El Dorado Seaside Suites by Karisma – All Inclusive
What We Love
- All 282 suites have Jacuzzi tubs for two and romantic outdoor areas
- Dipping into the lazy river right from your Junior Suite
- Located halfway between the late-night scene in Playa del Carmen and off-the-grid vibes in Tulum
- The resort has five bars, three of which you can swim to
What To Know
- All on-site gourmet restaurants adhere to a “casual elegance” dress code
- Although small, the beach is pristine and lined with palm trees
- Pets and children under 18 are not allowed
- Free WiFi
- Parking On Site
- Room Service
A meandering lazy river, thickets of palm trees, myriad swim-up bars and a lounger-lined beach set the barefoot chic ambiance at this all-suite resort just 25 minutes south of Playa del Carmen. All 282 suites feature marble or Mexican tile floors, a Jacuzzi for two and a private balcony or terrace. Book a Swim-up Jacuzzi Suite so you can slip right into the lazy river that snakes in front of the rooms to the resort’s main pool. Should you want to book Nâay Spa’s signature Beachfront Sky Massage or simply sip on frosty margaritas in a private cabana, a designated beach butler stands at the ready. On the activities menu? Kayaking, snorkeling, beach and water volleyball, yoga, dance lessons and a variety of shows. And when you’ve worked up an appetite, you can choose among six restaurants, including the á la carte Arrecifes, the modern Asian-focused Klay Talay and the wine-centric Mia Casa Italian restaurant.
In the Area
The resort is located just 25 minutes south of the restaurant- and bar-lined streets of downtown Playa del Carmen. Don’t miss the shrimp tacos with the spicy verde sauce at La Floresta (between Constituentes and Juarez streets) on the southbound service road just underneath the Highway 307 bypass. For traditional Mexican, try Carboncitos (4 Norte, between 5th and 10th avenues), where the people-watching is as good as the flank steak burrito and $6 jumbo margaritas. Must-orders at the Italian-owned Piola (Calle 38 between 5th and 1st avenues) include the wood-oven fired pizzas and basil martinis, served in an intimate garden two blocks from the beach. A trip to the Riviera Maya is not complete without seeing the ancient Mayan Ruins of Chichén Itza , the seaside structures of Tulum and the jungle-fringed peaks of Coba. Looking to escape into the wild? Drive 20 minutes through Tulum’s Hotel Zone to the 1.3-million-acre Sian Ka’an Biosphere Reserve, an UNESCO site flanked by the Caribbean on one side and a turquoise lagoon on the other that’s prime for kayaking and underwater cenote diving. Afterward, watch the sunset with a salty margarita and a bowl of ceviche from casual rooftop spot Cesiak.
How to Get There
Me and my wife had a awesome time. Food was excellent and so were the drinks. Had a awesome room with a nice view. We really enjoyed our couples massage and Hydrotherapy session. We met some new friends while at the resort.
Currently staying here and I'm writing this review midway through our second week.
I'll start with the restaurants, they do have a good selection and accommodate all allergy/dietary requirements. However you generally have to wait for a table when you want to eat between 6.30 and 8.30pm not ideal when you have plans for the evening and then can't get any food because the wait is over 40 minutes At the 3 restaurants you have just tried. Annoyingly my husband did get there early when there was space whilst i popped to change some money over, they will not let you have table unless your whole party is there pretty silly I think and has ended up ruining our evening.
Swimming pools are vey designed around guests having a swim up pool on the exception of the entertainment pool which doesn't have a huge amount of sunbeds around. Speaking of sunbeds they are very uncomfortable and often get reserved up early by the 50+ generation so if your not an early riser good luck getting one.
Beach is lovley and staff work hard to clear the seaweed away and is great for snorkeling if you go out past the rocks, although not very deep so great for floating but not swimming.
The hotel has a great view on not giving out straws with drinks so they dont end up in sea which is good to see. We bought resuable ones from our rep unfortunatly we have left them in various places over the holiday...its easy to forget! We were told they will give you one if you ask however I have been refused a couple of times which isn't ideal as my partner actually needs to drink through one given he recently had sugary inside his mouth...so a bit of a let down there.
Rooms are lovley and spacious which is great and have been kept amazingly clean and mini bar topped up daily.
The 24 hour room service is a great addition.
My reasons for rating the hotel down are unfortunatly because 1. The sunbeds are really bad..for a 5* hotel they should invest and upgrade these
2 after the poor service tonight at dinner ultimately resulting in us not being able to eat in any of the restaurants
I stayed here for 2 weeks from 18th November with my partner. I really couldn’t fault this hotel, the managers and staff go above and beyond to ensure you are happy, they really care about their guests. The resort itself is beautiful, they have enough restaurants that meals are never repetitive. I told the manager in advance of our stay that I was vegan, and the chefs went out of their way to cater to my taste and to ensure that my meals were exciting and different each day, that is above a 5* service!!
I have never seen service like this at any other 5* hotel, it really made the holiday so special.
Aside from amazing staff and service, the hotel really met our needs as a couple in our 30’s because on the sensimar side you will find peace and tranquility, a truly relaxed experience, however if you wander over to the el dorado side you will find more of a party atmosphere - we especially enjoyed the foam party on both Saturdays (yes, we went twice!) and playing pool in the bar into the early hours (2am close) Perfect balance for us!
A huge thank you to everyone at the hotel who made our stay an unforgettable experience - I’m sure we will be back
Travelled on the Dreamliner upgraded to premium, definitely worth the money, bit of a long wait to get through the immigration process, and then we had a wait on the bus before we started the 1.30 hour journey to the hotel, more form filling in once we arrived then had to wait for a golf buggy to take us to our room, from landing to getting into our room it took three hours. Now we had read all the reviews about the rooms needing a bit of a makeover, but the shock we got when we entered we were not expecting! Tired, old, dirty, smelly, bleak room, and we knew we could not spend our two weeks holiday in it, We called reception and within the hour we were moved to another room but on arrival the lock didn't work and this took almost an hour to rectify ( This ended up being a saga as it happened on countless occasions after) It was a much bigger room and also a cleaner one, but even so the rooms definitely let this place down they need a refurb and soon.
The staff are what makes this hotel, they go above and beyond and then some, they never stop and I mean literally never stop from the front of house to the people cleaning the toilets I can only say excellente.
Food was beyond our expectation for all inclusive it was by far the best we have experienced so much choice in restaraunts and styles of food Italian Mia casa was beautiful inside and the food glorious it was like sitting in an Italian street in Venice and the food matched the atmosphere, our other favourite was The Gourmer pub where again the food and service was exceptional. Arricife was our main port of call due to the fact it was central again fantastic food and service a big shout out to Xavier our favourite waiter, and to Isreal from reception who went over and above to accommodate us with the room situation.
Overall we had an amazing holiday and we would definitely recommend this hotel, AND if the rooms do get a refurb we will definately be back!
One last mention to the unsung heroes the beach cleaners who have the unenviable task of clearing the neverending onslaught of seaweed.
A super hotel with excellent enthusiastic staff, wonderful restaurants and food choice, top shelf drinks and a white sand beach. The staff worked incredibly hard to clear seaweed each day keeping the beach beautiful for us to enjoy. Only one recommendation for management to consider whilst the palapas are extremely comfortable the sun longes could be improved on as they are very uncomfortable