5.0
Excellent 889 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What To Know

  • Free WiFi throughout
  • If you're looking to have a relaxing swim, you're better off at the pool than the beach – the hotel's stretch of sand has really strong tides, a lot of seaweed, and is segmented by concrete blocks and sandbags (to help prevent reef erosion)
  • This is a family-friendly resort; there's a kid's club and plenty of activities to keep all ages entertained

Amenities

  •  Babysitting
  •  Gym
  •  Handicap Accessible
  •  Kids Club
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Resort Waterfront property living room Suite home condominium flooring

Overview

Location

With a stay at Generations Riviera Maya – All Inclusive in Playa del Carmen, you’ll be on the beach and close to El Manglar Golf Course. This 4.5-star resort is within the vicinity of Maroma Beach and Sanctuary of Hope and Time Capsule.

Rooms

Make yourself at home in one of the 144 air-conditioned rooms featuring iPod docking stations and free minibar items. Rooms have private balconies or patios. 42-inch LCD televisions with satellite programming provide entertainment, while wireless Internet access (surcharge) keeps you connected. Bathrooms with shower/tub combinations feature jetted bathtubs and complimentary toiletries.

Spa, Wellness & Premium Amenities

Take advantage of recreation opportunities including an outdoor pool and a fitness center. This resort also features wireless Internet access (surcharge), concierge services, and babysitting/childcare (surcharge). Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy a meal at one of the resort’s dining establishments, which include 5 restaurants and a coffee shop/café. From your room, you can also access 24-hour room service. Relax with a refreshing drink from a poolside bar or one of the 3 bars/lounges. A complimentary buffet breakfast is included.

Business & Travel Amenities

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and luggage storage.

How to Get There

Generations Riviera Maya – All Inclusive
Carretera Cancun Tulum km 45
Playa del Carmen, 77710 Mexico

Reviews

The staff made our stay wonderful
marklarose

The resort can be busy from weddings, but the Butlers (Nick, Imelda, Luiz and Avril) helped with reservations and transportation. Wilfredo and Victor were awesome preparing dinner in our room and Baldo and Cynthia at Haab restaurant helped us have one of the best meals we have had at a Karisma resort (which is saying a lot!) Jose at the Italian restaurant and lunch with Israel at the pizza restaurant were also superb. Even Abisai the bellman on our departure made us feel so welcomed. Besides the location directly across from the pool being too busy and the wedding parties dominating the pool, there were no complaints. A good place for multigenerational travel

Continues to exceed!!!
David D

My wife and I just returned from our third consecutive yearly trip to Generations. First of all-the entire El Dorado property is spectacular. We are Exotic members so we don’t have any comparison to other properties. We were there for 7 days. New to us this year was the use of the WhatsApp to communicate with our butlers. This is a very convenient feature. I’ll begin with highlighting our wonderful butler team. Imelda, Abril, Luiz and Nick were FANTASTIC. They are very energetic and attended to us exceptionally well. While being very professional, they are also very fun. Overall they have been our favorite butler “team” that we have ever had. We tried to eat across the resort. Our favorite is always Rincon Mexican. We ate here two nights. We ate at Kampaii 2 times as well. Umberto was the best waiter. Because it’s the spot for breakfast, Market Cafe probably doesn’t get many write ups. We love the breakfast. Liz Beth is the nicest hostess. She also works at Palms over lunch. She always greeted us warmly and remembered us. Jordan Borrego Is the best and absolutely nicest omelette maker ever! We spent most of our “bar time” at Sling at night and Gaviotas during the day. Ruben, at Sling, is the best, hardest working bartender I’ve ever met. Juan at Gaviotas was great too. We visited the Spa at Generations and Casitas. Our therapists Gabriella,Luz, Rosaura, and Gabrielle were fantastic. While we were there we were able to meet many wonderful people from across the globe. We saw multiple weddings everyday. The staff at the resort was unbelievable in setting up all the weddings. I’m sure every bride and groom felt special. Overall we continue to give “5-Stars” to El Dorado for the staff and the experience. There are so many great people I wish I could remember their names and recognize them all. We’ve never had anything but exceptional service in all the years that we’ve been going to the Karisma Resorts.

Another fabulous stay!
W6520FBnancys

We loved staying here because it is our “home away from home.” One of the main reasons we always return is because of the staff. Starting with management, especially Vane in the members’ concierge office who took care of making all of our dinner and special events reservations, Mariana the manager and José Luis as the head butler, we felt very well taken care of. The butlers who helped us were Imelda (who met all of our needs), Abril, Israel, Jesus, María José, Luiz, and Nick. The entertainment staff were so much fun with Myuriel in charge and Jose, Jimmy and Eddie helping out. We loved all of our drink servers including Marisol, Abner and Luis around the pool and at the beach and the bartenders Ivan, Ernesto and Camarero. A visit here would not be complete without the Cygnus Band and JuanRas playing music for us so we could dance both in and out of the pool. We had some great servers in the restaurants including Esther, Carlos, Roman, Rocha, Eduar and Eduardo. Lizbeth was the “hostess with the mostest.”