Very Good 255 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet


  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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property Suite Bedroom cottage



When you stay at Grand Hyatt Playa Del Carmen Resort in Playa del Carmen, you’ll be on the beach and minutes from Riviera Art Gallery and Mario Villanueva Stadium Madrid. This 4.5-star hotel is within close proximity of Quinta Alegria and Pier Navega.


Make yourself at home in one of the 314 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private furnished balconies. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a steam room, and a 24-hour fitness center. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

Enjoy a meal at one of the hotel’s dining establishments, which include 2 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink at one of the 3 bars/lounges.

Business & Travel Amenities

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 18 meeting rooms available for events.

How to Get There

Grand Hyatt Playa Del Carmen Resort
1a Avenida esquina Calle 26
Playa Del Carmen, 77710 Mexico


Just not that impressed overall

I'll start with the good things about this hotel (it just didn't feel like much of a resort to me). The location was great for my various diving activities and we could walk to the ferry terminal for east access to Cozumel. It was close to 5th Ave if that's your thing (it's not mine). The food we had at 2 of the restaurants was pretty good. The room was really large with a balcony. The pools were decent.

Aside from those things, I just wasn't that impressed. Sometimes the staff provided great service. But at least half if the time they were indifferent at best (especially near the pool). Again, a few people were great but the service was really inconsistent. The closet in the room had a funny smell. There were these tiny ants everywhere in the room. The beds were not that comfortable.

It was fine and I paid a really decent rate for it so wouldn't complain based on the cost. But this property lacked the service and amenities that I would expect in most resorts.

Really nice Hotel on the beach

Great staff with attention to detail. Love the premises well organize and thought out and plan out too! The location was perfect being close to most popular shops and restaurants! Fantastic! Superb! I was amazed how the staff acted really fast on everything I asked for. I guess my main amazement was how they were prepared on unusual request, for example they provided a last minute tailoring tool kit.

Food and Beverage Error

Be very cautious at check out for fees that were not yours. I was charged for beverage and food that (apparently at the pool) I did not receive or order. Be very careful when looking at your checkout receipt.