4.0
Very Good 10681 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
tree sky ground palm Resort park wooden arecales Villa walkway plant shade lined surrounded

Overview

Location

Located in Playa del Carmen, Grand Riviera Princess All Suites Resort & Spa All Inclusive is in the entertainment district and convenient to El Camaleon Golf Club and Gran Coral Golf. This 4-star resort is within close proximity of 28 de Julio Square and Guadalupe Church.

Rooms

Make yourself at home in one of the 674 air-conditioned guestrooms. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 12 outdoor swimming pools, a nightclub, and a water park (surcharge). Additional features at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the resort’s dining establishments, which include 9 restaurants and a coffee shop/café. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 9 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.

Business & Travel Amenities

Featured amenities include a business center, express check-in, and express check-out. Planning an event in Playa del Carmen? This resort features 5425 square feet (504 square meters) of event facilities. Free self parking is available onsite.

How to Get There

Grand Riviera Princess All Suites Resort & Spa All Inclusive
Prolongacion 5ta Avenida
Playa del Carmen, 77710 Mexico

Reviews

4.0 Very Good 10681 Reviews
Vamos a la Playa
Reviewed 12 hours ago

The place beautiful and the staff very helpfully always. The restaurants very good only the person in the omelet are kind of slow and we have to waited long. The swimming pools the 💦water very hot 🥵 hot.

As good as an all inclusive can possibly be
Reviewed 17 hours ago

Beautiful well kept, well run resort.
Absolutely massive. Always something to do.
Our room: We stayed Platinum, this in my opinion is 100% Worth the extra money.
We skipped the massive check in cue and was whisked away to the private platinum check in. Our room was beautiful. Very spacious with a lovely bathroom with whirlpool bath, balcony also had a whirlpool bath. Bit disappointed with the out door one just wasn’t what I expected.
My only complaint about the room is there just wasn’t any draws for your personal stuff.
Pools: very disappointed with the lack of shade at the pools thank god we where platinum and had a lovely shaded pool.
The lack of shade really does need addressing I can’t see why the hotel don’t have parasols that can be moved and closed if not in use. For a 5 star hotel this is Awful having to fight for shade.
Beach: The poor beach! What a shame all that seaweed spoils it the water looked like our local river in Liverpool!
We didn’t let this put us off and by no means would I blame the hotel for this.
The chill out was our favourite part of the beach where there’s plenty of shade hurray!! We payed for the chill out twice and had breakfast, this was very reasonably priced with fabulous service.
I liked the fact that drinks where server in plastic versions of proper glasses for the right drink.
Restaurants: in my opinion the food was fantastic. But in our two weeks we only eat in the buffet restaurant twice in the evening, I don’t think I would be saying the food was fantastic if it wasn’t for the al a carte restaurants. We eat in miso this was ok. The steak house was fantastic. Le fleury was lovely. The seafood was fantastic. Mama Mia my favourite. Didn’t really rate the fondue and had a really bad experience in the Mexican. I fancied a decent bottle of wine as I just wasn’t liking the house wine. I didn’t understand the money conversation ordered a bottle of wine and when my husband worked it out it was costing about £75 we cancelled the wine but the waitress was adamant I was having a bottle of wine and recommend one around about £30 (still expensive) but I felt embarrassed at this point so I said yes. I then had the number on my wrist band taken asked to sign something and just felt really awkward. We told them we where paying that night we didn’t want it billed to our room but they acted as though they thought we would try to get away without paying for the wine. My husband asked for a recite to prove we had payed and the rigmarole of getting that was pathetic. I didn’t enjoy the food in here but I don’t know if that was because I just wanted to leave.
Bars and entertainment: very disappointed in the bars and entertainment this really spoilt our holiday for us. The entertainment was awful and it was impossible to get a decent seat if you didn’t save some from about 7pm by the looks of it.
The sports bar was boring and the disco was just to young for us. A karaoke, quiz, tribute act air conditioned bar would go down very here. You’ll be ok if you want to just sit and watch sports, rave the night away, or watch very bad entertainment. But I guess they can’t please everyone.
Overall I wouldn’t recommend this hotel I wouldn’t return and I do think there is probably a lot better 5* Hotels in Riviera Maya. But we made the most of it you will have a fantastic time but don’t expect 5* luxury especially if your not a platinum guest.
I must say though the staff here are amazing so friendly and will go above and beyond for you. Tipping is very much expected but I think it is important to show gratitude anyway.

Absolutely beautiful
Reviewed 2 days ago

I came here in the 22nd june with my husbsnd and my son whos 21 years old and his girlfriend we come from England flying from Manchester airport.
I was a little concerned about some reviews left but still wanted to see for my self, so on arrival staff was wonderful check in was fast got to our room and its lovely, im room 1032, the full place is extremely beautiful staff are really lovely, helpful and very hard working they all are really nice, food is great, they is so much to choose from, were still here and i cannot fault this place at all..
And i want to state i have left money jewellery laying around in my room nothing has been touched.
People here bend over backwards to make sure you enjoy your stay, i cannot praise this place enough! Were already looking while sat on our balcony here when we can come back! Honestly dont take any notice of bad reviews it's a shame people write such things because its a little paradise here, i dont leave for a few more days yet so will probably update then but for now.. WE LOVE IT..

Grand Riviera Princess Villas
Reviewed 3 days ago

Staying in the luxury villas.
Beautiful resort staff are amazing.
Eddy and all the bar staff are fantastic.
The entertainment is high-class with a high budget the shows and costumes are as good as Disney.
Lots of choices for dining out. Good quality restaurants.
Chill out bar food is amazing must recommend the breakfast here.
Biggest review goes to Carlos the concierge we have traveled all over the world and never met a better concierge, he helped us have a memorable holiday, for ever in his debt.

PARADISE ON EARTH!!!
Reviewed 3 days ago

Celebrated my 47th Birthday last week at this paradise on earth!!! Went by myself, but, never felt alone!!! Exceptional hospitality provided by the entire staff. Mia and Benjamin from the Princess Riviera Front Desk Lobby Bar and Stephany, the hostess from the Fondue Restaurant, were very attentive to me throughout my entire 5 day stay. They made me feel so welcome! ALL 3 SHOULD BE RECOGNIZED BY MANAGEMENT FOR THEIR A-PLUS SERVICE! Three days into my stay, the hotel offered me a FREE upgrade to their sister Yucutan Platinum Princess Hotel. WOW!!! Premium food selection AND Mimosas for breakfast EVERY DAY over there! Robes & Slippers, too! I can't wait to return. BEST WEEK EVER!!! 💯💯💯