4.0
Very Good 10027 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
tree sky ground palm Resort park wooden arecales Villa walkway plant shade lined surrounded

Overview

Location

Located in Playa del Carmen, Grand Riviera Princess All Suites Resort & Spa All Inclusive is in the entertainment district and convenient to El Camaleon Golf Club and Gran Coral Golf. This 4-star resort is within close proximity of 28 de Julio Square and Guadalupe Church.

Rooms

Make yourself at home in one of the 674 air-conditioned guestrooms. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 12 outdoor swimming pools, a nightclub, and a water park (surcharge). Additional features at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the resort’s dining establishments, which include 9 restaurants and a coffee shop/café. Relax with a refreshing drink at a beach bar, a poolside bar, or one of 9 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.

Business & Travel Amenities

Featured amenities include a business center, express check-in, and express check-out. Planning an event in Playa del Carmen? This resort features 5425 square feet (504 square meters) of event facilities. Free self parking is available onsite.

How to Get There

Grand Riviera Princess All Suites Resort & Spa All Inclusive
Prolongacion 5ta Avenida
Playa del Carmen, 77710 Mexico

Reviews

4.0 Very Good 10027 Reviews
Grand riviera princess
Reviewed 4 hours ago

Unfortunately the 10days we stayed in this hotel was terrible. The pool tiles had come away so badly we left with cut feet. TUI reps was not helpful with regarding complaints towards the hotel. Checking in was a night mare 2 hours later was left to wonder around in the pitch black to find all our rooms! One room hadn’t been cleaned from the last customers “so dirty bed sheets” the food was always cold what should of been an amazing 50th birthday turned into a holiday from hell! I wouldn’t personally use this hotel again. But the staff around the pools and restaurant staff was lovely the staff you couldn’t fault always friendly and smiling. Just sadly the management of the hotel / front desk and TUI reps need a few more lessons in customer service! And the hotel needs some serious maintenance ASAP.

Totally Disappointed
Reviewed 5 hours ago

I have just arrived home after staying here with 11 friends for a supposedly 5* luxury stay . Unfortunately this was not to be. Having arrived at reception we queued to register at front desk, we had booked 6 double rooms in their junior suites. Firstly we were told their was no reservation in any of our names ( we booked by Tui ) I had luckily bought my paperwork with me which I used to prove our reservation. Then I was asked for a credit card to pay a $200 fee per room, and also asked to sign a note giving permission to have charges made to our room, which we did not do as we were all inclusive. Eventually we were given room, we did ask when booking that we were together, but even this wasn’t adhered to. It was by now late and we were all tired and just wanted our beds. We were not given any directions to find them, nor anyone to take us. So this took us a while to find, especially as it was dark and the lights were dim around the complex. On entering our rooms, we found them dirty, some smelling of cigarettes, stained bedding, plug sockets hanging from walls, showing bare wires. Ripped curtains, lights and lamps not working. One room had not even been cleaned from previous occupant. I rang concierge to complain but was told it was to late and our issues would be dealt with the next morning. The next day I saw our TUI rep and explained everything, she said she would get these matters dealt with , which over the next couple of days things did start getting sorted. Unfortunately things around the ground were not much better, especially at the pools, large spaces of tiles missing, edges of pool broken. Sunbeds mouldy, which when you laid on left marks on your body. I have taken photos and videos of all things I’m telling you about. We as a group were extremely disappointed with our stay here and It ruined our celebration which we had saved for over a year for. There were other issues, but I think people will get the idea from this statement. Overall a very disappointing experience. The dinning halls are clean but food is very disappointing and we found little to like, they are trying to cater for to many nationalities and food was very bland. Also no ice cream of lollies to be found. Drinks around pools were very poor, watery and not good quality.
I must add the staff beyond reception were lovely and worked very hard. We found little entertainment, a band played in main area every evening, but finished at 11. Children’s entertainment in main theatre till 8.30. But that was it. Shops on sight extremely expensive and was followed about and given hard sell constantly.
Wildlife on sight was fantastic, including cotibundi , iguanas, monkeys , cats and even a crocodile. Smell at beach was also not nice, but was very clean.

Villa suite
Reviewed 1 day ago

This is an honest review of our stay in the Villa suites from September 28th to October the 12th.
We arrived to the grand princess via a private transfer through Nexus. Highly recommend a private transfer.
When we arrived at the hotel we were immediately welcomed by someone affiliated with Royal time shares (my husband didnt realize who he was until I told him). He escorted us to the counter so we could check in and said he would speak with us once we were finished. Check in went smoothly and we were given a bottom floor Laguna suite like we requested prior to arrival. We were not offered a welcome drink but that wasn't really an issue. Once we finished with our check in the Royal team member tried to speak with us which we politely declined stating we were tired and would meet with him the following day. He agreed to this without any problem and offered to help us find our room. He explained we were on the Sunset side not the Riviera and we began our walk to our Villa as he lead the way. Once we made it all the way around the right side of the Villas he then said, "You are on the Riviera side". We all got a laugh out of it as we finally made it to our room.
Royal note: we never listened to a presentation and never felt overly pressured. We were asked daily to speak with them. Sometimes multiple times but they wernt extremely aggressive. We actually enjoyed seeing the gentleman who helped us initially and spoke to him every time we saw him.
When we arrive to our room a bottle of champagne awaited us chilling on ice along with a fruit platter. This was a nice touch. Our baggage arrived within a reasonable amount of time and without incident. While we were unpacking we notice our mini fridge was warm. We called the front desk and the fridge was replace within 10 minutes. This fridge was stocked with water, soda, chocolate milk, orange juice, beer and snickers bars (hubby enjoyed these daily)

Villa concierge:
Upon arrival my husband spoke with Connie our main Villa concierge. She had pre-arrange two reservations to ala carte resturaunts. At this time he reserved a Bali bed for the following morning which was lovely. The following morning we both met with her and she reviewed all of the amenities and perks of the Villas. Reservations were never a problem as your concierge will make them or change them at any time. Any issues or requests you have they are there to make your stay as special as possible. We had the pleasure of being cared for by three remarkable people, Connie (main concierge), Eddie and once Wendy.

Connie:
Special note on Connie. She is absolutely amazing and an asset to this organization. She went above and beyond to make sure our stay was special and always had a welcoming smile on her face. She personally decorated our room for our anniversary and did an amazing job. Any problem we had was fixed in less than 30 minutes. She became like family during our two week stay and we were blessed to have met her. Not only for the things she did for us but for the amazing woman she is.

Entertainment:
The entertainment team is comprised of some extremely talented dancers. The put on wonderful shows in the evening then hurry to the plaza to dance with the guests. Always smiling when you know they must be exhausted. They were so much fun to watch and engage with. There were also some wonderful bands that performed in the plaza. We only wish the shows were not the same every week.
Special shout out to Erik Estrada from the entertainment team who was so welcoming. My husband enjoyed chating with him daily. He even went out of his way to bring both of us bracelets from his home town in Mexico City. We cherish these!

Food:
There was always some thing to find that you like. We didnt care for the lunch buffet but found we loved room service. This is when we met one of our favorite servers Lionel who we requested every time. He remembered what we liked and added special touches like a napkin rose. He was always quick and accommodating. Wonderful young man.

Chill out resturaunt:
We at dinner here on our second night. Ordered steak and lobster with a bottle of wine. For two people it came to 190 USD. The food was very good and there service amazing! Antonio was our server that night.
My husband also bought the ro.antic dinner on the beach for our anniversary. This was our only disappointment during our two weeks. We did not realize hurricane Michael was a tropical depression moving through so our dinner on the beach was cancelled and we were moved into the Chill Out resturaunt to an 8 top table with bright halogen lights above. Needless to say this lacked any romantic ambiance. The staff tried by turning on soft music but it wasn't the same. We made the best of it and now it's a memorable moment. Our frustration was we did not get what we paid for which was the ambiance. Our first meal was more romantic. It would have been nice if a discount or a free message or anything was offered to compensate. Our champagne (that came with the meal) was handed to us as we left the resturaunt. It was never brought to the table. Still great food.

Breakfast at Chill Out was my favorite way to start to morning. Great food, service and food. Geory was wonderful.

At the Laguna pool Rosemy and William were absolutely amazing the were attentive, friendly and entertaining. We enjoyed spending our days with them learning about there family a nod culture while they helped us learn their language. Couldnt speak higher about the entire team at the Villas. Villas are the only way to go. We've already booked three weeks next year cant wait.

One more mention is the waitress at the disco bar. I cant remember her name so I will post her picture with friends we met below. Wonderful service enjoyed practicing Spanish with her.

!st time in Mexico, won't be the last!
Reviewed 1 day ago

My hubby and I have just returned from a fabulous 2 week holiday at this hotel. It was our 1st time in Mexico and we were a bit apprehensive. There most certainly was nothing to be apprehensive about.
This hotel is wonderful. The staff are very friendly and polite, their English seems great (thought I'd mention this as recent reviewer reckons this is not the case), the hotel is spotless, food selection wonderful, rooms huge and immaculate (ok the fittings may be a little dated but so what!!), pool and garden areas are lovely and weather was fab.
The hotel wildlife can be quite amusing, mind you guests seem to forget they are wild and the most irritating thing I seen was guests feeding cats and coatis,

The beach was a bit smelly but it was still lovely to walk along and enjoy the sunshine.
We're not beach people and never found any problems getting a sunbed daily around one of the many pools.

There's a fabulous gym within the hotel and we both used the free classes available daily. Mala (hope this is correct spelling) was a wonderful Yoga/Pilates teacher and the classes were held in a lovely setting.

All in all we found this hotel and it's staff just wonderful.

Please ignore all the moaning reviewers and have a fab time here.

Rotten with damp, front desk complacent
Reviewed 2 days ago

We’re currently staying at the grand riviera. On arrival we were allocated a room with a damp smell so bad it caught the back of my thoat. We had to wait 5 hours until another room was available. It wasnt just as pungent and it was getting late so we spent the night there.

In the morning we were offered a different room which was worse and had an array of bugs in varying decay on the stairwell, so we decided to retain our current room until we could pay to upgrade.

Their new adjoing hotel the yucatan was showing availability on their website yet the front desk would not allow us to pay an upgrade & advised checking out early would incur a charge of 3000 pesos.

Their website also shows availabilty in the platinum suites & the villa suites in this resort and asked again at front desk to pay to upgrade in the hope the damp smell in those rooms wasnt as pungent, but despite it being available to purchase on their own website and many other websites, they maintain there is no availability.

Ive posted this review to warn anyone who is considering staying here of the terrible dampness we have encountered in the bedrooms. The front desk easily fob off your complaint as though it is a matter of routine, offering you different rooms, each one as mouldy as the next until you give in and accept one.

The mould is also present in the tiles of the swimming pool areas, particularly the top area nearer the sunset side. Yesterday we had black mould drifting over the tops of our toes.

Outside of the front desk area we have found the staff to be friendly and helpful, and have enjoyed no complaints with the food or drinks as yet.

Our only saving grace is we’re only here for one week ago fly home in a couple of days.