4.0
Very Good 752 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

Amenities

  •  Babysitting
  •  Free WiFi
  •  Gym
  •  Kids Club
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

When you stay at Family Club Grand Riviera Princess All Inclusive in Playa del Carmen, you’ll be on the beach and convenient to El Camaleon Golf Club and Gran Coral Golf. This 4-star resort is within close proximity of 28 de Julio Square and Guadalupe Church.

Rooms

Make yourself at home in one of the 144 guestrooms featuring iPod docking stations and DVD players. Rooms have private balconies or patios. 32-inch plasma televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms have jetted bathtubs and complimentary toiletries.

Spa, Wellness & Premium Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You’re sure to appreciate the recreational amenities, which include 12 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort’s 12 restaurants, or stay in and take advantage of 24-hour room service. When you are in need of a refreshing drink, visit a beach bar or one of 20 bars/lounges, or 3 poolside bars.

Business & Travel Amenities

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This resort has facilities measuring 27254 square feet (2532 square meters), including conference space. Free self parking is available onsite.

How to Get There

Family Club Grand Riviera Princess All Inclusive
Prolongación 5ta Avenida Mza 20 Lote 06
Playa del Carmen, 77710 Mexico

Reviews

4.0 Very Good 752 Reviews
A perfect stay for you family
molsonalex

Alright, so let me start off by saying I usually go to 5 stars resort but my budget was lower for this trip so I decided to go to this resort. I had read every single review so I knew what I was getting into. It was mostly a trip for the kids.

My girlfriend, her daugher (5 yo) and my 2 kids (6 and 8) arrived during the night because of a big flight delay (12 hours), the check-in was quite fast at that time, thank god because the kids were exhausted. Kudos on that Princess.
The room:
Some big golf cart brought us and our luggage to our room, room 31041. The review was exactly as expected: King size bed, a 3-bed bunkbed, large bathroom and of course, a pretty huge terrace leading to the pool (swimout). Not every room on the first floor have this big terrace for some reason so I highly suggest that you ask for this room. It's pretty close to the bar and 2 minutes walk from the kids club and kids' "waterpark". The beds are not really comfortable unfortunately. Well, in the middle of the king bed, it's ok but on the side it's extremely soft, way too soft. They should really replace the mattress. But besides that, the room is just perfect. Ok, well, this is not a room that you can really be intimate with your loved one as there is only a curtain that separates your bed to the kids bed but we knew that upfront so we lived with it. There is wifi in the room and the speed is ok. There is wifi as well in restaurants, perfect when you want to have a romantic dinner while the kids watch YouTube videos on their tablets.

The restaurants:
What we read is kinda true. Most of the food we've had were pretty bland. The first night we went to the buffet. The food was cold and the food was bland so we decided that we would reserve for every other nights a la carte restaurants. What is good about this Family Club is you have your own concierge so you can book all your restaurants for the whole week instead of coming every single day to reserve for the next day. That's a BIG plus in our opinion. The Mexican was our favorite one. The mix tacos (chicken and steak) were so good! This is exactly what I want to taste when I'm in Mexico. Real Mexican food. We went to both steakhouses. One was good, the other one wasn't good at all and for some reason the wine at that restaurant was really bad. We usually enjoyed the red wine but that night, it was so bad and apparently they only have one brand so my guess is that bottle was infected. I told the server but he couldn't care less. Maybe he thought we were snobs, I don't know. Anyway, no big deal. We also enjoyed the Japanese restaurant with the show. Make sure to book well in advance because it books really quickly. I suggest booking the day that you arrive. The food at that restaurant was good. The show was soso but the kids seemed to appreciate it so that's what's important. The Pirate Buffet is not so good. We went once for lunch and didn't come back as it was really bland, cold and with not many choices to choose from. The breakfast is good. We also really liked Alexis, one of the waiter. Always smiling. Always. What a great personality he’s got.

The beach… Well, as you can expect when going to anywhere around Cancun and the Riviera Maya, it’s pretty bad. Lots of smelly seaweeds so went there twice. Once to have a look and we stayed probably 10 minutes and the other times, we probably stayed like 20 minutes for the foam party. I think this party should be held in one of the pools like we’ve seen to other resorts but whatever, the kids didn’t mind so that’s what’s important.

There are lots of pools. You can go to all the other Princess resorts (Grand Sunset, Grand Riviera and maybe Platinum but not sure we’re allowed with kids). We liked every pool. It was fun to change pools every day depending on our mood and the sun/shade. Almost every day we would spend the rest of the PM at our pool just in front of our room so basically in our swimout pool. That was our favorite one. My daughter was able to touch the bottom of the pool with her feet and all 3 were all able to do so closer to the stairs and the “water bed”.

The bars: For some reasons, it looks like we were VIPs. Hehe. We could get some drinks for free that others had to pay for them. For instance, Grand Marnier was free for us. Every time we would order it at the bar near the buffet restaurant, we would need to write down our name to some paper because they had to have some kind of inventory of who orders it. They had a good selection of alcohol such as Grand Marnier, Flor de Canà 7 years old and other top shel liquors. Every morning after breakfast, we would to the bar just nearby and ask for a frozen coffee with Bailey’s in it. It was pretty good.

Other stuff we enjoyed: We liked the ice cream bar / restaurant. Just be sure to wear a shirt or you’ll need to back to your room to get one. We liked seeing lots of Coatie. We even saw a spider monkey on the rail just in front of our swimout. That was pretty cool.

All in all, we really enjoyed our stay there. We would definitely go back, especially for the price that we paid for. I would give this resort a 4.5 stars out of 5 considering the price that we paid for. I don’t think it deserves 5 though because of the bland food so I’m giving it a 4 which is still pretty good.

3.5-4 Good value for your money
rosocamx

We were at the Family Club in Aug/2019. The Family Club is worth it. My daughter (5) very much enjoyed the water park, the pirate buffet, and the night shows. I was pleased with the buffets which had a different theme every night. We did not tried a la carte restaurants. The beach had some seaweed at that time, but everyone was a happy swimmer. The room was clean and comfortable. Unfortunately, we had issues with our toilet and our box safe but they were quick to fix them. Unfortunately, as mentioned in other reviews, not all the hosting staff were good. A staff member sent us through the stairs with a sleeping kid in my arms instead of sent us through the elevator; and the day we were leaving, a staff member opened the door of the room at 9:00am when we were still inside, which was annoying.
Overall we had a good time. I think it is good for the price.

Overall good experience
cath4422

Just came back from our family trip in August. Overall, we had a good time. That being said, if you are looking for a beach vacation this is NOT the place. It is not the hotel's fault, but the seaweed situation makes the beach unswimmable. This has affected all the resorts in the area. We were disappointed by this and decided to book an excursion to cozumel for the day which was BEAUTIFUL and we got our turquise water fix.

Couple points:

1. Food is typical for all-inclusives. No better, no worse than the other resorts we've stayed at. Don't eat at the Family club buffet. Food is cold and limited. The numerous other buffets are far superior. We also had great meals at the a-la carte restaurants. No complaints there.

2. Pools near the beach tend to smell like the rotting seaweed due to the wind blowing in the scent. It's not unbearable but not ideal.

3. Kids club was great. My kids (5 & 3) loved it and they had activities at 10am every day in addition to swimming

4. Rooms and hotel grounds were beautiful and well maintained. Comfortable beds.

5. As some others have mentioned, the staff wasnt as friendly as other all-inclusives. This didnt bother us much since we spent significantly less $$ than the other resorts we've stayed at.

6. Drinks were delicious and strong. They have a cocktail menu at the bar in the main lobby, but none at the other bars. Snap a picture of the cocktail menu so you can order these drinks at other bars. There are alot of good options on there.