4.5
Very Good 6456 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What To Know

  • Attentive personal concierges and beach butlers take care of your every need
  • Casitas are arranged so all rooms have ocean views
  • Basic WiFi is complimentary and strong throughout the resort; if you need a higher speed connection for work, you can upgrade for a small fee

Amenities

  •  Free WiFi
  •  Gym
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at El Dorado Casitas Royale by Karisma All Inclusive in Playa del Carmen, you’ll be on the beach and close to El Manglar Golf Course. This 4.5-star resort is within the vicinity of Sanctuary of Hope and Time Capsule and Dr. Alfredo Barrera Marin Botanical Garden.

Rooms

Make yourself at home in one of the 205 air-conditioned rooms featuring refrigerators and minibars. Your Select Comfort bed comes with Egyptian cotton sheets. Rooms have private balconies. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy body treatments and facials. You’re sure to appreciate the recreational amenities, which include 14 outdoor swimming pools, a health club, and a lazy river. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Guests can get to nearby shops on the complimentary shuttle.

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort’s 14 restaurants, or stay in and take advantage of 24-hour room service. When you are in need of a refreshing drink, visit a beach bar or one of 14 bars/lounges, or 10 swim-up bars. A complimentary cooked-to-order breakfast is included.

Business & Travel Amenities

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This resort has facilities measuring 6458 square feet (600 square meters), including a meeting room. Free self parking is available onsite.

How to Get There

El Dorado Casitas Royale by Karisma All Inclusive
Km 45, Carretera Cancun - Tulum
Playa del Carmen, 77710 Mexico

Reviews

4.5 Very Good 6456 Reviews
Best vacation ever!!
Reviewed 9 hours ago

We just got back from staying for 7days and 7 nights at the Casita's! It was our best vacation ever! We stayed there 2 yrs ago, didn't think it could be better and it was! The staff played big part in why our trip so amazing. It started with getting checked in with Fabio at the Casitas. He had us pick out the type of pillow my husband wanted and I wanted, then what scent we wanted in our room during the day and then again at night. We've never had that experience! He constantly checked on us though out our trip to make sure everything was going well and went above and beyond always. We had 2 butlers that took care of us as well day and night. Kat and Alvaro were unbelievable! They met our every need, from reservations to the restaurants, to booking our couples massage, and ensuring we had everything we could possibly need to have a great stay. Speaking of Massages... Yazmin and Samuel were fantastic! I highly recommend them both. Juan took very good care of us at the swim up bar with any drink our hearts desired! We were upgraded to another room which we then had Gabby and Claudio as our butlers. They were also unbelievable you should count yourself lucky should you find yourself in their care. They met our every need and then some. We also had the pleasure of meeting with Bruno. He is the head of reservations and helped make our upgrade happen. Can't say enough wonderful things about him and his entire team! I can't sing enough praises about our experience at the Casita's Royale! I highly recommend it to any one looking to get away with their loved one and/or friends! When it comes to customer service these wonderful people have it down!!

Second trip was as amazing as the first!
Reviewed 11 hours ago

This was our second stay at El Dorado Casitas Royale. As with the first, it was an incredible week in which we felt pampered, special, and totally relaxed. The staff was amazing, especially Vicky Santiago at Cocina 32, Kat and Alvaro in Casitas 32. We will be back!!

Excellent bar tender
Reviewed 12 hours ago

Jovan rosaj flores in section 31 was fantastic! He was the friendliest and most accommodating bartender we have had in all of our 7 visits. Will definitely seek him out when we return. Would recommend jovany to any guests in el dorado.

Spring Break 2019
Reviewed 1 day ago

We were lucky enough to spend 2 fabulous weeks in Cancun at Kharisma properties during the last two months!
We stayed at El Dorado Palifitos in Feb and want to thank our butlers, Israel and Carla, and Daisy at the beach for amazing service.
We stayed at El Dorado Casitas this past week with our family. Thank you to Hector and Enrique, our butlers, Rodrigo and Bruno with Exotic Member services. Also Giovanni at Casitas 31 pool was so fun and makes fantastic margaritas! Leonardo at D’Italia Casitas was also an excellent waiter and made our experience wonderful! Looking forward to our next vacation!

Honeymoon trip!
Reviewed 2 days ago

My wife and I had a beautiful vacation at the Casita Royale. Our concierges Toledo/Sergio was extremely helpful in helping us plan a romantic week for us. The spa services were very relaxing and I would highly recommend everyone to participate in the Chef's table experience at the D'italia Casitas. The food/presentation/service was phenomenal. It is an additional cost but very worth it. The only disappointment was our experience at the Bali Bed as the we were not provided the Service that we paid for. Otherwise, the food, events and the resort was all wonderful! Would consider returning again.