4.0
Very Good 10909 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

Located in Playa del Carmen, Grand Riviera Princess All Suites Resort & Spa All Inclusive is in the entertainment district and convenient to El Camaleon Golf Club and Gran Coral Golf. This 4-star resort is within close proximity of 28 de Julio Square and Guadalupe Church.

Rooms

Make yourself at home in one of the 674 air-conditioned guestrooms. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 12 outdoor swimming pools, a nightclub, and a water park (surcharge). Additional features at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the resort’s dining establishments, which include 9 restaurants and a coffee shop/café. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 9 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.

Business & Travel Amenities

Featured amenities include a business center, express check-in, and express check-out. Planning an event in Playa del Carmen? This resort features 5425 square feet (504 square meters) of event facilities. Free self parking is available onsite.

How to Get There

Grand Riviera Princess All Suites Resort & Spa All Inclusive
Prolongacion 5ta Avenida
Playa del Carmen, 77710 Mexico

Reviews

4.0 Very Good 10909 Reviews
Worse hotel ever
Daniel P

I had friend staying over there, i went to pick them up and the taxis that where called by the security of the hotel came and insult us, kick the car and ask us for 300 pesos or i had to leave my friends with them...it was scary when they gather lkke3 or 4 to tell us that the peopleof the hotel or leave with them or ill had to fight, my friend had to chenge so that i can visit them, dont stay in here

THE BEST
adrianamI253FI

Guillermo, Alexa, Ramon, jafet, THE BEST !!! 5 stars !!! We Had unlimited champagne and had the best time they have the best customer service if you come to Cancun please stop here OK perfect so I’ll wait

So many problems, so many headaches, Wedding Issues. Disappointed and Upset!
DavidMartinUK

Please See - I have written 100+ Reviews, they are honest, impersonal to nearly every degree, and I always aim to be accurate so that other travellers can take my word and see I am an honest and avid traveller.

If you have any questions about the hotel please feel free to contact me, and I will discuss all aspects of the hotel with you.

If you are booked with TUI, I suggest you cancel your holiday or Re Manage your expectations. I don't think it is TUI's Fault, they cannot be expected to know everything about the Resorts, but this one clearly does not meet anyones expectations. This is NOT A 5 STAR RESORT, HARDLY A 4 STAR!!!!

They are not prepared at all to hold any weddings.

Paid for Late check out, and they sent security to our room at 11:30 to get us out.

This hotel was recommended by TUI and is not as advertised in the brochures unfortunately. Were we made aware of how bad this hotel is, we would not have booked. You know what theyr'e like in store - always positive, but when you spend such a large amount of money you need to put trust into them. Lies from the Manager with our first complaints, waiting 6-8 weeks for replies, We had no leg to stand on.

My Review is across the whole hotel, including food, staff, amenities, resort, and expectations.

The wedding Coordinator was off work on our day of arrival and made nobody aware we were getting married - not even a free drink like the other wedding couples got. We tried to claim our free wedding massage and were told we were lying and that we did not even get married at the hotel, it was an absolute joke. TUI didn't tell us the Coordinator is Sub Contracted, so they don't even work at the hotel. Again were we told of this, we would not have chosen to get married abroad. Everything we were asked for in question, was forgotten about, and 3 days before the wedding she didn't even know what flowers we were having. It was an absolute joke that we'd sent her 20+ emails and not getting a reply for 6-8 weeks made it even more upsetting.

The Shuttle service is not every 15 Minutes - more like every 30 minutes and always full. Better to walk, the views aren't bad and you'll get the days cardio.

We got married here 31st Aug, 30 Guests total. On Arrival every Guest, except us were given complimentary Drinks.

We tried to upgrade our room, they claimed we weren't getting married here - the price they offered us was DOUBLE what other guests were being offered. be made aware this is a sales tactic they will do anything, to try and get the most money out of you. That's fine, but its not fair, especially when our other guests got better deals, but we'd forked out £15,000+ to come here.

Unplanned Maintenance on swim up rooms. Dust everywhere, the noise starting around 8am, right next to our room. Dust absolutely everywhere. the maintenance was re grouting the pool, amongst other things. this was meant to start in October but was bought forward we are unsure why.

The food in the Steak house, the French Restaurant, was just not good, nor how anyone expected it. For a 4 Star hotel, they couldn't even serve food warm. We Love Mexican food, and even the Mexican restaurant didn't serve authentic Mexican food. We left hungry nearly every meal, and went to the 24 hour sports bar for a burger, that was about the only really good Food!!

Money was stolen from our Faulty safe. They made us believe that the safe was left unlocked - but they took it away and made us believe for 5 days that it was our fault. They finally admitted it wasn't. we never got our money back, instead given Room Credit!!! so, that was our tipping money out the window. Nearly $500 Stolen, and treated like suspects. Out of pocket, unable to book excusrions, unable to tip, unable to pay for any extras, it was so upsetting.

Every time we had an issue, every single person claimed to be the Manager - nobody could help us or point us in the right direction, we are currently Waiting to Hear from TUI. TUI in the hotel, were actually really helpful. Charlotte at the hotel was so helpful to my wife, if it wasn't for her we would have used our credit card and gone to El Dorado Royale up the road for the last 5 nights.

Swimming Pools - all brilliant in honesty, clean, tidy and well kept. Just a shame about the noise from the maintenance we were not told about - right next to our rooms.

Sport Bar - Great location, drinks superb.

All Drinks were actually great. Top Shelf is Chargeable but again, you get better than expected drinks.

The rooms - our first room was a Mess! Dirty Towels, Bed unmade, Aircon Faulty - and they didn't believe us. We finally got an 'upgrade' but I cant really call it an upgrade, it was the same room, with a bath. But at least the towels were clean.

DO NOT QUEUE TO PRE BOOK MEALS WITH THE CONCIERGE - we simply walked into every restaurant and the service in the there was usually fine.

Breakfast Buffets - Extremely Slow service for Drinks unfortunately. The Food is fine, as expected, but getting a drink took around 15 minutes for a black coffee.

The Beach is lovely, and well maintained. There are water sports available to buy and you can haggle to get cheaper services - I think we managed to get The Jet Skis for half price!!!

Entertainment was hit and miss, some nights great, some nights not so great.. Same as anywhere you go, Different Strokes for Different folks.

Night Club was fun.

The Gym, Great, not much wrong there.

The Spa - The services are great, fantastic even. The booking of the services on our experience was bad..

Our Wedding was a disaster. The Coordinator got EVERYTHING Wrong. 3pm Wedding and she picked the Bride up at 3:45. it started raining at 4pm, so was the Coordinator on time, we wouldn't have got wet.

We Booked the Chill out for our wedding and paid a small fortune for this - and when it was raining the HOLES IN THE ROOF let all the water in, so we are trying to celebrate the wedding, and theres mops and buckets everywhere, men on the roof wedging bottles in the holes, needless to say this was another massive joke.

The Hotel is not prepared for Weddings at all. Cant even remember our Wedding Songs, they could have just opened the email from 9 weeks ago but again, something we cant help.

Overall - if you are looking for a TRUE 4* Plus Experience, do not book this hotel. We have been to other Hotels and paid a LITTLE MORE for MUCH BETTER SERVICE!

This is not a warning, please take this as advice. I would not return to this hotel, nor can I give a positive review about anything, as Our whole wedding day has been tarnished.