What We Love
- Five swimming pools and a private beach
- The signature treatments at the resort’s Willow Stream Spa
- On-site golf at Mexico’s only PGA course; golfers can have their swing analyzed using the new Trackman IIIe video system at the Jim McLean Golf School
What To Know
- The resort is 45 minutes from Cancun and the scene here is all about relaxing
- The resort is spread out, but there are golf-cart shuttles to help get around the property
- As with all secluded resort properties, the dining options are all on-site
- A $20 resort fee per adult, per night, will be collected at the Jetsetter checkout
- Free WiFi
- Golf Course
- Kids Club
- Parking On Site
- Room Service
The Fairmont Mayakoba is a classic open-air Mexican resort anchored by a large main lobby area with restaurants and lounges. The rest of the jungle-covered grounds are crisscrossed by meandering pathways, canals, lagoons and five swimming pools. Guests are encouraged to explore by borrowing a free bike, and a white-sand beach means there are plenty of quiet places to relax.
Bed and Bath
The resort’s 401 rooms and suites are spread out over the sprawling property, so chances are you won’t see other guests outside public areas. The aesthetic is Mexican-jungle chic and two-story casitas feature palapa-style thatched roofs, private balconies overlooking the saltwater lagoons, and dark wooden furniture and sliding shutters that guard against midday heat. Bright woven fabrics reflect the colors of the Caribbean, while the all-marble bathrooms — with separate soaking tubs and glassed-in showers stocked with Le Labo products — add just the right touch of luxury.
Golf is a main draw, thanks to the PGA-rated Greg Norman-designed El Camaleon Golf Club, which snakes through the jungle and along the stunning coastline. Those looking to relax can partake in a signature treatment at the Willow Stream Spa or head to one of the five swimming pools for some sun. The property’s four restaurants include La Laguna Grille & Bar for casual all-day dining and the more formal Las Brisas for romantic oceanfront meals featuring fresh seafood.
In the Area
Adventurous travelers can snorkel or scuba the famous local cenotes (underwater cave systems) with local outfitters. Playa del Carmen is just 10 minutes away, and its main street, 5th Avenue, is filled with restaurants, boutiques and galleries. Ferries ply the waters from here to Cozumel, where visitors can snorkel and kayak in Chankanaab Marine National Park. Spend a day wandering the overgrown ruins of the ancient Maya citadel of Tulum (about an hour away), or venture even further into the jungle (about a 2.5-hour drive) to the sprawling pre-Columbian complex of soaring stone pyramids at Chichen Itza, one of the New Seven Wonders of the World.
How to Get There
We came down for a weekend trip in July. The hotel and grounds are beautiful. The map of the front desk/hotel rooms is actually a lot closer for walking. You still need to take a golf cart to the beach but everything else is super easy to get to walking.
Our room was spacious but the bathroom needed to have some upgrades/work. There was some mold in our bathroom. I think just a serious look over by the general manager of the rooms would help.
The pools are great but there could be a few things changed. The pool closer to the front desk lacks a way to get drinks to it poolside. It would be nice to be able to order at a determined time so guests can get drinks but the hotel doesn't need 100% staffing levels. At the adult pool, there should be a umbrella for every set of loungers.
The beach is deep and there was enough loungers for us but we came when the seaweed was really bad. You couldn't go down in the water and they were constantly working on it.
Our 28th year anniversary Gift.
We had the pleasure of returning to the Fairmont Mayakoba for our 28th year wedding anniversary. We believe that making to 28 years of marriage deserves to be celebrated and we picked the perfect spot. The Fairmont Mayakoba was incredible, the resort was amazing, however, that wasn’t what made our stay so special. What made our vacation stellar and memorable was the outstanding Fairmont staff. I would like to let the Fairmont Management know that they truly have some exception staff. I would like to begin with Carla Alcala from royal service she was amazing, thoughtful and a true professional, her customer service was truly Royal. Carla went above and beyond to accommodate our wishes. We enjoyed calling Royal service knowing that Carla would answer the phone with a smile in her voice doing her best to aid us in any way possible. Another wonderful staff member that needs to be mentioned is Marbrig Vargkss. Marbrig was in transportation. She was so lovely and welcoming that we hoped that she was just around the corner with her extended golf cart coming to pick us up. Chatting with Marbrig started and ended our day off perfectly. She always had a genuine smile that made us feel welcomed. We truly enjoyed the rides around the resort. We were also delighted to have our meals at the La Laguna restaurant. That adventure would start off with Paola Grimaldi, Paola’s attentive and warm personality was the best starter ever. Her lovely smile and quickness in meeting our needs was superb. On the evening of our anniversary the wonderful La Laguna staff sang a song and had a delicious treat for us to enjoy. The experience was truly a memory that will keep us smiling forever. Thank you La Laguna staff for your thoughtfulness. I want to mention the delightful talented Chef Oscar Jines of the La Laguna. Oscar Jines was so accommodating to our daughter food allergy that she never had a negative experience during our stay. Oscar diligence was refreshing and truly admirable. Seeing Oscar durning our dinner experience was joyful. A big shout out goes to the wonderful and hard working Fairmont Mayakoba Staff that made our vacation a experience that was unforgettable. Thank you.
The rooms were nice and the food was good. There were never enough bikes or golf carts when you needed them for the far trip to the beach. The fire alarm in our room went off one night with no explanation as to what happened. All inclusion package was good.
I can not say enough to explain how wonderful our Fairmont Mayakoba experience was. My significant other and I stayed there for only one evening, as a birthday celebration and a way to end our time in Mexico; we had come from being in Tulum for the past 4 nights and wanted a night of luxury before we headed to the airport the next afternoon. From the moment we arrived we were already sad we only had 24 hours there. The staff was excellent, absolutely incredible every step of the way. We never wanted for anything and everyone was so kind and full of smiles. They also left a lovely little birthday dessert in our room with a candle and matches, which was so thoughtful. we can not wait until the next time we will be able to visit the Fairmont Mayakoba.
Is one of the best hotels I ever stay the staf and overall personnel are exceptional they for the extra mile to make you happy and comfortable the do not hesitate in chatting with you give directions and suggestions just great they are the prime asset for the hotel