4.5
Very Good 6680 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What To Know

  • Attentive personal concierges and beach butlers take care of your every need
  • Casitas are arranged so all rooms have ocean views
  • Basic WiFi is complimentary and strong throughout the resort; if you need a higher speed connection for work, you can upgrade for a small fee

Amenities

  •  Free WiFi
  •  Gym
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at El Dorado Casitas Royale by Karisma All Inclusive in Playa del Carmen, you’ll be on the beach and close to El Manglar Golf Course. This 4.5-star resort is within the vicinity of Sanctuary of Hope and Time Capsule and Dr. Alfredo Barrera Marin Botanical Garden.

Rooms

Make yourself at home in one of the 205 air-conditioned rooms featuring refrigerators and minibars. Your Select Comfort bed comes with Egyptian cotton sheets. Rooms have private balconies. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy body treatments and facials. You’re sure to appreciate the recreational amenities, which include 14 outdoor swimming pools, a health club, and a lazy river. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Guests can get to nearby shops on the complimentary shuttle.

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort’s 14 restaurants, or stay in and take advantage of 24-hour room service. When you are in need of a refreshing drink, visit a beach bar or one of 14 bars/lounges, or 10 swim-up bars. A complimentary cooked-to-order breakfast is included.

Business & Travel Amenities

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This resort has facilities measuring 6458 square feet (600 square meters), including a meeting room. Free self parking is available onsite.

How to Get There

El Dorado Casitas Royale by Karisma All Inclusive
Km 45, Carretera Cancun - Tulum
Playa del Carmen, 77710 Mexico

Reviews

4.5 Very Good 6680 Reviews
Excellent once again !!
Reviewed 19 hours ago

This is our 5th time visiting this resort and it never disappoints! It’s a beautiful resort that has so much to offer! Everything from relaxation, fun, plenty of cocktails and everything in between! We stayed in section 32 of the casitas for a week and it was nothing short of amazing!

Our bartender in our section for the week was Julio and he took such great care of us! Our glasses were never empty, and anything we asked for he was sure to take care of us!! He truly made our week more fun and we appreciated his kindness and fun conversation!!! We will definitely look him up on our next visit!

Karla was our beach butler that week and she also took excellent care of us! Made sure we had plenty of towels, cold drinks, snacks and the afternoon ice cream was a huge hit!! Thanks to Karla for her great hospitality!

Ivan in section 55 was not our butler this time, but we have had him in the past. Every time we saw him this visit, he greeted us with a hug and made sure we felt welcome at home! He’s always so kind and truly makes us feel like we have a friend there!

Edy the evening shuttle driver also always makes us feel so welcome!! He takes great care of us, if he says he’ll pick you up at a certain time and place, he is sure to be there! He always stops to speak, makes sure we don’t need anything and makes us feel welcome! We love seeing Edy!

Vicky, the cook in section 32 made us some excellent lunches! Anything you want, she can do! She always has a smile on her face and prepares a great lunch!!

This resort is truly beautiful with so many fun things to do. If you want relaxation, they have it! If you want spa, they have it! If you want fun pool parties, they have it. Activities every day, they have it! It’s truly a 5 star resort with excellent staff, restaurants, grounds, pools and a beautiful view of the beach as well! I highly recommend this resort to anyone looking for a fabulous getaway! We can’t wait until next time!

El Dorado Royal Casitas
Reviewed 21 hours ago

Love this place. So quiet. We bought into the program and decided to try the swim up Casitas this year. The rooms are beautiful and spacious. A few problems with getting ice and getting room service. Sometimes they don't answer the phone. Had to let it ring 45 times the second try before I got an answer. Our evening butler was Alexis and he went above and beyond for us. Really appreciate his attention to detail. Other than that, Everyone here is very nice. Love the Italian restaurant near Casitas. The food is very good. We didnt have a reservation the first night but we were able to get the private room for the 6 of us because we agreed to buy a bottle of wine. We ended up buying 3 because it was so good. Paco arranged our transportation for us girls to go to Playa del Carmen and a few other places. A big thanks to FABIO for taking care of us for some of the issues. He was able to get things taken care of right away. A very nice time for all of us. The show's every night were good.

Relaxing Vacation Spot
Reviewed 22 hours ago

El Dorado Casitas is a great spot to relax, eat great food and recharge your battery! All the restaurants were fantastic, fresh, great tasting dishes with top quality service. The casitas areas are quiet which allows for relaxing days and evenings to enjoy the pool (and pool bar!) and the private beach area. Rooms were nice complete with the outdoor shower and private dipping pool.
The only negative is the amount of seaweed on the beaches and in the water. The 6 days we were there we were only able to get in the water one day. This unfortunately is hitting all the Caribbean islands.

Great resort, the people are very nice and service oriented. HIghly recommend

El Dorado Casitas Royale
Reviewed 1 day ago

Amazing vacation!! Wonderful staff, amenities, and food. I can’t say enough about how special this resort is. This is my 4th visit in 15 years. I definitely recommend and will return. Clemente Ruiz our barman at #31 casitas made our time there special. He is was great!! The place just keeps getting better.

Not at all what we expected. Hopefully it will improve [update: it didn't]
Reviewed 2 days ago

This post was originally added during our trip, but then took it down when the resort claimed our experience would turn around. It didn't, so I'm reposting. Also, I should mention the resort flagged the first post for not following TripAdvisor terms as an attempt to hide the review.

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We are booked for 7 nights in a Casitas Suites and the first 2 days have not been what we expected.

After a seamless travel experience from Wisconsin to the resort - we spent 3 hours trying to get a room that didn’t look like a one star resort. The first room had a tub with peeling paint, rusted drain, cracked counter, cracked sink, rusted shower and stained tiles. This room was not luxury by any means and our first concierge seemed not to care. He said the only option was to upgrade - which just didn’t seem right. We are paying $500+ night, we should be able to get a clean and maintained room.

We somehow managed after 3 hours to get a different room that is better (2500 block) - but still has a cracked sink, ants and bathroom doors that won’t close. I know the resort it a little dated, but some basic up keep would go a long way.

We really came for the food and so far, it looks gourmet, but isn’t gourmet quality. Most food lack any flavor, overcooked steak, overcooked tuna (when asked for rare), extremely mushy rice for sushi, fatty/grisly satay, fried food clearly from an overused fryer, etc.

As for food - the best so far has been breakfast and their coconut ice cream. Everything is very routine and nothing you would expect from a gourmet resort.

As for service, nice staff - but lacking attentiveness. One pool bar didn’t have a bar tender and I had to show someone where the drinks were. Today - we were wondering why it was taking so long for a beach butler and we’re informed there was none. I’m more than fine getting my own drinks - just don’t set the expectation there will be drink service.

Best thing so far has been the beach beds and view. I would give 5 stars for that.

We’ve even talked about leaving early since it really hasn’t been an enjoyable stay.

Hopefully things will turn around, but felt compelled to write about the experiences so far.

++++

Update - Resort staff did contact us after this review and offered to change our room location, but we made peace with the fact the property is outdated. They didn't attempt to rectify the situation any other way, not even an acknowledgement of the issues. The food still was sub-par the whole trip and wildly inconsistent. We ate at the Italian restaurant in Casitas three time and all three times the pasta dish was different (even though it was the same on the menu). The Mexican restaurant was over salted too the point it wasn't edible. The best food on the trip was: coconut ice cream, Fuentes (wine paring was worth it) and a restaurant at the airport (no kidding - it really was that bad).

Overall - we believe the reviews several years ago that this place was great - but the quality has plummeted into a dated resort with mediocre food.