4.5
Very Good 5585 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Romantic nooks abound, from private Jacuzzis in the suites to oceanfront infinity pools
  • The pristine beach, which is groomed daily
  • You can order up a cool tequila drink without having to leave the pool
  • Its luxurious overwater bungalows, the first in Mexico (call 1-884-622-0800 to book if not available online)

What To Know

  • WiFi is available for $10 per day
  • Pets are not allowed
  • If you’re looking for action off-site, you’ll have to drive to Playa del Carmen or Cancún

Amenities

  •  Bar
  •  Gym
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bedroom Hotels Island Suite property Villa cottage living room home farmhouse Resort

Overview

Romantic all-suite escape with butler-serviced villas, Mexico's first overwater bungalows, and a well-combed beach in the heart of the Riviera Maya

The Lowdown

Modern minimalism abounds at this beachfront resort just north of Playa del Carmen. Each of the 72 suites and villas overlooks the ocean and features expansive living areas, elegantly appointed marble bathrooms and outdoor terraces with private plunge pools. Presidential villas come with their own private butler who arranges everything from tequila tastings to an aromatherapy treatment in one of the spa’s overwater bungalows to a moonlit dinner for two on the beach. Foodies will love the on-site market, where you can select fresh-caught fish and have it grilled right in front of you. You can laze by one of the two pools or gear up for world-class snorkeling, scuba diving, kayaking and sailing in the clear-blue Caribbean. There are four onsite restaurants, but we prefer the Mexican cuisine at Sabores, which has live opera music each week.

In the Area

On a quiet stretch of sand just 25 minutes north of Playa del Carmen, the resort is a great base for exploring Playa’s buzzing downtown and happening breach scenes. Don’t miss the shrimp tacos with the spicy verde sauce at La Floresta (between Constituentes and Juarez streets) on the southbound service road just underneath the Highway 307 bypass. For traditional Mexican, try Carboncitos (4 Norte, between 5th and 10th avenues), where the people-watching is as good as the flank steak burrito and $6 jumbo margaritas. Must-orders at the Italian-owned Piola (Calle 38 between 5th and 1st avenues) include the wood-oven pizzas and basil martinis, served in an intimate garden two blocks from the beach. A trip to the Riviera Maya is not complete without seeing the Mayan ruins of Chichen Itza, the seaside structures of Tulum and the jungle-fringed peaks of Coba. Need to escape from the sun? Book an afternoon with Protec Diving for a tour of Quintana Roo’s majestic cenotes, underwater cave systems that reach 100 to 200 feet in depth.

How to Get There

El Dorado Maroma By Karisma All Inclusive
Carretera Cancun - Tulum Km. 55.3
Playa del Carmen, CP77710 Mexico

Reviews

4.5 Very Good 5585 Reviews
Amazing holiday
Reviewed 22 hours ago

Wonderful hotel, the beach is amazing and the staff are fantastic and can’t help you enough. Special mentions to Omar, Alex, Oscar,Ruben, Wendy, Dj Juan in the entertainment team and Eli beach butler and Diego the beach waiter. We will definitely be coming back!

Pretty Resort but could improve
Reviewed 2 days ago

This was our first visit to Mexico and we chose a fabulous hotel in El Dorado Maroma.
I have given an honest opinion from my point of view , i hope it does not come across too negative as we truly had a fabulous holiday at this lovely compact resort.

First Impressions were positive and check in was quick and staff pleasant.
Our room 821 a honeymoon suite was on the 3rd floor and up 4 flights of stairs. ( NO LIFT) . It was large, airy and every day the housekeeping staff looked after the usual bed making and general cleanliness of the room.
All these blocks have no lift so daily i noticed the staff were struggling with getting the large amount of laundry and other necessities to the upper floors..A big thankyou to Lucy and Miguel.
The resort is very well maintained and the staff as mentioned in most previous reviews are fantastic and friendly and eager to please.. Many have been named countless times and are usually the bar staff, waiters, concierges and entertainment staff.
I would like to thank the background staff who are little mentioned and who work just as hard in the kitchens, gardens and laundry to maintain this fabulous resort for our benefit
Frederico the 'eggman 'and Isabella who prepared the chopped fruit in Papitos were just two who i will mention.

The restaurants we enjoyed eating a different style of food each night and never had a problem getting a table booked via the concierges. Also with food intolerances i was well looked after and always had something suitable to eat.
One small criticism, each restaurant has a notice to state the dress code for entry and what was NOT acceptable..Time and time again we watched the staff allow guests entrance with clothing that was clearly on the un-accepted list..
Not sure if this was because they were EXOTIC club members and they got special treatment?? But as a british guest, we were a minority but we made sure we had purchased and packed in our small luggage allowance the required clothing..Only to watch others flout the rules.We saw swimwear, shorts, baseball caps, hoodies(yes in 34* Heat) some worn all day on beach.... and actually saw one guest exit the pool at lunchtime MIO'S in T shirt and long swim shorts and then enter Papitos dripping wet ... he was not denied access or challenged about his wet clothing!!!.. he dripped water from the front of the restaurant through to his seat.. Imagine if anyone had slipped on the excess water that followed him..
Now if you are going to set a dress code for restaurants and state clearly at each entrance what is not acceptable then surely it needs to be acted on..
These guests should have been denied access!! Management do your job!!

The entertainment staff were always busy and included all guests even if you didn't take part in the active sports , there were quizes and question of the day and endless chats to include you. The twice Daily call for VOLLEYBALL from the talented and energetic Cristina was source of amusement...There was minimal entertainment nightly but this did not bother us at all.. Ricks was open most nights with Tribute bands, Karaoke,magic shows and a Discotheque til late.Cinema on the beach and a Mariachi band on the mexican extravaganza night..
There was a fabulously talented Violinista called Antonella Vera who played once a week around Mio's pool at lunchtime. She is worth seeing and extra special.

El Dorado Maroma is a small, friendly resort with wonderful staff who all work hard to ensure you have a great holiday. Just a few tweaks will ensure that everyone has that same positive experience

.

Fantastic Honeymoon at EDM
Reviewed 2 days ago

We just returned from a week long stay at El Dorado Maroma for our honeymoon and had a great time.

The Resort: The resort as a whole is beautiful. The grounds are meticulously maintained and beautifully landscaped. We arrived on Sunday 6/9 and unfortunately the smaller pool and Bar 24 closed on Monday for a few weeks for maintenance, so we didn’t get to enjoy that. The service all around was fantastic- everyone we met was friendly, welcoming and extremely accommodating. The beach was very pretty- there was a fair amount of seaweed but there are constantly people cleaning it up and keeping it out of sight. There isn’t a lot of nightlife at the resort- there was karaoke one night which was definitely the most lively, but still far from what is typical at bigger resorts. It was much more of a relaxing vibe and most of the guests seemed to be couples- it’s definitely not the place to go if you’re looking to party (which we weren’t).

Our Room: We stayed in a Private Pool Jacuzzi Suite on the second floor, room 812. The room itself was wonderful- spacious, clean, comfortable. The pool was great but we didn’t use it much- it’s not in the sun so it was fairly cold most of the day. We agreed that if (more likely, when) we return, we would choose one of the swim up rooms instead.

The Food: We ate at all the restaurants that were open during our stay (Papitos, Mexican Lindo, Mio, Caribbean Grill and Kiyoko). All of the food was very good but nothing was outstanding (I think this is pretty common at all-inclusives). We ate at Mio the first night and were surprised with how small the portions were- this ended up being a good thing so we could try multiple things on the menu without stuffing ourselves/wasting food. The buffet for breakfast and lunch at Papitos was always very good with lots of options and a specialty item each day. The only thing lacking at the resort was afternoon snacks- I believe normally Bar 24 has this but with that closed, there wasn’t anywhere else. Also, I have a huge sweet tooth and wasn’t impressed with any of the desserts i tried.

The Pool: Most of our days were spent at Mios Pool. Although it was the only pool open during our stay and the resort was fairly full, the pool never seemed crowded. We never had much of a wait to get a drink at the bar (I’m going to have Bahama Mama withdrawals). We were advised to bring insulated drink cups and this worked out great- the bartenders would fill our cups which kept drinks cold/frozen longer. Chairs and cabanas were easy to come by at the beginning of our stay but more difficult during the week. There are several activities at the pool during the day- volleyball, water exercise, musical trivia. Several people participated but there was never any pressure if you didn’t want to.

Extras: We had a complimentary romantic dinner on the beach one night to celebrate our honeymoon. We picked the menu ahead of time with our personal concierge and the food was probably the best meal we had the whole trip. Our server was very attentive but also gave us enough privacy to enjoy the evening. We also did the 2 for 1 80 minute massage offer at the spa. I did the Coconut Mud Massage and my husband did the Kukulkan massage- both were wonderful and very relaxing. I don’t think i would have paid $250 each for them, but for the 2 for 1 offer- it was definitely worth it.

Overall, we really enjoyed our stay and would definitely recommend the resort to others!

Vacation
Reviewed 3 days ago

My husband, friends and I stayed at El Dorado Maroma for the 2nd time and our experience was fantastic! Very relaxing, catering and welcoming service, as well as fun activities. I really enjoyed the food. I could eat it everyday! Special thanks to Wendy, Alex, Omar, Ruben, Oscar and DJ Juan for the energy and fun they bring. Bartenders are very fast and catering. Will definitely visit again. #ExperienceElDorado

Loads of Fun!
Reviewed 3 days ago

The resort is beautiful! Lots of activities and the beach staff is incredible! Oscar, Wendy, Roben, Alex, Omar, and Juan are great if your looking for activities on the beach! From beach volleyball to paddle boarding, they are willing to help with a smile on their face.