4.5
Very Good 6158 Reviews
Jetsetter Approved
This Hotel meets our standards
This hotel meets our standards, but we haven't stayed yet

What To Know

  • Attentive personal concierges and beach butlers take care of your every need
  • Casitas are arranged so all rooms have ocean views
  • Basic WiFi is complimentary and strong throughout the resort; if you need a higher speed connection for work, you can upgrade for a small fee

Amenities

  •  Free WiFi
  •  Gym
  •  Parking On Site
  •  Pool
  •  Restaurant
  •  Spa
Disclaimer: This content was accurate at the time the hotel was reviewed. Please check our partner sites when booking to verify that details are still correct.
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Overview

Location

With a stay at El Dorado Casitas Royale by Karisma All Inclusive in Playa del Carmen, you’ll be on the beach and close to El Manglar Golf Course. This 4.5-star resort is within the vicinity of Sanctuary of Hope and Time Capsule and Dr. Alfredo Barrera Marin Botanical Garden.

Rooms

Make yourself at home in one of the 205 air-conditioned rooms featuring refrigerators and minibars. Your Select Comfort bed comes with Egyptian cotton sheets. Rooms have private balconies. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.

Spa, Wellness & Premium Amenities

Relax at the full-service spa, where you can enjoy body treatments and facials. You’re sure to appreciate the recreational amenities, which include 14 outdoor swimming pools, a health club, and a lazy river. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Guests can get to nearby shops on the complimentary shuttle.

Food & Drink

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at one of the resort’s 14 restaurants, or stay in and take advantage of 24-hour room service. When you are in need of a refreshing drink, visit a beach bar or one of 14 bars/lounges, or 10 swim-up bars. A complimentary cooked-to-order breakfast is included.

Business & Travel Amenities

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This resort has facilities measuring 6458 square feet (600 square meters), including a meeting room. Free self parking is available onsite.

How to Get There

El Dorado Casitas Royale by Karisma All Inclusive
Km 45, Carretera Cancun - Tulum
Playa del Carmen, 77710 Mexico

Reviews

4.5 Very Good 6158 Reviews
ALWAYS TOP NOTCH SERVICE for a Group of 180!!!
Reviewed 23 hours ago

I have been to this property for the past 7 years, and it is something so magical about this place! My husband and I with the help of TravelSmiths, Inc of Point Pleasant brought a group of 180 people here for our destination wedding on Dec 1st, 2018, and everyone had a phenomenal experience. They are all asking when do we get to come back to the BEST place ever! From the beginning always greeted with love from bell hops and golf cart drivers like Ivan, Leo, and the one and only Fast Edy! We adore the entire family here, being welcomed with hugs, always attentive and incredible service from Toledo at the Casitas Lounge. The most unbelievably amazing personal butlers, Claudio & Alondra. This dynamic butler duo is absolutely UNREAL! I can not properly put to words these incredible butlers, all I can say is YOU MUST BOOK THE PRESIDENTIAL SUITE! Not to be missed experience. We were treated to a lovely Candle light dinner celebration, which was made all gluten free and cow dairy free by the surreal chef Misael of Haab & Sante Fe. As I said, I have been coming here for 7 years, but this was by far my absolute FAVORITE MEAL EVER! The over all experience was great from our personal server Cornelio, and our stellar butlers overseeing the experience. WOW!!! 5 Stars!!! We rented out Casita Enclave #30 had the best service from Juan the Bartender. Jose in the spa is so wonderful and kind! Rocio was a great massage therapist. Karla was truly a pure genius on my hair style for the wedding! For the wedding team, Martha was so great helping plan everything! The truly perfect on site wedding team, Cinthia, Mitzi, and Angelica were so on top of everything, I was able to have the best wedding I could have ever dreamed of and more. TravelSmiths handled all of the bookings for every single guest, the ease of wedding planning with TravelSmiths on my side is incomparable to any other bridal experience. I knew that every guest was taken care of with personalized service and professional results. I can not rave about El Dorado Casitas, El Dorado Royale, and Generations Riviera Maya enough!!! Thank you for everything!

Birthday Getaway
Reviewed 1 day ago

We enjoyed this resort very much, our room was very nice and had everything we needed, very cozy and romantic. The staff were very nice and courteous, and professional, every staff member we came across spoke to us with a smile, including all of the waiters at the various restaurants. Specifically we would like to thank Kat and Alvero (Butlers) and Reyna and Javier (Spa/Massage), they took very good care of us during our visit.I can say the only negative experience was during the shuttle ride to and from our room behind the casita near the road there was a very strong odor (sewage) that was very unpleasant. I'm not sure if this was the norm or if there was something going on, but it really was bad.

Wonderful people, great R & R
Reviewed 1 day ago

I love the way this property is designed, it is just out your Casita door to the pool area and then just another few steps to the beach beds on the shoreline. Service was outstanding from friendly staff. Food is excellent and the restaurant staff professional. Even though we were mid-way from each end of the resort we had no trouble either walking to restaurants or catching one of the frequent transport carts. Mary at the spa provided me with a wonderful facial and Gabriella our housekeeper was fabulous. When she noticed that my Sister was using the desk to work and was using a cushion to raise the height of the chair, Gabriella saw to it that a more appropriate chair was put in our room.....very thoughtful!! We visited the Sling bar at the neighboring Generations resort where we were treated like royalty by Eduardo. All around great staff.

Disappointed
Reviewed 2 days ago

We arrived 2 days ago and every day has had a disappointment. We have been members for almost 10 years. This trip the amenities have mysteriously changed. No longer do you get what you paid for. Included amenities are no longer included. Golf carts remain a hazard. It’s a shame you have to be one of those people just to get a cabana by getting up early to claim your spot. We sat at ours most of the day with several beds that were “reserved “ and no one ever used them. Overcrowded so far with rude people however the resort can’t help that but it seems they reward you to be rude! El Dorado Maroma has much better customer service and seems to react my re professional than their counterparts At Casitas and Royals. We will continue to update during our stay.

Another perfect stay at Casitas 32
Reviewed 2 days ago

This is not really much of a review, as El Dorado Casitas Royale is fantastic, period. Rather this is a way to thank and show appreciation to several members of the fantastic staff who work so hard to ensure that we have a great vacation. Full disclosure; this was our 11th stay at Casitas and we are Exotic Travelers members who are satisfied with our membership.
Thanks go out to:
Alfredo - Bartender at 32 during most of our 15 night stay. We probably gave him carpal tunnel from pouring all those 3 pm mini-beer shots at the 32 pool. ("Everyone is friends at 32").
Francisco (Frank) Torres - Exotic Members Services - Frank has been our 'Fixer' for years. He always gets things done, without fail. Knowledgeable and dependable. Frank and Roldolfo solved the Licor 43 shortage panic!
Alexis and Alvero - our primary Butlers - great work! Thank you!
Gisele and Roldolfo and Hector - Butlers - Also looked after things when covering for others.
Ivan Ramirez - Beach & pool Butler - truly the Gold standard in Beach butlers. The BEST. A true Professional. He cares about the guests and properly enforces the rules on outsiders using facilities at Casitas 32.
Vicky Santiago - Casitas 32 Restaurant - A very talented chef with a radiant smile! A joy to have in 32.
Daniel - sets up loungers in the early morning and scrubs the entire 32 area daily. A hard worker and a respectful young man.
Alex Espinoza - with Exotic Members events. Always making members feel special.
Thanks to these and so many others who work so hard.
See you again in April, Casitas 32!