4.0
Very Good 687 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
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Overview

Location

When you stay at Family Club Grand Riviera Princess All Inclusive in Playa del Carmen, you’ll be on the beach and convenient to El Camaleon Golf Club and Gran Coral Golf. This 4-star resort is within close proximity of 28 de Julio Square and Guadalupe Church.

Rooms

Make yourself at home in one of the 144 guestrooms featuring iPod docking stations and DVD players. Rooms have private balconies or patios. 32-inch plasma televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms have jetted bathtubs and complimentary toiletries.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 12 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort’s 12 restaurants, or stay in and take advantage of 24-hour room service. When you are in need of a refreshing drink, visit a beach bar or one of 20 bars/lounges, or 3 poolside bars.

Business & Travel Amenities

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This resort has facilities measuring 27254 square feet (2532 square meters), including conference space. Free self parking is available onsite.

How to Get There

Family Club Grand Riviera Princess All Inclusive
Prolongación 5ta Avenida Mza 20 Lote 06
Playa del Carmen, 77710 Mexico

Reviews

4.0 Very Good 687 Reviews
1st Mexico trip with kids
Reviewed 2 days ago

Overall we had a nice time. It was probably my least favorite resort out of the 3 I've been too. I felt the food I'd not the best though, you won't starve but there is nothing to rave about. The pirate buffet was great for the kids. Basic foods and the kids loved to play on the ship. Our server herminio was top notch. I ordered a custom omlet every morning and he was always quick to have my bailys ready. We stayed in a swim out room in the family club. Our kids are bit older (7&4) but the stairs are a bit of a death trap. They could use another railing to keep kids from falling or jumping off the one side. The room was nice though. Kids loved the bunk beds. The bar in the family club was nice the bartender Alex was amazing always remembered our kids favorite drinks and kept the crown coming for my husband. No one serves drinks by the swim ups you have to go to the bar which can be a nuisance if you are alone with kids swimming. I would have liked if we were closer to the action... beach and party pools are no where close to the family club. They really have you tucked away from everything. I thought we would utilize the kids club more but it was not enjoyable for my 7 year old. My 4 yr old spent 2 hours there and did enjoy it. The coatis while very cute are in abundance and can be a nuisance. All the guests feeding them and garbage cans that are not animal safe don't help matters. We found the beach very enjoyable. We did not find the rocks to bad of a hindrance. Little seaweed ocean was clear and beautiful. We took part in a few a la carts. Miso was by far my favorite. Only disappointment was that they charged extra for shrimp and lobster. I've never been to a resort that charged extra for these especially shrimp? The steak house was horrible. Over 3 hours to get cold food. We kept asking if they could hurry things along as my daughter was sick. Unfortunately my daughter ended up getting sick on the floor. My first instinct was to cover it up with napkins as to not ruin the experience of the table beside us and was instantly scolded by the waiter about using the linin napkins. We left right away with our daughter leaving our friends at the table who were waiting for dessert. They ended up cleaning up the mess themselves after waiting 20 min for someone to come clean up. We luckily had a better experience at other a la carts we tried. Overall the resort is nice the shows were amazing. But I don't think we will return. For me I think I need the little extras like room service excellent food and an ocean view.

Not terrible but won’t be back
Reviewed 5 days ago

We spent a week at this resort and for the most part it was fine but the resort is huge and was hard to navigate with small children. The beach is a long way from the family club side which means you should try not to forget anything because it is a long hike back or up to a 15 minute wait for the trolley. Also the amount of Coatis roaming around the beach and swim up pools was a little crazy. There are hundreds of them and some would jump up on the loungers and steal food while people were eating.
The shows were great but there are no elevators near the theatre for those with wheelchairs or strollers.
We were celebrating a birthday while we were there so decided on the steakhouse a la carte for dinner. We were in the restaurant for a total of 3 hours (this is when they came for our dessert order) and at about the 2 and a half hour mark, one of the children in our group got sick on the floor. We used a couple cloth napkins to cover it up as to try not to disturb the other diners and the waiter was more concerned about the napkins being soiled than the well being of the child or other guests. We had also preordered a cake and a couple of us had to wait around for it to get to the table. The cake was a 4x4 inch piece of cake and we were a group of 11. As a side note, all of the other a la carts we tried (Asian, Italian, and fondue) were delicious and in and out in an hour.

The pirate buffet was wonderful and the staff was great and when we went to the main buffet, we always picked the green one. They were better organized when it came to food labels and they were more accommodating.

When we went to check out we had to return the monitor and push around car we borrowed (this is a great service). The box the monitor was in was in rough shape and the one time I used the monitor I noticed it was missing an antenna for one of the parent units but we were already halfway through our trip and so I just used the other parent unit (I should have notified them when I noticed). We were charged $20 for the missing antenna that was never there so make sure that if signing one out, you and the concierge both check to make sure all parts are there.

Overall it wasn’t terrible. The beach was beautiful and I have to say it was one of the cleanest resorts I have been to so far but I personally won’t be back.

Best bang for your buck of any kids resort!
Reviewed 1 week ago

Despite some small touch ups such as the shows being in Spanish and my room a little too far from the action, this resort is pretty perfect for an easy trip with the kids to Mexico where you can share in the sun. The kids club is great and the kids pool is fun for a day or two. There are things for all ages and help when you need it. There are two spots in the day where they dont have kids club open that I dont get but other then that is is open from 730 to 10pm... a single parents dream.

Great trip
Reviewed 2 weeks ago

We just got back yesterday and we had a great time. Swim out family room is a must. Rooms very clean and spacious. The pools were nice. Kids loved the water park. The food was ok. Always found something to eat. I beach area was good just wish people wouldn’t reserve the chairs if they aren’t even in the beach area. They really need to do something about that. Overall a great vacation. Be prepared for lots is walking it’s a large resort.

Would not return. Have stayed at lower star resorts in area that are much better.
Reviewed 2 weeks ago

I have been to a dozen large 4*and 5* resorts in Riviera Maya and this is by far the worst I’ve stayed at. We go every year either as a family or just hubby and I. It was not overly clean and food was not good or fresh or even warm. House cleaning missed 3 days and I tip daily. We forgot the do not disturb sign on door one day so that day was our fault but today is day number 3 and it is 3:30 pm and still no cleaning? The same $5 is on bed from 3 days ago...

The beach has a roped off area that has many available chairs but this is only for “privileged” guests. The other half is for the rest. At 7 am it is not possible to find a shaded seat at either the beach or pool. All are being held but no one actually there. What people do (and what is allowed) is people get up early reserve both at beach and pool and then go on excursions until afternoon. I have never seen it to this degree but it is allowed at this resort.

The good: a lot of family extras: ice cream parlour, kids buffet, pool, etc. There are many a la carte restaurants but tbh the food was not good. The Japanese restaurant was only one that served hot food and it was made in front of you.

The bad: not clean at all. Our toilet seat is stained yellow from pee. We are in family section so maybe because toddlers are potty training? Idk but gross. The jacuzzi tub is gross with scum and mild in jets.

The food: as I mentioned, the food was sub par and my expectations are not that high for any all inclusive.

The drinks were okay but not consistent but I’m used to that. It helps going to order your own drinks and tipping well vs ordering from serving staff. Bar tenders were all friendly and no real complaints with drinks.

Entertainment: mediocre. Went to a couple shows and left half way through a couple more.

The resort is very large and with so many pools and such a large beach you would think you could find a shaded area as there are many but as I mentioned- all reserved.

Beach: a lot of sea weed and rocks. The “free” snorkeling staff were rude and asked for tips before even giving equipment.

We had a good time and resort was in no way awful... but definitely a disappointment compared to competition.

I would recommend any of the following over this resort: Iberostar, Barcelo, Bahia Principe Coba or Tulum and even Blue Bay.