4.5
Very Good 11576 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Seven restaurants and 13 swimming pools
  • The dance 'til dawn disco and live entertainment every evening
  • 20,000 square foot Spa Royale

What To Know

  • The resort is spread out; grab an electric golf cart shuttle at Reception if you don’t want to walk too far
  • If you like to turn in early, ask for rooms far from the entertainment area
  • WiFi costs $12 a day or $52 a week

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap-accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Adults-only playground on the Riviera Maya

The Lowdown

This 639-room resort is as vast and fun-filled as a theme park, only with one major element missing: there are no kids allowed. There are thirteen different swimming pools (complete with swim-up bars), a private, mile-long white sand beach, shows, dance clubs, and nine different restaurants including sushi (Kampai), Italian (D’Italia Casitas), plus a five-course gastronomic journey every evening at Fuentes Culinary Theater. And along with the fun come the games: beach volleyball, tennis, and aqua-aerobics. Just don’t tell the kids what they’re missing.

In the Area

The resort is set on the Caribbean sea amid 450 acres of tropical jungle, but it’s only fifteen minutes away from the shops and cafés of Calle Corazon and Quinta Avenida in Playa del Carmen. Golfers make the twenty minute trip to the Golf Club at Playacar and snorkelers head to Puerto Morelos to check out the Mesoamerican barrier reef. Of course, it wouldn’t be a trip to the Riviera Maya without a visit to a Mayan archaeological site; guests choose from a half day jaunt to ruins of Tulum or a full day trip to Chichén Itzá.

How to Get There

El Dorado Royale, A Spa Resort by Karisma, Gourmet Inclusive
Km 45 Carretera Cancun
Playa del Carmen, 77710 Mexico

Reviews

4.5 Very Good 11576 Reviews
Very good relaxing holiday
Reviewed 5 hours ago

Visited this hotel in early July and had a really good time, this really is a huge property, you have the El Dorado Royale which then leads on to the casitas, both of which are adults only, and then on to the Generations family hotel, about 1.2 miles in length along the shoreline. They are now ppbuilding another family resort after Generations (Nickelodeon I think) which will make it even bigger!! But all of the fantastic grounds are beautifully tended with many water features & pools, in fact it seems like there’s a pool with swim up bar every 50 yards, and spotlessly clean.
First the positives, really good comfy and clean rooms, food and range of culinary choices and restaurants are fantastic, the choice of food, presentation and ease of booking restaurants really is a major plus for this resort. The choice of swimming pool, either busy & noisy with everything going on or quiet and relaxing and chilling with a cocktail or two. Sun beds around the popular pools are reserved fairly early, but we were never unable to find a bed or a cabana either at a pool or on the beach. The staff are friendly and approachable and very well trained, we did tip staff as we went for good service but I don’t think they expected it or treated you any differently if you didn’t. Premium brand drinks are a definite plus, but remember to ask for them by name, they do run out of the popular brands at busy bars, but they always have a decent 2nd or 3rd choice. The spa area and gym are very good, as are the fitness staff, we did 3 or 4 yoga classes on the beach and the 2 girls taking the class were very good, well trained and informative.
The slight negative, the buggy’s that fly around the resort are very abundant and frequent, and they do go quite quickly, a real problem at night because a lot of them either don’t have or don’t use lights! (Please El Dorado, address this immediately) we were close to being knocked over more than once.
I think the big negative that brings is all inclusive resort down, is the fact that it’s not all inclusive. They have days where they have things being cooked around the resort, which you think are for everyone, only to approach and ask and being told that it’s ticket only which on 1 day were $98 each! Only one example, and hardly ALL inclusive. The wine list is extortionate, and although there are House/table wines available, it would have been nice to have a good bottle of wine without needing a second mortgage. Then there’s the steak and lobster menu, which you can buy, minimum price for an upgraded steak approx £32 each and lobster £15 each. ALL INCLUSIVE?? When you have already paid about £4000 for your holiday, I think it should be expected that everything (food & drink wise) in a A/I resort is paid for. I have been to many very good A/I resorts where this is the case. There is also the hard sell to become a member (time share), or go on trips outside the hotel, (TBF the tour operators, as always, try to push these too) If you are polite but firm, they usually get the message. If you like massage, remember to bring your gold credit card, very expensive!!
I don’t want you to take away from this review that this is a bad resort, it isn’t, it is very very good, it’s just that it could be so much better. Overall we had a fantastic time and would have no hesitation in recommending this beautiful resort to anyone, just a couple of gripes, that did not distract from us having a great time. I’m sure if you went you would enjoy it too.
Just a word about the staff, they are fabulous, well done to everyone their. A special mention to Pedro at the beach bar, never stops, always happy, (remembered our drinks after only 1 day)! Jonathon at the spot pool bar, Roman at the spot restaurant, and sorry, I forget the names of so many of the others who really made our holiday, but thank you to all.
Would I go back? Yes, at the drop of a hat!! 👍

Amazing!
Reviewed 1 day ago

Stayed for 3 night recently with a group from work and had an amazing time. The property is beautiful. Loved how low key and laid back if feels. Truly made for rest and relaxation. No loud music or drunk guests. Pool closed bar at 5 pm. Activities at hotel were varied. Got to do bike tour and 5K. Restaurants were all sit down type and food was excellent. Staff was always friendly, courteous and professional. Rooms were big, spotless and very comfortable. A/C was always cold. Room service was quick and tasty. Will stay again, no doubt!!

Great vacations.
Reviewed 1 day ago

We spent 4 amazing days at El Dorado Royale, service is very good and staff is always kind and willing to help. All the restaurants we managed to visit were very good. My only complaint is that craft beer should not be charged as an extra. Other than this, I highly recommend to book if you want to spend some wonderful days.

Truly Outstanding
Reviewed 1 day ago

From the moment we stepped into this hotel we knew we had chosen the right place for our holiday. Flying from the UK, we were worried what to expect but the reviews did not let us down.
The staff couldn’t do too much for you, the quality of the food and drinks were above expectations and excellent. Restaurants Kampai, Fuentes and Santa Fay our favourites! But try to avoid d’italia Villas as the food was substandard.
Before we arrived, we asked for a refurbished room and we weren’t disappointed - they are quiet and tucked away from any noise at night. We found the spot pool to be the best if you wanted a relax and Fuentes swim up bar was also great!
Take advantage of the shuttle service around the hotel as it can be helpful to travel to casitas and generations for dinner.
The Mexican fiesta on a Tuesday was a highlight- an evening of traditional Mexican food served buffet style with eventrerainent and of course tequila!!

There were a lot of complaints about paying extra for specialitywine from other couples, but we found if you listened and then politely declined,no one was offended.

Overall, If you are looking for a relaxing couples hotel, that isn’t too quiet with lots of things to do we reccomend you come here...we can’t wait to return!

Honeymoon was excellente!!!
Reviewed 1 day ago

We chose to celebrate our honeymoon here as we have been before and loved the place ! We had a fantastic time with great service and food! The room was already prepared for us with a honeymoon sign on the door ! As you enter the lobby you instantly get an amazing fresh smell and are greeted by the fantastic staff with proseco. You are then taken away by cart to begin your holiday ! All the restaurants are fantastic our favourites are kampai at casitas and jade which is in generations both serve Asian food . Attention to detail in this resort is amazing from the perfect gardens to the “holas” to every staff member you pass. We spent most of our time at fuentes pool which is quieter than the main pool and easier to get a sun lounger or cabana bed!
Special mention for Ricardo and Fuentes bar who always greeted me in the morning with a “hola” and my favourite mango tango drink! He would talk about anything and highlight Mexican culture and events that are happening throughout the resort. He is a real credit to el dorado and made our stay even more enjoyable. Last mention is the manager in kampai at lunch offer referred to as peter Parker! He always welcomed us by last name and always remembered our room number ! He made us feel special and his attention to detail was amazing, he made our trip a trip to remember ! Thanks el dorado!! Mr & Mrs Porte