4.5
Very Good 5599 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Romantic nooks abound, from private Jacuzzis in the suites to oceanfront infinity pools
  • The pristine beach, which is groomed daily
  • You can order up a cool tequila drink without having to leave the pool
  • Its luxurious overwater bungalows, the first in Mexico (call 1-884-622-0800 to book if not available online)

What To Know

  • WiFi is available for $10 per day
  • Pets are not allowed
  • If you’re looking for action off-site, you’ll have to drive to Playa del Carmen or Cancún

Amenities

  •  Bar
  •  Gym
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bedroom Hotels Island Suite property Villa cottage living room home farmhouse Resort

Overview

Romantic all-suite escape with butler-serviced villas, Mexico's first overwater bungalows, and a well-combed beach in the heart of the Riviera Maya

The Lowdown

Modern minimalism abounds at this beachfront resort just north of Playa del Carmen. Each of the 72 suites and villas overlooks the ocean and features expansive living areas, elegantly appointed marble bathrooms and outdoor terraces with private plunge pools. Presidential villas come with their own private butler who arranges everything from tequila tastings to an aromatherapy treatment in one of the spa’s overwater bungalows to a moonlit dinner for two on the beach. Foodies will love the on-site market, where you can select fresh-caught fish and have it grilled right in front of you. You can laze by one of the two pools or gear up for world-class snorkeling, scuba diving, kayaking and sailing in the clear-blue Caribbean. There are four onsite restaurants, but we prefer the Mexican cuisine at Sabores, which has live opera music each week.

In the Area

On a quiet stretch of sand just 25 minutes north of Playa del Carmen, the resort is a great base for exploring Playa’s buzzing downtown and happening breach scenes. Don’t miss the shrimp tacos with the spicy verde sauce at La Floresta (between Constituentes and Juarez streets) on the southbound service road just underneath the Highway 307 bypass. For traditional Mexican, try Carboncitos (4 Norte, between 5th and 10th avenues), where the people-watching is as good as the flank steak burrito and $6 jumbo margaritas. Must-orders at the Italian-owned Piola (Calle 38 between 5th and 1st avenues) include the wood-oven pizzas and basil martinis, served in an intimate garden two blocks from the beach. A trip to the Riviera Maya is not complete without seeing the Mayan ruins of Chichen Itza, the seaside structures of Tulum and the jungle-fringed peaks of Coba. Need to escape from the sun? Book an afternoon with Protec Diving for a tour of Quintana Roo’s majestic cenotes, underwater cave systems that reach 100 to 200 feet in depth.

How to Get There

El Dorado Maroma By Karisma All Inclusive
Carretera Cancun - Tulum Km. 55.3
Playa del Carmen, CP77710 Mexico

Reviews

4.5 Very Good 5599 Reviews
Great hotel
Reviewed 1 day ago

First visit to Mexico went with TUI direct from the UK private taxi transfer from Cancun to the hotel all great no problems

Check in - OK but defiantly no wow factor they offer pillow menu sadly not all guests get this.

Room allocated was on ground floor right next to the pool I had e-mailed in advance for upper floor spoke to Alexandro next morning and moved to upper floor great service

Grounds - Are stunning and spotlessly clean the groundsmen really work hard keeping everything perfect

Rooms - Really did need upgraded especially the balcony ( i believe they started work on them the day after we left)
Mini bar needs to have more sugar free drinks in them I had to ask a few times for these and all the had was cola light

Beach - The lads worked so hard to tackle the seaweed problem, the beach butlers never stopped the entertainment staff are great the daily question with Christina Omar or Oscar followed by Christina shouting VOLLEYBALL....always sunpoungers/parasols available very relaxing

Pools - Used mostly bar 24 pool Rene,Jose and the staff were amazing always smiling and work so hard

Restaurants - They were all great and cater for everyones needs,staff were all friendly and listened when you explain about foods you cant eat and the chef will adapt the dishes to suit your needs. Only downfall was the dress code we all wore the correct clothes and footwear only to watch people coming in wearing flip flops and baseball caps even seen one female wearing shorts over a swimsuit,We witnessed on man get out the pool dripping wet and go in to Papitos for lunch nobody tried to stop him one member of staff had to mop all the floor...

Entertainment - Ricks was open most nights with Tribute bands, magic shows and a Disco.Cinema on the beach and a Mariachi band on the Mexican night..Went to Ricks a couple of time but prefered bar 24
...

Relaxing & Fun Honeymoon
Reviewed 1 day ago

The staff here are amazing!! They made us feel like royalty every single day. My husband played volleyball with Oscar and Omar almost everyday and they made us feel like long time friends. The staff on the beach were very helpful and even remembered our favorite drinks. We will definitely be planning another trip back!!

Entertainment
Reviewed 2 days ago

Omar does a great job getting everyone involved with the activities and making sure everyone is enjoying their time here. Great guy but need to work on his volleyball skills...;-).

Next time here, look for Omar to get involved with all the fun.

Frank
Chicago

Fabulous entertainment
Reviewed 2 days ago

Oscar and Wendy are the most fun, happy people here! Beach volleyball, Zumba, paddle board, kayak, and much more!!! Endless activities! Thank you! Enrique assured that we had beach beds ready and pampered us with fruit and nice cold towels! The best bar waiter by far—- Rene!!! You rock! Jose and Brenda always greeted us with a smile for breakfast and lunch! Fabulous service! Shout out to Omar! Last but certainly not least, Ele our butler. Thank you for arranging everything. You’re the best. Oh but wait Sara our room was always clean, smelling good and the right temperature! Thank you!!! Too many people to mention. What a wonderful place! We will be back!!!

Perfection
Reviewed 3 days ago

This place is truly special and we were lucky enough to spend our honeymoon here. The resort is quieter compared to other hotels we have stayed at but this made it the perfect choice for a relaxing honeymoon. The beach is beautiful and is where we enjoyed most of our days.
Enqrique the beach butler always made sure we had everything we needed. There are plenty of options to get involved in activities such as paddle boarding and kayaking.

The entertainment team here are amazing and are one of the reasons we would like to return to the hotel. Alex, Omar, Oscar, Christina & Ruben are incredibly friendly and super fun to be around. Omar made it possible to watch the champions league final and an england game by opening ricks bar for us and other guests and Alex made sure we all had drinks & snacks. Also thank you for getting us involved in volley ball every day , we will miss this.

Nimzy was our concierge and sorted everything out for us if we had any problems or queries. We also spoke to Arturo a few times who was also lovely.
Rafael on reception was so friendly and helped us with a late checkout.

Our dining experience didn't get off to the best of starts as there was a mistake with my food allergies on the first night, luckily I spotted this. However after speaking to Nimzy our concierge regarding this issue, every other dining experience was enjoyable.

We would like to say a massive thank you to chef Roberto in the Papitos he ensured I knew everyday what I could eat with my food allergies, he was so helpful . All the staff at Papitos were very attentive and we will miss having breakfast with a spectacular view.

Our favourite restaurants were the Mexican and the Caribbean grill. Dory served us many times she was great and always smiling. Also a special shout out to Gerado who was super helpful and always had time for us. The beach meal is a must,the food was delicious and we loved beach buffet followed by the fire show.

The spa was great we had a complimentary facial after yoga, Larissa and her manager ( sorry can't remember her name) were so friendly and ensured they used products that were suited to my sensitive skin. We also had a couples hot stone massage which we really enjoyed.

What makes this hotel stand out is the service you receive from it's staff members, we would certainly recommend this hotel. If we can ever afford it again, we would love to return :D. Thanks for a perfect stay!

Alice & Ryan:D