4.5
Very Good 6264 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What To Know

  • Attentive personal concierges and beach butlers take care of your every need
  • Casitas are arranged so all rooms have ocean views
  • Basic WiFi is complimentary and strong throughout the resort; if you need a higher speed connection for work, you can upgrade for a small fee

Amenities

  •  Free WiFi
  •  Gym
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at El Dorado Casitas Royale by Karisma All Inclusive in Playa del Carmen, you’ll be on the beach and close to El Manglar Golf Course. This 4.5-star resort is within the vicinity of Sanctuary of Hope and Time Capsule and Dr. Alfredo Barrera Marin Botanical Garden.

Rooms

Make yourself at home in one of the 205 air-conditioned rooms featuring refrigerators and minibars. Your Select Comfort bed comes with Egyptian cotton sheets. Rooms have private balconies. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy body treatments and facials. You’re sure to appreciate the recreational amenities, which include 14 outdoor swimming pools, a health club, and a lazy river. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Guests can get to nearby shops on the complimentary shuttle.

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort’s 14 restaurants, or stay in and take advantage of 24-hour room service. When you are in need of a refreshing drink, visit a beach bar or one of 14 bars/lounges, or 10 swim-up bars. A complimentary cooked-to-order breakfast is included.

Business & Travel Amenities

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This resort has facilities measuring 6458 square feet (600 square meters), including a meeting room. Free self parking is available onsite.

How to Get There

El Dorado Casitas Royale by Karisma All Inclusive
Km 45, Carretera Cancun - Tulum
Playa del Carmen, 77710 Mexico

Reviews

4.5 Very Good 6264 Reviews
Amazing Friends Trip
Reviewed 7 hours ago

Let me start by saying this is our 4th time to the Casitas, we are Exotic members and decided to bring 9 of our friends to our favorite place! It was an amazing 5 days!! Our first night we arrived we did not have dinner reservations so we went to Cocotal and they went above and beyond to accommodate 11 of us! Alejandro and Riccardo were outstanding and the food fantastic! Carlos and Erik @ Santa Fe made us feel like we were the only people in the restaurant!
Eduardo from the spa met us at our pool and made all of our spa reservations for us! Eduardo was my masseuse, it was the best massage I've ever had, he was very kind and professional!
Our pool bartenders Lybert & Roman made the best drinks and our glasses were always full! Tony our beach butler is the reason our stay was so memorable! Tony's attention to detail amazes me, Tony is the reason we continue to come back to the casitas!!

Good but not Great
Reviewed 7 hours ago

My husband and I stay at all-inclusive resorts 2X a year, and have visited 9 different ones in Mexico, so we can compare. We went for my birthday and stayed 1/14-1/18. The grounds of this resort are beautiful and well kept, and the Casita room we stayed in was as well #2927. The only complaint about the room was the lighting - extremely dark, even the lighted makeup mirror didn't help when getting ready. The housekeeping was good, but they took the bottle of champagne that they gave me for my birthday away the next day because we didn't open it that night. They put a happy birthday sign on the door. Our concierge Zully was wonderful, and she helped us with anything we needed. The service at this resort was outstanding in every way by everyone there. For example, we asked a groundskeeper a question and he didn't speak good English, but he went out of his way to get someone else to help us. Everyone there, and I mean everyone, went out of there way. Restaurants - not the greatest food. JoJo's was very good, as was Kampai. Santa Fe wasn't, and the menu left nothing to be desired. The health bar we ate at was good. Cocotol for breakfast buffet was great. There weren't buffet options available for dinner, so we couldn't use one as a backup when dinner wasn't good.Marketing this place as gourmet was something we didn't understand here. If you wanted a ribeye, you had to pay $35 - we have never experienced not being able to get a good steak at any other place we have stayed at in the past. Bars - there were bars everywhere, and the drinks were good and service fast. Beach - the worst part of this resort - we knew going in that they had beach erosion in the past, and that they put barriers off shore to stop this happening in the future. The barriers took away all beauty of the beach, and it was rocky from end to end - no swimming in ocean. Very sad when you go to Riviera Maya for the blue waters and white sand. The resort is huge, but this was not an issue because there were golf carts running all the time. We also weren't crazy about the entertainment. Everything was so spread out, and there wasn't really one gathering place where everyone met up for the night. One thing we enjoyed were the free bikes you could take out for 2 hours. We had a great time there, but unfortunately we are aware of what we can get for the same price, and that includes a beautiful beach and better food options. We gave it a 4 rating because of the grounds, room and excellent customer service.

Perfect Honeymoon
Reviewed 20 hours ago

Wow. From our welcome upon arrival (peach flavored champagne) to our check-out our week here was simply blissful. Our personal concierge reps Sergio and Joselyn made sure our experience was everything we wanted and hoped it would be.

The food was excellent (biggest lobster tails I’ve ever seen). Cocotal had the best selection for breakfast but the pulled pork breakfast burrito at the Santa Fe restaurant was delicious. However, the Mexican Fiesta food was by far the best we had, from flavor to selection it was just so wonderful, authentic.

Service impeccable. We never had to ask for anything it’s like everything was anticipated. Rubin our pool bartender remembered us and asked why he had not seen us for a few days after we did an excursion to Isla Mujeres and experienced the Bali Bed.

Just a few things that were disappointing the beach and the timing of the golf carts available to take you from one resort to the other. There at 3 El Dorado resorts you have access to when you stay at the Casitas (Royale, Casitas and Generations the family friendly resort). If you like being able to swim in the ocean while on the beach you’d be disappointed here. Though the water was crystal clear and the seaweed was all but gone on the beach (thanks to the staff that cleared it daily) and in the water. We enjoyed the water but I would have loved to had open water instead of rock breakers.

We loved it so much here we became members of their Exotic Travelers Club.

Highly recommend this resort! I loved everything about our room and the fact that every group of buildings had its own swim up bar pool made it impossible to not have a chair. Cabanas readily available on the beach too so you could go from one to the other if you wanted to.

Oh and the spa!! The hydro message pool amazing! Our massages on the beach were so great I was like jello the rest of the day and it was wonderful to nap in the Bali Bed where Tony took great care of us all day long!

I don't usually write reviews, but so many things were wrong this year. This place is really going downhill
Reviewed 1 day ago

I'll start with the downside. We have been members with Exotic since 2006 and go to Casitas every other year. The rooms have become so dark and dingy. When I asked about this they said it was for romance. The rooms are in bad need of update. There is chipped pain and holes in the wall. They have a table and chair up against it trying to hide it. I don't know how they clean the brown rugs in there, but likely they don't as my white socks were black after one day. The privacy blinds in our room were too short and did not come together. So anybody could see in and the light came right through in the mornings. We tried for 4 days to get these fixed. I finally had to take Anita (our concierge) into the room to show her and she called some people and it was fixed. Just needed a longer panel.
The sheets don't fit the bed. The pillows are standard small pillows.
They insist you meet with your concierge, this is mostly to get you to go to their sales pitch. In our case to "update our membership." We told her we weren't interested because of how long it took. She promised it was only 45 minutes and we would get 100$ credit (50$ each) for a massage. The massages are 200$ a person! That would be 400$ not including tip. The spa people continually hit you up to schedule a treatment. When I asked about a discount as we were members he said the rate he quoted me was better than the discount?? It was 179$ and a special just for that day. Exotic members are supposed to get 20% off. Go figure.
We told Anita we would let her know if we decided to go. The next day we have a paper on our door saying our appointment for the sale pitch is the next day at 9:00AM. We ignored it and didn't confirm. We get a call the next morning at 8;30 AM which we also ignored. We actually got several calls before 9:00 AM that woke us up. We were really annoyed at that.
We did decide we wanted to check on the other properties that Karisma has and asked to take to a sales rep, but only to go over the properties. They picked us up and drove us around the resort and made us look at other rooms. We finally got to their offices and they had some pictures on a computer that weren't even updated on the properties. They were more invested in talking to us about RCI. This took about 90 minutes. We asked about using the 100$ towards getting a facial. Anita said that since we didn't book it at the end of the sales pitch it was no longer valid. We were really frustrated. Finally she did put 100$ credit on our room bill. I did get a facial. They had me sitting on a chair upstairs at the Naay Spa. I sat there for a while and watched a woman sweeping the floor right in front of me. There wasn't even any dirt that I could see she was sweeping. I thought that was very strange that a supposedly high end spa and they would be doing its cleaning in front of patrons there to relax and get clean.
House keeping for our Casita was hit and miss. Most days we didn't get the beach towels. They didn't restock our mini-fridge. They usually provide slippers, we had to ask for those. We don't drink alcohol, but did drink the cokes, chips, and candy bars. These were never restocked until we talked to Jonathan the bar tender at Pelicanos. He was the greatest ever. He immediately got us towels, had our fridge stocked and gave us extra chips and candy. He attended to our every need. He was very friendly and watched out for us. He was very efficient and the area was very clean. I am amazed at how hard the employees work to keep things in order.
The property is beautiful and very well maintained. The food is mostly good and the waiters very attentive. There does seem to be some confusion with language and things are misinterpreted, I guess? Cocotal needs some help. I ordered waffles one morning and waited and waited. The waiter kept rushing by and saying it was coming. Finally after 30 minutes I literally made him stop and address me. He admitted he forgot to put in order. We ordered steak medium rare there and it came out burnt. It was inedible, Terrible. We just left. Our food at Santa Fe came out cold. They did bring us hotter food when we pointed it out. Campi is the best and the service excellent. One night we went to Campi and had to wait for 1 1/2 hours. We understood as we had not made a reservation. Spot is very good also.
Overall the place is very safe, beautiful, people are very friendly. We paid a lot of money despite being members and things just don't seem as good as they have been in the past. We also felt pressure to tip (which we did on some occasions ) even though they say tipping is included. Again we drank no alcohol, so we feel we give them the bargain.
Next time we go it will be Maroma.

Excellent food, service, and the entire resort
Reviewed 1 day ago

My wife and I returned from the Eldorado Casitas Royale 1 week ago. This was our fifteenth trip to Mexico. We have been to almost all resort areas in Mexico. This was our first time at the Eldorado Casitas Royale. I honestly cannot say one bad thing about this resort. It is by far the best we have stayed at in Mexico. It truly is a gourmet 5* plus resort. We have stayed at many 41/2 - 5* resorts before. Examples are Secrets, Dreams, Bahai Prinicipe, Grand Sunset Princess to name a few, but this was much better than all of the others. We loved it so much that we purchased a Exotic Travellers membership to the Karisima resorts.

Our check-in and check-out were quick and easy. Room service was very fast and efficient. We ate dinner at both Italian restaurants, the Asian, The Fuentes, JoJo's, and The Santa Fe Grill. All were excellent. Our service from our concierge Zully, bartenders Tony at 29 and Fecundo at 32, butlers Ivan Ramirez and Manual attended to any needs we had. Our maid Adrian was superb! We could not have asked for better service. A big salute to all of you. Our sales person Justyna was very helpful and answered all of our questions honestly.
After our purchase we were moved to the Presidential section. We spoke to many members and all were quite happy being members.

Thanks again to all of you at the Eldorado Casitas Royale. We will see you next year.
Steve and Edie