4.0
Very Good 720 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

When you stay at Family Club Grand Riviera Princess All Inclusive in Playa del Carmen, you’ll be on the beach and convenient to El Camaleon Golf Club and Gran Coral Golf. This 4-star resort is within close proximity of 28 de Julio Square and Guadalupe Church.

Rooms

Make yourself at home in one of the 144 guestrooms featuring iPod docking stations and DVD players. Rooms have private balconies or patios. 32-inch plasma televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms have jetted bathtubs and complimentary toiletries.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 12 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort’s 12 restaurants, or stay in and take advantage of 24-hour room service. When you are in need of a refreshing drink, visit a beach bar or one of 20 bars/lounges, or 3 poolside bars.

Business & Travel Amenities

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This resort has facilities measuring 27254 square feet (2532 square meters), including conference space. Free self parking is available onsite.

How to Get There

Family Club Grand Riviera Princess All Inclusive
Prolongación 5ta Avenida Mza 20 Lote 06
Playa del Carmen, 77710 Mexico

Reviews

4.0 Very Good 720 Reviews
Great for a Family Trip..ages 12, 9 and 8
Reviewed 3 days ago

We've traveled to Mexico before and did Sandos but this was way better!!! But this one did not have the huge slides sandos had...they had a small waterpark for smaller kids..but my 9 and 8 year were just fine using it all week in the morn.
-Rooms-family club rooms are great! 2 doubles and a pull out couch...double sinks and a jaquizzi...beer,waters,soda,cholcate milk refilled everyday...
also has a balcony with seats
-pools..awesome..swim bars are great...clean. outside grill some days from 1 to 5pm they grill fresh tacos...best ever! for free...lots of games in pools that staff organizes
-beach..Best ever! food right on beach,beach volleyball,sand castle contests,soccer,zumba,beach bar,water sports,bathroom,..all on beach..setup for the day and you won't need to leave Also, you can bring huge mugs with straws and they will refill you beer and hard liquor in these containers
-Kids club-great! only from 10am to 1pm then again from 2:30 to 6pm..besides that very cool. Pool for older kids along with xbox....little kids separated on other side...staff plays with them.
-buffet-not the greatest but very fresh.
-restaurants-best are Japanese steak house and Mexican
-Shows-at night starting around 7pm they have shows to watch...stuff for kids and adults too...
Sports Bar-very cool...pool,tvs, food,.no complaints
Also,people complain about SEAWEED...not that bad...people just complain
Returning very soon....kids half price 12 and under on some websites like vacation express!

Lovely place.... huge resort
Reviewed 6 days ago

We are currently here and so far haven’t got any negatives what so ever! We are in the family club section with a swim up room, WiFi is brilliant and the area is so quiet and close to the lobby.

There is a pirate buffet in the family club which mainly caters for children with a small selection of adult food. Still nice but we prefer the main lobby Buffet area.

Yes the food is warm as some have said but they cater for thousands of guests so it’s hard to keep it red hot.

Food is lovely and all drinks use the premium spirits such as beefeater gin, tanquery gin, Smirnoff vodka.

Overall I would definitely recommend this place as the grounds, staff and amenities are great.

Not even close to 5 star
Reviewed 1 week ago

We stayed in a Junior Family Suite room with a swim up pool for 2 weeks. The room simply did not work for us with 3 pre-teenage kids. There was no clothes space and the size and layout was poor. The pool was always shaded outside the room as was the balcony and did not connect to the main pool. The pillows smelled of sweat, there was poor quality toilet paper used and the toilet smelled sometimes, this was probably from the waste pipe. The wifi was very poor and kept dropping in and out.

The a la carte restaurant food is absolutely awful, and I do mean awful. Even the Mexican restaurant is bad, please come around my house I can cook far better and I'm not even a Mexican! The food was always cold, for some reason the steaks were brined which tasted foul. This is something particular to the hotel as steaks outside were not brined. The food in the restaurants was always reheated, not fresh and tasted disgusting!!! Note we ate outside the hotel on several occasions including Mexican food and it was great, so just something particular to the hotel....

The buffet food is an improvement but when meant to be hot was still usually cold. The food is mostly over-seasoned and although there is a wide range of food we couldn't eat all of it. Especially items such as broccoli and cauliflower with tomato sauce for breakfast!!! The buffet food for the most part I would say is ok and some dishes were quite nice.

The barmen are always hinting at tipping which really annoyed me. If you go, bring plenty of $1 bills to accommodate this..... Something which in Europe in an all inclusive hotel is not the norm. On one occasion I was not served by a Mexican barman so I left the bar. English people, especially men are down the pecking order!

The pools are all shallow which does suit a family style location but it would be nice to have deeper ones in places. The beach is caked with seaweed but they do try to get rid of it.

The evening entertainment is ok. However, after a while it does get boring with some Mexicans miming and dancing. No magicians, no live singers on stage etc, etc. Yes, I realise you have fire dancing but even that is repetitive and only on one night. Yes, you have Mexican market stalls roll in one night but come on, really..... And how much do they pay you?

The cocktails all seem watered down with the mixers and the beers being thin. I think the drinks in general all lead to upset stomachs for myself and family for 2 weeks. So stick to Gin and tonics and water if you go.

There are some positives to the hotel which is why I am not giving one star. It's clean, the layout is good and most of the staff are friendly.

In conclusion, I realise when responding the hotel may well say many customers are happy with the food and drinks. But when considering restaurants and bars in the UK, I quite simply would send it back and not pay for it and it's far worse than even a beefeater. In addition, they did try and organise a 'special' dinner after cancelling 3 a la carte restaurants, but as we were all 'on the toilet' during the time I politely declined. Thanks Grand Riviera Princess for the offer!

Avoid the hotel but go the Mexico it's a fantastic experience.....

Hand-Foot-Mouth
Reviewed 1 week ago

At this resort March 25-April 2 2019

This is the absolute LAST and only time we will ever go to this resort. It seemed extremely appealing to go as a family of four (two girls ages 5 & 2) and stay within a “family friendly” resort that was all-inclusive, however upon arrival there was a father of several young children getting the run-around from several staff when he wanted to speak to someone regarding all his children coming down with HFM. My husband and I about fainted listening to this man’s frustrations and we of course feared the worse. Well, low and behold-5 days into our vacation our 2 year old spiked 103 temps for 36hrs straight and broke out with HFM bumps. We treated her with our Tylenol and Advil that we brought along-thank God. We left one day later, upon coming back to Minnesota the following afternoon - our oldest who is 5 broke out in 103° fever and had to be brought home from school. She too, had HFM. My husband, that evening broke out in hives from head to toe with swelling of his hands and feet. A trip to the ER also confirms our fears. We are all bound to get this disgusting, highly contagious disease. Now, it was then April 6th when I finally came down with a fever for 24hrs followed by blisters covering my mouth, hands, back of legs and top of feet-also confirmed with an ER visit. I probably got it the worse and I came down with it the latest. My husband missed days of work-me a bit longer because I work in a Hospital, my children each missing days of school and daycare.

Just save yourself the disease and please, please don’t go here. We’ve let them know our concerns about the sanitariness of the children’s area’s and that the spread of this highly contagious disease needs to be intersected. They assume NO responsibility for the pain, time and money my family had endured and lost. This trip marked our 14th time staying in Playa Del Carmen-not once have my husband and I ever came down with any type of illness.

This resort is disgusting and the staff are rude; they need to take responsibility of what they are doing. DO NOT book here! I hope with this review a can save a family trip from being miserable...

Our family loved it
Reviewed 3 weeks ago

We visited this resort last summer. We found an amazing deal and decided to chance it. Wow. It was amazing! We stayed on the family side but didn’t really spend too much time in the kids area. This place is so spacious and has so many pools and the swim areas outside of the suites that we were able to find ample room at the pools. The grounds were immaculate. So well maintained. I have vacationed at numerous all-inclusive resorts and often times we get there and realize that some of the restaurants require reservations and we aren’t able to get one before our trips are over. I actually messaged the resort via Instagram and the representative that manages their account and beyond amazing! Gave her my travel dates and reservation info for our stay and she make reservations at a different places for us every night we were on the resort. It made our stay so easy! All the food we had was great! Even our kids loved it! Our kids especially loved the afternoon that they were able to paint at the craft hut. We lucked up their pieces the next day and they were beautifully fired and they are still proud of them today! My husband and I had a massage on the beach one day. It was lovely. My only complaint about that was I booked it because someone came around the pools and gave complimentary 10 min massages and I ended up booking because the gentleman was so good! When I showed at the actually massage the following day the man I booked with wasn’t there. It was sufficient but not the same as who I booked with. Over all, we will most likely be back to the resort even though we try to mix it up. We loved it that much!