4.5
Very Good 5775 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What To Know

  • Attentive personal concierges and beach butlers take care of your every need
  • Casitas are arranged so all rooms have ocean views
  • Basic WiFi is complimentary and strong throughout the resort; if you need a higher speed connection for work, you can upgrade for a small fee

Amenities

  •  Free WiFi
  •  Gym
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at El Dorado Casitas Royale by Karisma All Inclusive in Playa del Carmen, you’ll be on the beach and close to El Manglar Golf Course. This 4.5-star resort is within the vicinity of Sanctuary of Hope and Time Capsule and Dr. Alfredo Barrera Marin Botanical Garden.

Rooms

Make yourself at home in one of the 205 air-conditioned rooms featuring refrigerators and minibars. Your Select Comfort bed comes with Egyptian cotton sheets. Rooms have private balconies. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy body treatments and facials. You’re sure to appreciate the recreational amenities, which include 14 outdoor swimming pools, a health club, and a lazy river. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Guests can get to nearby shops on the complimentary shuttle.

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort’s 14 restaurants, or stay in and take advantage of 24-hour room service. When you are in need of a refreshing drink, visit a beach bar or one of 14 bars/lounges, or 10 swim-up bars. A complimentary cooked-to-order breakfast is included.

Business & Travel Amenities

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This resort has facilities measuring 6458 square feet (600 square meters), including a meeting room. Free self parking is available onsite.

How to Get There

El Dorado Casitas Royale by Karisma All Inclusive
Km 45, Carretera Cancun - Tulum
Playa del Carmen, 77710 Mexico

Reviews

4.5 Very Good 5775 Reviews
Simply Perfection
Reviewed 8 hours ago

This was our 6th trip to an El Dorado resort and our 4th to Casitas. We became members several years ago and have valued the additional benefits we receive.

For this trip, we arrived to a warm welcome from Francisco, a refreshing wet towel and a much appreciated drink, even though we were a few hours late arriving. Check in was swift, efficient and welcoming. We were taken to our room 3204 which had a good view of both the pool area and the beach front. As usual the room was spotless.

We tend to use Santa Fe for breakfast, as it is very close. The set menu offers us the choice we require, and it' nice starting the day with a mimosa or two!! We received a warm welcome from Fernando each day and Pablo and Francisco provided very attentive service. We did try Spot one morning, which is a buffet style layout. Does perhaps have a little more variety of choice, but we like engaging with the team and practicing our Spanish.

The grounds are very well kept, with a team working tirelessly to maintain them. There have been some small changes since we were last here two years ago, with statues being added at various points. Likewise the swim up pool and main pool were cleaned every day by, in our case Valentin. A smile and a cheery wave each morning as you sit on your porch is a very nice way to start the day.

There's a cracking ceviche lunch every day at section 32, with excellent food being prepared by Vicky. The shrimp soup is especially good.

Bar service (and excellent entertainment) was provided by Lazaro. A real highlight of our holiday, Lazaro kept us suitably hydrated the whole holiday. We spent many of our days chatting with friends at the pool bar, while Diego our beach butler ensured food and ice cream were delivered so we didn't go hungry!!

Then there's our butlers!! Claudio kindly decorated my room on my birthday and Hector kept us entertained with his jokes. But this year we had Kat as our main butler and I can only describe the experience as exceptional. From the little messages in our room, to the daily catch, to our leaving gifts ... I've never had a bad butler, but Kat was something else ... gracias Amiga.

Hola and gracias go a long way ... the resort is beautiful, the food great, but it's the staff that will make your holiday if you let them! We'll be back next year to see our friends, both guests and staff ... can't recommend it highly enough.

Nice vacation
Reviewed 18 hours ago

We loved the concept of Casitas. The small pool and bar for every section of the Casitas is great. With Casitas being in the middle of Generations and the Royal side and having access to both is very nice too. Loved the restaurants, each one is nicely decorated, clean, has great menu and staff. We want to give a big shoutout to our butlers Jorge and Alberto at Royal Oasis beach, they made sure we had everything we needed and more. They really made us feel special. Luis at JoJo’s restaurant went above and beyond to offer great service, as did our housekeeper Christian. Very impress with the way he organized the toiletries each day. Victoria at Guests Services was very helpful with a issue with our pickup service. And last but not lease our concierges at Casitas 29 Emmanuele and Arlet were very attentive and helpful every step of our stay. The unpleasant part of our stay was the room. It was not as clean as we expect from a resort of this kind. We saw a roach in the bathroom on the first night of our stay, we told the concierge and was told they would fumigate immediately, but saw another one our last night. The curtains in the room and on the balcony were dirty and had stains. The balcony was not swept our entire stay. The day bed on the balcony had black spots and the jacuzzi had several chips. With all that we still had a good time and hope that by pointing out these issue with the room the would get fixed.

Anniversary/60th Birthday Trip
Reviewed 20 hours ago

We celebrated our 37th anniversary and my husband's 60th birthday at the El Dorado Casitas Royale. We had the most memorable, fantastic, fun time thanks to the wonderful people at the El Dorado and especially to our outstanding butlers Pillar and Adriana These two very special women were not just butlers but became our friends! We invited them to come see us in Kansas City and we hope they will! The food prepared by Vicky and all the restaurants was amazing Thanks to everyone, even with 4 days, of rain the trip was outstanding!!

This is paradise!
Reviewed 1 day ago

This has been a wonderful experience! El Dorado Casitas Royale is simply the best. Daniel Mar is so friendly, helpful and super attentive. The food and drinks were surperb. This is a great all inclusive/adults only resort. We will definitely be back!

Amazing Customer Service
Reviewed 1 day ago

The casitas were amazing; the 2nd floor private pool was restful, the outdoor shower relaxing, but what made the trip was the staff. From Analisa to Ivan Ramirez the pool butler we couldn't have asked for a better experience. They were attentive, respectful, insightful, helpful, and knowledgeable. Several times Ivan went out of his way to help us with reserving bali beds, recommending drinks, and letting us know what was going on at the resort. Bring a chair/float to enjoy the private pool!