4.5
Very Good 7107 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What To Know

  • Attentive personal concierges and beach butlers take care of your every need
  • Casitas are arranged so all rooms have ocean views
  • Basic WiFi is complimentary and strong throughout the resort; if you need a higher speed connection for work, you can upgrade for a small fee

Amenities

  •  Free WiFi
  •  Gym
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at El Dorado Casitas Royale by Karisma All Inclusive in Playa del Carmen, you’ll be on the beach and close to El Manglar Golf Course. This 4.5-star resort is within the vicinity of Sanctuary of Hope and Time Capsule and Dr. Alfredo Barrera Marin Botanical Garden.

Rooms

Make yourself at home in one of the 205 air-conditioned rooms featuring refrigerators and minibars. Your Select Comfort bed comes with Egyptian cotton sheets. Rooms have private balconies. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy body treatments and facials. You’re sure to appreciate the recreational amenities, which include 14 outdoor swimming pools, a health club, and a lazy river. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Guests can get to nearby shops on the complimentary shuttle.

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort’s 14 restaurants, or stay in and take advantage of 24-hour room service. When you are in need of a refreshing drink, visit a beach bar or one of 14 bars/lounges, or 10 swim-up bars. A complimentary cooked-to-order breakfast is included.

Business & Travel Amenities

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This resort has facilities measuring 6458 square feet (600 square meters), including a meeting room. Free self parking is available onsite.

How to Get There

El Dorado Casitas Royale by Karisma All Inclusive
Km 45, Carretera Cancun - Tulum
Playa del Carmen, 77710 Mexico

Reviews

4.5 Very Good 7107 Reviews
Nice vacation but the "welcome" feeling was missing
harley m

To start, I am an Exotic member and have been for the past 11 years. I normally LOVE this resort and the times we have been here. Over the years I have had Excellent vacations and others were Great-not as excellent. We just returned from a 10 day vacation there in Casita Section 28. This is one of my favorite sections; nice rooms, the pool is quiet, service is good and the location is EXCELLENT.
This stay was one of the Great vacations. We normally go in September and know a lot of guests who visit during this time. This year we went in August. Our section was VERY quiet. There were only 4 occupied rooms in this section and at times, only 2. This was great for us, but we felt sorry for the Staff. The resort was only at 40 percent occupancy. With that said, I found the service to be lacking.
Our pool bartender Gerardo and Beach Butler Esteban were nice. We spent hours talking with Gerardo ( Jerry ). Our issue was that no one was servicing the Swim Ups. Not one time during 10 days did anyone come by to see if we needed anything. No special afternoon service with snacks, ice cream or even drink service. It may sound petty but I know how the service HAS BEEN over the years and this was VERY lacking. Towels were never picked up and on several occasions it looked like the aftermath of a frat party. We pick up after ourselves, but people who were not in our section were using our pool and spaces and making a mess and not one of them picked up after themselves.
Again, I have been coming for 13 years and know what we are entitled to and how its been in the past. I am not having a B session, but we come here for the service, and service this year was lacking.
Our room had several issues which required maintenance. It took 4 different times talking with our concierge(s) to get it corrected and even then not all issues were corrected. I had to get vocal with them to get the issues corrected.
Our room attendants Eulalia (day) and Flora I believe her name is (turndown) did a fantastic job. We appreciate the towel art and how clean you kept our room.
I don't have any compliments for the person(s) who restock the refrigerator since he/she only did it twice in 10 days, even though we left a note for items we wished. This is not acceptable.
We ate at several of our favorite restaurants; both D'Italias, Jade, Kampai, JoJo's and CoCotail. We are disappointed with Karisma removing some favorite entrees. They changed the chef and IMO the food is not as good as it was even from last year. Dishes are not consistent from day to day and restaurant to restaurant.
We want to thank a couple of waiters during our stay; Silverio and Nestor at D'Italia's who are both very professional, Humberto at Kampai, and Alejandro- the omelet chef at CoCotail.
A thank you to all the Bellmen at EDC/EDR; Pedro- and the transportation men who would stop almost every time they saw us and asked if we needed a ride even if it was out of their way. This is excellent service.
For those worried about the seaweed issue, there was hardly any this time. They kept the beach VERY well maintained. We went into the ocean a couple of times and found it very nice. DO BRING WATER SHOES.
With all the positive things about EDC we did not feel as welcome this vacation as we have in the past. The service was lacking and it just felt like any other place to go instead of coming home. Karisma is continually taking away benefits that we have had for years like shuttles to Playa del Carmen and Cancun Now it costs $27 one way to Playa for an afternoon. Another was returning guests with a certain amount of stays received gifts like free horse backing at Bonanza, spa treatments, dinner on the beach and others. Karisma does not offer this any longer. Year after year benefits are reduced and priced goes up. It almost does not benefit some to become members. They can get the same rooms and such on the web. Ok, I am griping again.
We are scheduled for our 2020 stay. I hope this stay is better.

Group fun trip
KennethNorri

Jossie, Hugo, Leo were awesome. They were fun, helpful and interactive with us. We even met Michael Jackson.
The service, food and rooms were top quality and I will tell my friends and family to visit.

Good But Not Great
Jill_John-Bethany

The resort is beautiful and we had a wonderful time. We traveled with 3 other couples and we are all retired and in our 60's. The resort has 3 areas, The Villas, the Casitas and Generations. The Villas and Casitas are adults only and Generations is for families. Last year we stayed in the Villas and wanted upgrade to the Casitas this year and we were pleased with the decision. The Casitas are small horseshoe areas of larger rooms that overlook their own pool with swim-up pool bar and access to cabana beds on the beach,. So it was like having your own mini resort in the El Dorado. For our 10 day stay, we had the same bartender in the Pelicanos pool bar in the 2700 block of the casitas. The bartender was Isac Garcia who provided us with the best service and recommendations for any drink we could come up with. We gave Isac an A++ rating compared to other bartenders we came in contact with. Some of the items that were bothersome may have to do with the time of year. On the first night of our stay, Aug 12, we went to the Santa Fe Grill and all of us noticed a beeping coming from a smoke detector on a beam on the ceiling.... Our last day, Aug 22, we had breakfast at the Santa Fe Grill and it was still beeping. We did also go to this restaurant several other times during our stay and it was a constant beep. Several of the restaurants in the resort were closed during our stay, supposedly due to the reduced occupancy and some of the events were also cancelled. We tried to attend the cooking class at the Tucanes bar, but was informed on two consecutive days that it was cancelled. We had a similar situation with Tequila and Mezcal tastings where the event was on the schedule, only to find out upon arrival that they were also cancelled.
The food was great, the alcohol was a step above and the service was excellent. Our concern was that they had cut back on staff so much that certain areas may be suffering, and if they could not replace a battery in a smoke detector, or have someone available for scheduled events that are published in the weekly schedule, what other items on the property were not getting proper attention. In addition, the condition in the rooms is starting to show some significant wear, particularly the jetted tubs.