4.0
Very Good 737 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

When you stay at Family Club Grand Riviera Princess All Inclusive in Playa del Carmen, you’ll be on the beach and convenient to El Camaleon Golf Club and Gran Coral Golf. This 4-star resort is within close proximity of 28 de Julio Square and Guadalupe Church.

Rooms

Make yourself at home in one of the 144 guestrooms featuring iPod docking stations and DVD players. Rooms have private balconies or patios. 32-inch plasma televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms have jetted bathtubs and complimentary toiletries.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 12 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort’s 12 restaurants, or stay in and take advantage of 24-hour room service. When you are in need of a refreshing drink, visit a beach bar or one of 20 bars/lounges, or 3 poolside bars.

Business & Travel Amenities

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This resort has facilities measuring 27254 square feet (2532 square meters), including conference space. Free self parking is available onsite.

How to Get There

Family Club Grand Riviera Princess All Inclusive
Prolongación 5ta Avenida Mza 20 Lote 06
Playa del Carmen, 77710 Mexico

Reviews

4.0 Very Good 737 Reviews
Great except for sellers chasing you to sign long term contract
Reviewed 24 hours ago

Great service, great food, nice shows, nice shopping. Beach not cleaned every day. Sellers chasing you to force you to sign long term contract, and making you feel you are robbing them if you don't want.

Great place ... Good entertainment
Reviewed 6 days ago

We are coming at Grand princes family club with all my family we get a lot of fun with the girls .. my son enjoy all the day with the girls of the kids club especially Ana with the glasses she it's so nice... Thanks Ana for make our vacation the best experience ever.. we really recommend this place. We come back soon ...

Very nice
Reviewed 2 weeks ago

Overall is a very nice hotel and is clean the entertainment and service was very good. The check in was very long and the kids club you have to pay extra to be part of it witch is kind of crazy for a all inclusive that is family friendly.

Great Kids Cub, Motor noise in kids pool. Average to bad food.
Reviewed 3 weeks ago

My kids love it, the kids club service was premium. I hated to be in the kids pool with the noise of the motors or compressors. I asked help to shut the down with no response from management.

This was my second time, I felt that good quality dropped, average to poor quality.

It’s also a shame the “Sargazo” problem at the beach. I love Caribe beach and it’s a shame that this problem is not well managed.

Great Family Vacation
Reviewed 4 weeks ago

We have just returned from staying 7 nights at the Family Club and we had a wonderful time. There are many mixed reviews about the resort so I wanted to share my own experience. First of all, we booked this trip with our children and their experience as the priority. They are ages 4 and 8. We stayed in a pool access room with a king bed and twin bunk beds. The room was wonderful. It could not have been any better for our family. The kids each had a pirate stuffed toy on their bed upon arrival, sand toys, kids robes and slippers, kids stool at bathroom sink, chocolate milk and juice in the fridge, soap shaped like a duck, frog puppet wash cloth, lollipops etc. The room was immaculate, I have nothing negative to say. I was very concerned about the pool access but was happy to find a lock very high on the door to the pool and also a glass door to enter the pool with an exterior lock that you had to reach over and twist. We loved the pool. It was very peaceful and clean. There was a bar at the pool with a server coming around occasionally to ask if we needed a drink. We were right near by the kid's club where they had hourly activities for the kids, You can also drop them off at certain times and go to the spa or whatever you like without them. The kids loved the club. We really liked the ice cream shop and Pirate Buffet for kids. It would be better on the main floor instead of the 3rd floor. It is nice to go there if the kids are being whiny or want a snack and you don't have to worry about bothering anyone. The negative I will say is that the buffet has too many closed hours. It is closed 10:30 am to 12:00pm and again from 3 pm to 6 pm. During the in between times there is no place to get a snack except ice cream. They really need to have some sort of snack bar available all hours of the day as kids do get hungry in between meals especially when swimming and playing on the beach. All of the buffets and restaurants in the resort are closed at these times. If you want to buy chips or something for snack you must do it at the gift shop which are of course absurd prices. Chips are 3 bags for $20 US.The buffets and restaurants will not allow you to take any food out so you can not bring something to snack on later. I like that the family club is off the side and is very quiet. It is a good 10 minutes walk to beach but you can catch a ride at all hours of the day.

Now to talk about the rest of the resort.

Positives:
-Beautiful resort and beautiful landscape. It is very well cared for. You will see people caring for it all hours of the day.
-Shows. The shows are great. The dancers are amazing in the theater. They have many things to entertain you and your family.
-Wildlife. We loved the wildlife at the resort. There are many animals living on the resort.
-Photographers.There are photographers all around the resort taking photos on the beach, in the pools (they are actually wading around the pools), taking photos with animals (monkey, parrot, cockatoo, iguana etc.) I will also add this to the list of negatives because the prices of the photos are absurd. I will get to that later. The photos are beautiful non the less.
- The resort is very large. That can be seen as a negative for some. But there are many places to go and things to see and do. You can catch a ride if you don't want to walk.
-Staff- the staff is very friendly. I did not have any negative experiences with any staff member I encountered.
-Spa- prices very reasonable. They negotiate on all of the spa prices. You say no to the price and they will greatly reduce it. Staff are walking around trying to get people to come to the spa and they are the ones to get you a low price on spa services.

Negatives:
-Beach. Of course I had read the reviews so I knew the sea weed would be there. My kids don't like much beach time so I wasn't very concerned, like I said this trip was for them. However, it was worse than I expected. The seaweed is actually growing at the shoreline and at the same time washing on shore and floating in the water. They have men out there raking and wheeling the seaweed away for hours. Every day is piles and piles they are taking away. And it smells like rotten eggs. Some days are better than others. There were some days we didn't stay on the beach because of the smell and amount of sea weed and there were other days where there was no smell and the sea weed was minimal. The water is shallow very far out and netted with buoys and a life guard on watch so we were able to go pretty far out into the ocean with only waist deep water. The water was nice there. We did not play along the shore at all. There was a lot of beach room for play away from the water and we did enjoy time there as well.
-Photo prices- ridiculous. They will not let you buy photos until the last day you are there. Of course they do this so you will want all the photos. We had 93 photos altogether. They want to charge $20 per photo but of course they will build packages. We ended up paying $350 US for a digital copy of all of our photos on a flash drive.
-Store prices- of course very high. Try to plan and not buy from the store in the resort or you will be paying a lot.
- Food. Food wasn't really bad but it wasn't really good either. It was mediocre. Again I had read reviews so I wasn't expecting anything fancy. The buffets pretty much have all the same foods so don't bother going to different ones. They have different theme every night. I have definitely had much worse resort food, but if you are looking for anything special to eat, you won't find it here. The kids loved the food of course. There was absolutely no shrimp on the buffets ever on any day which is a big disappointment. Seriously lacking seafood at the buffets. The restaurants aren't worth going to in my opinion. We went to 3 and then just decided to go to the buffet for the rest of the time.
- Room service is not included. It is reasonably priced though.

Overall we really enjoyed ourselves. This might be our favorite family vacay so far. I think it is great for the price which in my opinion is very reasonable.