4.5
Very Good 4654 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What We Love

  • Romantic nooks abound, from private Jacuzzis in the suites to oceanfront infinity pools
  • The pristine beach, which is groomed daily
  • You can order up a cool tequila drink without having to leave the pool
  • Its luxurious overwater bungalows, the first in Mexico (call 1-884-622-0800 to book if not available online)

What To Know

  • WiFi is available for $10 per day
  • Pets are not allowed
  • If you’re looking for action off-site, you’ll have to drive to Playa del Carmen or Cancún

Amenities

  •  Bar
  •  Gym
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Room Service
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
Bedroom Hotels Island Suite property Villa cottage living room home farmhouse Resort

Overview

Romantic all-suite escape with butler-serviced villas, Mexico's first overwater bungalows, and a well-combed beach in the heart of the Riviera Maya

The Lowdown

Modern minimalism abounds at this beachfront resort just north of Playa del Carmen. Each of the 72 suites and villas overlooks the ocean and features expansive living areas, elegantly appointed marble bathrooms and outdoor terraces with private plunge pools. Presidential villas come with their own private butler who arranges everything from tequila tastings to an aromatherapy treatment in one of the spa’s overwater bungalows to a moonlit dinner for two on the beach. Foodies will love the on-site market, where you can select fresh-caught fish and have it grilled right in front of you. You can laze by one of the two pools or gear up for world-class snorkeling, scuba diving, kayaking and sailing in the clear-blue Caribbean. There are four onsite restaurants, but we prefer the Mexican cuisine at Sabores, which has live opera music each week.

In the Area

On a quiet stretch of sand just 25 minutes north of Playa del Carmen, the resort is a great base for exploring Playa’s buzzing downtown and happening breach scenes. Don’t miss the shrimp tacos with the spicy verde sauce at La Floresta (between Constituentes and Juarez streets) on the southbound service road just underneath the Highway 307 bypass. For traditional Mexican, try Carboncitos (4 Norte, between 5th and 10th avenues), where the people-watching is as good as the flank steak burrito and $6 jumbo margaritas. Must-orders at the Italian-owned Piola (Calle 38 between 5th and 1st avenues) include the wood-oven pizzas and basil martinis, served in an intimate garden two blocks from the beach. A trip to the Riviera Maya is not complete without seeing the Mayan ruins of Chichen Itza, the seaside structures of Tulum and the jungle-fringed peaks of Coba. Need to escape from the sun? Book an afternoon with Protec Diving for a tour of Quintana Roo’s majestic cenotes, underwater cave systems that reach 100 to 200 feet in depth.

How to Get There

El Dorado Maroma By Karisma All Inclusive
Carretera Cancun - Tulum Km. 55.3
Playa del Carmen, CP77710 Mexico

Reviews

4.5 Very Good 4654 Reviews
Great stay
Reviewed 1 day ago

We enjoyed our vacation here last year. The resort was beautiful and the room was large and clean. The staff, food, and drinks were great as well! We spent most of our time in the pool and at the swim up bar enjoying the many concoctions.

Another great experience!
Reviewed 1 day ago

Just back from our second trip to El Dorado Maroma. We've been to Royale once, but prefer the smaller, more intimate setting at Maroma. We like the beach at Maroma, soft sand, ability to wade in the ocean a long way, clear water, low or no waves most of the time, and plenty of beach chairs to relax in. We were disappointed that Lima Limon restaurant was closed for repairs this trip, but Vanessa, at the reception desk arranged with the head chef for us to get our favorite appetizer from Lima Limon at any restaurant during our stay. Admittedly it wasn't always quite the same, but most of the time was close enough and we enjoyed it. The food was great, so many excellent options with special meal events, candlelight beach dinner, and the owners gala catamaran trip and meal on the beach. We enjoyed several meals through room service and were pleased.

Stephanny at Mio was so pleasant and helpful in the morning, getting our cappuccinos. Armando got to know us and our preferences for beach chairs and a palapa in the morning, and eagerly helped us get settled in each day on the beach. While he was selling spa services, we always appreciated seeing and talking to Daniel, from the Naay Spa, he was always smiling, jovial and not pushy. Other food staff that were excellent included Angel (Mio), Inoibe and David (Papito’s), and Martiniando (Kiyoko). Our butlers Ele and Liz were both very friendly and helpful, although Liz managed more consistently to deliver on promises. The biggest standout was Rene the bartender (and butler in training), as we experienced last visit to EDM, Rene will get to know you and what you like, prepare consistently excellent drinks, engage you, entertain you, make you smile and, like so many of the EDM staff, help you feel relaxed and happy.

Our three experiences at El Dorado resorts have provided routinely excellent food, outstanding service, a meticulously clean and well-manicured environment, and staff across the resort that are friendly, inviting, engaging and make you feel special. We are eager to return for our next visit and recommend the experience highly.

It is worth mentioning to any that may visit here (or Royale), be prepared for very slippery floors if there is any water on the tiled floors of your suite. They become very slippery and potentially dangerous. After a little water seeped in through the thatched roof in an overnight rainstorm and pooled on the floor in a couple places, my wife slipped and fell, fortunately only suffering some bruising and soreness. Vanessa and first aid/lifeguard Daniel were responsive and helpful. I think this is just a reality with this type of flooring, but consider slippers or sandals in the room and watch for any water.

Review of recent vacation
Reviewed 2 days ago

We can’t praise the staff at the hotel more. From the restaurants, to bars to butlers and housekeeping all were wonderful and extremely friendly. They wanted our experience to be the best it could be. We would like to personally thank: Drink team: Rene, Pedro, Luis and Rigoberto. Entertainment: Mimi. Butlers Ele and Liz, Plus all of the wait staff, housekeepers and groundskeepers who made our experience fabulous.

sweet time
Reviewed 2 days ago

i came for 4 days and all has been excellent the staff is nice the hotel is beautiful and the beach is WOW
also thanks vielman Adrian carlos mimi jesus ales eduardo daniel dj chris i dont remember the rest but you will have a good time

best time ever
Reviewed 2 days ago

thanks mexico thanks maroma thanks the staff but special call Daniel Alex Mimi Jesus Eduardo and the best dj DJ CHRIS i have the best time of my life thanks pedro luis manuel Eli they are always working hard