nearest the beach, she is lovely and very attentive. ( She was also sometimes in the sports bar)
We had a fantastic stay at this hotel and would thoroughly recommend it. ( but not if you are looking for a beach holiday to splash about in the surf without seaweed.)