What We Love
- Five swimming pools and a private beach
- The signature treatments at the resort’s Willow Stream Spa
- On-site golf at Mexico’s only PGA course; golfers can have their swing analyzed using the new Trackman IIIe video system at the Jim McLean Golf School
What To Know
- The resort is 45 minutes from Cancun and the scene here is all about relaxing
- The resort is spread out, but there are golf-cart shuttles to help get around the property
- As with all secluded resort properties, the dining options are all on-site
- A $20 resort fee per adult, per night, will be collected at the Jetsetter checkout
- Free WiFi
- Golf Course
- Kids Club
- Parking On Site
- Room Service
The Fairmont Mayakoba is a classic open-air Mexican resort anchored by a large main lobby area with restaurants and lounges. The rest of the jungle-covered grounds are crisscrossed by meandering pathways, canals, lagoons and five swimming pools. Guests are encouraged to explore by borrowing a free bike, and a white-sand beach means there are plenty of quiet places to relax.
Bed and Bath
The resort’s 401 rooms and suites are spread out over the sprawling property, so chances are you won’t see other guests outside public areas. The aesthetic is Mexican-jungle chic and two-story casitas feature palapa-style thatched roofs, private balconies overlooking the saltwater lagoons, and dark wooden furniture and sliding shutters that guard against midday heat. Bright woven fabrics reflect the colors of the Caribbean, while the all-marble bathrooms — with separate soaking tubs and glassed-in showers stocked with Le Labo products — add just the right touch of luxury.
Golf is a main draw, thanks to the PGA-rated Greg Norman-designed El Camaleon Golf Club, which snakes through the jungle and along the stunning coastline. Those looking to relax can partake in a signature treatment at the Willow Stream Spa or head to one of the five swimming pools for some sun. The property’s four restaurants include La Laguna Grille & Bar for casual all-day dining and the more formal Las Brisas for romantic oceanfront meals featuring fresh seafood.
In the Area
Adventurous travelers can snorkel or scuba the famous local cenotes (underwater cave systems) with local outfitters. Playa del Carmen is just 10 minutes away, and its main street, 5th Avenue, is filled with restaurants, boutiques and galleries. Ferries ply the waters from here to Cozumel, where visitors can snorkel and kayak in Chankanaab Marine National Park. Spend a day wandering the overgrown ruins of the ancient Maya citadel of Tulum (about an hour away), or venture even further into the jungle (about a 2.5-hour drive) to the sprawling pre-Columbian complex of soaring stone pyramids at Chichen Itza, one of the New Seven Wonders of the World.
How to Get There
The property itself is beautiful with extensive canals and lots of interesting nature sites. It is well maintained by a very pleasant staff who always greet you with a smile & an Ola. The accommodations are also very nice with large bathrooms & comfortable beds. That said, one of our box springs was broken, a live roach was found under the mattress, a closet light had to be totally re-fitted (new electrical gear) & the terrace doors needed to be lubricated. We changed rooms. No one from management ever contacted us even though we asked hotel staff to inform the hotel manager. I would suggest asking for rooms in the 300 or 100 series for convenience. This property is enormous and you frequently need to be transported around by long, multi passenger golf carts. You will get used to it. The 3 main restaurants offer up rather expensive (like Chicago, LA & NY) dinners and lunches that can only be described as mediocre to poor. Although we didn’t do so, I’d suggest getting on their “Meal Plan” since your dining expenses per day will be lower. Some menus have items that levy a supplemental charge for selections not covered by the Plan. Do not expect good meals here. It’s the one area that needs the most improvement. If it rains & you are with your kids, make sure to bring things to keep them amused. There’s nothing to do here when it rains. Do take the 1.5 hour boat trip through the canals. It also stops at the other hotels in the Mayakoba complex which are worth seeing.
We had the best experience of our lives with our visit to this resort. The best service ever and our 6 days went too fast. Exemplary service provided by the most gracious butler “Jorge”. We spent 2 nights in the beach casita and he made it perfect. Chauffeuring us around, making reservations at the wonderful resort restaurants, finding Mixers, Tequila and snacks. We can’t wait to return wondering if we can ever top this vacation.
The Fairmont is the grand dame of four luxury properties that make up the Mayakoba resort, all of which are integrated with the world class Mayakoba golf course. The Fairmont is immaculate with friendly, yet casual service. The rooms and suites are well appointed and extremely comfortable. As others have commented, the restaurants can be terrific, but are uneven.
The high-end rooms have the service of a butler, which in our case, made all the difference. We were blessed to have Chief Butler, Julia Schwartz, assigned to us. Julia did everything possible to make our stay as enjoyable and stress free as possible. She is hardworking, extremely knowledgeable about the resort, the surrounding area and anticipatory of every possible need. She is priceless. Our stay would not have been the same without her.
The Fairmont st Mayakoba is a stunning resort. The staff was friendly and attentive. The grounds, beach and facilities were immaculate. The standard size room is enormous and the bathroom is deluxe. I look forward to a return visit!!
2nd time after nine years. Lovely complex specially with having the luxury to dine in other hotels next door such as the Rosewood and Banyan Tree. It was great for family/kids but the product is tired and in disparate need for reservation. The housekeeping team is outstanding. The food and beverage is far behind the other hotels in the complex. Overall was good stay.