4.5
Very Good 13713 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Seven restaurants and 13 swimming pools
  • The dance 'til dawn disco and live entertainment every evening
  • 20,000 square foot Spa Royale

What To Know

  • The resort is spread out; grab an electric golf cart shuttle at Reception if you don’t want to walk too far
  • If you like to turn in early, ask for rooms far from the entertainment area
  • WiFi costs $12 a day or $52 a week

Amenities

  •  Bar
  •  Free WiFi
  •  Gym
  •  Handicap Accessible
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Adults-only playground on the Riviera Maya

The Lowdown

This 639-room resort is as vast and fun-filled as a theme park, only with one major element missing: there are no kids allowed. There are thirteen different swimming pools (complete with swim-up bars), a private, mile-long white sand beach, shows, dance clubs, and nine different restaurants including sushi (Kampai), Italian (D’Italia Casitas), plus a five-course gastronomic journey every evening at Fuentes Culinary Theater. And along with the fun come the games: beach volleyball, tennis, and aqua-aerobics. Just don’t tell the kids what they’re missing.

In the Area

The resort is set on the Caribbean sea amid 450 acres of tropical jungle, but it’s only fifteen minutes away from the shops and cafés of Calle Corazon and Quinta Avenida in Playa del Carmen. Golfers make the twenty minute trip to the Golf Club at Playacar and snorkelers head to Puerto Morelos to check out the Mesoamerican barrier reef. Of course, it wouldn’t be a trip to the Riviera Maya without a visit to a Mayan archaeological site; guests choose from a half day jaunt to ruins of Tulum or a full day trip to Chichén Itzá.

How to Get There

El Dorado Royale, A Spa Resort by Karisma, Gourmet Inclusive
Km 45 Carretera Cancun
Playa del Carmen, 77710 Mexico

Reviews

4.5 Very Good 13713 Reviews
‘Excellente El Dorado Royale’
AH5678

This was our second visit to the resort. We love the atmosphere, the food and exceptional service. Staff that need mentioning are, Ruben in Spot pool bar, he was amazing and friendly, Leonardo, Alfredo and Rene in Santa Fe restaurant, all the staff at Spot Fidel, Roberto sorry cannot remember the rest.
The resort would not be the same if it weren’t for the staff, the grounds are impeccable, the rooms are cleaned daily and every member of staff says Hola when you pass them. The experience at Fuentes is worth doing and Santa Fe and Kampai were our favourite restaurants. The spa facilities are amazing too.
The only thing I would say would be to reward returning guests especially when the hotel was only at 40% capacity (due to being out of season) returning guests could be rewarded with a room upgrade or discounts toward massages etc.
I would definitely recommend this resort.

Honeymoon trip
gregsagan

We have just returned back to the UK after an amazing 10 night stay at El Dorado Royal. We were greeted upon arrival with a glass of bubbly which was nice and then shown to our room which was beautifully decorated, which made us feel special.
The resort itself is beautiful and lovely; well looked after, gorgeous setting and plenty of activities to keep you entertained such as tequila tasting.
Other than one restaurant being closed (La Isla) we tried to visit them all! L'italia casitas was the pick out of them all, the food was simply amazing! Fuentes was also a great experience to go to! The only negative about the restaurants we found was at Mexicano Rincon, when we went, it was busy and the food suffered. We often went to Spot for breakfast, with one of the restaurant staff, Fidel, always making the experience better with his sense of humour! The other slight niggle was the mini bar in the room; it didn't get restocked well and there was only really beer in there, which is fine for a guy, but my wife is more into her wine and the hotel don't dish out bottles, you can only order two glasses a day from room service. However, room service was spot on whenever we ordered anything to our room!
I would rightly recommend for you to visit atleast once! We had a fab time!

Good Bad and Ugly
OHPTrooper5

Good
Hard working staff

Bad
Exotic Travel Club. Don’t fall for the sales pitch. I did 15 years ago. They don’t keep promises and change the rules. Despite what they tell you, you’re not going to get treated any different.

I bought into the scam around 15 years ago at the highest level. This was going to be my vacation home.

I was suppose to be able to upgrade rooms based on availability, which has never happened even when their occupancy is at 30%.

I was suppose to get the best rates, but I can find them cheaper by doing a Google search. Now they tell me they will price match. Why buy in if they will only price match.

I was supposed to access to all areas of the resort, but now, unless I’m booked at the higher end rooms, I can’t even sit in one of the covered beachfront lounges.

I was suppose to be part of the the Exotic family. This family constantly tries to get you to spend more money to “upgrade” your membership because THEY changed the rules. Seems like a classic bait and switch game. They have no loyalty to their members. They only want more of your money and they hide behind the knowledge that there isn’t anything that anyone can do to them.

Food is not the same quality as before.

Restaurants, which was one of the things I really like about the resort, aren’t open as often, and their menu has changed for the worse.

Ugly
The beaches were never great, but they have become unsightly. When you look out at the water, all you see are hundreds of concrete structures and huge sandbags “I call whales because of their size”.

I could go on, but it’s not going to change anything. I’m sure management will try to explain away these comments. I’ve given them ample opportunity, but all they say is “I’m sorry you’re not happy”. They really don’t deny any of it.