Terrible 817 Reviews
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This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • All 282 suites have Jacuzzi tubs for two and romantic outdoor areas
  • Dipping into the lazy river right from your Junior Suite
  • Located halfway between the late-night scene in Playa del Carmen and off-the-grid vibes in Tulum
  • The resort has five bars, three of which you can swim to

What To Know

  • All on-site gourmet restaurants adhere to a “casual elegance” dress code
  • Although small, the beach is pristine and lined with palm trees
  • Pets and children under 18 are not allowed


  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
All-inclusive Dining Drink Eat Modern Tropical Waterfront property home Resort Lobby restaurant living room cottage hacienda Villa


Romantic adults-only resort with swim-up rooms on the Riviera Maya’s azure Caribbean coast

The Lowdown

A meandering lazy river, thickets of palm trees, myriad swim-up bars and a lounger-lined beach set the barefoot chic ambiance at this all-suite resort just 25 minutes south of Playa del Carmen. All 282 suites feature marble or Mexican tile floors, a Jacuzzi for two and a private balcony or terrace. Book a Swim-up Jacuzzi Suite so you can slip right into the lazy river that snakes in front of the rooms to the resort’s main pool. Should you want to book Nâay Spa’s signature Beachfront Sky Massage or simply sip on frosty margaritas in a private cabana, a designated beach butler stands at the ready. On the activities menu? Kayaking, snorkeling, beach and water volleyball, yoga, dance lessons and a variety of shows. And when you’ve worked up an appetite, you can choose among six restaurants, including the á la carte Arrecifes, the modern Asian-focused Klay Talay and the wine-centric Mia Casa Italian restaurant.

In the Area

The resort is located just 25 minutes south of the restaurant- and bar-lined streets of downtown Playa del Carmen. Don’t miss the shrimp tacos with the spicy verde sauce at La Floresta (between Constituentes and Juarez streets) on the southbound service road just underneath the Highway 307 bypass. For traditional Mexican, try Carboncitos (4 Norte, between 5th and 10th avenues), where the people-watching is as good as the flank steak burrito and $6 jumbo margaritas. Must-orders at the Italian-owned Piola (Calle 38 between 5th and 1st avenues) include the wood-oven fired pizzas and basil martinis, served in an intimate garden two blocks from the beach. A trip to the Riviera Maya is not complete without seeing the ancient Mayan Ruins of Chichén Itza , the seaside structures of Tulum and the jungle-fringed peaks of Coba. Looking to escape into the wild? Drive 20 minutes through Tulum’s Hotel Zone to the 1.3-million-acre Sian Ka’an Biosphere Reserve, an UNESCO site flanked by the Caribbean on one side and a turquoise lagoon on the other that’s prime for kayaking and underwater cenote diving. Afterward, watch the sunset with a salty margarita and a bowl of ceviche from casual rooftop spot Cesiak.

How to Get There

El Dorado Seaside Suites by Karisma – All Inclusive
Km 95 Carretera Cancun-Tulum
Kantenah, 77710 Mexico


The most amazing holiday!

We visited this resort at the beginning of august and would come back in a heartbeat! It is paradise. The resort and grounds are stunning. The rooms and facilities were always spotless and the staff work so hard to keep them looking this way. There is so much wildlife within the resort which is amazing to see. Iguanas, coatis, racoons, pelicans... there was so much to see! Our worry before arriving was the seaweed. Yes, there can be a lot at times. But the men on the beach work all day, moving the seaweed. We really did not find it a problem at all. There are so many good things about this resort, do not let this put you off! The restaurants are all incredible, there are two sides to the hotel, the el dorado side and the sensimar side, which means you have lots of choice as you can use both. If you have an allergy or dietary requirement, the hotel does everything possible to meet them. Before you take a seat, the restaurants ask about your requirements; I am vegetarian and can struggle on all inclusive holidays, but I have never had so much choice. Our favourite restaurant was Mia Casa on the American side - special thanks to Antonio who served us there! Finally, the best thing about this holiday was the staff. Every single person who works there goes above and beyond to help you and make sure you have a wonderful holiday. We had to get out more money for tips as you genuinely want to tip everyone there as they could not do enough for you. Everyone is so friendly. If you're looking to book trips, definitely book when you are there. Alberto and Diego run 'Vacautics watersports' on the beach. We booked 2 trips with them, both were so good. They are lovely people, not pushy at all. They give you all the information you need and let you think about what you want to do. If you're thinking about booking here, definitely do it, you will not regret it!

Great hotel with Vacuatics

The hotel and especially the staff are lovely. Whilst here they changed the policy regarding the gourmet restaurants so whereas before you only had to book a couple you now have to book all. It's having teething problems and hopefully suggestions will be taken on board.
Vacuatics - I wanted to especially mention Diego, Alberto and Kevin at Vacuatics (as many others have). After you settle in go see them before arranging any external activities. A more friendly and helpful team will be hard to find, I cannot praise them enough. They will arrange what you want and give you the best advice before then getting the lowest price. Thanks for arranging my scuba diving (see my comments for Dive Mike too) which took me to 319 logged dives.

5* hotel with 5* food, service & facilities

Just returned from a fantastic week at this hotel (and a week really wasn't long enough which I quickly discovered upon arrival!)
The food was fantastic, the service was impeccable and I have no doubt my partner and I will be returning another year (which we NEVER do as we don't like to visit the same place twice)
I honestly don't know how anyone has a bad word to say about it. At the end of the day, everyone is personal and what might bother one person, won't even cross the mind of another, so It really is just down to the person and how nit picky they are, but in my opinion, there really wasn't anything to fault.
The staff deserve massive recognition as they make this place what it is.
We're lucky to have eaten in some fantastic places, both in the UK and in Europe, but the food here will take a lot to beat. We were shocked at how good the quality of an all inclusive restaurant could be, and at the Al La Carte restaurants we felt like we should be paying at the end it was that good!
I'm sad to now be back in boring England (jet lag in tow!) but I'm left with amazing memories of a perfect place (for me anyway ;-))