4.0
Very Good 698 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

When you stay at Family Club Grand Riviera Princess All Inclusive in Playa del Carmen, you’ll be on the beach and convenient to El Camaleon Golf Club and Gran Coral Golf. This 4-star resort is within close proximity of 28 de Julio Square and Guadalupe Church.

Rooms

Make yourself at home in one of the 144 guestrooms featuring iPod docking stations and DVD players. Rooms have private balconies or patios. 32-inch plasma televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms have jetted bathtubs and complimentary toiletries.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 12 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort’s 12 restaurants, or stay in and take advantage of 24-hour room service. When you are in need of a refreshing drink, visit a beach bar or one of 20 bars/lounges, or 3 poolside bars.

Business & Travel Amenities

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This resort has facilities measuring 27254 square feet (2532 square meters), including conference space. Free self parking is available onsite.

How to Get There

Family Club Grand Riviera Princess All Inclusive
Prolongación 5ta Avenida Mza 20 Lote 06
Playa del Carmen, 77710 Mexico

Reviews

4.0 Very Good 698 Reviews
Hand Foot Mouth Disease
Reviewed 4 days ago

Just a heads-up.... We recently spent a week at this resort in the family club (Feb 6-13, 2019). Our youngest, age 3, got sick with a fever near the end of our stay, and had developed a spotty rash on is arms/legs/bum by the time we flew home. Since being home our other child as well as my wife and I have all been contracted Hand Foot Mouth (confirmed by our doctor). We had heard from other guests that HFM was confirmed in several kids staying in various parts of the resort, so we stopped using the kids club pool and activity center, unfortunately we were too late. Not saying this is the cause or location we contracted, but we thought it might be highly suspect given how the Virus spreads. We were never notified of any type of concern from the resort, nor were any of the kids areas closed. Hopefully the resort will react accordingly and step up their disinfecting/cleaning protocols, until then user beware.

Excellent Family Getaway
Reviewed 3 weeks ago

Our family consisting of 5 adults, 6 year old twins and 18 and 19 year old teens, recently returned from a one week stay, (Jan. 18th – Jan. 25th) in the Family Club section of the Grand Riviera Princess. We had all booked swim out suites, two of which were adjoining and the other was a few doors away.
The resort is only a few years old so everything still looked fresh and modern. The resort is well maintained and you could see staff everyday cleaning the public areas, sweeping the walkways and taking care of the beautifully landscaped grounds.
The Family Club is just one part of the Princess hotels complex which is massive in size so it does entail a bit of walking to get from one point to the next though there are shuttles available that can get you to all the main areas and which run on a 10 minute schedule. Thus even if you have mobility issues getting around should not be a problem.
Our swim out suite was spacious, nicely appointed and kept meticulously clean. It was a good sized bathroom with double vanity, a jacuzzi tub with proper bath amenities, a walk in shower and separate water closet. Slippers and bathrobes were provided. More than enough hangars in the closet and ample shelving for our clothes.
There were 2 buffets in the main building which served up a large variety of really good food. The breads and dessert selections were delicious. An egg making station was available in the morning and for lunch and dinner grilled meat and fish were on offer as well as a pasta station. There were so many a la cartes that it was impossible to sample them all in a week. There was also a Family Buffet in the main area which was quite small and really geared to young childrens’ palates. We visited the Grill, French International Gourmet, the Fondue, the Italian and Japanese. All were well presented, and really tasty. Wait staff were attentive and very friendly. We absolutely had no issues with the food that we sampled. House wines both white and red were quite palatable.
There was also a choice of bars on site but we tended to use the pool bar closest to our swim out suite during the day. The barmen and wait staff were superb. Quality of drinks was excellent and made to order. After dinner we usually stopped in at the lobby bar. The bartenders were so personable and really made a point of trying to get to know you. Whatever we ordered was made with premium labels and of a very good quality. No complaints here either. The little ones enjoyed their virgin pina coladas and daiquiris.
The grounds and walkways were lush and well manicured. Groundkeepers were visible everyday, cutting, trimming and tending to all the vegetation. Loved the mayan statues that skirted all the walkways.
There was an abundance of wildlife within the grounds. Lemurs and iguanas were in view in the grassy areas and the shrubbery by our swim out. The mangrove just beyond the beach hosted an abundance of wildlife including monkeys.
We visited the beach a few times but did not spend a lot of time there as the days we went it was quite windy and lots of seaweed was dredged up on shore. Workers tried hard to clear it but it was on certain days a monumental task. On calm days I am sure it could be quite lovely.
There were so many main pools from which to choose and all were lovely. Never had difficulty finding a chair whenever we went. They even had some areas for adults only. Each of the pools had an outdoor grill area that served up different fare and there was also a grilling station at the beach. In addition there was an indoor snack bar that served up a small variety of dishes in a buffet format.
There were so many activities being offered and so many places to visit that everyone had a blast. Neither the twins or older teens ever got bored. Needless to say, we immensely enjoyed ourselves.
The week sped by too quickly as vacations normally do and we regretted not booking a longer stay. Would we return one day? Definitely. It was a great family getaway and I would highly recommend the Family Club to anyone wishing a bit of luxury in a beautiful location with awesome food and staff.

Exceptional for family with young kids
Reviewed 3 weeks ago

We had a fabulous time. Hotel was clean and service was exceptional. Friendly people all around. During breakfast we had a personal magic show from Danny who made my kids smile from ear to ear. They just adored him. We found a cell phone in the water and the staff member right away followed protocol and got security involved. We left our safe open by mistake and right away had security make us go through the safe to confirm that nothing was missing. They follow strict protocols when it comes to security and that made us feel safe. Concierge called us daily to make sure we were OK and comfortable. Our daughter saw the doctor here for an eye infection, and again fast prompt response and had a courtesy call to make sure she was OK.

The sales people on staff were not annoying. They asked us if we were interested in a time share or purchasing property but after we said no, they left us alone and continued to be polite. They were not aggressive or in your face, which we really appreciated based on passed experience.

We came with a 14, 10 and 2 year old. All three girls had activities available for all ages. The only feedback for making our stay better would be the ants in the bathroom. Out of our control as we are in a tropical area. Didn't bother me but the girls were joking saying we adopted aunts as pets. lol.. All three girls including myself got bit probably 10 times from mosquito's or something that liked our blood. Husband was the only one who didn't get bit. Probably because of all his body hair. haha.

Overall great experience, loved the hotel, friendly staff, great options for food and restaurants. I would recommend the hotel to friends and family. It's a big resort so get your walking shoes on. (We loved that we could walk a good distance to get our exercise in).

Very good for young kids
Reviewed 3 weeks ago

The family club is defiantly worth it if you have a family with young kids. Your own kid friendly buffet, ice cream parlour, small pools for kids and bunk beds. We had a few small issues upon arrival but talked to a concierge named Pablo and he quickly rectified them and went above and beyond for us.

Not a 5 star.
Reviewed 1 month ago

Very upset about the quality of our vacation.
1) Upon arrival, we were seated on a bus that was over capacity by at least 5 passengers. We had to sit three children on our laps. I had two children on my lap and my wife had to sit with the other child, after a 4-hour flight. 3) The hotel was very over crowded. When we spoke to a Sunwing rep we were told that the hotel was 120% capacity. This made sense, as the lines for food, the lack of food, the recycling of food from lunch to dinner etc. was obvious and daily. (My son contracted pinworm which is still being treated) . This is the second occurrence with pinworm from FAMILY CLUB GRND RIVIERA. The first time in July 2018,.
4) On night 4, while attending the show. Guests without kids were offered a free upgrade to the Platinum Club. This was a slap in the face to all of the families who and I spoke to many were having an awful experience because of the food, service issues and over crowding.
5) On day 5 I broke my toe, I like so many other guests was hurt after slipping on the tile floors that were constantly wet.
6) Bars – By mid week bars were running out of ice, beer, pina colada mix, limes and various other standard offerings.
7) The manager for the family club Daniele did offer me a free dinner at the “chill out lounge” which I agreed to if we could eat off the regular menu. This was agreed to, but far from reality when we arrived for our reservation. Upon arrival, we were told that we had to eat off of the romantic menu (squid, shrimp etc). I told the staff member that my children would not eat these items and that I was promised that they could order off of the regular menu. Additionally, that I was allergic to seafood and that I could not eat many of the offerings on the pre-fix menu. The staffer refused to agree to these concerns and deferred to the manager who argued with my wife and I for 10 minutes before finally agreeing to my kids being given a supplemented supper. So our last meal at the hotel consisted my us fighting with staff in front of other guests for a meal we were promised by management. My supper consisted of a salad with ranch dressing and a steak the size of a golf ball. The kids were given one option.
******If you have small children avoid this hotel. I have been here twice and I will say with a certainty, this is not a 5 star hotel.
Cons:
Food - choices, selection, amount of buffets to guest ratios. The childrens food section is not up to par. Kids menu daily is chicken nuggets and burgers. A mix of fruit and dried hot foods. Food is often recycled from meal to meal.
Beach - access for families is difficult with strollers. The beach BBQ area is way to small for the amount of guests at the resort and the selection of food is poor and not what is to be expected at a 5 star.
amount of time required to walk everywhere can be difficult with small children or people with mobility issues.
Front end staff are difficult to deal with and often say whatever they can to dismiss the issue.
Kids club staff are great however, the facility has mould. Both visible and you will notice if you child has allergies breathing issues. You can also smell it in the air when you arrive.
The swim out rooms are great with children who are swimmers, but are very unsafe. The tiles are very slippery and the steps down to the water are a concern. Pools are not heated, so during the winter season are often very cool for most of the day.