4.0
Very Good 10398 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
tree sky ground palm Resort park wooden arecales Villa walkway plant shade lined surrounded

Overview

Location

Located in Playa del Carmen, Grand Riviera Princess All Suites Resort & Spa All Inclusive is in the entertainment district and convenient to El Camaleon Golf Club and Gran Coral Golf. This 4-star resort is within close proximity of 28 de Julio Square and Guadalupe Church.

Rooms

Make yourself at home in one of the 674 air-conditioned guestrooms. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 12 outdoor swimming pools, a nightclub, and a water park (surcharge). Additional features at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the resort’s dining establishments, which include 9 restaurants and a coffee shop/café. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 9 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.

Business & Travel Amenities

Featured amenities include a business center, express check-in, and express check-out. Planning an event in Playa del Carmen? This resort features 5425 square feet (504 square meters) of event facilities. Free self parking is available onsite.

How to Get There

Grand Riviera Princess All Suites Resort & Spa All Inclusive
Prolongacion 5ta Avenida
Playa del Carmen, 77710 Mexico

Reviews

4.0 Very Good 10398 Reviews
Decent hotel
Reviewed 1 day ago

I would not say this was a 5* hotel, I would liken it to a European 5* standard - I have a deluxe junior suite - very basic room but spacious. It’s a giant resort - takes about 10mins to walk from one end to the other! So many pool options so you’re never short of finding the sun or shade... or a sun lounger! The pool bars started getting busy around 10am. Full of Americans and Canadians on holiday, not so many Europeans. Definitely take pesos and not USD as they definitely mark the prices of things up big time with USDs in the shops.

If you were going solely for the food - you’d be disappointed. The breakfast and lunch buffets: don’t think I ever once turned up and a clean table was available (norm had breakfast around 9-9:30am and lunch 1:30-2pm.) A lot of the items also ran out and didn’t seem to be restocked towards the end of service in the Snack buffet restaurants around those times - same lunch and breakfast daily also. I did a la cartes in the evening; Miso I should have done the grill as the standard restaurant’s menu was a little weird and not true to its descriptions - pad Thai was just a standard stir fry. My pizza at Mama Mia wasn’t fully cooked and definitely a ready made bought pizza put in the oven. The grill next door was really good though - definitely recommend! Fondue was weird - you got a plated roast dinner and then a fondue pot to dip it in as you ate it. Some little BBQs dotted around the pools areas during the day to alleviate busy lunch buffets - good idea; a taco stand, a hot dog and burger stand etc - delish!

The bar service was good - you can tip or not tip; up to you! You get better service at the busy bars if you tip but they don’t hold it against you if you don’t! Ask for the premium spirits or they auto give you the cheap ones.

I had some issues arranging late check out - had been asking for a few days about it then finally got a price and told it should be fine and to reconfirm the next day. Then I got a note later that day saying to call reception about it and the guy said it was all sorted. I double checked the next morning and the guy on the end of the phone was very rude - told me people were checking in that day and I needed to be out, until I re-confirmed I was happy to pay - then he changed his tune - but was very sassy still and told me to come and pay for it now then at the lobby. Which was a pain as I’d already been to the lobby about this and wasn’t asked to pay then and I was staying the opposite end of the resort to the lobby!

All in all it was a decent hotel for a couple of days break but I don’t think I could have coped a week or longer with the food options! A great option for families though as everything you need under one room!

Warm welcoming resort for a great vacation!
Reviewed 2 days ago

For such a large beautiful resort, we were impressed with the personal service we received all the time. From our seamless check-in to every encounter with the staff we were welcomed by all. We were so well taken care of by so many at the beach and the pool. We really enjoyed the entertainment in the evenings and this was a big surprise as we usually skip this at most resorts because ... well just because the bands are usually not good. Some of the pool activities are a little loud for us but we always found a quiet pool where we could relax. It was a wonderful week - good food, great room, wonderful resort. Thanks to Miguel who chatted with us to welcome us during our stay! Plan to return and stay longer next time!

Good hotel, not good service (comparing to my other 7 visits)
Reviewed 2 days ago

Beautiful hotel grounds, nice clean rooms, food was good. The staff however...is not that friendly and they expect tips all the time. Most times, we were not even "noticed" when we seat down near the bar or at the buffet restaurants. And if you don't tip, they will not be back with drinks.
No drink service at the beach. Have to stay in line at the bar and they don't even say "you are welcome".
Awesome zumba on the beach! Liked it a lot.
Show is bad...don't even waste your time.
A la carte restaurants....we booked two and they (again) expect you to buy wine and leave tips. We did not keep the second reservation.
I stayed in different hotels each time I visited Mexico (7 times) and this one has the worst service.
Beach: very shallow. no fun. We walked to another hotel's beach to swim.

Will always come back here! Best visit we’ve had
Reviewed 2 days ago

I can’t rave enough about this place... such a great resort with so much to do. The entertainment team was amazing. Erick was so enthusiastic. He made sure we were always taken care of and helped out so much. I can’t wait to go back and visit this in the near future. Don’t listen to any negative reviews because this is a great spot.

An excellent resort in a beautiful location
Reviewed 3 days ago

Stayed for a week in the Villas as a couple, my second time at this resort. Riviera Maya is one of the most beautiful places on Earth. The Chill Out restaurant is amazing even though it costs extra, the spa and indoor pool are also can't-miss, the food is like 4/5 stars and there's a ton of it, and there's free booze everywhere. I would caution families or groups of friends against the Villas though because you can see into the shower from the room. It's really awesome for couples though. The Grand Riviera/Sunset Princess is a bit louder than e.g. Platinum Yucatan next door, but we liked it that way.

I docked a star because room service forgot portions of our breakfast order pretty much every day, there was basically no internet access, and it gets annoying having people aggressively trying to sell you stuff pretty much constantly in parts of the resort. Also, if you book airport transportation through Expedia/Local Expert they'll keep calling you until you "confirm" your trip back, i.e. go over to their kiosk and listen to their idiot presentation about activities etc. I booked airport transportation separately last time and I'd recommend doing it that way.

Bottom line though is if you come here, you're not going to really care about missing hash browns with your free breakfasts or not being able to watch Netflix at night, because this place is completely awesome.